airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw |
0 | 1 | 0.6764 | @SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal |
1 | 1 | null | @JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee! |
1 | 1 | null | @AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone. |
0 | 1 | 0.3596 | @united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h? |
0 | 1 | 1 | @united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs |
0 | 1 | 1 | @AmericanAir Telling frustrated customers "we are super busy, please call back Late Flightr kthxbai" and then hanging up is not the best practice. |
1 | 1 | null | @united Thank you. |
0 | 1 | 0.6514 | @SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! |
0 | 1 | 1 | @united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD |
0 | 0.6774 | 0.6774 | @USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing |
0 | 1 | 0.6842 | @united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket. |
0 | 1 | 0.6784 | @SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A |
0 | 0.6708 | 0.6708 | @AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help? |
1 | 1 | null | @JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :) |
1 | 1 | null | @united Thanks to supervisor Miriam who provided me with great customer service. #finally |
1 | 1 | null | @SouthwestAir It's all good. Thanks! |
0 | 1 | 0.3602 | @AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length. |
0 | 1 | 1 | @JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue |
0 | 1 | 0.6683 | @SouthwestAir bag in possession but no clothes in bag?? |
1 | 1 | null | @JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts. |
0 | 1 | 0.6701 | @AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa |
0 | 1 | 1 | @USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no... |
0 | 1 | 0.6831 | @united stop picking on us #CLE http://t.co/VTqE8m1L3i |
1 | 1 | null | @SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : ) |
0 | 0.7011 | 0.7011 | @JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol |
0 | 1 | 1 | @USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights |
0 | 1 | 1 | @AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this. |
0 | 1 | 1 | @USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours. |
0 | 1 | 0.6677 | @AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home. |
0 | 0.679 | 0.3624 | @JetBlue
Apparently not. |
1 | 1 | null | @SouthwestAir that's why I fly y'all, that personalized service |
0 | 0.3401 | 0.3401 | @united As it always is. Helps to communicate to customers. |
0 | 1 | 1 | @USAirways @AmericanAir 90 min delay thanks to "maintenance issues". Thanks for wasting a day. |
0 | 1 | 0.6606 | @USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn |
0 | 0.7018 | 0.3814 | @JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service |
0 | 1 | 0.6458 | @SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭 |
0 | 1 | 0.3587 | @USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class. |
0 | 1 | 0.6765 | @united that's not good enough for all of us affected by the awful organization and timing and have now been set back |
0 | 1 | 0.6523 | @united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it |
1 | 1 | null | @SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍 |
1 | 1 | null | @JetBlue thx, social media person! |
0 | 1 | 0.6446 | @AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW! |
0 | 1 | 0.6684 | @AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting |
0 | 1 | 0.6658 | @united missing my amazing us bank work conference, not ok. What do I do now????? |
0 | 1 | 1 | @AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. |
0 | 1 | 0.6509 | @AmericanAir Now your site is not working! WTF |
0 | 1 | 0.6872 | @SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad. |
0 | 1 | 1 | @USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible |
0 | 0.6585 | 0.6585 | @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy |
0 | 1 | 1 | @united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now? |
0 | 1 | 1 | @usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight. |
0 | 1 | 0.6594 | @united that's cool - now what? |
0 | 0.6897 | 0.6897 | @united, no. Re-booked with American and United said they'd transfer our bags to them. |
0 | 0.6933 | 0.6933 | @AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please. |
0 | 1 | 1 | @USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail. |
0 | 1 | 1 | @SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement? |
0 | 1 | 1 | @USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time? |
0 | 1 | 1 | @USAirways and despite tailwind… Will still be Late Flight. |
0 | 1 | 1 | @AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped |
0 | 1 | 1 | @USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm |
0 | 1 | 1 | @USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :( |
0 | 1 | 1 | @united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show |
0 | 0.6856 | 0.3593 | @united one hour after departure time and still no update! |
1 | 0.68 | null | @JetBlue ugh always know a way to my heart 😘🙌 |
0 | 0.6581 | 0.3444 | @AmericanAir sorry so Late Flight, responded to your DM. |
0 | 1 | 0.6813 | @SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help |
0 | 1 | 0.6846 | @united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!? |
0 | 1 | 0.6551 | @united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR |
0 | 1 | 1 | @SouthwestAir flight to San Diego is delayed per usual.. take me home! |
0 | 0.6703 | 0.6703 | @JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning |
0 | 1 | 0.6942 | @USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight. |
1 | 0.7153 | null | @JetBlue he loved the #natural #beefjerky snacks😉 |
1 | 1 | null | @AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3 |
0 | 1 | 1 | @united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!! |
1 | 1 | null | @SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday |
0 | 1 | 1 | @AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff |
0 | 0.6701 | 0.3505 | @VirginAmerica Trying to reset my password, email never arrives. Help? |
1 | 1 | null | @AmericanAir keep up the good work. Got me to my destination safe and on time today |
0 | 1 | 1 | @USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me. |
0 | 1 | 0.6725 | @united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error. |
0 | 1 | 1 | @united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..." |
1 | 1 | null | @united thanks! :) |
0 | 1 | 1 | @AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning! |
0 | 0.6579 | 0.3451 | @JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago. |
0 | 1 | 0.6832 | @united no because you will charge me or delay me further. United 1612 still waiting. |
0 | 1 | 1 | @AmericanAir many have missed connections already b/c of delayed flight which will finally board soon |
1 | 0.6559 | null | @united just confirmed a seat! Crisis averted! Beers won't be missed now |
0 | 1 | 0.3386 | @JetBlue According to your ground staff, it hasn't even been taken off the plane yet! |
0 | 1 | 0.6926 | @united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it? |
0 | 1 | 1 | @united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare |
0 | 1 | 0.649 | @JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain |
0 | 0.6737 | 0.3474 | @united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa |
0 | 0.6591 | 0.6591 | @united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag .... |
0 | 1 | 0.6795 | @AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc |
1 | 0.6307 | 0 | @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere |
1 | 0.6559 | null | @virginamerica Well, I didn't…but NOW I DO! :-D |
0 | 1 | 1 | @AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it... |
0 | 1 | 0.6655 | @USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?! |
0 | 0.661 | 0.661 | @USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications |