airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 0.347 | @USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease |
0 | 0.6657 | 0.6657 | Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD |
1 | 0.6631 | null | @SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation! |
0 | 1 | 0.6479 | @USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease |
0 | 1 | 1 | @AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :( |
1 | 1 | null | @VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!! |
0 | 1 | 0.6436 | @USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699 |
0 | 0.6242 | 0.6242 | @JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight. |
0 | 1 | 0.6675 | @united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible. |
0 | 1 | 1 | @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears |
1 | 1 | null | @AmericanAir @contactcej thanks! |
0 | 1 | 1 | @AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME! |
0 | 1 | 1 | @USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT |
0 | 1 | 1 | @USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday. |
0 | 1 | 0.6444 | @USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me. |
0 | 1 | 0.6745 | @USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to "customer service is our first priority" |
0 | 1 | 1 | @SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service |
1 | 0.6923 | 0 | @SouthwestAir have sent you a DM with the details. Thanks! |
0 | 1 | 0.3521 | @United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really. |
0 | 0.6363 | 0.3417 | @united was trying to change a flight online but got an error can you help via DM? |
0 | 1 | 1 | @AmericanAir by far the best example of the worst company @Cowboycerrone |
0 | 1 | 0.3658 | @AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some... |
1 | 1 | null | @SouthwestAir
Just realized I had the wrong departure date. Thanks for making changes easy! |
0 | 1 | 1 | @United why is it so impossible to actually get a passenger AND their luggage to their final destination? |
1 | 1 | null | @SouthwestAir thanks! Very excited to see it :D |
0 | 1 | 0.6858 | @AmericanAir no I will be calling corporate! |
0 | 0.6354 | 0.3431 | @united seriously #fail on making strangers share a room |
0 | 0.6667 | 0.6667 | @AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? |
0 | 1 | 0.3592 | @SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR. |
0 | 0.6522 | 0.6522 | @USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code? |
0 | 0.65 | 0.65 | @united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success. |
0 | 1 | 0.3726 | @AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight |
0 | 0.6858 | 0.3521 | @AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.. |
0 | 1 | 1 | @united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated. |
0 | 1 | 1 | @AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help |
0 | 1 | 1 | @SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option. |
1 | 1 | null | @SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight |
0 | 0.6384 | 0.6384 | @AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. |
1 | 1 | null | @united thank you! |
0 | 1 | 1 | @JetBlue I know, but I wanted to pass it along. Not good for the "T5 experience" esp for someone who flies 2-3 times a month. |
0 | 1 | 0.65 | @united, we've been waiting for over an hour for our luggage- what gives? |
0 | 1 | 0.6676 | @united so unhelpful... http://t.co/vBfIeo2qJC |
0 | 1 | 0.6721 | @SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts! |
0 | 1 | 0.6532 | @USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK |
0 | 1 | 0.3539 | @AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are |
0 | 1 | 0.6605 | @USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy |
0 | 1 | 0.6657 | @united Don't ask me to be patient without offering something in return. |
0 | 1 | 0.6729 | @united never flying United again! Worst experience ever |
0 | 1 | 1 | @AmericanAir your customer service is a disgrace. |
1 | 0.6691 | null | @JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport? |
0 | 0.6701 | 0.6701 | @united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta. |
0 | 1 | 0.3938 | @USAirways but you guys switched me and didn't inform me of the chathes |
0 | 1 | 0.6526 | @SouthwestAir and thx for not responding |
0 | 1 | 1 | @AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home! |
1 | 1 | null | @JetBlue Beatriz and Susan. Gate 4 MCO. |
0 | 1 | 0.7129 | @USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer. |
1 | 1 | null | @JetBlue thanks for getting me to Orlando early #happiness |
0 | 0.6633 | 0.3571 | @united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online... |
0 | 1 | 0.6668 | @united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain |
0 | 1 | 0.7282 | @AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone |
0 | 1 | 0.676 | @USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true? |
1 | 1 | null | @AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome. |
0 | 0.6628 | 0.6628 | @united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time?? |
0 | 1 | 1 | @USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies |
0 | 1 | 0.68 | @AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error |
1 | 1 | null | @SouthwestAir Thanks, you guys are the best |
1 | 1 | null | @SouthwestAir always when I fly SW. #loyalRRmember |
0 | 1 | 0.6804 | @united I think DM would be better |
1 | 1 | null | @JetBlue Thank you Alicia! #ExceptionalService |
0 | 0.6923 | 0.6923 | @SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5 |
0 | 1 | 1 | @AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx |
1 | 1 | null | @SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you! |
0 | 1 | 0.638 | @AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again. |
0 | 1 | 0.6531 | .@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us. |
1 | 0.68 | null | @SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP |
0 | 1 | 0.6481 | @SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ |
0 | 1 | 1 | @VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable. |
0 | 1 | 0.674 | @united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times. |
0 | 1 | 0.6562 | @AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS |
0 | 1 | 1 | @USAirways has failed me all day long, should I blame it on @AmericanAir ? |
0 | 0.6887 | 0.3757 | STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn” |
0 | 1 | 0.3373 | @USAirways. On hold 2hrs after my flight was Cancelled Flightled & "Anthony" was beyond rude and not helpful! @AmericanAir they're weighing you down. |
0 | 0.652 | 0.342 | @USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange. |
0 | 0.6511 | 0.3591 | @USAirways XNA has TSA Precheck! Would be nice if your system knew that. |
1 | 1 | null | @AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company! |
0 | 1 | 1 | @USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U |
0 | 1 | 0.6632 | @united I can't even look at you right now. I'll call you when I'm not so mad. |
0 | 0.6688 | 0.6688 | @JetBlue how about an update on flight 475 leaving tf green delayed |
0 | 1 | 0.3456 | @united doesn't help the 100 or more passengers that just arrived an hour Late Flight. |
1 | 1 | null | @SouthwestAir is having a sale! I'm delighted! |
0 | 0.6837 | 0.3745 | @AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft.. |
0 | 1 | 0.6684 | @JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever |
1 | 0.6768 | null | @JetBlue OK, thank you. |
0 | 1 | 1 | @AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was "taken off" |
0 | 1 | 0.6659 | @USAirways I already HAVE, four times |
1 | 0.3388 | 0 | @united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA |
0 | 1 | 1 | @AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝 |
0 | 1 | 0.6422 | @AmericanAir not helpful |
0 | 1 | 1 | @AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected |
0 | 1 | 0.6566 | @USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail |