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expressive arts program leader professional experience 092014 062015 expressive arts program leader city state formulated proposed authorized implement arts project weekly therapeutic expressive arts program 10 atrisk cps middle school students residing lowincome urban neighborhood arts project incorporates methods evidenceinformed therapeutic interventions enhance socialemotional skills selfesteem grit selfcontrol regulation reduce stereotype threat 092012 062014 company name city state designed delivered curriculum weekly coping skills sessions groups 2050 early adolescents mentors tailored sessions address unique risk factors faced youth eg community violence chronic poverty school dropout integrated therapeutic approaches various evidencebased practices dbt cbt mindfulnessbased stress reduction produced administered usability feasibility satisfaction forms coping skills training attendees staff mentors mentees evaluated amended curriculum based youth mentor staff feedback 092012 082014 mentor supervision team leader supervisor city state developed measures organized platforms 50 mentors report contact mentee conducted thorough interviews potential mentors youth participants parents youth mentoring intervention arrange meaningful lasting youthmentor relationships supervised 8 mentormentee pairs time monitored documented contact activities pairs combined forces teachers parents regularly assess needs establish protective resources youth organized weekly meetings supervisee problemsolve provide support address conflicts concerns regarding mentoring relationship 092012 062014 teaching assistant company name city state course 6 academic terms promoted engaging discussions critical thinking warm learning environment groups 5060 undergraduate students enrolled psy305 communitybased service learning course selected four graduate assistants head teaching assistant course throughout 201314 academic year education training present master science general psychology clinical child depaul university city state gpa gpa 370 general psychology clinical child gpa 370 2012 bachelor arts general psychology human development depaul university city state gpa gpa 351 awarded deans list 6 academic terms general psychology human development gpa 351 awarded deans list 6 academic terms present mentor training certificate mentoring central 2014 present safe zone allies training build diversity certification depaul university 2013 present tfcbt ctg adaptation certificate childhood traumatic grief web 2012 present collaborative institutional training initiative citi human subjects human subjects interests 2011 2012 child life volunteer childrens memorial hospital chicago il 2009 2009 united way volunteer hearts west michigan united way grand rapids mi 2008 animal shelter volunteer kent county animal shelter grand rapids mi 2005 2006 summer camp volunteer springhill camps evart mi personal information community living support person moka western michigan jun 2008 aug 2011 guided individuals developmental disabilities achieving personal goals overcoming barriers participating activities choice recorded progress skill development achievement served role model mentor demonstrated coached social behavioral skill development prompted praised use independent living skills cooking money management household shopping laundry personal hygiene additional information community living support person moka western michigan jun 2008 aug 2011 guided individuals developmental disabilities achieving personal goals overcoming barriers participating activities choice recorded progress skill development achievement served role model mentor demonstrated coached social behavioral skill development prompted praised use independent living skills cooking money management household shopping laundry personal hygiene volunteer experience 2011 2012 child life volunteer childrens memorial hospital chicago il 2009 2009 united way volunteer hearts west michigan united way grand rapids mi 2008 animal shelter volunteer kent county animal shelter grand rapids mi 2005 2006 summer camp volunteer springhill camps evart mi skills academic arts critical thinking forms international business latin meetings mentor mentoring psychology teaching therapeutic interventions unique	ARTS
server professional summary ambitious student looking opportunity use knowledge experience learn mental health field skill highlights superior communication skills solutionfocused counseling exceptional problem solver positive attitude professional experience company name city state server 012017 current spoke patrons ensure satisfaction food service displayed enthusiasm knowledge restaurants menu products communicated kitchen team members ensure food prepared time correctly company name city state server 082016 122016 provided friendly attentive service exceptional hospitality set dining tables according type event service standards consistently offered professional friendly engaging service stocked service stations items ice napkins straws company name city state front desk 012014 052015 promoted club programs products services participants trained new sales employees effective techniques listened customer needs preferences provide accurate advice corrected dangerous movements suggested alternate exercises education training high school diploma 2012 jackson liberty high school city state associate science psychology university south florida psychology associate science psychology temple university city state psychology	FITNESS
director information technology profile summar applying technology workflow solutions business challenges exciting love learn apply new lessons approaches support enhance organization achieve goals mission core qualifications c oracle sql oracle information management sql server sqlplus tfs sharepoint sharepoint designer database design database administration data management aspnet team leadership iis plsql adonet tactical planning application development web applications strategy microsoft sql server software development agile methodologies requirements analysis sdlc xml information technology sql software project management project management analysis business intelligence leadership professional experience director information technology 112012 082015 company name provided application network support services msba msba small quasipublic state authority financially assists school districts school building projects group maintains rackspace hosted aspnet solution tied sql server hardware software refreshed well bringing development group sql server tfs vs 2012 personally rewrote utility security library vbnet c added many classes support static helper functions also developed architecture based object modeling middle tier login account administrator authority utilized santander banking services wore many hats team developer manager network administration help desk served project manager current projects provided business analysis work business workflows team recommended tableau authoritys visualization business intelligence tool started developing infrastructure around new business intelligence tool finished bringing dsci data phone lines ready phone system hosted data center team leader 052005 112012 company name lead clinical research programming development application support applications developed group cardiovascular program three teams leadership cas later emeris group project managed effort replace number legacy systems modern c applications second group maintained professional clinical billing cardiology department third group developed maintained research applications cardiologys research department logical oracle dba puts objects production maintained central job scheduler placed jobs production well chief information officer 072000 022005 company name provide network application help desk support largest agency commonwealth massachusetts department mental retardation agency called department developmental services time network team 5 managed entire state massachusetts office 30 field office 5 state school facilities upgraded zen 50 novell remotely managed desktops also developed client server model applications electronic service delivery model hosted facility itds assistance development platform classic asp vbnet back end sql server director applications development 021996 062000 company name provided application development support services department youth services lead year 2000 project convert naturaladabas mainframe system asp web based application ysis also helped banyan administrator network administrator education master business administration mba management information systems general delta mu delta suffolk university sawyer school management city management information systems general delta mu delta bachelor arts ba economics gpa omicron delta epsilon economics omicron delta epsilon skills net aspnet vbnet adabas ado agile application development asp agency banking banyan billing business analysis business intelligence cardiology client server hardware data management database administration database design delivery desktops xml help desk support help desk iis information technology strategy leadership team leadership mainframe c office sharepoint natural network administrator network administration network support network novell object modeling oracle oracle dba developer plsql oracle sql phone system programming project management requirements analysis research sdlc software development microsoft sql server sql sql server tableau phone web applications year 2000	INFORMATION-TECHNOLOGY
engineering project manager experience engineering project manager 052015 072017 company name – city state managed various engineering projects start finish cultivating client relationship overall sales processes internally externally tracked reported key performance indicators keeping present market trends created data automation processes managing projects processed proposals new existing customers intentional sales tactics increased department sales revenue 65 achieved financial objectives preparing annual department budgets scheduling expenditures via microsoft axax7 sr project manager 072017 032017 company name – city state managed high volume projects training installation door hardware locks automation locking systems various hotel chains 60 projects average use agile methology discipline use microsoft ax 365 handled rotating schedules delivering projects time budget department developed processes help streamline project milestones created action plans based client needs communicated real time project status changes clientsupper leadership needed accordance project guidelines clarity reporting open workbench software leader special projects marriott hyatt hilton require detailed focus investigated analyzes recommended solutions client implementation issues sr traffic coordinator ad manager 022010 052015 company name – city state responsible scheduling ensuring commercial advertisements air cable networks per clients contract worked clients agencies ensure ad copy instructions received correct copy ran inputs titles client advertisements database enters instructions ad airing maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed reviewed various documents accuracy works sales resolve issues changes missing information initial advertising contract per client average client load 25 work history sr project manager 072017 032017 company name – city state managed high volume projects training installation door hardware locks automation locking systems various hotel chains 60 projects average use agile methology discipline use microsoft ax 365 handled rotating schedules delivering projects time budget department developed processes help streamline project milestones created action plans based client needs communicated real time project status changes clientsupper leadership needed accordance project guidelines clarity reporting open workbench software leader special projects marriott hyatt hilton require detailed focus investigated analyzes recommended solutions client implementation issues engineering project manager 052015 072017 company name – city state managed various engineering projects start finish cultivating client relationship overall sales processes internally externally tracked reported key performance indicators keeping present market trends created data automation processes managing projects processed proposals new existing customers intentional sales tactics increased department sales revenue 65 achieved financial objectives preparing annual department budgets scheduling expenditures via microsoft axax7 sr traffic coordinator ad manager 022010 052015 company name – city state responsible scheduling ensuring commercial advertisements air cable networks per clients contract worked clients agencies ensure ad copy instructions received correct copy ran inputs titles client advertisements database enters instructions ad airing maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed reviewed various documents accuracy works sales resolve issues changes missing information initial advertising contract per client average client load 25 education bachelor arts communication 052015 oakland university summary experienced multiple years client relations leadership team building strong analytical skills managerial project management knowledge seek join dynamic firm attention detail creative professional services valuable highlights microsoft office suite dynamic ax access excel powerpoint word microsoft teams experienced oracle peoplesoft sales force sap jira sharepoint gantt chart scheduler possess strong written verbal communication skills possess strong knowledge project management lifecycle streamline real time ad reporting advertisements sales advertising sap ad copy scheduling agile verbal communication skills automation workbench billing written budgets budget cable hardware client clients database engineering projects financial focus inventory leadership managing market trends access excel microsoft office suite powerpoint sharepoint word works networks oracle peoplesoft processes project management proposals skills microsoft office suite dynamic ax access excel powerpoint word microsoft teams experienced oracle peoplesoft sales force sap jira sharepoint gantt chart scheduler possess strong written verbal communication skills possess strong knowledge project management lifecycle streamline ad advertisements advertising ad copy agile automation billing budgets budget cable hardware client clients database engineering projects financial focus inventory leadership managing market trends access excel microsoft office suite powerpoint sharepoint word works networks oracle peoplesoft processes project management proposals real time reporting sales sap scheduling verbal communication skills workbench written	ENGINEERING
intern professional summary client negotiation mediation skills client relationship buildingmanagement derived experience problem identification solution development impressive management experience systemization regulatory compliance possess excellent oral written communication skills well interpersonal skills among colleagues outside vendors strong customerclient focus ability ascertain analyze customer needs resultdriven professional positive attitude serves foundation deliver strong sustainable results maintains skillfulness envision new program conceptions effectively network collaborate maintain positive partnerships staff community vendors complex problem solving skills compassionate safetyconscious selfstarter education training prairie state jr college may 2012 associate arts psychology city state usa governors state university december 2014 bachelor health administration health administration city state deans list 2014 academic achievement award governors state university 2014 associate arts nursing home administration city state usa gpa deans list nha certification skill highlights proven patience selfdiscipline motivation techniques specialist confident public speaker conflict resolution government relations knowledge patientoriented personal professional integrity relationship team building cultural awareness sensitivity critical thinking proficiency professional experience company name september 2014 july 2015 intern state updated proposals compliance cme operational standards developed working knowledge continuing medical education department processes functions advocate south suburban hospital helped coordinate andor actively participate various educational programs meetings luncheons medical staff developed increased awareness southlands competitive market healthcare services maintained ongoing professionalism strong interpersonal skills needed achieve goals department developed working knowledge word excel worksheets executed phases credentialing providers facilities completed credentialing recredentialing facilities practitioners contacted providerspractitioners information comply federal state local regulations maintained provider files current documentation individuals facilities served source information regarding status credentialing activities assisted design execution programs contributed growth organization year fiscal yearserved liaison management clinical staff communityensured accuracy public information materialsestablished maintained positive relationships government regulators residents families area health care providers physicians community largeworked state clients stakeholders shape procurements identify opportunities value added servicescontributed participated community education projects foster widespread understanding prevention treatment illnessesincorporated evidencebased care practice environment ensure high quality care patients familieskept abreast advances medicine computerized diagnostic treatment equipment data processing technology government regulations health insurance changes financing options company name january 2002 january 2014 real estate broker city state manage daily operations assisting buyers sellers obtaining financing housing meet unique qualifications situations networked mortgage companies affiliates bring closing housing process delegated correct responsibilities needed positioning clients right programs organized work schedule achieve timely processing responsibilities maintained clientvendor database utilization data entry company name january 2008 january 2012 personal care attendant state fostered interdisciplinary relationships negotiation consensus building attain goals disciplines company name january 2002 january 2011 mortgage consultant city state originated residential mortgages locally including home purchases refinance transactions new construction small commercial lending working closing clients staff compiled required documentation quick expediting processing conducive underwriting guidelines formed synergistic relationships industry partners core market professional affiliations member healthcare administration shcma governors state university 2012 present skills strong interpersonal skills	ADVOCATE
executive chef summary talented executive chef 22 years experience running quality kitchen train manage kitchen personnel coordinate related culinary activities including estimating food consumption purchasing food selecting developing recipes standardizing recipes consistent quality establishing presentation quality standards ensuring proper safety sanitation kitchen recognized effective leader strong strategic planning communication staff management skills highlights extensive butchery knowledge skills high volume production capability focused disciplined bilingual englishspanish focus portion cost control servsafe certified accomplishments cooked james beard house participated food wine classic aspen colorado cooked les amis descoffier society featured numerous local papers completed beef 101 texas successfully managed kitchen staff 40 employees high volume dinner services 500 diners night experience company name city state executive chef 072014 current manage daily operations restaurant staff 35 generates 5 million per year revenue supervise training new hires retraining existing staff food presentation techniques oversee staff schedules quality control regulate inventory controls food cost 32 labor cost 8 kitchen sanitation ensure excellence guest satisfaction effective training staff company name city state executive chef 122013 052014 opened new operation staff 50 maintained labor cost 85 food cost 33 implemented training schedule new kitchen staff met sales representatives order negotiate prices order supplies managed smallwares ordering opening 9000 square foot restaurant butchered steaks steakhouse serves prime grassfed angus steaks implemented training schedule broiler chefs knowledgeable different cuts grades meat company name city state executive chef 082012 122013 changed dining room banquet menus assisted overseeing multiple operations breckenridgewynkoop company maintained food cost 27 scheduled staff 50 people weekly basis managing labor cost 8 increased banquet sales 750000 15 million within 1 year improved overall standard breckenridgewynkoop brand created training schedule banquet staff able handle increase business company name city state executive chef 112011 082012 developed menus lunch brunch happy hour dinner trained retrained kitchen staff menu items new pre existing ordered inventoried entire operation bar front house kitchen scheduled staff hours assigned duties prepared cooked foods types either regular basis special guests functions company name city state executive sous chef 102006 112011 determined food presented created decorative food displays met sales representatives order negotiate prices order supplies highend steakhouse averaged 12 million per year revenue managed staff 60 maintained food cost 33 labor 9 demonstrated new cooking techniques equipment staff collaborated personnel plan develop recipes menus taking account factors seasonal availability ingredients likely number customers met customers discuss menus special occasions weddings parties banquets monitored sanitation practices ensure employees follow standards regulations ordered requisitioned food supplies needed ensure efficient operation estimated amounts costs required supplies food ingredients inspected supplies equipment work areas ensure conformance established standards recruited hired staff including cooks kitchen workers instructed cooks workers preparation cooking garnishing presentation food supervised coordinated activities cooks workers engaged food preparation education associate arts culinary arts sullivan university city state united states classes restaurant facility operations courses food preparation kitchen management patisserie confectionery international cuisine indiana university city state united states skills microsoft excel five years experience rsi proficient menulink shiftnote	CHEF
engineering assistant summary hard working recent graduate intending part time full time job build experience civil engineering working environment bringing civil engineering office field experience roadway design traffic engineering highlights proficient computer software including microstation guidesign autocad google earth google documents ms excel ms powerpoint ms word experience company name city state engineering assistant 052013 052014 worked virginia department transportation vdot fairfax county department transportation roadway projects virginia washington dc area worked vdot fcdot prime consultants engineers prepare project documents including plans special provisions estimates prepared roadway design i495 express lanes route 7 jones branch connector worked i66 state route 50 prepare project plans contract documents worked county roads route 643 route 645 fairfax county roads fairfax county using vdot standard specification project special provisions assisted project engineers prepare project roadway design using autocad microstation used highway capacity manual perform traffic analysis evaluation intersections roadways using highway capacity manual performed peak offpeak traffic counts intersections roadway traffic studies designed project traffic signs striping marking used fhwa manual uniform traffic control devices mutcd vdot supplement 2009 mutcd design application placement traffic control devices including signs signals pavement markings along major highways virginia washington dc areas used engineering software guidesign prepare contract documents prepared project estimates submission used vdot standard specifications weighted average price prep cost engineering estimates designed roadways using vdot road design manual fhwa roadway design manual designed guardrails along i66 rt 50 using guardrail installation training grit manual used vdot 2012 cadd manual design roadway using microstation software used microstation autocad develop plans civil highway traffic engineering design performed field survey gather utilities drainage roadway information performed marketing research contracts bids firm attended project meetings clients consulting engineers prepared meeting minutes project record filing attended project status meetings collaborated team members meet project schedule project completion within project budget company name city state medical receptionist 072014 current creates detailed expense reports requests capital expenditures assessed urgency priorities accepting declining appointments meetings ceo screened visitors schedule doctors visit ordered distributed office supplies adhering fixed office budget directed guests routed deliveries courier services answered managed incoming outgoing calls recording accurate messages greeted numerous visitors including vips vendors interview candidates company name city state teller 052011 082012 achieved working knowledge accounting software packages including ms excel ms powerpoint ms word skilled verbal written communication plus strong quantitative qualitative skills respected personal qualities including accuracy dependability efficiency curiosity intelligence resulting elected leader school roles successfully opened closed bank branch appropriate times successfully kept drawer balanced times working full time five days week dealt customer care daily basis responsible handling cash drawers balance times skilled interpersonal communications proven record build harmonious relationships diverse audiences company name city state engineer technician iv 122015 current collaborated contractors clients onsite engineer several large public projectsimplemented complex design software drawing tools plan design transportation hydraulic systemsadvised project manager regarding construction material costs quantity calculations carefully organized analyzed prepared technical data reports ensure proper workflow productivitycreated detailed cad drawings engineering departmentsquickly learned sap software used receive stock expedite partssupplied production data field operators technicians engineers supervisors education bachelor science civil engineer civil 2014 george mason university city state gpa gpa 382 civil engineer gpa 382 graduated walked spring 2014 one summer class receive degree december 2014 civil engineering courses traffic engineering transportation engineering highway design construction structural steel design structural analysis mechanics materials civil engineering planning management land development interests engineerintraining eit goal obtain professional engineering license additional information license engineerintraining eit goal obtain professional engineering license skills accounting software autocad balance budget capital expenditures handling cash civil engineering interpersonal communications consulting contracts prepare contract client customer care dc design construction engineering design expense reports filing marketing research materials meetings ms excel office ms powerpoint ms powerpoint ms word microstation peak prime project plans express recording specification transportation utilities written communication	ENGINEERING
creative director fashion designer summary passionate fashion industry wish deploy skills working dedicated innovative team designers fashion professionals seeking obtain challenging position fashion designer creative director professional artistic environment use 15 years experience fashion field argentina benefit company clients goal participate support bringing current international fashion trends market developing unique styles providing beautiful practical clothes public highlights creative thinking leadership within team work management organization order communication brand identity development design conception quality control problem solving accomplishments extensive knowledge principles methods showing promoting selling products services including marketing strategy tactics product demonstration sales techniques sales control systems extensive knowledge design techniques tools principles involved production precision technical able come unusual unique ideas given topic situation develop creative ways solve problem creative determined resultsoriented individual excellent communication interpersonal skills overseeing purchase fabric material equipment required production design strong ability match detect differences colors including shades color brightness experience creative director fashion designer 042007 022015 company name city state designed complete collection clothing accessories creating original design garments followed wellestablished fashion trends directed coordinated designers team product developers creative director head photoshoot campaign lookbook 10 years developed line colors material selection conferred sales management executives well clients order develop design ideas directed coordinated drawing cutting patterns constructing samples finished garments identified target markets designs examining factors age gender socioeconomic status provided sample sales meeting products agents sales representatives arranged showings sample garments sales meeting fashion shows involved acquiring new used clothing accessory items needed complete designs fashion designer consultant apparel manufacturer 072012 092015 company name state offered operations advice designed lines present potential investors development production clothing orders consulted working domestic overseas factories bringing market trends color fabric trim silhouettes print embellishment ideas design process moodboards trend analysis performed fittings fit approvals fashion designer 022002 102007 company name responsible bringing market trends color fabric trim silhouettes print embellishment ideas design process moodboards trend analysis responsible various itemscategories within collection assigned per season design director maintain communication inhouse design teams ensure continuity parent lines corporate image facilitate guided prototype stage product development shopped stores sample graphic elaboration brand labels hangtag special projects celebrities exclusives boutiques selection materials trimmings accessories archive materials management creative oversight photoshoot campaing lookbook personal asistance 011999 122002 company name produced documents briefing papers reports presentations organising attending meetings ensuring manager well prepared meetings education coursework social media marketing 2016 fashion institute technology city coursework fashion styling home fashion business 2016 fashion institute technology city coursework associate arts fashion industry profile nyc 2015 parsons nyc city coursework associate arts fabric selection design style 2015 parsons nyc city coursework marketing technologie fashions brands 2014 central saint martins city college diseñador de producto e imagen en indumentaria 2008 ort argentina city arg tecnico superior en marketing de moda 2003 inti emilia romangna argentina college licenciada en diseño textil e indumentaria 2002 universidad de palermo argentina languages spanish native english mediumhigh italian basic computer skills photoshop corel draw illustraitor microsoft office	APPAREL
hr shared services supervisor summary detailoriented human resources professional excels tight deadlines anticipating averting potential problems proactively streamlining processes highlights professionals human resources association excellent interpersonal coaching skills talent assessments motivated hiring recommendations background checks experience company name city state hr shared services supervisor 012014 provides leadership development performance management direct team associates focused meeting call center operational metrics quality standards engaged strategic planning identify milestones targets deliver results performance metrics assessed team situational leadership perspective built customized development plans enhance areas strength close performance gaps enhance overall performance department partnered associates create execute development plans improve performance meet career pathing objectives interviewed candidates make hiring decisions quality associates staff department full capacity responsible providing analytical technical proficiency product knowledge advocate hr processes procedures company name city state operations manager 012013 012014 accomplishing companys objectives overseeing centerwide recruiting selecting training assigning scheduling coaching counseling monitoring appraising disciplining employees communicating job expectations reviewing job contributions planning reviewing compensation actions enforcing policies procedures enhancing overall customer experience call coaching monitoring escalated call trends coaching developing ensure client support delivered per contractual agreements enabled resolution customer issues liaison facilitator core team participates ongoing planning process improvement responsible 10 customer service supervisors 250 customer service agents achieving customer service objectives contributing customer service information recommendations strategic plans reviews preparing completing action plans implementing production productivity quality customerservice standards resolving problems completing audits identifying customer service trends determining system improvements implementing change meeting customer service financial objectives forecasting requirements preparing annual budgets scheduling expenditures analyzing variances initiating corrective actions determining customer service requirements maintaining contact customers visiting operational environments conducting surveys forming focus groups benchmarking best practices analyzing information applications improving customer service quality results studying evaluating redesigning processes establishing communicating service metrics monitoring analyzing results implementing changes effectively establish maintain cross functional crossdepartmental partnerships company name city state action response team supervisor 012011 012013 resolved andor addressed complex customer issues questions included taking escalated calls customersassociates managed action response team function ensuring service levels quality goals met analyzed department satisfaction results proactively developed implemented action plans improvement performed full scope talent management development activities including aspects performance management process performance behavior assessment feedback coaching career planning guidance corrective action training call observation monitoring individual team enterprise root cause trending analysis represented department 100 projects directly impacted performance queue company name city state new hire supervisor 012005 012011 responsible staffing call center 550 associates 30 new hire classes 20 associates per class within 2 quarters fiscal year maintaining 80 percent retention rate provided new hire policies procedure customer satisfaction training approximately 350 employees conducted orientation sessions arranged onthejob training new hires developed organized testing training evaluation procedures multimedia visual aids new hire materials directed development comprehensive training strategy methodology programs curriculum management opportunity employee development technical training performed administrative duties may include tracking associates attendance payroll processing inputting assessment results reviewing knowledge checks maintained database detailing employee training dates types training qualification recertification dates conferred management conducted surveys focus groups identify training needs based projected production processes changes factors evaluated instructors performance effectiveness training programs provide recommendations improvement observed monitored associates skills behaviors training worked conjunction classroom trainer formulating weekly assessment providing feedback comprehension strengths opportunities collaborated human resources defining individual employee development plans supervisors managers evaluating capabilities implementing effective solutions education ba psychology 2015 ashford university city state gpa gpa 373 human resources management certificate healthcare management certificate accomplishments implemented background check matrix vendor streamline background process onboarding skills administrative benchmarking budgets call center coaching counseling customer satisfaction customerservice client support database designing financial focus forecasting functional hiring human resources instructor leadership leadership development materials multimedia enterprise payroll processing performance management policies process improvement processes quality recruiting scheduling staffing strategy strategic planning trainer employee development employee training training programs	ADVOCATE
accountant professional summary resultsoriented organized bilingual accounting finance professional 10 years extensive diverse accounting auditing finance experience experience aspects financial reporting accruals managerial cost accounting reporting systems operational analysis human resources functions acceptance expanded responsibilities exceptional performance knowledge accounting theory principles practices regulations including fasbgaap sox compliance cpa candidate analytical problem solving decisionmaking performance productivity improvement teambuilding leadership payroll accounting tax accounting financial analysis strategic planning project inventory management staff management skills work history 012014 current company name – city state full service accounting firm services include assistance tax business affairs compile analyze financial information prepare financial statements formulation corporate tax returns private corporate clients maintaining general ledgers including posting adjusting closing journal entries analyze financial transactions ensure recorded appropriate general ledger accounts make necessary corrections journal entries needed properly reflect financial position company continued v mercado p 2 accountant 011999 current company name – city state one largest stone structural steel fabricator south suburbs services include design fabricate architectural stone array clients includes residential commercial buildings financial institutions accountant oversee financial accounting functions 15 million construction company report directly owner providing financial data analytical reports maximize profits cost savings alternatives responsibilities include assist preparation coordination monthyearend closing ensuring financial statements accurate compliance generally accepted accounting gaap requirements assist owner production monthly financials management reports executive reporting packages responsible fixed assets management includes entering new assets booking depreciation asset disposals inventory analysis audit finished goods raw materials perform financial analysis track variances profit initiatives generate profitability reports fullyear forecast report participate annual budgeting process perform cost plan track weekly monthly reports management manage full cycle ap disbursements including bank account reconciliations journal entries monthly accruals general ledger formulate weekly payroll yearend w2s ensure compliance federal state local taxes prepare tax returns sales use tax quarterly yearend corporate payroll tax returns compliance irs requirements oversee employee benefits including health dental vision insurance 401k commercial insurance play key role annual audits preparation audit schedules documentation external insurance auditor participated various projects improve process efficiency overall timeliness accuracy financial information participated evaluation development cost saving revenue generating opportunities recognized potential problems implemented innovative solutions trading assistant 011996 011999 company name – city state joint venture created 2003 former nissho iwai american corporation metal one america supply chain management focused steel steelrelated products services include global material sourcing logistics coordination trade finance program management prepared reports analyzed audited internal billing coordinating deliveries accuracy great attention detail maintained high level customer satisfaction business communications international subsidiaries mexico japan preparation documentation import export shipments executed accounts receivable reporting enhancements reconciliation procedures improved customer service satisfaction annually streamlined inventory system operations performing thorough inventory tracking designed implemented cost controls improve profitability negotiated contracts including delivery point terms price export import duty education master business administration accounting 1 2013 lewis university city state gpa cum laude accounting cum laude bachelor arts robert morris university city state gpa accounting magna cum laude accounting magna cum laude hr block tax courses wiley cpa excel review affiliations acfe association certified forensic examiners skills accounting accountant accounts receivable accruals ad ap attention detail benefits billing budgeting business communications closing contracts cpa clients customer satisfaction customer service delivery documentation essbase finance financials financial financial accounting financial analysis financial statements fixed assets general ledger hyperion insurance inventory logistics materials access excel powerpoint microsoft word enterprise oracle payroll profit program management quickbooks reporting sales sap fluent spanish supply chain management tax taxes turbo tax view vision yearend	ACCOUNTANT
aviation engineer profile innovative electrical engineer specialized operations managementteamoriented electrical engineer four years experience designing developing testing electronic productsskilled electrical engineer 2 years experience refining workflow processes improving organizational efficiencyexperienced cad drafter solid knowledge practical application engineering science technology proven ability manage multiple projects meet critical deadlinesdedicated job title excellent technical analytical communication skills demonstrated number years experience skills training program implementation project management scheduling tools scheduling tools process piping semiconductor machine design structural redline revisions electrical drafting accomplishments testing evaluation analysis tested equipment ensure compliance analyzed data provided recommendations resulted adoption new costsaving equipment research development managed voice communications rd department resulting three new products market generation excess 2m revenues innovative design developed automated visual inspection system accepting rejecting glass flares based physical dimensions geometry speeding product sorting process 100 drafting prepared sheet metal fabrication drawings modifications commercial specification drawings compliance companys drafting standards organizational design prepared plans layouts equipment system arrangements space allocation project coordination provided drafting project setup support communications staff creating initial final drawings two light rail engineering projects professional experience company name city aviation engineer 012015 current established helped production line auxiliary power unit overhaul facility focused following apu units gtcp85180lc gtc855670a7172 t62t401 mainly used c130 hercules helicopters involved repair scheme design test cell operational performance drawings manual interpretation tooling equipment improvement troubleshooting engine problems house field worked instruction writing reports well building document revisions example quality deficiency reports purchase orders quality reports repair orders engineering reports capital expenditures manual revisions developed optimized tooling manufacturing ground support equipment reviews open issues improvements worked pt6a t56 501 engines mainly accessory testing test cell operations designed tooling equipment electrical circuitry hydraulic systems using catia v5 designed built testing bench apu using data acquisition system measurement devices digital readouts pressure gauges level sensors provided technical support accessory shop department engineering department machine shop test cell management operations department performed receiving detailed inspection incoming parts accessories engines overhaul facility contact john mcintosh vicepresident engineering mobile 1 7526269604 company name city intern 012013 provided technical support part design using catia computeraided three dimensional interactive applications aircraft implementation participated improvements engineering software designed several components fuel controls starters coordinators fuel nozzles different turboprop engines developed linearization software help pretest process 501 coordinators contact leonardo marcano mobile 1 7862569004 company name city aerospace engineer 012014 012015 member aiaa front line team developed novel cooling design system turbine blades throughout process computational fluid dynamic software starccm cad highly implemented simulate different geometries inside wind tunnel pressures temperatures velocities among important physical quantities analyzed 40 different geometries project contributed optimization process turbine blades aided achieve higher temperature levels efficiency secret todays industry turbine engines able produce extremely high inlet temperatures implement cooling impingement allow cool system without harming performance engine also allows engine achieve higher efficiency levels upon experiment research paper written patented education training bachelors science aerospace engineering 2015 embryriddle aeronautical university city usa aerospace engineering applied mathematics 2014 embryriddle aeronautical university city usa applied mathematics high school degree 2010 unidad educativa san nicola city venezuela languages english fluent spanish native french beginner interests us history latin american history universal history baseball soccer basketball table tennis tennis travel politics knowledge transfer speech economy additional information interests us history latin american history universal history baseball soccer basketball table tennis tennis travel politics knowledge transfer speech economy skills c cad capital expenditures catia crm data acquisition english experiment french inspection instruction interpretation maple matlab nastran novel optimization quality receiving research scheme spanish technical support troubleshooting written	AVIATION
radiological control technician professional summary dynamic college student 3 years nuclear experience working qualified radiological control technician working radiological control department variety areas including limited facility decommissioning aircraft carrier refueling cvn72 highly enthusiastic self motivating resourceful professional summary skills 40 hour current osha 29 cfr 1910120 hazardous waste quick learner adept multitasker category 3 mixed waste worker training life harness qualified us navy article 108 radiological control technician qualification self disciplined team player respirator qualified microsoft word excel powerpoint self disciplined team player self disciplined team player experience company name city state radiological control technician 012016 current provide radiological controls oversight deconstruction remediation activities perform daily monitoring radiological work radiological surveying environment sampling evaluation aiding preparation documents support transfer materials equipment disposal release provide radiological oversight leadership crew personnel ensure highest radiological standards kept doe l clearence company name city state radiological control technician 042012 102015 provided work coverage oversight maintenance operational routine work involved radioactive material provided monitoring radiation contamination airborne radioactivity work place position responsibilities included performing required radiological surveys free release material per article 701 navsea 3890288 performed surveys contamination radiation control airborne radioactivity control surveys categorize waste shipment ensured alara principles followed work respond radiological emergencies required survey waste material excess materials vehicles areas materials maintained proficiency qualifications completion work selfstudy training activities obtained confidential clearance company name city state aviation ordnancemen professionally thoroughly trained areas explosive ordnance handling blasters maintained troubleshooting repair weapons elevators onboard specialized servicing inspecting handling types weapons ammunition carried navy aircraft duties performed included inflight functions operating tactical weapons communication equipment performing inflight maintenance aircraft electrical mechanical gear expert tactical technical guidance obtained secret clearance education nuclear engineering technology 2016 thomas edison city state usa recipient thomas edison state university military scholarship coursework engineering continuing education nuclear energy engineering technology nuclear energy engineering technology nuclear energy engineering technology 2017 thomas edison state city state usa languages bilingual fluent spanish english certifications 108 qualified radiological control technician certification doe core card aviation ordnancemen certification	AVIATION
proposal coordinator experience proposal coordinator 032013 072014 company name city state prepare coordinate manage revise maintenance modification proposals regional sales managers domestic international network bombardier aircraft services facilities coordinate scheduling bombardier aircraft services facility planning special programs montreal solicit requests quote paint interior repairs modifications internal bas departments external vendors regional sales manager 102007 032013 company name city state manage assist maintain bombardier widebody narrowbody aircraft operators texas surrounding states operator management includes maintenance scheduling maintenance proposals presentation negotiations proposals schedule terms conditions assist operators aog scheduled unscheduled maintenance events invoicing parts warranty issues airframe avionic modifications interiors paint adservice bulletin compliance maintain build operator relationships amazing customer experience program facetoface visits exceptional customer service support 2012 top regional sales manager sales customer satisfaction proposal satisfaction categories senior mro sales manager 102005 062007 company name city state perform sales marketing aircraft heavy maintenance modifications structural composite component repair line maintenance cargo charter commercial regional aviation industries domestic international markets prepared proposed negotiated aircraft heavy maintenance structural composite component repair line maintenance proposals contracts senior apu product line representative 102005 052006 company name city state perform daytoday operations management apu product line chromalloy power services facility accountable profit loss provided onsite aftermarket sales marketing engine overhaul management performed purchasing functions including customer vendor rfqs customer vendor pricing negotiations vendor search selection purchase order execution duties include faaeasa conformance quality functions customer satisfaction ontime delivery repair order warranty administration contract management administration president general manager 041999 102005 company name city state manage accounting corporate financial faaeasa conformance shop management functions faaeasa approved engine engine component repair overhaul modification shop serviced airline cargo charter corporate general aviation industries us international markets managed 14 direct office shop personnel accountable profit loss budget adherence schedule adherence customer satisfaction diversified company multifaceted aviation services provider regional sales manager 051997 041999 company name city state perform aftermarket aircraft parts avionics engine component sales marketing customer service support new customer development cargo charter commercial corporate regional aviation industries prepared proposed negotiated aircraft engine component rfq requirements coordinated proposal efforts estimating engineering planning production control contracts primary account responsibilities northwest airlines sun country airlines champion air mesaba airlines midwest airlines skyway airlines manager 071994 011997 company name city state perform aircraft heavy maintenance sales marketing customer relations new customer development forecasting account management cargo charter commercial corporate regional aviation industries prepared proposed negotiated aircraft maintenance aging aircraft maintenance avionics upgrades paint proposals coordinated proposal efforts estimating engineering production control contracts primary account responsibilities polar air cargo evergreen airlines sun country airlines united airlines hawaiian airlines mahalo air champion air sales engineer 061989 081993 company name city state perform oem linear rotary electromechanical actuation systems sales marketing account management customer service support program management aerospace aviation dod industries prepared proposed negotiated sales contract requirements coordinated proposal efforts estimating engineering production control managed new existing programs r production primary account responsibilities allied signal aerospace allied signal engine aerospace beechcraft boeing helicopter cessna ge aerospace ge engine grumman corporation gulfstream aerospace corporation honeywell lockheedmartin magnavox corporation mcdonnell douglas helicopter corporation raytheon scientific atlanta sikorsky corporation sundstrand corporation woodward governor expanded sales southwest region 0 23 million automobile mechanic 101985 081988 company name city state performed minor major automobile maintenance services 100 500 series mercedes benz automobiles aircraft maintenance supervisor 101984 101985 company name city state managed general aviation aircraft maintenance management purchasing functions faa approved fixed based operation 110 aircraft based airport accountable profit loss managed 4 direct employees managed performed 25 hour 50 hour 100 hour annual maintenance inspections engine repair general maintenance performed purchasing functions including customer vendor rfqs customer vendor pricing negotiations vendor search selection purchase order execution aircraft serviced include aero commander beechcraft cessna grumman piper pitts customer rental aircraft education bachelor science lewis university airframe powerplant license aviation maintenance management skills account management accounting ad automobiles budget contract management administration contracts customer relations customer satisfaction customer service delivery estimating financial forecasting invoicing lockheedmartin marketing mechanical office negotiations network operations management paint personnel pricing profit program management proposals proposal purchasing quality repairs sales sales manager scheduling scientific sun upgrades	AUTOMOBILE
consultant summary professional dedicated hard worker 10 years customer service experience selfmotivated inside sales representative excellent verbal written communication skills strong computer crm experience customer service professional dedicated effective team management customer satisfaction management professional effective building highly motivated teams well leading cross functional teams fastpaced environment enthusiastic resourceful high school graduate academic professional background ability establish priorities meet challenges headon strong project management skills organized independent worker strong timemanagement skills excellent juggling multiple tasks working pressure skill highlights adobe proficient windows xp proficiency windows 7 expertise proficient ms office crm expertise dealersocket proficiency l inventory control procedures employee scheduling cash handling accuracy strong communication skills superb sales professional excellent multitasker time management professional experience consultant june 2015 september 2015 company name city state help customers select products best fit needs complete customer orders professionally time advise customers services product month inform customer knowledge survey pack plus services pack ship customer packages sales february 2015 june 2015 company name city state maintained accuracy calculation discounts interest commissions assist customers finding vehicle fits needs wants inform customer features vehicles different trim levels contacted customer per internet request make appointments bring advise customer warranty service information manager february 2012 january 2015 company name city state composed effective accounting reports summarizing accounts payable data balanced monthly general ledger accounts accurately record cost month end accruals created daily weekly cash reports accounting management supervised invoice processing purchase orders expense reports credit memos payment transactions supervised employees following company polices hired terminated employees sales march 2011 september 2011 company name city state identified qualified customer needs developed sales strategies negotiated closed profitable sales 85 success rate consistently hit exceeded sales goals 20 assisted customers purchasing vehicle fit needs affordable rates customer service rep april 2010 february 2011 company name city state effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally defused volatile customer situations calmly courteously managed customer calls effectively efficiently complex fastpaced challenging call center environment identified chronic customer issues creating maintaining customer complaint log resolved service pricing technical problems customers asking clear specific questions customer service rep march 2008 may 2009 company name city state effectively managed highvolume inbound outbound customer calls addressed resolved customer product complaints empathetically professionally gathered verified required customer information tracking purposes defused customer situations calmly courteously identified chronic customer issues creating maintaining customer complaint log price team specialist april 2007 march 2008 company name city state resolved customer complaints professional manner prioritizing customer satisfaction priced merchandise stocked shelves took inventory suppliescashier handled customer relations issues gracious manner accordance company policies determined customer needs asking relevant questions listening actively responses swing manager august 2005 april 2007 company name city state interviewed job candidates made staffing decisions verified cash drawers made bank deposits assigned employees specific duties best meet needs store reordered inventory dropped predetermined levels instructed staff appropriately handling difficult complicated sales hired trained evaluated personnel sales marketing examined merchandise verify correctly priced displayed planned budgets authorized payments merchandise returns reported distract manager regarding store staff issues education high school diploma general education 2005 pine ridge high school city state usa references available upon request	CONSULTANT
