text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Do I need to choose GBP to get my salary deposited properly? | 51receiving_money
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I am travelling for two more weeks but really need to change my PIN asap. What do I do? | 22change_pin
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Where do you support? | 25country_support
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My card suddenly quit working. | 15card_not_working
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Why can't I verify my id? | 68unable_to_verify_identity
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My payments from my virtual card keep getting rejected. | 72virtual_card_not_working
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How long will it take for my transaction to be completed? | 66transfer_not_received_by_recipient
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This company isn't good, I would like to delete my account. | 55terminate_account
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I ordered a card but it has not arrived. Help please! | 12card_arrival
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Since my card is about to expire, what do I do to get a new one? | 10card_about_to_expire
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How do I send my account money through transfer? | 65transfer_into_account
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Please help in finding my card PIN, thank you! | 39get_physical_card
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Trouble transferring transaction contact for help | 28declined_transfer
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My transfer keeps failing and I just want to transfer the money can you please make it work? | 36failed_transfer
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It seems someone used my card! There are a few transactions from a small town in the middle of nowhere that I definitely have not made! Please prevent them from using it immediately! | 23compromised_card
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There is an unauthorized cash withdrawal from my account for 500£. I definitely didn't make this withdrawal. I need your help. | 21cash_withdrawal_not_recognised
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Why is my balance the same? I processed a transfer. | 6balance_not_updated_after_bank_transfer
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Why was my transfer charged fees? | 64transfer_fee_charged
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Why don't I have my transfer? | 6balance_not_updated_after_bank_transfer
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I want to top up using cash, where can I do that? | 58top_up_by_cash_or_cheque
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I need a card, but I'm in the US at the moment. | 25country_support
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What would lead to my top up still pending? | 48pending_top_up
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Will I need to order a new card since mine expires next month? | 10card_about_to_expire
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I need help finding the verification code for my top-up card. | 71verify_top_up
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How do I link this new card? | 14card_linking
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What are the charges for US cards with top up. | 57top_up_by_card_charge
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Why is the exchange rate wrong when I purchase something abroad? | 18card_payment_wrong_exchange_rate
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Why was I declined getting cash? | 27declined_cash_withdrawal
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how to change name | 31edit_personal_details
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I need my PIN | 39get_physical_card
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I'm really stuck. I don't know why but my card payment has not gone through. | 26declined_card_payment
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When can I order a disposable virtual card? | 38get_disposable_virtual_card
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Do you offer additional currency options? | 37fiat_currency_support
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I can't find my password | 45passcode_forgotten
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Are there any fees if I use a European bank card for a top up? | 57top_up_by_card_charge
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I'm quite confused as to what is going on. There is some odd extra pound charge on my statement in the app that's just listed as pending and doesn't go away since a couple days. | 35extra_charge_on_statement
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I have a 1 euro fee on my statement. | 35extra_charge_on_statement
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Can I use my American Express to add money to my account? | 54supported_cards_and_currencies
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Tell me how to reset the passcode. | 45passcode_forgotten
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Why doesn't the app believe I am who I say I am? | 68unable_to_verify_identity
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Are there charges for receiving a SEPA transfer? | 56top_up_by_bank_transfer_charge
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I want to use bank transfer for topping up my account. How is it handled? | 65transfer_into_account
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Where can I find your locations? | 25country_support
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Is there a limit to how high I can top-up? | 60top_up_limits
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Why did a transfer get declined? | 28declined_transfer
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I made a bank transfer and my account balance did not show it. | 6balance_not_updated_after_bank_transfer
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How do I retrieve my passcode? | 45passcode_forgotten
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It seems my top up is reverted? | 61top_up_reverted
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What kind of fiat currency can I used for holding and exchange? | 37fiat_currency_support
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Can someone assist me by explaining why my card is not working? | 15card_not_working
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I tried using my card today and it's not working, can you help me? | 15card_not_working
| [
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Is there an age limit? | 2age_limit
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Is there a top up limit for my account? | 60top_up_limits
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How do I know when my card will arrive? | 12card_arrival
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Why was I charged extra for transferring money? | 64transfer_fee_charged
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They charged me wrong for a currency exchange on a purchase. | 18card_payment_wrong_exchange_rate
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Why is there an extra dollar charged to my account? | 35extra_charge_on_statement
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It looks like someone else withdrew cash from my account, can you help? | 21cash_withdrawal_not_recognised
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I would rather the Mastercard. | 73visa_or_mastercard
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You did not apply the correct exchange rate for an item that I bought. | 18card_payment_wrong_exchange_rate
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I need your help in deleting my account. | 55terminate_account
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how much do you charge to accept transfers | 56top_up_by_bank_transfer_charge
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I don't remember my code to get into the app. | 45passcode_forgotten
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Is there a trick to get the disposable virtual card to work? | 72virtual_card_not_working
| [
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What are all the currencies and cards supported to use this? | 54supported_cards_and_currencies
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Help me locate the nearest ATM. | 4atm_support
| [
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I have a payment listed in error. | 17card_payment_not_recognised
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I think my transfer was declined, but why? | 28declined_transfer
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How do I check my security settings to allow contactless pay? | 24contactless_not_working
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How come you charge for cash withdrawals? I withdrew cash after buying groceries today, and there seems to be a new fee | 20cash_withdrawal_charge
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Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. | 53reverted_card_payment?
| [
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Can you tell me how to order a virtual card? | 41getting_virtual_card
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What us the fee to transfer money from my bank? | 56top_up_by_bank_transfer_charge
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how long til my cash out goes through? | 47pending_cash_withdrawal
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I was charged more when I transferred! | 64transfer_fee_charged
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It is impossible to verify my identity | 68unable_to_verify_identity
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I would like a refund on one of your products that has been sold to me | 52request_refund
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How can I withdraw money? | 4atm_support
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I need my card quickly | 13card_delivery_estimate
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How long do card transactions take to clear? | 46pending_card_payment
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Why can't I top up? | 59top_up_failed
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Hi there! I need to cancel an order I recently made and start processing a refund. Can you please help me with this and set up the refund as soon as possible? It's very urgent. | 52request_refund
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I have a pending transfer | 49pending_transfer
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I attempted to get cash but was declined. | 27declined_cash_withdrawal
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Will this app exchange currencies? | 34exchange_via_app
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The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue ? | 36failed_transfer
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show me how to top up with my card | 62topping_up_by_card
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The app reverted my top off. | 61top_up_reverted
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque
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Why is there a fee for an extra pound in my statement? | 35extra_charge_on_statement
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What is the limit to disposable cards you can have? | 30disposable_card_limits
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How do I order a virtual card? | 41getting_virtual_card
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I'm not quite understanding why my cash withdrawal is showing as pending. | 47pending_cash_withdrawal
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how come i can't find anywhere to load using cash | 58top_up_by_cash_or_cheque
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Is it possible to get a card if I'm not in the UK? | 25country_support
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Someone has taken my money and I don't know who | 29direct_debit_payment_not_recognised
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From what countries can I use this product? | 25country_support
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I have a transaction that shows several times | 63transaction_charged_twice
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Why am I required to verify my identity? | 74why_verify_identity
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How do I freeze my card? I think someone is using it to make a bunch of online transactions. | 23compromised_card
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