airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again. |
0 | 1 | 1 | @united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible |
0 | 1 | 1 | @USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue |
0 | 1 | 1 | @USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem |
0 | 1 | 0.6663 | @united cleaning a regional jet takes an hour? |
0 | 1 | 1 | @USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways |
1 | 1 | null | @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool. |
0 | 0.662 | 0.662 | @JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee |
0 | 1 | 1 | @AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME. |
0 | 1 | 0.704 | @united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too! |
1 | 0.7059 | 0 | @USAirways over the phone. I called the 6170 number and she picked up almost immediately. |
1 | 0.6702 | null | @united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY |
0 | 1 | 0.6581 | @USAirways see? No response? Obviously you think this "service" is acceptable. #customerservicefail |
0 | 1 | 0.3518 | @united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf |
0 | 0.7065 | 0.3587 | @JetBlue and stranded passengers aren't being helped to get another flight? |
0 | 1 | 0.7126 | @USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long! |
0 | 0.667 | 0.667 | @AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me? |
0 | 1 | 1 | @AmericanAir this is awful customer service. |
0 | 1 | 1 | @AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg |
0 | 1 | 0.6572 | @united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X |
1 | 1 | null | @SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤ |
0 | 1 | 0.3486 | @USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable |
1 | 1 | null | @USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏 |
1 | 0.6889 | 0 | @united you suck. @SouthwestAir you're the best. |
0 | 1 | 1 | @united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours! |
1 | 1 | null | @USAirways I will. Thank you for at least tweeting me back:) better than most. 👌 |
1 | 1 | null | @united thank you.. Appreciate the response |
1 | 1 | null | @united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks! |
1 | 0.7065 | null | @SouthwestAir filing it now. Thank you for your response. |
1 | 0.3551 | 0 | @united will do. Just need to get CVG.... and my bag too. Thanks |
0 | 1 | 1 | @united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5 |
0 | 0.6102 | 0.6102 | @JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back |
0 | 1 | 0.6266 | @USAirways #FAILINGYOURCUSTOMER ONE BY ONE |
1 | 0.7068 | 0 | @united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all |
1 | 1 | null | @united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me. |
1 | 1 | null | Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp |
0 | 1 | 1 | @SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR |
0 | 1 | 0.3704 | @JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch |
0 | 1 | 0.3505 | @USAirways did a pre schooler develop your app? The thing crashes every single time. |
1 | 1 | null | @JetBlue love it as always! |
0 | 1 | 0.6883 | @SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice |
0 | 1 | 1 | @AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support? |
0 | 1 | 1 | @united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL |
1 | 0.6702 | 0 | @AmericanAir thanks. They did not charge anything in the end so all is good. |
0 | 1 | 0.6714 | @united that's not an apology. Say it. |
1 | 1 | null | @SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10 |
0 | 1 | 0.6509 | @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward |
0 | 1 | 0.6759 | @USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why |
0 | 0.6608 | 0.6608 | @JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated |
0 | 1 | 0.3608 | @united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives???? |
0 | 1 | 1 | @SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤 |
0 | 1 | 1 | @SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone. |
1 | 1 | null | @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉) |
1 | 1 | null | @united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! |
1 | 0.6472 | 0 | @USAirways thank you. We filled out a claim and hope to have the bags tomorrow. |
1 | 1 | null | @SouthwestAir thank you :-) |
1 | 0.6742 | null | @JetBlue 162, SMF to JFK! |
0 | 1 | 0.6596 | @USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours. |
0 | 1 | 0.3579 | @united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit. |
0 | 1 | 1 | @SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail. |
1 | 0.6742 | 0 | @SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺ |
0 | 1 | 0.656 | @JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr |
0 | 1 | 0.6404 | @JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;) |
1 | 0.6907 | 0 | @AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight. |
0 | 1 | 1 | @USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now! |
0 | 1 | 0.3579 | @USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us? |
0 | 1 | 1 | @united can I get some help changing a ticket. 40 minutes on hold and counting.... |
0 | 1 | 0.6769 | @JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO |
0 | 1 | 1 | @AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience? |
1 | 0.6803 | 0 | @JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks. |
0 | 1 | 0.6818 | @USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account. |
1 | 0.6683 | null | @united Just sent a DM. Thank you for the acknowledgment. |
0 | 1 | 1 | @AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable. |
0 | 1 | 1 | @SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule. |
0 | 1 | 0.6575 | @AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt! |
0 | 1 | 0.3476 | @USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights |
0 | 0.6522 | 0.337 | @USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco |
0 | 1 | 1 | @USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2 |
0 | 1 | 1 | @united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help! |
0 | 1 | 1 | @USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy |
0 | 1 | 1 | @united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee. |
0 | 1 | 1 | @united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy |
0 | 1 | 1 | @JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun |
1 | 1 | null | @united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise |
0 | 1 | 1 | @united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want |
0 | 1 | 1 | @AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke |
0 | 1 | 0.3626 | @united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/ |
0 | 1 | 1 | @SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck? |
1 | 1 | null | @USAirways Yes thank you. Appreciate u checking... |
1 | 1 | null | @americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤ |
0 | 1 | 0.6634 | @united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies? |
0 | 0.6923 | 0.6923 | @SouthwestAir no had to rebook my flight myself and am about to board in bham. |
1 | 1 | null | @USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge |
0 | 1 | 0.657 | @united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough |
1 | 0.7077 | null | @JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV?? |
0 | 1 | 0.3535 | @united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint. |
0 | 1 | 1 | @united Y do U not reply to customer refund forms??????????? #unitedairlines |
0 | 1 | 1 | @united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology |
0 | 1 | 1 | @united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please? |
0 | 0.6481 | 0.3351 | @united unsmiling rep. told us hotel shuttle comes "like every 15 minutes." Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse? |