airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great |
0 | 1 | 1 | @USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly |
0 | 1 | 1 | @JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific. |
0 | 0.7002 | 0.7002 | @AmericanAir I look forward to hearing back and hope that my next trip will not be like this |
0 | 1 | 1 | @united you are the worst. I will avoid you like the plague. |
0 | 0.709 | 0.3641 | @SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ... |
0 | 1 | 0.6478 | @united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc |
0 | 1 | 1 | @AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos |
0 | 0.6309 | 0.3251 | @united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help |
1 | 0.6703 | null | @SouthwestAir Great, thank you. Best of luck dealing with this horrible winter. |
0 | 0.3898 | 0.3898 | “@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore |
0 | 1 | 1 | @United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have? |
1 | 1 | null | @united counter agents at RDU deserve a medal. #thankyou |
0 | 1 | 0.6774 | @united worst flight experience I've ever had. Will never ever fly your airline again. |
0 | 1 | 1 | @united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line.. |
0 | 0.6333 | 0.3222 | @united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time. |
0 | 1 | 0.3548 | @AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! |
0 | 1 | 0.7042 | .@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG. |
0 | 1 | 1 | @JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people |
0 | 1 | 0.6667 | @JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!! |
0 | 1 | 0.6777 | @AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic |
0 | 1 | 0.6236 | @AmericanAir that's unacceptable |
0 | 1 | 1 | @AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful |
1 | 1 | null | @united Thank You |
0 | 0.6484 | 0.3407 | @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY |
0 | 1 | 1 | @united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support |
0 | 0.684 | 0.3499 | @united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case? |
0 | 1 | 0.6854 | @united employees almost seem happy when delivery terrible customer service. |
0 | 0.6458 | 0.6458 | @USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail |
0 | 1 | 0.6412 | @AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks |
0 | 1 | 0.6421 | @united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime |
0 | 1 | 0.6853 | @united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail |
0 | 1 | 1 | @VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :( |
0 | 1 | 0.7158 | @SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife |
1 | 1 | null | @USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. |
0 | 1 | 0.3723 | @JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a |
0 | 0.6988 | 0.3695 | @united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags |
1 | 1 | null | @JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks |
0 | 1 | 1 | @AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt |
0 | 0.6634 | 0.3366 | @SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight? |
0 | 0.7033 | 0.7033 | @SouthwestAir could care more about their customer, if there is a reasonable request :( |
0 | 1 | 0.7225 | @AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs |
0 | 1 | 0.6803 | @SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA |
0 | 1 | 0.7093 | @SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149 |
0 | 1 | 1 | @USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection? |
0 | 1 | 0.3745 | @USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID |
0 | 0.6558 | 0.6558 | @VirginAmerica spending my birthday night with you, DAL-DCA. Get me home! |
0 | 1 | 0.6633 | @SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha |
0 | 1 | 1 | @SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson |
0 | 1 | 1 | @united I'm so frustrated and nervous because of this. |
1 | 1 | null | @united thank you. I flew into Newark from Vail/Eagle. |
1 | 0.6851 | 0 | @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) |
0 | 1 | 1 | @AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful |
1 | 1 | null | @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW |
0 | 0.6973 | 0.351 | @AmericanAir tried that and can't get through. |
0 | 1 | 0.3417 | @united I'm very frustrated and have wasted 2 days now due to your equipment failures. |
0 | 1 | 1 | @AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got. |
0 | 0.6154 | 0.3187 | @JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk |
1 | 1 | null | @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased! |
0 | 0.6691 | 0.3399 | Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4” |
0 | 1 | 0.6511 | @SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much |
0 | 0.7102 | 0.7102 | Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO |
0 | 1 | 0.3545 | @united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow. |
1 | 0.6772 | 0 | @USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO |
0 | 1 | 1 | @SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge |
0 | 1 | 1 | @USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? |
1 | 1 | null | @SouthwestAir I did. Thank you. |
0 | 1 | 1 | @united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad |
0 | 1 | 0.3696 | @USAirways question is why flight took off at all, now a friend is stuck needlessly in another city |
0 | 1 | 0.6632 | @JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly |
1 | 1 | null | Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR” |
0 | 1 | 1 | @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. |
0 | 1 | 1 | @USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me |
0 | 1 | 0.6765 | @VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒 |
1 | 1 | null | @united has the best pilots ever Thank you guys for the great trip #thatisall |
0 | 1 | 1 | @AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway. |
1 | 0.6842 | 0 | @united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival |
0 | 0.6768 | 0.3388 | @JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue? |
1 | 1 | null | @AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️ |
0 | 1 | 0.3474 | @united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room... |
0 | 1 | 0.3575 | @united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O |
0 | 1 | 1 | @AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️ |
0 | 1 | 0.6904 | @SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever |
0 | 1 | 1 | @SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it |
0 | 1 | 0.3562 | @USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses |
0 | 0.6484 | 0.3407 | @USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight? |
0 | 1 | 0.3626 | @USAirways they had to turn the seat cushions over and clean the area. Please explain this issue? |
1 | 0.6741 | 0 | @united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs |
0 | 1 | 1 | @USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god. |
0 | 1 | 1 | @JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb |
0 | 1 | 0.362 | @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u |
0 | 1 | 0.6471 | @AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again. |
0 | 0.6786 | 0.6786 | @VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled? |
1 | 0.6516 | null | @AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. |
0 | 1 | 0.3368 | @JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee |
0 | 1 | 0.7161 | @united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics |
0 | 0.6527 | 0.6527 | @USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me? |
0 | 0.664 | 0.3441 | @SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air |
1 | 1 | null | @JetBlue she helped me with my problem so easily and was so nice, you guys rock! |
0 | 0.6526 | 0.6526 | @SouthwestAir why can't i reschedule my flight online? |