safety manager summary safety manager 16 years construction management experience responsible safety compliance project subcontractors brings extensive experience various types construction projects currently serving safety manager power delivery project southeast texas also served environmental compliance manager usaid funded project overseas proven leadership abilities serving multiple overseas tours u marine corps highlights ms office proficient organized detailoriented superb management skills site safety coordinator safe job site setup chst certification osha 30 hour osha 40 hazwoper first aidcpraed trainer nccer certification accomplishments 400000 safe man hours several projects awarded safety recognition usace jacksonville fl district awarded navy achievement medal afghanistan awarded army commendation medal iraq experience safety manager september 2015 company name city state responsible overall safety compliance local state federal regulations project include subcontractors project includes one new build power substation upgrades 4 substations construction 13 miles transmission lines construction manager october 2013 august 2015 company name city state omaha lead project soil sampling preparation community relations site sketches smalley piper project oversight water treatment plant construction temporary several small sampling events construction projects environmental compliance manager september 2012 october 2013 company name city state responsibilities included oversight projects environmental impact local communities include following develop implement environmental management mitigation plan emmp four 4 project sites develop submit reports usaid pertaining implementation emmp actual potential environmental hazards pertaining construction process develop implement training plan expatriates local staff oversee construction 450m3 containment cell disposal pcb impacted soils construction manager march 2007 september 2012 company name city state responsibilities included oversight project subcontractors 4 longterm remediation projects include following perform duties site safety officer daily safetytailgate meetings inspections etc provide daily quality control reports internal external clients collection perimeter air monitoring samples various contaminant analysis well daily collection particulate data utilizing various sampling apparatus maintain daily site logbook paperwork associated materials equipment include manifesting trucks track maintain contractor data epa records utilize construction completion report provide technical assistance contractor pertains remedial design assist community relations issues arise involving site oversight construction activities including demolition excavation restoration gunnery sergeante7 february 1989 march 2010 company name city state gunnery sergeant e7 retired supervised subordinate marines acting avionics division chief 62 personnel work center supervisor 37 personnel shift supervisor 12 personnel awarded navy achievement medal management combat flown flag program afghanistan processed 3500 requests flags produced 15000 profit program 6 month deployment pay junior marines tickets marine corps birthday ball 2005 awarded army commendation medal outstanding leadership production intelligence section third army kuwait 20062007 completed non resident courses leadership training u marine corps sergeant staff sergeant also completed resident course staff sergeant served following combat operations operations desert shielddesert storm operation southern watch operation enduring freedom bagram afghanistan operation iraqi freedom camp arifjan kuwait baghdad iraq education bs occupational safety health 2016 columbia southern university city state usa expected graduation june 2016 skills community relations construction management environmental management leadership safety management supervisor	CONSTRUCTION
jobs coordinator estimator professional summary job title management experience exceptional people skills versed skill set 1 skill set 2 desires challenging role job title core qualifications excellent interpersonal coaching skills motivated recruiting selection techniques conscientious proficient communicator hiring recommendations experience jobs coordinator estimator august 2012 october 2014 company name city state worked directly payless managers assigned areas store operations pnl shrink store maintenance recruiting store staff members planning competitive analysis performed competitive analysis make recommendations future payless company growth assisted 130 payless shoesource store openings relocations create 3 districts carolinas selected payless shoesource regional vp utilize recruiting skills store development canadian international expansion teampromoted store manager months assistant manager position supervised team base office store staff development devised successful recruiting plan new payless training supervisors store managers awarded top sales manager year awarded best people development drafted action plans led meetings department executives review project status proposed changes collaborated crossfunctional teams draft project schedules plans defined project deliverables monitored status tasks monitored team progress enforced deadlines district manager trainee july 2012 july 2012 company name city state successfully managed activities team members multiple locations area manager october 2011 march 2012 company name city state successfully managed activities store team members multiple locations recruited managed mentored average 4 new customer service representatives per year developed implemented monitored programs maximize customer satisfaction developed managed annual operating budgets 4 stores locations durham nc area manager training supervisor march 1992 august 2010 company name city state worked closely district manager formulate build store brand contributed merchandising ideas team sale meetings addressed corrected sales staff communication issues tactful effective manner analyzed marketing information translated strategic plans trained staff deliver outstanding customer service completed weekly schedules according payroll policies trained new managers store procedures policies fulfilled customer shipping needs using ups usps methods determined staff promotions demotions terminated employees necessary directed supervised employees engaged sales inventorytaking reconciling cash receipts reorganized sales floors stores meet company demands opened 130 new store location assisted recruiting training new staff conducted reference background checks job applicants developed creative recruiting strategies met anticipated staffing needs communicated duties compensation benefits working conditions potential candidates managed phases recruitment including defining hiring management needs posting available positions developed reports employee headcount monthly hr reports quarterly training reports created new employee selfevaluation forms focused employee performance competencies engagement development assisted management presentations business reviews communications meetings researched recommended new sources candidate recruiting recruited various positions across multiple sites carolinas va canada employed multiple feedback mechanisms analysis continuously improve recruiting process thoroughly explained employee handbook new employee orientations maintained accurate candidate tracking system supplied tools resources education company managers enhance skills organized monthly quarterly reviews associates conducted required conduct 2nd interviews assigned area determine employment new hires store locations based managers feedback 1st interviews various new hires store staffing needs office adminitrator april 2015 july 2015 company name city state planned executed projecteffectively controlled release proprietary confidential information general client listsprepared correspondence accounting financial documents analysis conducted analysis address issue led positive outcomeprepared correspondence accounting financial documents analysis education associate arts business administration 1982 mount olive college city state business administration professional affiliations member small business association 2008 present skills assistant manager benefits budgets cash receipts coaching interpersonal competitive analysis customer satisfaction customer service forms functional hiring hr inventory marketing meetings merchandising office communicator payroll policies presentations progress reconciling recruiting recruitment sales sales manager shipping staffing store manager strategic plans supervisor	APPAREL
general liability claim representative summary claims representative highly motivated success driven several years experience insurance industry skills claims file management processes litigation resolution strong interpersonal communication skills selfdirected team player critical thinker experience 012008 022013 general liability claim representative company name city state recognized continued outstanding customer service nominated insynch award successfully determine coverage communicate insured based application policy information facts allegations case aggressively investigate evaluate reserve negotiate assigned claims accordance best practices organize workflow maintain efficiency productivity recognized successfully indentifying resources activities required properly investigate claims involving subrogation risk control fraud effectively manage litigated claims maintain accounts business partners ensure sustain quality results 072005 012008 auto claims unit manager company name city state monitor performance team eight automobile claim representatives using tools techniques available implement plans improve performance timely effectively communicate expectations hold unit meetings organize workflow maintain efficiency productivity coach develop technically professionally order improve business results maintain positive morale office proactively understand plan communicate objectives philosophy company unit goals expectations changes workflows ability analyze team results independently create implement appropriate action plans order achieve needed results 012004 072005 automobile liability claims representative company name city state determine coverage supervise investigation automobile accidents telephone site determine liability direct auto claims representatives pay property damage claims liability determined adverse managed uninsuredunderinsured motorist propertyinjury claims manage reported claims special investigations completed reports outcome investigations awarded home work privileges due superior time management skills supervise litigated claims support company legal counsel 072000 012004 senior general liability claims representative company name city state directly responsible investigating general liability claims slip falls municipality claims involving wrongful death allegations required work closely clients complete investigation claims determine liability evaluate settlements required understand services offered assist outside sales presentations conjunction risk management general counsel supervised litigated claims managed multimillion dollar settlements conjunction risk management partners defense counsel education training bs journalism southern illinois university city state journalism skills coverage analysis customer service presentations litigation management claim investigations time management	AUTOMOBILE
information technology specialist career overview permanent certifications itnw 1458 comptia network itmt 1350 ms 70270 managing maintaining ms windows 2003 environment itmt 1355 server 2003 network infrastructure itmt 1400 ms 70270 implementing supporting ms windows xp professional job related microsoft certified professional mcitp apr 2012 training comptia security certified professional mar 2010 microsoft certified professional mcp oct 2008 comptia network certified professional may 2008 comptia certified professional apr 2008 language language spoken written read skills spanish advanced advanced advanced references name employer title phone email william 407th afsb supervisor 2542877798 williamcook2conusarmymil cook mr john first army chief 2545535006 ciesiolka division west information systems 8 9 922015 758 usajobs resumes name employer title phone email division leonard defense manager 7143854605 flemons contract management leonardflemonsdcmamil work experience company name may 2012 current information technology specialist city state indicates professional reference october 2009 may 2012 salary 6515000 usd per year hours per week 40 g6 specialist custspt federal job served systems administrator first army division west command staff administered 800 nipr workstations 300 sipr workstations 100 arnet workstations includes hardware software local area network lanand wide area network wan infrastructures monitored system resources installation integration systems fixes workarounds updates enhancements including performance capacity availability serviceability recoverability maintained systems configuration well resolving equipmentsoftware interfaces interoperability problems performed customer service help deskit support operations technical assistance first army division west command staff diagnosed resolved problems response customer trouble tickets recieved responded provides resolutions variety help desk callstickets thorough understanding ability manipulate features microsoft shared point xml html sql c vb0810 visio adobe cs5 dreamweaver microsoft management console registry settings ensured availability telephones emails local area network lan exceled troubleshooting software hardware issues microcomputers peripheral devices includes scanners digital senders printers video telecommunications equipment maintained ms active directory user accounts microsoft exchange outlook accounts participated planning execution unit systems testing installing applications images remotely providing technical support execution problems troubleshooting applications packages modifying applications necessary reconfigured file structures used knowledge windows xp vista win 7 operating systems include microsoft management console mmc ensuring systems configured according policy frequently trained imos desktop management functions enhance 4 9 922015 758 usajobs resumes knowledge army nec policies thus affording ability accomplish duties effectively executed variety database utility functions updated user manuals authentication procedures systems administrator functions related security features accomplishing assignments ensures rigorous application information securityinformation assurance policies principles practices developed ia reporting requirements submission higherlevel management required maintained continuing awareness technical changes areas equipment technology software development managed units active directory share server 600 gb share space served active directory ad manager system administrator multiple servers complex networked environment maintained microsoft exchange primary backup servers provide email full backup disaster recovery capabilities supervisor mr john ciesiolka 2545535006 okay contact supervisor yes 407th afsb vista international operations january 2009 september 2009 network system administrator ii city state 6500000 usd per year hours per week 40 served part units s6 brigade level office duties network computer systems administrator directly responsible design install support organizations computer systems well localarea networks lan widearea networks wan network segments internet intranet systems supported logistics systems client notebooks workstations scanners digital senders fax machines copiers printers developed system usage policies server administration procedures 5 9 922015 758 usajobs resumes created tested deployed group policy objects gpo within ad responded system failures determining cause taking corrective action address issue maintained systems tables directories security files indices developed modifies databases performed database queries file transfers using sql installed new software releases system upgrades evaluates installs patches resolves software related problems established maintain user group accounts permissions develops tests system disaster recovery plans troubleshot wide variety user difficulties desktop computer hardware software peripherals network telecommunication lines coordinated installation nec establish domain mail accounts participated design development modification logistics automated systems daily duties also include responsible maintaining network efficiency monitors adjusts performance existing networks continually survey current computer site determine future network needs performs customer service help deskit support operations technical assistance 800 users required plans coordinates implements organizations information security addition conducted customer support studies recommended necessary action pertinent aspects customer support maintained systems configuration well resolving equipmentsoftware interfaces interoperability problems help deskit support duties participated planning execution unit systems testing installing applications images remotely providing technical support execution problems troubleshooting applications packages used knowledge skills abilities quickly effectively troubleshoot access permissions computers managed video teleconference vtc suite unclassified classified 6 9 922015 758 usajobs resumes access managed units sharepoint site control access developed established policies accounts trained users supervisor william cook 2542876841 okay contact supervisor yes company name october 2005 august 2008 first sergeant city state salary 5500000 usd per year hours per week 70 5 years top management experience led multifunctional unit 120 team members billions dollars worth equipment combat operation enduring freedom afghanistan operation iraqi freedom iraq company senior noncommissioned officer served administrative liaison services top management outside agencies coordinated operational administrative duties required companys mission supervised operations performance battalion level information systemscommunication shop s6 senior advisor company commander resource manager headquarters company directly responsible managing implementing companys administrative standards policies training supervisor paul mercator 2542880527 okay contact supervisor yes education training texas university central texas 082011 masters degree city state united states gpa gpa 380 gpa 380 credits earned 36 semester hours masters sciences information systems information systems central texas college 122008 united states technical occupational certificate city state gpa gpa 40 gpa 40 credits earned 18 quarter hours 922015 microsoft system administrator relevant coursework licenses certifications itnw 2435 comptia harware software itnw 1458 comptia network 7 9 usajobs resumes itmt 1350 ms 70270 managing maintaining ms windows 2003 environment itmt 1355 server 2003 network infrastructure itmt 1400 ms 70270 implementing supporting ms windows xp professional saint leo university 102007 bachelors degree city state united states gpa gpa 325 gpa 40 gpa 325 gpa 40 bachelor science computer information systems computer information systems successfully completed following computer courses saint leo university com130 pc applications com207 programming cc com208 programming visual basic com230 spreadsheet applications com312 computer architecture com315 decision support systems com320 systems analysis com410 database concepts programming com415 network theory design com498 information resource management com499 computer information systems exam successfully completed following computer courses central texas college itnw 2435 comptia harware software interests may 2005 superior leadership skills deployment afghanistan support operation enduring freedom 9 9 922015 758 additional information additional awarded achievement medal outstanding civilian service information assigned first division west awarded legion merit award jun 1986 aug 2008 22 years dedication loyalty selfless service nation people united states america awarded bronze star medal 1 sep 2006 15 dec 2007 outstanding leadership recent 15 month deployment iraq support operation iraqi freedom awarded bronze star medal 1 apr 2004 1 may 2005 superior leadership skills deployment afghanistan support operation enduring freedom 9 9 922015 758 skills certified active directory administrative administrative duties adobe dreamweaver ad army agency automation backup basic c c c com hardware configuration computer hardware hardware configuration management consulting contract management contract management copying client customer service customer support databases database decision support disaster recovery email equipment installation xml fax machines features functional help desk html information security information systems information systems information technology information technology computer support support local area network local area networks local area network lan notebooks leadership logistics managing mercator microcomputers access microsoft certified professional mcp microsoft certified exchange microsoft exchange mail office outlook sharepoint share point ms windows win 7 windows 2000 windows xp ms windows xp monitors nec network administrator network networks novell oct operating systems oracle organizational peripherals personnel copiers policies pr printers processes programming project management read repairs reporting safety scanners servers software development software troubleshooting spanish spreadsheet sql strategic supervisor system administrator systems administration systems analysis systems development tables technical support technical assistance user manuals telecommunications telecommunication telephones phone troubleshoot troubleshooting unique upgrades video visio vista visual basic wide area network wan wan workflow written	INFORMATION-TECHNOLOGY
senior aerospace quality engineer profile six sigma black belt total quality management spc qfd mistakeproofing root cause corrective action value stream mapping gage capability pfmea apqp dfmea pokayoke cpk dmadv qfd sipoc copis capa resultsdriven mechanical engineer solid product engineering qa experience teamoriented senior quality engineer five years experience developing testing commercial military turbines skills training program implementation mathworks matlab quality control energy management systems engineering software strong presentation skills process improvement operations research reliability testing geometric dimensioning lean manufacturing physics material properties leadership team player failure analysis product engineering accomplishments product improvement liaised mrb modify improve overall product performance eliminated machine defects recommendation machine adjustments statistical analysis performed data collection statistical analysis resulted sound recommendations adopted department project management supervised project production efforts ensure projects completed company standards time within budget constraints document control served document control specialist design micro precision apertures sheet metal enclosures membrane switches cabling following proper standards professional experience senior aerospace quality engineer february 2009 september 2014 company name city state handled authorization internal blueprint utc revision changes supervised nondestructive testing etl lab performed as9102 first article inspections prepare applicable documents submittal per 9100 standards directed kaizen lean manufacturing meetings weekly front audience thirty engineers identify negative quality trends initiate appropriate correctivepreventative actions lead project engineer jsf f35 ramjet development stages engineering changes required prior approval review authorize sign process routers making sure quality clauses customer specifications documented acknowledged maintained aerospace quality management systems internal external collaborated engineers project managers regarding design parameters client projects initiated statistical analysis project resulted sound recommendations adopted entire department value stream mapping auditing experience outside agencies internal trained junior level quality engineers properly organize fair packages also taught helpful six sigma methods handled regulatory complaints agencies united states dod faa took appropriate corrective action progressive knowledge codes federal regulations pertained ge aviation materials program manager january 2005 november 2009 company name city state focal point supplier quality assurance materials control lab engineering source approval personnel ensure facility compliant procedures audit requirements maintain constant liaison communicate effectively clients prepared accurate specifications purchase materials equipment purchasing department lead programs supply chain activities advise scm director material strategies plans reporting unit reliability repair costs technical changes investigations repair shop capacity performance metrics developed lead supply chain proposal activities including task descriptions bases estimates rfp solicitation cost pricing develop eac estimate completion material forecasts coordinating collaborative inputs various elements supply chain finance participate daily management prepare reports corrective actions key performance indicators kpi advance monthly review exert influence effect overall objectives longrange goals programs influencing member ipt integrated product team team strict adherence followed using customer aerospace standards write reproduction procedures anomalies encountered generate comprehensive reports demonstrate experience manufacturing continuous improvement tools exert influence effect overall objectives longrange goals program program ipt team working knowledge training supply chain management contract law fardfar relates government contract directed customer installations maintaining cost efficiencies based space power allocation resolved part assembly discrepancies mathematics physics tutor january 2002 may 2005 company name city state educate students solve mathematical equations using formulas proofs addition using technology including ti series calculators matlab minitab tutor mathematical topics including calculus 1 2 3 differential equations partial derivatives statistics stochastic advanced calculus discrete mathematics linear algebra number theory finite element analysis lie superalgebra fluid mechanics applied physics solid state physics real analysis additionally worked engineering students prepare fe examand actuarial students prepare first four professional exams appointment related coursework phd theoretical physics 2010 massachusetts institute technology city state usa gpa hy loh award scholarship national defense science engineering graduate ndseg fellowship scholarship approved dissertation measurement z boson transverse momentum distribution tevatron national defense science engineering graduate ndseg fellowship scholarship approved dissertation measurement z boson transverse momentum distribution tevatron deans list summa cum laude mba econometrics 2007 mit sloan school management city state usa gpa deans list gpa 4040 coursework identifying areas positive negative private sector aerospace fluctuations emphasis longrange military spending funds allocated gpa 400400 ms applied physics 2005 massachusetts institute technology city state usa gpa summa cum laude deans list gpa 397400 pi kappa chapter meche honors society dissertation studies ultrafast structural dynamics metals summa cum laude deans list gpa 397400 pi kappa chapter meche honors society advanced coursework physical applications aviation dissertation studies ultrafast structural dynamics metals bachelor science mechanical engineering 2002 massachusetts institute technology city state usa gpa summa cum laude deans list pi kappa chapter meche honors society gpa 394400 summa cum laude deans list pi kappa chapter meche honors society gpa 394400 advanced coursework mathematics lean six sigma black belt 2008 lean six sigma green belt 2007 villanova pa 19085 villanova university city state black belt six sigma 2008 villanova university city state usa six sigma quality spc qfd mistakeproofing root cause corrective action value stream mapping gage capability pfmea apqp dfmea pokayoke cpk dmadv qfd sipoc copis capa phd theoretical physics 2010 massachusetts institute technology city state usa gpa deans list gpa 39140 graduate student council massachusetts institute technology physics department representative sigma pi sigma national honor society mechanical engineering concentration aerospace modeling design undergraduate analysis particle kinetics heat transfer variability fluidized bed processing undergraduate analysis 3d contact mechanics problems finite element boundary element methods undergraduate advanced composite materials research air ground vehicles undergraduate metacontrol combustion performance datamining approach undergraduate hydrodynamic instability high energy density post graduate topology birational manifolds applications degeneration post graduate blastwavedriven multidimensional rayleightaylor instability experiments post graduate effective field theory grand unified model post graduate transitory control separated shear layer using impulsive jet actuation post graduate affiliations american mathematical society member connecticut western massachusetts chapter mensa member knights columbus 3rd degree knight american physical society member american society quality certified quality improvement associate connecticut academy science engineering member american institute aeronautics astronautics member board directors harc inc american society mechanical engineers personal information eulermascheroni constant transcendental number number possibly complex number algebraicthat root nonconstant polynomial equation rational coefficients originally created leonhard euler paper titled de progressionibus harmonicis observationes 1735 represented greek letter gamma euler valued 5772 mathematicians 278 years able prove eulermascheroni constant transcendental developed infinite sum series also making use taylor polynomial proving eulermascheroni constant transcendental number fields medal candidate nobel laureate candidate work physics association american publishers copyright 2012 skills 3d approach auditing calculators continuous improvement datamining derivatives engineer etl finance government iso iso 9001 law director materials mathematics matlab meetings minitab modeling personnel physics pricing proofing proposal quality quality assurance reporting research rfp routers six sigma spc statistics supply chain supply chain management additional information publications eulermascheroni constant transcendental number number possibly complex number algebraicthat root nonconstant polynomial equation rational coefficients originally created leonhard euler paper titled de progressionibus harmonicis observationes 1735 represented greek letter gamma euler valued 5772 mathematicians 278 years able prove eulermascheroni constant transcendental developed infinite sum series also making use taylor polynomial proving eulermascheroni constant transcendental number fields medal candidate nobel laureate candidate work physics association american publishers copyright 2012	AVIATION
facilities construction manager summary highly motivated professional responsible managing overall construction projects building maintenance extensive commercial construction experience initial concept design throughout construction responsible handling organizational functions building sustainability environmental considerations outstanding interpersonal skills communication negotiation extensive experience interacting levels construction professionals direct correspondence military officers upper government management architectural engineering firms throughout nebraska general contractors subcontractors size projects multimillion dollar facilities roof repairs provide strategic planning implementation construction responsive challenges dealing emergency situations problems arise construction site admired ability make task opportunity showcase team involved analytical thinker attention detail high expectations utmost importance provide quality product customer experience facilities construction manager january 2005 current company name city state solely responsible capital construction project management 35 million including new military headquarters building lincoln ne manage architects engineers general contractors subcontractors responsible following army regulations guidelines building design ultimately responsible inspections buildings supporting state federal military operations solely responsible coordination design construction maintenance nebraska national guards 2500 square foot data center designed tiaeia standards integrated climate controls triple redundant hvac dual 200kw ups systems 750kva emergency power generator chemical fire suppression responsible overseeing equipment infrastructure instrumental implementation statewide life safety systems designed shut hvac systems event biological attack building provide preprogrammed audible direction event form emergency fire tornados terrorist attacks primary coordinator space management furniture planning procurement installation cross coordination master planning environmental financial facility management briefings senior construction facilities officer facilitate program updates adjutant general governor state nebraska additional responsibilities include maintaining cad standards managing asbuilt drawings 350 buildings 48 locations state wide project manager estimator january 2002 january 2005 company name city state instrumental procuring company projects 10 million managed aspects commercial construction projects supervised field superintendents associated crews solely responsible obtaining necessary construction permits entire firm established detailed project schedules updated 2 week look ahead schedules input superintendents conducted weekly job site inspections progress meetings presented project status budget information owners highly skilled coordinating subcontractors suppliers owner supplied materials solely responsible processing project submittals architectural requests information charge pricing reviewing processing tracking change orders collected reviewed subcontract bids proficient reviewing architectural plans developing project estimates office manager assistant party chief january 2000 january 2002 company name city state managed survey crews prioritized job orders processed billing statements coordinated fieldwork assignments employees provided field work drafting topographical surveys boundary surveys improvement location reports elevation certificates researched analyzed various county plats provided survey documentation appropriate banking institutions insurance companies compiled construction staking commercial residential construction sites education bachelor science construction management university nebraska city state construction management preengineering studies peru state college state peru preengineering studies skills army banking billing budget cad direction documentation drafting eia financial hvac insurance managing materials meetings pricing procurement progress project management safety	CONSTRUCTION
sales associate summary goal become associated company utilize skills gain experience enhancing companys productivity reputation skills effective multitasking works well independently groups excellent computer skills organized fast learner personable customer orientated interpersonal communication experience sales associate 112018 current company name – city state analyze properly process product returns maintain organize merchandise drive sales organize shelves maintain store visual appeal engage customers promote specific merchandise maintain records related sales returns inventory availability recommend merchandise customers based needs preferences sell various products demonstrating explaining unique features educating customers proper handling care answer incoming telephone calls provide information products services store hours policies promotions volunteer receptionist 092018 current company name – city state meet incoming customers professional approach provide friendly knowledgeable assistance keep reception area clean organized offer positive first impression every visitor helped set events greet customers answer general questions direct appropriate locations personnel stylist 072018 102018 company name – city state initiated friendly conversation customer determine level assistance required maintained assigned area store standards setting monitoring accurate ad signage correct merchandise placement handled price checks merchandise transfers fitting room returns keep store orderly greeted customer offered assist provide excellent customer service followed company policies rules procedures promote company goals ensure safety helped customers answering questions locating merchandise sought opportunities upsell addon additional merchandise rang sales registers bagged merchandise prevented store losses utilizing awareness attention detail integrity assembly line worker 062016 032018 company name – city state received correctly processed written verbal instructions observed safety policies procedures utilized established assembly instructions complete jobs efficient accurate manner assisted quality assurance visually inspecting items removing defective parts worked teambased environment maintain line productivity education training associate arts science wenatchee valley college city state currently attending high school diploma 2017 eastmont senior high school city state skills selfmotivated dependable reliable effective multitasking works well independently groups excellent computer skills organized fast learner creative personable internet savvy customer assistance interpersonal communication work history stylist 072018 102018 company name – city state initiated friendly conversation customer determine level assistance required maintained assigned area store standards setting monitoring accurate ad signage correct merchandise placement handled price checks merchandise transfers fitting room returns keep store orderly greeted customer offered assist provide excellent customer service followed company policies rules procedures promote company goals ensure safety helped customers answering questions locating merchandise sought opportunities upsell addon additional merchandise assisted ringing sales registers bagging merchandise prevented store losses utilizing awareness attention detail integrity assembly line worker 062016 032018 company name – city state built containers pack parts accordance detailed packing specifications received correctly processed written verbal instructions prints work orders observed safety policies procedures utilized established assembly instructions complete jobs efficient accurate manner assisted quality assurance visually inspecting items removing defect parts worked teambased environment maintain line productivity library volunteer 012017 062017 company name – city state checked checked renewed library materials located requested books shelves library database sorted shelved donated collections needed cleaned organized shelves display cases including checkout desk welcomed customers library helped locate items used time efficiently serving customers including cleaning updating librarys website actively pursued personal learning development opportunities	SALES
sous chefline cook summary qualityfocused efficient cook adept preparing plating food high energy fastpaced kitchens seeking use culinary skills prepare special variety dishes professional rewarding environment highlights focused disciplined works well pressure high volume production capability ability handleresolve problems reliable punctual committed customer service basic knife skills knowledge preparation various food items plate presentation skills sandwich preparation experience welltuned palette accomplishments played key role successful physical inventory 10 million dollars worth product accuracy difference 001 experience december 2015 august 2016 company name city state sous chefline cook persistently strive continual improvement work cooperatively team member set performed initial prep work food items soups sauces salads set performed initial prep work catered food items hors doeuvres salads entrees worked numerous positions line including stations saute fryer salad flattop correctly safely operate kitchen equipment accordance set guidelines successfully execute menu highest quality consistency standards highest volume hours helped develop variety menu items catering customers food allergies diet restrictions glutenfree vegan items executed various kitchen stations assisted meat fish saute pantry instructed cooks workers preparation cooking garnishing presentation food may 2015 december 2015 company name city state food expediterfood runnerbusser established maintained open collaborative relationships kitchen team quickly courteously resolved guest problems complaints always displayed positive friendly attitude towards customers fellow team members controlled flow finished dishes guests tables controlled clearing resetting tables utmost efficiency set numerous small large catering functions january 2014 april 2015 company name city state pickershipping selected products specific routes according pick sheets unloaded picked staged loaded products shipping received incoming shipments reviewed contents purchase order accuracy followed proper selection procedures established company transported goods racks shelves vehicles worked rapid pace meet tight deadlines conducted monthly quarterly yearly inventories warehouse stock october 2013 december 2013 company name city state stocker handled products equipment accordance safety sanitation guidelines greeted customers arranged stocked department displays gave every customer immediate undivided attention offered product recommendations appropriate monitored upc codes april 2013 october 2013 company name city state seasonal laborer interacting clients job site replacement pool liner general maintenance pool pump filter pool plumbing line system opening closing clients pools keeping managing inventory parts tools necessary every job june 2011 april 2013 company name city state kitchen crew cleaned work areas tables kitchen equipment performed dishwasher duties washed peeled cut seeded fruits vegetables cleaned spilled food broken dishes emptied trash october 2009 january 2011 company name city state mobile phone consultant described merchandise explain operation merchandise customers computed sales prices total purchases processed payments maintained knowledge current promotions policies regarding payment exchanges security practices placed special orders called stores find desired items operated cash register process cash check credit card transactions replenished floor stock processed shipments ensure product availability customers march 2009 october 2009 company name city state food beverage attendant loaded dishwashers handwashed items pots pans knives kept drink stations clean ready service performed cleaning stocking duties establishments stocked rotated products stocked supplies paper goods timely basis took orders patrons food beverages used food handling standards communicated customers regarding orders comments complaints education 2009 east pennsboro high school city state diploma certifications cpraed certified red cross skills cpr critical thinking customer service customer service skills cycle counting inventory inventory management leadership skills leadership skills microsoft office quality receiving sales shipping supervisory skills tables additional information authorized work us employer	ARTS
substitute teacher summary health administration hospital operations public service major intelligent enthusiastic young professional progressive career healthcare administration looking outstanding opportunities experience working various industries capable applying distinct skills strategies achieve professional goals motivated organized attention detail administrative support understanding healthcare policy patient scheduling billing knowledgeable hippa laws records keeping highlights highly proficient microsoft programs word excel powerpoint outlook great attention detail effective verbal listening written communication skills problem solving skills motivated passionate organized able manage complete multiple tasks duties well practiced administrative support experience working customer service 4 year team oriented developed career athlete collegiate athlete experience substitute teacher 102015 current company name city state moving fort lauderdale fl decided continue experience education broward county substitute teacher 082014 092015 company name city state school district responsible administration 51 public schools escambia county florida grades k 12 fulltime substitute teacher children ages 5 18 responsible promoting encouraging classroom environment recognized bringing dedication passion role helped enhance learning experience students practiced superior communication skills received consistent positive feedback key achievements repeatedly asked return blue angels elementary pensacola principle appreciated reliable dependable trustworthy veterinary technician receptionist 032014 082014 company name city state extensive veterinary hospital 10 veterinarians providing treatment care animals within escambia santa rosa baldwin counties gathered excellent insight exceptional customer service practices assisted doctors diagnosis communicated clearly pet owners order determine best approach animals health care needs helped receptionfront desk responsibilities including scheduling appointments billing checkin answering phone calls key achievements working wellstructured environment dealing crucial situations helped prepare handle stressful highpressure work environments calmness confidence better developed skills organization attention detail multitasking sales associate 012012 012013 company name city state clothing retail chain store united states 560 stores across country managed merchandise inventory bridged gap designer consumer first rate knowledge timely fashions built conscientious successful merchandising techniques key achievements received awards outstanding customer service benevolent attitude towards fellow associates lead store sales well customer feedback education bachelor applied science healthcare administration present pensacola state college city state healthcare administration receiving associates arts wanted pursue career health administration emphasis operation hospitals reached pivotal point inmy education fully take classes online allow time gain professional experience healthcare industry position healthcare facility help achieve goal positive influence healthcare community associates arts general education 2014 gulf coast state college city state general education personal information buddy assisting special needs kids playing athletic sports professional references available upon request skills administrative support scheduling appointments approach arts attention detail billing communication skills customer service dependable diagnosis inventory listening merchandising microsoft excel outlook powerpoint word multitasking providing treatment problem solving skills receiving reception retail sales structured teacher phone written communication skills additional information affiliations · volunteer miracle league pensacola fl buddy assisting special needs kids playing athletic sports professional references available upon request	TEACHER
multimedia sales consultant professional summary experienced marketingsales consultant looking leverage 35 years marketingsalesproduction professional consultant role baton rouge area strong analytical problemsolving abilities outstanding team management skills track record achieving exceptional results reaching goals maintaining strong relationships customer base skills persuasive negotiator highly organized analytical excellent work ethic strategic account development enthusiastic networking strong interpersonal skills detailedoriented resolutionoriented energetic driven positive outlook proficient excel strata admall power point salesforce mactive comscore google analytics work history multimedia sales consultant 092018 062019 company name – city state worked clients understand requirements provide exceptional advertising service evaluated inventory delivery needs optimizing strategies meet customer demands assessed client needs determine suggest relevant product solutions alignment client budgets schedules forged nurtured impactful relationships customers cultivate loyalty boosting customer satisfaction stayed knowledgeable latest digital platform including seo sem ott ppc innovations technological advancements various training methods multimedia sales consultant 062017 082018 company name – city state performed initial client assessment analysis begin research process delivered high level service clients maintain extend relationships future business opportunities built strengthened relationships new existing accounts drive revenue growth solved customer challenges offering relevant print digital products services effectively communicated clients using welldeveloped interpersonal skills helped improve relationships rapport monitored service sale implemented quick effective problem resolutions identified new business opportunities cold calling networking marketing prospective database leads asked appropriate openended questions discover prospects needs requirements helped local clients expand business operations targeted advertising outside sales executive 102016 062017 company name – city state prospected conducted facetoface sales calls business executives directors throughout assigned territory attended monthly sales meetings quarterly sales training negotiated prices terms sales service agreements wrote sales contracts orders obtained submitted orders processing met existing customers review current services expand sales opportunities maintained knowledge current sales promotions policies regarding payment exchanges security practices advanced advertising account executive 012008 102016 companyname – city state prepare deliver sales presentations new existing customers sell new advertising programs protect increase existing advertising prepare promotional plans sales literature media kits sales contracts using power point excel obtain study information clients products needs problems advertising history business practices offer effective sales presentations appropriate product assistance gather relevant material bid processes coordinate bidding contract approval managed portfolio 30 accounts 40000 monthly average sales increased sales volume ascension parish market 0 sales 480000 sales volume selected correct products based customer needs product specifications applicable regulations built relationships customers community promote long term business growth handled political orders louisiana providing clients estimates costs advertising products services position responsibilities viamedia comcast southeast regional area ad insertion company eatel advertising sales representative 072006 122008 company name – city state identify develop evaluate marketing strategy based knowledge establishment objectives market characteristics cost markup factors negotiate contracts vendors distributors manage product distribution establishing distribution networks developing distribution strategies check figures postings documents correct entry mathematical accuracy proper codes perform personal bookkeeping services classify record summarize numerical financial data compile keep financial records using journals ledgers computers afae automotive focused account executive identify automotive dealers market explain specific types advertising help promote products services effective way possible position responsibilities adgorilla viamedia ad insertion company eatel bailey spillway fidelity cable hhs marketing coordinator 041990 071996 company name – city state coordinated resources craft marketing plans various projects including product launches events wrote copy maintained compliance corporate legal guidelines worked advertising teams create deploy optimize marketing initiatives tv customers planned events including tradeshows vendor fairs clients partners attend built brand awareness generated leads managing internal external marketing campaigns programs proofread marketing documentation check spelling grammar syntax errors developed fresh crisp content diversify current promotional options education college degree marketingaccounting louisiana state university city state affiliations sales marketing executives international member women media american red cross br eye bank auxiliary ascension chamber commerce br food bank st george school church skills persuasive negotiator highly organized analytical excellent work ethic strategic account development enthusiastic networking strong interpersonal skills detailedoriented resolutionoriented energetic driven positive outlook proficient excel strata admall power point salesforce mactive comscore google analytics work history multimedia sales consultant 092018 062019 company name – city state worked clients understand requirements provide exceptional advertising service evaluated inventory delivery needs optimizing strategies meet customer demands assessed client needs determine suggest relevant product solutions alignment client budgets schedules forged nurtured impactful relationships customers cultivate loyalty boosting customer satisfaction stayed knowledgeable latest digital platform including seo sem ott ppc innovations technological advancements various training methods multimedia sales consultant 062017 082018 company name – city state performed initial client assessment analysis begin research process delivered high level service clients maintain extend relationships future business opportunities built strengthened relationships new existing accounts drive revenue growth solved customer challenges offering relevant print digital products services effectively communicated clients using welldeveloped interpersonal skills helped improve relationships rapport monitored service sale implemented quick effective problem resolutions identified new business opportunities cold calling networking marketing prospective database leads asked appropriate openended questions discover prospects needs requirements helped local clients expand business operations targeted advertising outside sales executive 102016 062017 company name – city state prospected conducted facetoface sales calls business executives directors throughout assigned territory attended monthly sales meetings quarterly sales training negotiated prices terms sales service agreements wrote sales contracts orders obtained submittedorders processing met existing customers review current services expand sales opportunities maintained knowledge current sales promotions policies regarding payment exchanges security practices advanced advertising account executive 012008 102016 company name – city state prepare deliver sales presentations new existing customers sell new advertising programs protect increase existing advertising prepare promotional plans sales literature media kits sales contracts using power point excel obtain study information clients products needs problems advertising history business practices offer effective sales presentations appropriate product assistance gather relevant material bid processes coordinate bidding contract approval managed portfolio 30 accounts 40000 monthly average sales increased sales volume ascension parish market 0 sales 480000 sales volume selected correct products based customer needs product specifications applicable regulations built relationships customers community promote long term business growth handled political orders louisiana providing clients estimates costs advertising products services position responsibilities viamedia comcast southeast regional area ad insertion company eatel advertising sales representative 072006 122008 company name – city state identify develop evaluate marketing strategy based knowledge establishment objectives market characteristics cost markup factors negotiate contracts vendors distributors manage product distribution establishing distribution networks developing distribution strategies check figures postings documents correct entry mathematical accuracy proper codes perform personal bookkeeping services classify record summarize numerical financial data compile keep financial records using journals ledgers computers afae automotive focused account executive identify automotive dealers market explain specific types advertising help promote products services effective way possible position responsibilities adgorilla viamedia ad insertion company eatel bailey spillway fidelity cable hhs marketing coordinator 041990 071996 company name – city state coordinated resources craft marketing plans various projects including product launches events wrote copy maintained compliance corporate legal guidelines worked advertising teams create deploy optimize marketing initiatives tv customers planned events including tradeshows vendor fairs clients partners attend built brand awareness generated leads managing internal external marketing campaigns programs proofread marketing documentation check spelling grammar syntax errors developed fresh crisp content diversify current promotional options	ADVOCATE
head business development summary experienced business development brand marketing executive proven track record success managing innovative complex marketing partnerships skilled problem solver unique background proven ability thrive fastpaced work environments superior interpersonal stakeholder management skills skills microsoft word excel powerpoint keynote sengrid facebook advertising instagram twitter facebook analytics comfortable google suite products google analytics comfortable providing recommendations basic elements design experience company name city state head business development 072016 current 500 startups company lead planning development implementation business development marketing initiatives venture backed early stage startup marketplace technology sector development aspects business including decision making strategy product market alignment customer acquisition analyze key metrics data insights marketing partnership paid marketing campaigns iterate accordingly analytically critically provide solutions recommendations create conceptualize aspects business development process including sales funnel procedures sales collateral followup process video call procedures scripts leverage previous brand agency relationships help expand scope business sports entertainment space drive business metrics athlete procurement pr fundraising unique activation opportunities etc analysis negotiation complex partnerships comfortable ideation implementation complex marketing campaigns relates brands facilitate partnership strategies organic paid marketing channels including social influencer referral email content display pr event company name city state senior manager 122014 072016 managed business development creative marketing opportunities 60 nba professional athlete clients 2nd highest grossing sports marketing agency us negotiated executed activated 100 marketing partnership agreements clients generating 15m client revenue developed ideation conceptualization public facing client brand marketing campaigns managed relationship business development client manager departments oversaw fulfillment complex social media digital pr marketing campaigns used increase athlete brand marketing generated executed nontraditional brand agreements including barter product placement unique access opportunities social media digital activations analyzed provided recommendations client brand goals relationships ensured maximization relationships measured success agency brand developed creative strategic client opportunities prospective new brand partners customized sponsorship proposals across brands based kpis alignment excel talent consistently thrived fastpaced agency environment working top athlete talent brand decision makers company name city state manager 112011 122014 worked directly chief marketing officer form brand development digital partnership activation strategies athlete clients serviced facilitated delivery contractual obligations nba clients blake griffin kevin love paul pierce public facing marketing agreements identified activated nontraditional brand opportunities new clients including barter relationships revenue share agreements product placement opportunities digital activations consulted senior level marketing executives conceptualization client digital publicfacing brand strategy activated strategies client social channels brand partner activations developed early stages conceptualization content creation players tribune derek jeter owned excel sports partner company worked personally athlete talent understand brand goal direction order maximize presence sports landscape facilitated plans marketing activations education training ba economics 2011 university arizona economics sports marketing management 2011 minor degree sports marketing management certifications hubspot content marketing certificate 2017 hubspot inbound marketing certificate 2017 skills advertising agency basic brand strategy brand development brand marketing business development content content creation client clients decision making delivery direction email fast fundraising google analytics marketing market access excel powerpoint microsoft word negotiation pr procurement proposals sales scripts strategy strategic unique video	BUSINESS-DEVELOPMENT
business advocate banker cruz navarro cruz navarro professional summary highly ambitious professional background financial services procurement management expertise market analysis forecasting client needs assessments highly ambitious professional background financial services procurement management expertise market analysis forecasting client needs assessments skills account management business development business operations cisco international business logistics oracle purchasing sales spreadsheets tax law skills budgeting finance strong verbal communication conflict resolution client assessment analysis budgeting finance strong verbal communication conflict resolution client assessment analysis proficient level microsoft office oracle crm strong verbal communication client assessment analysis conflict resolution proficient level microsoft office oracle strong verbal communication client assessment analysis conflict resolution proficient level microsoft office oracle work history 072016 current business advocate banker company name – city state target identify affluent clients analyze needs provide financial solutions based relationship bank refer appropriate business line required companys advisor small business development provide financial wellness solutions new existing clients consultation credit products state regulations business origination ownership plan develop execute office visits venues small business owners develop stronger relationships increase profitability participate weekly basis conference calls small business segment leader wells fargo work program director better understanding direction create performance efficiency report direct morning huddles team members provide feedback previous activities assist management operational activities team members schedules cash shipments random vault audits dual control assignments approvals challenging situations customers etc 072016 current personal banker safe company name – city state target identify affluent clients analyze needs provide financial solutions based relationship refer appropriate business department required partner financial advisors mortgage consultants additional team member develop client acquisition plans consultation business owners banking credit solutions throughout wells fargo tools services business owners assist wells fargo international clients providing tailored recommendations suiting needs office visits venues business owners develop stronger relationships increase bank profitability assist management operational activities team members schedules cash shipments random vault audits dual control assignments approvals challenging situations clients etc created strategies develop expand sales services existing customer resulted 24 increase annual revenue advised clients mortgage educational personal loans maintained friendly professional customer interactions 072016 current personal banker safe company name – city state target identify affluent clients analyze needs provide financial solutions based relationship refer appropriate business department required partner financial advisors mortgage consultants additional team member develop client acquisition plans consultation business owners banking credit solutions throughout wells fargo tools services business owners assist wells fargo international clients providing tailored recommendations suiting needs office visits venues business owners develop stronger relationships increase bank profitability assist management operational activities team members schedules cash shipments random vault audits dual control assignments approvals challenging situations clients etc created strategies develop expand sales services existing customer resulted 24 increase annual revenue advised clients mortgage educational personal loans maintained friendly professional customer interactions 122015 072016 licensed service advisor company name – city state meet business goals proactively reaching existing new clients crosssell increase insurance coverage review profit metrics analyze areas opportunity develop action plan successful goal achievement client outreach retention insurance review renewal leads new business high value account management create policy orders based texas insurance law homeowners renters flood fema auto commercial partnership real estate agents mortgage consultants business aquisition referral program supported chief operating officer daily operational functions 122015 072016 licensed service advisor company name – city state meet business goals proactively reaching existing new clients crosssell increase insurance coverage review profit metrics analyze areas opportunity develop action plan successful goal achievement client outreach retention insurance review renewal leads new business high value account management create policy orders based texas insurance law homeowners renters flood fema auto commercial partnership real estate agents mortgage consultants business aquisition referral program supported chief operating officer daily operational functions 122015 072016 licensed service advisor insurance broker company name – city state meet business goals proactively reaching existing new clients crosssell increase insurance coverage review profit metrics analyze areas opportunity develop action plan successful goal achievement client outreach retention insurance review renewal leads new business high value account management create policy orders based texas insurance law homeowners renters flood fema wind hale auto commercial contact financial institutions assistance escrow accounts payments amendments requirements assist network events develop partnership real estate mortgage insurance companies 022013 122015 office manager ii company name – city state generate spreadsheets reports correspondence use internally externally perform monthly financial estimations support financial transactions related business activities match invoices statements purchase orders optimum accuracy support calculating taxes purchasing activities acquired services deductions might revision lawful permits commercial invoices result transnational operations assist generating report past import export transactions requested federal government tax law enforcement gather necessary data crossreference generate required reports submit data entries required management companys system requisition information invoices forms permits etc requested management organize update cloud data files required audit department record payments history manage cashbox needed deposit checks payments requested generate reports monthly operational expenses revenue breakeven point requested build rapport suppliers manage logistics process ensure business operations 022013 122015 office manager company name – city state established developed highlyefficient dependable administrative team delivering ongoing coaching motivation providing opportunities career acceleration achievements monitored evaluated personnel performance complete quarterly reviews recommend advancement address productivity concerns held oversight office inventory activities including ordering requisitions stocking shipment receiving established efficient workflow processes monitored productivity implemented modifications improve overall effectiveness office personnel activities match invoices statements purchase orders optimum accuracy revision lawful permits commercial invoices result transnational operations record payments history manage cashbox needed deposit checks payments requested build rapport suppliers manage logistics process ensure business operations administered crm company database maintenance updates 022013 122015 office manager company name – city state established developed highlyefficient dependable administrative team delivering ongoing coaching motivation providing opportunities career acceleration achievements monitored evaluated personnel performance complete quarterly reviews recommend advancement address productivity concerns held oversight office inventory activities including ordering requisitions stocking shipment receiving established efficient workflow processes monitored productivity implemented modifications improve overall effectiveness office personnel activities match invoices statements purchase orders optimum accuracy revision lawful permits commercial invoices result transnational operations record payments history manage cashbox needed deposit checks payments requested build rapport suppliers manage logistics process ensure business operations administered crm company database maintenance updates 072010 012013 buyer company name – city state research requested product review suppliers location price quality efficiency well rounded decision negotiate price term payments product specifications shipment details warranty policies assistance required quote inquired products services present least three ideal options business place requisition products erp mrp discuss budget specifications management required review reduction costs options weekly phone conferences management regarding financial market updates facilitated fastpaced dynamic entrepreneurial environment served executive staff liaison several committees reconciled business creative needs observed laws regulations applicable obligations 072010 012013 order processing agent company name – city state research requested product review suppliers location price quality efficiency well rounded decision negotiate price term payments product specifications shipment details warranty policies assistance required quote inquired products services present least three ideal options business place requisition products erp mrp discuss budget specifications management required review reduction costs options weekly phone conferences management regarding financial market updates facilitated fastpaced dynamic entrepreneurial environment served executive staff liaison several committees reconciled business creative needs observed laws regulations applicable obligations 072010 012013 order processing agent company name – city state position hired infosys ltd méxico would work cisco systems direction providing internal support san josé ca office latam countries research requested product information review suppliers location reputation prices quality efficiency well rounded decision negotiate price term payments product specifications shipment details warranty policies assistance required quote inquired products services present least three ideal options business place requisition products erp mrp systems usually working cisco systems oracle review performance indicators monthly quarterly annually purchases discuss budget specifications upper management required review reduction costs options weekly phone conferences internal upper management regarding financial market updates internal customer interaction sales department weekly monthly spreadsheets report purchased materials costs education 2017 houston community college leadership account management business project management certification ongoing development 2018 going project management certification management houston community college city state 2012 bachelor international business management universidad autónoma de nuevo león city state emphasis business development management 2012 universidad autonoma de nuevo leon oracle erp mrp systems salesforcecom bachelors degree international business crm customer relationship management administration proficient microsoft office affiliations chair member wells fargo latin connection houston chapter	ADVOCATE
accountant iii summary energetic mother 4 10 years experience highlevel support roles organized professional detailoriented well dedicated focused individual excels prioritizing completing multiple tasks simultaneously following achieve project goals timely manner effective analytical approach identifying solving complex problems selfmotivated strong work ethic extensive bookkeeping accounting clerical knowledge experienced ap processes managing vendor relations great problem resolution capabilities highlights strong organizational skills sharp problem solver courteous demeanor energetic work attitude meticulous attention detail resultsoriented selfdirected time management education computer science mountain state university city state usa ged ravenswood annex city state usa business education business garnet career center city state usa microsoft office specialist word microsoft office specialist excel perfect attendance honor roll b honor roll general studies ravenswood high school city state usa accomplishments customer service assisted directed associate staff wv department education concerning vendor registration ensure information needed completed properly accordance state laws customer service accountability helped create online reservation system thewv department education fleet state owned cars ensure information user mileage maintenance pertinent information compiled database state agencies use accountability purposes previous process facetoface phone email requests research investigated necessary information proper billing concerning large bills meetings occurred would entail using several sources meeting registration check lodging bill personal knowledge meeting specifics ensure paying true correct bill multitasking demonstrated proficiencies facetoface telephone email fax frontdesk reception within highvolume environment administration performed administration tasks filing developing spreadsheets faxing reports emailing copying scanning documents interdepartmental use 1 successfully planned executed meetings lunches special events groups 101500 attendees 2 promoted accountant iii showing hardwork determination ability certifications microsoft office specialist word microsoft office specialist excel certificate accomplishment typing institute america skills microsoft office advanced knowledge skill typing speed 62 wpm 97 accuracy professional experience 112009 102010 accountant iii company name city state division student services internal operations 1900 kanawha boulevard east building 6 room 204 charleston wv 253050330 3045582686p 3045582790f phil uy assistant director fiscal office extension 53411 verified information fims computer system uptodate accurate organized billing invoice data prepared accounts receivable paid invoices making sure information correct complete identified resolved system account issues checked online car reservation system made sure educator received state car binder 112009 102010 secretary ii company name city state division student support services child nutrition 1900 kanawha boulevard east building 6 room 248 charleston wv 253050330 3045582708p 3045581149f richard goff executive director worked office child nutrition assigned work 4 coordinators gloria cunningham gus nelson lynn nehoda bekki leigh well assisting others office needed made travel arrangementsdrafted meeting agendas supplied advance materials executed followup meetings conferences responded telephone inperson requests information 022005 112007 secretary ii company name city state division teaching learning special programs reading first 1900 k anawha boulevard east building 6 room 304 charleston wv 253050330 3045582696p 3045583741f jacqueline veres secretary iiia worked reading first program assisting 3 coordinators daily basis ensure necessary tools teach educators complete school assessments regular routine office tasks fulfill federal rf grant requirements anything daily office needs answering phones routing calls taking messages corresponding via emails filing travel reimbursement forms planned executed meeting reading first program entailed mail letter inviting educators thruought state wv make database keep individual attendees room reservation purposes name tags assist making packetsbinderfolders information attendees set block room various local hotels participants required make contract hotels search meeting location able meet needs meeting enough room amount attendees right equipment type meeting amount rooms needed attendees ect contract would made would work hotel ensure every thing necessary meeting taken care room setup soundaudio needs number tableschairs type food served	ACCOUNTANT
website designer summary software developer wellversed entire workflow developing implementing websites including consulting customer designing mockups programming site incorporating customer feedback skills visual studionet asp aspnet mvc 40 visual basicnet c microsoft sql server sql stored procedures tfs team foundation server html5 css3 javascript jquery angularjs linq php mysql adobe design suite agile software development methodology accomplishments jch digital designs portfolio lists number client sites experience website designer 122016 current company name city state currently working freelancer redesign websites clients customers process involved working client stages development discussed requirements documentation business needs regarding design site created mockups get client approval starting coding worked client throughout testing stages make sure happy delivered final website within clients budget quoted timeframe used c aspnet html5 css3 javascript jquery mysql adobe design suite senior software developer 072016 112016 company name city state contracted fiserv assigned velocity loan software migration project involved upgrading credit union clients version 2 3 involved taking clients xslt xml files transforming custom mapping software luxml files processed velocity software team reduced number hours took migrate client 625 800 hours 500 hours worked lead developer create testing review processes ensure version 3 mapping files contained data calculations version 2 mapping files helped develop unit testing software ensure luxml files fully tested delivering client supervised reviewed work 3 offshore developers india used xml xslt visual basic sql server tfs jira support engineer tier iii 022016 042016 company name city state contracted abila company provides accounting membershipmanagement software nonprofit associations investigated resolved tickets escalated tier ii engineers helped resolve maintenance tickets queue resulted improved metrics department faster issueresolution time customers used c visual studio 2014 sql server 2012 tfs agile development net framework 45 lead software developer 122014 022016 company name city state company creates digital models clients use artwork animation projects well designs develops websites supervised led team developers number projects included guiding mentoring junior developers helping improve skills worked project manager project involved creating model soccer player client included going back forth client modelmaker refine model needed created redesigned cleaned websites number clients using c aspnet angularjs php created digital models hospital interior medical equipment company involved phone meetings client create list requirements passed modelmaker software developer 082014 122014 company name city state assigned bank americas casecura application gathers evidence documents use legal cases created new user interface ui designs replacing obsolete pages databound dynamic grid web controls improved user experience led happier users led design documentation sessions get user feedback every step design process helped team determine best course action new feature requests let users involved decisionmaking process led useracceptance review meetings code changes complete ensured code met users specifications code put production participated daily scrum meetings make sure software development schedule used c mvc tfs net framework 45 jira ticket tracking sql server agile development methodologies software developer 102013 022014 company name city state contracted agrilogic cropinsurance company assigned agadvantage legacy application processed crop insurance policies also investigated determined best course action maintenance tickets received business analysts worked closely business analysts qa team ensure code followed companys standards instrumental reducing number maintenance tickets queue started october around 50 tickets february managed reduce number 3 4 day participated weekly lunch learn meetings developers would discuss current issue brainstorm solve used vbnet visual studio 2012 mvc sql server atlassian jira source code repository net framework 45 programmer analyst 022013 092013 company name city state fbc mortgage orlando based mortgage company responsible creating webbased applications help increase productivity different departments including created webbased reports underwriters better help determine loans customers needed immediate attention created consolebased application legal compliance department alert loans could considered highrisk could take appropriate action created webbased reports cfo analyzed credit scores debttoincome ratio loan applications could determine financial risk loans maintained upgraded existing webbased reports based feedback loan openers loan officers loan processors helped create develop customer mortgage application let customers apply mortgage online designed graphics layout worked rest team connect ui business layer code helped mentor assist juniorlevel developers coding design issues used visual studio 2012 aspnet c mvc javascript jquery entity framework 5 tfs team foundation server adobe photoshop web forms sql server lead software developer 092004 022013 company name city state company creates digital models clients use artwork animation projects well designs develops websites supervised led team developers number projects included guiding mentoring junior developers helping improve skills consulted developed websites clients using html asp c well mysql database access managed team vendors created digital models products sale vanishing point website designed created programmed vanishing point website scratch using asp mysql includes marketplace purchase download products image gallery sales report pages vendors software developer 022002 092004 company name city state contracted att orlando fl member development team upgraded maintained monitored remittance resolution system rrs system processed 87 million records 42 billion customer payments refunds 2002 data specific responsibilities included monitored daily reports make sure accurately reflected payments processed system upgraded reports needed based user feedback requests used vb 6 windows nt sql server 7 crystal reports 85 redesigned rearchitected rrs troubleticket database system upgrade microsoft access file completely new asp web based application sql server database backend also assigned task adding additional features allnew interface including new graphics allnew layout new security users would login user auditing tracking updated information additional reports additional fields accommodate sarbanesoxley codechange regulations consolidate numerous systems one database used asp html sql server 2000 hosted hourlong panel discussion history development video games digital artwork megacon 2015 april 2015 around 250 people attended people standing side rear walls ive using adobe suite tools since 1999 im comfortable graphic design coding wear multiple hats part development team education training ba 1995 university maryland city state skills net aspnet vbnet visual basicnet accounting adobe suite adobe adobe photoshop agile animation asp auditing budget credit crystal reports 85 css3 client clients database decisionmaking documentation xml features financial forms forth graphic design graphics html html5 php image insurance javascript jquery layout legal legal compliance meetings mentor mentoring access microsoft access c sql server 2000 sql server 7 windows nt migration mvc 40 mvc mysql developer policies design process processes processors profit coding qa sales sarbanesoxley scrum software development testing software microsoft sql server sql sql server phone upgrading upgrade user interface video visual basic vb 6 visual studio website websites xslt	DESIGNER
assistant director summary previously executive administrative work experienced multiple work settings maintenance marketing finance health care customer service hospitality educational instructional also achieving artistic experience work choreographer dancer videographer producer professor culturally aware diverse traveled internationally philanthropy work serving board member various nonprofit organizations volunteering hospitals active within community annika kay age 33 done experienced great deal young age well equip take task presented extremely capable eager learn know yet professional individual always able meet deadlines polite positive considerably responsible quite astute well logical rational strive maintain humility kindness skills final cut pro proficient motion livetype camera operation editing computer microsoft office excel power point quickbooks creative suite html 120 wpm 10key proficient online databases filing backup drives troubleshooting webdesign graphic design writing copy writing letters grants project proposals spreadsheets cost analysis memos budget reports meeting minutes job descriptions policies procedures handbooks etc experience 122012 assistant director company name city state march 2016 supervisor ed huddleston director plant operations x2268 may call reference general description assist oversight plant operation services provide information serve resource department administrators staff achieve defined objectives assisting planning evaluating developing implementing maintaining services compliance established guidelines codes regulations supervising directing assigned staff detailed description assesses incidents complaints etc needed andor assigned eg building breakins utility problems etc purpose resolving recommending resolution situation assists development monitoring department budget allocations expenditures fund balances related financial activities purpose ensuring allocations accurate revenues recorded expenses within budget limits andor fiscal practices followed assists needed andor assigned personnel management department employees eg selection new hires promotions terminations transfers supervision discipline training etc purpose maintaining staffing needs productivity work force collaborates internal external personnel eg department district administrators auditors public agencies community members construction managers architects vendors etc purpose implementing andor maintaining services programs coordinates hazardous material asbestos containment andor removal purpose ensuring campus kept safe effective manner relevant legal regulations guidelines complied facilitates andor participates meetings workshops etc purpose identifying issues developing recommendations supporting staff serving district representative inspects aspects new construction repair work projects equipment work orders daily maintenance supplies purpose ensuring jobs completed efficiently specifications within regulatory requirements inspection reports payment requests correct monitors campus department safety preventative maintenance programs purpose ensuring school maintained safe condition compliance oshatosha requirements prepares wide variety written materials eg correspondence memos reports policyprocedures budget etc purpose documenting activities providing written reference andor conveying information presents information purpose communicating information gaining feedback ensuring adherence established internal controls researches new products laws regulations etc purpose recommending purchases contracts proper maintenance campus wide services responds emergency situations standard hours purpose resolving immediate safety concerns sept 2012 instructorafter school program specialist idyllwild elementary school 951 6590750 jan 2013 supervisor sue director school program assisted children homework planned supervised activities provided instruction maintain order safety among children page 2 aug 2011 admin assistsubstitute dance instructor dance dept idyllwild arts academy july 2012 supervised tended dance students relating injuries concerns questions moral support taught dance classes videographer events auditions typed filed organized documents 062011 ownerartistic director city state taught instructed children ages 316 adults ages 1865 areas modern jazz hiphop ballet tap tribal fusion stretch cardio producer performances supervised students book keeping billing maintenance 062009 office manager company name city state 062010 company name billing accounts payablereceivable scheduling documentation meet parents students regarding concerns questions explanations lessons instructors jan 2009 videomedia director california institute arts calarts valencia ca may 2009 taught video production courses dance dept supervised video assistant crew maintain reorder care instruction organization videomedia equipment setup equipment live edit within theater performances updating restoring archive vault documenting performances oversight videomedia work within dept smarts program idyllwild elementary school taught art courses levels k8th capoeira drumming acting improv dance styles including hiphop jazz salsa african waltz swing assisted fundraiser events participated holiday caroling hospitals education training 2007 mfa masters fine arts california institute arts 2003 ba bachelor arts california state university fullerton csuf 2000 hs diploma orange county educational arts academy interests gave demonstrations open instruction multiple dance styles coincided concert park series isis theater company · stage manager lighting designoperator audio design videographer fundraising served board member art alliance idyllwild · organized setup help ran events public announcer served board member page 3 various finnish organizations finnish lutheran church los angeles finlandia foundation los angeles scandinavian foundation national finlandia foundation ladies kalevala finnish club north hollywood activities honors golden key international honor society member deans list national deans list volunteer choc hospital los angeles finlandia foundation american scandinavian foundation wellspring wellness association peace mind mental health additional information community arts network · gave demonstrations open instruction multiple dance styles coincided concert park series isis theater company · stage manager lighting designoperator audio design videographer fundraising served board member art alliance idyllwild · organized setup help ran events public announcer served board member page 3 various finnish organizations finnish lutheran church los angeles finlandia foundation los angeles scandinavian foundation national finlandia foundation ladies kalevala finnish club north hollywood awards scholarships honors member golden key international honor society csuf 2003 member national deans list csuf 20002003 distinguished scholar award 2000 gse recognition excellence chemistry reading high honor roll 2000 awarded ahmanson grant choreographic work 2007 honored position interdisciplinary project committee selects delegates grant expenditures project proposals students calarts awarded videomedia assistantship calarts 2006 honored distinguished scholar presented speech representing dance department graduation commencement ceremony may 2003 awarded small scholarship fund recognition scholarships christine lyon fund dance scholarship csuf fall 2000 robert christianson dance scholarship csuf spring 2001 edith morgan dance scholarship csuf fall 2001 robin johnson dance scholarship csuf spring 2002 robert christianson dance scholarship csuf fall 2002 richard willis dance scholarship csuf spring 2003 front center scholarship csuf 2001 los angeles finlandia foundation scholarship recipient 2001 attend csuf dance national finlandia foundation 2002 attend csuf dance skills 10key accounts payable arts art backup billing book keeping budget ca contracts copy writing cost analysis databases directing documentation editing edit filing final cut pro financial grants html inspection inspects instruction instructor legal letters director materials meetings excel microsoft office power point monitors new construction personnel personnel management camera policies researches new products producer proposals quickbooks safety scheduling spreadsheets staffing supervisor supervising supervision swing troubleshooting type video video production videography videographer webdesign graphic design workshops written	ARTS
library educational aide summary obtain administrative assistant position apply 10 years customer service gift multitasking professional experience provide team high quality consistent supportive experience highlights competent reliable professional committed top quality work organized multitasking person resourceful solving problems maximizing resources leading delegating negotiating collaborate easily coworkers work well independently possess excellent communication interpersonal skills perform effectively despite sudden deadlines changing priorities proven ability identify analyze solve problems highly reliable selfstarter counted complete assignments manage projects planner sets goals meets deadlines experienced customer relations selfmotivated able learn initiative excellent record dependability reliability versatile multiskilled person relates easily levels coworkers customers excellent verbal written communication skills 10 years experience working customer service industry entrepreneur skills forward thinker always trying improve things determine functionality hard worker quick learner ability assume responsibility work well pressure part team responsible resourceful able implement change policies efficient supportive flexible ability work fastpaced intense environment smoothly visionary creative person meticulous worker attentive quality detail oriented able willing assist coworkers supervisors clients cooperative manner committed providing total quality work dependable employee common sense variety skills work well pressure meet deadlines work cooperatively wide range personalities proven ability gain customers confidence trust experience library educational aide august 2015 current company name city state green valley elementary north ridge elementary teaches students locate media library empowers students responsible individual library needs checks library accounts staff parents students organizes books keeps clean workspace process daily shelving needs library assist individual needs entire school office manager program director april 2014 current company name city state dojo work sold new owners 2015 stayed board new owners improved many areas business biggest improvements made things save money martial arts school work used website charged 300 month information needed therefore waste money came house system identified information tuition attendance rank students info etc needed daily basis get information quickly simply used excel program came sheet class modify easy use anyone access information need quickly timely without paying website paying lot internet phone called around verified price contract commercial account able negotiate great price bundle services sell lot merchandise martial arts gym set new whole sale accounts equipment uniform needs researched pricing equipment uniforms office needs ink paper paper towels modified suppliers able establish new relationships new pricing dojo relocated 2016 took new space planned everything bathroom remodel came complete redesign construction actually handled every aspect moving one location new location time limit 14 days moved opened doors new location christmasnew year holiday since working ata revised way communicate students parents updated facebook web page came monthly newsletter put place announcement board update webpage biweekly planned executed new rank testings tournaments birthday parties planned company events entire year advance increased customer satisfaction supported customers areas conflict resolution tuition issues problem solved cancel hold policy resolved turnaround time merchandise orders clarified rules equipment requirements writing revamped leadership program manage new student recruitment marketing needs student registration community outreach parent communications staff management ordering supplies bookkeeping upgrade selling receiving payments improved family parent relations school created implemented new schedule new calendar events worked closely owners design publish companys website handles record keeping testing contracts tuition payments inventory childrens ministry september 2009 may 2013 company name city state created warm welcoming environment children staff parents helped maintained employees volunteers schedule lead worship time small group discussions childrens activities sales associate june 2007 november 2009 company name city state increased sales productivity well guest service utilizing different methods communications established organized system daily needs answering emails fax phone calls learned essential business management skills learning complex computer system handling site visits clients customers team lead specialist october 2004 december 2006 company name city state managed electronics department handled exchanges returns purchases customer service complaints building displays inventory managing back stock managed team employees peak offpeak seasons included training education english journalism 2004 university new mexico city state english journalism general 2000 new mexico state university city state general high school diploma 2000 mayfield high school city state educational aide certification 2015 skills computer knowledge conflict resolution contracts clients customer satisfaction customer service electronics email fax ink inventory leadership management skills managing marketing access excel money office power point publisher word newsletter peak pricing receiving record keeping recruitment selling sales staff management phone skills phone upgrade website web page	ARTS
professional summary detailoriented enthusiastic educator 12 years experience higher education skilled designing curriculum various faculty members aim integrating technology meaningful ways seeking position instructional design professional organize plan implement effective educational practices exceptional ability manage multiple projects deadlinedriven dynamic environment enthusiastic new ideas experiences experience special instructor composition administration june 2008 current company name city state design firstyear composition curriculum assists least 25 faculty instructors composition semester using learning management system canvas created common college composition course shell template involved collaboration order design deliver effective course available user canvas immediate use currently used 25 faculty members modified documents within common college composition curriculum accessible meet ada regulations train supervise mentor new instructors college composition providing curriculum deliver implement professional development opportunities workshops many focus upon effective use technology within classroom including using various learning management systems helpful ways serve liaison english department center advising student achievement well division student affairs implement early intervention retention program called early performance entails recruiting participants creating documents train faculty participate plan implement monitor assess various courses consistent colorado state university objectives design test instructional methods utilize technology classroom meaningful ways collaborate team composition faculty write organize anthologies used composition classrooms across campus used across nation supervise manage train new composition instructors including planning organizing facilitating weeklong orientation year assess ensure instructors meet objectives goals courses english instructor january 2007 may 2008 company name city state planned implemented assessed various composition courses maintaining university objectives goals planned facilitated first year experience recitations helping freshmen understand culture unc successful university environment designed presented variety professional development opportunities including workshops matching teaching strategies various learning styles improved student writing skills tutor university writing lab graduate teaching assistant january 2005 december 2006 company name city state taught college research four sections taught freshmen composition four sections taught 20th century british literature english 356 dr sharon wilson one section designed implemented assessed lessons assignments composition literature classes collaborated instructors curriculum needs best practices language arts teacher august 2002 july 2004 company name city state taught english 9 english 10 creative writing argumentation debate mythology science fiction designed implemented assessed lessons focused variety writing assignments including personal narrative literary analysis poetry short stories creative writing business letters persuasion argumentation research essays using mla documentation provided assistance throughout drafting process development writing samples maintained strong connections parents colleagues administration relating progress success student performance well various programs sponsored forensics speech debate team throughout 20032004 school year including practices tournaments led several successful individuals triumph various categories critiqued individual performances judged numerous tournaments directed successful winter drama production christmas carol resulting additional funds drama program education master arts english december 2006 university northern colorado city state gpa recipient deans citation excellence award nominated deans outstanding thesis award english recipient deans citation excellence award nominated deans outstanding thesis award bachelor arts english education december 2001 colorado state university city state gpa cum laude english education cum laude current certificate teaching technology distance learning colorado state university online plus city state accomplishments st edition 2009 professional development facilitation plan facilitate bimonthly workshops continuing graduate teaching assistant instructors plan facilitate bimonthly workshops firstyear graduate teaching assistant instructors established maintain relationship visiting professors vietnams foreign trade university offering instruction composition curriculum navigation lms writing studio develop materials dissemination among composition faculty student affairscasas early performance program publications formal presentations pass oct 2015 pathways academic student success ep 2015 early performance student retention 7 role composition instructors ccccs 2014 student perceptions power behind podium pdi 2013 instructors use questions promote critical thinking thats good question pdi 2011 designing effective writing assignments mla 2006 iron eggs iron ages reading space smla 2006 goddess house five cs 2006 research notebooks five cs 2005 kinesthetic sentences publications conjunction csu composition program ethics higher education 2013 internet social media 2011 rhetoric green 2nd edition 2010 rhetoric green 1 skills ada canvas creative writing creative writing critical thinking documentation drafting english 9 english essays fiction focus funds instruction instructional design letters mentor organizing persuasion poetry progress recruiting research shell short stories speech teaching time management workshops writing skills composition	ARTS
pest control tech summary seeking position warehouse company use experience forklift driver order maintain inventories good clean environment become asset company ten years experience experienced forklift operator able receive cargo packing area report overage shortage damages delivery appropriate agents supervisors follow packing instructions indicated paperwork experience working lots different materials ability implement perform pms planned maintenance programs excellent ability use hand power tools applicable trade ability read understand follow safety procedures demonstrated ability follow oral written instructions able capable lifting 100lbs withstand extreme hot cold conditions capable prolonged physical effort fast problem solver ability respect deadlines efficiently interrelate workers department highlights shipping receiving safetyoriented production scheduling resultsoriented exceptional problem solver manufacturing background safety orientation training packing scanning orders multitasker safetyconscious customerservice focused strong communication skills natural leader valid la drivers license determined basic math skills lifts 100 pounds accomplishments used propane forklift load trailer warehouse prepared pallets following prescribed stacking arrangement properly tagging pallets earned perfect attendance record 3 years row assembled product containers crates recorded numbers units handled moved using daily production sheets work tickets packed containers repack damaged containers attended flight school education high school diploma basics 1998 stbernard high school city state experience company name city state pest control tech 082014 current maintained accurate stock records schedules recommended helped customers select merchandise based needsconfirmed appropriate changes made resolve customers problemsmanaged wide variety customer service administrative tasks resolve customer issues quickly efficiently company name city state warehouseshipping receiving 092012 082014 supervised material flow storage global order fulfillment selected products specific routes according pick sheets processed customs duties fees quickly release international shipments oversaw special orders afterhours urgent shipping jobs oversaw warehousing storage practices housekeeping received incoming shipments reviewed contents purchase order accuracy transported goods racks shelves vehicles worked rapid pace meet tight deadlines verified recorded count condition cargo received company name city state warehousedriver 072011 082012 selected products specific routes according pick sheets conducted monthly quarterly yearly inventories warehouse stock resolved service issues timely manner including coordinating processing returns retained valid proof insurance registration vehicle times maintained records required compliance state federal regulations delivered customer orders homes places business within established time frames interacted customers vendors friendly timely manner company name city state warehouseshipping receiving 082005 112011 maintained accurate stock records schedules selected products specific routes according pick sheets oversaw special orders afterhours urgent shipping jobs unloaded picked staged loaded products shipping conducted monthly quarterly yearly inventories warehouse stock reported inventory balances cycle counts erp wms systems received incoming shipments reviewed contents purchase order accuracy rotated stock code receiving date transported goods racks shelves vehicles worked rapid pace meet tight deadlines verified recorded count condition cargo received banded wrapped packaged cleaned equipment operated powered lift trucks floor sweepers pallet jacks forklifts safely 0 incident rate used propane forklift load trailer warehouse company name city state driverhelper 112004 082005 coordinated daily delivery schedules based customer schedules peak delivery times alternate routes obtained maintained proper delivery authorization pickup documentation conducted daily dot pretrip inspections according set checklist retained valid proof insurance registration vehicle times company name city state ao aviation ordanance 111998 052003 effective decisionmaker highpressure environments managed receipt storage issue ammunition processes completed multiple fire prevention safety training practiced followed safety regulations guidelines skills delivery forklifts inventory iso weapons organizing pick receiving safety scanner scanning shipping	AVIATION
engineering intern skills c python matlab git bash r sql basic experienced linuxunix using high performance computing clusters machine learning tools libraries scikitlearn pandas seaborn matplotlib tensorflow basic built xgboost model 775 accuracy kaggle titanic challenge computational fluid dynamics discrete element method codes cfddem openfoam cfdace® fluent® comsol® lammps liggghts reservoir fracture modeling tools cmg® reservoir simulation fracpro® fracture simulation analysis saphir pressure transient analysis experimental statistical methods sem afm confocal microscopy regression analysis statistical process control design experiments experience engineering intern 082016 122016 company name state project develop cavings transport model optimizing holecleaning operations developed solids transport model predicting cuttingscavings bed height holecleaning operation contrast conventional cfd models typically take several hours run novel numerical model obtain results within minutes enabling timely optimization well circulation schedule investigated competitive landscape designed commercialization plan numerical model leveraged experiences internal drilling experts aligned stakeholders throughout development process engineering intern 052016 082016 city state project optimize diverter pumping schedule better production performance well restimulation built simulator model proppant diverter slurry distribution plugandperf hydraulic fracturing operation derived simple proxy model substitute timeconsuming cfddem simulations predicting diverter transport perforation clusters simulation time drops 48 hours less 1 sec provided recommendations pumping schedule design fracturing treatment process engineer 042012 052013 company name city improve display yield statistical modeling process control tool modifications qualstar award nov 2012 completing two specific yield improvement tasks merely two months first time qmttw award engineers establishment optimized sealing process interferometric modulator imod display led 52 prefunctional yield increase increased time panel encapsulation station 73 92 leading two toolmodification projects involving group 5 equipment engineers 2 external support engineers japan proppantdiverter transport horizontal wells ut austin aug 2014present evaluate efficiency proppantdiverter transport perforated horizontal wells different slurry flow conditions using combined cfddem approach developed multivariate statistical model substitute traditional cfd model predicting proppant transport perforations various flow conditions computational cost dropped 5 orders magnitude accurately predicted dasmeasured proppant distribution field case less 10 error chuhsiang wu page 2 design selection gravel pack sand control screens ut austin jun 2013present develop analytical dem monte carlo models predicting sand production gravel packs sand control screens accurately predicted 6 sand production labtest results obtained operators less 15 error using developed model invented dembased approach extracting pore throat size distribution complex packings results show pore throat sizes within gravel packs usually 15 19 effective gravel size findings correspond remarkably well previous field observations enable optimization gravel pack designs 062010 company name designed highly mixingefficient serpentine channels biomedical detection devised mixing index quantify mixing efficiency two heterogeneous fluids flowing microfluidic channels interests spe translator nepal medical assistance group cofounder taiwan bionano youth initiative selected publications · wu ch sharma 2017 dembased approach evaluating pore throat size distribution filter medium powder technology issn 00325910 · wu ch sharma chanpura r et al 2017 factors governing predicted performance multilayered metalmesh screens spe drilling completion spe178955pa · wu ch sharma 2016 effect perforation geometry orientation proppant placement perforation clusters horizontal well paper spe179117ms presented spe hydraulic fracturing technology conference woodlands tx usa 911 february 2016 wu ch yi sharma 2017 proppant distribution among multiple perforation clusters horizontal wellbore paper spe184861ms presented spe hydraulic fracturing technology conference woodlands tx usa 2426 january 2017 · mondal wu ch sharma et al 2016 characterizing designing selecting metal mesh screens standalonescreen applications spe drill compl 31 2 8594 spe170935pa · mondal wu ch sharma 2016 coupled cfddem simulation hydrodynamic bridging constrictions int j multiph flow vol 84 pp 245263 issn 03019322 · zhang k chanpura r mondal wu ch sharma ayoub j parlar 2015 particle size education training may 2018 phd ut austin petroleum engineering scientific computation city state petroleum engineering scientific computation dissertation modeling particulate flows conduits porous media supervisor mukul sharma 3940 recipient conocophillips fellowship 2013 jack l thurber memorial endowed presidential scholarship jun 2010 ms national taiwan university mechanical engineering city taiwan mechanical engineering design mixingefficient microfluidic device biomedical applications 3940 jun 2008 bs national tsing hua university power mechanical engineering city taiwan power mechanical engineering presidential award scholarship 2006 2007 skills approach bash basic c competitive das design experiments functional labtest linux machine learning matlab modeling novel optimization process control programming proxy python simulation sql statistical process control supervisor unix additional information leadership volunteer · served second lieutenant artillery company taiwan army 20102011 · qualstar award qualcomm 2012 2013 · qualcomm knowhow incentive award qualcomm 2013 · technical editor spe journal spe drilling completion spe production operations 2017present · volunteer experience spe translator nepal medical assistance group cofounder taiwan bionano youth initiative selected publications · wu ch sharma 2017 dembased approach evaluating pore throat size distribution filter medium powder technology issn 00325910 · wu ch sharma chanpura r et al 2017 factors governing predicted performance multilayered metalmesh screens spe drilling completion spe178955pa · wu ch sharma 2016 effect perforation geometry orientation proppant placement perforation clusters horizontal well paper spe179117ms presented spe hydraulic fracturing technology conference woodlands tx usa 911 february 2016 wu ch yi sharma 2017 proppant distribution among multiple perforation clusters horizontal wellbore paper spe184861ms presented spe hydraulic fracturing technology conference woodlands tx usa 2426 january 2017 · mondal wu ch sharma et al 2016 characterizing designing selecting metal mesh screens standalonescreen applications spe drill compl 31 2 8594 spe170935pa · mondal wu ch sharma 2016 coupled cfddem simulation hydrodynamic bridging constrictions int j multiph flow vol 84 pp 245263 issn 03019322 · zhang k chanpura r mondal wu ch sharma ayoub j parlar 2015 particle size distribution measurement techniques relevance irrelevance sand control design spe drill compl 30 2 164174 spe168152pa	ENGINEERING
administrator information technology summary advanced desktop support leadmanager 14 plus years experience information technology field providing tier ii iii technical support demonstrated highly advanced troubleshooting techniques resolving enduser issues swift efficiency going beyond sla 15 plus years experience working united senate endusers across multiple technological platforms experience company name administrator information technology city january 17th 2007 present research implement support new technologies support developing public policy implement support 175person infrastructure upgrades train technical general staff support processes troubleshooting techniques establishes system specifications conferring users analyzing workflow access information security requirements designing system infrastructure establishes system planning executing selection installation configuration testing pc server hardware software lan wan networks operating system management systems defining system operational policies procedures maintains system performance performing system monitoring analysis performance tuning troubleshooting system hardware software networks operating system management systems designing running system loadstress testing escalating application problems vendor secures system developing system access monitoring control evaluation establishing testing disaster recovery policies procedures completing backups maintaining documentation prepares users designing conducting training programs providing references support upgrades system conferring vendors services developing testing evaluating installing enhancements new software meets financial requirements submitting information budgets monitoring expenses entire leadership conference protects organizations value keeping information confidential company name united states senate network support engineer city august 17th 20004 2006 integrated selected developed procedures support 3rd party provided support software printing network access issues entire senate community provided senior level support internal help desk operations worked integrating 3rd party software responsible installation configuration support capitol correspond sql database trouble shooting hp printer issues worked connecting configuring pcs nt servers network assure hw software working smoothly within environment provide desktop support crossplatform environment support ongoing development maintenance local area network support effective security systems backup systems updates perform special projects needed identify research recommend solutions technical issues needed company name united states senate software specialist city august 15th 2000 2004 provides client site level 2 support capitol correspond database management software running ms sql database responsible installation configuration support capitol correspond sql database provided client training use capitol correspond database trouble shooting ms sql troubleshooting printer issues provided client training use capitol correspond database worked connecting configuring pcs nt servers network provide desktop support crossplatform environment support ongoing development maintenance local area network support effective security systems backup systems updates perform special projects needed identify research recommend solutions technical issues needed education american military university 2014 master arts national security studies cyber security national security studies cyber security air force air command staff college 2013 state graduate certificate aerospace cyberspace joint professional education marymount university 2007 master science computer information systems management city state science computer information systems management marymount university 1999 bachelor science computer information systems city state computer information systems mcafee cyber institute certified cyber intelligence professional ccip 2016 professional affiliations member delta epsilon sigma honor society member intelligence national security alliance member senate information security group member council emerging national security affairs member partnership secure america publications congressional scholar certificate security policy comptia network security 2016 languages arabic fluent skills arabic backup budgets hardware client database database management designing disaster recovery documentation financial help desk hp local area network lan leadership access 2000 network networks nt servers pcs policies printer processes research sql ms sql desktop support training programs trouble shooting troubleshooting upgrades wan workflow	INFORMATION-TECHNOLOGY
ph inpatientfinancial advocate supervisor education training university phoenix 2013 master business administration buisniess city state us gpa gpa 387400 gpa 387400 university phoenix 2011 bachelor science human service management city state us gpa 396400 university phoenix 2009 associate arts health administration city state us gpa gpa 39740 gpa 39740 professional experience company name september 2015 ph inpatientfinancial advocate supervisor city state transition ph inpatientfinancial advocate supervisor meet weekly report high dollar inpatient accounts financial advocate roles helping selfpay patients interim supervisor additional outpatient department located downtown ph work rapid improvement team reduce denials within cds meet cashiers cds create consistent reporting collections supervisors employees graphs notification high collectors help creation 2016 financial application policy phs compliant 2016 501r rules create presentation financial assistance policy cds establish role financial advocates help nicu babies information social security disability needed establish new role financial advocates identify help underinsured financial assistance work patient advocates help patients questions regarding insurance inability pay work care coordination help patients obtain financial means receive appropriate level care needed company name november 2015 september 2015 ph patient service representative supervisor city state transition downtown ph psr supervisor implement monthly meetings bring unity psr department orchestrate change departmental culture create awareness hospital areas build teamwork attend high dollar meetings create weekly strategies inpatient collections establish collection goals increase monthly collections implement cross training employees multiple areas author time attendance policy cds patient access department build props patient access events company name january 2014 november 2015 rmc supervisor city state transition supervisor patient access departments rio rancho first supervisor successfully lead departments rust including southern high resort establish expectation crosstraining current new employees rio rancho eventually areas within cds improve employee retention patient access rio rancho improve employee satisfaction scores patient access rio rancho establish collection feedback rmc cashier rio rancho employees epic stabilization within adt department implement empibed management cds er volunteer help lead fund raising several charity programs campaigns rio rancho company name june 2012 january 2014 rmc er supervisor city state phs supervisor training completed ensure er coverage staffing levels appropriate 247 coverage implement oncall process employees partake rmc process improvement employee hiring retention greatly improve employee relations satisfaction er monitor improve er collections charge patient access week cds 2013 train employees prepare successful golive epic assist charity food drives help families community company name november 2008 june 2012 registrar iii city state work registrar following departments outpatient er day surgery pass inpatient gi lab pain spine physical therapy infusion patient service representative assist hiring selecting applicants open positions train new hires participate process improvements er act interim supervisor manger leave manage er schedule create pricing charts cpt codes radiology registration help collection strategies increase upfront er collections company name october 2005 november 2008 registrar city state work registrar following departments outpatient er day surgery gi lab register patients mpac hospital services verify patient eligibility via pol third party applications explain benefits collect patients company name may 1997 october 2005 repair technician city state manage warehouse coverage needed conduct oneonone team training certifications act liaison new hires including hr functions work computer based inventory system create workable service departments train new service techs cort stores several states including el paso denver salt lake city san diego phoenix successfully created marketing project sell repair touchup supplies stores name address company name june 1992 may 1997 service department manager city state manager service related aspects including repairs ordering scheduling provide excellent customer service selling furniture related issues meet furniture representative explore potential manufacturing issues viable solutions coordinate warehouse strategies distribution manager volunteer experience accounting agency cashiering coaching computer training cpt client excellent customer service customer service frontoffice general office hiring hr insurance inventory team building leadership marketing marketing sales mentor access excel powerpoint 2000 word microsoft word presentations processes project leadership repairs selling san scheduling seminars strategy phone author written	ADVOCATE
