airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
1 | 1 | null | @JetBlue you're killing me now. :-) You got me! #smitten #trueblue |
0 | 1 | 1 | @united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247. |
0 | 1 | 0.6588 | @SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves? |
0 | 0.6713 | 0.6713 | @USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply. |
0 | 1 | 0.6655 | @united UA1534 has now had 11 different departure times. Wtf. Make up your mind. |
0 | 1 | 1 | @AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall |
0 | 1 | 0.7158 | @united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united |
0 | 1 | 0.6964 | @AmericanAir missing a full days of work thanks guys |
0 | 1 | 1 | @SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas.... |
0 | 1 | 0.6782 | @SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night. |
0 | 1 | 1 | @AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help! |
0 | 1 | 0.3699 | @AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us. |
0 | 1 | 1 | @united UA6255 delayed out of #winnipeg because the plane was "frozen"! #fail Will I make my connection on UA1059? #tightconnection #Denver |
1 | 1 | null | @SouthwestAir Thank you! I can't wait either :) |
0 | 0.6522 | 0.6522 | @SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement |
0 | 1 | 1 | @SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs! |
1 | 1 | null | @AmericanAir great customer service thanks |
0 | 1 | 1 | @JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat! |
1 | 0.6556 | 0 | @JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲 |
0 | 0.6669 | 0.3735 | @JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant |
0 | 1 | 0.3608 | @USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient. |
1 | 1 | null | @JetBlue BOS. Everything current now. Thanks for the follow up |
0 | 1 | 1 | @AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2) |
0 | 1 | 0.6644 | @united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed |
1 | 1 | null | @united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk |
0 | 0.6639 | 0.6639 | @united what is the problem with your flights to ny today |
0 | 1 | 0.6563 | @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat! |
0 | 1 | 1 | @united 6 hour mechanical delay...killing me |
0 | 1 | 0.7225 | @AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.
Direct email? |
1 | 0.6763 | 0 | @AmericanAir thank you, truly appreciate the help, just sent a DM |
0 | 1 | 0.6478 | @united you are making me miss big snow in Montana. Not cool. |
0 | 1 | 0.3476 | @united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…? |
0 | 1 | 0.6667 | @SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong |
0 | 1 | 1 | @AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins |
0 | 1 | 1 | @JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that! |
0 | 1 | 0.6573 | @USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good. |
1 | 1 | null | @SouthwestAir Beautiful, thanks a ton! |
0 | 1 | 1 | @AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? |
0 | 1 | 1 | @USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card. |
0 | 1 | 1 | @USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect? |
0 | 1 | 1 | @SouthwestAir you are the worst airline. Congrats!! |
0 | 1 | 1 | @USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you. |
0 | 1 | 0.6704 | @united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe. |
0 | 0.6317 | 0.6317 | @united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv. |
0 | 1 | 1 | @SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines. |
0 | 1 | 0.6744 | @united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu |
0 | 1 | 1 | @SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted. |
0 | 1 | 0.6733 | @JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj |
0 | 1 | 1 | @AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on? |
1 | 0.6891 | null | @united thx for update |
0 | 1 | 1 | @SouthwestAir frustrating indeed especially when no one knows what the issue is.... |
0 | 1 | 1 | @SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting..... |
0 | 0.6522 | 0.3579 | @JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle! |
1 | 1 | null | @united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile! |
0 | 1 | 1 | @united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation. |
0 | 0.6543 | 0.6543 | @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please??? |
0 | 1 | 0.7013 | @USAirways @msscottwg "That's unusual" means we screwed up but will never admit to it! #GoingForGreatnessFAIL |
0 | 1 | 1 | @SouthwestAir Repeating this is policy is basically repeating "Fuck you" to your customers. I'll be shopping for a new airline ASAP |
0 | 1 | 1 | @SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG |
0 | 1 | 0.684 | @united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix? |
0 | 1 | 1 | @USAirways can you DM please in regards to update on lost bag please. |
0 | 1 | 1 | @united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2) |
0 | 1 | 1 | @USAirways never let's me down, every. Single. Flight. Gets delayed. |
0 | 1 | 0.6632 | @united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here. |
0 | 0.6539 | 0.3303 | @AmericanAir I need a flight out tonight. Isn't there anything else? |
0 | 1 | 1 | @USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA |
0 | 1 | 1 | @SouthwestAir you have let me down! #oversold #earlybirdmeansnothing |
0 | 1 | 0.6473 | @united thanks! We would like an apology and a full refund. Please confirm when we will receive. |
0 | 1 | 1 | @united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but... |
0 | 1 | 0.6552 | @united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket? |
1 | 1 | null | @AmericanAir Thanks! He is. |
1 | 1 | null | @AmericanAir Thank you!!!! I will be there to pick her up on time. |
0 | 1 | 1 | @SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal. |
0 | 1 | 0.3556 | @VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers |
0 | 1 | 0.3442 | @AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes! |
0 | 1 | 1 | @USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy. |
0 | 1 | 0.6687 | @AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll |
0 | 0.6522 | 0.3478 | @USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout |
0 | 1 | 0.6888 | @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time. |
0 | 1 | 0.6398 | @AmericanAir I want to speak to a human being! !! This is not an obscene request! |
0 | 1 | 0.6575 | @AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up? |
0 | 1 | 0.6614 | @united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now. |
0 | 1 | 0.6588 | @AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer... |
0 | 0.6917 | 0.3834 | @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? |
0 | 1 | 0.3582 | @united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am. |
1 | 0.669 | null | @USAirways yes, it's a domestic flight. Thank you! |
1 | 0.6687 | 0 | @AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️ |
0 | 1 | 0.3449 | @united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection |
0 | 1 | 0.695 | @united truly the WORST day of flying I have ever experienced... |
0 | 1 | 1 | @USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap |
0 | 0.6421 | 0.3368 | @united we are never going to get to out gate at this rate. |
0 | 0.6614 | 0.6614 | @AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8 |
0 | 1 | 0.6508 | @USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible |
1 | 0.6714 | null | @SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp |
0 | 0.7109 | 0.3609 | @united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO |
0 | 1 | 0.6857 | @JetBlue we are well aware. Insufficient info. No options. |
1 | 1 | null | @SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days. |
0 | 1 | 0.6559 | @USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir |
0 | 1 | 1 | @united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots. |
0 | 0.6634 | 0.6634 | @USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English). |