text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
The amount of cash I received was different than what I requested. | 75wrong_amount_of_cash_received
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I want to buy cryptocurrency, but your app doesn't let me. Why? | 8beneficiary_not_allowed
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I was mugged yesterday and they took everything. I can't access my app. What are my next steps? | 43lost_or_stolen_phone
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Why does the app revert a payment? | 53reverted_card_payment?
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I would like to know why my transfer was declined. | 28declined_transfer
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In the past month I often used this account to manage payments for my new holiday villa. Now all of a sudden your fees have increased exorbitantly! Don't you have a rewards programme for frequent users? | 64transfer_fee_charged
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I need help activating my new card. | 1activate_my_card
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Can I add to my account balance with a cheque? | 58top_up_by_cash_or_cheque
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How do I do a successful transfer to an account? | 8beneficiary_not_allowed
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Can you explain where I can find the auto-top option? | 5automatic_top_up
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is my card PIN saved in the app | 39get_physical_card
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The ATM won't give back my card | 19card_swallowed
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Do I need to establish I am paid in GBP before a transfer? | 51receiving_money
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What countries do you currently do business in? | 25country_support
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Can I have an item refunded? | 52request_refund
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What is the age to open an account? | 2age_limit
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The ATM at Metro bank on High St. Kensington swallowed my card. How do I get it back? | 19card_swallowed
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How old do I have to be to open an account? | 2age_limit
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How do I deposit my paycheck to this account? | 51receiving_money
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I put money into my account for the minimum balance but the application didn't accept. | 61top_up_reverted
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I know that I am able to make transfers for free. That was something that I valued. After I bought something online from abroad I noticed that I got charged a fee? What is this and can it be removed? | 64transfer_fee_charged
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Some of my card payments look different than where I purchased products from. Why is that? | 17card_payment_not_recognised
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What do I do if an ATM "stole" my card? | 19card_swallowed
| [
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How long does a transfer take to be confirmed? | 49pending_transfer
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I didn't receive all the cash I asked for | 75wrong_amount_of_cash_received
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How long is it going to take for my funds to show in my account? | 67transfer_timing
| [
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What does it mean by pending payment? | 46pending_card_payment
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Why can't I top up with a cheque? | 58top_up_by_cash_or_cheque
| [
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I have paid by my card but payment is still its coming as pending. I think there is some issue please check and let me know when the status will complete. | 46pending_card_payment
| [
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Are cheques accepted to my account? Mine didn't seem to work. | 7balance_not_updated_after_cheque_or_cash_deposit
| [
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Is it possible to also get a disposable virtual card? | 38get_disposable_virtual_card
| [
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Why is there a random withdrawal in my app? | 21cash_withdrawal_not_recognised
| [
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What is the process of card activation? | 1activate_my_card
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I made a money transaction but the recipient can't see it | 66transfer_not_received_by_recipient
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I want to set a new PIN | 22change_pin
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How can I create many temporary cards daily? | 30disposable_card_limits
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Do you know the closest ATM? | 4atm_support
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Can I verify a top up? | 71verify_top_up
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my atm cash out is still pending | 47pending_cash_withdrawal
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How do I reset a forgotten passcode, please? | 45passcode_forgotten
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Why couldn't I complete a transfer? | 36failed_transfer
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How come my disposable virtual card used to pay for a gym subscription got rejected? | 72virtual_card_not_working
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Since my id hasn't been verified, when can I use my account? | 74why_verify_identity
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Where can I go to modify my detail? | 31edit_personal_details
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I am not Happy with this product can i get a refund? | 52request_refund
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Will I be charged a fee for exchanging foreign currencies? | 32exchange_charge
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What is the purpose of the extra fee that is showing up on my statement? | 35extra_charge_on_statement
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To add money to my account, what currencies can I use? | 54supported_cards_and_currencies
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In my statement there is a payment that is I do not recognize | 17card_payment_not_recognised
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I Submitted a cheque couple days ago, nothing happened to my account yet.Would you please check What could be the possible issue? | 7balance_not_updated_after_cheque_or_cash_deposit
