airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks! |
0 | 1 | 0.7055 | @VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me. |
0 | 0.6596 | 0.6596 | @SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change? |
0 | 1 | 1 | @JetBlue You already Cancelled Flightled the one b4 us to DCA |
0 | 1 | 0.3646 | @AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO. |
0 | 1 | 1 | @USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you. |
0 | 1 | 0.6347 | @JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue |
0 | 1 | 0.6433 | @United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse! |
1 | 1 | null | @JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue |
0 | 1 | 1 | @JetBlue you want me to talk to the wall? |
1 | 0.6621 | 0 | @JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free? |
0 | 1 | 1 | @united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6 |
0 | 1 | 0.6791 | @AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed. |
0 | 1 | 1 | @united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! |
1 | 1 | null | “@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks |
0 | 1 | 1 | @USAirways you guys lost my luggage |
0 | 1 | 1 | @USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed |
1 | 0.6544 | null | @united that would be great |
0 | 1 | 1 | @SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness! |
0 | 1 | 0.6907 | @united instead of be told when we board, we have to wait for the emails telling us about the delays. |
0 | 1 | 0.6666 | @AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client |
1 | 0.6517 | 0 | @SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified. |
0 | 1 | 0.6733 | @AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that? |
1 | 0.6857 | 0 | @united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks! |
0 | 1 | 1 | @USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn |
1 | 1 | null | @SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent. |
1 | 0.6627 | 0 | @united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back. |
0 | 1 | 1 | @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. |
0 | 0.6749 | 0.6749 | @AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty |
0 | 1 | 1 | @USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo |
0 | 1 | 1 | @AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. |
0 | 1 | 0.6598 | @USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta. |
1 | 1 | null | @SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience. |
0 | 1 | 1 | @SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it |
0 | 1 | 0.6663 | @united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks |
1 | 1 | null | @USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything |
0 | 1 | 1 | @united you're terrible. |
1 | 0.6973 | null | @JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing |
0 | 1 | 0.663 | @USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable |
0 | 0.6832 | 0.3721 | @USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow |
0 | 1 | 1 | @SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room. |
0 | 1 | 0.6791 | @united is the worst http://t.co/27aitZl6nd |
0 | 0.6551 | 0.6551 | @JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too |
0 | 0.6771 | 0.6771 | @USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection |
0 | 1 | 0.6715 | @united trying to check in for tomorrow's flight. website keeps timing out. what's up? |
0 | 1 | 0.6714 | @united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away |
1 | 1 | null | @VirginAmerica Thanks so much for the awesome support, you guys rock! |
0 | 1 | 0.683 | @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! |
1 | 1 | null | @VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining |
0 | 1 | 0.6568 | @united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century! |
0 | 1 | 0.3474 | .@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now. |
0 | 0.6744 | 0.6744 | @SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds. |
0 | 1 | 0.3527 | @USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness |
0 | 1 | 1 | @united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies |
0 | 1 | 0.6474 | @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool |
0 | 0.7036 | 0.7036 | @SouthwestAir yes. Hung up and called a different number. |
0 | 1 | 1 | @USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights |
0 | 1 | 0.659 | @AmericanAir still waiting for a flight... I should get my money back |
0 | 1 | 0.6523 | @AmericanAir
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA. |
0 | 1 | 0.7167 | @AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling. |
0 | 1 | 0.3812 | @AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting |
0 | 1 | 1 | @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up! |
0 | 1 | 0.7072 | @USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816? |
0 | 0.6626 | 0.6626 | @JetBlue the one man in baggage office says "I dunno". HELP |
0 | 1 | 0.6879 | @AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks |
0 | 1 | 0.6421 | @united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy. |
0 | 1 | 1 | @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr |
1 | 1 | null | @united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful! |
0 | 1 | 1 | @united flight just Cancelled Flightled. This is ridiculous |
0 | 1 | 1 | @united I'm not as sure as you are. http://t.co/HSMpbSF4UF |
0 | 0.6515 | 0.3337 | @AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. |
0 | 1 | 1 | @united I will but right now I'm to angry |
1 | 1 | null | @AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face |
0 | 1 | 0.657 | .@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm. |
1 | 1 | null | @JetBlue its a wonderful thing! |
0 | 0.6341 | 0.6341 | @JetBlue @EllaHenderson the highlight of being delayed #freeconcert |
0 | 1 | 0.6842 | @united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly. |
0 | 0.6546 | 0.6546 | @AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the |
0 | 1 | 1 | @united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers |
0 | 1 | 1 | @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing |
0 | 1 | 0.3543 | @USAirways 2 hours and counting. ..what kind of travel voucher do I get for this?? |
0 | 1 | 0.6409 | @AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs |
0 | 1 | 0.697 | @SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are |
0 | 0.7029 | 0.3619 | @united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better! |
1 | 1 | null | @SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw! |
0 | 1 | 1 | @USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone? |
0 | 1 | 1 | @AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool |
0 | 1 | 1 | @SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included. |
0 | 1 | 1 | Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask? |
0 | 1 | 0.6685 | @united nope I gave up - maybe they'll deliver it |
0 | 1 | 1 | @SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer |
0 | 1 | 0.6677 | @SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!! |
1 | 0.6527 | 0 | @AmericanAir yes, it says it should be deliver within 6 hours after pick up line. |
0 | 0.6678 | 0.3518 | @AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP. |
0 | 0.6442 | 0.3228 | @JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV. |
0 | 1 | 0.6676 | As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :( |
1 | 1 | null | I ❤️ flying @VirginAmerica. ☺️👍 |
0 | 1 | 1 | @JetBlue yeah that's all been done. Define "incidentals"? How much can I spend on gear so this trip is not a waste? |
1 | 0.6996 | null | Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options" |
0 | 1 | 0.6795 | @AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous |