text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
---|---|---|
Do you support all cards and currencies? | 54supported_cards_and_currencies
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Why have I been charged twice for the same transaction? | 63transaction_charged_twice
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I need a new Pin how do I go about that? | 22change_pin
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What is the minimum age? | 2age_limit
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My card was confiscated by an ATM. How do I get my card back? | 19card_swallowed
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I was charged a fee when making this transfer, and I don't think I should have been! | 64transfer_fee_charged
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My ATM transaction was unsuccessful. | 27declined_cash_withdrawal
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My card isn't working | 15card_not_working
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Why can't I transfer to a beneficiary? | 8beneficiary_not_allowed
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I got mugged yesterday and can't use the app. | 43lost_or_stolen_phone
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My transfer did not go through. | 36failed_transfer
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is there a fee for a transfer? if so how much will it be? | 56top_up_by_bank_transfer_charge
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If I have this card, which ATMs can I go to? | 4atm_support
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For the first time I got a fee on my account. How do I know when you charge these fees? | 16card_payment_fee_charged
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How do I use my new card? | 1activate_my_card
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What should I do to verify my identity? | 69verify_my_identity
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My card was not accepted. | 26declined_card_payment
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I don't want the item, I bought it on accident, can I get a refund? | 52request_refund
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What are the rules to where I can use my card? | 11card_acceptance
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Can I see that history on my funds and where they came from? | 70verify_source_of_funds
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I requested a refund from a merchant days ago but I do not see it in my account. | 0Refund_not_showing_up
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] |
Where is my PIN number located? | 39get_physical_card
| [
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] |
What does a pending transaction mean? | 46pending_card_payment
| [
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My account has a weird withdrawal. | 21cash_withdrawal_not_recognised
| [
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Can you help me find top up by cash deposit? | 58top_up_by_cash_or_cheque
| [
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Can you unblock my pin after too many wrong pin attempts? | 50pin_blocked
| [
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I get paid in GBP. Should I configure this and if so, where? | 51receiving_money
| [
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Why was a charged a fee for using the card? | 16card_payment_fee_charged
| [
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] |
What is the limit to a top-up? | 60top_up_limits
| [
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] |
I've been unable to pay contactless with my card for over a week now. Is there a way to fix this issue? | 24contactless_not_working
| [
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Why would a transfer fail? | 36failed_transfer
| [
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When will money be available in my account? | 67transfer_timing
| [
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I was looking to buy another card today. | 40getting_spare_card
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I checked my account today and it said I was out of money. How do I transfer money into my account? | 65transfer_into_account
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I think my card was stolen. | 42lost_or_stolen_card
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Cannot access my top up. | 62topping_up_by_card
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Is it possible to receive a Visa and a MasterCard? | 73visa_or_mastercard
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I want to use a European bank card for a top up. Must I pay? | 57top_up_by_card_charge
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My card is about to expire and I need to know how much it costs and how long it takes to get a new one. | 10card_about_to_expire
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There is an incoming payment into my account, but it is deactivated. Will they still be processed? | 37fiat_currency_support
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Paying in card resulted in a fee | 16card_payment_fee_charged
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Am I able to get a card in EU? | 25country_support
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I got my new card. How do I activate it? | 1activate_my_card
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What is the activation process on my new card? | 1activate_my_card
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What options do I have for holding currencies? | 37fiat_currency_support
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Where is the money that I asked for? I asked for more than I got! | 75wrong_amount_of_cash_received
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Why is it important to verify a top-up card? | 71verify_top_up
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I'd like more information about choosing a Visa or Mastercard. | 73visa_or_mastercard
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There's a debit on my account that I didn't do. | 29direct_debit_payment_not_recognised
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Is it possible to get a Visa here? | 73visa_or_mastercard
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Can I use my Apple Watch to to top up? | 3apple_pay_or_google_pay
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My card payment is pending. | 46pending_card_payment
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] |
how can i top up? | 62topping_up_by_card
| [
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I would like to cancel a payment. I purchased something several days ago and i still have not received it. | 52request_refund
| [
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How do I deal with a blocked PIN? | 50pin_blocked
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How can I see where my money comes from? | 70verify_source_of_funds
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The cash withdrawal exchange rate is not correct. | 76wrong_exchange_rate_for_cash_withdrawal
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I'm going to be away for awhile, can I have it add money automatically in certain intervals? | 5automatic_top_up
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Where can cards be delivered? | 44order_physical_card
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How can someone add money to my account? | 62topping_up_by_card
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Do you accept other currencies besides US Dollars? | 54supported_cards_and_currencies
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I transferred some money and it didint arrive | 66transfer_not_received_by_recipient
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I think someone is using my card to make transactions I don't remember. | 23compromised_card
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I would like to receive and use the card in Europe, is that possible? | 25country_support
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The ATM ate my card. | 19card_swallowed
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Why was there a fee for my transfer? | 64transfer_fee_charged
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Do you know where my card will be accepted? | 11card_acceptance
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How young can someone be in order to open an account? | 2age_limit
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how do i get a card if i am in the usa | 25country_support
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I am highly unsatisfied with this company and want to delete my account! | 55terminate_account
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I thought transfers were free, why was I charged a fee? | 64transfer_fee_charged
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A cheque deposit hasn't posted to my account, when will my balance update? | 7balance_not_updated_after_cheque_or_cash_deposit
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When I got cash, I'm pretty sure there was a glitch that overcharged me. | 20cash_withdrawal_charge
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Contactless isn't working for me | 24contactless_not_working
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How do I retrieve my card from the machine? | 19card_swallowed
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I had a cheque deposited, but I still haven't seen the cash. | 7balance_not_updated_after_cheque_or_cash_deposit
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Is Visa or Mastercard available? | 73visa_or_mastercard
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How many disposable cards can I have? | 30disposable_card_limits
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What can I do if contactless doesn't work? | 24contactless_not_working
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I saw a payment i did not do | 17card_payment_not_recognised
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Do I need to verify my identity to use my account? | 74why_verify_identity
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My account got charged for taking out cash, why did this happen? | 20cash_withdrawal_charge
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How would I use my money in a different country? | 34exchange_via_app
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I have no idea why my card payment did not work. | 26declined_card_payment
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I need to update my info. | 31edit_personal_details
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Where are my funds being sourced from? | 70verify_source_of_funds
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I'm not in the UK, can I still get a card? | 25country_support
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I got charged and extra fee when I transferred money so why was I charged? | 64transfer_fee_charged
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Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits
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Does it cost to exchange currencies with this card? | 32exchange_charge
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What can you do to unblock my pin? | 50pin_blocked
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What's the deal? My card was just denied for top up. Why is it not going through? | 59top_up_failed
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Can you tell me what to do to reset my passcode? | 45passcode_forgotten
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I payed with a card and was charged an extra fee | 16card_payment_fee_charged
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My transaction is still showing that is pending from my cash withdrawal. | 47pending_cash_withdrawal
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I want to transfer from accounts in order to Top up. What are the steps necessary. | 65transfer_into_account
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My transfer is still pending and I know the account numbers are correct. Please help. | 49pending_transfer
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What fiat currencies are used for holding transactions? | 37fiat_currency_support
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How much will I get with the exchange rate? | 33exchange_rate
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Why was my payment cancelled? | 53reverted_card_payment?
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