airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 0.3621 | @USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways |
0 | 1 | 0.3487 | @AmericanAir a confirmed flight. I'm so done! Thanks for nothing! |
0 | 1 | 1 | @united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me? |
0 | 1 | 1 | @united Thanks; might want to fix this line: "Our Customer Care team is currently responding to most inquiries within 7-10 business days." |
0 | 0.6939 | 0.3571 | @SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her. |
0 | 0.6734 | 0.6734 | @united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta |
0 | 1 | 0.6809 | @SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service. |
0 | 1 | 1 | @united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue! |
0 | 1 | 1 | @AmericanAir so far all I am getting is "maybe your bag will come today. We don't know." Website says "status unknown"- can you help? |
0 | 1 | 1 | @JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating. |
0 | 1 | 0.3536 | @united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers. |
0 | 1 | 1 | @SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this! |
0 | 1 | 0.6526 | @united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE |
0 | 1 | 0.7127 | @JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous |
0 | 1 | 1 | @USAirways started trying to reach a real person over an hour ago still no luck |
0 | 0.6878 | 0.3541 | @united Also, group 5 is total BS. |
0 | 1 | 0.3437 | @united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares. |
0 | 0.6436 | 0.3465 | @USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down. |
1 | 1 | null | @united you too! |
0 | 0.6477 | 0.3295 | @SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having |
0 | 1 | 0.3684 | @united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable |
0 | 1 | 1 | @jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay. |
0 | 0.6563 | 0.6563 | @usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4 |
0 | 1 | 1 | @AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to "weather", while other flights were still landing at DFW |
0 | 1 | 0.6768 | @SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on |
0 | 1 | 0.6714 | @united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful. |
0 | 1 | 0.6912 | .@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive |
1 | 1 | null | @AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition. |
0 | 1 | 1 | @united Can you please follow for a Dm on a missing bag? |
0 | 0.6614 | 0.6614 | @united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense? |
0 | 0.6563 | 0.6563 | @USAirways 59 minutes now. Nice customer service you got going on. |
1 | 0.6884 | null | @VirginAmerica I mean. Probably inappropriate while on board.. But, it's on! |
0 | 1 | 1 | @AmericanAir seriously, you treat your passengers like shit. |
0 | 1 | 0.3587 | @united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts |
0 | 1 | 1 | @usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough! |
0 | 0.6667 | 0.6667 | @AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin |
0 | 0.3721 | 0.3721 | @united Dmed you. Thank you |
0 | 1 | 0.6593 | @AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch |
0 | 0.6854 | 0.6854 | @USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit. |
0 | 1 | 1 | @SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest. |
0 | 1 | 0.6136 | @USAirways terrible service |
0 | 1 | 0.6526 | @AmericanAir redirect my flight without telling me, service is abysmal. |
0 | 1 | 1 | @SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz |
0 | 1 | 0.6494 | @SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway. |
0 | 1 | 1 | @AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u. |
0 | 1 | 1 | @USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain |
1 | 0.6774 | null | @JetBlue u the real MVP http://t.co/jWL26G6lRw |
0 | 1 | 0.3516 | @united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay |
0 | 1 | 1 | @AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not? |
0 | 1 | 0.3603 | @united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS |
0 | 0.6485 | 0.6485 | @SouthwestAir rocks - @AmericanAir horror |
0 | 1 | 0.6714 | @USAirways there's over 50 people in line and only one agent! |
0 | 0.6633 | 0.3367 | @united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail |
0 | 1 | 1 | @USAirways stuck in Charlotte being treated like a nobody by staff. |
1 | 0.7 | null | @united ok thx! |
0 | 0.6915 | 0.3511 | @SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account. |
0 | 1 | 1 | @AmericanAir worst experience ever. @VirginAmerica all the way! |
0 | 1 | 0.6309 | @USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for. |
1 | 0.668 | null | @united that would be great - 1k us651621 |
0 | 1 | 1 | @united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet! |
0 | 0.6721 | 0.3376 | @united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off. |
1 | 1 | null | @VirginAmerica it was amazing, and arrived an hour early. You're too good to me. |
0 | 0.6669 | 0.3546 | @united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981 |
0 | 1 | 1 | @AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU |
0 | 1 | 1 | @JetBlue flight attendant was hesitant to give me more baby sized cookies |
0 | 1 | 0.6553 | @AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, "NO." |
0 | 1 | 1 | @USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8 |
0 | 1 | 1 | @JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this. |
0 | 1 | 0.6276 | @USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time. |
0 | 1 | 1 | @AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta |
1 | 1 | null | @VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you! |
0 | 1 | 1 | @united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help |
0 | 0.6883 | 0.6883 | @JetBlue 290 to Boston |
0 | 0.3469 | 0.3469 | @united is to airlines as @comcast @XFINITY is to cable/internet |
0 | 1 | 0.6939 | @united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight |
0 | 0.6806 | 0.3453 | @USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father |
1 | 1 | null | @SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you. |
0 | 1 | 1 | @united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united |
0 | 1 | 1 | @SouthwestAir your customer service is terrible, you're terrible, thought you should know. |
0 | 1 | 1 | @JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers. |
1 | 1 | null | @united Thank you! Have a nice evening. |
0 | 1 | 1 | @SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!! |
0 | 0.6955 | 0.3531 | @USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done |
1 | 1 | null | @united Thanks! Just DMed HN. |
0 | 1 | 0.663 | @VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher... |
1 | 1 | null | @SouthwestAir thank you kindly. |
0 | 0.6694 | 0.6694 | @united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email. |
0 | 1 | 1 | @united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work! |
0 | 1 | 0.686 | @USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service |
0 | 1 | 1 | @united Yes, myself and about 200 other people also. |
1 | 0.6647 | 0 | @USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out |
0 | 0.6667 | 0.6667 | @united Why can I only apply one travel certificate per itinerary even when I have multiple flights? |
0 | 0.6515 | 0.6515 | Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals |
0 | 1 | 0.6453 | @AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain |
0 | 1 | 1 | 5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS” |
0 | 1 | 1 | @SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird! |
1 | 0.6658 | null | @VirginAmerica happy to spend the day together. Let's do this! |
1 | 1 | null | @united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace. |
0 | 1 | 0.6745 | @united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks |
0 | 0.7027 | 0.7027 | @united your website won't allow me to post the required document, i keep getting **were having technical difficulties** |