text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
---|---|---|
What happens if a merchant doesn't accept a payment? | 53reverted_card_payment?
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I didn't get as much cash as I asked for from the ATM, why? | 75wrong_amount_of_cash_received
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I tried to make a transfer but it failed | 36failed_transfer
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Why is my withdrawal still pending? | 47pending_cash_withdrawal
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What is the current exchange rate for me? | 33exchange_rate
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The card got declined twice when I tried to use it to buy something online yesterday. | 28declined_transfer
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How old do I need to be to open an account? | 2age_limit
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I transferred some money but I think it has gotten lost somewhere. | 6balance_not_updated_after_bank_transfer
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I need a new card, my current card is nearly expired. | 10card_about_to_expire
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My beneficiary is not allowed, please may I have answer as to why this is? | 8beneficiary_not_allowed
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The app doesn't show the card I received. | 14card_linking
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I'm not certain, but someone may be using my card. | 23compromised_card
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Is it possible to top up with Apple Pay? | 3apple_pay_or_google_pay
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My address has changed. | 31edit_personal_details
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please delete my account, your services are not up to par. | 55terminate_account
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I tried verifying my ID, but it won't let me. | 68unable_to_verify_identity
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Could you please activate my card | 1activate_my_card
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I made a payment but the app reverted the payment. | 53reverted_card_payment?
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My credit card was declined. | 26declined_card_payment
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I have been charged twice | 63transaction_charged_twice
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What is the source of my money? | 70verify_source_of_funds
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I need help cancelling a transaction. | 9cancel_transfer
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Please help me make a transfer. I keep receiving an error and I'm trying to make the initial mortgage payment for a flat I'm buying. What is the deal here? | 36failed_transfer
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Can am I able to exchange currencies? | 34exchange_via_app
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Is there tracking info available? | 12card_arrival
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I need to change my name what do I do? | 31edit_personal_details
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My refund is missing | 0Refund_not_showing_up
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Why can't I activate my card? | 1activate_my_card
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So the transfer finally worked but now it's been pending for quite a long time. How long do you expect me to wait for it? It's quite urgent | 49pending_transfer
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My transaction was just declined when I was using my disposable virtual card. What can I do? | 72virtual_card_not_working
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Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home | 76wrong_exchange_rate_for_cash_withdrawal
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Can you tell me why I noticed a $1 charge on my statement? | 35extra_charge_on_statement
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I lost my password | 45passcode_forgotten
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Do you have a list of exchange rates? | 33exchange_rate
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I would like to create a disposable virtual card. How do I go about doing that? | 38get_disposable_virtual_card
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What do I do if an ATM ate my card? | 19card_swallowed
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How can I get the cash deposit to show up on my account? | 7balance_not_updated_after_cheque_or_cash_deposit
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I keep checking my bank statements but I don't see a refund that I've requested from a seller. Can you ensure that I receive the refund from the seller? | 0Refund_not_showing_up
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How do I retrieve a trapped card from a ATM? | 19card_swallowed
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal
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From where are you getting your exchange rates? | 33exchange_rate
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cash deposit to my account has shown a red flag. | 7balance_not_updated_after_cheque_or_cash_deposit
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Get an item refund | 52request_refund
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How many days does it take until funds are in my account? | 67transfer_timing
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I tried activating my bill of fare and it didn't workplace | 1activate_my_card
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I was wondering if there were any discounts offered for frequent currency exchanges? | 32exchange_charge
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My account is blocked, how do I log in now | 50pin_blocked
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What is the maximum number of transactions I can make with one card? | 30disposable_card_limits
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I need to update my personal details | 31edit_personal_details
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How do I change my address? | 31edit_personal_details
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I'd like to have another card | 40getting_spare_card
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How can I start using my card? | 1activate_my_card
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Why is my cash withdrawal from the ATM still not yet showing as confirmed in my account? | 47pending_cash_withdrawal
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Who accepts my card? | 11card_acceptance
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Why did I get charged for something I bought online? Even though it was international, I thought it would be covered. | 64transfer_fee_charged
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I received my new card, but I don't see it in the app anywhere. What do I do? | 14card_linking
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Can it be delivered by a specific date? | 13card_delivery_estimate
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I am trying to exchange crypto and it's not working. Tell me how to fix this. | 8beneficiary_not_allowed
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It didnt work when I tried to pay contactless at the bus today. Why? | 24contactless_not_working
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I was charged a fee for my transfer. | 64transfer_fee_charged
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Can I be topped up once I hit a certain balance? | 5automatic_top_up
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What do I need to do for a PIN? | 39get_physical_card
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Do I have to pay for topping up by transfer? | 56top_up_by_bank_transfer_charge
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I think someone else is using my card. There are transactions I didn't make. | 23compromised_card
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Do you know if my top-up has been cancelled? | 61top_up_reverted
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can you limit my top up? | 60top_up_limits
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I can't find my phone but it has all my credit card information. | 43lost_or_stolen_phone
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Where can I get a second card? | 40getting_spare_card
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How long does it take for a money transfer to show? | 49pending_transfer
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At what ATMS am I able to use the card? | 4atm_support
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Please help me! I need to cancel a transaction. | 9cancel_transfer
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What ATMs can I withdraw money from? | 4atm_support
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I've notice I was charged for withdrawing cash, can you explain why? | 20cash_withdrawal_charge
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Why was I overcharged a pound!? | 35extra_charge_on_statement
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You keep declining my transfers? It's always been working really well so far, but when I tried to buy something just now the card got declined. I tried couple times already but same thing. | 28declined_transfer
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What kind of cash machines would allow me to change my PIN? | 22change_pin
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Is it normal to have to verify my top-up or is something wrong? | 71verify_top_up
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Can I have a auto top-up when my account is short? | 5automatic_top_up
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Why was my account charged for using an ATM? | 20cash_withdrawal_charge
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Is there a fee for exchanging currencies? | 32exchange_charge
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What are the steps in order to activate my new card? | 1activate_my_card
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I ordered a card a week ago, and it's still not here. What do I do? | 12card_arrival
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Can I order extra cards? | 40getting_spare_card
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I still have not received my new card, I ordered over a week ago. | 12card_arrival
| [
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Why is my payment pending? | 46pending_card_payment
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Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? | 16card_payment_fee_charged
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Are there any limits to how many disposable cards I can use? | 30disposable_card_limits
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Where can I find the verification code on a top-up card? | 71verify_top_up
| [
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How do I find my card PIN? | 39get_physical_card
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My phone was stolen | 43lost_or_stolen_phone
| [
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My card has been compromised | 23compromised_card
| [
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My app shows some cash I didn't get. | 21cash_withdrawal_not_recognised
| [
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I have a strange cash withdrawal in my statement | 21cash_withdrawal_not_recognised
| [
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Can my children have their own account? | 2age_limit
| [
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Will I get a real card? | 44order_physical_card
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Why doesn't a return show up im my account from a purchase I made? | 0Refund_not_showing_up
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Why can't I get cash? | 27declined_cash_withdrawal
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I have a transfer that's pending and wanted to know how long it is going to take to process? | 49pending_transfer
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I have a pending transaction in my app. How is it still pending if I pulled the cash out from the ATM earlier? | 47pending_cash_withdrawal
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i want to close an account but im not sure about setting up a new one in the future, what do you recommend | 55terminate_account
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