airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
1 | 1 | null | @AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome |
0 | 1 | 0.6608 | @USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail |
0 | 0.6522 | 0.6522 | @JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago. |
1 | 0.67 | null | @JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy |
0 | 0.6563 | 0.6563 | @JetBlue once you go blue you don't go back |
1 | 0.3482 | 0 | @VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH |
1 | 0.6711 | null | @united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate. |
1 | 1 | null | @SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around. |
0 | 1 | 1 | @AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... |
0 | 1 | 0.3466 | @JetBlue it's sunny and gorgeous in ny actually. What's the real reason? |
1 | 1 | null | @AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-) |
1 | 1 | null | @AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. |
0 | 0.7112 | 0.3609 | @JetBlue claims w/ customer protection they "will notify customers of delays, Cancelled Flightlations and diversions." #NotTRUE http://t.co/3oq1T4ohjl |
0 | 0.6392 | 0.3299 | @JetBlue appreciate the response but already spoke to a MCO and their response was "There is nothing we can do" idk if that's what you mean |
0 | 1 | 0.6204 | @USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16 |
0 | 1 | 0.6596 | @JetBlue what is a personal email that I can contact? I have a complaint that you should know about |
0 | 1 | 0.6362 | @SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust. |
0 | 1 | 0.6652 | @AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. |
0 | 1 | 1 | @united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient |
0 | 1 | 0.6489 | @united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst! |
0 | 1 | 0.6383 | @United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis |
1 | 0.7076 | 0 | @united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot! |
0 | 1 | 0.3384 | @united that's what you have said for years, you are losing customers!!!!!! |
1 | 1 | null | @united you guys have such big hearts.. keep up the good work |
0 | 1 | 1 | @SouthwestAir where are our bags?
We have a tv show to film!! |
0 | 1 | 0.6689 | @united already missed connection... UA 495 |
0 | 1 | 0.3371 | @united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight |
0 | 1 | 1 | @AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio. |
0 | 1 | 0.6527 | @USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off |
0 | 1 | 0.6552 | @united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives. |
1 | 0.3563 | 0 | .@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :( |
0 | 1 | 1 | @JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues. |
1 | 1 | null | @AmericanAir awesome! Thx |
0 | 1 | 1 | @AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine. No compensation, no resolution. Incompetent. |
0 | 1 | 1 | @AmericanAir really |
0 | 1 | 1 | @united never flying with you guys ever again. The customer service is piss poor at best. |
0 | 1 | 1 | @JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 |
1 | 1 | null | @SouthwestAir DM sent. Thanks for the help! |
0 | 0.6522 | 0.6522 | @USAirways thanks for nothing |
0 | 1 | 0.7048 | @united good to know you will open the closed doors for "premier passengers" after safety briefings on delayed flights. #annoyed. |
1 | 0.6875 | null | @VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience. |
0 | 1 | 0.3486 | @united will flight 5559 to YYC be providing free food when we are allowed back on board after the "broken lightbulb" |
0 | 1 | 1 | @AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?! |
0 | 1 | 0.6631 | @united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids! |
0 | 0.6253 | 0.3227 | @SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt? |
0 | 1 | 1 | @JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue??? |
0 | 0.654 | 0.654 | @SouthwestAir why did you book my hotel twice?!?! Ahhhhh |
0 | 1 | 1 | @USAirways This is the last time I use your airline. I promise that! |
0 | 1 | 1 | @SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time |
0 | 1 | 0.6732 | @united you're the reason this whole travel experience has been a nightmare |
0 | 1 | 0.6718 | @USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica |
1 | 1 | null | @united all good man it isn't your fault that plane is having maintenance issues |
1 | 0.6892 | 0 | Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome. |
1 | 1 | null | @SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV |
1 | 1 | null | @SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S |
0 | 1 | 1 | @USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company |
1 | 0.6712 | 0 | @united thanks for making sure they hear the message! |
1 | 0.7012 | 0 | @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃 |
1 | 1 | null | @AmericanAir my boss is :) |
0 | 1 | 0.3497 | @Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing! |
0 | 1 | 0.3731 | @AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet |
0 | 0.6701 | 0.6701 | @USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it |
1 | 1 | null | @SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta |
0 | 0.6246 | 0.6246 | @USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok? |
1 | 0.6832 | null | @jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk |
1 | 0.6612 | 0 | @USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy |
0 | 1 | 1 | @SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up |
0 | 1 | 0.6992 | @USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today. |
1 | 0.6667 | null | @JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :) |
0 | 1 | 1 | @JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta. |
0 | 1 | 0.6867 | @USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model? |
0 | 1 | 1 | @USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami. |
1 | 1 | null | @JetBlue Awesome! #bestairlineever |
0 | 1 | 0.6941 | @USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability #disappointing |
0 | 1 | 0.6571 | @JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed |
1 | 0.6838 | null | @JetBlue Ok. Thanks for your help. |
0 | 1 | 1 | @united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. |
0 | 1 | 1 | @AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it? |
0 | 1 | 1 | @AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!! |
0 | 1 | 0.6789 | @USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service |
0 | 1 | 1 | @AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! |
0 | 1 | 0.6154 | @united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100 |
0 | 1 | 1 | @USAirways We take Late Flight to a whole new level! |
0 | 1 | 1 | @united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry. |
0 | 1 | 0.6678 | @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? |
1 | 1 | null | @JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip. |
0 | 1 | 1 | @united need to chat with an actual human ASAP! |
1 | 1 | null | @united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.. |
0 | 1 | 1 | Spend 1 HOUR on hold with @USAirways . |
0 | 0.6698 | 0.3503 | @USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible |
0 | 1 | 0.6523 | @JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time. |
1 | 0.6534 | null | @united thank you |
1 | 0.6344 | null | Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue |
0 | 1 | 1 | @USAirways Being put back on hold for what has now been an HOUR is completely unacceptable. |
0 | 1 | 1 | @united this is atrocious customer service. |
0 | 1 | 1 | @nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed |
0 | 1 | 1 | @AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke |
0 | 1 | 0.6716 | @united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient |
1 | 1 | null | @SouthwestAir Thank you. Great tool |
0 | 1 | 1 | @AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!! |