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I cannot make transactions with my virtual card. | 72virtual_card_not_working
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I need help because I drunken blocked my card? | 50pin_blocked
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Can someone please assist me with finding my nearest ATM? | 4atm_support
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Are there any ATM machines near me? | 4atm_support
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Where do I verify my identity? | 69verify_my_identity
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card is lost, please help | 42lost_or_stolen_card
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Help me. There is a Direct Debit that I didn't make. | 29direct_debit_payment_not_recognised
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I got a fee for an ATM withdrawal. | 20cash_withdrawal_charge
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I checked the app and saw an extra cash withdrawal that I didn't authorize | 21cash_withdrawal_not_recognised
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Double check your funds may be declined | 28declined_transfer
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Can I exchange currencies with this app? | 34exchange_via_app
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I just finished sending money, but it's not logging on the recipient side. | 66transfer_not_received_by_recipient
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Someone I don't know has used my card without permission. | 23compromised_card
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I don't think my top up is working correctly | 59top_up_failed
| [
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I would like to order a disposable virtual card. How can I do this? | 38get_disposable_virtual_card
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How do I order a new card before It expires? | 10card_about_to_expire
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How do I find the verification code for my top-up card? | 71verify_top_up
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I took out cash abroad and the exchange rate isn't correct. | 76wrong_exchange_rate_for_cash_withdrawal
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Help me transfer money to my credit card. | 62topping_up_by_card
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What is the exchange fee? | 32exchange_charge
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I'm not sure why my top up request was denied | 59top_up_failed
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I need to make an immediate cancellation related to a transfer. This was a mistake. Please assist quickly so this does not actually go through. | 9cancel_transfer
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It appears my card expires next month, can I order a new one? | 10card_about_to_expire
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Where can I reset the passcode? | 45passcode_forgotten
| [
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Can my card be used everywhere? | 11card_acceptance
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The cash I tried to draw from the ATM was not approved. | 27declined_cash_withdrawal
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My card declined | 26declined_card_payment
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Do you know if there is a tracking number for the new card you sent me? | 12card_arrival
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So what about the card PIN? | 39get_physical_card
| [
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Is there any discount for someone that exchanges currencies frequently? | 32exchange_charge
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How do I go forth on transferring money into my account? | 65transfer_into_account
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Why isn't a recent refund on my statement? | 0Refund_not_showing_up
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I took out a foreign currency and the exchange rate is wrong. | 76wrong_exchange_rate_for_cash_withdrawal
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I used my card for a purchase and was charged a fee | 16card_payment_fee_charged
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How long does a card delivery take? | 12card_arrival
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What do I do to get a disposable virtual card? | 38get_disposable_virtual_card
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What is the auto top up function and where can I find that at? | 5automatic_top_up
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The new card that was just sent to me was declined multiple times yesterday when I tried to use it at a restaurant to pay for my dinner. I am really disappointed and embarrassed that my card was denied when I tried to use it to pay for my friend's birthday dinner. | 26declined_card_payment
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How long does it take to get my card? Can I choose when to receive it? | 13card_delivery_estimate
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If I need a PIN for my card, where is it located? | 39get_physical_card
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Someone else used my card! | 23compromised_card
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Are you sure when the withdrawal will show? | 47pending_cash_withdrawal
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My card has not arrived yet. | 12card_arrival
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I need to know why my credit card was declined for top up? What is the deal here and why did it not go through? | 59top_up_failed
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My phone was stolen yesterday. What should I do? | 43lost_or_stolen_phone
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Who accepts this card? | 11card_acceptance
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I got some cash of an ATM earlier but this shows up as pending in the app. How can this be still pending, I've got the cash already? | 47pending_cash_withdrawal
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What ATMs will accept this type of card? | 4atm_support
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Would I be able to get another card for my account, so I could give one to my daughter? | 40getting_spare_card
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Why is there a transaction that shows multiple times? | 63transaction_charged_twice
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