key holder sales planner summary art director strong background production management specializes sales fashion marketing editorial film making well versed team building creative planning extensive highprofile brand knowledge experience 032016 072016 key holder sales planner company name city state effectively controlled release proprietary confidential information general client lists created strategies develop expand existing customer sales resulted 6 increase monthly sales maintained productive relationships existing clients exceptional personal followup sales worked directly gm senior visual directors district leaders order achieve company sales goals month 102015 current editorial producer company name city state worked direct relation designer editorial production create look feel brand shot produced look books fall2015spring 2016 directed styling outfitting production cast 12 actors actresses collaborated modeling agencies stylists editors designers effectively elucidate altaf maaneshia brand production 092015 012016 editorial director company name city state carefully maintained 15000 worth brand merchandise carefully maintained 6000 worth production equipment managed campaign advertising budgets 4200 coproduced directed filmed editorial campaigns fallwinter 2015 merchandise collaborated brand representatives guarantee satisfaction advertisements managed editorial content postproduction distribution editors established maintained cooperative relationships representatives community consumer employee public interest groups regards product 082015 current mens fashion editor company name city state wrote unique text fashion websites including general branded content produced directed editorial campaigns response feedback creative director account teams clients liaised production companies photographers typographers designers printers order produce content publishing 072015 current sales professional company name city state maintained productive relationships existing clients exceptional followup sales maintained uptodate knowledge client buying habits identified customer needs market research study evaluated competitors performed market research monitored customer preferences determine focus sales efforts increased purchase totals recommending additional items worked management identify trends developments might influence sales 042014 012015 stylist visual artist sales company name city state manages projects according timeline seasonal changes reorganized sales floor meepany demands designed displays make store experience interactive engaging updates fashion accessories samples clientèle seasonal basis researched current past business performance using online systems available reports 032012 052012 intern creative design specialist company name city state organized maintained accessories clothing shooting area displayed presented clothing merchandise fashion shows planned organized corporate media special events assisted imaging team members product styling prep post production selected set motion picture film cameras accessories 012012 current production manager director company name city state observe sets locations potential problems determine filming lighting requirements supervise coordinates work camera lighting design sound crew members communicate actors approach characterization movement needed scene way rehearsals takes minimized education 2016 bachelor science production managment hunter university city state communicationjournalism media studies film studies creative writing 2014 bachelor science international affairs university ballarat city state australia social science arts humanistic studies global politics international relations creative writing humanistic studies 21w skills film photography camera operating film directing art directing creative planning production management budgeting skills nonlinear editing creative writing product advertising editorial production managing advertising brand management strong interpersonal skills client contacts special events market research marketing strategies merchandising modeling selling trend awareness	APPAREL
engineering technician highlights pc operating systems microsoft office outlook internet experience company name city state engineering technician 012014 current analyze documentation ensure production accuracy use ms excel powerpoint create presentations spreadsheets engage engineering resolve production issues create maintain production training certifications generate training matrix determine eliminate training gaps conduct weekly safety audits reduce accidents ensure safe workplace use oracle track material transactions verify vendor material information print transfer orders point contact vendor ossr pm buyer planner manager many part issues initiate stock purge suspected discrepant material coordinate inspection disposition material manage weekly mrb meetings provide weekly dmr disposition metrics work suppliers resolve issues parts found manufacturing floor effectively manage dmrrts material initiated test remotes build activities support txz cover recycle effort sr initiation material preparation shipment japan company name city state consultant 122012 analyzed determined factors affecting networking needs including hardware attenuationinterference set dual network infrastructure utilizing wired wireless routers austin freenet dec 2012 assist design deployment server distribution updates various computer labs company name city state engineering technician 012011 122013 maintain documentation records analyze documentation ensure production accuracy managed incoming product shipping process assist manufacturing engineering team new product production quality procedures review production orders provide updates ensure production accuracy company name city state manufacturing lead 072004 122010 analyzed production orders schedules ascertain types quantities specifications planned production operations establishing priorities sequences utilized microsoft office document update status reports analyzed production reports resolved operational manufacturing problems ensure scheduling needs provided training supervision logistics coordination maintain training certification documentation aligned internal resources achieve ontime budget performance objectives analyzed reports consulted quality management engineering personnel solve problems interface customer monitor project progress cost assisted administration software database installation network systems assisted implementing production software high volume manufacturing environment coordinate product transition support team education business administration 2019 university phoenix texas business administration professional affiliations information systems security association issa skills budget hardware network systems database dec documentation inspection logistics meetings ms excel microsoft office outlook powerpoint network networking operating systems oracle personnel presentations progress quality maintain documentation routers safety scheduling shipping spreadsheets supervision	ENGINEERING
hr generalist summary peopleoriented resultsdriven professional outstanding communication skills extensive experience delivering topquality solutions highprofile clients seeking obtain position would allow apply current knowledge obtain new information grow company highlights word excel powerpoint darwin act attendance advisor erpas400 hris adp payroll paycor internet explorer outlook kronos ifas peoplesoft epicor winpak e2 wasp accomplishments created implemented employee requisition procedure developed executed employee internshipcoop program experience hr generalist sep 2014 current company name city state built department ground first hr person involved putting policies procedures place ensure compliance state federal law significant amount time energy spent building relationships management employees provide advice consultation supervisors executive management employment related matters administer employee benefits payroll workers compensation fmla personal leave unemployment training conduct workplace investigations beginning end ensure compliance aca facilitate employee engagement recruit open positions conduct employee onboarding exit interviews provide weekly monthly reports managers executives hr representative jul 2014 aug 2014 company name city state administer employee benefits unemployment fmla short term disability leaves process wage progressions revise manpower report weekly basis provide advice recommendations managers relating employee conduct performance improvement disciplinary actions terminations conduct grievance meetings union representatives keeping open line communication employees managers union representatives vital component position human resources coordinator mar 2014 jul 2014 company name city state process hr transaction requests chrysler facilities around us canada peoplesoft hr system responsible ensuring request complete compliant organizations sox guidelines hr generalist nov 2013 feb 2014 company name city state update employee attendance issue disciplinary action necessary schedule conduct hearings employees order determine higher levels discipline relation attendance code conduct violations conduct workplace investigations response employee complaints requires interviewing claimant accused witnesses collecting documentation creating investigative reports making recommendations plan action recruit open positions process new hire termination documents hr representative jul 2012 sep 2013 company name city state administer workers compensation claims unemployment claims wage progression employee evaluations exit interviews leaves absence family medical personal short term disability assist updating attendance system earned personal days grievances employee benefits 401k update manpower report weekly release management recruit open positions conduct new hire orientations familiar union contract work closely union representatives managers hr manager jan 2002 jul 2012 company name city state provide advice consultation employment related matters including federal state employment laws employee handbooks disciplinary action termination investigate assist resolving employee client complaints serve liaison clients order resolve complex human resources problems creative solutions serve consultant human resources matters including unemployment workers compensation employee benefits employee perks oversee administer workers compensation claims injury closed workers compensation carrier direct benefits administration assist clients writing implementation employee handbook ensure hr items completed promised required deadlines post job openings screen applicants conduct interviews provide recommendations hiring decisions conduct new hire orientation ongoing training strong communication departments essential ensuring tasks done properly timely education mba hr walsh college city state hr bachelors degree walsh college city state professional affiliations 2014present michigan judo development association board member 2014present certified nage kata instructor 2006present society human resource management 1995present volunteer judo instructor 19981999 united states olympic training center residentusa judo skills aca adp payroll as400 benefits benefits administration consultation erp hiring hris internet explorer kronos labor relations excel outlook powerpoint word organization development payroll peoplesoft personnel policies recruitment sox employee handbook	HR
teacher summary elementaryschool teacher many years success teaching classes developing childrens learning abilityagility known superior communication skills children parents staff desire inspire motivate children achieve best able inspire comfort build selfesteem demonstrating sound work ethics cultural sensitivitydiversity flexibility creativity mature professional teacher adapts new situations technologies ease adept lesson planning classroom management enthusiastic teacher superb leadership communication skills easily cultivates trusting productive relationships students parents teachers administration dedicated studentfocused teaching professional committed providing wellbalanced supportive engaging learning environment student dedicated educator committed creating classroom atmosphere stimulating encouraging supportive students highlights critical thinker title knowledge ieps knowledge learning assessments decisive flexible adaptive calm pressure mississippi teaching certificate elementary education endorsement urban public schools background standardized testing techniques accomplishments named “ teacher year ” 2009 experience teacher 012009 current company name city state observed assessed student performance kept thorough records progress implemented variety teaching methods lectures discussions demonstrations set communicated ground rules classroom based respect personal responsibility tutored children individually small groups help difficult subjects taught afterschool summer enrichment programs scheduled held parentteacher conferences keep parents uptodate childrens academic performance established positive relationships students parents fellow teachers school administrators employed broad range instructional techniques retain student interest maximize learning implemented remedial programs students requiring extra assistance took appropriate disciplinary measures students misbehaved improved students reading levels guided reading groups whole group instruction accepted coaching fellow teachers administrators immediately incorporated feedback worked outside normal hours available answer parent student questions used childrens literature teach reinforce reading writing grammar phonics enhanced reading skills use childrens literature readers theater story time taught students various stages cognitive linguistic social emotional development taught students exercise problem solving methodology techniques tests differentiated instruction according student ability skill level encouraged parents take active role childs education employed wide variety fiction nonfiction textual materials encourage students read independently adapted curriculum fit student needs provided individual smallgroup instruction necessary developed lesson plans class material combined instruction demonstration clearly communicate objectives class used variety classroom strategies lecture group discussion inquiry discovery maintained pleasant learning atmosphere class established reinforced standards behavior kept progress notes made reports tracked academic social development assigned graded homework class work prepared tests taught interpersonal skills resolved student problems timely sensitive conferral parentsteachersadministration teacher 012007 012009 company name city state planned prepared delivered instructional activities create environment children actively engaged learning experience identified adapted teaching resources order meet varying needs children different learning abilities learning abilities special education needs offered plans enhancement children encouraged engaged learning process maintained accurate teaching record monitored learning performance provide feedback progress prepared evaluated students performance monitor progress researched utilized variety learning materials resources technology methods internetlearning library team learning support develop classroom environment advised monitored children use new learning materials teaching equipment communicated cooperatively peers colleagues parents meet teaching goals ethical standards participated training programs educational courses keep date new teaching methods new developments teaching resources applied appropriate disciplinary measures necessary teacher intern 082006 122006 company name city state researched county curriculum guidelines develop implement longterm unit plans daily assignments worksheets art literature seventh grade inclusion classes collaborated special education teachers tailor instruction accommodate learning styles classroom evaluated performance behavior social development students utilized various media topresent lessons including powerpoint presentation visual art document camera comic life promoted student achievement daily implementing positive behavior interventions supports pbis participated weekly team meetings discuss behavioral academic interventions seventh graders initiated maintained contact parents discuss student success interventions education bachelor science reading 2006 delta state university city state english social studies professional affiliations mississippi department education jackson ms 2006 renewed 2011 skills academic art interpersonal skills instruction lesson plans notes materials meetings powerpoint camera progress teaching training programs microsoft excel microsoft office	TEACHER
manager professional summary experienced manager excellent client project management skills actionoriented strong ability communicate effectively technology executive business audiences experience company name may 2013 current manager city state new member enrollment new member services drive overall sales exceed gym goals perform merchandising tasks stocking remerchandising displaying new merchandise coordinate overall supervision training retail staff ensure sales performance goals met hire train develop club staff goals growth success positions within company performed duties ranging front desk babysitting class instruction whenever necessary charge digital media functions facebook instagram twitter company name november 2012 may 2013 manager city state overseeing personal training department selling conducting introductory certified personal training sessions ensuring trainersteam members consistent punctuality dress code compliance customer service focus responsible successful attainment company targets including revenue client retention company name january 2012 november 2012 personal trainer city state teaching clients proper exercise form using current techniques available providing clients motivation needed stay focused feel great creating programs designed ensure clients adhere fitness programs attending gym regularly maximizing total gym experience optimum results company name january 2011 january 2012 personal trainersmall group instructor city state delivering personal training sessions well teaching high quality group fitness classes driving personal training business growth elevating member experience actively engaging members fitness floor enhance fitness journey conducting fitness orientations drive personal training revenue overall accountability ensuring fitness equipment maintained fitness floor meets exceeds operational excellence standards company name january 2009 january 2010 quality assurance specialist city state senior quality assurance specialist sterling infosystems inc supervised corrected orders entered order creation specialists order maintain quality controls assist employee performance training personally managed orders accounts highprofile clients assure rigid requirements client needs company policies adhered order creation specialists internal external office locations company name january 2008 january 2009 verifications specialist city state determine appropriate documentation necessary variety background checks including regulated various government agencies confirm forwarded proper parties assess orders sure related materials associated correct orders computerized file systems provided additional support orders entering data received computer system requesting additional information related parties correcting errors departmental reports company name january 2006 january 2007 customer service associate city state provided service patrons assisting shopping experience handled variety different checkout transactions customers timely accurate manner responded customer needs ensure situations promptly resolved accountable cash register funds including preparation deposits assisted general store maintenance stock levels appropriate education hofstra 2012 bachelor arts exercise science city state usa nassau community college 2016 psychologybusiness city state usa attending college fields psychology business management order promote expertise aspects customer service management overall certifications american heart association cpraed certified american council exercise certified personal trainer american council exercise certified lifestyle weight management coach american council exercise certified health coach international fitness professionals association certified tai chichi kung instructor boxing fitness institute certified boxing fitness trainer boxing fitness institute certified advanced boxing fitness trainer professional affiliations volunteer class instructor peninsula counseling center 2014 present volunteer personal trainer personal training institute 2011 volunteer server new york military academy 2006 volunteer server us military academywest point 2006 skills excellent working knowledge computer hardware technology general proficiency microsoft windows office applications	FITNESS
digital project manager highlights html css ms office magento simparel active collab as400 visuality pro familiar google analytics photoshop axure ftp systems managed integrations kwi blue cherry avalara smart focus exact target quiet logistics bergen logistics pay pal authorizenet international checkout experience digital project manager 012015 current company name city state liaison creative marketing studio ecommerce divisions reporting directly studio director route creative assets tommycom including biweekly site refreshes blog posts global campaign initiatives serve main point contact creative teams third party agencies internal departments special site projects paid digital advertising projects well requests wholesale company stores manage daytoday priorities team designers inhouse developer established efficient work flow processes spearheading alignment us global creative teams ecommerce project manager 012013 012015 company name city state managed daytoday business functional technical enhancements ecommerce platforms multiple fashion brands spanning product management third party integrations spearheaded projects work cross functionally designers developers third party agencies drive innovation best practice meeting business goals time budget operational responsibilities included product uploads product merchandising content management generating analyzing reports interacting logistics fulfillment centers well third party vendors managed site builds redesigns added functionality features liaised clients designers developers projects ensure project requirements goals thoroughly accurately translated parties spearheaded multiple integrations erp pos systems payment gateways email service providers tax compliance vendors worked closely marketing design teams help create assets content marketing campaigns headed client meetings coordinate multiple tasks project deadlines using project tracking tools adjust schedules based new inquiries fluctuating needs account executive 012012 012013 company name city state developed implemented business strategies new dress brand reporting directly president held responsible specialty account business grew account base 50 one year generating 500000 additional sales operational logistical responsibility company including order management coordinating finance team communicating delivery changes accounts merchandised deliveries design team provided design direction based sales analysis represented brand regional markets managed regional reps dallas atlanta las vegas nyc account executive 012008 012012 company name city state managed specialty store business annual volume 35 million reporting directly president sales ceo grew account base 25 generating 230000 additional sales yearly consistently exceeded seasonal goals 1530 contributed 4 million european private label sales analyzed sales plan yearoveryear reporting feedback president sales creative director ceo represented company trade shows regional markets nyc las vegas dallas consistently exceeded show goals 3540 presented new collections best sellers private label buyers selected prints fabrics match storyboards communicated needs fabric research development team well print design team ensure maximized possibilities sales success sales associate 012007 012008 company name city state assisted marketing selling internal operations across portfolio licensed private label eyewear brands including david yurman cole haan betsey johnson leiber eyewear cache ann taylor opened 20 new specialty accounts resulting 100000 additional sales education general assembly frontend web development university kentucky bba marketing fashion merchandising marist college marketing fashion merchandising skills net photoshop advertising as400 budget bi business strategies com content content management creative director css client clients delivery direction ecommerce email erp fashion features finance focus ftp functional gateways google analytics html innovation logistics director marketing meetings merchandising ms office developer order management pal pos print design processes product management reporting research selling sales sales analysis tax compliance trade shows web development	DIGITAL-MEDIA
staff pharmacist summary patient professional excellence oriented pharmacist doctor pharmacy master science degrees nine years retail experience providing outstanding pharmacy services highvolume setting strong background science clinical pharmacology excellent interpersonal skills track record establishing positive relationships customers coworkers medical professionals insurance providers enthusiastic acquiring new clinical knowledge experience hospital setting committed providing highest quality pharmaceutical services personal patient care essential link disease management dedicated deliver peak performance well fast accurate medication dispensing capable able demonstrate versatility adapting everyincreasing complexity healthcare industry highlights strong diverse science background strong academic skills strong decisionmaking ability prescription dispensing compounding drug interaction assessment clinical interventions product safety quality assurance exceptional patient care proficient software word excel powerpoint access ability identify solve potential problem high personal professional ethics creative cognitive skills pharmaceutical research data analysis efficient accurate exceptional attention details excellent telephone etiquette ability listen communicate articulate manner high level organizational personal skills customer coworker relationship management personal level achievements recognized ability manage high volume patient accounts consult hundreds physicians patients fill prescriptions review side effects discuss drug interactions resolve medication delivery problems improved druginventory management system reduce waste eliminate back orders cultivated strong network community resulting new patient enrollments improved morale coworkers rewarding good work performance leading example using humor diffuse stressful situations translated pharmacy communications russian speaking customers recruited new customers professional experience 122002 042009 staff pharmacist company name city state manage ancillary staff fulfilling 1500 prescriptions weekly consult physicians patients regard medication dosage drug interactions medical equipment disease management potential side effects prescription otc medications dispense compound prescriptions maintain accurate patient records dosing information directions use interact hmos insurance providers concerning billingreimbursement issues keep abreast new developments within pharmaceutical industry proficiently processed dispensed written oral electronic prescriptions conducted drug utilization reviews drug interventions therapy management provided critical information advice customers regarding possible drug interactions side effects dosage proper medication storage strictly maintained customer patient confidentiality maintained proper storage security conditions drugs mastered heb pharmacy standard operating procedures sops maintained updated records pharmacy files patient profiles charge system files inventories poison controlled drug registries calculated weighed measured mixed ingredients expert precision advised customers selection counter products healthcare supplies dietary herbal supplements consistently upheld proper pharmacy general safety procedures standards oversaw pharmacy technicians drug preparation distribution activities provide safe efficient care patients followed state federal record keeping guidelines legend drugs controlled substances appropriately resolved customer issues complaints questions managed pharmacy inventory proper medication ordering returns interstore transfers 011998 112002 pharmacy intern company name city state 121995 091998 pharmacy technician company name city state 011990 111993 electronics technician company name city state worked closely team engineers technician maintained troubleshoot electronic computer based equipment recorded precision measurements electronic devices test completed database created graphics checked final reports accuracy supported engineering team customer service representative 011990 041991 teaching assistant laboratory supervisor company name city state supervised helped students laboratory experiments soldered assembled laboratory equipment maintained proper laboratory general safety procedures standards including department cleanliness education 2002 doctor pharmacy pharmaceutics massachusetts college pharmacy health science city state usa clinical rotations beth israel deaconess medical center infectious disease boston childrens hospital center poison control prevention beverly hospital inpatient ambulatory care boston dialysis center 1992 master science hardware engineering university information technology mechanics optics city russia certifications good standing massachusetts board pharmacy skills integrity honesty compassion courtesy excellent interpersonal skills high level analytical cognitive skills selfdisciplined selfmotivated	INFORMATION-TECHNOLOGY
substitute teacher summary receiving education psychology pursuing teaching certificationha best professional accomplishment achieved teaching absence teacher helped understand background implement strategist teach sales manager successful relationship team building motivates sales teams exceed sales goals track record consistently achieving employee retention skilled leading teams set recordhigh sales figures expand existing territories develop new accounts achieve recordsetting revenue gains talented effective multi tasking reaching sales targets builds loyalty longterm relationships customers business development executive experienced aspects sales marketing contract negotiation account management driven professional effectively builds loyalty longterm relationships customers consistently exceeding sales targets accomplishments 8620 spectrum center blvd san diego ca 92123 accomplishments attentive sales manager track record consistently achieving employee retention sales goals 8 years sales customer service personnel payroll management driven exceed goals expectations talented sales professional effective multitasking reaching sales targets builds loyalty longterm relationships customers experience substitute teacher 012016 current company name manage classrooms help children throughout day assessing lesson day maintaining discipline classroom 102011 012017 company name city state advised prospective employees various tips tricks would assist gaining employment organization implement effective hr policies ensure practices following labor employment regulations increased employee retention 90 rigorously maintaining positive work environment develop targeted outreach recruitment programs recruit minorities meet affirmative action requirements created website embedded database ftp functionality enable online recruitment organization reducing recruitment costs 10 develop user friendly application forms questionnaires used organization staff recruitment interviewing arbitrate labor disputes collaboration legal department operations sales manager 092008 102011 company name city state established operational objectives work plans delegated assignments subordinate managers supervised team 15 area managers 35 associates developed executive presentations reports facilitate project evaluation process improvement directed planning budgeting vendor selection quality assurance efforts defined clear targets objectives communicated team members reviewed sales customer concerns new opportunities drive business strategy weekly planning sessions assessed vendor products maintained positive vendor relations supported sales team writing proposals closing contracts developed quarterly annual sales department budgets developed comprehensive training program new sales associates reviewed operational records reports project sales determine profitability trained incoming sales team members maintained knowledge current sales promotions policies regarding payment exchanges security practices insurance agent 082005 082008 fred loya insurance eagle pass tx 78852 met existing prospective clients week select appropriate insurance policies calculated quotes educated potential clients insurance options tracked progress outstanding insurance claims calculated premiums established payment methods sales identified solicited sales prospects agency databases evaluated leads obtained direct referrals lead databases cold calling modeled exceptional customer service skills appropriate diagnostic sales techniques collected premiums effective date coverage contributed ideas offered constructive feedback weekly sales training meetings education training high school diploma 2000 eagle pass high school city state associate science medical 2009 kaplan university city state bachelor arts psychology minnor child development 2017 psychology child development languages fluent english spanish skills agency budgeting budgets business strategy closing cold calling interpersonal communication skills excellent communication oral contracts critical thinking clients client relations customer service customer service skills databases database fluent english forms ftp hr insurance leadership legal marketing meetings mergers acquisitions works organizational policies executive presentations problem solver process improvement progress proposals quality assurance recruitment sales sales training spanish strategic marketing supervision time management vendor relations website written	TEACHER
hr specialist horizontal engineer professional summary passionate hr specialist 10 years extensive experience completing reference checks preliminary phone interviews job advertisement preparation recruitment assistance like highly skilled performing human resource andor clerical functions personnel matters impacting business decisions extremely proficient creating managing administering hr systems aligning policies procedures compliance laws proven record maintaining departments data integrity possess positive attitude strong organizational skills attention detail accuracy skills word excel powerpoint outlook relevant coursework theories human communication oral communication customer service oriented resolves customer problems detailoriented oral communication writing skills employee relations manager coaching training payroll expertise works well group setting interpersonal skills staffing recruiting professional project management budget management purchasing excellent time management proficient ms office fast learner performance management strategies treats people respect keeps commitments inspires trust others works integrity multitasking ability ability learn quickly time management work history hr specialist horizontal engineer 092007 current company name carried recruitment processes including headhunting reaching potential candidates telephoneemail applicants resume screening interviewing applicants processed background checks shortlisting finalizing hiring closing vacancies carried employee orientations processed new hire paperwork ensuring compliance company requirements time created organized updated maintained personnel files hr database managed coordinated employee training development programs communicated management executives creation refreshing andor interpreting policy changes provided administrative support hr functions including filing copying general correspondence supportpreparation meetings trainings orientations executive travelling etc analyze information grade stakes placing drive bulldozers road graders heavy equipment level earth clear grub strip excavate backfill stockpile push scraper tractor crawler developed new process employee evaluation resulted marked performance improvements obtained documents clearances certificates approvals local state federal agencies shipping clerk 032015 current company name – city state read customer order work order shipping order requisition determine items moved gathered distributed shipped go person throughout site departments answer questions resolve issues associated shipping processes utilizing organizational communication skills train new hires shipping operations give progress reports area supervisor gathered information via sap system checked accurate data give nightly reports team well supervisors leadreport specialist 072014 012015 company name – city state performed financial data analysis implemented improved reporting tools prepared presentations developed project plans automated manual data processes help macros collected useful information related customers suppliers industry transformed data charts graphs easier analysis interpretation drafted proposals created web analytics report performance review excerpts jocelyn works well clients customers individuals use receive services products work unit produces including general public individuals work agency agencies organizations outside government assess needs provide information assistance resolve problems satisfy expectations knows available products services committed providing quality products services jocelyn open change new information adapts behavior work methods response new information changing conditions unexpected obstacles effectively deals ambiguity education bachelor science business administrattion 2018 grantham university city gpa 37 coursework speech communication sociology psychology coursework professional prospecting skills certification human resource 2008 ait city skills administrative support agency charts closing coaching communication skills interpersonal skills oral communication copying clients customer service data analysis database detailoriented email employee relations employee training engineer filing financial government graphs hiring human resource hr interpretation macros meetings excel outlook powerpoint word works multitasking organizational payroll performance management personnel presentations processes progress project plans proposals quality read recruiting recruitment reporting sap shipping staffing supervisor telephone time management writing skills additional information awardsrecognition received promotion outstanding job company 2011 received recognition pushing product company 2012 received 100 gift card weekly highest production week 2012 accomplishments process improvement created new departmental procedures manual assessed organizational training needs supervision supervised team 100 staff members creative problem solving resolved product issue consumer testing computer proficiency used microsoft excel develop inventory tracking spreadsheets	HR
consultant qualifications senior infrastructure specialist 7 years oem administration 6 years dba administration masters computer applications mca seasoned technical specialist providing business infrastructure solutions services support according defined processes overall experience spanning 12 years worked oracle period 11 years tremendous track record support area multiple products applications great level consistency excellence expertise includes expertise includes project management oracle enterprise manager implementation specialist weblogic server administration incident management database administration oracle cloud operations people management itil service management operations management change management aws process capability technical support 24x7 systems technical skills skills experience total years last used operating system linux hpunix solaris windows 9 12 2016 work experience july 2016 company name consultant collaborate clients customers ensure successful implementations includes implement oem 12c setup apply bp plugins performance monitoring notification set installupgradepatch oracle database performance tuning installupgradepatch oracle weblogic servers deploy applications december 2014 june 2016 company name city manager managed team enterprise manager cloud controlcloudem12c oracle public cloud supports facilitates end end monitoring solutions oracle cloud services manage global team cloudem administration oem 11g12c create plans work team execute project plan building new em sites cloudem customers administer recruit work new team members bring board quick time writing technical documents help team members executing new projects provide technical guidance throughout project life cycle process development continual manner provide trouble shooting assistance february 2005 november 2014 principal systems consultant part oracle public clouds monitoring solution team cloudem operations team monitoring included 20000 database double number fusion middleware targets zfs targets making enterprise manager source truth monitoring inventory storage solution oracle public cloud cloudem operations team supports multiple em sites across oracle fleet ever growing portfolio oracle constantly adding new data centers new site added job team build new em environments operations team provides physically installed servers exadata exalogic go build enterprise manager site includes building grid database installing oms agents configuring em ssl sso working set tas sdi provisioning services sites monitor saas software service andor paas platform service environments projects varying building new environments different data centers building disaster recovery environments oracle management server upgrades new releases database upgrades applying critical bundle patches updates ensuring high availability customers installation oracle softwaredatabases upgrade grid database 10g 1120311204 11g 12c apply database psu patches one patches environment every possible database bugs responsible tuning oracle applications database run unix server achieve optimal performance proficient knowledge rac configuration implemented building 20 different oem sites various oracle cloud data centers deploy oms upgrade oms plugins applying bp top oms infrastructure implement backup recovery procedures using rman oracle databases test regularly conjunction operations administerupgradepatch oracle weblogic servers april 2004 february 2005 company name associate consultant installation oracle software linux boxes creating tablespaces database files based ofa model managing database security creating assigning appropriate roles privileges required application administration oracle 10g application server performance tuning using explain plan sql trace tkprof rda statspack applying patches backend changes monitoring backup schedules provided 24x7 call production support database reorganizations reduce fragmentations monitoring alert logs trace files check database health corruption education training mca madurai kamaraj university university madras rkm vivekananda college trainings certifictaions six sigma green belt certified itil v3 foundation certified oracle dba 10g11g admin workshop ii ocp oracle weblogic serverapplication server 11g administration oracle 10g11g rac dba training exadata database machine administration workshop pmp project management professional training pursuing aws solution architect associate certification bsc math bsc math skills architect backup c change management strong interpersonal skills excellent communication computer applications clients database administration dba databases database disaster recovery inventory support itil linux people management managing excel ms project windows middleware enterprise operating system operations management oracle applications oracle application server oracle enterprise manager oracle oracle dba oracle database organizational skills people skills excellent presentation skills primavera process development processes project management quick servers six sigma solaris sql ssl technical support trouble shooting troubleshooting hpunix unix upgrades upgrade visio weblogic win runner	CONSULTANT
information technology support specialistnetwork specialist pc technician consultant customer work experience company name city state information technology support specialist network specialist pc technician consultant customer engineer 012011 current 10 years experience industry provided technical leadership design deployment operation hardware software built implemented sold numerous computers systems instrumental service environment systems using latest processor technologies like intel amd processors also helpdesk support experience systems analyst strong leadership management systems devices including limited dell hp ibm microsoft software packages setting maintaining networks small businesses setting cmos bios installing software applications fill customers needs also active directory administration novel windows strong experience data migration using robocopy professionalexperience apollo suntrust eis data migration project nonbranch analyze server space data determine needed space network attached storage nas run tbackups novel servers using edirectorynds report generator order determine users different groups throughout network use carbon copy remote users computer move pst files home h drive server local computer reconfigure outlook use file new location use robocopy scripts copy user data h drive new folder nas use remote desktop connection connect clusters robocopy files old servers new clusters nas assist command center conference call verify branch teammates access h drives drives 800am 1200noon twice week attend project meetings communicate coordinate data migration centralization activities nonbranch personnel work effort may performed remotely using remote migration tools perform premigration communication migration email pst files perform premigration communication user data migration initiate manage scripts hdrive shared drive migrations 30 novell windows servers manage command center support day 1 day 2 command center expected handle approximately 50 end user calls per week update sharepoint caller incident information reported day 1 day 2 daily command center reporting include summary reason call solution provided problem status number calls type perform hdrive shared drive analysis suntrust servers shared drive space 1000gb per server hdrive capacity approximately 5 gb per authorized user 50000 authorized users need migrated perform postmigration communication email pst back instructions identify line business assignment end user using active directory tool change active directory rights permissions needed support end user access new central data location hdrives hdrive migrations central data storage need performed following 30 novell windows servers perform hdrive shared drive data migration approximately 1500 end users weekly perform shared drive user drive analysis 30 novell windows servers identify number volumes per server identify size volumes per server use netware console one discover update login scripts pertinent data migrated using norm novell remote management novell tree size windows identify number size simple files type doc xls pdf ppttxtjpg shared volumes using norm novell remote management novell tree size windows identify number size complex files type mdbpstexebatvbvbscomcabtif shared volumes identify lines business accessing shared folders charge cutovers search analyze servers decommissioned create submit tickets itsp move stale data servers migrated designated area analyzed erim group order deleted update migration project calendar designed purpose daily idea project members team create training manual procedures utilize srp project team order idea migration process company name city state customer engineer 122009 052010 prepare directory structures applying appropriate permissions users network attached storage nas send email notifications branch mgr asst mgr rom area mgrs order prepare centralization branch time send separate set notification nonbranch users working branch environment use carbon copy remote users computer move pst files home h drive server local computer reconfigure outlook use file new location use robocopy copy user data h drive new folder nas use remote desktop connection connect servers set scheduled tasks perform cutovers schedule dates needed logging 20 servers nightly verifying scheduled task running verify appropriate users original server folder nas appropriate permissions update active directory use new h drive break share old server users shared folders accomplish folder batch files server text files must moved archive folder keep count branches done assist command center conference call verify branch teammates access h drive drive 830am 1000am daily perform activities nonbranch teammates working branch environment must perform second notification branch send company name 072009 102009 responsible providing technical desktop support att upgrade project 7 att wireless stores duties performed include limited installation ingenico sigcap devices flash peripherals latest updates troubleshoot tickets using remedy application image configure computers 4qt09 rollout inventory 3qt09 equipment return vendor image configure managers laptops provide support retail stores company name 122008 052009 responsible network support recruiting team radisson hotel lead deployment 300 pc peripherals main building finish document inventory manager shipping receiving hardware install servers utilized forest educational background bachelor science information technology information technology support 2011 university phoenix oct information technology information technology support associate arts paralegal network engineering 2001 southern college paralegal network engineering diploma 2002 southern technical institute mcse net sec military 19891998 us army missouri florida mos12b combat engineer combat ready earned various awards excellent service participated relive efforts hurricane andrew 1992 skills active directory apollo army com hardware data migration dell email engineer flash hp ibm image intel inventory laptops leadership logging meetings microsoft software access mcse mos outlook sharepoint windows migration nds network attached storage nas nas network attached storage nas network support network networks novel novell netware pdf peripherals personnel processors receiving recruiting reporting retail servers scripts shipping installing software systems analyst desktop support troubleshoot type upgrade vb	INFORMATION-TECHNOLOGY
accountant summary general accounting procedures accounts payables costing billing accounts receivables cash management bank reconciliation payroll management finalisation accounts balance sheet accounting reports management knowledge lc documentation admin secretarial skills competencies proficient data entry management ability maintain high level accuracy preparing entering financial information ability work fast accurate manner good organizational analytical skills ability learn adapt quickly meet changing needs highlights sound knowledge computer accounting programs itravel financials erp myob tally quickbooks xpert leap accounting ms office applications like word excel powerpoint outlook internet applications good typing speed experience accountant october 2012 october 2014 company name city destination management company based dubai job description handled high volume payments including internal external reviewed supplier invoices ensure information appearing accurate complete reconciled statements sorting queries maintained listing accounts payable monitored accounts aging ensure payments date performed day day processing payments cheques telegraphic transfers online transfers etc ensured suppliers paid within established time limits accordance company policy overseen daily cash petty cash transactions tallying cash every day prepared monthend account reconciliations primarily bank accrual prepaid accounts post entries ensured confidentiality security financial files accountingfinance support required management accountant payables accounting clerk april 2011 october 2012 company name city boutique law firm specialises corporate property construction business sectors job description accounts payables reviewed invoices ensure information appearing accurate complete verified payable transactions comply financial policies procedures processed transaction reports aging payment etc data entry maintained listing accounts payable cash receipts petty cash expenses managed controlled cash receipts proper tracking ensured deposited bank daily basis order avoid discrepancies managed daily petty cash expenses reconciled physical cash advances daily bank reconciliation monitored bank transactions daily avoid irregularities also ease bank reconciliation thus keeping book balance uptodate accounting vouchers data entry prepared recorded various vouchers myob software month end closing financial reports maintained fixed assets master run monthly depreciation passed closing entries provided mis reports brs cfs ageing reports commission statement etc finalisation accounts annual audit assisted finance manager preparing relevant bs pl schedules per auditors requirements finalization accounts annual audit secretarial provided secretarial administrative support finance manager required junior accountant july 2008 april 2011 company name city boutique tmt firm set middle east cater exclusively legal needs companies individuals job description handled day day accounts related jobs including limited invoicing prepared sent timely accurate invoices clients email recorded invoices leap accounting software kept track clients funds separate trust account accounts receivables monitored receivables regularly worked clients ar team increase speed receivables prevented interruption service clients lead improvement financial performance company managed receivables activities cash application sending followup inquiries negotiating past due accounts worked resolved customer queries relation invoices communicating concerned fee earners participated weekly credit control meeting managing partner accounts payables verified suppliers invoices reconciled statements arranged timely accurate processing payments accordance companys payment strategy also arranged advance payments wherever necessary kept track statutory payments arranged funds advance clients pay statutory payments related trademarkpatentlicense registrationrenewal deadline payroll controlled updated employee records processed payroll petty cash managed daily cash expenses verified tallied physical cash balance accounting vouchers prepared maintained various vouchers recorded leap accounting software financial reports assisted finance manager preparing monthly financial reports secretarial performed secretarial duties related accounting department accountant cum secretary august 2005 july 2008 company name city general trading company dealing import export porcelain melamine stainless steel cookware crockery computers computer peripherals job description bookkeeping performed daily accounting activities ensured financial transactions captured proper accounts tally accounting software analyzed reviewed accounting provisions ensure expenses promptly regularized maintained general ledger trial balance p l ac balance sheet purchasing clearance shipments placed local overseas purchase orders supervision coordinated clearance import shipments arranged payments cheques bank transfer documentary collection letters credit etc costing ascertained various costs calculate sales price products sales actively supported company sales team coordinated sales details ensured deliveries carried agreed customers invoicing timely preparation dispatch invoices monthly sales analysis well sales reports cash management managed cash receipts petty cash expenses letter credit assisted opening lcs review follow opened lcs bank monitored bank transactions daily performed bank reconciliation finalisation accounts annual audit provided monthly annual financial reports management liaised auditors administration provided administrative secretarial support order ensure effective efficient office operations liaised banks insurance agencies creditors customers part day day operation education mcom master commerce university kerala india bcom bachelor commerce mahatma gandhi university state india certifications personal profile nationality indian driving license uae visa status husbands sponsorship languages known english hindi malayalam availability immediate skills accounting accounting software accounts payables accounts payable accounts receivables accrual administrative administrative support trial balance balance balance sheet bank reconciliation bank reconciliation bookkeeping book c driving license cash management closing computer peripherals credit clients data entry email english erp finance financials financial fixed assets funds general ledger hindi insurance internet applications invoicing languages law legal letters managing excel ms office applications office outlook powerpoint word mis myob negotiating payroll policies purchasing quickbooks sales sales analysis secretarial sound strategy supervision typing speed xpert	ACCOUNTANT
assistant principal summary educational administration assistant principal 12 years education exceptional people skills create monitor positive safe school cultural environment ensures growth students staff inspire motivation learn skilled building secure relationships communities parents students teachers core qualifications computer proficiency microsoft office suite adobe indesign adobe photoshop adobe illustrator cad quark xpress prezi goggle share documents mentor experience 10 years mentor experience students teachers motivating students behavior modification learning style assessment building relations goal setting team building problem solver professional experience assistant principal 082013 current company name city state supervise staff coordinate substitute schedule facilitate sub placement supervise monitor staff attendance assist staffing highly qualified teachers interview prospective candidates assist principal developing staff meetings coordinate staff development conduct staff observations conferences assist principal team building generate staff warnings supervise assign staff duties counseling serve student mentor counselor academic problems personal adjustments arise arrange meetings guardians reach solutionsadvise teachers parents counseling referral process foster student teacher relationships advise staff implementing classroom management strategies liaison school counseling services depelchin parent communication regularly meet parents discuss student issues course weakness areas inform parents school events school closures liaison parent teacher conferences student discipline policies teacher student conferences pto liaison design school newsletters authorize school reaches broadcast communication plan development plan coordinate supervise school activities plus clubs create staff directory create teachers manual ensure district polices procedures implemented initiate supervise risk student mentor program supervise plus coordinate award ceremonies athletic events graduations field trips fundraisers school safety coordinate school wide climate culture training modules conduct health safety meetings supervise health safety coordinate inter department training crises prevention intervention cpi coordinate building inspections ensure building permits current nspect fire extinguishers implement district student discipline policies procedure generate implement emergency operations plan conduct monthly fire safety drills supervise mandated state required safety training required reporting child abuse art teacher 082007 072013 company name city state art teacher taught art grades 68 collaborated staff administration vips volunteer parents support school events facilitated activities developed students physical emotional social growth fine arts director 082001 072007 company name city state teacher taught art grades 612 fine arts director developed reviewed fine arts curriculum facilitated training fine arts teachersmusic visual arts established coordinated professional development harmonys fine arts regional statewide training supervised evaluated mentor teachers proposed collaborated teachers plus administration devising strategies school competitions events international national state local level sponsored field trips national international traveled students staff internationally chaperoned students turkey germany france holland assisted grant writing prepared recommendations students plus staff initiated implemented fundraisers guided 12th grade students adviser sponsored school art clubs managed school wide festivals addition multicultural events education training educational administration 2011 prairie view university city state us member texas university system prairie view texas masters education – educational administration educational leadership counseling graduated summa cum laude 40 gpa bachelor science industrial design technology wentworth institute technology city state us wentworth institute technology boston massachusetts bachelor science industrial design technology mechanical engineering technology womens technical institute city state us associates applied sciencemechanical engineering technology womens technical institute boston massachusetts mechanical electrical drafting certificate mechanical electrical drafting cad certifications principal certificationmid management artec12 technology applicationsec12 teacherhighly qualified teen leadership communication application gifted talented certificate recognition exemplary contribution harmony certificate mechanical electrical drafting cad community involvement world refugee day june 21 2014 developed implemented fine arts activities assisted houston community muraldenver harbor park sponsored museum fine arts houstonmfah state vase monitor presenter judge affiliations counseling academic professional honor society internationalchi sigma iota american federations teachers union aft museum fine arts houston mfah texas art education association taea industrial designers society america idsa presentations professional presentations regional visual arts scholastic events vase judge interviewer regional texas state jr vase competition interviewed middle high school art participants judged contending art work considered state vase completion regional vase monitor state vase presenter art presentationdemonstration ebru turkish marbling demonstrated turkish marbling art techniques hundreds texas state art student participantscompetitors university houston –clear lake leadership conference economic security crisis black womenmay 1999 topic banking investing entrepreneurships presented start maintain minority owned small business skills fundraising multi task management mentoring community relations creative problem solving	ARTS
sr network engineer summary bilingual network engineer offering indepth understanding infrastructure areas particularly network design implementation optimization wired wireless network detailoriented selfstarter demonstrated success initiating tracking reporting closing projects certifications cct data center ccnp ccna mcse security network skills routers cisco 17xx 18xx 26xx 28xx 37xx 38xx 39xx 72xx series asr 1k 9k series switches cisco 3550 3750 45xx 65xx series nexus 5k 2k 7k 9k load balancer cisco css f5 networks wan optimization cisco waas ppp multilink routing ospf eigrp bgp rip2 pbr route filtering redistribution summarization static routing switching vlan vtp stp pvst rpvst inter vlan routing multi layer switching multicast operations layer 3 switches ether channels transparent bridging lan ethernet fast ethernet gigabit ethernet fddi cddi token ring atm lan emulation wan leased lines 64k 155mb ppp hdlc channelized links e1t1e3t3 fiber optic circuits frame relay isdn load balancing various features services ios features hsrp glbp irdp nat snmp syslog ntp dhcp cdp dns tftp ftp management ip telephony ip telephony utilizing cisco routers fxofxsemt1isdn pri call manager publisher subscriber aaa architecture tacacs radius cisco acs security firewalls cisco asa firewalls 55xx ipsec ssl vpns ipsids dmz setup cbac cisco nac acl ios firewall features ios setup security features juniper ex 2200 ex 4200 ex 4500 mx480 series srx210 srx240 vpn remote vpn site site vpn dmvpn wireless site assessment using airmagnet ekahua adaptors installation configuration maintenance palo alto firewalls work experience sr network engineer sep 2014 jul 2017 company name city state implementation vlans intervlan communication implementation hsrp vrrp glbp redundant routing protocols configuration mpls bgp eigrp installation configuration layer 3 switching infrastructure installation configuration mpls wan routers cisco call manager unity connection versions 71 86 administration cisco call manager unity connection operating system upgrades installation tacacs configuration administration network devices using authentication authorization accounting manage incidents change management projects system center service manager monitor active directory servers cisco network devices system center operations manager implementation management cisco prime network control system wireless network implementation management cisco mobility service engine wireless network sr network engineer nov 2011 aug 2014 company name city state responsible maintaining network 5000 users experienced troubleshooting network issues layers 1 2 3 experienced vlan assignment cisco brocade devices 8021x mab configurations experienced troubleshooting issues cisco brocade switchesrouters experienced trouble shooting spanning tree issues may occur hours responsible setup install switches routers includes configuration hardening cisco brocade responsible activating user printer vtc ports troubleshooting link inactivity daily basis well issues 8021x mab issues portchanneling linkaggregation vtp issues rsa key issues used knowledge base find solutions issues arose customers networks using proseries network program running windows server 2000 windows server 2003 r2 communicated team members successfully keep customer downtime minimum experienced troubleshooting network issues layers 1 2 3 experienced vlan assignment cisco brocade devices 8021x mab configurations responsible setup install switches routers includes configuration hardening cisco network engineer feb 2003 aug 2009 company name city state connected switches using trunk links ether channel responsible maintenance utilization vlans spanningtree hsrp vtp switched multilayer backbone catalyst switches implemented redundant load balancing technique internet applications switches routers support network technicians require training support problem resolution including performing diagnostics configuring network devices used network monitoring tool manage monitor troubleshoot network configured cisco ios feature set nat simple network management protocol snmp network security implementation received inbound calls technical nature independently resolved customer complaints concerns inquiries regarding internet connection troubleshoot wide range technical support issues connectivity problems authentication connection speed email configuration loss synchronization experience new employee mentoring training coaching education mba 2011 london school accountancy management city united kingdom pgdms management 2010 london school accountancy management city uk associate science science 2001 rizvi college arts science commerce city state india personal information authorized work us employer place birth hyderabad india date birth 1st november 1982 present resident birmingham al sex male status married hobbies international travel driving cooking movies music dinning	BPO
quality assurance advocate summary recently completed five years military service united states army tenure service acquired training experience variety areas including human resources management staff training operations management customer service personnel administration note resume progressed several levels leadership responsibilities excelled consistently exceeding organizational goals productivity quality based diverse experience extensive training strong work ethic confident would quickly become valuable member organization would pleasure meet person discuss qualifications thank time consideration look forward speaking end week sincerely jeanette bellamy obtain position utilizing skills achieve organizational goals highlights troubleshooting proficiency microsoft office expert strong activex troubleshooting skills dhcpdns ethernet firewall proficient ms office proficiency accomplished mobile devices proficient avg printers pc security systems patient diligent exceptional telephone etiquette experience quality assurance advocate august 2014 current company name city state time 40 hrsweek audit report customer interactions using current time warner cable quality program utilizing time warner cable quality database recording platforms analytics tools perform trend based auditing data entry calibrate consistency hold supervisor forums support new hire training via role play mentoring use speech analytics facilitate monitor trends active site level events supporting quality initiative may include mentoring new hire support recognition events etc signature home advisor may 2013 august 2014 company name city state time 40 hrsweek responsible providing quality service customers via phone account activation maintenance billing problem solving modification enhancement required deactivation maintains focus sales culture upselling products services existing customers making customer retention priority utilizes thorough knowledge billing system functions order entry processes twc marketing strategies pricing structure twc products services troubleshooting products services troubleshoots twc subscribers difficulty video data services utilizing available diagnostic tools retail sales consultant april 2012 april 2013 company name city state time 30 hrsweek sold products services offered company met sales objectives handle administrative aspects sale including completing customer contracts warranties pulling products inventory accepting customer payments filing completed orders maintained strong knowledge company products accessories pricing plans promotions service features leasing consultant july 2011 april 2012 company name city state time 30 hrsweek interacted prospective current residents explain apartment community units along benefits living achieve maximum occupancy net operating income responsible ensuring entire leasing process completed accordance policies procedures outlined management excellence series assisted preparing leasing paperwork ie applications lease agreements addenda employment checks credit checks leasing movein packets collecting safeguarding monies maintaining resident files completing service request forms intern student september 2010 may 2011 company name city state time 30 hrsweek analyzed resolved simple complex computer problems provided effective courteous timely responses requests service maintained confidentiality integrity information residing client systems well physical security systems integrated clients desktop systems supported rit systems servers human resource assistant may 2008 december 2009 company name city state time 40hrsweek conducted either preenlistment andor preaccession interview applicants questioned applicants obtain andor verify complete data required entry military service acquired training experience variety areas including human resources management staff training personnel administration broke assembled distributed applicant enlistment record packets services determined types orders pertinent information enlistment documents human resource manager november 2002 july 2007 company name city state time 40hrsweek completed five years us army gained upperlevel manager status participated complete revitalization overhaul us military general supervised employees inout processing 10000 employee records customer service employee personnel actions led company receiving one top finance awards responsible database accuracy 20000 employee records daily basis education bachelor science business administration computer information systems may 2013 north carolina central university city state business administration computer information systems master science administration justice law enforcement organizations march 2016 university phoenix city state law enforcement organizations associate applied science computer network systems december 2009 itt technical institute city state computer network systems interests itt technical institute gamma beta phi honor society nccu iota tau chapter phi beta lambda inc skills administrative army auditing benefits billing billing system cable contracts credit client clients customer service data entry database features filing finance focus forms human resources management inventory marketing strategies mentoring order entry personnel policies pricing problem solving processes quality receiving recording sales servers speech staff training supervisor phone trend troubleshooting video additional information activities itt technical institute gamma beta phi honor society nccu iota tau chapter phi beta lambda inc	ADVOCATE
consultant experience consultant 052017 current company name – city state managed project schedule local remote staff collect water main data update gis system develop business process productivity reports manage field book scanning project water main data collection project provide application support cis infor cmms neptune amr applications maintained sharepoint site department assist desktop support team desktop application user issues developed secure ftp scripts implementation cis amr applications ransomware attack utility solutions consultant 022006 042017 company name – city state install configured cityworks cmms application including xml modifications led configuration requirements gathering effort cityworks application implementation prepared provided training cis meter reading software cmms applications provided application support cis cmms amr applications developed data import file layouts crystal reports lucity cmms application performed system configuration lucity cmms application installed configured infor enterprise asset management 111 application sql server database led system administration team design configure user security infor public sector application led configuration requirements gathering effort infor public sector application upgrade provide application support cis cmms amr applications assisted city cleveland installation ami fixed network developed residential ami meter deployment schedule city cleveland ami project led team manage data interfaces city atlanta contractor systems amr replacement program develop business process reports manage automated meter reading meter replacement program city atlanta bureau drinking water ceoconsultant 022000 022006 company name – city state managed griffin technology group budget taxes expenses contracts hired managed employees including scheduling client appointments onsite pc support service developed crystal reports client management team manage business within customer information system installed configured crystal info server 7 developed plsql views handle difficult data issues reporting gathered requirements management reports application changes tracking software developed new applications using access visual basic application clients track new projects provided application support maximo maintenance management software cstar customer information system assisted system administrators infrastructure upgrades daily administration hpux servers information technology consultant 101999 121999 company name – city state developed new plsql stored procedures functions build financial summary data developed sql queries oracle 8 database information technology consultant 081999 101999 company name – city state created new system functionality using pro c code modified existing program fix errors processes worked dba build oracle triggers procedures test programs information technology consultant 051998 071999 company name – city state maintained enhanced c uniface program code unix shell scripts developed new application development environment future mmi software development developed new process replace outdated broken processes information technology specialist 041996 041998 company name – city state provided development services client clients site developed management reports using gqluser sybase sql server database os2 environment developed reports database using lotus approach 96 windows 95 environment modified maintained uniface 61 code windows nt environment migration uniface 52 os2 environment senior programmer 031994 041996 company name – city state develop maintain application using uniface 52 oracle 73 image software powerimage maintained oracle database including creating new tables triggers application support led sessions users collect requirements develop new features improve current features application education bachelor science computer science december 1993 georgia intitute technology city state computer science summary information technology professional 20 years experience working various roles possesses written verbal communication skills excellent interpersonal leadership skills highlights proficient software development life cycle project management oracle sql server databases proficient crystal reports windows unix environments automated meter reading utility billing systems shell scripting sharepoint programming languages cc plsql visual basic uniface php html xml skills application development lotus approach asset management billing systems book budget develop business business process analysis c c client management contracts crystal crystal reports client clients data collection dba databases database xml features financial ftp gis hpux html php image itil v access sharepoint windows windows 95 windows nt migration enterprise network oracle 73 oracle oracle database plsql oracle sql oracle 8 os2 pc support pro c processes programming project management reading reporting requirements gathering scanning scheduling servers scripts shell scripting software development sql sql server sybase sql server system administration system configuration tables taxes desktop support uniface 61 uniface uniface 52 unix unix shell scripts upgrades upgrade visual basic	INFORMATION-TECHNOLOGY
detective summary law enforcement professional 24 years experience investigating insurance fraud include health care providerbilling fraud disability workers compensation premium fraud property casualty fraud staged automobile collisions knowledgeable related crimes tax evasion grand theft identity theft mail fraud arson medicalmedicare fraud intricately connected insurance industry allied law enforcement agencies pursuit combat fraud highlights detective assigned health caredisability fraud program member san diego medical fraud task force public speakingoutreach insurance industry law enforcement awarded officer year 2011 peers 100 conviction rate presenter ca district attorneys association northern california fraud investigators association southern california fraud investigators association detailed report writing team leaderonsite supervisor executing search arrest warrants experience company name city state detective 061995 current assigned cdis health care disability fraud program since october 2010 obtained conviction largest disability long term care fraud case history san diego county investigate diverse complex cases involving single multiple suspects work cases independently little supervision extensive networking allied law enforcement agencies nicb well special investigative units claims managers several insurance companies generate fd1s consumer complaints competently evaluate evidentiary merit strength referral able identify red flags create appropriate case investigative plans write obtain judicial approval execute search arrest warrants serve team leader onsite supervisor executing gather analyze evidence billing medical records claims records payroll personnel records insurance policies police reports photographs consider appropriate criminal statutes case conduct interviews interrogations obtain confessions conduct skip tracing locate witnesses using databases field work maintain excellent working relationship san diego district attorneys office served first cdi detective assigned da premium fraud task force later assigned new urban grant task force testify court including grand jury cases testified expert witness premium fraud conduct surveillance stationary mobile firearms instructor six years serve field training officer mentor peers company name city state senior special investigator 091990 061995 investigated complex cases involving crimes employer tax evasion disability fraud unemployment fraud check forgery related crimes wrote served search warrants conducted interviewsinterrogations submitted cases successful criminal prosecution testified court made arrests defensive tactics instructor later assigned professional standards unit conducted background investigations peace officer candidates investigated crimes embezzlement forgery sexual harassment employee misconduct threats department employees company name city state special investigator 081989 091990 investigated violations penal code business professions code issued citations conducted undercover operations gathered evidence submitted cases successful criminal complaints testified court proficiencies writing fd1s consumer complaints identifying red flags evaluating fraud referrals outreach consumer industry training conduct interviews interrogations microsoft office suite use database searchesmethodologies skip tracing witness locating obtaining judicial approval search arrest warrants execute search arrest warrants testify court include grand jury testified expert witness surveillance stationary mobile use firearms emergency vehicle operations education bachelor arts criminal justice california state university fullerton city state usa law enforcement courses ca peace officer standards training post specialized law enforcement advanced post certificate courses include limited health care fraud staged auto collisions workers compensation fraud identity theft interview interrogation arrest controldefensive tactics sexual harassment cultural diversity racial profiling internal affairs investigations advanced firearms chain custody evidence handling search warrant procedures communication fire investigation organized crime emergency vehicle operation first aidcpr building entrymechanical breaching	AGRICULTURE
sales associate summary motivated sales associate 3 years sales customer service experience currently enrolled suffolk county community college studying culinary experience 032016 102016 sales associate company name city state interact customers work register answer calls 102014 032016 sales associatesmoothie maker company name city state interact customers organize inventory work register 092013 092014 sales associate company name city state organize shelves racksinventory work register answer calls interact customers education 2015 high school diploma high school city state suffolk county community college state skills good communicating interacting customers good time management selfmotivation good adaptability	SALES
marketing coordinator professional profile resultsoriented marketing proffesional drives company growth creative innovative marketing strategies qualifications tactical planning marketing sales specialist retail marketing organized efficient advanced computer proficiency pc mac customer relationship management crm excellent communication skills goaloriented business negotiation inspiring team leader bilingual english spanish financial reporting effective team player creative experience marketing coordinator jul 2012 apr 2016 company name city state taco palenque 18 locations 10 cities laredo cotulla san antonio new braunfels houston mission edinburg mcallen weslaco brownsville palenque grill 5 locations 3 cities laredo mcallen san antonio pollo palenque 5 locations 2 cities laredo mcallen managed developed improved schools food courts projetc taco palenque branch image change taco palenques branch fleet customer relations management creative producer concepts scripst tv radio advertising branches taco palenque pollo palenque palenque grill tensai sushi conceptual image creative al branches web content design development taco palenque palenque grill pollo palenque new product launching campaigns creative consumer trends analysis succesfully exceeded sales transactions goals different ltos marketing campaigns taco palenque improved store sales increasing ticket avg transactions strategic marketing programs lead aditional sales reaching new specific target markets coordination campaigns special events pricing franchisees financial analysis reporting tracking promos special sales taco palenque branch taco palenques palenque grills menu analysis engineering redisigning drivethru impovement project initiative development store opening event coordination official voiceover talent taco palenque palenque grill marketing campaign manager oct 2010 dec 2010 company name city state created organized executed un dia de tu salario regional marketing campaign 4 cities implementing creative adds public speechs media management working conjunction organizations reaching exceeding collect amount goal public relations coordinator mar 2010 jun 2010 company name city state sales team leader team five client relations supervisor customer database management public relations advisor jan 2010 mar 2010 company name city state customer service associate client relations client database management direct sales logistics coordinator sep 2008 oct 2009 company name city state organization development first international rally promoting gender equality youth laredos participated coordination events projects institute digital engagement supervisor auditor apr 2006 jun 2006 company name city state charge entire hotel opperation night shift reconciling hotel cashier transactions reviewing organizing compiling management reports timely basis ensuring accuracy guest billings communicating concerns andor related issues levels management performing guest service agent duties required including checkin checkout switchboard operation reservations front desk sep 2005 apr 2006 company name city state checkins checkouts walkins making online call reservations customers dealing customer related needs issues maintain guest history files guests issue safe deposit boxes guests ensure security key resolve discrepancies room status report housekeeping maintain complete knowledge times hotel featuresservices hours operation room types numbers layout decor appointments locations room rates special packages promotions owner jan 2005 jan 2012 company name city state buysell cars trucks motorcycles heavy machinery among others dealer credential access us auctions buy different places states georgia florida oklahoma among others addition provide importexport services shipping goods vehicles education bba marketing advertising 2010 centro de estudios superiores royal city state mexico graduated first class 20062010 academic achievement president alumni society period 20082009 student government representative period 20082010 founder secretary royal college lions club period 20082010 high school diploma 2005 instituto anglo español de nuevo laredo city state mexico personal information place birth tampico tamaulipas date birth frebruary 6th 1988 present resident nuevo laredo tamaulipas mexico sex male status single hobbies outdoor sports running hunting fishing interests marketing business development advertising sales management public relations corporate negociations administration training “ information management ” “ best service ” awarded hotel hilton garden inn nuevo laredo talk express properly public presented centro educativo de expresion oral ceeo skills microsoft office programs proficiency tableau marketing software basic knowledge photoshop public speaker voiceover talent additional information participation forum youth proposal ” proposal “ creation municipal institute culture winner organized fundación colosio ac nuevo laredo logistics support hug ceremony organized washingtons birthday celebration association wbca logistics support anheuser bush parade organized washingtons birthday celebration association wbca logistics coordination mexican night presentation mr mrs international organized lulac council 12 binational affairs logistics support regional municipality assistant director mr gerardo lozano rendón logistics support regional municipality organization presidential logistics	PUBLIC-RELATIONS
sales associate summary career sales customer satisfaction grow business development highlights bilingual exceptional customer service skills established track record exceptional sales results compelling leadership skills trained business development accomplishments awarded 4 times best sales representative row 2014awarded customer services excellence twice 2014 awarded top sales rep 2015 experience sales associate september 2017 current company name city state exceed sales goals 224 implementing strategic sales tactics generate new leads creating professional relationships within otf community well business business community outreach going clients relates members experience ensuring members potential members positive lasting experience assisting studio manager keeping team clients motivated smiling friendly positive environment increasing revenue retail studio exceeding retail goal monthly basis conducting telephone calls following previous prospects new joins proper onboarding otf clients utilizing client take form proper hand hand coaches sales representative july 2016 september 2016 company name city state established new customer accounts updated database customer sales information generated high volume referrals coldcalled prospective customers build relationship residential sales specialist january 2013 january 2016 company name city state responsible selling tv cable internet phone services onsite properties increase penetration 97 revenue multiple properties internet phone services install managing vip major customers accounts upsold addon services existing customers generating incremental revenue trained sales teams educational products seminars special events worked closely company executives identify new business opportunities securing prepared monthly commissions payroll reports 10 sales representatives answered customers questions products prices availability uses credit terms developed executed annual sales plans strategies miami west palm territory monitored market conditions product innovations competitor activity adjusted account sales approach address latest market developments education media production yet graduated 2004 art institute ft lauderdale city state high school diploma 2002 coconut creek high school city state academic high school graduate languages fluent spanish skills billing credit customer service experienced filemaker managing major accounts vip customers media production managing new construction properties great selling skills supervisor exceptional customer services skills	SALES
manager summary recent college graduate degree psychology miner business posses 5 years experience various fields customer service management throughout years undertaken several jobs positions internships placements enabled develop specific industry experience also valuable transferable skill sets fastpaced sector management marketing public relations exceedingly motivated astute individual seek apply current skill sets strong visualization skills communications leadership organizational skills rewarding field event planning bring zealous strategic values education majorpsychology minor business mercy college may 2014 bachelor science psychology city state relevant course work developmental psychology cognitive psychology historical psychology experience company name september 2011 current manager city state oversee staff reservations great customer trendy manhattan restaurant plan shift schedules staff monitor daily product deliveries inventory maintaining equipment adhering health safety precautions making sure kitchen dining areas follow health code standards keeping records practices health inspectors solving employee customer problems personally increased restaurant traffic creating awareness happy hours deals specials weekly events use social media outlets instagram facebook company name january 2015 may 2015 intern city state support design development team fashion accessories hats department update line sheets according changes made samples track organize prepare sample orders various sales marketing photography departments needed successfully organize show room effectively display products merchandising vender meetings research popular hat trends season develop trend boards shown potential buyers displayed showroom research compile color trends upcoming season match color pantones demonstrate leadership skills assertiveness intellectual curiosity company name september 2013 august 2014 ticket office manager city state supervise box office online ticket sales concerts sports theater events various venues northeast track ticket inventory place orders ticket printing maintain records ticket sales complimentary tickets given particular events generate analyze weekly ticket sales reports using microsoft excel respond customer telephone email inquiries created awareness company website phone social media marketing generated maintained clientele list future events increased online ticket sales email telephone marketing personally generated 20000 25 ticket sales company name september 2011 may 2014 clerical assistant city state processed paperwork payroll 15 tutors coordinated tutors ensure adequate coverage students program tutored students english history spanish regents exam preparation developed problem solving skills context clues awareness newly immigrating students language development difficulties implement citywide regents exams partnered teachers evaluate create personalized learning curriculum meet individual student needs company name september 2013 december 2013 public relationsmarketing intern city state supported clients marketing initiatives related social media campaigns press releases direct mail email communication events facilitated marketing strategies targeted prospective clients maintained client press media contact list using cision database posted news upcoming events images client social media channels keep followers engaged used adobe indesign edit sponsor decks upcoming events including cost layout marketing pr strategy event guests attending created image layouts adobe photoshop use company website emails potential clients compiled detailed information pitch letters potential clients websites social media sites blogs newspapers magazines tv could part pr strategy well events would arranged company name june 2009 july 2011 sales associate city state assisted retail customers apparel selections processed sales transactions helped style merchandising displays meet brand target style approach skills team leadership accomplished manager social ecommerce natural leader microsoft office adobe indesignphotoshop database management spanish fluency strategic thinker	PUBLIC-RELATIONS
chief executive officer summary awardwinning executive marketing professional experienced highvolume multiunit retail business operations pharmaceutical financial services food beverage industries demonstrated expertise brand development territory management sales operations product launches recruiting business development skilled utilizing technology tool improve organizational efficiency desires highlevel marketing position professional corporate environment highlights brand development project management relationship management training development sales operations merchandising accomplishments increased annual sales nearly 57 million strategic marketing sales campaigns launched aggressive growth plans helped increase customer base 0 15000 customers created strategies develop expand existing customer sales resulted 200 sales growth less 12 months grew targeted newsletter subscriber list 0 6000 members 12 months earned winners circle award 2008 experience 102008 current chief executive officer company name city state developed launched greenie tots fullline childrens entrees currently sold mass retail including whole foods giant eagle safeway independent grocery stores across united states headed onlineretail marketing campaigns drive traffic business online website retail stores hired trained new brand ambassadors marketed sold greenie tots brand consumers retail outlets managed production setup distribution largest national natural products distributer unfi developed company wide incentive performance plan motivated staff resulted 70 increase sales rolled integrated advertising campaign across multiple media channels increased profits 60 one year restructure business line 082003 032013 healthcare management representative 2 company name city state responsible portfolio billion dollar revenue medications including lipitor® viagra® celebrex® lyrica® chantix® toviaz® premarin® increase market base change physician prescribing habits increased sales fort lauderdale fl territory 67 reaching territory sales 57 million developed maintained networkspartnerships external partners physicians hospitals community advocacy groups pharmacies corporate employers assisted district manager development leadership district strategy product launches sales initiatives team motivational activities developed strategic pharmacy initiatives foster customer relationships positive formulary acceptance successfully launched toviaz® lyrica® exubera® prospecting tar 012002 082002 national healthcare operations intern company name city state developed maintained monthly expense budget reports entire managed care sales force nho evaluate budget spending allocation resources utilized sherlock nho software analyze formulary status cluster created reports emphasize formulary growth decline developed spearheaded community health fair targeted hispanic community harlem ny educate indigent patients improving health collaborated external partners including city new york veritas local churches media radio newspaper television spearheaded design development implementation branding manage care division pfizer developing logo represented team managed outside advertising agency directed internal focus panels insure logo represented cluster 052001 082001 finance intern company name city state maintained partnerships external customers school institutions businesses bank america customers developed maintained customer database current client investment positions future investment goals created visual tools assist vp presenting external partners recruited trained new intern hires banc america policies procedures 101999 122000 customer development intern company name city state analyzed developed industry reports using information resources inc marketing sales department track current product sales previous sales performance developed database system track positioning sales newly launched product ricks spiked lemonade designed tool measure performance competitive products categories wine coolers beer mixers developed presentations presented marketing sales vps areas products could better positioned retail market current retail areas growth education august 2003 mba business administration florida university city state august 2003 bs business administration florida university city state professional affiliations member better chance alumni member national black mba association member southern florida minority supplier development council skills microsoft office excel power point access expertise internet pcmac software proficiency microsoft project information resources inc database cue quick books	HEALTHCARE
account executive summary extensive experience healthcare management leadership mentor healthcare sales customer service succeeded exceeding targets expectations earned reputation dependable trusted healthcare care employee recognize dedication professionalism received praise handling situations professional positive attitude current job given praise manager great communication skills willingness flexible schedule company currently required authorized work us employer skills staffing management ability proven patience selfdiscipline motivation techniques specialist confident public speaker conflict resolution patientoriented personal professional integrity relationship team building sound decision making staff training development effectively influences others critical thinking proficiency experience 062017 current account executive company name city state generating referrals home health building relationships physicians long term care independent assisted living facilities community resourcesconduct market analysis develop sales strategy goals plansconducting sales calls evaluating results effectiveness sales activitysupport business development activities help establish strong relationships new existing referral sources call physicians hospitals skilled nursing facilities management discharge planners case managers within assigned territory promote homec health servicesbuild maintain client relationships prepare business plans maintain target lists prioritize accounts accordance market sales plangather organize accountrelated information provide input key customer opportunities service line extensions proposal contract pricing identifies develops maintains relationships prospective referral sourcesactively pursues payer contracts preferred provider networksutilizes sales skills product knowledge obtain new patientseffectively utilizes crm 012015 012017 director healthcare strategy company name city state carefully selected developed retained qualified staff well trained new staff annually evaluated patient care procedural changes effectiveness created annual goals objectives budget made recommendations reduce costs assisted design execution programs contributed growth organization fiscal year administered directed coordinated activities agency served liaison management clinical staff community expertly planned coordinated organized directed operations agency directed installation improved work methods procedures achieve agency objectives cooperated health related agencies organizations community activities implemented standards methods measure effectiveness agency activities actively maintained uptodate knowledge applicable state federal laws regulations sourced implemented new performance appraisal process provided thorough supervision daytoday operations facility accordance set policies guidelines diligently monitored qa quality assurance program improve performance maintain high standards care minimized staff turnover appropriate selection orientation training staff education development established maintained positive relationships government regulators residents families area health care providers physicians community large organized led weekly personnel meetings team members developed managed budget revenue expectations actively seeking ways eliminate reduce expenses corresponded operations staff ensure key client deliverables revenue goals met closely monitored competitor activity legislative regulatory initiatives agency concerns contracts developed strategies respond revised policies procedures accordance changes local state federal laws regulations coached developed care team consistently ranked among top region key clinical performance financial outcomes planned organized supervised provided assignments nursing technical office biomedical staff managed average 50 employees shift provided administrative clinical leadership nursing staff helped improve annual retention rate monitored staffing patterns nursing care hours efficiency made changes necessary routinely evaluated overall resident care within facility diligently enforced high standards call physicians hospitals nursing facilities healthcare providers promote home health services expert regarding services provided home health skilled nursing pt ot st healthcare services act liaison clients resolve problems provide information services maintain positive relations work partnership account executives executive director regional sales manager develop business plan strategy local market implement business plan local market report progress results regional sales manager maintain organized account information client track sales data identify key accounts potential problems review details expectations referral patients assist patients problem solving potential issues related health care financial social barriers eg request interpreters appropriate transportation services prescription assistance navigator point contact patients 012012 012015 director healthcare strategy company name city state recruiting consultant staffing physicians rns cnas startup mobile diagnostic testing facility proficiently established business home health private practices hospice assisted living memory care skilled nursing house call doctors medical groups specialties directed aspects daily operations encompassing forecasting planning market strategies sourcing developing leads negotiating contracts closing sales maintaining client relations facilitated major projects territories trained developed mentored new sales representatives selling techniques product information customer service initiate maintain routine contacts include visits phone calls mailings existing clients order ensure smooth working relationships field based marketing market new business physician house calls home health transitional care departments serve assistant vice president business development clinical services responsible quality assurance angels build solid relationships personnel various facilities maintain customer relationship activity utilizing sfdc database include account planning pipeline retention growth efforts assigned tasks work operations personnel assist maintaining high levels customer service existing accounts responsible gathering information regarding competition thorough understanding competitor assigned area work marketingcommunications develop effective communication marketing material internal external purposes demonstrate professional approach creating value gaining confidence evolution health services clients assist operations development systems encourage feedback clients applicable assist training new account executives 012007 012013 multi doctor health clinic manager company name city state relayed feedback clinical settings effectiveness enabling students reach course program goals evaluated patient care procedural changes effectiveness created annual goals objectives budget made recommendations reduce costs served liaison management clinical staff community actively maintained uptodate knowledge applicable state federal laws regulations provided thorough supervision daytoday operations facility accordance set policies guidelines regularly evaluated employee performance provided feedback assisted coached disciplined staff needed minimized staff turnover appropriate selection orientation training staff education development observed strict confidentiality safeguarded patientrelated information coached developed care team consistently ranked among top region key clinical performance financial outcomes established facilitys annual budget conducted monthly reviews ensure finances properly allocated reviewed approved time cards processing payroll department assigned staff meet patient care needs address productivity standards adjusting census skill mix sick calls supervised evaluated activities medical nursing technical clerical service maintenance personnel developed arranged continuing education opportunities staff increase knowledge skills kept abreast advances medicine computerized diagnostic treatment equipment data processing technology government regulations health insurance changes financing options supervising accuracy patients information diagnosiss coding obtain maintain process referrals insurances ensure accurate billing processs obtain maintain two computer systems new updated data insurances icd9 cpt4 codes address corrections registration scheduling etctrain new hire continuing education employees manage multiple office tasks develop department process improvement goalplans competency skills responsible attendance staffing needs assist billing collections duties second submission claims posting payments refund request charges medicare medicaid cs5 reports etc responsible maintaining ar med risk insurance responsible imes independent medical examinations scheduling ar medical records working judges attorneys workmans comp companies insurance etc liaison five offices assure accuracy staffing needs participate corporate compliance tqm 012003 012007 medical research coordinator company name city state triage front office duties charted medication refills scheduled procedures medication refills scheduled procedures administered vital signs finger sticks triage front office duties charted medication refills scheduled procedures coumadin evaluation assisted doctors needed lab preparation ekgs holter event monitors insurance verification authorization education training present bachelors science healthcare management letourneau university dallas city state healthcare management 2016 associates science healthcare management letourneau university dallas city state healthcare management 1993 high school diploma ferris high school city state skills assisted living business development business development develop business business plan business plans negotiating contracts ekgs forecasting front office home health services home health hospice market analysis market strategies marketing material market sales assist patients process improvement retail sales sales skills sales sales manager scheduling triage vital signs	HEALTHCARE
staff assistant professional summary highly organized detailoriented staff assistant 14 years experience supplying thorough organized administrative support to10 senior executives skills 75 wpm typing speed excellent communication skills articulate wellspoken accurate detailed advanced clerical knowledge hipaa compliance advanced clerical knowledge works well pressure work history staff assistant 082007 current company name – city state currently working office information technology responsible providing support richard biever ciso staff primary duties include calendaring scheduling responsibilities using dcal lotus notes shared calendaring systems including scheduling multiple complex meetings separate calendaring products various staff members concurrently telephone screeningtriage involves interviewing callers answering questions concerning departmental divisional activities transmitting instructions andor information staff members making proper referrals necessary preparing materials making arrangements conferences travel including preparing travel expense summaries reconciliations preparing necessary documents supervisors use meetings attending meetings take minutes coordinating monthly staff leave reports clearing procurement cards receipts paris serving liaison external vendors oit constituents support audiovisual capable conferences meetings training users providing assistance av electronics operation backup duties include ordering managing inventory office conference room break room supplies needed distributing departmental mail providing coverage atc reception desk including lunches breaks scheduled unscheduled absences oit receptionist secondary duties include screening avps directors andor managers mail documents requested determining relevance prioritization etc based content communication knowledge departmental programs activities organizing maintaining divisional departmental files use computer copier fax multiline telephone planned coordinated logistics materials board meetings committee meetings staff events created detailed expense reports requests capital expenditures ordered distributed office supplies adhering fixed office budget coordinated domestic international travel arrangements including booking airfare hotel transportation managed office supplies vendors organization upkeep directed guests routed deliveries courier services answered managed incoming outgoing calls recording accurate messages opened properly distributed incoming mail greeted numerous visitors including vips vendors interview candidates helped distribute employee notices mail around office assisted event planning including associated travel logistical arrangements assessed urgency priorities accepting declining appointments meetings ceo screened visitors directed correct employee office obtained signatures financial documents internal external invoices coordinated scheduled arranged meeting travel calendars including business social events coordinated board committee meetings including schedules information preparation distribution receptionist 092006 082007 company name responsible answering directing incoming calls disbursing parking passes visitors badges greeting visitors accepting disbursing incoming packages leave tracking maintaining telephone directory providing support staff assistants use computer copier fax multiline telephone deputy clerk employed ordered distributed office supplies adhering fixed office budget managed office supplies vendors organization upkeep directed guests routed deliveries courier services answered managed incoming outgoing calls recording accurate messages opened properly distributed incoming mail greeted numerous visitors including vips vendors interview candidates maintained clean reception area including lounge associated areas legal secretary 012000 012003 company name – city state responsible preparation court motions orders customer service billing accounting extensive communications courts law offices answered managed incoming outgoing calls recording accurate messages greeted numerous visitors including vips vendors interview candidates screened visitors directed correct employee office obtained signatures financial documents internal external invoices deputy clerk 2003 2006 company name – city state responsible filing preparation maintenance court files completing filing warrant debts 300 per month completing filing garnishments 150 per month collecting court fines costs data entry 70 wpm court room support judge use multiline telephone fax copier computer court system legal secretary obtained signatures financial documents internal external invoices coordinated board committee meetings including schedules information preparation distribution planned coordinated logistics materials board meetings committee meetings staff events education associate arts general studies 1 2000 southwest virginia community college city state general studies course work finance course work administration skills accounting audio backup billing conferences content customer service experience customer service data entry data entry directing electronics fax filing information technology inventory law legal lotus notes managing materials meetings excel exchange mail office microsoft word multiline telephone multitasking organizing copier procurement receptionist reception scheduling supervisor telephone 70 wpm additional information letter recommendation available upon request	INFORMATION-TECHNOLOGY
construction manager summary constructionmasonry offering extensive experience heavy equipment operation willing able learn new skills dependable hardworking 5 years construction industry thrives fastpaced environment works complete projects quickly efficiently highlights accurate measurements estimates residential construction leadership exceptional problem solver tiling construction machinery operation excellent driving record strong communication skills detailoriented friendly hardworking problem solving mathematical aptitude plumbing structural architectural precast concrete driver companies 26ft flatbed trucks accomplishments led crew 3 general construction laborers experience 012011 current construction manager company name extensively trained plumbing carpentry painting plastering machine servicing installation installed repaired rebuilt tile brick stone surfaces documented daily equipment inspections submitted daily inspection forms supervisor performed daily maintenance machines operated equipment safely efficiently times loaded proper materials abiding safety legal standards assisted skilled workers construction projects phases rough finish carpentry cleaned construction areas avoid hazards mixed laid concrete raise top manhole street level completed indoor outdoor residential commercial construction projects arranged stored materials machines tools equipment cut materials specified sizes installation using power saws tile cutters 012008 012011 project manager company name transported materials tools machines installation sites loaded proper weight requirements leaving pit operated equipment safely efficiently times serviced maintained vehicles heavy equipment transported materials tools machines installation sites cut materials specified sizes installation using power saws tile cutters 012005 012008 warehouse manager steel tier tested machinery equipment parts identify defects assembled installed wiring electrical electronic components assembled maintained physical structures using hand power tools briefed new team members procedures project goals ordered supplies tools equipment read manufacturer manuals diagrams specifications prior repairing equipment coordinated schedules various construction departments plumbing works new existing buildings cleaned drains plumbing fixtures education 2004 diploma north rockland high school languages bilingual english spanish skills microsoft word microsoft excel group leader able read blueprints	CONSTRUCTION
staffing business development manager summary resultsoriented business development professional 10year track record surpassing sales quotas within highly competitive markets across broad range industries exceptional communicator consultative sales style success leading effective strategies improve problemsolving abilities keen client needs assessment aptitude aggressively identify opportunities develop focus provide tactical business solutions part growing organization utilizing business development sales experience management problemsolving skills increase profits bolster growth experience staffing business development manager dec 2015 current company name city state develop new business partnerships behavioral health facilities healthcare clinics special education schools actively identify generate leads strategic sales marketing plan heavy outbound cold calls targeting employers hiring market internal top talent research decision makers department introduce services setup meeting present solutions analyze available staffing resources efficient placement based enterprise needs peerunit needs unit needs devise execute strategic recruitment plans aligning companys recruitment strategy maintain ongoing followup prospective clients person phone continuously evaluate businesses determine staffing scenario would suitable clients overall staffing objective promote team effectiveness orientation ongoing training performance feedback business development manager apr 2010 dec 2015 company name city state identified new business opportunities cold calling strategic research development established innovative ideas increase enrollments building stronger rapport executing consultative sales strategies held educational seminars webinars networking events educate prospective students professionals behavioral programs offered developed academic plans degree certificate completion accordance universitys guidelines recruited qualified applicants admissions university accordance state federal accreditation maintained sales progress conversion related reports weekly basis analyzed market trends developed strategies grow business relationships within territory designed planned negotiated terms partnership agreements well researched competitor events identify strengths weaknesses order become knowledgeable able handle overcome objections area manager may 2001 apr 2010 company name city state managed 10 sales executives assisted hiring process new team members trained new employees ensure higher productivity applying strategic sales initiatives coached developed promoted team members based productivity drove operational efficiency help minimize risk protect stores assets managing inventory count monitored daily sales activities contract negotiations ensure goals met accordance leadership expectations exceeded sales goals every month economic downturn reviewed financials contracts sales records ensure proper compliance handled escalated customer issues evaluated client satisfaction results creating strategies maintain business relationships finding effective ways lower churn increase subscribers education training bachelor science business management june 2008 university phoenix city state business management skills academic behavioral health budgeting coaching cold calling contract negotiations contracts conversion customer relationship management client clients financials forecasting functional hiring human resource inventory leadership managing marketing plan market trends market marketing negotiations enterprise networking progress rapport recruitment research sales seminars staff development staffing strategy strategic phone	BUSINESS-DEVELOPMENT
driver summary biological science technician 4 years experience vineyard property maintenance customer service experience well experience company name july 2017 current driver city state company name february 2016 june 2017 biological science technician city state caretaker plant specimens research project planting maintaining harvesting seed plants supervisor roger thilmony rogerthilmonyarsusdagov company name may 2015 january 2016 courier city state independent contractor appbased delivery service picked food items retailers delivered customers local office sfpostmatespostmatescom company name september 2003 july 2008 laborer city state completed repairs maintenance work company standards planned work determined appropriate tools equipment took care facility grounds kept supervisor informed job progress material requirements owner dave umino umonovineyardscom education training contra costa college 2013 associate arts political science city state political science contra costa college 2013 associate arts liberal arts social behavioral sciences city state liberal arts social behavioral sciences skills strong interpersonal skills customer service skills dependable worker excellent attention detail	AGRICULTURE
teacher professional summary exceptional special education professional seeking director position passionate educator strongly believes students achieve excellence goal oriented scholar excellent communication skills proven ability making connections building rapport school personnel students parents interagency teams community organizations strive support enhance lives visually impaired community currently underserved areas excellence businesshuman resource management special education laws data analysis interviewing staffing rtimsdi schoolwide pbs instruction planning employee development idea compliance budgeting instructional coaching progress monitoring scheduling pd facilitator documentation skills work history teacher 082017 current company name – city state collaborate professional staff create comprehensive youth team goals advocate needs students visual impairments work team lowvision specialists organizing extracurricular youth activities providing vision rehabilitation services adapt teaching methods materials meet students varying needs interests active participant iep teams set implement goals monitor progress set next steps maintain accurate complete service records encourage students special academic extracurricular interests fully pursue passions diligently completing coursework addon certification teacher visually impaired tvi pursue professional development continually attending educational conferences teacher training workshops instructed preemployment transition services classes high school students exceptionalities work based readiness learning job exploration counseling selfadvocacy postsecondary educational opportunities special education coordinator 072016 122016 company name – city state supported teacher case managers driving compliance guidelines idea guiding case analysis coaching special education staff promote optimal specialized instruction planning served liaison state officials related community based organizations met parents related personnel resolve conflicts concerns facilitated professional development sessions address frontline issues special education general education teachers propelled inclusive best practices partnership school leadership teams providing expert knowledge improve overall student programs services maintained special education resources schedules target needs students disabilities created chaired special educationbehavior intervention committee collaboratively brainstormed monitored behavior plans enhanced schoolwide positive behavior supports tracked behavior incidents truancy patterns conducted manifestation determination review mdr procedures interviewed staffed fully functioning special education team teachers paraprofessionals initiated developed much needed traditional resource classroom provide lowest performing students avenue achieve academic growth turn decreased behavior incidences across board mentor teacher 082004 062016 company name – city state observed evaluated coached many first year special education teachers best practices effective classroom management instruction planning taught new teachers many ways differentiate instruction implementing student centers shared learning activities forming literacy circles incorporating technology using assessment guide instruction assisted executing effective behavioral model suited particular classroom numerous ways organize physical space notable achievements chosen lae trainer new teachers facilitator program completed aspiring leaders program school leadership center greater new orleans coached teachers deescalation restorative practices thus changing mindsets behavior management special education teacher 012004 012016 company name – city state resource inclusion teacher company name – city state created rigorous specialized academic setting students various exceptionalities special education resource room mainstream classroom settings utilizing data driven teaching methods improved students functional needs knowledge behavior meet goals individualized education plan iep conducted miniworkshops students needed supplementary instruction collaboratively taught entire regular special education classes multiple coteachers maintained documentation data progress monitoring notableachievements prepared students standardized state tests passing rates 95 100 consecutively decade maintained one revered classroom cultures continuously proven turnaround challenging behaviors scored highly effective yearly compass metrics every year teaching earned solid reputation one highest performing educators parish student growth educational strategist rti coordinator 012011 012012 company name – city state served special education leadership team central office supervised schoolbased interventionist coordinated federalstate mandated response intervention process entire parish conducted districtwide universal screenings tracked student progress scheduled facilitated meetings schoolbased interventionists ensure consistency district rti procedures coached district personnel intervene appropriately atrisk students advised ways integrate dataproven techniques analyze data drive instruction improve student achievement general education teacher 012003 012004 company name – city state taught isolated minority urban community delivered instructional activities encouraged active learning experiences effectively managing behavior classroom organization skills academic avenue coaching documentation driving functional instruction leadership managing meetings office monitors organizing personnel progress rehabilitation services teacher teaching trainer vi vision workshops education masters administration supervision 2008 lady holy cross college florida state university city state administration supervision bs human resource management human resource management	TEACHER
hr generalist summary dedicated focused administrative assistant excels prioritizing completing multiple tasks simultaneously following achieve project goals seeking role increased responsibility authority highlights microsoft office proficiency excel spreadsheets meticulous attention detail resultsoriented selfdirected time management professional mature selfstarter legal administrative support experience 112008 082014 hr generalist company name city state managed visa related employment processes nonimmigrant faculty staff improved productivity enhanced visa related services improved operational structure developing guidelines tools internal external administration nonimmigrant employment procedures reduced internal employment authorization processing times approximately 30 percent prepared reviewed submitted petitions uscis adjudication maintained electronic database petitions filed served university point contact uscis developed presented university guidelines adhere mandates presented uscis usdhs usdos presented monthly orientation created edited internally distributed biannual newsletter maintained hr website 052000 112008 coordinator company name city state provided advice faculty staff scholars students interpreting complex regulatory guidelines thoroughly prepared filed nonimmigrant petitions uscis nonimmigrant students employees maintained highly confidential sensitive data identified designated school official nonimmigrant student programs alternate responsible officer overseeing j1 exchange visitor program j1 employees assisted foreign nationals obtaining h1b visa status employment us coordinated biannual student orientation created training programs supervised trained volunteers supervised administrative assistant student employees managed coordinated student activities 052000 112008 coordinatorinternational student advisorsecretary company name city state drafted meeting agendas supplied advance materials executed followup meetings team conferences managed receptionist area including greeting visitors responding telephone inperson requests information designed electronic file systems maintained electronic paper files handled media public relations inquiries planned meetings prepared conference rooms wrote reports correspondence dictation handwritten notes dispersed incoming mail correct recipients throughout office made copies sent faxes handled incoming outgoing correspondence created powerpoint presentations used business development organized files developed spreadsheets faxed reports scanned documents managed daily office operations maintenance equipment education 82013 aba approved paralegal program certification 82013 ba justice studies montclair state university city state justice studies 062002 psychology essex county college city state psychology certificate shrm essentials human resource management 62013 program highlights performance management critical analysis recruitment selection strategic planning effective human resources management establishing competencies new york institute technology city publications identified department state alternate responsible officer exchange visitor programs recognized united states citizenship immigration services designated school official conference presenter national association foreign student advisors nafsa 2012 appointed acting assistant director coordinator international students 2000 brings calm attention detail approach places customer number one focus activity service style works benefits us 2008 annual performance evaluation njit overall performance level outstanding lisa quality employee often works beyond contractual hours complete task office could operate current modus operandi without efforts 2008 annual performance evaluation merit proposal njit thank steadfast style contributions make office truly valued 2006 annual performance evaluation notification njit overall performance level commendableoutstanding calm humorous personable model patience 2004 annual performance evaluation njit overall performance level outstanding skills administrative administrative assistant bi conferences database special events filing human resource management hr human resources management excel exchange microsoft office office outlook powerpoint word newsletter paralegal performance management processes publications recruitment strategic planning supervisor training programs travel arrangements visio website workshops annual reports	HR
customer advocate professional summary customer care professional pursuing position organization seeking ardent problem solver demonstrating immense levels initiative whilst providing compassionate customer service 4 years customer relations experience eagerly ready submerge gaining new skills utilizing skills acquired throughout career help propel company new heights recently earned recognizing award device upgrade sales incentive customer service exceeded corporate target customer satisfaction 6 months row excelled surpassing daily target brand debit credit card sales product protectionreplacement plans goals cashiered multiple apos windows tandem maximize customer flow productivity experience 032015 current customer advocate company name city state achieved customer satisfaction rating 980 two months training exceeding corporate target 920 collected customer feedback made process changes exceed customer satisfaction goals made reasonable procedure exceptions accommodate unusual customer requests addressed customer service inquiries timely accurate fashion developed effective relationships call center departments clear communication built customer loyalty placing followup calls customers reported product issues 122014 032015 teller company name city state helped customers select products best fit personal needs processed issued money orders customers delivered prompt accurate excellent customer service maintained adequate cash supply cash drawers multiple checkout stations maintained confidentiality bank records client information processed cash withdrawals examined checks identification endorsement 032012 112014 night shift leader company name city state balanced daily bank vault inventory atm zero error rate supervising fsas crosssold promotional products services negotiating fees check cashing provided genuine customer service help grow branch revenue exceeding customer expectations processed 57 sars per month 2 ctrs month busy tax season identified money laundering red flags including limited falsified identification altered documents structuring avoiding federal thresholds evading bsa requirements knowledge glbact ftc safeguarding rules experience bank secrecy act federal thresholds completed nightly collections research collections call sheet 46 calls per day within fdcpa call times informed customers sales promotions courteous inviting manner completed nightly auditing staff paperwork confirming document accounted factual correct also assisting high volume customers weekly intranet training modules based cash handling money laundering suspicious activity company security policies 102010 032012 cashier company name city state helped lead drive sales crossselling debit credit cards target brand expertly utilized cash register equipment carefully handled large amounts money looked prices store merchandise politely assisting customers responsible ringing customers timely manner guaranteeing high level customer service assisted customers finding outofstock items stocked rotated inventory regularly greeted customer smile made experience convenient possible 102009 012010 cashier company name city state operated cash register process cash check credit card transactions maintained knowledge current promotions policies regarding payment exchanges security practices readily stocked returned misplaced items making sure always strive productivity worked comfortably hectic situations handling task maintained clean work station friendly atmosphere 052008 062009 team member company name city state efficiently trained new hires keeping knowledgeable company policies guidelines always adhered implemented company safety training requirements kept clean environment park guests readily answered questions genuine enthusiasm kept current park information give guests best experience possible education 2009 high school diploma howard w blake city state u skills atm auditing call center cash handling cash register credit client customer satisfaction excellent customer service customer service debit fashion fsa inventory money negotiating policies research safety selling sales supervising tax	ADVOCATE
project managerinstructional designer summary dependable resourceful project manager instructional designer adept organizing developing quality courses inseat hybrid online adult learners highlights hypertext markup language html5 camtasia adobe elearning suite 25 include adobe presenter captivate dream weaver microsoft office 19932007 include powerpoint word excel dropbox video training development xendesktop ec council ilabs vcastle microsoft live meeting adobe connect screenr canvas moodle 19 24 blackboard mrds microsoft office sharepoint zoom web conferencing accomplishments continues developed curriculum several bachelor master level courses well ncpace training courses completed earned following certifications lyndacom articulate storyline instructional design essentials models id instructional design essentials storyboarding instructional design essentials working smes introduction networking learning management essentials lms fundamentals practical cybersecurity running articulate storyline running canvas experience project managerinstructional designer 012011 current company name city state manage projectscourse development design develop update inseat online curriculum materials well military cbt course conduct assessment analysis identify new development needs recommends training methods accordingly ensure design deliverables address instructional needs learners assure curriculum delivery methods incorporate best practices adult learning theories work authors publishersand smes develop inseat hybrid online course design courses comply organizational military standards 508 compliance work within design development processes standards create storyboards communicate design ideas design produce instructional multimedia design develop instructor lead activities capstone courses write edit storyboard scripts video learning modules developed learning objectives facilitated content quality assurance reviews maintained indepth uptodate knowledge related fields development instructional designer 102009 012011 company name city state designed developed updated variety course content learning solutions military training support elearning instructorled training virtual training sessions selfstudy programs conducted assessment analysis identify new development needs recommends training methods accordingly ensured design deliverables address instructional needs learners assured training solutions incorporate best practices adult learning theories worked content development managers authors smes develop military training courses designed courses comply organizational military standards 508 compliance work within design processes military standards created storyboards communicated design ideas multimedia personnel designed produced facilitator participant guides designed produced powerpoint presentations designed developed instructor lead activities capstone courses wrote edited storyboard scripts video learning modules developed learning objectives facilitated content quality assurance reviews maintained indepth uptodate knowledge related fields development elementary high school english writing teacher 082006 072009 company name city state taught elementary core subjects middle high school english writing developed designed lesson plans curriculum related subject area provided excellent customer service students parents maintained ongoing communication colleagues team members parents students maintained student records exceptionally organized manner created maintained knowledge innovating technology created maintained web pages parent student use middle high school english second language esl teacher 082000 072003 company name city state taught middle school english writing second language nonenglish speaking students developed designed lesson plans curricula related subject area provided excellent customer service students parents also maintaining ongoing communication colleagues parents students maintained student records exceptionally organized manner education masters education curriculum design instruction specialization literacy february 2009 lesley university city state united states america curriculum design instruction specializing literacy bachelors arts englishfrench may 1997 claflin university city state united states america english minor french skills •technology orientated •team player leader excellent collaboration skills •creative innovating •extensive success product development •software proficiency – vcastle netlab xendesktop sharepoint eccouncil ilabs •blooms taxonomy •strong attention detail	DESIGNER
food prep chef skills highly skilled cooking preparing variety cuisines inborn ability explore new cooking avenues thorough understanding sanitation needs kitchen operate kitchen equipment ovens grills cooking purposes maintain knowledge recipes head chefs place filled effectively case absenteeism summary exceptional culinary insight knowledge standard food preparation ability work high volume environment chef preparing exceptional meals motivated food serving professional 5 years food beverage experience casual fine dining highlights kitchen productivity basic knife skills uses proper sanitation practices able regularly liftmove 2550 lbs preparation various food items good personal hygiene teamoriented well groomed high level cleanly kitchen maintenance teamoriented sandwich preparation experience knowledge basic food preparation food handling knowledge italian cuisine american cuisine ethnic foods preparation plate presentation skills banquet operations offsite catering expert accomplishments serve safe 2015 seasoned cooked food according recipes personal judgment experience ensured consistent high quality plate presentation maintained contact kitchen staff management serving staff customers baked roasted broiled steamed meats fish vegetables foods supported kitchen operations chef absent experience 092010 042011 company name city state food prep chef followed established restaurant practices procedures carefully maintained sanitation health safety standards work areas prepared items according written verbal orders working several different orders simultaneously 062011 112012 company name city state cook followed established restaurant practices procedures maintained neat well groomed appearance including impeccable personal hygiene hair restraint minimal jewelry met company standards closely followed standard procedures safe food preparation assembly presentation ensure customer satisfaction cut chopped food items cooked grill fryers 122012 032013 company name city state cook operated largevolume cooking equipment grills deepfat fryers griddles took necessary steps meet customer needs effectively resolve food service issues served fresh hot food smile timely manner accurately measured ingredients required specific food items followed established restaurant practices procedures 022013 062013 company name city state cook assisted coworkers cooked food properly timely fashion using safety precautions weighed measured mixed ingredients according recipes using various kitchen utensils equipment cleaned prepared various foods cooking serving 062014 112014 company name city state chef developed strategies enhance catering retail food service revenue productivity goals prepared healthy enjoyable breakfasts dinners diners effectively managed assisted kitchen staff producing food banquets catered events member dining areas effectively used items stock decrease waste profit loss ensured consistent high quality plate presentation seasoned cooked food according recipes personal judgment experience created explored new cuisines instructed cooks workers preparation cooking garnishing presentation food cooked food properly timely fashion using safety precautions used food handling standards 012014 122014 company name city state food service cook temp assisted coworkers performed kitchen maintenance private facility responsible daily set five stations stocked rotated products stocked supplies paper goods timely basis stored clean equipment utensils supervised coordinated activities cooks workers engaged food preparation used food handling standards cleaned cut cooked meat fish poultry complied scheduled kitchen sanitation ensured standards practices met cooked food properly timely fashion using safety precautions 012015 052015 company name city state line cook consistently verified kitchen staff followed recipes portioned serving guidelines correctly consistently kept clean safe environment adhering federal state local sanitation safety requirements communicated clearly positively coworkers management worked well teammates openly invited coaching management team followed established restaurant practices procedures education 2011 william davies career tech city state usa high school diploma culinary auto body courses hospitality restaurant management classes restaurant facility operations basic vocational prep cook courses food preparation kitchen managementpatisserie confectionery international cuisine	CHEF
hr manager summary human resources manager extensive background administrative duties including experience implementing staff development training mediation conflict resolution benefits compensation training hr records management hr policies development legal compliance demonstrated success developing teambuilding programs writing personnel manuals coordinating special programs job descriptions online state mandated training highlights university eventsspecial programs prepare agendas fmlaadaeeowc mediation advocacy hris technologies tesol teacher university staff employee relations web design using reddot sharepoint hr programproject management microsoft office suites orientation onboarding training development performance management organizational development hr policies procedures publisherindesignquark accomplishments enjoy 5k runswalks note professional development complete ongoing training areas compensation benefits employee labor relations leaves absence customer service supervisory training workplace safetysecurity created publications advertisements twu thehra conferences invited guest speaker staff development days twu houston campus several affiliated conferences developed online state mandated training twu employees experience hr manager 012007 current company name city state perform professional administrative work involving development administration coordination comprehensive series training development opportunities university staff faculty work performed considerable independent judgment wide latitude limited supervision director human resources professional services key results perform professional administrative work involving development administration coordination comprehensive series training development opportunities university staff faculty implementation tesol program teaching english speakers languages conduct exit interviews staff employees develops procedures resolving problems discovered exit interviews responsible implementation maintenance training staff performance evaluation system coordinate service awards staff awards retirement recognition programs responsible coordination new employee orientation maintain calendar plan scheduling special events training schedules new employee orientation schedules web spinner human resources newsletters using reddot sharepoint responsible establishing job standards subordinate staff effectively evaluation staff charge manage prioritize additional tasks assigned associate vice president hr representative iii 012001 012007 company name city state promoted fulfill broad range hr functions including training employees newly implemented peoplesoft time labor module administering fmla program managing hr records key results trained 250 time keepers time keeping techniques best practices conducting workshops oneonone coaching sessions contributed successful implementation peoplesoft leadership development training faculty staff translated facilitated training spanish designed refined course material needs specific departments assisted coordination special programsevents restaurant manager trainer 011993 012001 company name city state responsible overall business performance managing restaurant training new employees key results encouraged guests satisfaction special events responsible hiring training wait staff bar staff kitchen staff translated facilitated training spanish designed refined training material needs specific areas assisted maintaining quality standard food health service safety education bachelor science bs sociology 1999 texas womans university city state sociology affiliations society human resource management shrm north texas society human resource management ntshrm texas higher education human resources association thehra international tefl tesol training membership ittt denton high school girls softball association skills ada administrative skills administrative coaching employee relations training employees english special events hiring hris human resources hr indesign leadership development director managing mediation microsoft office suites publisher sharepoint newsletters organizational development peoplesoft performance management policies project management quality quark managing restaurant safety scheduling spanish supervision teacher teaching training material web design workshops	HR
team lead senior analyst professional summary mba business management finance ms information technology professional summary overall 7 years experience implementing supporting information technology operations multiple business projects google maps wipro client hewlett packard 4 years experience project management operations management leading multiple small scale large projects staffing resource planning managing metrics people management project life cycle managing day day operations kpi project delivering specific time frame determine analyze process requirements develop functional needs processes worked cross functional teams 5 years includes training technical quality metadata techstop cross functional teams like business analysts quality analysts worked functional leads senior quality analysts proposing various solutions skills diploma computer applications nicet institute core java completed web designing ms office package course aptech computers india jira tool sql microsoft office powerpoint excel visio project seeking pmp certification get certified earliest work history team lead senior analyst 012012 082012 company name – city ensured projects processes adhered predefined standards acted liaison senior business managers various global stake holders recruited 100 analysts process suggesting best practices effective methods captured documented business requirements transformed functionalities strategic management project initiation planning delivering project deliverables time frame collaborate system specifications workflow documents new projects andor features maintainsupdates existing specifications project documents capacity planning staffing resource allocation per requirements possess good written verbal communication skills influencing team members stakeholders demonstrated various strategic management leadership skills executing multiple projects operations project lead multiple projects cognizant global logic 2012 january 2016 april client google maps roles responsibilities daily monitoring metrics investigating inefficiencies improve team processes meet kpi monitor work flows conduct quality reviews ensure high standards line project needs liaise management regarding work flows industry updates changes policy reforms analyzing requirements client needs policies transforming business functionalities bridging gaps various cross functional teams documenting various policy process enhancements effective communication tracking various metrics daily basis generating weekly metrics reports ability make sound wise decisions projects solving complex operational problems performing root cause analysis identifying various problems providing optimum feasible solutions educating coaching team members various policies standards enhancing competencies monitoring performance analysts adding measuring various performance metrics interpret customer feedback monitor satisfaction help drive programs improve team performance analyze metrics recommend operational flow improvements based upon analysis experience presenting various complex information data precise understandable way driving exceptional customer service end clients experience breaking problems issues segments resolving strategy given timelines demonstrated transparent accountability various projects throughout leadership career documenting defining scope time costs project mentoring training newbies cross functional teams various products functional needs business needs trained 200 associates sharing knowledge various processes multiple projects expert project management tools like ms share point visio proficient excel word powerpoint sql service escalations ticket management prioritizing issues related production resolving amicable solutions proactively tracking bottle necks process resolving providing feasible solutions writing sql queries updating checking dashboard metrics ensure operational efficiency enhancing kpi ability work independently minimal supervision worked various different cross functional teams like business quality analysts others associate analyst 012011 082012 designed developed various business works projects part integration understand existing frameworks applications determining requirements translating business requirements providing solutions complex challenges various cross functional teams highlighting issues pertaining process documenting best practices process enhancement proficient using excel sql basic queries data extraction analyzation reporting associate analyst 022009 112009 company name helping customers giving feasible solutions related windows operating systems solving complex problems pertaining computer hardware software troubleshooting internet network cable issues computer peripherals suggesting alternate products pitching sales achieved csat kpi providing optimum solutions customer satisfaction resolving customer queries pertaining hp products achieving customer satisfaction data entry specialist analyst 062008 012009 kelly services client google analyzing data using various queries transform requirements determining process business requirements transforming process requirements business logics functionalities providing good communication end clients business leaders documentation various process increase operational accuracy efficiency writing basic sql queries data reporting business technical functional needs education bachelor commerce accounting business management osmania university accounting business management gpa 30 master business administration gpa 34 master science information technology wilmington university delaware information technology gpa 331 skills analyst basic business works cable capacity planning coaching computer peripherals computer hardware computer applications client clients customer satisfaction customer service documentation driving features frame functional java leadership leadership skills logic mentoring excel microsoft office ms office windows operating systems powerpoint share point word network policies presenting processes project lead project management quality reporting sales sound sql staffing strategy strategic management supervision translating troubleshooting verbal communication skills visio web designing wise workflow written	BPO
construction manager project coordinator inspector summary demonstrate architectural construction management skills help contribute organizations success skills paradox microsoft office suite work history company name company name experience 011995 012001 construction manager project coordinator inspector company name city state maintained management information system provide data essential planning control project development scheduled monitored reported progress approximately 90 assigned projects ensured adherence time schedules compliance contracts requirements responded contractors correspondence behalf agency monitored contractor performance quality work progress ensured compliance plans specification construction projects reviewed identified necessary changes contract based field conditions provided technical guidance development staff maintained accurate records subsequent authorization payments 021989 021994 resident engineerconstruction proj mgr company name city state special projects unit construction manager supervised reconstructionrestoration 8 million nyc recreational center managed approximately 1520 jobs simultaneously coordinated inspected contractor work daily conducted weekly site coordination meetings monthly progress meetings coordinated contractor work local utility companies city agencies negotiated change order work authorized contractor payments managed interpretation blueprints specifications project contracts established job specifications established project goals procedures ensured projects compliance applicable new york city rules regulations evaluated approved contractors monthly payments 011989 architectural assistant company name city state prepared construction documents presentation drawings support ongoing projects supported aspects client service 011988 general office assistance drafter company name city state assisted development bids proposals presentations clients review prepared construction documents support ongoing projects education training may 2016 masters historic preservation pratt institute historic preservation bachelor science architecture city college new york school architecture architecture asbestos supervisor certificate lead inspector certificate ati asbestos lead training institute city state institute design city state perspective rendering certificate international design seminar poltechnico milan italy certificate mechanics institute city state activities honors professional women construction pwc languages bilingual spanish english skills ada agency blueprints bi construction manager contracts client clients excellent customer service fluent english english inspector interpretation meetings microsoft office suite management information system paradox presentations progress project development project management proposals quality rendering spanish specification supervisor team player verbal communication skills written	CONSTRUCTION
creative director professional summary hard working punctual dependable detail oriented well organized excellent oral written communication skills strong organizational skills ability positively proactively handle customer concerns prioritize multiple task fast paced environment ability work multiple projects effectively efficiently independently collaboratively within teamto obtain position well established company use experience skills provide best services customers employer core qualifications ms office suite wordpower pointexceloutlook experience 032013 current creative director company name city state primary responsibilitiesmanage creative teamsapprove reject advertising campaign ideasensure team meets deadlines stays within budgetattends photo shoots supervises production teamwrite copy clients ads brochures tv spots radio forms advertisingresearch technical properties productsdetermine makes products appealing consumersdevelop unique new conceptsoversee productionconceive develop produce effective advertising campaignswork account executives determine client needs budgetensure campaign stays within budgetcreate present storyboards ideaswork art directors create ideaswrite clear persuasive copy websites brochures ads means advertisingupdate digital media timely contentperform search engine optimization techniquesoversee campaigns production completionrevise edit proofread content needed directed clientrespond feedback timely mannerwork within tight deadlinesmonitor change advertising campaigns change effectivenesscheck copy spelling grammar errorswork media plannersbuyers production department fully develop advertising campaignresearch competitors keep abreast market trends 032011 062013 personal stylist company name city state maintain fashionable professional image customer service role model ·consistently seek new fashion product knowledge act expert customer · search innovative ways increase business use personal book store traffic customer referrals website requests personal networking ·provide expertise honest confident feedback regarding merchandise style fit ·wardrobe every customer · use directive selling skills cross team online selling promote key items latest trends new arrivals replenishment basics ·build lasting relationships customers contacting follow purchases suggest new merchandise invite upcoming events · demonstrate leadership home based department selling throughout entire store · set achieve personal daily monthly yearly special event goals ·develop extensive personal clientele 012010 032011 sales professional company name city state set achieve personal sales goals supporting goals team greet customers timely professional engaging manner provide honest confident feedback customers regarding merchandise style fit build lasting relationships customers contacting follow purchases suggest new merchandise invite upcoming events consistently seek new fashion product knowledge act expert customer open new nordstrom fashion rewards accounts means building customer relationships work team player ensure customer receives best service possible perform daily department maintenance tasks including stock work remerchandising display price markdowns merchandise transfers light cleaning 112009 122009 sales professional company name city state achieve exceed individual sales plan utilizing strategic selling skills assist customers purchases build new existing customers employing client development outreach followup well provide outstanding service customer interactions 102008 052009 operations supervisor company name city state limited supervision provides duties teller handle compliance audit operations regulatory issues workflow scheduling transaction approval teller training andor teller supervision responds inquiresproblems may handle complex servicestransactions 112007 092008 teller company name city state process customer transactions mistakes patience attention detail ability follow procedures responsible maintaining balancing cash drawer introduce customers new products services generate leads members sales team close every teller herhis scorecard goals greet customers make feel welcome also engage customers learn financial needs 062005 062007 customer service representative inside sales company name city state indirect contact customers sales force receives initial request sample order price information stock availability enter products information product database make travel arrangements monitor inventor request stock literature maintain product database create update c msds specs scan link product literature email documentation customers download information supplier websites request link composition breakdown bse statements create nafta certificates origin update act produce update ppt presentations proofread orders update print labels answer multiline switchboard 062005 092005 msa coordinator company name city state primarily responsible timely accurate processing medicare set aside referrals initial data entry followup followthrough claims examiners applicant attorneys defense attorneys structured settlement brokers obtain critical information necessary processing referral 112004 012005 receptionist cashier csr company name city state duties included giving proper timely information customers answering customer inquiry products data entry quickbooks filing copying faxing cash handling customer service 012004 062006 telephone interviewer company name city state making going calls selected people conduct telephone surveys interviews focus groups 102002 112007 bookkeeper company name city state maintain bookkeeping company education 2016 bachelor science marketing california university northridge city state professional affiliations american marketing association ama david nazarian school business skills attention detail scheduling coordinating handsonbookkeeping customer service data entry database documentation email fashion faxing filing financial focus merchandising excel microsoft office applications ms office suite outlook power point word presentations quickbooks selling sales sales plan scheduling strategic structured supervision surveys switchboard team player telephone make travel arrangements websites workflow composition operations marketing business development consulting	APPAREL
support officer executive profile seeking assignments hardware network servers technical support organization deliver results leveraging strong exposure operations cisco certified network associates nearly 6 year 3 months experience site networking operations installation configuration technical supporttroubleshooting incident management well client servicing server 2k3 2k8 ubuntu server configuration network configuration implementation dhcp server file server dns server network monitoring tools effective communicator excellent skills building relationships possess strong analytical problem solving organizational abilities assembling disassembling pc motherboard hard disk drives working local network printer configure cable utpstp coaxial key highlights manage data server data security successfully performed configuration nas server ad server child domain cisco router firewalls network printers provided expertise installation management infrastructure cisco routers switches servers thin client systems network cables network printerssoftwares etc delivered successful gradation enterprise domain server windows 2003 2008 received appreciation clients top management providing value addition project automating certain tasks saving time resources skill highlights configuration managing vmware workstation server creating virtual systems windows xp vista windows7 windows 8 working microsoft office 2003 2007 working kingsoft office libre office working thunderbird mail outlook mail pme mail local external network monitoring computer hardware assembling dissembling configuration maintenance computers troubleshooting pc printers problem software knowledge erp time desk cctv ppc tally ess chs etc professional experience support officer march 2011 august 2015 company name system administrator april 2010 january 2011 company name lab technician technical support april 2009 march 2010 company name comprehensive knowledge cisco networking technologies protocols handling network infrastructure lanwan migration configuration network devices routers switches firewalls etc skilled planning implementing lanwan solutions configuring routing protocols rip eigrp ospf static default route assisting design implementation network troubleshooting troubleshooting extending highend technical support various servers ensuring high customer satisfaction levels prompt redressal problems configuring troubleshooting ip phones network printers virtual interface vmware related issues assigning user nodes various devices installed networked handle allocation protection user rights per companys policies configuration maintaining lan installing active directory dns dhcp ftp telnetuser profile remote connectivity assigning ip address managing local domain users account sharing permission terminal services trusting software deployment etc configure windows server 2003 2008 active directory terminal server group policy manage data server security sap basis client gui installation sap online support system backup recovery dr hadr data synchronization monitoring user management transaction lockunlock user authorization users role windows servers microsoft active directory services server 20032008 configure domain security policies local security policies configure manage file server share folders design dns dhcp servers 20032008 server configure manage users profiles share folders implementing group polices configuration microsoft terminal services rdp remote access tools education ba eiilm university city higher secondary passed mp board bhopal high school passed mp board bhopal professional certifications mcp microsoft certified professional fist paper clear administering windows server 2012 june 2013 id 10171726 ccna cisco certified network associates dec 2009 id 11716258 jchnp jetking certified hardware networking professional jetking infotrain limited ab road indore mp 2010 professional affiliations national council vocational training neocorp international ltd pithampur nov 2013 major attainments accredited best cricketer award neocorp internation ltd inter tournament indore 2014 personal vitae fathers name mr govind singh lodhi date birth 1st jan 1988 personal information marital status married hobbies playing cricket permanent address village jhinna post abhana disit damoh mp pin code 470662 declaration declare whatever information given correct according best knowledge languages english hindi skills active directory backup ccna cisco cisco certified computer hardware hardware client customer satisfaction dec dhcp dns eigrp english erp firewalls ftp gui hindi ip lan managing access microsoft certified professional mcp mail microsoft office office outlook windows 8 windows windows7 windows xp migration ess network associates network printers network troubleshooting network networking ospf policies printer protocols rip routers routing sap sap basis servers switches technical support phones telnet terminal server troubleshooting vista wan windows server additional information marital status married hobbies playing cricket permanent address village jhinna post abhana disit damoh mp pin code 470662 declaration declare whatever information given correct according best knowledge	BPO
assistant project managerdesign build construction coordinator summary highly motivated civil engineer 16 years experience working one north americas largest respected construction engineering organizations revenues 11 billion consistently ranking among top five contractors engineering newsrecord experience kiewit prepared successfully plan execute projects promoting safety quality schedule cost performance career experience ranges construction design coordinator multi billion dollar design build project onsite project engineering project management selfperforming heavy civil construction work ranging 545 million 31 million dollars excellent communicator skilled construction means methods cost controls scheduling claims analysis contract administration field engineer project controls manager one largest designbuild project maryland manages approximately 1000 wbs activities p6 schedule even six month delay award project project substantially complete original completion date clara coordinates daily basis incoming outgoing correspondence cost loaded cpm rfis modifications change orders unforeseen field conditions required redesign schedule modifications adhere hard completion date highlights hard dollar estimating training expedition centric viewpoint constructware accomplishments sixteen years experience working one north americas largest respected construction engineering organizations responsible successful strategy development execution time related impact analysis resulting 26 million net change contract even six month delay award project project substantially complete original completion date responsible development execution dirt flow impact analysis resulting 2 million net change contract developed successful plan rephase bridge construction highly traveled weatherdamaged interstate traffic could shifted onto new construction prior winter season project controls manager document control asbuilt deliverables 200 miles fiber optic network installation experience 092013 current assistant project managerdesign build construction coordinator company name city state 062011 092013 project contract administration manager company name city state intercounty connectorsegment b 550 million maryland state highway administration mdsha consisted construction seven miles new sixlane toll road work included 24 million cy excavation 17 million cy embankment 500000 sy new pavement section 65000 sy mse walls 80000 lf drainage 15 bridges totaling 600000 sf deck bridge spans reaching 207 lf evaluated mitigated cost owner contractor changes occurred designbuild contract negotiated change orders 26 million oversaw project controls one largest designbuild projects maryland managed approximately 1000 wbs activities p6 schedule coordinated incoming outgoing correspondence cost loaded cpm rfis modifications change orders unforeseen field conditions required redesign schedule modifications adhere hard completion date 032008 062011 structures project engineer company name city state i95i495 interchange telegraph road 256 million vdot consists recontruction i495 interchange telegraph road alexandria work included 500000 cy excavation 321000 sf new pavement 39000 lf drainage 400000 sy base overlays 23 retaining mse walls 4 soundwalls 11 aashtosteel girder rampsbridges totaling 380000 sf deck 5 box culvert extensions overall direction safety quality schedule cost performance structural operations planned executed work procedures coordinated various phases construction bridge widenings designed substructure superstructure formwork multiphased bridges prepared job const projections reviewed approved pay estimates invoices procured coordinated delivery structural materials negotiated 2 million dollar net change project oversaw project close 082007 032008 estimator company name city state 032007 032008 structures superintendentdesign coordinator company name city state design build i95 widening reconstruction 170 million florida department transportation fdot district 5 consists widening 10 miles existing i95 four lane interstate highway six lane interstate highway brevard county fl work consisted 15000 lf 18 concrete pile 2500 c structures concrete 2900 lf aashto girders 50000 lf median storm drain pipe 174000 lf underdrain overall excavation embankment excess 585000 cy along 435000 sy stabilization 280000 sy optional base oversaw design coordination 3 design build bridge widenings developed best means methods construct challenging project supervised construction bridge widenings planned executed work plans coordinated various phases construction 082004 032007 structures superintendent company name city state western beltway project 562 million florida turnpike authority consists construction 7 aashto bridges 2 bridge overpasses 2 signature soundwalls 6 ramp toll facilities 2 mainline toll plazas grading approximately 25m cy dirt asphalt paving drainage well electrical signage work created 90 day 3 week schedules structures operations supervised construction aashto bridges signature walls 100000 manhours accident free planned executed structural field operations 092001 122004 stations project engineer company name city state douglas line renovation project 351 million chicago transit authority consisted renovation six elevated train stations 2 atgrade stations 5 miles track oversight coordination 15 subcontractors architectural elements within passenger stations drafted subcontracts material contracts project responsible review approval pay estimates invoices quality control final work product prepared submittals rfis procured permits city chicago building department negotiated change orders 122002 082004 structures officefield engineer company name city state dublin i16 101 million georgia department transportation gdot 082000 092001 field superintendentproject controls manager company name city state level 3 communications fiber optic network project 415 million level3 installation atlanta ga birmingham al coordinated scheduled subcontractor operations trenching directional boring equipment installation 150 miles prepared weekly construction status reports acting client representative private property acquisitions obtaining easements verification installed quantities invoice approval payment equipment purchase coordination delivery time installation managed document control asbuilt turnover client entire project florida north carolina 081999 082000 field engineer company name city state howard street track reconstruction 31 million city baltimore light rail odonnell street viaduct 103 million maryland department transportation site quality control inspection horizontal vertical rail alignment production progress updates client quality control oversight self perform crews pouring bridge decks education 1999 bs civil engineering university kentucky city state us civil engineering clara newsom assistant project manager skills bridges contracts delivery direction engineer framing hvac lighting managing materials access 31 network installation painting plumbing procurement project plans quality quality control safety sound supervising supervision transportation type iii type ii utilities	CONSTRUCTION
senior supply sergeant objective obtain position logistics arena inventory management specialist logistics management specialist supply management specialist senior logistics analyst within organization experience knowledge skills used accordingly professional experience company name city state senior supply sergeant 042012 current knowledgeable army supply regulations processes principles procedures concepts logistics management responsible processing analyzing reviewing equipment fielding documents managed equipment readiness retrograde redistribution maintained records lost destroyed stolen propertycoordinated execution 5 million government contracts initial request contract awardreviewed corrected budget estimates proposals completeness accuracy compliance established regulations policies procedures trained senior leaders subordinates logistics supply operations property book enhanced system pbuse company name city state senior logistics noncommissioned officer 052011 042012 supervised managed logistical operations expertise areas logistic supply management property book management movement control planning coordinating monitoring executing logistics preparation sustainment battle tracking within brigade monitored ensured unit followed command supply discipline program within guidelines department army regulationsconducted required inspections subordinate units accordance procedures ensure proper standards identified strengths weaknesses provided alternative courses action unit improve performance measures validated monthly unit status readiness recorded results provided services subordinate unitscustomers ensuring required needs met maintained detailed equipment analysis reports brigade company name city state senior supply sergeant 022000 052011 supervised army force generation arforgen reset operations two occasions conducted time brigade returned theater provided material supply maintenance support ensure authorized assets hand valid requisition accordance army maintenance management ensured proper disposal procedures implemented disposing excess property presented technical guidance supply chain management superiors subordinates managed coordinated movement department army stock loaned equipment company name city state property book noncommissioned officer 031997 022000 served brigade property book supervisor processed resolved unit level property accounting issues daily ensuring property listings accurate commanders hand receipts updated monthly coordinated logistical support annual inactive duty training conducted analysis briefs current future equipment authorizations managed excess program directing crossleveling provided disposition equipment achieve maximum equipment readinessprepared provided professional guidance property accountability directed handled administration property book records employment information job availability date august 1 2014 citizenship united states citizen security clearance secret active skills logistics forecastingplanning project manager supply chain management inventory management logistics management purchasingprocurement qaqc record organizationmaintenance strategic planning multisite operations multiunit operations supply policies supply process procedures budgeting customer supportservices data entry process documentation record keepingproofreadingediting file system development written oral communication ms word excel powerpoint property book unit supply enhanced pbuse property managementprograms wbflis logdat logistics information warehouse liw ssnlin automated management integrating system slamis fedlog faast exchange pricing fmsweb general fund enterprise business system gfeb wright express wexplanning future operations managing current operations battalion brigade level command post familiar staff operations brigade combat teams unit readiness ability type 40 wpm education technical certificate gfeb 2013 defense acquisition university city state us technical certificate planning program bugdeting executive budget analyst 2008 military training city state us technical certificate pbuse 2007 property book unit supply enhanced city state us	AVIATION
