airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 0.7158 | 0.7158 | @VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything |
0 | 1 | 0.6835 | @JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting |
0 | 1 | 0.3467 | @united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund? |
0 | 1 | 0.6759 | @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse |
0 | 1 | 0.6899 | @JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security |
0 | 0.6661 | 0.6661 | @AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN |
0 | 0.6579 | 0.3344 | @united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD) |
0 | 1 | 1 | @USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat |
1 | 1 | null | @JetBlue beautiful ride. Thanks again:) |
0 | 0.9286 | 0.9286 | @united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins |
0 | 1 | 0.66 | @united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service |
0 | 0.686 | 0.686 | @united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff |
0 | 0.6514 | 0.6514 | @United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help. |
0 | 1 | 0.6844 | @USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing. |
0 | 1 | 0.3659 | @united how does that help me with my customers that I couldn't meet with (and subsequently lost)? |
1 | 0.6576 | null | @united I have 8 flights with you in the next two weeks :) let's make some good memories! |
0 | 0.6459 | 0.6459 | @SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :) |
0 | 1 | 0.3711 | @united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more |
0 | 1 | 1 | @USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes |
0 | 0.6868 | 0.3807 | @AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX |
1 | 1 | null | @SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants |
0 | 1 | 1 | @united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees |
0 | 1 | 0.6656 | @SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call |
0 | 1 | 0.3363 | @AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels? |
0 | 0.6842 | 0.3474 | @USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50. |
0 | 0.6505 | 0.6505 | Do less please @JetBlue |
0 | 1 | 0.3604 | @USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR??? |
0 | 0.6589 | 0.6589 | @united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes. |
1 | 0.6667 | 0 | @united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round |
0 | 1 | 1 | @SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali |
1 | 0.6822 | null | @SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons |
0 | 1 | 1 | @united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke |
0 | 1 | 1 | @USAirways by far the worst airline in history. I'll never ever fly your garbage again |
0 | 1 | 0.6746 | @USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow? |
0 | 1 | 1 | @USAirways 1917. Still sitting here. Feels badly handled. |
1 | 0.6986 | null | @SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD |
0 | 1 | 0.6565 | @SouthwestAir wifi stays connected about the lifetime of a higgs boson |
0 | 1 | 1 | @united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book! |
0 | 1 | 1 | @USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon. |
0 | 1 | 1 | @AmericanAir it's not about the delay. It's about the communication. |
1 | 0.3548 | 0 | @united ok thanks. I sent you a DM too. You can disregard that. |
1 | 0.6351 | null | @united follow me please this airline is beautifull ♥ |
0 | 1 | 1 | @SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min. |
1 | 0.6775 | null | @united finally made it to rep, who solved my problem. |
0 | 1 | 1 | @USAirways You suck!! Do you even know the meaning of contingency plan????? |
0 | 1 | 0.6451 | @AmericanAir Thanks! Bleh, disconnected! Let's try this again!! |
0 | 1 | 0.6458 | @AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem |
0 | 1 | 1 | @SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot. |
0 | 0.6799 | 0.6799 | @united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks! |
0 | 1 | 0.6904 | @timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail |
0 | 1 | 0.6753 | @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA |
1 | 0.678 | 0 | .@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience |
0 | 1 | 1 | @USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it |
0 | 1 | 0.6594 | @united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on. |
0 | 1 | 0.6941 | @AmericanAir "overweight" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is. |
0 | 1 | 0.3626 | @united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents. |
0 | 1 | 0.6545 | @usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless. |
0 | 1 | 1 | @SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona |
1 | 0.6584 | null | @JetBlue Will do. Thanks! |
0 | 0.6277 | 0.6277 | @USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen! |
0 | 1 | 1 | @SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again |
0 | 1 | 0.668 | @JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success. |
0 | 1 | 0.6711 | @united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars |
0 | 1 | 1 | @SouthwestAir on hold for 15+ min...no estimated answer time. Any help here? |
0 | 1 | 1 | @AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) |
0 | 0.6786 | 0.3563 | .@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night. |
0 | 1 | 0.6806 | @united still waiting |
1 | 1 | null | @JetBlue okay thanks. Hope to be flying with you guys soon! |
0 | 1 | 1 | @USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous! |
0 | 1 | 0.7065 | @JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more. |
0 | 1 | 0.6774 | @united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service. |
0 | 0.6511 | 0.3284 | @USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready |
0 | 1 | 1 | @AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help ! |
0 | 1 | 1 | @AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy |
1 | 0.6787 | null | @AmericanAir ok thank you! |
0 | 1 | 0.3474 | @USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate. |
0 | 1 | 1 | @USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews |
0 | 1 | 1 | @VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids |
0 | 1 | 0.6494 | @USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly. |
0 | 1 | 0.3407 | @USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr |
1 | 1 | null | @JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again |
0 | 1 | 0.6519 | @united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting. |
0 | 1 | 1 | @united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business! |
0 | 1 | 0.3542 | @USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS! |
0 | 0.6701 | 0.6701 | @SouthwestAir Hoping you answer the phone today? |
0 | 1 | 1 | @SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed. |
1 | 0.6634 | null | @SouthwestAir ok thank you i hope so too |
0 | 1 | 0.6292 | @USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason. |
0 | 0.3627 | 0.3627 | @united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15. |
0 | 0.6379 | 0.3578 | @AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis |
1 | 0.6533 | null | @JetBlue I only fly Jet Blue |
0 | 1 | 1 | @AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful. |
0 | 1 | 1 | @USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help |
1 | 0.6816 | null | @JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊 |
1 | 1 | null | @JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots! |
1 | 1 | null | @SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY |
0 | 1 | 1 | @USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction |
0 | 1 | 0.6531 | @USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail |
0 | 0.6491 | 0.6491 | @JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break |
0 | 1 | 0.6787 | @SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople |