airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 0.3728 | @SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor |
1 | 0.6799 | null | @southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6 |
1 | 1 | null | @USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly. |
0 | 0.6448 | 0.6448 | @AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged? |
0 | 1 | 1 | @united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta ! |
1 | 1 | null | @USAirways landed safely everything worked out. |
0 | 1 | 1 | @USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that? |
1 | 1 | null | @JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍 |
0 | 1 | 0.6522 | @JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us! |
0 | 1 | 1 | @united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone? |
0 | 1 | 0.6875 | @united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that? |
1 | 1 | null | @USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets. |
0 | 1 | 0.3579 | @AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather |
0 | 1 | 0.6775 | @united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight! |
0 | 1 | 0.6397 | @SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL |
1 | 1 | null | @JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat |
0 | 1 | 1 | @USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane |
1 | 0.6895 | null | @SouthwestAir got it squared away. Thank you. I had a man on the inside help me out! |
0 | 1 | 1 | @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? |
0 | 1 | 1 | @JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air. |
1 | 1 | null | .@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future |
0 | 0.6753 | 0.6753 | @AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers.... |
1 | 1 | null | @USAirways - done :) |
1 | 1 | null | @AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. |
1 | 1 | null | @SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1 |
0 | 1 | 1 | @USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service |
0 | 1 | 0.7219 | @AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡 |
0 | 1 | 0.3831 | @AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport |
1 | 1 | null | @JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :) |
0 | 1 | 1 | @SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience. |
0 | 1 | 1 | @AmericanAir how can you not be taking calls? I need to change my flight! |
0 | 0.6883 | 0.3616 | @SouthwestAir Having some trouble checking in. Can you please add me so I can DM you |
0 | 1 | 1 | @SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep |
0 | 0.6782 | 0.3493 | @AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help? |
0 | 1 | 1 | @AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped |
0 | 0.6667 | 0.6667 | @SouthwestAir why do your MDW gates have so many fewer seats than your planes? |
0 | 1 | 1 | @SouthwestAir has the absolute worst customer service when trying to reach them by phone. |
0 | 1 | 1 | @united call wait times are over 20 minutes and airport wait times are longer |
1 | 1 | null | @JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks. |
0 | 1 | 1 | @JetBlue we were supposed to be Vieques by 3pm |
0 | 0.6596 | 0.6596 | @JetBlue where is the "award winning service"? |
0 | 1 | 0.6727 | @USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion. |
1 | 0.7127 | 0 | @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. |
0 | 1 | 0.6842 | @SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights. |
0 | 1 | 0.3438 | @USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something |
0 | 1 | 0.7149 | @USAirways understood and so does us airways. Getting through tsa is the problem |
0 | 1 | 1 | @AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't. |
0 | 1 | 0.3387 | @USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC |
0 | 1 | 0.6817 | @united you have a culture issue |
0 | 1 | 0.3378 | @SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon |
0 | 1 | 0.6857 | @AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed |
0 | 1 | 1 | @AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel |
1 | 0.697 | null | @SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons |
0 | 0.6741 | 0.6741 | @AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow |
0 | 0.6898 | 0.3545 | @JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK |
1 | 1 | null | @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care |
0 | 1 | 1 | @united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say "oh well" |
1 | 1 | null | @southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0 |
0 | 1 | 1 | @USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob |
0 | 1 | 1 | @USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane. |
0 | 1 | 1 | @AmericanAir you could train your flight attendants to have some manners and decency |
0 | 1 | 1 | @united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K. |
0 | 1 | 0.7021 | @USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous |
0 | 0.6421 | 0.3263 | @united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me? |
0 | 1 | 0.3516 | @united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ |
0 | 1 | 0.6955 | @united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious. |
0 | 1 | 1 | @SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek |
0 | 0.3682 | 0.3682 | @USAirways you reminded me today why I fly @SouthwestAir |
0 | 1 | 1 | @VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink. |
0 | 1 | 1 | @SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused |
0 | 0.6477 | 0.3295 | @JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS. |
1 | 0.6594 | 0 | @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice! |
0 | 1 | 0.7083 | @AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... |
0 | 1 | 0.7002 | @VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers |
0 | 1 | 1 | @united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable |
0 | 1 | 0.6406 | @SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. |
1 | 1 | null | @united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU |
0 | 1 | 0.6599 | @united not able to DM you my confirmation number |
0 | 1 | 1 | @united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler |
0 | 1 | 0.6373 | @USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip. |
0 | 0.6533 | 0.6533 | @AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr |
0 | 1 | 0.6759 | @AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. |
0 | 1 | 1 | @USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option. |
0 | 1 | 1 | @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. |
0 | 0.6598 | 0.6598 | @JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr |
0 | 0.6854 | 0.3596 | @united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail |
0 | 1 | 0.6437 | @JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on. |
0 | 1 | 0.66 | @AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? |
0 | 1 | 1 | @AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems |
1 | 0.6465 | null | @JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO |
0 | 1 | 1 | @united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!! |
0 | 0.6596 | 0.6596 | @SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept |
0 | 1 | 0.7031 | @AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what? |
0 | 0.6762 | 0.3524 | @united My contact stuff is in the bag and I'm legally blind. This is so messed up. |
0 | 1 | 1 | @united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL |
0 | 0.667 | 0.3533 | @USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on |
0 | 0.6726 | 0.3429 | @united understanding the situation we waited and it was opened until 10:30pm |
0 | 0.6694 | 0.3779 | @JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are... |
0 | 1 | 1 | @AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious. |
0 | 1 | 1 | @JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach? |