action
dict | intent
dict | timestamps
sequencelengths 3
35
| dialogue
sequencelengths 3
35
| expected_action
dict | search_info
listlengths 0
297
| correct_sample
unknown |
|---|---|---|---|---|---|---|
{
"status": "no_flight",
"name": "Paul Nelson",
"flight": []
} | {
"return_month": "Mar",
"return_day": "19",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "17",
"goal": "book",
"departure_month": "Mar",
"name": "Paul Nelson",
"return_airport": "IAH"
} | [
1525790359,
1525790365,
1525790435,
1525790462,
1525790483,
1525790506,
1525790540,
1525790563,
1525790587,
1525790595,
1525790631,
1525790671,
1525790676,
1525790717,
1525790743,
1525790749
] | [
"customer: Hello. I am Paul Nelson.",
"agent: Hello, how may I aid you?",
"customer: Can you please help me in booking a flight ticket from NV-LAS to reach TX-IAH?",
"agent: Sure, may I have your travel dates?",
"customer: My journey dates are from Mar 17 to Mar 19.",
"agent: Do you have any airlines preference?",
"customer: I prefer to travel in normal cost airlines.",
"agent: May I know your connection limit?",
"customer: My connection limit is one.",
"agent: In which class do you prefer to travel?",
"customer: I am comfortable with any class but make sure that my departure time is evening.",
"agent: Ok, please be on hold. Let me check with the flight availability.",
"customer: Sure.",
"agent: Sorry, there are no flights in this route as per your travelling details.",
"customer: That's ok, not a problem. Thanks for your information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Paul Nelson",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Nelson",
"timestmamp": 1525790390323
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525790465882
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1525790469706
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1525790474258
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/17",
"timestmamp": 1525790525404
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/19",
"timestmamp": 1525790530692
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1525790588874
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525790597938
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "evening",
"timestmamp": 1525790688755
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525790690547
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525790726290
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525790756546
}
] | true |
{
"status": "book",
"name": "Rebecca wright",
"flight": [
1007
]
} | {
"return_month": "Sept",
"return_day": "12",
"max_price": 500,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Sept",
"name": "Rebecca Wright",
"return_airport": "DEN"
} | [
1516336414,
1516336440,
1516336556,
1516336589,
1516336628,
1516336642,
1516336678,
1516336713,
1516336716,
1516336735,
1516336755,
1516336761
] | [
"customer: Hello.",
"agent: Hello, how can I assist you today?",
"customer: I am Rebecca wright, I plan to visit Denver, CO-DEN to visit my friend. Can you help me to find a fight from CA-SFO?",
"agent: Sure, Can you share me your journey dates please?",
"customer: I will travel on 09/10 and return on 09/12.",
"agent: Do you need any halt in between your journey?",
"customer: Yes, I need halt in between the journey.",
"agent: We found Frontier airline with single connection under fare of 100. Shall I proceed for booking with airline number 1007?",
"customer: Sure.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for booking the flight ticket.",
"agent: Thanks for connecting us."
] | {
"status": "no_flight",
"name": "Rebecca Wright",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Jacob Taylor",
"flight": [
1002
]
} | {
"return_month": "Jan",
"return_day": "30",
"max_price": 500,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "28",
"goal": "book",
"departure_month": "Jan",
"name": "Jacob Taylor",
"return_airport": "HOU"
} | [
1523891082,
1523891088,
1523891108,
1523891120,
1523891135,
1523891140,
1523891156,
1523891161,
1523891177,
1523891182,
1523891191,
1523891198,
1523891204,
1523891224,
1523891254,
1523891259
] | [
"customer: Hello. Jacob Taylor here.",
"agent: Hello, how may I render you today?",
"customer: I am planning to book a flight ticket to HOU from IAD, can you please help me out?",
"agent: Sure, I am here to help you.",
"customer: Thanks.",
"agent: May I know your planned travel dates?",
"customer: Sure, my planned travelling dates are 01/28 and 01/30.",
"agent: Do you need a lay by in between your journey?",
"customer: Yes, I need 1 connected flight.",
"agent: Ok, please wait for a while.",
"customer: Ok, take your time.",
"agent: We found a connecting flight for you, flight details are as Spirit airline, fare 100 and flight number 1002.",
"customer: Ok, please confirm my reservation.",
"agent: Your reservation has been confirmed.",
"customer: Thank you for the help.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Jacob Taylor",
"flight": [
1002
]
} | [] | true |
{
"status": "book",
"name": "Helen Perez",
"flight": [
1024
]
} | {
"return_month": "July",
"return_day": "29",
"max_price": 500,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "July",
"name": "Helen Perez",
"return_airport": "LAX"
} | [
1525960073,
1525960085,
1525960132,
1525960149,
1525960170,
1525960185,
1525960205,
1525960216,
1525960235,
1525960261,
1525960269,
1525960280,
1525960283,
1525960291
] | [
"customer: Hi.",
"agent: Hello. How may I help you?",
"customer: I am Helen Perez here, I want to reserve my ticket from IAH to LAX, can you please help me out?",
"agent: Sure, I am gleeful to help you. Could you please provide your travelling dates to search for the flight?",
"customer: Sure, my dates of journey are from Jul, 27 to Jul, 29.",
"agent: May I know your connection limit?",
"customer: Yes, I need a connecting flight.",
"agent: Do you have any other specifications?",
"customer: Yes, I need a depart time at morning.",
"agent: Here I found a connecting flight-1024 in economy class. Shall I proceed?",
"customer: Ok, please proceed.",
"agent: Ok, booking is done on JetBlue airlines.",
"customer: Thank you for your help in booking.",
"agent: Thanks for reaching is."
] | {
"status": "book",
"name": "Helen Perez",
"flight": [
1024
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Helen Perez",
"timestmamp": 1525960158555
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525960171401
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAH",
"timestmamp": 1525960204376
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAX",
"timestmamp": 1525960209073
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "",
"timestmamp": 1525960212803
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "",
"timestmamp": 1525960215356
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1525960219425
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/27",
"timestmamp": 1525960223661
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/29 ",
"timestmamp": 1525960225997
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525960226251
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1525960241793
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525960242778
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525960243746
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525960264936
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1024",
"timestmamp": 1525960268128
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525960293161
}
] | true |
{
"status": "no_reservation",
"name": "Emma Young",
"flight": []
} | {
"return_month": "Mar",
"return_day": "12",
"max_price": 500,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "10",
"goal": "cancel",
"departure_month": "Mar",
"name": "Emma Young",
"return_airport": "DFW"
} | [
1520988068,
1520988095,
1520988154,
1520988210,
1520988221,
1520988235,
1520988251,
1520988266,
1520988271,
1520988296,
1520988317,
1520988320
] | [
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: Unfortunately I have an emergency meeting so I want to cancel my reservation, can you please help in cancelling my reservation?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: May I know your good name please ?",
"customer: I am Emma Young.",
"agent: Please wait for a while.",
"customer: Ok.",
"agent: Sorry, there is no reservation found on your given name.",
"customer: Ok, no problem. Thank you for your quick response.",
"agent: Thanks for choosing us."
] | {
"status": "no_reservation",
"name": "Emma Young",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Gary Walker",
"flight": []
} | {
"return_month": "Nov",
"return_day": "18",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Nov",
"name": "Gary Walker",
"return_airport": "IAH"
} | [
1525784906,
1525784929,
1525784984,
1525785069,
1525785102,
1525785120,
1525785155,
1525785211,
1525785239,
1525785308,
1525785339,
1525785357,
1525785367,
1525785373
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: My name is Gary Walker. I am searching for the flight which is departing in the morning time from Denver, can you please help me to book the flight ticket?",
"agent: Sure, I will help you to book a flight ticket. Can you please share me your travelling dates?",
"customer: Thank you for accepting my request. My planned travelling dates are Nov/16 and Nov/18.",
"agent: Ok, may I know your airport codes?",
"customer: The origin and destination airport codes are DEN and IAH.",
"agent: Please give me a moment. Here, I found a flight for you with single connection and ticket fare is 300 in economy class.",
"customer: I am looking for a business class flight which is returning in the evening time. So, please recheck for that.",
"agent: Sorry, no flights are available on your route.",
"customer: It's ok, not a problem with that.",
"agent: Thank you for choosing us.",
"customer: Thank you for your time.",
"agent: Welcome, have a nice day."
] | {
"status": "no_flight",
"name": "Gary Walker",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525785123628
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/16",
"timestmamp": 1525785127318
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/18",
"timestmamp": 1525785129749
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1525785163836
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAH",
"timestmamp": 1525785167052
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785167917
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785168092
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785168460
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1525785254332
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1525785286044
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785291733
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785291956
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525785292172
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Gary Walker",
"timestmamp": 1525785316021
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525785318412
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525785377771
}
] | true |
{
"status": "no_flight",
"name": "Kimberly Scott",
"flight": []
} | {
"return_month": "May",
"return_day": "13",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 0,
"departure_day": "11",
"goal": "change",
"departure_month": "May",
"name": "Kimberly Scott",
"return_airport": "AUS"
} | [
1529059070,
1529059076,
1529059079,
1529059099,
1529059106,
1529059113,
1529059163,
1529059166,
1529059183,
1529059187,
1529059191,
1529059213,
1529059251,
1529059255,
1529059255
] | [
"customer: Hello.",
"agent: Hello. How may I help you?",
"customer: Can you please help me to change my reservation?",
"agent: Sure, may I know your name?",
"customer: My name is Kimberly Scott.",
"agent: Can I know your new airport codes?",
"customer: Sure, my source point is EWR and destination point is AUS.",
"agent: Sure, could you please provide your travelling dates to search for the flight?",
"customer: My travelling dates are on May 11 and May 13.",
"agent: Do you have any requirements?",
"customer: I need a direct flight.",
"agent: Sorry to say, no flight is available for you.",
"customer: Ok, not a problem.",
"agent: Thank you for reaching us.",
"customer: Thank you."
] | {
"status": "no_flight",
"name": "Kimberly Scott",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529059101022
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kimberly Scott",
"timestmamp": 1529059124930
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "EWR",
"timestmamp": 1529059174374
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "AUS",
"timestmamp": 1529059178038
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "05/11",
"timestmamp": 1529059190619
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/13",
"timestmamp": 1529059193393
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529059193496
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1529059197694
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529059198479
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1529059222798
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529059261342
}
] | true |
{
"status": "book",
"name": "Edward Collins",
"flight": [
1024
]
} | {
"return_month": "Oct",
"return_day": "17",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Oct",
"name": "Edward Collins",
"return_airport": "DEN"
} | [
1530108481,
1530108491,
1530108517,
1530108535,
1530108551,
1530108577,
1530108592,
1530108595,
1530108640,
1530108649,
1530108672,
1530108680,
1530108704,
1530108710,
1530108716,
1530108734,
1530108740,
1530108743
] | [
"customer: Hello.",
"agent: Hello, how can I provide assistance to you?",
"customer: Please book a ticket from HOU to DEN to attend an interview.",
"agent: Sure, we are here to help you. May I know your travel dates?",
"customer: My travelling dates are Oct 15 and Oct 17.",
"agent: Do you need any way station in your journey?",
"customer: I want single way station.",
"agent: At what time, would you like to travel?",
"customer: I am comfortable with any time.",
"agent: Do you have any other requirements?",
"customer: No.",
"agent: May I know your good name please?",
"customer: I am Edward Collins.",
"agent: There is a connecting flight with fare of 100 and 1024 flight number. Shall I proceed?",
"customer: Ok, please proceed.",
"agent: Your seat has been reserved with Spirit airlines in economy class.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Edward Collins",
"flight": [
1024
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530108670378
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "HOU",
"timestmamp": 1530108672929
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1530108676322
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530108682563
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/15",
"timestmamp": 1530108686279
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530108687696
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/17",
"timestmamp": 1530108690278
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Edward Collins",
"timestmamp": 1530108751551
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530108751755
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1000",
"timestmamp": 1530108753387
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1020",
"timestmamp": 1530108753787
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1024",
"timestmamp": 1530108753994
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530108765385
}
] | true |
{
"status": "book",
"name": "Kevin Lee",
"flight": [
1012
]
} | {
"return_month": "Mar",
"return_day": "24",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Mar",
"name": "Kevin Lee",
"return_airport": "MSP"
} | [
1525343298,
1525343323,
1525343371,
1525343389,
1525343402,
1525343454,
1525343467,
1525343482,
1525343513,
1525343540,
1525343550,
1525343586,
1525343595,
1525343601
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Kevin Lee. I want to book a ticket from ORD to MSP to attend my friend's birthday party, can you help me in booking?",
"agent: May I know on which dates you are willing to travel?",
"customer: I am departing on Mar 22 and return on Mar 24.",
"agent: Do you require any stopovers in your journey?",
"customer: I need a flight with connection limit 1.",
"agent: Do you prefer any specification in between journey?",
"customer: No, I do not have any other specifications.",
"agent: There is a connected flight in frontier airlines with the fare 300.",
"customer: Please proceed for booking.",
"agent: Your booking is done with the flight number 1012.",
"customer: Thank you for your help.",
"agent: Thank you."
] | {
"status": "no_flight",
"name": "Kevin Lee",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kevin Lee",
"timestmamp": 1525343356348
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525343405745
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1525343414880
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1525343422145
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/22",
"timestmamp": 1525343436029
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/24",
"timestmamp": 1525343444755
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525343444868
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1012",
"timestmamp": 1525343607576
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525343609776
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525343610616
}
] | false |
{
"status": "no_reservation",
"name": "Raymond Allen",
"flight": []
} | {
"return_month": "Nov",
"return_day": "27",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "change",
"departure_month": "Nov",
"name": "Raymond Allen",
"return_airport": "IAH"
} | [
1513597972,
1513597988,
1513598075,
1513598105,
1513598113,
1513598147,
1513598170,
1513598176
] | [
"customer: Hello.",
"agent: Hello. What can I do for you?",
"customer: Actually, I want to change my reservation because my trip got postponed. Can you help to cancel my flight ticket?",
"agent: Sure, I can help you with it. Before proceeding, may I know your name please?",
"customer: Myself Raymond Allen.",
"agent: Raymond, there is no reservation on your details.",
"customer: Oh! ok, thank you for the information.",
"agent: Welcome."
] | {
"status": "no_reservation",
"name": "Raymond Allen",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Frank Davis",
"flight": [
1010
]
} | {
"return_month": "Apr",
"return_day": "24",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "22",
"goal": "book",
"departure_month": "Apr",
"name": "Frank Davis",
"return_airport": "ATL"
} | [
1525446823,
1525446840,
1525446875,
1525446894,
1525446923,
1525446939,
1525446947,
1525447033,
1525447052,
1525447062,
1525447079,
1525447082
] | [
"customer: Hello.",
"agent: Hello, how may I aid you today from end?",
"customer: I am Frank Davis from Boston. Could you please help me in flight ticket booking process from BOS to ATL?",
"agent: Sure Frank Davis, I am here to help you out. Please provide me your trip dates.",
"customer: Thank you for your response, I want to take off on Apr 22 and please confirm my return ticket also on Apr 24.",
"agent: Please allow me a moment.",
"customer: Ok.",
"agent: Here is a flight with 1 stop and price is 200 in economy class, can I proceed with it?",
"customer: Please confirm this flight ticket for me.",
"agent: Your ticket has been booked with 1010 flight in frontier airlines.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Frank Davis",
"flight": [
1010
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Frank Davis ",
"timestmamp": 1525446858372
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525446941987
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1525446944748
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "BOS",
"timestmamp": 1525446948268
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/22",
"timestmamp": 1525446952494
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "04/24",
"timestmamp": 1525446958973
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525446959109
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1010",
"timestmamp": 1525447077412
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525447078485
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525447084444
}
] | true |
{
"status": "book",
"name": "Emma Wilson",
"flight": [
1016
]
} | {
"return_month": "Dec",
"return_day": "13",
"max_price": 500,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Dec",
"name": "Emma Wilson",
"return_airport": "JFK"
} | [
1513089185,
1513089198,
1513089206,
1513089226,
1513089262,
1513089293,
1513089299,
1513089376,
1513089419,
1513089473,
1513089492,
1513089516
] | [
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: Emma Wilson here.",
"agent: Emma Wilson, nice to meet you.",
"customer: I would like to book a ticket from OAK to JFK, could you please help me?",
"agent: Sure, let me know travel dates too.",
"customer: My journey dates are 12/11 and 12/13.",
"agent: I got a flight for you with 0 connection. Shall I proceed?",
"customer: Yes, proceed.",
"agent: Ok, your ticket has been booked with flight number 1016 and your airline is Spirit.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Emma Wilson",
"flight": [
1016
]
} | [] | true |
{
"status": "book",
"name": "Helen Young",
"flight": [
1002
]
} | {
"return_month": "Dec",
"return_day": "2",
"max_price": 500,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "Nov",
"name": "Helen Young",
"return_airport": "DEN"
} | [
1522660823,
1522660829,
1522660883,
1522660893,
1522660910,
1522661014,
1522661023,
1522661057,
1522661066,
1522661090,
1522661093,
1522661112
] | [
"customer: Hello.",
"agent: Hello, how may I oblige you today?",
"customer: My name is Helen Young, I want to book a flight from TX-HOU to Denver, CO-DEN to meet my sister. Can you book a connecting flight for me?",
"agent: When you are willing to travel?",
"customer: I will fly on 11/30 and return on 12/02.",
"agent: Please wait for a moment.",
"customer: Sure.",
"agent: We found 1002 Southwest airlines with single connection with price 100.",
"customer: Please proceed with booking.",
"agent: Your, booking has been confirmed.",
"customer: Thank you for helping me with booking.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Helen Young",
"flight": [
1002,
1010,
1016,
1021,
1027
]
} | [] | true |
{
"status": "book",
"name": "Kenneth Taylor",
"flight": [
1008
]
} | {
"return_month": "Feb",
"return_day": "12",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Feb",
"name": "Kenneth Taylor",
"return_airport": "DEN"
} | [
1525774576,
1525774585,
1525774637,
1525774641,
1525774670,
1525774678,
1525774707,
1525774773,
1525774788,
1525774796,
1525774800,
1525774803
] | [
"customer: Hello.",
"agent: Hello, how may I assist you today?",
"customer: I am Kenneth Taylor. I want to travel from ATL to DEN. Can you help me in booking a flight ticket?",
"agent: When would you like to travel?",
"customer: I want to fly in the flight on Feb 10 and Feb 12.",
"agent: Is there any class preference for you?",
"customer: No, but I want to depart in morning time.",
"agent: We found a connecting flight with an airline Spirit of flight 1008 and cost is 600 in business class. Can I proceed with the booking?",
"customer: Proceed to booking.",
"agent: Your ticket has been booked with depart time 3:00 AM.",
"customer: Thank you for your help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Kenneth Taylor",
"flight": [
1008
]
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Kenneth Taylor",
"timestmamp": 1525774647889
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525774691425
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1525774694840
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DEN",
"timestmamp": 1525774697080
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/10",
"timestmamp": 1525774702988
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/12",
"timestmamp": 1525774709433
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525774709585
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1525774717737
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525774718633
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525774808544
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1008",
"timestmamp": 1525774811505
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525774819128
}
] | true |
{
"status": "no_reservation",
"name": "Deborah Lee",
"flight": []
} | {
"return_month": "July",
"return_day": "29",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "27",
"goal": "cancel",
"departure_month": "July",
"name": "Deborah Lee",
"return_airport": "LGA"
} | [
1528715083,
1528715130,
1528715137,
1528715166,
1528715192,
1528715295,
1528715313,
1528715337
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I want to cancel my recent reservation. Can you help me out?",
"agent: Sure, can you help me with your name?",
"customer: Deborah Lee.",
"agent: Sorry, there is no reservation found under your name.",
"customer: That's ok. Anyways, thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Deborah Lee",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528715173804
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Deborah Lee",
"timestmamp": 1528715214524
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528715217922
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528715219538
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528715340338
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528716705180
}
] | true |
{
"status": "book",
"name": "Eric Jackson",
"flight": [
1016
]
} | {
"return_month": "July",
"return_day": "31",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "July",
"name": "Eric Jackson",
"return_airport": "CLT"
} | [
1521050845,
1521050853,
1521050881,
1521050891,
1521050895,
1521050938,
1521050941,
1521050952,
1521050955,
1521050963
] | [
"customer: Hi.",
"agent: Hello, how may I aid you?",
"customer: I am Eric Jackson. Can you help me in booking from DEN to CLT, as there is a business meeting?",
"agent: I am here to help you about your flight ticket booking. Can you please provide your planned dates of journey?",
"customer: My trip dates are 07/29 to 07/31.",
"agent: I found a flight in Spirit airlines with a ticket fare of 100 and there is a 1 stop and go in your trip in 1016 flight, can I proceed with ticket booking?",
"customer: You can reserve it.",
"agent: I have booked your flight ticket successfully.",
"customer: Thank you for helping.",
"agent: Most welcome, thank you for choosing our service."
] | {
"status": "book",
"name": "Eric Jackson",
"flight": [
1016,
1019
]
} | [] | true |
{
"status": "no_reservation",
"name": "Anna Rodriguez",
"flight": []
} | {
"return_month": "Nov",
"return_day": "1",
"max_price": 1000,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "30",
"goal": "cancel",
"departure_month": "Oct",
"name": "Anna Rodriguez",
"return_airport": "DCA"
} | [
1531489544,
1531489574,
1531489929,
1531489950,
1531489986,
1531490014,
1531490034,
1531490049,
1531490088,
1531490092
] | [
"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: I would like to cancel my recent reservation because my trip dates are got postponed, can you help me?",
"agent: Sure, I can help you with that. May I know your good name please?",
"customer: Anna Rodriguez here.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Anna Rodriguez, there is no active reservation found under your name to do cancellation.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Anna Rodriguez",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1531489966496
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Rodriguez",
"timestmamp": 1531490024029
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1531490073927
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1531490105631
}
] | true |
{
"status": "book",
"name": "Karen Jones",
"flight": [
1011
]
} | {
"return_month": "Dec",
"return_day": "7",
"max_price": 200,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "5",
"goal": "book",
"departure_month": "Dec",
"name": "Karen Jones",
"return_airport": "EWR"
} | [
1518655086,
1518655091,
1518655127,
1518655135,
1518655235,
1518655244,
1518655272,
1518655276,
1518655287,
1518655290,
1518655321,
1518655327,
1518655354,
1518655357,
1518655366,
1518655405,
1518655412,
1518655423,
1518655427,
1518655428
] | [
"customer: Hi.",
"agent: Hello.",
"customer: Karen Jones is my name.",
"agent: How may I assist you?",
"customer: I am going to celebrate the Bate-aux new York dinner cruise at New York.",
"agent: Ok.",
"customer: So, could you help me in booing a ticket under the price limit of 200?",
"agent: Sure, we are happy to help you.",
"customer: Ok.",
"agent: Can you please share your journey locations?",
"customer: Journey locations are Los Angeles, LAX and New York, EWR.",
"agent: When you are planning to travel?",
"customer: I am planning to travel on 12/05 to 12/07.",
"agent: Please wait a while, I will search a flight for you.",
"customer: Sure, I will wait.",
"agent: Thanks for waiting, there is a connecting flight available with fare 100 in AA airline. May I proceed?",
"customer: Fine, confirm it.",
"agent: Your reservation was confirmed with flight number 1011.",
"customer: Thank you for addressing me.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Karen Jones",
"flight": [
1011
]
} | [] | true |
{
"status": "book",
"name": "Jonathan White",
"flight": [
1019
]
} | {
"return_month": "Nov",
"return_day": "25",
"max_price": 200,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "23",
"goal": "book",
"departure_month": "Nov",
"name": "Jonathan White",
"return_airport": "MSP"
} | [
1529315794,
1529315800,
1529315850,
1529315853,
1529315898,
1529315902,
1529315935,
1529315938,
1529315987,
1529315991,
1529316013,
1529316035,
1529316053,
1529316090,
1529316101,
1529316114
] | [
"customer: Hi.",
"agent: Hello, how can I assist you?",
"customer: Can you please book me a flight ticket from CLT to MSP?",
"agent: Sure, I am willing to help you for this. Could you please share me your trip dates?",
"customer: My trip dates are from Nov 23rd to Nov 25th.",
"agent: Is there any connection limit?",
"customer: I want a single connection.",
"agent: Do you have any other specifications regarding your journey?",
"customer: I prefer a normal-cost airline.",
"agent: May I know your name please?",
"customer: I am Jonathan White.",
"agent: As per your intent, there is a flight with United Airlines and the ticket fare is 100. Would you like me to make the booking now?",
"customer: Yes, please proceed.",
"agent: Your ticket is reserved in economy class with the flight-1019. Your depart time is 9:00 hours and again your arrival time is 15:00 hours.",
"customer: Thank you.",
"agent: Thank you very much for approaching our agency."
] | {
"status": "book",
"name": "Jonathan White",
"flight": [
1019
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529315864467
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1529315868643
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1529315870859
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/23",
"timestmamp": 1529315912165
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/25",
"timestmamp": 1529315915892
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529315949939
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529315950925
},
{
"button_name": "",
"field_name": "airline",
"field_value": "normal-cost",
"timestmamp": 1529315994458
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529315996068
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529316117066
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1019",
"timestmamp": 1529316120507
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Jonathan White",
"timestmamp": 1529316131724
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jonathan White",
"timestmamp": 1529316210381
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529316210466
}
] | true |
{
"status": "no_flight",
"name": "Frank Hall",
"flight": []
} | {
"return_month": "Aug",
"return_day": "9",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Aug",
"name": "Frank Hall",
"return_airport": "EWR"
} | [
1521818207,
1521818212,
1521818219,
1521818221,
1521818254,
1521818339,
1521818343,
1521818375,
1521818383,
1521818401,
1521818419,
1521818421
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Frank Hall here.",
"agent: How may I guide you today?",
"customer: I want to travel from LGA to EWR for attending a Seminar. Can you please help me for booking the flight ticket?",
"agent: Sure, I will help you with that. Can you please share your preferable journey dates?",
"customer: My travelling dates are from 08/07 to 08/09.",
"agent: Please wait for a minute.",
"customer: Ok, I will wait.",
"agent: I am sorry to say that there is no flight found.",
"customer: Anyway, thanks for the information.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Frank Hall",
"flight": [
1000,
1009
]
} | [] | false |
{
"status": "cancel",
"name": "John Edwards",
"flight": []
} | {
"return_month": "Jan",
"return_day": "27",
"max_price": 500,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "25",
"goal": "cancel",
"departure_month": "Jan",
"name": "John Edwards",
"return_airport": "ATL"
} | [
1526998539,
1526998565,
1526998584,
1526998633,
1526998637,
1526998659,
1526998663,
1526998705,
1526998724,
1526998729
] | [
"customer: Hi.",
"agent: Hello, how may I assist you today?",
"customer: Owing to an emergency, my meeting with client got cancelled. So I want you to cancel my existing reservation.",
"agent: Sure, we are here to help you with cancellation. To proceed further, May I know your name?",
"customer: Sure, John Edwards here.",
"agent: Please wait for a while.",
"customer: Sure.",
"agent: Thanks for your time, we found a reservation on your name and it is successfully cancelled.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "cancel",
"name": "John Edwards",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1526998599684
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " John Edwards",
"timestmamp": 1526998724190
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "cancel",
"timestmamp": 1526998725156
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526998731628
}
] | true |
{
"status": "cancel",
"name": "Christine Parker",
"flight": []
} | {
"return_month": "Nov",
"return_day": "15",
"max_price": 1000,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "13",
"goal": "cancel",
"departure_month": "Nov",
"name": "Christine Parker",
"return_airport": "IAH"
} | [
1524678128,
1524678130,
1524678150,
1524678219,
1524678226,
1524678231,
1524678245,
1524678289,
1524678304,
1524678312,
1524678327,
1524678332
] | [
"customer: Hi. I am Christine Parker.",
"agent: Hello, how may I guide you at this moment?",
"customer: Would it be possible to cancel my recent reservation?",
"agent: Yes, It is possible.",
"customer: Thanks.",
"agent: Please stay online, I will check the previous list and revert to you.",
"customer: Sure.",
"agent: There is a reservation found on your name, Are you shall I proceed for cancellation?",
"customer: Yes.",
"agent: Your ticket has been cancelled.",
"customer: Thanks for your help.",
"agent: My pleasure."
] | {
"status": "cancel",
"name": "Christine Parker",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Donald Rodriguez",
"flight": [
1019
]
} | {
"return_month": "Feb",
"return_day": "17",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "Feb",
"name": "Donald Rodriguez",
"return_airport": "CLT"
} | [
1532426470,
1532426477,
1532426491,
1532426494,
1532426519,
1532426522,
1532426529,
1532426536,
1532426545,
1532426564,
1532426569,
1532426573,
1532426577,
1532426579
] | [
"customer: Hello.",
"agent: Hello, how may I be at your service today?",
"customer: Can you please help me to book a flight from AUS to CLT?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, I want to travel on Feb 15 and need to return on Feb 17.",
"agent: Do you have any other specifications?",
"customer: I need a connecting flight.",
"agent: Please help me with your name for booking.",
"customer: Myself Donald Rodriguez.",
"agent: According to your information, I have found a flight with single stop over in your journey with a minimum fare of 100 with flight number 1019. Shall I proceed with this flight?",
"customer: Ok, please proceed.",
"agent: Your booking is done.",
"customer: Thank you.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Donald Rodriguez",
"flight": [
1019
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1532426503835
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "AUS",
"timestmamp": 1532426507059
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1532426509132
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/15",
"timestmamp": 1532426530066
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/17",
"timestmamp": 1532426533544
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1532426539563
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1532426540941
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Donald Rodriguez.",
"timestmamp": 1532426589278
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1532426590858
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1019",
"timestmamp": 1532426593923
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1532426596355
}
] | true |
{
"status": "no_reservation",
"name": "Brenda Smith",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "9",
"goal": "change",
"departure_month": "Sept",
"name": "Brenda Smith",
"return_airport": "JFK"
} | [
1512450866,
1512450892,
1512450992,
1512451054,
1512451070,
1512451133,
1512451158,
1512451180
] | [
"customer: Hello,.",
"agent: Hello, may I know your name?",
"customer: I want to change my existing reservation which is with the name Brenda Smith as my Business meeting got postponed.",
"agent: Please wait for a moment, while I check.",
"customer: OK, sure.",
"agent: Thanks for waiting, sorry to inform there is no reservation found on your name.",
"customer: OK, that's fine. Thank you.",
"agent: Thank you to connecting with us, have a nice day."
] | {
"status": "no_reservation",
"name": "Brenda Smith",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Helen Gonzalez",
"flight": [
1026
]
} | {
"return_month": "Feb",
"return_day": "12",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Feb",
"name": "Helen Gonzalez",
"return_airport": "LAS"
} | [
1524243781,
1524243808,
1524243812,
1524243863,
1524243871,
1524243919,
1524243944,
1524243963,
1524243970,
1524243983
] | [
"customer: Hello, myself Helen Gonzalez.",
"agent: Hello. How may I help you out?",
"customer: I am planning to book a flight ticket to LAS from LGA, can you please help me out?",
"agent: Sure, I will help you in booking the ticket. May I know your travelling dates please?",
"customer: Sure, my planned travelling dates are Feb 10 and Feb 12.",
"agent: There is a flight with connection 1 and price 400, can I proceed?",
"customer: Ok, please confirm my reservation.",
"agent: Ok, your ticket has been booked with flight number 1026.",
"customer: Thank you for the help.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Helen Gonzalez",
"flight": [
1026
]
} | [] | true |
{
"status": "no_flight",
"name": "Carol Williams",
"flight": []
} | {
"return_month": "Feb",
"return_day": "4",
"max_price": 200,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "2",
"goal": "book",
"departure_month": "Feb",
"name": "Carol Williams",
"return_airport": "ORD"
} | [
1520849330,
1520849345,
1520849427,
1520849431,
1520849461,
1520849468,
1520849491,
1520849527,
1520849554,
1520849561
] | [
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: I am Carol Williams. I want to book a fight ticket from PHX to ORD. Can you find a flight ticket for me?",
"agent: Sure, may I know your travel dates to search available flight for you?",
"customer: Sure, I am planning to travel on these days that is on 02/02 and back on 02/04.",
"agent: Wait for a minute, to check.",
"customer: Ok, make sure that the connection limit 1.",
"agent: Sorry, I could not find any flight with your connection.",
"customer: Ok, no problem. Thank you for your information.",
"agent: My pleasure."
] | {
"status": "book",
"name": "Carol Williams",
"flight": [
1012
]
} | [] | false |
{
"status": "no_reservation",
"name": "Donald Mitchell",
"flight": []
} | {
"return_month": "Aug",
"return_day": "10",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Aug",
"name": "Donald Mitchell",
"return_airport": "LAS"
} | [
1517275239,
1517275259,
1517275337,
1517275402,
1517275421,
1517275449,
1517275471,
1517275488,
1517275514,
1517275586,
1517275606,
1517275611
] | [
"customer: Hello, I am Donald Mitchell.",
"agent: Hello, how may I render you?",
"customer: I would like to fly to Las Vegas, NV - LAS to meet my old friend to start a new business. Can you render me for booking on 08/08?",
"agent: Sure, I am gleeful to help you. Could you please mention your return date?",
"customer: Sure, I have a plan to return on 08/10.",
"agent: Let me know your preferred boarding point please?",
"customer: My boarding airport is Orlando, FL - MCO.",
"agent: Do you have any specifications?",
"customer: I need a direct flight.",
"agent: Thank you for providing details. Sorry to notify you that there is no direct flights available on provided details.",
"customer: Ok, thanks for your information.",
"agent: Thank you for connecting with us."
] | {
"status": "book",
"name": "Donald Mitchell",
"flight": [
1001
]
} | [] | false |
{
"status": "no_reservation",
"name": "Rachel Davis",
"flight": []
} | {
"return_month": "Nov",
"return_day": "23",
"max_price": 5000,
"departure_airport": "SFO",
"max_connections": 1,
"departure_day": "21",
"goal": "change",
"departure_month": "Nov",
"name": "Rachel Davis",
"return_airport": "AUS"
} | [
1516795232,
1516795235,
1516795243,
1516795243,
1516795311,
1516795315,
1516795330,
1516795332,
1516795344,
1516795353
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Rachel Davis.",
"agent: How can I guide you?",
"customer: I want to change my reservation, due to heavy rainfall in New York. Can you please help me in change in existing reservation.",
"agent: Sure, give me a minute.",
"customer: Ok.",
"agent: Sorry, there is no reservation found.",
"customer: That's ok, thank you for reaching us.",
"agent: Thank you for opting us."
] | {
"status": "no_reservation",
"name": "Rachel Davis",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Charles Martin",
"flight": []
} | {
"return_month": "Dec",
"return_day": "16",
"max_price": 500,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "14",
"goal": "cancel",
"departure_month": "Dec",
"name": "Charles Martin",
"return_airport": "JFK"
} | [
1523982809,
1523982815,
1523982817,
1523982829,
1523982842,
1523982883,
1523982915,
1523982935,
1523982990,
1523983006
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Charles Martin.",
"agent: How can I assist you today?",
"customer: I need to cancel my reservation, can you help me out?",
"agent: Sure, will you please give me a moment?",
"customer: Sure.",
"agent: Thanks for waiting, there is no reservation found under your name.",
"customer: That's ok, thank you for your information.",
"agent: Welcome, have a great day."
] | {
"status": "no_reservation",
"name": "Charles Martin",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Mark Brown",
"flight": [
1005
]
} | {
"return_month": "Nov",
"return_day": "13",
"max_price": 500,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Nov",
"name": "Mark Brown",
"return_airport": "LAS"
} | [
1523592592,
1523592600,
1523592673,
1523592682,
1523592701,
1523592724,
1523592744,
1523592755,
1523592792,
1523592794,
1523592847,
1523592876,
1523592888,
1523592903,
1523592910,
1523592915
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: Myself Mark Brown here. I need to fly Las Vegas for my college admission, could you please help me in booking my flight ticket from ATL to LAS?",
"agent: Sure, can you please let me know your journey dates that you wish to travel?",
"customer: My travel dates are 11/11 and 11/13.",
"agent: Do you need a flag stop in between your journey?",
"customer: I need a connecting flight.",
"agent: May I know how much do you want to spend on flight ticket?",
"customer: I can spend upto 500.",
"agent: Please wait for a while.",
"customer: OK.",
"agent: We found a flight in Southwest airlines, flight number is 1005 with one connection price is 100. Shall I proceed?",
"customer: Ok, you can proceed.",
"agent: Ok, your ticket has been confirmed in economy class.",
"customer: Thank you for booking.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Mark Brown",
"flight": [
1005
]
} | [] | true |
{
"status": "book",
"name": "Paul Carter",
"flight": [
1018
]
} | {
"return_month": "Oct",
"return_day": "21",
"max_price": 500,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "Oct",
"name": "Paul Carter",
"return_airport": "SEA"
} | [
1528889902,
1528889915,
1528889945,
1528889957,
1528889967,
1528889976,
1528889996,
1528889997,
1528890011,
1528890015,
1528890030,
1528890089,
1528890095,
1528890099,
1528890108,
1528890110
] | [
"customer: Hi.",
"agent: Hello. How could I support you today?",
"customer: Could you please book a flight ticket from EWR to SEA as I want to attend a pioneer festival?",
"agent: Sure, I am happy to help you in booking.",
"customer: Thank you.",
"agent: Will you please let me know your planned trip dates?",
"customer: My trip dates are Oct 19 and Oct 21.",
"agent: Is there any other requirements?",
"customer: I need a single connecting flight.",
"agent: May I know your name please for documentation purpose?",
"customer: My name is Paul Carter.",
"agent: There is a flight found with an Spirit airline of flight 1018 in an economy class with single connection. Shall I proceed with the booking?",
"customer: Yes, proceed.",
"agent: Your ticket has been confirmed.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Paul Carter",
"flight": [
1018
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528890016775
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "EWR",
"timestmamp": 1528890022551
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1528890027255
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "10/19",
"timestmamp": 1528890032195
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528890034293
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "10/21",
"timestmamp": 1528890040803
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Paul Carter",
"timestmamp": 1528890119065
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528890120295
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1018",
"timestmamp": 1528890123000
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528890127807
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528890128006
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528890128191
}
] | true |
{
"status": "book",
"name": "Justin Allen",
"flight": [
1002
]
} | {
"return_month": "Jan",
"return_day": "16",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Jan",
"name": "Justin Allen",
"return_airport": "MSP"
} | [
1530174358,
1530174369,
1530174422,
1530174568,
1530174571,
1530174603,
1530174606,
1530174647,
1530174659,
1530174668,
1530174671,
1530174716,
1530174727,
1530174758,
1530174767,
1530174777
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: Can you please help me to book a flight from MCO to MSP?",
"agent: Sure, let me know your journey dates.",
"customer: My planned travel dates are Jan 14th and 16th.",
"agent: Is there any preference in connection limit?",
"customer: I prefer maximum one connection between my journey.",
"agent: May I know your name to proceed further?",
"customer: My name is Justin Allen.",
"agent: Please wait a moment.",
"customer: Sure.",
"agent: Justin Allen, there is a direct flight available for you with price 500. Are you ok with that?",
"customer: Please proceed with the booking.",
"agent: Your booking has been done in business class in American airlines with flight number 1002.",
"customer: Thank you.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Justin Allen",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530174571476
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "MCO",
"timestmamp": 1530174576580
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "MSP",
"timestmamp": 1530174579669
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/14",
"timestmamp": 1530174608829
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/16",
"timestmamp": 1530174612716
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174612876
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530174625371
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174626164
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174626372
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174626556
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174626907
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174627116
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174627324
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174627524
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174627747
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530174627931
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Justin Allen",
"timestmamp": 1530174679940
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530174830219
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1530174833899
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1002",
"timestmamp": 1530174840851
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530174842147
}
] | false |
{
"status": "book",
"name": "Benjamin Smith",
"flight": [
1005
]
} | {
"return_month": "Aug",
"return_day": "27",
"max_price": 5000,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Aug",
"name": "Benjamin Smith",
"return_airport": "EWR"
} | [
1512132884,
1512132917,
1512132964,
1512132994,
1512133069,
1512133168,
1512133240,
1512133262,
1512133276
] | [
"customer: Hello, I am Benjamin Smith.",
"agent: Hello Smith, how can I help you for today?",
"customer: I want to book a ticket from ATL to EWR.",
"agent: OK, could you mention your travel dates?",
"customer: My travelling dates will be from 08/25 and 08/27.",
"agent: OK, there is a flight 1005 in airline Spirit having connection 1 and price is 100. Shall I proceed with your booking?",
"customer: Sure, proceed my booking.",
"agent: OK, your booking is done. Have a great journey!.",
"customer: Thank you."
] | {
"status": "book",
"name": "Benjamin Smith",
"flight": [
1005,
1021,
1027
]
} | [] | true |
{
"status": "book",
"name": "Virginia Smith",
"flight": [
1011
]
} | {
"return_month": "Apr",
"return_day": "1",
"max_price": 5000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "30",
"goal": "book",
"departure_month": "Mar",
"name": "Virginia Smith",
"return_airport": "CLT"
} | [
1516383157,
1516383163,
1516383180,
1516383183,
1516383216,
1516383230,
1516383261,
1516383270,
1516383297,
1516383299,
1516383321,
1516383322
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Virginia Smith.",
"agent: How may I guide you?",
"customer: I want to book a flight from BOS to CLT.",
"agent: Ok, can I know your preferable dates?",
"customer: The dates are from 03/30 to 04/01.",
"agent: I found a flight 1011 of UA airlines matches with your preferences, can I proceed?",
"customer: Please proceed with the booking.",
"agent: Your ticket is booked.",
"customer: Thank you for your help.",
"agent: Thank you, have a good day."
] | {
"status": "book",
"name": "Virginia Smith",
"flight": [
1022
]
} | [] | false |
{
"status": "book",
"name": "Kimberly Moore",
"flight": [
1005
]
} | {
"return_month": "Oct",
"return_day": "27",
"max_price": 1000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Oct",
"name": "Kimberly Carter",
"return_airport": "LGA"
} | [
1519997294,
1519997302,
1519997324,
1519997356,
1519997370,
1519997473,
1519997537,
1519997562,
1519997574,
1519997578
] | [
"customer: Hi.",
"agent: Hello. How may I assist you?",
"customer: Can you please search a flight ticket from AUS to LGA?",
"agent: Sure, may I know your travel dates please?",
"customer: Ok, my travelling dates are 10/25 and 10/27.",
"agent: Thanks for your patience. I have found Delta airlines which flies with one connection. May I know your name please?",
"customer: Ok, myself Kimberly Carter. Please confirm my flight ticket.",
"agent: Thank you Kimberly. Sure your flight ticket has been confirmed now.",
"customer: Ok, fine thank you for your help.",
"agent: Thank you."
] | {
"status": "book",
"name": "Kimberly Carter",
"flight": [
1005,
1020
]
} | [] | false |
{
"status": "no_flight",
"name": "Melissa Martinez",
"flight": []
} | {
"return_month": "Jan",
"return_day": "11",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "9",
"goal": "book",
"departure_month": "Jan",
"name": "Melissa Martinez",
"return_airport": "JFK"
} | [
1528452932,
1528452945,
1528452973,
1528453021,
1528453026,
1528453045,
1528453074,
1528453079,
1528453098,
1528453117,
1528453121,
1528453150,
1528453175,
1528453188
] | [
"customer: Hello.",
"agent: Hello. How may I assist you?",
"customer: I am looking for a flight from OAK to JFK, can you help me in booking?",
"agent: Sure, can you please share your planned trip dates?",
"customer: Sure, my planned travel dates are Jan 09 and Jan 11.",
"agent: May I know your name please to proceed further?",
"customer: Myself Melissa Martinez.",
"agent: Do you need a connecting flight or a direct flight?",
"customer: I prefer for a connecting flight.",
"agent: Do you have any other specifications?",
"customer: No.",
"agent: Melissa Martinez, no flights has been found on your planned journey dates.",
"customer: That's ok, no problem. Thank you for the information.",
"agent: Thank you for choosing us."
] | {
"status": "no_flight",
"name": "Melissa Martinez",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528453023370
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "OAK",
"timestmamp": 1528453027172
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "JFK",
"timestmamp": 1528453030955
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/09",
"timestmamp": 1528453052420
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/11",
"timestmamp": 1528453057146
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Melissa Martinez",
"timestmamp": 1528453090027
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528453120218
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528453121411
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528453124098
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528453190682
}
] | true |
{
"status": "no_reservation",
"name": "Betty Jones",
"flight": []
} | {
"return_month": "May",
"return_day": "19",
"max_price": 1000,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "17",
"goal": "cancel",
"departure_month": "May",
"name": "Betty Jones",
"return_airport": "SEA"
} | [
1521472521,
1521472558,
1521472560,
1521472571,
1521472611,
1521472615,
1521472632,
1521472640
] | [
"customer: Hello. I am Betty Jones.",
"agent: Hello, how may I assist you?",
"customer: I want to cancel my recent reservation, can you please help me with this?",
"agent: Sure, please wait for a moment.",
"customer: Sure, take your time.",
"agent: Sorry, there is no reservation found on your name in our database to cancel.",
"customer: Ok, no problem. Thank you for your information.",
"agent: You are welcome."
] | {
"status": "no_reservation",
"name": "Betty Jones",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Samuel Green",
"flight": []
} | {
"return_month": "Nov",
"return_day": "18",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Nov",
"name": "Samuel Green",
"return_airport": "MSP"
} | [
1519406457,
1519406459,
1519406466,
1519406477,
1519406496,
1519406500,
1519406513,
1519406520,
1519406528,
1519406554,
1519406558,
1519406588,
1519406600,
1519406604
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I am Samuel Green.",
"agent: How may I guide you today?",
"customer: I want to book a ticket from LGA to MSP, for attending a birthday party of my friend.",
"agent: Sure, I will help you with that.",
"customer: Thank you.",
"agent: Can you please share your journey dates?",
"customer: Sure, my travelling dates are 11/16 and 11/18.",
"agent: Wait for a minute.",
"customer: Sure.",
"agent: I am sorry to say that there is no flight found.",
"customer: It's ok, thanks for your information.",
"agent: Thank you for contacting us."
] | {
"status": "no_flight",
"name": "Samuel Green",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Debra Mitchell",
"flight": [
1020
]
} | {
"return_month": "Aug",
"return_day": "2",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "July",
"name": "Debra Mitchell",
"return_airport": "DTW"
} | [
1515498986,
1515498996,
1515499053,
1515499070,
1515499090,
1515499093,
1515499098,
1515499241,
1515499284,
1515499342,
1515499371,
1515499396
] | [
"customer: Hello.",
"agent: Hello, how can I be a help for you?",
"customer: I'm Debra Mitchell. I am planning to attend live music concert at Detroit, DTW.Can you please help me with booking a flight ticket from DTW?",
"agent: Sure, I will help you.",
"customer: Thank you.",
"agent: Can you please share your preferable dates to travel?",
"customer: Sure, I would like to take off on 07/31 and return back on 08/02.",
"agent: As per your request, there is a flight available in this route from Frontier airlines with 1 connecting flight. Do you like to travel in this airlines?",
"customer: Yes, please proceed with the booking if the price limit does not exceed 1000.",
"agent: Your ticket is booked successfully with flight 1020.",
"customer: I appreciate your help, thank you.",
"agent: You are most welcome. Have a safe flight."
] | {
"status": "book",
"name": "Debra Mitchell",
"flight": [
1020
]
} | [] | true |
{
"status": "book",
"name": "Gregory Thomas",
"flight": [
1018
]
} | {
"return_month": "July",
"return_day": "18",
"max_price": 200,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "July",
"name": "Gregory Thomas",
"return_airport": "IAH"
} | [
1513868366,
1513868377,
1513868435,
1513868483,
1513868519,
1513868566,
1513868606,
1513868632,
1513868666,
1513868671,
1513868724,
1513868729
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I am Gregory Thomas, I need to travel to Houston, IAH. So please help me to book a flight ticket from DCA.",
"agent: May I know your travelling dates?",
"customer: My planned dates are 07/16 and 07/18.",
"agent: There is a flight available with price 100 and flight number is 1018, would you like to proceed with the booking?",
"customer: Can you tell me the connection limit please?",
"agent: Connection limit is 1.",
"customer: Ok, please book my ticket for this flight.",
"agent: Your booking is confirmed.",
"customer: Thank you so much for your help.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Gregory Thomas",
"flight": [
1018,
1025
]
} | [] | true |
{
"status": "book",
"name": "Gary Hill",
"flight": [
1014
]
} | {
"return_month": "Aug",
"return_day": "9",
"max_price": 5000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "Aug",
"name": "Gary Hill",
"return_airport": "SEA"
} | [
1513348483,
1513348507,
1513348538,
1513348553,
1513348641,
1513348676,
1513348694,
1513348701,
1513348729,
1513348770,
1513348786,
1513348793,
1513348798,
1513348825,
1513348830,
1513348840
] | [
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: I am Gary Hill.",
"agent: Ok.",
"customer: I need to reach Pick Place Market in Seattle on a meeting with manager. Can you please book a flight ticket from DFW to SEA?",
"agent: Sure, may I know the travelling dates of your journey?",
"customer: Sure, my travel dates are 08/07 and 08/09. Please check with connection 1.",
"agent: Please wait for a while.",
"customer: Sure, take your time.",
"agent: Based on your requirement there is one flight matching with your request has the flight price 100 in Spirit airline.",
"customer: That's great.",
"agent: Can I proceed with this booking?",
"customer: Please confirm it.",
"agent: Your ticket has been confirmed with the flight 1014.Have a safe journey.",
"customer: Thank you for your help.",
"agent: You are welcome."
] | {
"status": "book",
"name": "Gary Hill",
"flight": [
1014
]
} | [] | true |
{
"status": "book",
"name": "Timothy Gonzalez",
"flight": [
1010
]
} | {
"return_month": "Apr",
"return_day": "13",
"max_price": 5000,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Apr",
"name": "Timothy Gonzalez",
"return_airport": "IAH"
} | [
1514256410,
1514256440,
1514256486,
1514256535,
1514256576,
1514256602,
1514256605,
1514256627,
1514256643,
1514256740,
1514256747,
1514256773,
1514256786,
1514256793
] | [
"customer: Hi.",
"agent: Hello. May I know your name?",
"customer: I want a connecting flight, can you book a ticket under name Timothy Gonzalez?",
"agent: Sure, I will help you. May I know your airport details?",
"customer: I want exhibit my arts at Museum of Fine Arts, Houston. My airport codes are from SEA to IAH.",
"agent: Please share me your journey dates?",
"customer: My journey dates are from 04/11 to 04/13.",
"agent: Please wait for a moment.",
"customer: Make sure that price limit should not exceed 5000. Take your time.",
"agent: Thanks for waiting, I found a flight with price of 100. Flight number is 1010 and airline is Southwest. Shall I book the ticket on flight 1010?",
"customer: Sure, proceed booking.",
"agent: Ok. Your flight ticket has been booked.",
"customer: Thank you for quick response.",
"agent: Thank you, have a nice journey."
] | {
"status": "book",
"name": "Timothy Gonzalez",
"flight": [
1010
]
} | [] | true |
{
"status": "no_reservation",
"name": "Michelle Thompson",
"flight": []
} | {
"return_month": "Jan",
"return_day": "5",
"max_price": 5000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "3",
"goal": "cancel",
"departure_month": "Jan",
"name": "Michelle Thompson",
"return_airport": "LAS"
} | [
1515565374,
1515565389,
1515565438,
1515565505,
1515565520,
1515565543,
1515565548,
1515565573,
1515565608,
1515565614
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: My planned trip has been postponed due to shortage of holidays. Can you please cancel my recent reservation?",
"agent: Sure, may I know your name please so that I will check the status and get back to you?",
"customer: Michelle Thompson is my name.",
"agent: Ok, please wait a minute.",
"customer: Sure.",
"agent: Thank you for waiting, sorry to say no reservation found with your name.",
"customer: That's not an issue. Thanks for your response.",
"agent: Thank you for reaching us, have a nice day."
] | {
"status": "no_reservation",
"name": "Michelle Thompson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Stephen Hall",
"flight": [
1005
]
} | {
"return_month": "Nov",
"return_day": "10",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Nov",
"name": "Stephen Hall",
"return_airport": "EWR"
} | [
1529576342,
1529576348,
1529576371,
1529576376,
1529576398,
1529576401,
1529576429,
1529576434,
1529576444,
1529576455,
1529576464,
1529576471,
1529576492,
1529576495,
1529576503,
1529576510
] | [
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: Please help me in booking flight ticket from SEA to EWR to attend an event.",
"agent: Sure, may I know your trip dates please?",
"customer: My trip dates are Nov 08 to Nov 10.",
"agent: Do you have any other requirements?",
"customer: I prefer to travel in connecting flight.",
"agent: Can I know your name please?",
"customer: Stephen Hall here.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thank you for waiting and we have found a flight in economy class with 1 connection in American airlines and the fare of your flight will be 100. Do you like me to proceed your booking with this flight?",
"customer: You can proceed.",
"agent: Ok, your ticket is booked with the flight number 1005.",
"customer: Thank you for booking.",
"agent: Most welcome."
] | {
"status": "book",
"name": "Stephen Hall",
"flight": [
1005
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529576391451
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "EWR",
"timestmamp": 1529576394443
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "SEA",
"timestmamp": 1529576397027
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/08",
"timestmamp": 1529576405203
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/10",
"timestmamp": 1529576408771
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529576425516
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Stephen Hall ",
"timestmamp": 1529576454051
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529576480418
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1005",
"timestmamp": 1529576481858
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529576512050
}
] | true |
{
"status": "no_flight",
"name": "Sharon Thompson",
"flight": []
} | {
"return_month": "Sept",
"return_day": "24",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 0,
"departure_day": "22",
"goal": "book",
"departure_month": "Sept",
"name": "Sharon Thompson",
"return_airport": "OAK"
} | [
1518756900,
1518756914,
1518756981,
1518756998,
1518757032,
1518757035,
1518757053,
1518757087,
1518757108,
1518757110
] | [
"customer: Hello, Sharon Thompson here.",
"agent: Hello, how may I help you?",
"customer: I am planning to shoot a documentary to the famous places in Oakland, CA - OAK. Can you aid me for booking with a direct flight?",
"agent: Sure, can I have your trip dates?",
"customer: My trip dates are on 09/22 to 09/24.",
"agent: Help me with the source code?",
"customer: My source is Washington, DC - DCA.",
"agent: Sorry, we do not found any flights running in your given dates.",
"customer: That's Ok, thanks for your information.",
"agent: Thank you for your approach."
] | {
"status": "no_flight",
"name": "Sharon Thompson",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Patricia Walker",
"flight": [
1029
]
} | {
"return_month": "Feb",
"return_day": "3",
"max_price": 5000,
"departure_airport": "OAK",
"max_connections": 1,
"departure_day": "1",
"goal": "book",
"departure_month": "Feb",
"name": "Patricia Walker",
"return_airport": "JFK"
} | [
1528191855,
1528191863,
1528191887,
1528191892,
1528191915,
1528191926,
1528191940,
1528191948,
1528191951,
1528191962,
1528191979,
1528191999,
1528192026,
1528192031,
1528192044,
1528192046
] | [
"customer: Hello.",
"agent: Hello, how may I aid you now?",
"customer: Can you please help me in booking a flight ticket to JFK from OAK?",
"agent: Ok, may I know your planned dates for this journey?",
"customer: Sure, my planned dates of journey are Feb 01 and Feb 03.",
"agent: Ok, may I know your connection limit?",
"customer: Yes, I need single connecting flight.",
"agent: Do you have any other requirements?",
"customer: No.",
"agent: Meanwhile, may I know your name?",
"customer: Sure, my name is Patricia Walker.",
"agent: Flight-1029 is available for you with 1 connection by American Airlines with economy class with depart time at 15:00 hours and return time at 14:00 hours. Can I book it for you?",
"customer: Yes, you can you book the flight for my journey.",
"agent: Patricia Walker, your ticket is successfully booked.",
"customer: Thank you for your kind service.",
"agent: Thank you for connecting with our services."
] | {
"status": "book",
"name": "Patricia Walker",
"flight": [
1028
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528191900693
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "JFK",
"timestmamp": 1528191906781
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1528191908885
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528191910278
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/01",
"timestmamp": 1528191930529
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/03",
"timestmamp": 1528191934414
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528191934582
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528191935431
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528191935693
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Patricia Walker.",
"timestmamp": 1528192008054
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528192008956
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1029",
"timestmamp": 1528192011821
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Patricia Walker",
"timestmamp": 1528192016670
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528192047668
}
] | false |
{
"status": "no_flight",
"name": "Scott Wilson",
"flight": []
} | {
"return_month": "Feb",
"return_day": "2",
"max_price": 200,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "Jan",
"name": "Scott Wilson",
"return_airport": "IAD"
} | [
1525798447,
1525798455,
1525798464,
1525798468,
1525798508,
1525798539,
1525798547,
1525798567,
1525798589,
1525798600,
1525798686,
1525798724,
1525798764,
1525798772
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Scott Wilson.",
"agent: How can I assist you?",
"customer: I am planning to visit Olympic National Park at Washington, could you please help me with booking a flight ticket from ATL to IAD?",
"agent: Sure, I will help you. May I know your planned journey dates?",
"customer: I would like to depart on Jan 31st and return on Feb 2nd.",
"agent: Can I have your connection limit?",
"customer: I need a connecting flight.",
"agent: Let me know your class preference.",
"customer: I am comfortable with any class. Make sure that my depart time and return time must be afternoon.",
"agent: Thank you for sharing the details. I am sorry to inform you that, there were no flights available that matches your requirements.",
"customer: Ok, not an issue. Anyways, thank you for the information.",
"agent: Thank you for availing us."
] | {
"status": "no_flight",
"name": "Scott Wilson",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Scott Wilson",
"timestmamp": 1525798479435
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525798541912
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1525798543760
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "IAD",
"timestmamp": 1525798547664
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/31",
"timestmamp": 1525798590172
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/02",
"timestmamp": 1525798594269
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525798595674
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525798619249
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1525798620553
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525798799674
}
] | true |
{
"status": "book",
"name": "Sandra Green",
"flight": [
1004
]
} | {
"return_month": "July",
"return_day": "21",
"max_price": 500,
"departure_airport": "ATL",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "July",
"name": "Sandra Green",
"return_airport": "ORD"
} | [
1526649455,
1526649463,
1526649480,
1526649497,
1526649516,
1526649521,
1526649541,
1526649549,
1526649571,
1526649575,
1526649589,
1526649635,
1526649640,
1526649647,
1526649649,
1526649657
] | [
"customer: Hello.",
"agent: Hello, how may I serve you?",
"customer: Could you book my ticket in a connecting flight?",
"agent: Sure, help me with the trip dates?",
"customer: My trip dates are July 19 and July 21.",
"agent: May I know your airport codes that you wish to board and land?",
"customer: I want to travel from ATL to ORD.",
"agent: Do you have any class preferences?",
"customer: I prefer economy class.",
"agent: May I know your name please?",
"customer: Sandra Green here.",
"agent: We found a flight in an airline Delta with 1004 number having a single connection price of 200 in an economy class. Shall I reserve it?",
"customer: Please book my ticket.",
"agent: Your flight ticket has been booked.",
"customer: Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Sandra Green",
"flight": [
1004
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526649535309
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/19",
"timestmamp": 1526649541934
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/21",
"timestmamp": 1526649546446
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ATL",
"timestmamp": 1526649553293
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ORD",
"timestmamp": 1526649558518
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1526649579061
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526649580702
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526649664213
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1004",
"timestmamp": 1526649666406
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Sandra Green",
"timestmamp": 1526649673767
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649673899
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649674093
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649674317
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649674477
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649674606
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649674757
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649675037
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649675237
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526649675414
}
] | true |
{
"status": "no_flight",
"name": "Emma Young",
"flight": []
} | {
"return_month": "May",
"return_day": "1",
"max_price": 1000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "29",
"goal": "book",
"departure_month": "Apr",
"name": "Emma Young",
"return_airport": "DFW"
} | [
1528470795,
1528470811,
1528470824,
1528470838,
1528470860,
1528470866,
1528470886,
1528470904,
1528470930,
1528470968,
1528470989,
1528471080,
1528471085,
1528471093,
1528471097
] | [
"customer: Hello.",
"agent: Hello. How can I assist you?",
"customer: I need to travel HOU and DFW, can you please reserve flight ticket?",
"agent: Sure, can I know the travel dates please?",
"customer: My travelling dates are Apr,29 and May,01.",
"agent: May I know your name please?",
"customer: Myself Emma Young.",
"agent: Do you have any requirements?",
"customer: My return time should be in the evening.",
"agent: Ok, wait a moment please.",
"customer: Make sure I need a connecting flight.",
"agent: Sorry, there are no flights available as per your request.",
"customer: Oh! Sad to hear that. Anyway, I will find another alternative to complete my journey.",
"agent: Thank you for approaching us.",
"customer: Thank you for the information."
] | {
"status": "no_flight",
"name": "Emma Young",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528470869038
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/29",
"timestmamp": 1528470911747
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/01",
"timestmamp": 1528470915138
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DFW",
"timestmamp": 1528470992711
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "HOU",
"timestmamp": 1528471001742
},
{
"button_name": "",
"field_name": "max_price",
"field_value": "",
"timestmamp": 1528471002147
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "04/29",
"timestmamp": 1528471002395
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "05/01",
"timestmamp": 1528471002738
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528471031482
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "evening",
"timestmamp": 1528471034927
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528471035904
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Emma Young",
"timestmamp": 1528471121985
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1528471122814
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528471145671
}
] | true |
{
"status": "book",
"name": "Anthony White",
"flight": [
1029
]
} | {
"return_month": "May",
"return_day": "12",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "May",
"name": "Anthony White",
"return_airport": "ATL"
} | [
1516854912,
1516854917,
1516854987,
1516855009,
1516855016,
1516855020,
1516855045,
1516855064,
1516855066,
1516855132,
1516855134,
1516855140,
1516855145,
1516855146
] | [
"customer: Hello, I am Anthony White.",
"agent: Hello, what can I do for you?",
"customer: I would like to book a flight ticket to Atlanta, GA-ATL to meet my grand parents on 05/10. Can you help me with this?",
"agent: Sure, may I know your source airport code?",
"customer: My boarding point is Las Vegas, NV-LAS.",
"agent: When did you plan to return?",
"customer: I intend to return on 05/12. The connection limit should be one.",
"agent: Sure. Please wait a moment.",
"customer: Ok.",
"agent: There is a Frontier airline with flight number 1029 and price is 100 available with your requirements.",
"customer: Ok, you can book the ticket.",
"agent: Your reservation is done.",
"customer: Thanks for your assistance.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Anthony White",
"flight": [
1029
]
} | [] | true |
{
"status": "no_flight",
"name": "Larry Phillips",
"flight": []
} | {
"return_month": "Mar",
"return_day": "18",
"max_price": 200,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "16",
"goal": "book",
"departure_month": "Mar",
"name": "Larry Phillips",
"return_airport": "SFO"
} | [
1526901174,
1526901187,
1526901225,
1526901239,
1526901253,
1526901298,
1526901327,
1526901346,
1526901378,
1526901399,
1526901415,
1526901417,
1526901422,
1526901454,
1526901490,
1526901494,
1526901526
] | [
"customer: Hello.",
"agent: Hello. How can I assist you at this moment?",
"customer: I need to travel San Francisco, can you please reserve flight ticket from PHX and SFO?",
"agent: Sure, I am happy to help you with that. Can I have your travel dates please?",
"customer: My travelling dates are Mar,16 and Mar,18.",
"agent: Ok, please let me know the timings of your journey.",
"customer: My depart time should be in the evening.",
"agent: Do you want any connections in between your journey?",
"customer: I need single connection for my travel.",
"agent: Can I have your good name please?",
"customer: Myself Larry Phillips.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: Sorry Larry Phillips, no flight is available to you on your dates.",
"customer: Oh! Sad to hear that. Anyway, I will find another alternative to complete my journey.",
"agent: Thank you for choosing us, have a good day.",
"customer: Thank you for your information."
] | {
"status": "no_flight",
"name": "Larry Phillips",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526901301640
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHX",
"timestmamp": 1526901307678
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SFO",
"timestmamp": 1526901314023
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526901314986
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/16",
"timestmamp": 1526901319516
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526901320917
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/18",
"timestmamp": 1526901323874
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Larry Phillips",
"timestmamp": 1526901426537
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526901427864
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526901684545
}
] | true |
{
"status": "book",
"name": "Nicole Campbell",
"flight": [
1021
]
} | {
"return_month": "Jan",
"return_day": "30",
"max_price": 5000,
"departure_airport": "IAH",
"max_connections": 1,
"departure_day": "28",
"goal": "book",
"departure_month": "Jan",
"name": "Nicole Campbell",
"return_airport": "IAH"
} | [
1523466151,
1523466162,
1523466179,
1523466192,
1523466199,
1523466210,
1523466215,
1523466253,
1523466273,
1523466274,
1523466296,
1523466324
] | [
"customer: Hello, myself Nicole Campbell.",
"agent: Hello Nicole, how may I help you today?",
"customer: I am planning to book a flight ticket to IAH from IAH, can you please help me out?",
"agent: Sure, may I know your dates of journey please?",
"customer: Sure, my planned travelling dates are 01/28 and 01/30.",
"agent: Please wait for a moment.",
"customer: Ok, take your time.",
"agent: There is a flight with the connecting flight of fare 100 and the airline is AA, are you ok with this booking?",
"customer: Ok, please confirm my reservation.",
"agent: Ok, the flight with the number 1021 has been reserved.",
"customer: Thank you for the help.",
"agent: You are welcome, have a safe flight."
] | {
"status": "book",
"name": "Nicole Campbell",
"flight": [
1021
]
} | [] | true |
{
"status": "no_reservation",
"name": "Timothy Martin",
"flight": []
} | {
"return_month": "Oct",
"return_day": "18",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "16",
"goal": "change",
"departure_month": "Oct",
"name": "Timothy Martin",
"return_airport": "MCO"
} | [
1519979053,
1519979061,
1519979099,
1519979112,
1519979139,
1519979169,
1519979191,
1519979196,
1519979213,
1519979221
] | [
"customer: Hello, I am Timothy Martin.",
"agent: Hello, how can I support you?",
"customer: I want to alter my existing reservation, my sports event has been postponed. Can you please help me?",
"agent: Sure, I will amend you.",
"customer: Thank you.",
"agent: Please wait for a couple of minutes.",
"customer: Sure.",
"agent: Thanks for your time. we are sorry to inform you that, there is no reservation found with your name.",
"customer: Ok, not an issue. Thank you.",
"agent: Thank you for using our service."
] | {
"status": "no_reservation",
"name": "Timothy Martin",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Brian Hernandez",
"flight": []
} | {
"return_month": "Feb",
"return_day": "22",
"max_price": 5000,
"departure_airport": "LAS",
"max_connections": 0,
"departure_day": "20",
"goal": "cancel",
"departure_month": "Feb",
"name": "Brian Hernandez",
"return_airport": "ORD"
} | [
1514949684,
1514949696,
1514949761,
1514949781,
1514949790,
1514949843,
1514949861,
1514949872,
1514949884
] | [
"customer: Hello, I am Brian Hernandez.",
"agent: Hello, how may I aid you?",
"customer: I just want to cancel my recent reservation, due to sudden demise of my great grandfather. Can you aid me with that?",
"agent: Sure, please be on hold let me check the reservation status.",
"customer: Sure.",
"agent: Sorry, I found no reservation in your given name.",
"customer: Ok, not an issue.",
"agent: Thank you for opting us regarding your cancellation of flight ticket.",
"customer: Thanks for your help."
] | {
"status": "no_reservation",
"name": "Brian Hernandez",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Dennis Brown",
"flight": [
1010
]
} | {
"return_month": "June",
"return_day": "16",
"max_price": 1000,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "June",
"name": "Dennis Brown",
"return_airport": "SFO"
} | [
1526919241,
1526919256,
1526919268,
1526919309,
1526919326,
1526919336,
1526919354,
1526919360,
1526919380,
1526919478,
1526919495,
1526919502,
1526919504,
1526919522,
1526919523
] | [
"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: Can you please book a flight ticket on dates June 14 and June 16?",
"agent: Sure, what are your airport codes please let me know?",
"customer: My airport codes are DEN and SFO.",
"agent: Do you have any preferences?",
"customer: I need a ticket in business class.",
"agent: May I know your name please?",
"customer: My name is Dennis Brown.",
"agent: I have found a connecting flight with the fare of 900 provided by Frontier Airlines in business class. Are you ok with this flight?",
"customer: Yes, please book a ticket.",
"agent: Your flight ticket has been booked.",
"customer: Thank you.",
"agent: Flight number, 1010. Thank you for reaching us.",
"customer: Ok."
] | {
"status": "book",
"name": "Dennis Brown",
"flight": [
1010
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526919373695
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/14",
"timestmamp": 1526919385087
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/16",
"timestmamp": 1526919390790
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DEN",
"timestmamp": 1526919395286
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SFO",
"timestmamp": 1526919398254
},
{
"button_name": "",
"field_name": "class",
"field_value": "business",
"timestmamp": 1526919401542
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Dennis Brown",
"timestmamp": 1526919414222
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526919416159
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526919494638
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1010",
"timestmamp": 1526919496783
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919530158
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919530350
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919530518
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919530710
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919530895
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919531062
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919531214
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919531358
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526919531542
}
] | true |
{
"status": "no_reservation",
"name": "Virginia Young",
"flight": []
} | {
"return_month": "May",
"return_day": "16",
"max_price": 5000,
"departure_airport": "EWR",
"max_connections": 0,
"departure_day": "14",
"goal": "cancel",
"departure_month": "May",
"name": "Virginia Young",
"return_airport": "DEN"
} | [
1526569106,
1526569124,
1526569143,
1526569158,
1526569167,
1526569168,
1526569181,
1526569196,
1526569204,
1526569237,
1526569242,
1526569252
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Due to some financial issues, I would like to cancel my recent reservation. Please help me out.",
"agent: Sure, I am here to help you.",
"customer: Thank you.",
"agent: May I know your name please?",
"customer: My name is Virginia Young.",
"agent: Ok, please wait a minute.",
"customer: Sure, take your time.",
"agent: Thank you for waiting, sorry no reservation found on your name.",
"customer: Ok, no issues. Thank you for your information.",
"agent: Thank you for reaching us, have a good day."
] | {
"status": "no_reservation",
"name": "Virginia Young",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Virginia Young",
"timestmamp": 1526569233639
},
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1526569233710
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1526569236774
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526569273830
}
] | true |
{
"status": "book",
"name": "Emma Young",
"flight": [
1029
]
} | {
"return_month": "Mar",
"return_day": "12",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Mar",
"name": "Emma Young",
"return_airport": "DFW"
} | [
1525543117,
1525543129,
1525543170,
1525543199,
1525543202,
1525543271,
1525543292,
1525543309,
1525543312,
1525543320
] | [
"customer: Hi.",
"agent: Hello. How can I assist you?",
"customer: I am Emma Young. I am planning to book a ticket from CLT to DFW. Can you please help me out?",
"agent: Ok, may I know your travelling dates?",
"customer: I would like to travel on Mar 10 and return back on Mar 12.",
"agent: Here is a connecting flight with flight number 1029 and fare is 100, providing ticket in economy class. Shall I proceed with booking?",
"customer: That's fine, please proceed the booking.",
"agent: Your booking is done in Spirit airlines.",
"customer: Thank you for your service.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Emma Young",
"flight": [
1029
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1525543231878
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1525543236670
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1525543242630
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "03/10",
"timestmamp": 1525543247559
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "03/12",
"timestmamp": 1525543252584
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1525543256431
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "",
"timestmamp": 1525543298530
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Emma Young",
"timestmamp": 1525543303102
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1029",
"timestmamp": 1525543305469
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1525543307253
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525543328214
}
] | true |
{
"status": "book",
"name": "Timothy Turner",
"flight": [
1001
]
} | {
"return_month": "Aug",
"return_day": "12",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "10",
"goal": "book",
"departure_month": "Aug",
"name": "Timothy Turner",
"return_airport": "AUS"
} | [
1519731225,
1519731236,
1519731308,
1519731327,
1519731337,
1519731351,
1519731403,
1519731423,
1519731428,
1519731431
] | [
"customer: Hello, myself Timothy Turner.",
"agent: Hello, how can I help you?",
"customer: Could you mind help me in booking a flight ticket from AUS to AUS?",
"agent: Sure, can you please tell your travelling dates?",
"customer: Definitely, I would like to fly on 08/10 and 08/12.",
"agent: JetBlue airlines is available with 1 connection and ticket price is just 100. Shall I proceed with it?",
"customer: That's perfect, please reserve me a seat.",
"agent: Your reservation is confirmed with flight 1001.",
"customer: Thank you for your quick service.",
"agent: Thank you and have a nice day."
] | {
"status": "book",
"name": "Timothy Turner",
"flight": [
1001,
1002,
1006,
1010,
1017
]
} | [] | true |
{
"status": "book",
"name": "Steven Campbell",
"flight": [
1001
]
} | {
"return_month": "Aug",
"return_day": "6",
"max_price": 500,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Aug",
"name": "Steven Campbell",
"return_airport": "MCO"
} | [
1518406993,
1518407004,
1518407031,
1518407048,
1518407072,
1518407104,
1518407130,
1518407168,
1518407174,
1518407221,
1518407229,
1518407234,
1518407260,
1518407282,
1518407286,
1518407296
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: I am Steven Campbell, I am looking for a flight under fare of 500 to meet my mother at Orlando.",
"agent: Sure, kindly mention your travel dates?",
"customer: I will fly on 08/04 and return on 08/06.",
"agent: Can you please provide me your airport codes?",
"customer: I will fly from WA-SEA to FL-MCO.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: There is a flight with your requirement, airline is JetBlue with price 100 and a single connection.",
"customer: Please proceed with booking.",
"agent: Shall I proceed with booking?",
"customer: Sure.",
"agent: Your booking is done and flight number is 1001.",
"customer: Thank you for helping me.",
"agent: Thanks for reaching us, have a good day."
