airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
1 | 1 | null | @SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊 |
0 | 1 | 1 | @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? |
0 | 1 | 1 | @united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights. |
0 | 1 | 0.6512 | @USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member |
0 | 1 | 0.68 | @SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4. |
0 | 1 | 1 | @AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. |
1 | 0.6987 | null | @USAirways we will...sunday! Just a few days away |
0 | 1 | 1 | @united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days! |
0 | 1 | 0.6407 | @united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't. |
0 | 1 | 0.6513 | @united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke |
0 | 1 | 0.3618 | @USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame.. |
0 | 0.6862 | 0.3533 | @USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes |
0 | 1 | 1 | @united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc |
1 | 1 | null | Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E |
0 | 1 | 1 | @USAirways ...was Cancelled Flightled and now I need to locate my baggage |
0 | 0.6806 | 0.3551 | @united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus |
1 | 1 | null | @JetBlue thanks!! Great service in #T5 already! #lovejetBlue |
0 | 1 | 0.3395 | @AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. |
0 | 1 | 1 | @USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help! |
0 | 1 | 0.3423 | @USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day. |
1 | 0.6665 | null | @SouthwestAir I'll have to drop by next time I visit! |
0 | 1 | 1 | @united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been |
0 | 0.6547 | 0.3331 | @united Nope, no more chances. Your airline messed up both ways of our trip. |
0 | 0.6841 | 0.6841 | @USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can. |
0 | 1 | 0.3374 | @USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps. |
0 | 0.6907 | 0.6907 | @SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them |
1 | 0.3493 | 0 | alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :) |
0 | 1 | 0.658 | @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue? |
1 | 0.671 | null | @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP |
0 | 1 | 0.6201 | @USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well... |
0 | 0.6987 | 0.6987 | @united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates? |
0 | 1 | 0.6809 | @united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare? |
0 | 1 | 1 | @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. |
0 | 1 | 1 | @SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. "Undefined error" & 800# not working.Family of 4 don't want Cgroup! Help |
0 | 0.6681 | 0.6681 | @AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8 |
0 | 1 | 1 | @united stay more than 24h traveling ans sleeping on the airports floor |
1 | 0.6301 | 0 | @united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2) |
0 | 1 | 0.7143 | @united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired |
0 | 1 | 1 | @AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah. |
0 | 0.7087 | 0.3707 | @united yo, you need a new website really badly. This day and age... |
0 | 1 | 0.7182 | @USAirways yeah , I have been expecting The same for 3 hours |
0 | 1 | 0.6556 | @USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. |
0 | 1 | 1 | @united Worst customer non-service for sure! |
0 | 0.7009 | 0.7009 | @USAirways How many agents do you have working to handle the thousands of calls? |
1 | 1 | null | @VirginAmerica is flying from Love to Austin now. That is most excellent news. |
0 | 1 | 1 | @AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work. |
0 | 1 | 1 | @JetBlue Unhappy with 4 hour delayed flight.. Missed dinner |
0 | 0.6822 | 0.6822 | @SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown |
1 | 1 | null | @united perfect! Thank you! |
0 | 0.6819 | 0.6819 | @USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah? |
1 | 1 | null | @SouthwestAir thanks for getting me home from Denver tonight despite the snow! |
0 | 1 | 1 | @AmericanAir you know nothing about customer service and I'll make sure everyone knows it |
0 | 1 | 1 | .@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER |
0 | 1 | 0.6291 | @SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon! |
0 | 1 | 0.6559 | @USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence |
1 | 1 | null | @JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service. |
0 | 1 | 0.6809 | @SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey |
0 | 1 | 0.6706 | @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved |
0 | 0.6652 | 0.3348 | @united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH |
0 | 0.6544 | 0.6544 | @united probably wouldn't be doing it had someone returned my call or email. Case number 8273993 |
0 | 1 | 0.6592 | @JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue |
0 | 1 | 0.3365 | @united you can't claim "weather" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't |
0 | 1 | 0.6559 | @united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK |
0 | 1 | 0.6551 | @AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded |
1 | 1 | null | @united that's fine. I'll take them. |
1 | 1 | null | @USAirways KUDOS to your phone support and Charlotte gate staff! |
0 | 0.6842 | 0.6842 | @SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience? |
0 | 1 | 1 | @United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate |
0 | 1 | 0.6968 | @AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled |
1 | 1 | null | @USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍 |
0 | 0.6805 | 0.6805 | @SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson. |
1 | 0.6391 | 0 | @AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. |
0 | 1 | 1 | @USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA? |
0 | 1 | 1 | @USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted |
1 | 1 | null | @JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this |
0 | 0.6694 | 0.3451 | @AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL |
0 | 1 | 0.7093 | @united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. |
1 | 0.6809 | null | @united thanks |
0 | 1 | 0.6509 | @JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others? |
0 | 1 | 0.6942 | @JetBlue my butt hurts. |
0 | 0.6821 | 0.6821 | @united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here |
0 | 1 | 1 | @SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated |
0 | 0.6392 | 0.3402 | @united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx |
0 | 1 | 0.6437 | @united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff |
0 | 1 | 0.3579 | @USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS |
0 | 1 | 0.9303 | @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. |
0 | 1 | 0.375 | @AmericanAir is rude a hiring requirement at key west airport shaking my head |
0 | 1 | 1 | @USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare? |
1 | 1 | null | @JetBlue he just went above and beyond to be helpful |
0 | 1 | 1 | @united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail |
0 | 0.6737 | 0.6737 | @united you are offering us 8 rooms for 32 people #FAIL |
0 | 1 | 0.6871 | @united I have sent a message with a bag tag. Have you looked? |
0 | 1 | 1 | @SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!! |
0 | 1 | 0.6835 | @SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash |
0 | 1 | 0.7086 | @USAirways 4 hours Late Flightr And i lost my conection 😡 |
1 | 1 | null | @SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter |
0 | 1 | 0.6392 | @united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat |
0 | 0.6712 | 0.6712 | @USAirways has me on my toes whether I'm going to make my flight back to Boston tonight |
0 | 1 | 1 | @USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down. |
0 | 1 | 0.6834 | @VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers. |