business development manager sales account professional highly experienced senior account manager focused maximizing sales expanding network connections directing every account systematically logically take ownership vital role fulfilling companys mission exceeding organizations long term objectives signature strengths business business business customer contract negotiation calm pressure account management total quality management pl management business development career accomplishments business development manager 072005 current company name city state acquired established successful business development operations high impact initiatives throughout dallas market collaborate consultations decision makers meet specific needs new repeat business created successful business marketing plans long term strategies 1 year 3 year 5 year recruited managed contract labor day workers w2 employees high turnover business delivered results recognized top sales generator increasing sales level 60 2007 alone developed departments first incentive performance plan motivated staff resulted 23 average sales increase annually managed portfolio 25 simultaneous accounts generated 400 thousand revenue grew client base 2 accounts 50 accounts 5 years senior student loan consultant 062013 022015 company name city state drive sales leadership position negotiated details loan forgiveness programs clients based needs interests resulting cost effective payments forgiveness student loans ranging 20100 trained new sales staff policies procedures supervised 20 account executives served senior closer consistently met exceeded company expectations productivity client retention delivered results consistently ranked top 10 sales representatives 75 representatives company successfully acquired portfolio 400 clients generated 200 thousand revenue per year guided 12 million dollars forgiveness clients portfolio established 21 new accounts first month new sales representative record territory sales manager 022007 032009 company name city state created strategies expand client base homeowners businesses grow existing customer sales referrals monitored market conditions product innovations competitor activity adjusted account sales approach address latest market developments attended trade shows sales conferences networking opportunities create successful ongoing business relationships delivered results managed organizations third largest region performed full sales cycle duties increasing annual sales 20 established 30 new accounts earning combined revenue short 1m route sales associate 082003 022007 company name city state negotiated new promotions fortune 500 companies including walmart sams club target kroger collaborated account managers prepare deliver performance updates quarterly business projections reviews responsible ensuring delivery products stores within market ensuring product availability points purchase delivered results managed portfolio large format accounts generated 15 million revenue per year ranked top 15 sales representatives 80 representatives north dallas region identified frito lay board directors sales presentation performance highest profile stores nation highest producing sales route north dallas market 2005 skill trainer 012001 012004 company name city state managed comprehensive workload responsibility diverse range functions serving host prep cook short order cook cook required management implemented higher standards quality service restaurant serving staff achieving high levels guest satisfaction increased customer retention levels delivered comprehensive training new night shift servers provided guidance support 814 servers daily basis production manager 011998 012000 company name city state responsible vast range operating functions including management profit commercialspublic service announcements served director producer university football basketball games ensuring highest levels quality commentary hosted radio talk shows playing diverse musical styles including jazz hip hop rb blues gospel performed several public service events uplift local community toy drives promotions local businesses university rallies shift manager 011994 011996 company name city state promoted manager within one year based exemplary work ethic demonstrated commitment company goals objectives efficiently resolved customer problems concerns satisfaction involved parties identified measures reduce labor cost 20 education bachelor science business management grambling state university city state football team united states racquetball association skills qualifications	BUSINESS-DEVELOPMENT
supervisor accountant professional summary ability work fast paced deadline driven environment independently team core qualifications microsoft office advanced excel powerpoint ms access atlas windows 95 xp harvard graphics quickbooks ngs systems net global solutions systems people soft sap quicken nanovision 2tier phoenix e1 business objects experience supervisor accountant july 2015 current company name city state performed financial reporting activities ichthys project specific responsibilities included following financial reporting including variance analysis pls balance sheet project accounting including billing month end closeout assigned projects sarbanes oxley compliancefcpa quarterly testing internal controls responsible preparing budgeting forecasting account reconciliations analysis balance sheet accounts monitoring project accounts receivables unbilled unearned financial performance responsible preparing backlog roll forward ichthys prepare powerpoint presentations charts graphs attend monthly quarter psrpfsr meeting performance adhoc request special projects required lead accountant july 2008 july 2015 company name city state performed financial reporting activities within government infrastructure minerals product line specific responsibilities included following financial reporting including variance analysis pls balance sheet project accounting including billing month end closeout assigned projects sarbanes oxley compliance quarterly testing internal controls assist budgeting forecasting account reconciliations analysis balance sheet accounts monitoring project accounts receivables unbilled unearned financial performance responsible preparing backlog roll forward infrastructure minerals assist preparing powerpoint presentations charts graphs performance adhoc request special projects required senior accountant december 2007 june 2008 company name city state review ssc general ledger accounts make correcting entries performs account analysis reconciliation create maintain ad hoc reports reporting databases access excel monitor ssc process execution sox compliance coordinates testing activities auditors generate analyze process performance metrics assists developing testing automated tools lotus notes ssc webpage assist preparing powerpoint presentations charts graphs reconcile intercompany balances 18 sister companies prepare accounts payable accruals reconcile ap accruals payroll transactions fixed assets set fixed assets jde depreciation expense pay monthly lease vehicles gas cards prepare monthly financial reports tax packages prepare monthly forecast analysis summary variance explanations senior financial analyst october 2005 october 2007 company name city state 20th century fox home entertainment one worlds recognized respected producers distributors films television programs researched analyzed licensee royalty statements reconciled local office financial statements evaluated companys position using multiple schedules eg sum cost revenue contribution forecasted monthtodate prepared analyzed monthly forecast prepared quarterly forecast statements presented findings senior management prepared maintained reviewed forecasts set projects peoplesoft performed monthend close activities individually analyzed prepared production actual analyzed prepared monthtodate yeartodate variance explanations prepared journal entries coordinated senior management input book entries people soft performed financial analysis requested prepared licensee royalty statement uploaded atlas prepared processed journal entries uploaded peoplesoft general accountant june 2005 august 2005 company name city state supervised 120 different accounts within united states using nanovision adjusted journal entries balance general ledger handled bookkeeping monthly byusing nanovision excel provided bank reconciliations monthend closing statement account accountant september 2004 january 2005 company name city state oversaw accounts receivables operating approval process support production 150 checks weekly authorized check signer approved wire transfers 1m adjusted journal entries balance general ledger contributed annual budget process working various department heads review historical activities trends future obligations handled 1099 miscellaneous tax issues 2005 managed monthend closing cycle education master business administration business development strategy management may 2008 pepperdine university graziadio school business management city state business development strategy management bachelor science finance spanish may 2004 university new orleans city state finance spanish languages fluent english spanish proficiency decreased due moderate use skills account reconciliations accounting accounts payable accounts receivables accruals ad ap balance sheet balance bank reconciliations billing bookkeeping book budgeting budget business objects charts oral communication cpa databases fluent english senior management finance financial financial analysis financial reports financial reporting financial statements fixed assets forecasting general ledger general ledger accounts government graphs harvard graphics jde lotus notes access ms access excel microsoft office office powerpoint powerpoint presentations windows 95 monthend closing payroll peoplesoft people soft presentations quickbooks quicken reporting sap sox compliance sarbanes oxley spanish tax television variance analysis excellent written	ACCOUNTANT
personal trainer summary accomplished assistant store manager 10 years managerial experience retail setting areas expertise include sales recruiting people management retail sales professional versed product placement merchandising extensive experience inventory management shipment processing retail professional extensive knowledge supplement industry including current trends enjoys helping customers find new exciting products experience personal trainer jun 2010 current company name city state wbff pro sponsored athlete healthy lifestyle nutrition fitness guest expert weoa 985 evansville radio 15000 listeners work personal healthy lifestyle training clients determine overall health nutrition fitness goals tailor workout nutrition programs help clients meet goals develop personal brand client outreach using social media online tools instagram facebook google etc coordinated lead presales opening total 1000 members signed opening day consistently provided excellent customer service assisted account management 15000 members recruited hired trained staff 20 fulltime parttime employees provide excellent customer service 15000 members maintained overall operations facility including maintenance cleaning staff inventory responsible completing payroll scheduling reporting corporate office trained coached mentored staff ensure smooth adoption new program implemented innovative programs increase employee loyalty reduce turnover exceeded company objectives sales hired trained 90 staff trained coached mentored staff ensure smooth adoption new program planned led three training sessions promote sales team professional development sales goal reinforcement entered numerical data databases timely accurate manner obtained scanned records uploaded database scanned documentation entered database reviewed updated client correspondence files scheduling database maintained daily bookkeeping report led creation recruiting plans open positions prescreened resumes prior sending corporate hiring managers consideration screened applicants based theirtrained new sales associates trained new sales associates quarter alerted customers upcoming sales events promotions cleaned organized store including checkout desk displays stocked replenished merchandise according store merchandising layouts operated cash register cash check credit card transactions 100 accuracy completed point sale opening closing procedures including counting contents cash register handled customer relations issues gracious manner accordance company policies welcomed customers store helped locate items resolved customer complaints professional manner prioritizing customer satisfaction mentored new sales associates contribute stores positive culture followed merchandising guidelines present visually appealing displays answered customer telephone calls promptly appropriate manner assisted clients determining overall health nutrition fitness goals determined tailored workout nutrition programs best suited client educated clients proper nutrition cardio capacities correct workout weightlifting form helped clients reach goals consistent motivation education accountability assisted clients determining overall health nutrition fitness goals determined tailored workout nutrition programs best suited client educated clients proper nutrition cardio capacities correct workout weightlifting form helped clients reach goals consistent motivation education accountability assisted clients determining overall health nutrition fitness goals determined tailored workout nutrition programs best suited client responsible new client outreach retention accomplishments 1st place muscle model wbff amateur las vegas world championships 2014 led earned pro card fitness manager mar 2015 mar 2015 company name city state team leader tracking sales help development training programs manage 16 personal trainers oversee operations floorgroup training conducted weekly training meetings schedule client appointments front desk customer service prepare weekly reports education high school diploma buisness southern indiana city state united states college coursework business management communications strategic leadership course certifications cpr international fitness professional associate certified weight lifting kickboxing aerobics certifications current personal training insurance thomco insurance skills clients training customer service operations receptionist retail sales sales account management sales bookkeeping cash cash register closing correspondence credit credit card customer relations database databases documentation increase instructor inventory maintenance merchandising new sales sale payroll point sale promote sales recruiting sales sales associates sales events sales team satisfaction scheduling telephone sales associate cpr front desk training programs	FITNESS
special events coordinator summary marketing public relations professional five years experience campaign management strategic media communications social media management event planning seeking position marketing coordinator milk honey excellent verbal written communication skills sound knowledge marketing principles market project managementmotivated confident multitasks creative innovative energetic social media savvy highlights excellent verbal written communication skills sound knowledge marketing principals market project managementmotivated confident multitasks creative energetic social media savvy accomplishments conceptualized launched campaign name marketing campaign led number increase sales initiated groundbreaking pr campaign television company secured number additional public interest compared earlier efforts ran communications public relations efforts number project type projects budgets totaling amount served products product line expert experience special events coordinator june 2014 current company name city state established maintained cooperative relationships representatives community consumer employee public interest groups cultivated positive relationships community public relations campaigns estimated project costs monitored budgetsdeveloped corporate communications strategies programs including project timelines managed official company page facebook facilitate interaction supporters coordinated monthly quarterly marketing community events example administrative assistant august 2012 june 2014 company name city state researched negotiated implemented tracked advertising public relations activities evaluated managed new strategic business opportunities planned organized corporate media special events established longrange objectives developed innovative strategies help achieve planned negotiated media buys including tv radio print digital managed complete redesign launch companys website number months created official company page facebook facilitate interaction customers managed social media programs including internet forums blogs social networking applications message boards presented current promotions public events tradeshowsestablished longrange objectives developed innovative strategies help achieve estimated project costs monitored budgets edited distributed press releases pitches local national media outlets securing positive coverage multiple publications tracked negative communication organization websites blogs developed strategies addressing public relations intern march 2012 july 2012 company name city state researched negotiated implemented tracked advertising public relations activities wrote developed media kits initiative name project name evaluated managed new strategic business opportunities edited distributed press releases pitches local national media outlets securing positive coverage multiple publications social media intern may 2011 september 2011 company name city state created official company page facebook facilitate interaction customers conceptualized wrote project briefs jump start work outside vendors internal stakeholders marketing public relations intern september 2010 may 2011 company name city state created official company page facebook facilitate interaction customers managed inbound outbound marketingcampaigns generate new business support partner sales teams wrote newsletter marketing copy presentation materials special projects planned publicized events including negotiating vendor contracts designing promotional materials education bachelor science business marketing montana state university city state member club name clubcoursework course name interests marathons hiking reading volunteering lectures yoga professional development scrapbooking additional information philanthropy chair alpha omicron pi volunteer reading kids marketing cochair junior league skills public relations software gorkana factiva cision desktop publishing software illustrator photoshop microsoft office suite online google docs social media platforms ie facebook twitterpinterest youtube instagram	PUBLIC-RELATIONS
engineering manager profile lean manufacturing professional 20 years experience lean manufacturing continuous improvement highly skilled lean six sigma initiatives skills microsoft office visio inventor lean manufacturing spc fmea minitab process improvement professional experience 122015 082016 engineering manager company name city state build foundation engineering department airmate company lead develop mentor group engineers daily tasks project assignments project timelines standardized estimating process improving estimations 30 5 implement engineering change control process 012009 122015 process technician company name city state lead leancontinuous improvement projects develop standardize improve manufacturing processes approve engineering decision material dimensional specifications processes tolerances validate verify new product designs participate lead 3p events 032005 012009 quality engineer valve value stream company name city state handled customer complaints corrective actions proactively visited customers regarding quality process improvements maintained apqp database included pfemas control plans product profiles applicable work instructions performed capability studies machines processes assisted development new products new processes 012003 012005 process technician valve value stream company name city state created maintained value stream maps championed led kaizen events derived value stream maps led multiple material process cost saving initiatives created controlled standardized work including operational instructions set instructions assisted applications manufacturing engineering new product development launches 011997 012003 value stream group leader company name city state led 5070 hourly employees day day activities maintained improved safety morale productivity cost quality daily led continuous improvement activities productivity quality safety education training 2014 applied industrial ergonomics 2014 lean certification parker lean boot camp ii iii 2013 epa certification 2011 aws brazing certification 2007 six sigma academy greenbelt training 2004 duggan associates value stream mapping 2006 mixed model value stream mapping 2003 purdue university pokeayoke certification indiana tech city state skills continuous improvement database ergonomics estimating manufacturing processes mentor new product development processes quality safety six sigma	ENGINEERING
graphic designer summary enthusiastic student majoring chemistry great performing many task timely matter efficient possible strong background computer tasks data analysis well business management highlights general chemistry organic basic html coding microsoft office 3d chemistry laboratories including synthesis animation database analysis purification extraction inventory management salesprofit ir spectroscopy well analyzing nmr analysis using sql server various pos mass spec data software graphic designing using photoshop illustrator experience graphic designer august 2009 march 2013 company name city state charge advertising designing publishing point sale materials general manager august 2009 august 2011 company name city state installing pos systems computer networking fuel inventory management payroll management general manager march 2006 october 2014 company name city state team scheduling payroll management accomplishments · eight year business management managed lower cost good increase sales profit charge sales operations ordering inventory customer service education chemistry 2015 el camino college city state gpa recipient edison international green job scholarship · member el camino chemistry club · member mesa mathematics engineering science achievement program · recipient honor transfer student award chemistry recipient edison international green job scholarship · member el camino chemistry club · member mesa mathematics engineering science achievement program · recipient honor transfer student award molecular cellular developmental biology 2017 university california los angeles city state usa skills 3d photoshop advertising animation business management chemistry computer networking customer service database analysis designing graphic basic html illustrator inventory management inventory materials microsoft office nmr payroll pos profit coding sales scheduling sql server	DESIGNER
hr services representative summary multiskilled professional good allround hr imformatory skills capable ability deal recruitmentprocessing needs organization experienced providing timely date hr advice managers employees whilst time making sure employee employers interests best represented key skills excellent telephone manner high standard communication skills able deal highly confidential matters professionally discreetly strong communicative interpersonal teambuilding leadership highly developed written verbal presentation skills good computer skills excellent knowledge microsoft word excel possess proactive positive confident attitude professionals human resources association recruiting selection techniques experience 102012 current hr services representative company name city state dealing recruitment needs employment issues company ensuring timely recruitment new employees business initial job offer made induction company including offer letters contracts etc duties process enrollment new recruits contacted job applicants inform application status thoroughly explained employee handbook new employee orientations process requests enrollment updates changes claims group benefit plans process application leave provide information staff managers requested making sure promotions transfers pay increase take effect planned prepare job status reference letters requested employees weekly basis set maintain correct records employees within system databases providing employment references past employees prepare offer letters employment contracts employees conducting prepostemployment checks reference security checks job applicants process staff status changes register new employees companys time clock system prepare company ids employees process application leave provide information staff managers requested assist employees customers alike person phone ensure issuesconcerns rectified within timely manner liaising managerssupervisors departments meet demands department whether pertaining recruiting leave benefits concernsqueries scan attach documentation relating employee electronic file ordered stationery supplies filed documents daily basis photocopied faxed documents assisted packaging payslips prepared haulage contractor payrolls weekly basis 052010 072011 tellercustomer service representative heart trainee company name city state providing assistance needed branch equals getting operation branch date duties acted customer service representative csrteller opening accounts processing transaction members assisted members using facilities branch offers also providing information different types products services society offered also members group batched teller transaction vouchers daily prepared utility payment vouchers dispatch within turnaround time set society filed prepared loans vouchers dispatch daily prepared daily listings content cash deposit box assisted filing documents application cards payroll listing letters internal external members etc assisted registration members concierge queue assisted retrieval faxing signature cards documents requested prepared letters customers suppliers directed education 2019 bsc human resource management university college caribbean city jamaica human resource management pending 2009 select one general st jago high school city state jamaica 7 csec cxc subjects professional affiliations jamaica national building society tellercustomer service representative skills human resource management basis benefit plans benefits claims contracts databases documentation file hr increase induction packaging recruiting recruitment security accounts cash csr customer service customer service representative dispatch faxing filing loans payroll receptionist retail sales vouchers confident excel microsoft word presentation skills proactive self motivated telephone word	HR
cad designer summary seeking position respected company allow contribute success working cohesive environment im highly dependable motivated software engineer enthusiastic team player dedicated streamlining processes efficiently resolving project issues bringing 7 years experience autocad gis mapping industry highlights certified autocad designer project management land desk civil 3d andgps proficient microsoft office suite certified gis technician detailed estimator proficient esri sap microstation adobe photoshop illustrator indesign professional value offered successful obtaining required permits city county state levels building maintaining professional relationship officials community involvement included limited speaking different levels school children career development served united way loaned executive experience cad designer 082008 042015 company name city state civil design experience erosion control site work included gathering measurements grading development drawdesign cad proecreo autocad microstation put together job folders print fold drawings create production document release pdr review accuracy drawings mapped production support vast array project types including cast iron replacement projects system editing inputing qaqc arc gis entry daily performance sap data entry routinely participated utility meetings city officials drew blue prints obtain city county state permits performed routine cad gis related data maintenance tasks utilizing autocad esri based applications performed regular quality control checks gis data nonspatial databases minimal supervision ensure data integrity assisted design complex layouts drawings general written verbal specifications project team prepared plan section detail design drawings facilities troubleshooting client issues gis software data user techniques trained employees product operations functionality usage collected field data gps created update gis data layers laser machine operator 102006 072008 company name city state drew edited parts using auto cad performed typical laser cutting welding operations selected proper cutting welding programs proper fixtures established proper stop location adjust laser beam focal point made proper setups cutting welding operations performed prescribed maintenance required performed dimensional inspections detected reported defective materials questionable conditions department supervisor education associate science computer science business administration 2008 virginia college city state computer science business administration troy university city state certifications project management certified gis technician certified auto cad designer detailed estimator land desk civil 3 professional affiliations successful obtaining required permits city county state levels building maintaining professional relationship officials community involvement included limited speaking different levels school children career development served united way loaned executive skills 3d adobe photoshop auto cad autocad cad client data entrydatabases editing esri gis gps illustrator indesign laser materials meetings microsoft office suite microstation project management qa quality control sap supervisor supervision technician troubleshooting welding written	DESIGNER
room chef summary motivated personable professional broad range food beverage experience well experience worlds leading hotel management companies customer service guest relations quick learner great performing alone team flexible versatile organized eager anticipate challenges higher level highlights sous vide technique contemporary sauce work food handlers card focused disciplined high volume production capability welltuned palette focus portion cost control inventory management familiarity scheduling proficiencystandard operating procedures problem resolution deadlineoriented microsoft office spreadsheet development employee training development safetyoriented superior communication skills team player conflict resolution skilled multitasker excellent judgment adaptable organized fast learner staff training development data management pos systems scheduling accomplishments nominatedawarded group leader culinary institute america experience room chef may 2014 september 2015 company name city state responsible daily operations kitchens casual dining restaurant fine dining steakhouse well management steakhouse front house operations experience includes scheduling payroll overall management 20 employees training development creating seasonal menus inventories purchasing receiving assisting organization delegation large functions special events costing menu changes reduced food cost percentage restaurants 10 slashed time required conduct monthly inventories food beverage outlets completely redesigning structure organization inventory sheets data input sheets line cook july 2012 may 2014 company name city state responsible pantrygarde manger sauté stations assisted daily prep production menu items well preparation execution highvolume functions worked small tightknit team constantly changing menu rotated monthly allowed freedom creativity involvement menu development multiple ideas popular nightly specials added permanent monthly menus room dining server july 2011 july 2012 company name city state delivered meals guest rooms providing full tableside service guests meal periods set tables per order assisted plating presentation assisted guests requests pertaining food beverage well hotel departments amenities assisted pastry kitchen garde manger stations preparing items amenities performed departmental tasks conducting monthly inventories daily requisitions participation regimented daily cleaning organization schedule utilizing pairing knowledge gained studies court master sommeliers speaking guests increased overall sales wine room dining 20 patisserie attendant room dining order taker january 2010 july 2011 company name city state patisserie responsible daily business operations including arranging serving freshlymade desserts pastries coffee espresso beverages broad knowledge ingredients execution products storing holding perishables accordance health code including fifo temperature logging sanitation cleanliness standards recording inventory purchasing receiving orders room dining answered guest inhouse calls pertaining room dining orders well expedited orders working closely kitchen setting tables arranging expediting delivery daily hotel welcome amenities well many inhouse conferences functions room dining streamlined processes regarding amenities communications future shifts redevelopment printed restaurant menus mozen pierre gagnaires twist cafe barista november 2008 november 2009 company name city state created specialty coffee espresso drinks well variety hot cold sandwiches desserts pastries experience daily tasks included keeping daily inventories practicing standard food safety procedures maintaining safe clean sanitary work environment commis extern september 2007 january 2008 company name city state assisted daily prep production menu items participated preparation execution highvolume functions trailed trained kitchen areas hot line raw bar garde manger purchasing receiving professional achievements court master sommeliers introductory sommelier certificate 2013 acadiana culinary classic assisted chef jeremy conner village café winning one gold medal three bronze medals multiple dish categories 2014 soiree royale culinary competition 2nd place winner meat category education associate science culinary arts 2008 culinary institute america city state us coursework hospitality tourism managementhotel restaurant administration coursework voted group leader graduating class personal information additional information skills business operations costing creativity special events food safety inventory payroll purchasingreceiving scheduling	CHEF
sales associate summary ibc nearly year looking forward continuing carreer sales lead moore branch determined help branch continue grow excited continue develop tellers sales associates outstanding motivaded productive ibc employees tried best make sure customers satisfied great experience dealership maintained positive attitude throughout day despite difficult situations may presented experience 102015 current sales associate company name city state responsible opening types accounts personal business collecting required documentation accounts also responsible ensuring proper documents signed scanned saved appropriate systems perform routine maintenance accounts prepare consumer small business loan applications complete supporting documents send appropriate loan liason prepare legal document review forms along anyall supporting documents death certificates marriage licenses trust documents wills etc send legal department review hear back reviseclose account needing legal review often need determine account may need fraud hold placed submit proper paperwork make answer return phone calls help customers whatever may need issue deactivate debit cards daily basis based customers needs responsible vault procedures branch help balance sell buy ship money inout accommplishments reached least bronze performance every month often reaching silver gold responsible day day activity happens inside branch received recognition top performer second quarter 2015 helped moore branch perform bronze sales associate branch without even manager able navigate precision horizon outlook ims dx enterprise elan website system use ibc 062014 122014 assistandwarranty administrator company name city state conduct payment transactions service department submit warranty claims send invoices bills third party repair shops receive payments reimbursements send service reminders via email complete check rental cars scann records database order deliver lunch employees customers saturdays answer phone calls directed service department set service appointments advise customers vehicles ready pickup communicated mechanics service advisors frequently order help days run smoothly help accomplish work needed done 112009 092015 company name city state greet parents smile warm inviting attitude direct children appropriate place make sure heshe happy comfortable sort backpacks homework notes sent parents paperwork returned teachers distribute things need go keep classroom clean organized take inventory classroom supplies order necessary submit distribute book orders fundraiser information type send correspondence parents needed plan activities week make sure one one time student every day substitute front office needed answertransfer calls take messagestake messages receive money keep record ittype newsletters school needs may taken care accomplishments learned patience kindness stay organized focused calm pressure feel greatest accomplishment fumc positive impact students parents lives better feeling world know made positive difference someones life education training may 2008 high school diploma madill high school city state graduated top 10 class captain drill team president high school show choir jan 2010 elementary education ardmore higher education center city state elementary education 34 unfortunately receive degree withdrew classes take care grandmother work history company name skills balance book database debit documentation email forms front office ims inventory legal notes money outlook enterprise newsletters sales take messages phone type website additional information 2	SALES
branch chief information technology specialist profile motivated information technology cyber security professional outstanding managerial customer service skills excellent written verbal communication skills seeks challenging position organization make big impact multifaceted experience training education excellent record problem solving achieving results highoperationstempo environments successful team leader highlymotivated mentor proven dedication self subordinate improvement superior knowledge infosecnetops techniques determine requirements information technology equipment systems excellent knowledge ability negotiate financial control budget systems security management working knowledge budget cost analysis processes thorough knowledge office management budget omb department defense dod us air force regulations principles practices pertaining logistics infosecnetops installations mission support functions exceptional ability recognize analyze problems conduct research summarize results make appropriate recommendations recognized expert dod planning programming budgeting execution ppbe process expertise capability planning environment enterprise technicalcertification accreditation standards ccri processes procedures security practices ia vulnerability tools ie acas ability apply knowledge current security tools techniques execute authority connect authority operate network systems thorough knowledge scada systems operations security safeguards protection security clearance top secret sci wci polygraph professional experience 072014 current branch chief information technology specialist company name city effectively oversee manage evaluate multiple enterprise level programs serve senior technical advisor evaluator programs using cutting edge technology headquarters air force haf command control communications computer intelligence surveillance reconnaissance c4isr establishes develops maintains effective working relationships top functional area managers program managers commanders contractors vendors dod nondod agencies communications information personnel national capital region researches recommends innovative approaches resolve major problems performs complex aspects project management evaluation oversight responsibilities feasibility studies systems analysis systems development implementation systems integration problem resolution 082009 072014 information technology specialist infosecnetops company name city state developed detailed operations plans operations orders supporting cyber requirements strategic operational tactical levels cyber warfare enabled crisis action planning development strike packages cyber effects protect us air land sea space cyberspace domains collaborated defense information systems agency us government partners develop implement directives global information grid gig operations developed information operations computer network operations plans including defensive computer operations planning ensure support geographic combatant commanders intent made recommendations posture gig respond emerging current threats supported defend nation dtnchina operation planning team technical infosec doctrine appropriate technologies techniques tools coordinated changing mission parameters usalliedcoalition partners identified prioritized intelligence community cyber requirements provide intrusion response planning made substantive recommendations netops policy doctrine capability developments utilized infosec existing policy guidance pertains threats operating environment operational requirements provided expert analysis ongoing netops events malicious activity trend analysis developed operational plans orders counter malicious activity mitigate identified potential threats gig 092006 082009 senior technical analyst company name technical lead digital media projects guided teams solutions leveraged technical capabilities defined requirements computerbased systems supported electronic publishing air force wide achieved accurate timely publication electronic publications forms ensured documentation requirements systems administration information tasking orders served technical lead electronic publishing development integration teams ensured development consistent air force guidance established policies procedure manage air force electronic publishing program analyzed software development configuration management testing maintenance manuals training manuals tutorials procedures reports computerbased training data management represented office meetings interagency intercommand groups concerned development support planning using stateoftheart techniques electronic publishing areas 081998 092006 specialist company name city state managed computer support cost analysis acquisition support ang work plans lead teams execute air national guard budget computers associated technologies proven ability formulate justify defend assigned programs projects demonstrated knowledge cost comparison procedures directives communications communicated effectively written oral mediums provided technical direction concerning acquisition hardware software entire air national ang performed analysis evaluation hardware software provide best technical solution advised components ang acquisition procurement maintenance feasibility adoption information technology hardware software education ms public administration government law sul ross university city state public administration government law bs psychology education morgan state university city state psychology education jun2014 specialized training security certified ce 20 aug2011 cyber 200 advance continuing education course 26 sep2010 basic computer operations planners course 24 sep2009 disa action officers course 10dec2009 dod information assurance boot camp 06nov2009 computer network defensecomputer network threat 24 skills air force art agency basic budget oral hardware computer operations configuration management cost analysis data management dec direction documentation edge feasibility studies forms functional government information systems information technology computer support meetings office enterprise network personnel policies problem resolution procurement project management publications publication software development strategic systems administration systems analysis systems development systems integration training manuals trend written	INFORMATION-TECHNOLOGY
customer service representative professional summary office professional extensive background twelve years customer service account manager office administrative support exude strong excellent communications skills creative support teambuilding ability work independently adapt change quickly motivate staff ensure smooth workflow increased productivity skills typing 55 wpmtenkey 10500 kspm microsoft office word excel outlook data entrycustomer liaisonsupport agency management system ams 360 sagitata agency manager tam applied system crm software systems quick learner work history customer service representative 092017 current company name – city state provide customer support accounts track orders provided price quotes order changes andor cancellations identify customers needs research issue complaints problem solving resolution assist ensure professional exceptional customer service products inquiry online services document account conversation inbound outbound calls call center environment owner 012015 092017 company name – city state responsible daytoday operations online retail store including sales stock resource management develop social media strategy set goals increase brand awareness engagement maintained online storefront social media platforms new products marketing sales promotions commercialpersonal lines account manager 032014 012015 company name – city state temporary assignment ended march 214 jan processed certificates insurance heavy contractors service retail risk commercial line policies verified explained commercial insurnace policy coverages issued renewals processed endorsements cancellations reinstatements policies file claims carrier followedup policy change request issued carriers andor sub agents insurance customer associate 022011 102013 company name – city state office location closed feb011 oct 2013 provided customer service retail brokerage firm inbound call center representative new existing policyholders agents file claims submit loss reports carriers explain insurance coverage eligibility requirements nonstandard auto policies processed policy changes endorsements cancellations reinstatements issued dmv vehicle registrations issued auto insurance id cards accept applied monthly payments policy premiums insurance agentproducer 022009 112009 company name – city state reviewed rates competitive markets qualifying customers various insurance carriers advertised business product brochures distributed potential customers updated client information policy changes clients including name address coverage market multiple lines business commercial personal lines ocean marine workers compensation commercial lines underwriter 022008 062008 company name – city state processed analyzed commercial insurance applications rated provided quotes followed underwriting guidelines determine risk exposure eligibility requested loss run reports issued certificates insurance carrier systems conducted policy changes clients ensured information accurate processed binders endorsements cancellations reinstatements policy renewals commercial lines underwriting supervisor company name – city state company relocated state june 206 oct 2007 supervised 7employees approved employees time sheets requests time ensure smooth workflow assisted account managers subagentsand brokers customer complaints resolutions reviewed analyzed risk commercial cgl workers comp new business applications renewals solid understanding industry regulations carrier guidelines researched various markets competitive pricing multiple insurance carriers education diploma data entry specialists 1995 eldorado college city state self high school city state skills tenkey administrative skills agency brochures call center competitive ca crm client clients customer liaison customer service customer support data entry insurance market marketing sales excel microsoft office office outlook word oct policies pricing problem solving research retail sales securities social media platforms strategy typing 55 wpm underwriting workflow accomplishments telephone service professionally processed 80 calls per day providing information service ensure customer satisfaction customer service consistently received positive feedback guests created repeat business developing longterm relationships customers handled guest complaints maintaining positive dining experience rest	BANKING
global sr manager paid media professional summary digital product marketing professional 13 years experience helping businesses increase brand presence engage customers generate revenue throughout customer lifecycle success comes understanding speaking customer needs creating compelling programs pushing boundaries todays innovative marketing platforms drive measurable results core qualifications digital marketing social media marketing lead generation brand managemen online advertising search engine marketing product marketing strategic tactical planning storytelling content creation product messaging mobile marketing experience company name city state global sr manager paid media 042014 pioneers rackspaces paid marketing initiatives drive lead generation ecommerce conversion customer engagement develops strategy enterprise midmarket smb marketing plans ensure digital programs contribute business growth manages annual budgets 6m across six differentiated business units collaborates creative ecommerce brand teams ensure consistent story told throughout user experience provides business insights internal clients realize crosschannel efficiencies optimization company name city state director digital marketing 012013 112013 led hp autonomys search engine marketing online advertising blog social media content marketing strategy worked directly hp autonomy business units conceptualize content messaging integrate lead generating digital campaigns promote product pushes created oversaw blogging platform recognized consistent top performer hp software blogs 35 contributing authors managed hp autonomys social profile increasing social awareness 50 digital lead generation 75 hp autonomy within three months aggressive content creation promotion company name city state director product marketing 062011 012013 worked closely clevel management set product vision messaging market positioning autonomys promote suite technologies raised portfolio awareness creating managing divisional strategic marketing implementation plans across marketing channels devices companys customer experience management mobile ecommerce solutions conducted educational promotional speaking engagements videos whitepapers sales collateral autonomys marketing optimization platform generating 500 sales leads one quarter devised created high level marketing collateral including case studies sales presentations white papers strategic marketing briefs targeting clevel executives company name city state account director 062010 052011 managed 55m marketing budget developing executing marketing strategies budget planning major telecommunications company worked directly client create multichannel ecommerce marketing programs drive bottomline results increase brand loyalty managed largescale mobile website redesign project raise customer engagement adoption developed business strategies increased product awareness brand image website mobile platforms company name city state sr marketing manager 012008 052010 managed marketing content creation marketing initiatives north american market working global team ensure synergies developed content executed strategic plans budget managing successful project inception completion controlled overall company image messaging across marketing collateral print interactive social media electronic formats increased brand visibility north american market 60 one year offline marketing campaigns including seosem mobile social media website events print company name city state account managerdirector 102006 112007 developed executed interactive marketing plans initiatives clients six cpg brands conducted competitive industry analysis make informed recommendations key stakeholders improved structure measuring reporting campaign performance roi resulting 75 increase tracking kpis company name city state interactive account supervisor 022005 102006 identified scoped interactive opportunities across agency accounts including brand lead generation ecommerce developed trained enriched agencys interactive department account management media production functions worked business development team increase interactive projects 150 company name city state sr account manager 092003 012005 promoted ensured consistent brand messaging interactive channels developed strategic retail business interactive marketing plan clients penetration growing market segments conducted analyzed interactive research competitive information advise brand strategy increasing brand presence online sector company name city state new media manager 122000 092003 directed strategic online marketing branding efforts telecommunications media entertainment high tech website segments created targeted interactive campaigns select clients increasing loyalty 75 threemonth timeframe implemented online business processes increase new business leads 110 one year education masters business administration international marketing georgia state university city state usa international marketing bachelors science dietetics university maryland city state dietetics skills account management advertising agency brand strategy branding budget planning budgets budget business development business processes business strategies c competitive content content creation conversion client clients ecommerce ecommerce marketing ecommerce hp image industry analysis director managing marketing plan marketing plans market positioning marketing strategies marketing strategy marketing market marketing collateral messaging enterprise online marketing optimization presentations product marketing promotion speaking reporting research retail sales strategy strategic strategic marketing strategic plans white papers telecommunications vision website	DIGITAL-MEDIA
coownerexecutive chef career focus performance driven administrative professional extensive experience purchasing operations support top organizational objectives fourteen years experience purchasing including project management multisites diversified background food service industry purchasing construction intellectual well innovative skilled executing multiprojects cost effective time efficient safe quality producing manner recognized application impressive research forecasting skills discover untapped profits elusive resources summary skills operations streamlining strategic planning forecasting process development product management budget management customer service client relations vendor administration vendor negotiations account management creative problem solving accomplishments earned “ top performer ” award 2016 professional experience coownerexecutive chef 032010 012017 company name city state successfully manage café style restaurant increasing sales quality food exceptional service value plan menus estimate food beverage costs purchase maintain adequate inventory meet needs assist creating innovative marketing campaigns increase visibility restaurant assist hiring training directing scheduling employees manage financial areas including budgeting cost control payroll general accounting keep abreast state federal laws regulations approved externship site develop students work within foodservice industry receiving clerkpurchasing coordinator director purchasing 022009 current company name city state maintained atmosphere enthusiastic customer awareness emphasis fast friendly customer service build maintain classroom recipes create daily production templates within foodtrak database maintain production standards set forth corporate curriculum formulate supplier inventory pricing database lcbdallas utilizing new birchstreet ordering system create database production templates procure weekly food orders meet departmental needs continuously pricecheck various items available received multiple avendra suppliers ensure accurate best pricing like products determined recurring business needs maintained necessary inventory levels monitored weekly monthly quarterly achievement goals divide food order accordingly ensure complete accurate deliveries per curriculum multiple suppliers guarantee adequate stock optimal product freshness meet student special event production requirements receive inspect temperature check deliveries refuse bad product date stock items according fifo system organize storeroom fill requisitions classrooms following proper servsafe food safety guidelines maintain appropriate receiving records within database excel allow quick independent cross referencing purchase orders departmental performance optimal cost accounting ensure student supplies uniforms textbooks toolkits managed month month distributed accurately provide accountability minimal variance maintain adequate inventory fulfill distribution requirements start conduct monthly inventory procurement stock build maintain vendor relationships provide exceptional service students coworkers listen respond customer requests problems timely manner analyze prioritize issues maintaining focus solving problems identify implement new solutions resolve problems successfully timely manner maintain high standard performance accountability timely completion work assignments accept increasing levels responsibility perform additional assignments expected work completed develop implement clear plans accomplish specific objectives prioritizing making adjustments fly needed assure activities objectives performed alignment critical needs goals department curriculum catastrophe insurance claims adjuster 012004 012009 company name state outsourced various insurance companies catastrophe situations handled approximately 100200 claims directly insured involves ability deal people high stress anxiety situations using time management skills efficiently education bachelor arts culinary management september 2012 le cordon bleu college culinary arts city state culinary management skills foodtrak birchstreet word excel	CHEF
consultant professional profile accomplished senior engineer demonstrated ability analyze business requirements create effective technical solutions applicable diverse industries serves strategic partner senior management identifying business requirements aligning assets company goals making key strategic contributions experienced network engineer excellent troubleshooting skills highlights 15 year experience design installation management data voice network expertise includes design build maintain microsoft windows servers including domain controllers exchange sql database web servers novell servers linux servers setup configure virtual servers using vmwareesxi hyperv academic background includes bachelors degree electrical engineering master information systems areas expertise extensive knowledge computer hardware software networking appliance switches routers firewalls using cisco meraki sonicwall hp dell juniper design install configure troubleshoot maintain routed lan routed wan switched network wireless network vpn remote access thru citrix terminal services design maintain microsoft servers including windows nt server windows 2000 windows 2003 server windows 2008 server windows 2012 server active directory web server exchange 2000 2003 2007 2010 2013 office 365 sql 2000 2005 2008 2012 2014 server design maintain novell network including netware 30 65 border manager groupwise server design deploy backup systems including backupexec veeam acronis online backup services datto barracuda extensive knowledge computer applications spreadsheets accounting emails exchange groupwise office 365 medical programs practice management ehremr medical billing coding advanced knowledge msoffice 2003 2007 2010 2013 including visio expert endpoint protection antivirusantimalware advanced knowledge regulatory compliance obligations associated operations including coding experience consultant november 2011 current company name city state provides hardware software specifications users based application business needs anticipated growth installs new servers routers firewall maintains entire infrastructure recommends changes improve systems network configurations determine hardware software requirements related proposed changes performs troubleshooting complex hardware software network problems defines procedures monitoring evaluates diagnoses establishes work plan resolve system issues manages multiple projects work project leader project team member help complete jobs time researches evaluates recommends new efficient software hardware products maintains administers computing environments including computer hardware systems software applications software configurations manages major upgrades systems andor relocation offices facilities including assessment requirements implementation testing solutions manages data backup availability recommends data recovery solutions consultantanalystsnetwork engineer november 2009 october 2011 company name install manage local area network servers firewalls routers switches vpn connection remote access security components perform daily administration functions addchange users check backups virus detection signature updates intrusion prevention monitoring performance tuning deploy maintain upgrade update vmware microsoft hyperv servers maintain update companys websites servers firmware patches service packs manage backup image servers workstations disaster recovery architecture modify user accounts password content filtering rights securities maintain sql databases create modify optimize necessary increase productivity organize optimize network directory file layout ease use management serves technical resource hims function centers throughout region needed performs duties accepts responsibility assigned provided annual savings implementation automated data system utilizing latest technologies responsible operations involving continuous evaluation reengineering applicable processes organizational design based current new client needs ensures efficient daytoday operations hims departments within cluster establish procedures practices within organizational policies service standards ensure prompt resolution internal customer member concerns participates research development implementation hims policies procedures operations automated systems providing medical information client staff providers ensure company fully compliant following proper hipaa policy rules regulations guidelines standards · forecasts hospitals future technical information needs various property improvement projects develops adheres annual operating capital budgets consultantnetwork administrator december 1994 september 2009 company name served project manager gnc operations center several central offices build projects los angeles counties acted consultant senior executives gnc accommodate y2k network deploymentresponsible effective establishment strategic relationships fueled adjacent market growth successfully established relationships key customers included verizon wireless others managed functions provided field engineering logistics support system assessment worldwide marketed support products resulted increased revenue positioning organization growth effectively led delivery support programs increasing sales by17 building strong customer relationshipslargest growth offshore designs plans implements microsoft novell networks setup configures microsoft novell linux citrix terminal web blackberry servers setup configure administer maintain cisco juniper sonicwall manufacturer switches routers firewalls implements new technology network strategies managed overall optimum performance wanlan security infrastructure performs automation projects managed healthcare clients installing maintaining medical application programs computer service engineer january 1991 november 1994 company name city state designs implements local area network systems ie prepares servers load application programs configure switches routers firewalls setup maintain multiple mixed domain networks troubleshoots network problems lan wan handles servers networking technical support researches escalated problems provide solutions necessary setup configures backup disaster recovery evaluates new systems checks product quality provides training new employees education master science master information systems master information systems bachelor science electrical engineering electrical engineering cisco certified network associate ccna microsoft certified professional mcp certified novell engineer cne netware 6 certified professional coder cpc certified professional coderhospital cpch technical skills accounting active directory antivirus automation backup budgets ccna cisco certified network associate certified novell engineer cne cisco citrix computer hardware computer networking computer applications consultant consulting client management content client clients databases database delivery dell disaster recovery firewalls groupwise hp image local area network lan layout linux logistics market medical billing access microsoft certified professional mcp exchange office msoffice sql 2000 microsoft windows windows windows 2000 2000 windows nt server netware 6 network engineering network networking networks novell netware 30 novell networks novell network novell servers organizational design organizational policies positioning processes coding quality reengineering research routers sales securities servers spreadsheets sql strategic switches technical support telecommunications troubleshoot upgrade vpn visio web servers web server websites wan y2k	CONSULTANT
