text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Is there a list of ATM machines? | 4atm_support
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I want to transfer money to a beneficiery. Why can't I? | 8beneficiary_not_allowed
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Help. I have a stolen card! | 42lost_or_stolen_card
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unhappy with you, how to delete account | 55terminate_account
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I can't find the top-up verification code. | 71verify_top_up
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Do you have an auto top-up option? | 5automatic_top_up
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I tried to make a transfer, but it was declined. Can you tell me why? | 28declined_transfer
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There is a payment that is not mine. | 17card_payment_not_recognised
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what is the charges for new card? | 24contactless_not_working
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Can you tell me why my refund is not showing in my statement? | 0Refund_not_showing_up
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I made a deposit of cash and check that has not been added to my balance. | 7balance_not_updated_after_cheque_or_cash_deposit
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I need to change my PIN. | 22change_pin
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Can you remove my account please? | 55terminate_account
| [
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I need help with a lost card | 42lost_or_stolen_card
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Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before. | 16card_payment_fee_charged
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Is it possible for me to get a virtual card? | 41getting_virtual_card
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What do I do to stop unauthorized transactions on my card? I was never in the place from which the transactions on my bill were made and I never made them. Please help! | 23compromised_card
| [
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The withdrawal was declined I am unsure as to why this happened? | 27declined_cash_withdrawal
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How do I update my details? | 31edit_personal_details
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I see a cash withdrawal that I did not perform. | 21cash_withdrawal_not_recognised
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help me find the top-up card's verification code? | 71verify_top_up
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Why is there more then one charge on my card I only paid for one not twice how can I fix this? | 63transaction_charged_twice
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My transfer did not seem to work. | 36failed_transfer
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I think there has been a purchase made that wasn't by me. | 17card_payment_not_recognised
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There is a withdrawal that isn't mind in the app. | 21cash_withdrawal_not_recognised
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My card payment did not complete. | 26declined_card_payment
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Tell me how I can exchange between different currency. | 34exchange_via_app
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Could I open an account for my children? | 2age_limit
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Is there a transfer fee? | 64transfer_fee_charged
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I don't live in the UK. Can I still get a card? | 25country_support
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I would like a refund for something I bought | 52request_refund
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How long do transfer pend for? | 49pending_transfer
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What steps do I take to receive another passcode? | 45passcode_forgotten
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My friend still hasn't gotten a transaction I made. | 66transfer_not_received_by_recipient
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Hi I'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! Please fix it! | 48pending_top_up
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I need to find out what is the limit for top-ups. | 60top_up_limits
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What all currencies can be exchanged? | 34exchange_via_app
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I don't know if this is an issue with the ATM or my account, but I just tried withdrawing 30 pounds from the ATM I'm at now and it only gave me 10. Is this a glitch or what exactly is going on? | 75wrong_amount_of_cash_received
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I bought something but now I would like a refund. How do I do that? | 52request_refund
| [
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Why doesn't it show that I did a balance transfer? | 6balance_not_updated_after_bank_transfer
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged
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I need a refund? | 52request_refund
| [
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Where is my refund? I have been checking my account all day. | 0Refund_not_showing_up
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I want to get a disposable virtual card. | 38get_disposable_virtual_card
| [
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Why do I get charged additional fees on some payments, but not others? | 16card_payment_fee_charged
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Why isn't my contactless not working? | 24contactless_not_working
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Could you explain why my top-up has gone through yet? | 48pending_top_up
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Card payment declined? | 26declined_card_payment
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I moved. Where do I update my details? | 31edit_personal_details
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Can I put my old card back into the system? I just found it/ | 14card_linking
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What is the charge for a physical card? | 44order_physical_card
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May I get a disposable virtual card as well? | 38get_disposable_virtual_card
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how soon will I see the transfer in my account? | 67transfer_timing
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Is there supposed to be a fee for the transfer I made? | 64transfer_fee_charged
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I'm pretty sure my top up failed. How do I fix this? | 59top_up_failed
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Help me find my card pin! | 39get_physical_card
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There is a payment that is not mine in the app. Please advise/ | 17card_payment_not_recognised
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They charged me for paying with my card. | 16card_payment_fee_charged
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I don't think my card payment exchange rate is correct. | 18card_payment_wrong_exchange_rate
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How do I add the card to my account? | 14card_linking
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What should I do if I've tried to enter my PIN too often? | 50pin_blocked
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whats your exchange rate | 32exchange_charge
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How much money can i top up? | 60top_up_limits
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I would like to delete my account please. | 55terminate_account
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Is a SWIFT transfer okay? | 56top_up_by_bank_transfer_charge
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Can I submit a check or cash payment? | 58top_up_by_cash_or_cheque
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My card was taken by the ATM. | 19card_swallowed
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Show me please how to reset my passcode. | 45passcode_forgotten
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How can i get multiple disposble cards. | 30disposable_card_limits
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I received my American Express card, but I am having problems making it work with Apple pay. Can you help me with this problem? | 3apple_pay_or_google_pay
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How come my cash deposit is not showing up. This can't be right. There must be some mistake. Where did my cash go. You better not have lost it as I need this money asap. | 7balance_not_updated_after_cheque_or_cash_deposit
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What do I need to do to verify my identity? | 69verify_my_identity
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help me with my transfer | 36failed_transfer
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Ordered awhile back, what is the ETA in the US? | 13card_delivery_estimate
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How do you verify an identity? | 69verify_my_identity
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I'm still waiting for delivery of my new card, why is it taking so long? | 12card_arrival
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My pins seems to be blocked, can you unblock it please | 50pin_blocked
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The ATM gave me the wrong amount of cash today when I went to withdraw. The app says it was more. | 75wrong_amount_of_cash_received
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More fees, this time for withdrawing my own cash. Why are you robbing me? | 20cash_withdrawal_charge
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I submitted my transfer but it has been pending for quite a while and I was wondering what takes so long? why hasn't it completed | 49pending_transfer
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Why is there a direct debit payment on my app that is not from me? | 29direct_debit_payment_not_recognised
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I believe I left my smartphone at the hotel I was staying at. | 43lost_or_stolen_phone
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Can I use app to freeze account and dispute fraud? | 23compromised_card
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I've received my card so now I need to know how to sync it to the app. | 14card_linking
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can i get a description of how to use a disposable virtual card | 38get_disposable_virtual_card
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Do you have any idea on when I will receive my refund? I got my statement and it was not there. | 0Refund_not_showing_up
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What are the fees of using an international card to add money? | 57top_up_by_card_charge
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How do I know which ATMs will accept this card? | 4atm_support
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The wrong amount of cash came out of the ATM today when I went to withdraw. When I looked at the app, it was showing it was much more. | 75wrong_amount_of_cash_received
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how long dies it take for transfers to reflect on my balance | 67transfer_timing
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reason i need to verify top up | 71verify_top_up
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I need the source of my funds verified. How do I do this? | 70verify_source_of_funds
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Is there any way to cancel a transfer? | 9cancel_transfer
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Change currency | 34exchange_via_app
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Can I use Apple Pay to top up? | 3apple_pay_or_google_pay
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What do i have to do to change my name? | 31edit_personal_details
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A wrong exchange rate was applied to a transaction made abroad. | 76wrong_exchange_rate_for_cash_withdrawal
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What do I do if I think someone managed to get my card information? | 23compromised_card
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Will any business take this card? | 11card_acceptance
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Next month my card will expire, do I need to order a new one? | 10card_about_to_expire
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