airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | .@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night. |
0 | 1 | 0.6364 | @USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :( |
0 | 0.6606 | 0.6606 | @AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep} |
0 | 1 | 0.6404 | @united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke |
1 | 1 | null | @SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_ |
0 | 1 | 1 | @AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH |
0 | 1 | 0.6637 | @AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all. |
1 | 1 | null | @united for the record- Rozana at Newark was lovely and helpful. #choosekind |
0 | 1 | 0.3571 | @USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never. |
1 | 1 | null | @AmericanAir thank you for the confirmation. |
1 | 1 | null | @SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉 |
0 | 1 | 0.6559 | @united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff |
0 | 1 | 1 | @JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling. |
0 | 1 | 1 | @SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love |
0 | 1 | 1 | @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable |
0 | 1 | 1 | @united
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience |
0 | 0.6915 | 0.3566 | .@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams. |
0 | 0.6541 | 0.3367 | Just in case you needed confirmation that "on fleek" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ |
0 | 1 | 1 | @united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits... |
0 | 0.6598 | 0.3508 | @JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated |
0 | 1 | 0.3389 | @USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers |
0 | 1 | 0.6698 | @JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves. |
0 | 1 | 0.3684 | @SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements? |
1 | 1 | null | @AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair |
0 | 1 | 0.3642 | @AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job |
0 | 0.6742 | 0.6742 | @JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury |
0 | 1 | 0.341 | @SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags |
1 | 1 | null | @SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys |
0 | 1 | 0.3486 | @VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp. |
1 | 1 | null | @JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed |
0 | 1 | 1 | @USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give? |
0 | 1 | 1 | @AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers |
0 | 1 | 0.3678 | @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more |
0 | 1 | 1 | @USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane. |
0 | 0.3505 | 0.3505 | @JetBlue your gif game is strong. |
0 | 1 | 0.6553 | @united you already have vomit so you are halfway there |
0 | 1 | 1 | @AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave? |
1 | 0.6842 | null | @SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt |
0 | 1 | 0.6322 | @USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise |
0 | 1 | 1 | @AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets |
0 | 0.6581 | 0.6581 | @united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX. |
1 | 0.6667 | null | @JetBlue Wish Everyone felt like you |
0 | 1 | 0.3666 | @AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral. |
1 | 1 | null | @USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her! |
0 | 0.6931 | 0.3626 | @united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB |
0 | 1 | 1 | @SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta |
0 | 1 | 1 | @United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united |
0 | 1 | 0.6343 | @AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible |
1 | 1 | null | @JetBlue Thanks! I made it 😃 |
1 | 1 | null | “@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏 |
0 | 1 | 1 | @JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something? |
0 | 1 | 0.6505 | @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face |
0 | 1 | 1 | @united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1 |
0 | 1 | 0.34 | @USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags! |
0 | 1 | 1 | @united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option. |
0 | 1 | 0.6507 | @USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please |
0 | 1 | 0.34 | @SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL. |
1 | 1 | null | @JetBlue I will. Thank you! |
0 | 0.6523 | 0.6523 | @USAirways why cant Sapphire members reach anyone on the phone? |
0 | 0.6537 | 0.6537 | @united can you not see the thread? |
1 | 1 | null | @JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline |
0 | 1 | 0.6379 | @AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin |
1 | 1 | null | @SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights |
0 | 1 | 0.6768 | @USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please? |
0 | 1 | 0.3557 | @united Just had the worst experience ever flying with you |
1 | 1 | null | @SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco. |
0 | 1 | 1 | @usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me. |
0 | 0.6566 | 0.6566 | @SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal? |
0 | 1 | 0.6527 | @AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done? |
0 | 0.7083 | 0.375 | @united flight arrives 30 minutes early, but then have we to wait for an hour for our bags. |
0 | 1 | 1 | @JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible |
0 | 1 | 1 | @JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay? |
0 | 1 | 1 | @JetBlue well, now I'll make sure to never fly JetBlue |
0 | 1 | 1 | @united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved! |
1 | 0.6923 | 0 | @SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response |
0 | 1 | 0.3469 | @USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more |
1 | 1 | null | @SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer |
0 | 1 | 1 | @JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate |
0 | 1 | 0.6749 | @united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air! |
0 | 1 | 1 | @JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this |
0 | 1 | 0.6717 | @USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help? |
0 | 1 | 1 | @JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed! |
0 | 1 | 1 | @united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option? |
0 | 0.6598 | 0.6598 | @AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today! |
0 | 1 | 1 | @AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101. |
0 | 1 | 0.6714 | @SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives? |
0 | 1 | 0.3694 | @JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong |
0 | 0.6976 | 0.6976 | @united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA |
0 | 1 | 0.6333 | @united you guys are complete ass |
0 | 1 | 1 | @united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491 |
1 | 1 | null | @SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks |
0 | 1 | 0.6923 | @USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles. |
0 | 1 | 0.3514 | @AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? |
0 | 1 | 0.633 | @AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning! |
0 | 1 | 1 | @USAirways @AmericanAir will one of you please answer the phone? |
0 | 1 | 0.3441 | @united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong. |
0 | 1 | 1 | @USAirways more than an hour holding to change a flight on the phone now.. What's up with that??? |
0 | 0.6535 | 0.6535 | @JetBlue at what point in delays can I take a different flight to my destination? |
0 | 1 | 0.3556 | @SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend. |
0 | 1 | 1 | @USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight?? |