] | {
"status": "book",
"name": "Steven Campbell",
"flight": [
1001,
1027
]
} | [] | true |
{
"status": "book",
"name": "Mary Adams",
"flight": [
1024
]
} | {
"return_month": "Mar",
"return_day": "10",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Mar",
"name": "Mary Adams",
"return_airport": "DTW"
} | [
1522147916,
1522147922,
1522147936,
1522147936,
1522147987,
1522148077,
1522148089,
1522148163,
1522148193,
1522148223,
1522148233,
1522148247
] | [
"customer: Hello.",
"agent: Hello.",
"customer: I am Mary Adams.",
"agent: How can I aid you for the day?",
"customer: I have to attend a Music Concert at Detroit, could you please help me with booking a flight ticket from IAD to DTW?",
"agent: Sure, I will help you with that flight ticket booking. May I know your planned trip dates?",
"customer: I would like to take off on 03/08 and return on 03/10.",
"agent: There is a flight in Hawaiian airline with connection 1 and the fare is 100. Shall I proceed?",
"customer: Please confirm the booking.",
"agent: Mary Adams, your booking is confirmed with 1024 flight.",
"customer: I really appreciate your help, thank you for your service.",
"agent: Thank you for approaching us, have a safe journey."
] | {
"status": "book",
"name": "Mary Adams",
"flight": [
1024
]
} | [] | true |
{
"status": "book",
"name": "Andrew Miller",
"flight": [
1005
]
} | {
"return_month": "Aug",
"return_day": "2",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "31",
"goal": "book",
"departure_month": "July",
"name": "Andrew Miller",
"return_airport": "PHL"
} | [
1521559823,
1521560058,
1521560072,
1521560075,
1521560095,
1521560155,
1521560163,
1521560176,
1521560182,
1521560189
] | [
"customer: Hello, myself Andrew Miller.",
"agent: Hello, how may I assist you?",
"customer: I am planning to book a flight ticket to PHL from HOU, could you please search any inexpensive flight?",
"agent: Sure, may I know your planned travel dates please?",
"customer: Sure, I would like to fly on 07/31 and 08/02.",
"agent: There is a flight available on your requested dates from AA airlines with 1 connecting flight.Shall I confirm your booking?",
"customer: Fine, please reserve me a seat.",
"agent: Your ticket is booked with flight 1005.",
"customer: Thank you so much for your quick service.",
"agent: You are welcome."
] | {
"status": "no_flight",
"name": "Andrew Miller",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Rebecca Thompson",
"flight": [
1001
]
} | {
"return_month": "Jan",
"return_day": "14",
"max_price": 5000,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Jan",
"name": "Rebecca Thompson",
"return_airport": "PHX"
} | [
1529488308,
1529488323,
1529488333,
1529488340,
1529488349,
1529488373,
1529488396,
1529488400,
1529488413,
1529488425,
1529488433,
1529488465,
1529488470,
1529488482,
1529488490,
1529488493
] | [
"customer: Hello.",
"agent: Hello, how may I serve you today?",
"customer: I am planning to attend music concert at PHX, can you please help me with booking a flight ticket from IAD?",
"agent: Sure, can you please mention with your dates of journey?",
"customer: I would like to take off on Jan 12 and return on Jan 14.",
"agent: May I know your good name please?",
"customer: My name is Rebecca Thompson.",
"agent: Are you looking for any other help from my side please?",
"customer: I am looking for a connecting flight.",
"agent: Please wait for a mean while.",
"customer: Sure, take your time.",
"agent: I found a connecting flight of fare 200 with the Frontier airline, are you fine with this booking?",
"customer: Yes, please proceed with the booking.",
"agent: Ok, I have reserved your ticket with the flight number 1001.",
"customer: I appreciate your help, thank you.",
"agent: You are welcome, have a safe journey."
] | {
"status": "book",
"name": "Rebecca Thompson",
"flight": [
1001
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529488353244
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "IAD",
"timestmamp": 1529488356580
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "PHX",
"timestmamp": 1529488360917
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/14",
"timestmamp": 1529488367335
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/12",
"timestmamp": 1529488370478
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Rebecca Thompson",
"timestmamp": 1529488421486
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529488428669
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529488432743
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1529488498045
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1529488500072
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529488514541
}
] | true |
{
"status": "no_flight",
"name": "Amanda Carter",
"flight": []
} | {
"return_month": "Dec",
"return_day": "29",
"max_price": 5000,
"departure_airport": "HOU",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "Dec",
"name": "Amanda Carter",
"return_airport": "LAX"
} | [
1520408832,
1520408859,
1520408941,
1520408998,
1520409019,
1520409043,
1520409073,
1520409078,
1520409091,
1520409110,
1520409118,
1520409134,
1520409153,
1520409159
] | [
"customer: Hello.",
"agent: Hello, how can I help you today?",
"customer: On the name of Amanda Carter book a ticket to Los Angels, LAX to go for a vacation holidays.",
"agent: Sure, may I know your boarding point?",
"customer: Boarding point is at Houston, HOU.",
"agent: Could you please share your journey dates?",
"customer: I intend to travel on the dates of 11/27 and 11/29.",
"agent: Do you need halt in between your journey?",
"customer: Yes, I need.",
"agent: Ok, please wait for a moment.",
"customer: Sure.",
"agent: Sorry, there are no flights found with your given dates.",
"customer: No problem. Thank you for your service.",
"agent: Thank you for opting us."
] | {
"status": "book",
"name": "Amanda Carter",
"flight": [
1009,
1020
]
} | [] | false |
{
"status": "no_flight",
"name": "Joshua Scott",
"flight": []
} | {
"return_month": "Sept",
"return_day": "6",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "Sept",
"name": "Joshua Scott",
"return_airport": "BOS"
} | [
1530285431,
1530285442,
1530285456,
1530285465,
1530285495,
1530285498,
1530285512,
1530285517,
1530285542,
1530285573,
1530285582,
1530285585,
1530285591
] | [
"customer: Hello.",
"agent: Hello. How may I assist you today?",
"customer: Can you help me in booking a flight ticket form LAS to BOS?",
"agent: Sure, I am gleeful to help you with that. May I know your planned journey dates?",
"customer: I want to travel on 09/04, and return on 09/06.",
"agent: Do you have any other specification?",
"customer: I need a break in my journey.",
"agent: May I know your name please?",
"customer: I am Joshua Scott.",
"agent: Sorry to say that, there are no flights found on this route as per your details.",
"customer: Ok, no issues.",
"agent: Thank you for reaching us, have a great day.",
"customer: Thanks for the information."
] | {
"status": "no_flight",
"name": "Joshua Scott",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1530285480746
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAS",
"timestmamp": 1530285483619
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "BOS",
"timestmamp": 1530285486099
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "",
"timestmamp": 1530285489059
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "09/04",
"timestmamp": 1530285511838
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "09/06",
"timestmamp": 1530285514670
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530285514958
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1530285541165
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1530285542955
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1530285543802
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Joshua Scott",
"timestmamp": 1530285593179
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1530285593786
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1530285602426
}
] | true |
{
"status": "no_reservation",
"name": "Angela Nelson",
"flight": []
} | {
"return_month": "May",
"return_day": "6",
"max_price": 200,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "4",
"goal": "change",
"departure_month": "May",
"name": "Angela Nelson",
"return_airport": "PHL"
} | [
1525265591,
1525265599,
1525265617,
1525265635,
1525265664,
1525265668,
1525265722,
1525265725
] | [
"customer: Hi. I am Angela Nelson.",
"agent: Hello, what kind of assistance are you looking for?",
"customer: Usually I prefer a connecting flight, but unfortunately my friend has already reserved my ticket with a direct flight. So, I want to change it.Can you help me?",
"agent: Sure, please wait.",
"customer: Thank you.",
"agent: Sorry, we couldn't find any reservation on your name to change.",
"customer: No issue. Thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Angela Nelson",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Angela Nelson",
"timestmamp": 1525265603638
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1525265637206
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1525265660965
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1525265726269
}
] | true |
{
"status": "no_reservation",
"name": "Cynthia Harris",
"flight": []
} | {
"return_month": "Feb",
"return_day": "5",
"max_price": 1000,
"departure_airport": "PHX",
"max_connections": 1,
"departure_day": "3",
"goal": "change",
"departure_month": "Feb",
"name": "Cynthia Harris",
"return_airport": "LAS"
} | [
1527677527,
1527677539,
1527677551,
1527677573,
1527677595,
1527677600,
1527677605,
1527677645,
1527677651,
1527677662
] | [
"customer: Hi.",
"agent: Hello, what can I do for you today?",
"customer: I made a reservation earlier this week to give a seminar, but my seminar has been postponed. Can you please help me in changing my reservation?",
"agent: Sure, let me know your name to check for your reservation status?",
"customer: Cynthia Harris here.",
"agent: Please stand by.",
"customer: Ok.",
"agent: Sorry, no reservation found on your name in our portal to change it.",
"customer: No issue, Thank you for the information.",
"agent: Thank you for contacting us."
] | {
"status": "no_reservation",
"name": "Cynthia Harris",
"flight": []
} | [
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527677575548
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Cynthia Harris",
"timestmamp": 1527677606612
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527677608076
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527677609252
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527677613132
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527677646260
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527677666220
}
] | true |
{
"status": "book",
"name": "Andrew King",
"flight": [
1018
]
} | {
"return_month": "Apr",
"return_day": "16",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Apr",
"name": "Andrew King",
"return_airport": "DFW"
} | [
1515086970,
1515087000,
1515087023,
1515087083,
1515087088,
1515087133,
1515087148,
1515087207,
1515087211,
1515087241,
1515087253,
1515087271
] | [
"customer: Hi, Andrew King here.",
"agent: Hello. How can I aid you today?",
"customer: I want to travel with my friends, can you please help me to book a ticket from DCA to DFW?",
"agent: Sure, I will help you Andrew King. Will you please inform your travel dates for booking flight ticket?",
"customer: Sure, my dates of planning is from 04/14 to 04/16.",
"agent: Ok, please wait a moment, I will check flight availability.",
"customer: Sure, please make sure that connection is 1.",
"agent: Sure. There is a flight ticket available as per your requested details, airline is Spirit and flight number is 1018.",
"customer: Please proceed with this booking.",
"agent: Ok. Your flight ticket is booked successfully.",
"customer: Thank you for your help in booking a ticket.",
"agent: Thank you for reaching us, have a good day Andrew King."
] | {
"status": "book",
"name": "Andrew King",
"flight": [
1018
]
} | [] | true |
{
"status": "book",
"name": "Scott Davis",
"flight": [
1004
]
} | {
"return_month": "May",
"return_day": "21",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "19",
"goal": "book",
"departure_month": "May",
"name": "Scott Davis",
"return_airport": "DEN"
} | [
1515078301,
1515078317,
1515078402,
1515078406,
1515078487,
1515078522,
1515078547,
1515078577,
1515078589,
1515078598
] | [
"customer: Hello. Scott Davis here.",
"agent: Hello, how may I aid you?",
"customer: I want to go Denver for my business purpose. Please check for the flight from MCO to DEN.",
"agent: Sure, please provide the travel dates?",
"customer: My travel dates are from 05/19 to 05/21.",
"agent: I found a flight with price 100 and one connection.",
"customer: That's great. Please go ahead.",
"agent: Ok. Your flight ticket has been confirmed now.",
"customer: Thank you.",
"agent: Thank you."
] | {
"status": "book",
"name": "Scott Davis",
"flight": [
1004,
1016
]
} | [] | true |
{
"status": "book",
"name": "Kevin Davis",
"flight": [
1006
]
} | {
"return_month": "July",
"return_day": "22",
"max_price": 1000,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "July",
"name": "Kevin Davis",
"return_airport": "LGA"
} | [
1524070964,
1524071019,
1524071019,
1524071056,
1524071080,
1524071105,
1524071115,
1524071145,
1524071198,
1524071240,
1524071275,
1524071296,
1524071308,
1524071332
] | [
"customer: Hello.",
"agent: Hello. How can I aid you today?",
"customer: I have to meet my project manager at New York, can you please help me to book my flight ticket from DCA to LGA?",
"agent: Sure, I am here to help you. May I know your travel dates please?",
"customer: Sure, I will depart on July 20 and return on July 22.",
"agent: Ok, hold on for a moment. Let me check the best flight for you.",
"customer: Sure.",
"agent: I found a flight for you with Hawaiian airline and it costs you 100. Shall I proceed?",
"customer: Yes, you can proceed for booking the ticket.",
"agent: On whose name you would like to book this ticket?",
"customer: Book the ticket in the name of Kevin Davis.",
"agent: Your ticket has been booked with 1006 flight number Kevin.",
"customer: Thank you very much for your help.",
"agent: Welcome, thank you for choosing us. Have a safe flight."