assistant information technology director summary high performing energetic portfolio program project management professional proven track record consistent commendations delivering largesize mission critical programs projects excellent quality political lean environments innovative leader adept agile strategic planning analysis optimize operations push forward new business initiatives winning collaborative approach highlights management information systems project development lifecycle process improvement risk management natural leader quality assurance control unsurpassed work ethic cost reduction containment systems implementation experience january 2011 current company name city state assistant information technology director led organization towards eligibility ehealth exchange information network allow county providers exchange patient information federal agencies non federal organizations secure trusted interoperable network completed detailed survey countys privacy security confidentiality information exchange policies part onboarding process execution data use reciprocal agreement facilitated processing entrust subscriber agreement public certificates keys documents outcome upon submission application ehealth exchange committee awarded county immediately eligible participate ehealth exchange network due comprehensiveness documentation accelerated organizations participation nationwide quality efforts maturity surveys energizing staff enhancing organizations status improving customer services process outcome application review processes expedited organization awarded stage 6 maturity stage 2 electronic medical record emr adoption less 3 months january 2007 december 2010 company name city state supervisor executed enterprise information technology strategy worked closely partnered health services cio stakeholders clinical business detention establish project program governance understand document business needs advocate effective application deployment strategies develop high level project road maps outcome clear project prioritization throughout enterprise addressed limited resource issues sample projects appointment reminder system document imaging system timekeeping system wristband id deployment dictation system materials management supervised led coached mentored approximately 12 25 application support project management staff phases operations project lifecycle using lean agile project management methodologies outcome stronger project visibility customer relationships maturity terms organizational project management service management methodologies expedited help desk ticket resolution minimizing project risks sample projectrelated skills shared staff project charter project timeline resource allocation issues documentation communications technique lessons learned release checklist others july 2005 december 2006 company name city state senior management information systems analyst developed comprehensive map fitgap review analysis clinical workflow electronic medical records requirements different ambulatory detention facilities santa clara county outcome enhanced staff awareness existing processes steps needed attain towards future state better clinical flow improved inmate care effective implementation electronic medical record emr led crossfunctional multidimensional lean six sigma process improvement team composed clinical business staff completed gap analysis streamline expedite operating room scheduling billing processes outcome bills resubmitted processed within week improved revenue dramatically december 2000 june 2005 company name city state program administrator defined managed owned three year project program roadmap project features prioritization release strategy web enablement 207 statewide enterprise case management reporting payment system 6000 health human services providers public private sectors including successful onboarding tenants 300 expansion user database minimal workflow interruption outcome public private service providers able use case management system able provide day services clients need without duplication services initiated led inclusion hipaa guidelines privacy rule security policies department workflow applications actively collaborating washington states lawyers security staff appropriate language andor workflow included leveraged confidentiality agreements service level agreements slas vendor contracts online alerts notices training outcome 100 department compliance regulations staff comfortable tool education de la salle university guidance counseling ms guidance counseling assumption college psychology bs psychology agile management uc berkeley extension advanced project management program stanford university scpm project management san jose state university certified lean six sigma black belt lean six sigma quality operational excellence harrington institute certified scrummaster csm certified scrum product owner cspo scrum alliance foundation certificate service management v2 itil exin project management professional pmp pmi certified professional health information management systems cphims himss skills streamline agile billing case management contracts clients customer services database dictation documentation electronic medical records features functional health human services help desk imaging information technology itil materials management exchange enterprise network organizational policies processes process improvement project management quality reporting san scheduling scrum six sigma service level agreements strategy surveys workflow	INFORMATION-TECHNOLOGY
account managerbusiness development experience account managerbusiness development 072018 072019 company name – city state responsible simplifying diagnostics improving global health providing advanced supporting advanced health care solutions identify select develop distributors endusers qualified successfully represent ctk product domestically internationally collaborate current customers develop new business andor expand existing businesses within assigned region negotiate pricing agreements balance needs organization needs customer well monitor analyze data market conditions identify competitive advantages new current customers conduct market tours meeting end users distributors collect market feedback conduct business planning make product presentations troubleshoot train distributor sales staff representation ctk products international trade shows europe latin america engage opportunities propose effective strategies performing costbenefit analysis positioning ctk products within market outline record market environment business potential related ctk products manage distributor quotas purchase levels assigned accounts ensure achievement assigned ctk sales targets ranked 1 account executive finished quarter 2 4 increase year reach quarterly sales targets work sales team develop strategies implement brand strategies ensure consistent marketing message responsible generating new research use accounts enhance ctk products united states laboratory consumables sales representative 072017 052018 company name – city state acquired deep knowledge imebs lab equipment supplies service offerings business processes managed incoming sales leads included responding incoming inquiries considered nonstrategic transactional accounts within united states latin america used knowledge industry market specifically customer competitor trends build grow new existing customer base achieving defined sales goal developed implemented business plan expand business maintain pipeline opportunities meet exceed sales objectives led participated presentations conferences special projects required national sales executive 062016 072017 company name – city state provided promoted best quality nursing uniforms well selling add services lab equipment supplies patches embroidery health care professionals number 1 sales producer dove professional apparel last 3 years sales history developed new clients business prospecting cold calling attending national conferences responding business leads maintained high level customer service increased revenue streams existing customers well leveraged relationships expand business also monitored reviewed customer sales activity made adjustments processes strategies needed made customized presentations various accounts included onsite visits problem solving workshops administrative followups master knowledge dove product line value proposition market analyst business development specialist client advocate 012010 062016 company name – city state generated sales leads contacting library staff members preregistration industry conference lists seminars websites enquiries client databases client referrals provided clients regular account reviews effort elicit open communication respect value services upsell additional products processed longterm agreements contracts charge reporting tracking evaluating clients progress technology roadmap staying mindful critical impacts clients business needs suggested implemented creative pricing payment solutions balancing customer needs pricing policies worked multiple business departments legal finance marketing operations develop solutions growth development operational best practices supported requirements customer licensing monitored accounts compliance issues business managersales manager 092006 032009 company name – city state conducted job performance reviews manage staff personnel issues supervised customer service directly responsible meeting exceeding personal team sales goals set forth store management managed orientation development cosmetic consultants ensure increased brand awareness productivity sales fully responsible recruiting interviewing potential candidates based hiring criteria organized special events tradeshows reached outside businesses increase revenue conducted product demonstrations presentations work history account managerbusiness development 072018 072019 company name – city state responsible simplifying diagnostics improving global health providing advanced supporting advanced health care solutions identify select develop distributors endusers qualified successfully represent ctk product domestically internationally collaborate current customers develop new business andor expand existing businesses within assigned region negotiate pricing agreements balance needs organization needs customer well monitor analyze data market conditions identify competitive advantages new current customers conduct market tours meeting end users distributors collect market feedback conduct business planning make product presentations troubleshoot train distributor sales staff representation ctk products international trade shows europe latin america engage opportunities propose effective strategies performing costbenefit analysis positioning ctk products within market outline record market environment business potential related ctk products manage distributor quotas purchase levels assigned accounts ensure achievement assigned ctk sales targets ranked 1 account executive finished quarter 2 4 increase year reach quarterly sales targets work sales team develop strategies implement brand strategies ensure consistent marketing message responsible generating new research use accounts enhance ctk products united states laboratory consumables sales representative 072017 052018 company name – city state acquired deep knowledge imebs lab equipment supplies service offerings business processes managed incoming sales leads included responding incoming inquiries considered nonstrategic transactional accounts within united states latin america used knowledge industry market specifically customer competitor trends build grow new existing customer base achieving defined sales goal developed implemented business plan expand business maintain pipeline opportunities meet exceed sales objectives led participated presentations conferences special projects required national sales executive 062016 072017 company name – city state provided promoted best quality nursing uniforms well selling add services lab equipment supplies patches embroidery health care professionals number 1 sales producer dove professional apparel last 3 years sales history developed new clients business prospecting cold calling attending national conferences responding business leads maintained high level customer service increased revenue streams existing customers well leveraged relationships expand business also monitored reviewed customer sales activity made adjustments processes strategies needed made customized presentations various accounts included onsite visits problem solving workshops administrative followups master knowledge dove product line value proposition market analyst business development specialist client advocate 012010 062016 company name – city state generated sales leads contacting library staff members preregistration industry conference lists seminars websites enquiries client databases client referrals provided clients regular account reviews effort elicit open communication respect value services upsell additional products processed longterm agreements contracts charge reporting tracking evaluating clients progress technology roadmap staying mindful critical impacts clients business needs suggested implemented creative pricing payment solutions balancing customer needs pricing policies worked multiple business departments legal finance marketing operations develop solutions growth development operational best practices supported requirements customer licensing monitored accounts compliance issues business managersales manager 092006 032009 company name – city state conducted job performance reviews manage staff personnel issues supervised customer service directly responsible meeting exceeding personal team sales goals set forth store management managed orientation development cosmetic consultants ensure increased brand awareness productivity sales fully responsible recruiting interviewing potential candidates based hiring criteria organized special events tradeshows reached outside businesses increase revenue conducted product demonstrations presentations education bachelor science florida state university city state summary obtain sales position experience accomplishments proficiency allow opportunity growth qualifications 13 years consistently exceeding sales goals 13 years progressive experiencing managing staff accounts 13 years experience product demonstrations presentations excellent computer skills work powerpoint excel proprietary inventory systems salesforcecom social media 13 years conducting business business sales fully fluent spanish english 713 years coordinating special events tradeshows highlights administrative store management set strategic balance trade shows business plan troubleshoot business planning websites business processes workshops cold calling competitive conferences contracts client clients customer service databases special events finance forth hiring latin legal marketing market nursing performance reviews personnel policies positioning presentations pricing problem solving processes producer progress quality recruiting reporting research selling sales seminars skills administrative set balance business plan business planning business processes cold calling competitive conferences contracts client clients customer service databases special events finance forth hiring latin legal marketing market nursing performance reviews personnel policies positioning presentations pricing problem solving processes producer progress quality recruiting reporting research selling sales seminars store management strategic trade shows troubleshoot websites workshops additional information honors awards ranked 6th state fl top sales representatives estee lauder 2009 exceeded sales goals 15 maintained excellent client retention rates 1 sirsidynixeos international providing highly accessible service coupled expert industry knowledge expanded market share dove professional apparel 40 last years numbers rewrote territory business plan estee lauder prioritized sales calls resulted 80 goal attainment	APPAREL
director finance professional summary senior financial hospitality executive twenty years managerial expertise proven passionate leader achieving goals big picture focus essentials profitable operation customer service excellence cultivating employee loyalty financial accountability owners interest priority skills financial reporting us gaap principles fiscal budgeting cash flow analysis individual tax returns federalstate tax preparation peoplesoft essbase customer relations work history director finance 032012 current company name – city state prepare monthly financial statements forecasts annual budgets work properties annual revenues 39m full responsibility balance sheet general ledger member executive team providing financial direction yield management strategy group business analysis lead financial operations reviews managers educate newer managers read interpret financial statements relates responsibilities establish maintain internal controls obtaining best audit review recruit train mentor personnel currently supervising staff 20 associates negotiate contract third party hotel partners responsible hotels local area network related duties duediligence reporting financing acquisition preparing special reports statements items requested special projects increased cash flow aggressive receivable collections reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost director finance 082009 022012 company name – city state prepare monthly financial statements forecasts annual budgetswork properties annual revenues 100m full responsibility balance sheet general ledgermember executive team providing financial direction yield management strategy group business analysis lead financial operations reviews managers educate newer managers read interpret financial statements relates responsibilities establish maintain internal controls obtaining best audit review recruit train mentor personnel currently supervising staff 27 associates negotiate contract third party hotel partners responsible hotels local area network related duties financial analyst 042005 082009 company name – city state responsible area forecastingbudgeting program forty eight properties us caribbean helped created forecasting budgeting program lxr assist director finance required position became open responsible reporting star information complete company convert hotels purchase lxr system various properties purchase company close assist sales various hotel including golf course operations work closely senior vice president president finance providing critical information operation cost director finance 011990 022005 company name – city prepare monthly financial statements forecasts annual budgets work properties annual revenues ranging 20mm 39m full responsibility balance sheet general ledger member executive team providing financial direction yield management strategy group business analysis lead financial operations reviews managers educate newer managers read interpret financial statements relates responsibilities establish maintain internal controls obtaining best audit review recruit train mentor personnelcurrently supervising staff ranging 5 17 associates negotiate contract third party hotel partners responsible hotels local area network related duties preparing special reports statements items requested special projects increased cash flow aggressive receivable collections reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost properties worked marriott casa marina marriott sawgrass marriott boca raton holiday inn madeira beach holiday inn key west marriott portugal sheraton arlington several properties education associate arts finance mdcc city state finance florida atlantic university city state skills accounting balance sheet budgets budget business analysis cash flow conversion direction duediligence financing financial financial statements general ledger local area network mentor backoffice negotiations personnel pos profit read reporting strategy supervising	FINANCE
manager field professional overview service focused strong knowledge healthcare management client services healthcare systems management social security dfcs various platforms services core qualifications microsoft office suite excelword powerpoint knowledgeable various healthcare information systems include meditech emr mckessonstars artiva onbase host licensed navigator 2984352 affordable care act certified knowledeable cpt coding knowledgeable icd10 education bs sociology june 1995 albany state college sociology experience manager field january 2014 january 2016 company name city state responsible providing high quality client focused service leadership direction internal external operations provided smooth efficient operations facets hospitalpatientchange healthcare partnership accordance established policy federalstate rules regulations supervised 6 employees provided comprehensive detailed training needed complete assignments served quality assurance specialist ensure application completed correct completed yearly performance evaluations monitored leave punctuality employees met yearly goals 95 district exceeded areas 3 trustworthy committed superior customer service confident interactions individuals levels assisted billed accounts approval rate revenue healthcare representative january 2002 january 2014 company name city state interviewed clients hospital settingor home visits assist obtaining maximum coverage federal ssi ssa disability state medicaid benefits traveled several different hospitals throughout district order meet client needs acted advocate patients families capacity federal state agency worked effectively hospital staff give exemplified customer service adhered company legal standards regarding protected health insurancephi personal identifiable informationpii health insurance portability accountability act hippa maintained documented status applications clients via hospital system change healthcare met goals assigned change healthcare yearly case manager january 1996 january 2002 company name city state general supervision provided following determined eligibility manageed ongoing cases intakes renewals eligibility programs processed applications andor reviews using appropriate criteria policies consistently according established guidelines recorded evaluated personal financial data obtained individuals keyed high volume data using standard office hardware software performed professional responsibilities assigned supervisor exceeded met performance goals monthly well yearly skills agency benefits hardware cpt coding client clients customer service direction financial icd10 information systems insurance leadership legal meditech excel microsoft office suite office powerpoint word navigator policies quality quality assurance ssi supervisor supervision	HEALTHCARE
senior accountant summary 8 years accomplished experience field accounting team organizational training major global public corporation exceptionally fast efficient organized knowledge accounting functions gl pl bs budgets forecasting variance analysis trend analysis financial reporting reconciliations work papers journal entries accruals ap ar experience gaap statutory accounting monthly yearend closing processes highlights oracle financial peoplesoft microsoft dynamics nav microsoft office suite outlook lotus notes experience senior accountant 062015 current company name city state prepare examine analyze accounting records financial statements financial reports assess accuracy completeness conformance reporting procedural standards process prepare maintain reporting related inventory associated recurring andor ad hoc journal entries account analysis financial reporting account reconciliation system interface analysis cogs rebates adjustments revenues accordance established general accounting policies procedures summarize vendor contracts andor annual contract amendments extract financial pertinent information determine rebate configuration monthlyquarterly invoicing create review revenue loaders rebate billing invoices track payment status prepare communications memos presentation charts process documentation coordinate departments assembling information reporting results maintain sox controls departmental documentation train new staff review work less experienced staff cross training team members accounting functions accountant ii 092013 052014 company name city state completed assigned reconciliations accurately completely time frame required corporate policies prepared ensured accuracy integrity accounting transactional records ensure proper financial reporting worked internal financial reporting personnel support timely accurate completion monthly quarterly annual internal external reporting processed maintained assigned ad hoc recurring journal entries timely accurate manner ensured interfaces ancillary systems general ledger processed timely accurately affected assigned general ledger accounts complete accurate properly classified independently reviewed revenue expense accounts accuracy determined proper accruals nicole morgan resume page 2 2 independently provided prompt courteous professional customer service internal external users information provided accounting department worked external audit firm support timely completion audits compliance reporting assisted departments compiling information reporting results variances accountant ii 122008 012013 company name city state assisted monthyear end close preparation associated journal entries performed detailed analysis general ledger conjunction month end close responsible preparation foreign branch balance sheets income statements fixed assets schedules reconciliations verified analyzed monthly quarterly underwriting activity reported foreign branches subsidiaries affiliates pools syndicates recognized investigated unusual results utilizing available resources effectively communicated findings management analyzed recorded foreign branch results home office books interacting areas ensure accuracy journal entries reconciled ledger balances resulting underwriting activity account settlements profit loss foreign exchange subledger general ledger insure accurate figures monthly subledger close cash settlements wire transfers electronic receipts check deposits ach payments check requests associate 102006 062008 company name city state developed coordinated planned expense budgets forecasts headcount monitoring tracking consolidated analyzed trends expenses compensation planning within agency division successfully ended year within 2 variance forecast prepared updated monitored monthly financial analysis summaries budget templates monthly financial management presentations including actual projected results coordinated section managers prepare budget uploads monthly budget versus actual meetings prepared recurring adhoc journal entries provided ad hoc analysis reporting management needed identifying spending trends analyzing variances purposes requested education masters science accounting kean university state accounting bachelor science management science management science skills account reconciliation accounting general accounting accruals ad agency balance sheets billing budgets budget charts compliance reporting contracts customer service documentation financial financial analysis financial management financial reports financial reporting financial statements fixed assets foreign exchange frame general ledger general ledger accounts home office inventory invoicing ledger lotus notes meetings microsoft dynamics microsoft office suite outlook month end close oracle financial peoplesoft personnel policies presentations profit loss reporting settlements underwriting	ACCOUNTANT
sous chef summary bring positive attitude strong work ethic strong team attitude new career opportunity highlights adaptive team player customer service expert strong organizational skills deadlinedriven focused driven positive attitude accomplishments supported kitchen operations chef absent assisted maintaining preparation service areas sanitary condition received 4 “ exceeds expectations ” ratings performance reviews recognized peers management going beyond normal job functions work experience sous chef march 2013 current company name city state assisted coworkers checked quantity quality received products cleaned prepared various foods cooking serving trained staff of14emp correct facility procedures safety codes proper recipes plating techniques frequently switched positions cold food prep soup station chef relief chef mid shift support changing needs large industrial kitchen instructed cooks workers preparation cooking garnishing presentation food planned prepared food parties holiday meals luncheons special functions social events prepared variety foods according customers orders supervisors instructions prepared dishes following recipe verbal instructions stocked rotated products stocked supplies paper goods timely basis stocked supplies serving stations cupboards refrigerators salad bars supervised coordinated activities cooks workers engaged food preparation used food handling standards weighed measured mixed ingredients according recipes using various kitchen utensils equipment cleaned cut cooked meat fish poultry complied scheduled kitchen sanitation ensured standards practices met cooked food properly timely fashion using safety precautions oversaw kitchen employee operations ensure production levels service standards maintained packaged takeout foods served food customers general manager march 2009 february 2013 company name city state accepted payment customers made change necessaryassisted coworkers checked quantity quality received products cleaned spilled food drink broken dishes removed empty bottles trash managed morning rush number customers daily efficient levelheaded customer service adhered recipe presentation standards specialty coffee drinks managed 14 team members including scheduling training conflict resolution updated menu daily offerings specials using personalized artistic touches correctly followed health safety sanitation guidelines greeted connected every customer recommending drinks pastriesmaintained highest standards conduct service maintained calm demeanor highvolume periods special events customer servicecall center march 2008 february 2009 company name city state provided members medical providers outstanding customer service simple complex medical dental issues provided member benefits medical dental providers according coverage purchased member helped members understand explanation medical dental benefits arraigned managed care complex medical cases knowledgeable insurance coding terminology dean vaughn medical terminology icd9 codes cpt 1500 forms properly documented member provider call complex mainframe maintained good phone standards established department head performed duties assigned customer service rep may 2007 march 2008 company name city state answered inbound donor telephone calls placed outbound donor telephone calls schedule donors discussed various issues related making appointments donors maintained customers account using complex mainframe computer system duties assigned cookbaker september 1999 may 2007 company name city state performed daily food preparation adhering strict food safety standards keeping records updated haccp program operated cash register system adhered strict cleanliness standards keeping work area well organized helped load unload food delivery trucks completed food preparation tasks strict time schedule adhered high cleaning sanitation standards food utensils made calculations food needs based past current demands preplanned prepared work next days menu worked overtime weekend functions requested assisted director head cook daily tasks dog grooming assistant april 1993 december 2000 company name city state swingassistant manager march 1993 september 1999 company name city state responsibilities included managing profitable shift without supervision managing people product equipment accepted payment customers made change necessaryassisted coworkerschecked quantity quality received products cleaned prepared various foods cooking serving greeted customers restaurant drivethru took rang orders handled payment thanked customers kept drink stations clean ready service performed serving cleaning stocking duties establishments portioned wrapped food education general equivalency diploma ged spring 1989 des moines community college city state serve food safe certification august 2000 urbandale community schools city state dean vaughn medical terminology principal financial group skills benefits cash register cpt customer service delivery financial forms icd9 insurance director mainframe managing medical terminology next coding safety supervision telephone phone well organized	CHEF
senior graphic designer summary diverse resultsoriented graphic designer 30 years experience print logo design dimensional signs passionate comprehensive strategic brandbuilding design demonstrated ability work independently well collaborate large design teams flexible big picture outofthebox thinker expert brainstormer special emphasis conceptual design highlights graphic design expertise creative design aptitude quality assurance team leadership adobe cc suite strategic planning training development corporate design accomplishments successfully orchestrated complex projects idea stage design mockup final rendering meet customer expectations building customer loyalty grew client base strategic relationship building consistently delivering successful campaigns designs experience 032017 082018 senior graphic designer company name city state sketched designs large home builders stanley martin ryan homes nv homes van metre homes stylecraft homes dan ryan homes etc adhered strict branding guidelines preparing sketches client review designed logos interior acrylic display signs stand wall mounts 3d signs impact logo signs routed top signs whip flags mailboxes take one boxes feather flags amenity signs site id sign model id signs banners prepared final print files uploaded sketches final print file links keyed initially pace software cut vinyl fc7500 plotter 012005 012017 senior graphic designerproduction manager company name city state developed creative graphics simplified complex messages recommended techniques methods media best suited produce desired visual effects adhered corporate brand guidelines preparing graphic materials maximized operational efficiency mentoring staff various customer service initiatives spearheaded coordinated graphic design projects conception completion collaborated clients create vision conceive designs meet tight deadlines daily developed excellent relationships multiple vendors outside installers ensure success current future projects created fashioned highly persuasive sales marketing proposals processed estimates price proposals invoices emailed customers via quick books printed inhouse designs customer prepared files wide format printer 051995 012005 graphic designer company name city state designed interior exterior signs banners trade show graphics association graphics dimensional signs etc vectorized designed client logos cut vinyl ioline graphics plotter printed graphics hp 5500 large format printer education liberal arts florida state university panama canal branch visual communications art institute pittsburgh city state associates degree skills invoicing quick books software adobe illustrator cc cs6 adobe photoshop cc corel draw x7 microsoft office suite omega composer printers hp 5500 hp designjet l25500 vinyl plotters summa d120r graphtec ioline hs15 fc 7500 sign tracking software keyed pace portfolio linked	DESIGNER
aviation mechanic highlights technical proficiencies ms office excel outlook powerpoint word accomplishments qualityfocused manager experience driving maintenance programs projects operations keep fleets fixed rotorwing aircraft top performance recognized technical administrative leadership communication skills highly adept motivating directing teams meet production schedules goals fasttempo environments shifting priorities requirements current secret security clearance experience august 2010 current company name city state aviation mechanic orchestrate aircraft maintenance activity across 12 work centers supervising 200 technicians testing troubleshooting upkeep aircraft engine subsystems fixed rotorwing models direct organizationallevel intermediatelevel maintenance programs implement policies improve processes provide technical supervision management control programs impacting aircraft maintenance activities drive production quality control administrative audits collect analyze interpret test data provide senior leadership crucial guidance improving operational efficiency performance key contributions established schedules organized workloads led multifunctional team meet aggressive production timelines − completed 2200 maintenance actions keep seven h60rs helicopters three p8a two e2d aircraft peak airworthiness operational readiness supervised aspects maintenance including calibration repair replacement damaged unserviceable parts components assemblies − overcame lack available resources manufacturing parts inhouse ensuring compliance stringent specifications tolerances quality standards steered development logistics plans documentation implementing sustaining p8a logistics programs − conducted comprehensive evaluation maintenance concept tasks logistics resources current policies processes − isolated supportability depot issues impacting p8a program devised sound solutions alternatives recommendations achieving program objectives skillfully performed scheduled unscheduled preventative maintenance across variety aircraft models led troubleshooting removal repair modification calibration assembly quality assurance mechanical electrical systems subsystems airframes power plants engines hydraulics avionics associated support equipment se coordinated technicians multiple shops drive work sequencing scheduling priority changes adapted procedures resources resolve problems arising equipment failures material delays labor shortages trained employees inspected finished work ensure adherence quality standards documented maintenance activity submitted reports schedule key contributions demonstrated exceptional skill diagnosing isolating correcting technical problems executing repairs replacements quickly minimize aircraft downtime interpreted utilized maintenance instruction manuals blueprints schematics technical publications conjunction variety test equipment including mechanical rpm test sets engine propeller turbine vibration analysis test set vats provided accountability budgets materials inventories documentation ensured internal controls place complied ensure transparency − enforced foreign object damage fod hazardous waste tool control programs drew upon strong training performance evaluation skills coached mentored guided junior mechanics earn critical qualifications meet performance standards education 2014 embryriddle aeronautical university bachelor science technical management occupational safety health bachelor science technical management occupational safety health 2014 embryriddle aeronautical university world wide campus coastline community college city state us associate science aviation technology healthy technology associate science aviation technology healthy technology coastline community college fountain valley california military experience august 2010 august 2010 company name united states navy oak harbor wa aviation maintenance production manager 82010 present orchestrate aircraft maintenance activity across 12 work centers supervising 200 technicians testing troubleshooting upkeep aircraft engine subsystems fixed rotorwing models direct organizationallevel intermediatelevel maintenance programs implement policies improve processes provide technical supervision management control programs impacting aircraft maintenance activities drive production quality control administrative audits collect analyze interpret test data provide senior leadership crucial guidance improving operational efficiency performance key contributions established schedules organized workloadsand led multifunctional team meet aggressive production timelines − completed 2200 maintenance actions keep seven h60rs helicopters three p8a two e2d aircraft peak airworthiness operational readiness supervised aspects maintenance including calibration repair replacement damaged unserviceable parts components assemblies − overcame lack available resources manufacturing parts inhouse ensuring compliance stringent specifications tolerances quality standards steered development logistics plans documentation implementing sustaining p8a logistics programs − conducted comprehensive evaluation maintenance concept tasks logistics resources current policies processes − isolated supportability depot issues impacting p8a program devised sound solutions alternatives recommendations achieving program objectives united states navy various locations aviation mechanic 61994 82010 skillfully performed scheduled unscheduled preventative maintenance across variety aircraft models led troubleshooting removal repair modification calibration assembly quality assurance mechanical electrical systems subsystems airframes power plants engines hydraulics avionics associated support equipment se coordinated technicians multiple shops drive work sequencing scheduling priority changes adapted procedures resources resolve problems arising equipment failures material delays labor shortages trained employees inspected finished work ensure adherence quality standards documented maintenance activity submitted reports schedule key contributions demonstrated exceptional skill diagnosing isolating correcting technical problems executing repairs replacements quickly minimize aircraft downtime interpreted utilized maintenance instruction manuals blueprints schematics technical publications conjunction variety test equipment including mechanical rpm test sets engine propeller turbine vibration analysis test set vats provided accountability budgets materials inventories documentation ensured internal controls place complied ensure transparency − enforced foreign object damage fod hazardous waste tool control programs drew upon strong training performance evaluation skills coached mentored guided junior mechanics earn critical qualifications meet performance standards certifications osha 30hour general industry safety standards certificate skills aviation calibration documentation maintenance accountability assembly avionics blueprints budgets electrical systems engines hazardous waste hydraulics internal controls quality assurance scheduling schematics sequencing technical publications training turbine aircraft maintenance audits aviation maintenance general aviation logistics quality control solutions testing excel ms office operations osha 30 outlook powerpoint security word associate	AVIATION
head information technology information center executive profile •visionary leader organizations 20 year career fortune 500 companies •as scheringploughs first sap center excellence leader led business process technology reengineering efforts developed global sap strategy organization •noted business technology acumen collaborative style communication skills •experienced rfp development vendor selection •track record execution delivering investment returns •well versed intercultural business communication practices including remote management globally dispersed organizations professional experience head information technology information center march 2015 company name city state provide leadership direction gms information center collection data scientists analysts dedicated production highvalue analytics support manufacturing director supply chain logistics information technology october 2010 march 2015 company name city state established supply chain technology direction global manufacturing organization established gms information center organization dedicated providing advanced analytical capabilities support manufacturing organization delivered key transformational projects including demand planning solution sap apo supply planning sales operations planning kinaxis rapidresponse inventory optimization kinaxis rapidresponse provide leadership direction delivery business analysis teams executing projects lead business process reengineering efforts provide guidance support business subject matter experts supported development execution global sales operations process senior director comet program november 2009 october 2010 company name city state responsible managing delivery efforts global comet program focusing procurement employee expense management esourcing areas directed ongoing rollouts north america europe asia pacific regions director sap center excellence may 2005 november 2009 company name city state responsible 15mm annual budget 75 ftes 30 offshore mix consultants employees adept remote management domestic staff new jersey tennessee delaware international staff europe singapore reduced compensation costs nearly 1mm offshore utilization retooled legacy jde personnel inclusion sap erp team led deployment centerpiece sap solution us pharmaceutical business key solutions asia pacific europe south america led upgrade effort apo solution healthcare products segment business led effort design solution deploy global sap template scheringplough solution reduce current footprint single instance sap acquisition team member leader integration efforts us apac commercial operations overall responsibility leadership development management readiness program managed project manager capability review program director supply chain systems january 2002 may 2005 company name city state led effort implement sap us commercial operations schering plough solution included key order cash functionality warehouse management us pharmaceutical distribution channels provided consultative support projects executed belgium apo singapore r3 manager commercial field force systems april 1998 january 2002 company name city state led team developers implementing webbased solutions support schering ploughs field forces united states key projects included formulary management account management customer relationship management field force expense management managed care account planning designed developed delivered training programs field force personnel prepare properly utilize deployed technology manager service delivery systems april 1997 may 1998 company name city state led implementation outbound call center solutions key operations ohio call center led implementation script systems pharmacists make accept patient calls regarding treatment support disease management programs smoking cessation hypertension high cholesterol multiple sclerosis congestive heart failure manager client services systems february 1994 april 1997 company name city state led implementation marketing client services application frontoffice organization global bond operations led implementation portfolio accounting system global advisors subsidiary prudential oversaw implementation support lan pc technology teams global advisors subsidiary project manager january 1992 february 1994 company name city state led implementation new cash management system support treasury operations prudential pc coordinator january 1990 january 1992 company name city state responsible daytoday support pc hardware software prudential help desk education master business administration 2003 university maryland master science computer science 1994 new jersey institute technology bachelor science computer science 1990 new jersey institute technology skills sap business process design dispersed team management	INFORMATION-TECHNOLOGY
consultant highlights technology skills visual basic html javascript sql xml python mvc filemaker php advanced excel sitecatalyst core competencies problem solving relational databases process reengineering customer relations staff management startups transitional environments systems integration data migration reporting automation accomplishments received sales achievement award attaining 163 billable hours target 55 customer satisfaction rating experience company name city state consultant 012010 current publicly traded adbe digital technology company specializing content creation online analytics annual sales 44 billion support simultaneous client consulting engagements performing product implementations technical problem solving ad hoc client requests fortune 500 companies home depot disney rei promoted internally nonbillable position needed retain rebuild relationships dissatisfied clients us emea problem resolution distant inperson participated product integration team product expert sitecatalyst searchcenter acquisition integrations received sales achievement award attaining 163 billable hours target 55 customer satisfaction rating designed coded custom tools automating improving client campaign creation management deployment resulting average 60 increase campaign management efficiency per client increased services revenue 15 clients home depot disney rei developing tools increase effective advertising spend supported emea clients general motors daimler ticketmaster performing product implementations training technical problem solving custom client solutions company name city state controller 012008 012010 provider medical coding information annual sales 12 million acquired access intelligence 2009 oversee financial functions including audits monthly financial statement preparation daily cash flow debt equity management vc reporting executive reporting cash revenue forecastsbudgets perform systems management new system integration associated data migration manage sixperson department two direct reports shortened finances 15day month end process 3 days automating month end processes decreased ga cost 40 annually received first deficiencyfree audit automating processes accounting transactions daily operations developed new proprietary operational system combining crm inventory financial management sales fulfillment call center tracking quickbooks integration cell 8019106500 gregthevariumcom professional experience continued company name city state controller 012007 012008 provider electronic medical record management data repository solutions annual sales 12 million managed financial health organization including audit procedures billing credit card management customer support monthend close equity debt management budgetingforecasting daily cash management regularly utilized salesforcecom oracle sql vba excel process daily transactions report daily status company metrics forecasts saas enterprise sales increase customer retention 54 monitoring customer usage trends identify save atrisk customers hiring firing personnel company cash flows permitted customer point contact conflict resolution enhanced customer relationship management capabilities implementing salesforcecom migrating historical information training employees tool functionalities company name city state internal auditor 012006 012007 publicly traded anet credit card processor annual sales 40 million acquired visa 2010 charged monitoring testing financial systems controls processes coso sox cobit audit compliance regularly utilized html odbc vba xml excel test improve system processes increased testing efficiency identifying eliminating 100 tests integration systemization automated customer applications decreasing sales overhead 15 per year correcting 80k erroneous commissions company name city state accountant 012005 012006 broker dealer 1031tenant common security exchanges reits stocks bonds annual sales 120 million calculated weekly commissions payments managed ap ar invoicing functions regularly utilized sql vba xml excel process daily transactions commissions improve system processes automated commission calculation time 4 days minutes integrating existing systems sql improved accuracy customer broker data developing ms access based system replace individual spreadsheets company name city state regional manager 012003 012005 provider thirdparty hospital billing recovery solutions managed hca iasis hospitals utah surrounding regions responsibility hospital employees profitability billings directed 18person staff four direct reports regularly utilized sql excel process daily patients applications notes automated manner increased territory size enhanced cardons reputation hca standardizing hospital groups data reporting insurance claims thirdparty recoveries improved regional profitability 45 eight months increasing use medicaid cobra benefits identified offhours research company name city state cofounder 012005 current national onsite hair makeup service local salon studio enizio annual sales 500k secured cash financing manage daily cash flows inventory optimizations payroll federal state tax filings education masters business administration business administration gore school business city state us masters business administration gore school business westminster college salt lake city ut bachelors accounting david eccles school business city state us bachelors accounting david eccles school business university utah salt lake city ut certifications cpa skills annual sales cash sales sales inventory filings payroll state tax integration integrator solutions increase training advertising award campaign management clients content creation deployment excellent multitasker problem resolution problem solving rebuild satisfaction simultaneous technical problem solving million excel audit sql access customer relationship management forecasts billing accounting accounting audits budgets coding crm data migration financial management fulfillment medical coding operations quickbooks system integration systems management credit credit card xml auto insurance benefits claims cobra data reporting hospital billing insurance claims medicaid territory budgeting budgetingforecasting cash management customer support forecasting metrics oracle relationship management saas salesforcecom software service cobit html odbc processor sarbanes oxley sarbanesoxley sox sox testing accountant ap ar broker dealer invoicing ms access payments security cpa customer relations databases javascript model view controller modelviewcontroller mvc php python systems integration visual basic	CONSULTANT
hr manager summary obtain position offers many opportunities growth development enhance existing knowledge management leadership return give best company achieve goals aspirations continue future success highlights leadership skills providing focus direction subordinates motivating employees better accuracy attention detail ability work part team possess effective communication influencing skills strong analytical problem solving skills possess strong work ethic high level professionalism excellent interpersonal planning organizational skills team player handles multiple projects simultaneously fast paced environment proficient variety computer software programs microsoft word microsoft excel microsoft access microsoft powerpoint microsoft publisher microsoft outlook microsoft visio lotus notes experience company name city state hr manager 042015 current supervises coaches counsels staff guides employees various employment processes corrective action documentation ensures consistency fairness resolving complex policy related issues conducting investigations make appropriate recommendations needed provides guidance developing employees transfer promotion manages annual talent review performance goal setting performance review development planning compensation planning processes designs implements facilitates new employee assimilation orientation coaching sessions teambuilding interventions increase team effectiveness mentors less experienced staff participates special projects completes duties assigned company name city state office operations manager 042013 032015 provide first point contact daily functional administrative support leadershipexecutive staffwork unit implement quality improvement ideas monthly audit security policies ensuring company compliance guidelines communicate report directly vice president regarding team performance attendance plan manage communicate special projects events eg employee recognition programs community activities etc prepare customer correspondence serve liaison support staff divisionsdepartment assist administration daytoday operations human resources functions duties employee orientation development recordkeeping company name city state customer support manager 102012 032013 manage email support team ten members provided information customers concerning order status accounts researching online train new incoming employees systems customers handling skills project lead multiple projects responsible planning executing keeping projects time handle escalated customer related issues company name city state teller 022010 082011 processing transactions customers help manage finances record transactions promptly accurately compliance bank procedures ensure compliance internal controls established policies procedures explain advise promote bank products services customers company name city state retail support 022008 012010 retail support home shopping network supervision training instructions team lead train new hires junior staff work procedure systems processes peer coach others support encouragement act mentor new hires provide retail customer service sales via telephone email company name city state administration customer services mentor 022007 012008 keep records customer interactions transactions recording details inquiries complaints comments well actions taken prepare correspondence maintain files records provide assistance public answering wide variety questions interviewing individual investigating situation resolving problem company name city state flight attendantpurser 111998 012007 act purser prepare reports showing places departure destination passenger ticket numbers meal beverage inventories conditions cabin equipment problems encountered passengers keep records customer interactions transactions recording details inquiries complaints comments well actions taken act primary liaison pilot passengers supervised junior flight attendants responsible 400 passengers conduct staff briefings education bas management organizational leadership 2012 st petersburg college management organizational leadership associate arts 2010 st petersburg college associate arts 1996 arthur community college languages working knowledge spanish french skills management administrative support coach excellent communication skills customer service french human resources leadership team lead mentor effective communicator project management project lead researching spanish supervision	HR