] | {
"status": "book",
"name": "Kevin Davis",
"flight": [
1006
]
} | [] | true |
{
"status": "book",
"name": "Jessica Hernandez",
"flight": [
1002
]
} | {
"return_month": "May",
"return_day": "27",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "May",
"name": "Jessica Hernandez",
"return_airport": "SFO"
} | [
1520938975,
1520938979,
1520939002,
1520939005,
1520939056,
1520939075,
1520939099,
1520939123,
1520939142,
1520939194,
1520939208,
1520939226,
1520939247,
1520939254
] | [
"customer: Hello.",
"agent: Hello.",
"customer: Jessica Hernandez here.",
"agent: How can I aid you?",
"customer: Do you have any flight from LAS to attend a business meeting in SFO?",
"agent: Sure, may I know your journey dates please?",
"customer: My journey dates are 05/25 and 05/27.",
"agent: Wait a moment please.",
"customer: Sure, take your own time.",
"agent: Spirit airlines is available in your route with the ticket fare of 100, shall I proceed with the booking?",
"customer: You can proceed.",
"agent: Your ticket is booked with the flight-1002.",
"customer: Thanks for your help and valuable information.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Jessica Hernandez",
"flight": [
1002,
1019
]
} | [] | true |
{
"status": "no_flight",
"name": "Helen Green",
"flight": []
} | {
"return_month": "June",
"return_day": "26",
"max_price": 500,
"departure_airport": "IAD",
"max_connections": 1,
"departure_day": "24",
"goal": "book",
"departure_month": "June",
"name": "Helen Green",
"return_airport": "DEN"
} | [
1529945430,
1529945457,
1529945468,
1529945519,
1529945542,
1529945563,
1529945577,
1529945605,
1529945621,
1529945639,
1529945652,
1529945660,
1529945675,
1529945694,
1529945721,
1529945726
] | [
"customer: Hello.",
"agent: Hello, how may I support you today?",
"customer: I am planning to attend a Seminar at Denver,can you help me with booking?",
"agent: Sure, I will help you with booking. Please share me source and destination airport codes?",
"customer: My airport codes are IAD to DEN.",
"agent: Please mention when you planned to travel?",
"customer: My travel dates are June 24 and June 26.",
"agent: Do you want a connecting flight for your journey?",
"customer: Yes, I need a connecting flight.",
"agent: Is there any other preferences related to booking?",
"customer: No.",
"agent: May I know your good name?",
"customer: I am Helen Green.",
"agent: Thank you for the details, sorry there is no flight available on your given journey data.",
"customer: Ok, no problem. Thank you for your response.",
"agent: Thank you visiting us, we hope see you again."
] | {
"status": "book",
"name": "Helen Green",
"flight": [
1001
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1529945563517
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1529945567869
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1529945570213
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "06/24",
"timestmamp": 1529945612519
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "06/26",
"timestmamp": 1529945614607
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1529945615763
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1529945616559
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Helen Green",
"timestmamp": 1529945721393
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1529945722283
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529945727995
}
] | false |
{
"status": "no_reservation",
"name": "Andrew Lee",
"flight": []
} | {
"return_month": "July",
"return_day": "6",
"max_price": 200,
"departure_airport": "SEA",
"max_connections": 1,
"departure_day": "4",
"goal": "change",
"departure_month": "July",
"name": "Andrew Lee",
"return_airport": "PHX"
} | [
1517538257,
1517538279,
1517538324,
1517538342,
1517538345,
1517538360,
1517538363,
1517538367
] | [
"customer: Hello.",
"agent: Hello, how can I amend you?",
"customer: I am Andrew Lee, would like to change an existing reservation because of my movie shoot was postponed. Will you check with reservation to change?",
"agent: Sure. Please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, there is no reservation found on your name.",
"customer: Ok, Thanks for the quick response.",
"agent: Thank you."
] | {
"status": "no_reservation",
"name": "Andrew Lee",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Jessica Hill",
"flight": []
} | {
"return_month": "Aug",
"return_day": "21",
"max_price": 500,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "19",
"goal": "change",
"departure_month": "Aug",
"name": "Jessica Hill",
"return_airport": "JFK"
} | [
1529061981,
1529061996,
1529062005,
1529062023,
1529062055,
1529062104,
1529062120,
1529062137
] | [
"customer: Hello.",
"agent: Hello. How may I guide you today?",
"customer: Due to some entrepreneurship meeting, I am going to change my existing reservation. Can you please help me in changing the reservation?",
"agent: Sure. I am gleeful to help you with that. Can you please share your name?",
"customer: I am Jessica Hill.",
"agent: Thank you for waiting. Jessica Hill, there is no active reservation found under your name to do changes in that.",
"customer: No problem, thank you for the information.",
"agent: Thank you for reaching us, have a great day,."
] | {
"status": "no_reservation",
"name": "Jessica Hill",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jessica Hill",
"timestmamp": 1529062064329
},
{
"button_name": "top-change-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529062064454
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1529062121494
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529062138374
}
] | true |
{
"status": "book",
"name": "Katherine Hall",
"flight": [
1003
]
} | {
"return_month": "Dec",
"return_day": "27",
"max_price": 1000,
"departure_airport": "MCO",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Dec",
"name": "Katherine Hall",
"return_airport": "LGA"
} | [
1521125822,
1521125831,
1521125852,
1521125855,
1521125884,
1521125895,
1521125901,
1521125925,
1521125937,
1521125944,
1521125960,
1521125963
] | [
"customer: Hello, Katherine Hall here.",
"agent: Hello Hall, how can I assist you?",
"customer: I would like to celebrate this Christmas with my family at New York. Can you help me in booking a ticket from MCO to LGA?",
"agent: Sure, can you please tell me your travel dates?",
"customer: My planned journey dates are 12/25 and 12/27.",
"agent: Ok, please wait for a while.",
"customer: Ok, take your time.",
"agent: There is a flight available with Delta airlines and the ticket price is 100 only. Shall I book the ticket for you?",
"customer: Please proceed for booking the ticket.",
"agent: Hall, your ticket is booked and your flight number is 1003.",
"customer: Thank you for your service.",
"agent: You are most welcome."
] | {
"status": "book",
"name": "Katherine Hall",
"flight": [
1003,
1012,
1028
]
} | [] | true |
{
"status": "book",
"name": "Debra Wright",
"flight": [
1012
]
} | {
"return_month": "Apr",
"return_day": "16",
"max_price": 200,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Apr",
"name": "Debra Wright",
"return_airport": "LAS"
} | [
1521539452,
1521539469,
1521539518,
1521539538,
1521539558,
1521539561,
1521539582,
1521539610,
1521539632,
1521539663,
1521539693,
1521539713,
1521539716,
1521539751
] | [
"customer: Hello.",
"agent: Hello. How can I help you today?",
"customer: I would like to spend my weekend time at Las Vegas, please help me in booking a ticket from LGA to LAS.",
"agent: Sure, I will help you in booking. Can you please share your planning dates of journey?",
"customer: My planned journey dates are 04/14 and 04/16.",
"agent: Please wait a moment.",
"customer: Sure, take your time.",
"agent: Flight 1012 i JetBlue airlines is available for you with 1 connection and price is 200. Can I proceed?",
"customer: Ok, please proceed for booking.",
"agent: To proceed further, can you please tell me your name?",
"customer: Sure, my name is Debra Wright.",
"agent: Your booking is confirmed.",
"customer: Thank you for your assistance.",
"agent: Welcome, have a safe flight. Thank you for choosing us."
] | {
"status": "book",
"name": "Debra Wright",
"flight": [
1012
]
} | [] | true |
{
"status": "no_flight",
"name": "Anthony Collins",
"flight": []
} | {
"return_month": "Nov",
"return_day": "14",
"max_price": 5000,
"departure_airport": "AUS",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Nov",
"name": "Anthony Collins",
"return_airport": "DEN"
} | [
1513258028,
1513258032,
1513258071,
1513258096,
1513258114,
1513258147,
1513258185,
1513258228,
1513258237,
1513258287,
1513258317,
1513258332
] | [
"customer: Hello.",
"agent: Hello, how can I help you?",
"customer: I would like to visit the Tiny Gardens at Denver. Can you please help me in booking a ticket?",
"agent: Sure, may I know your name please?",
"customer: My name is Anthony Collins.",
"agent: Anthony, can you please help me with your journey details?",
"customer: Well, I am planning to travel on dates 11/12 and 11/14 from AUS to DEN.",
"agent: Just hold on for few seconds, I will get you back with the flight details.",
"customer: Sure.",
"agent: Sorry Anthony, there is no flight available on those dates.",
"customer: That's fine, not a big deal. Thank you for the information.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Anthony Collins",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Shirley Phillips",
"flight": []
} | {
"return_month": "July",
"return_day": "27",
"max_price": 5000,
"departure_airport": "CLT",
"max_connections": 1,
"departure_day": "25",
"goal": "cancel",
"departure_month": "July",
"name": "Shirley Phillips",
"return_airport": "PHL"
} | [
1523539410,
1523539411,
1523539563,
1523539565,
1523539664,
1523539672,
1523539713,
1523539736,
1523539749,
1523539764
] | [
"customer: Hello.",
"agent: Hello.",
"customer: My name is Shirley Phillips.",
"agent: How can I help you today?",
"customer: Owing an emergency, I want to cancel my reservation. Can you help me for that?",
"agent: Sure, I am here to help you with that.",
"customer: Thank you.",
"agent: Sorry, no reservation found on your name to cancel your reservation.",
"customer: That's ok, thank you for checking.",
"agent: Thank you for reaching us, have a nice day."
] | {
"status": "no_reservation",
"name": "Shirley Phillips",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Anna Robinson",
"flight": [
1016
]
} | {
"return_month": "Aug",
"return_day": "22",
"max_price": 200,
"departure_airport": "PHL",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Aug",
"name": "Anna Robinson",
"return_airport": "OAK"
} | [
1527605059,
1527605074,
1527605081,
1527605098,
1527605108,
1527605110,
1527605125,
1527605131,
1527605146,
1527605163,
1527605170,
1527605179,
1527605183,
1527605190,
1527605203,
1527605258,
1527605267,
1527605277,
1527605279,
1527605288
] | [
"customer: Hi.",
"agent: Hello. In which way I can help you at this moment?",
"customer: I need to buy a plane ticket from PHL to OAK. Please help me in that.",
"agent: Sure, I will help you with that. Could you please mention your preferable travel dates?",
"customer: My trip dates are from Aug, 20 to Aug, 22.",
"agent: May I know your name for further process?",
"customer: Anna Robinson.",
"agent: Do you prefer either an economy or business class?",
"customer: I am comfortable with any class.",
"agent: Do you need any specific depart and arrival time for this trip?",
"customer: No.",
"agent: Do you have any another specifications?",
"customer: I need a single connecting flight.",
"agent: Ok, please hold on a moment.",
"customer: Ok.",
"agent: Spirit airline flight available with connection limit 1 and fare is 100, shall I confirm this economy class flight?",
"customer: Please proceed.",
"agent: Your flight ticket is booked successfully, flight number is 1016.",
"customer: Thank you for booking.",
"agent: You are welcome Anna Robinson."
] | {
"status": "book",
"name": "Anna Robinson",
"flight": [
1016
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527605112804
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "PHL",
"timestmamp": 1527605115803
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1527605121563
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Anna Robinson",
"timestmamp": 1527605150531
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Anna Robinson",
"timestmamp": 1527605154115
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Robinson",
"timestmamp": 1527605159227
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1527605192771
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/20",
"timestmamp": 1527605196656
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527605199294
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/22",
"timestmamp": 1527605201554
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/22",
"timestmamp": 1527605206459
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1527605229202
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1016",
"timestmamp": 1527605231691
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Anna Robinson",
"timestmamp": 1527605283395
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527605295842
}
] | true |
{
"status": "book",
"name": "Edward Thompson",
"flight": [
1011
]
} | {
"return_month": "Mar",
"return_day": "13",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": 1,
"departure_day": "11",
"goal": "book",
"departure_month": "Mar",
"name": "Edward Thompson",
"return_airport": "DCA"
} | [
1516718336,
1516718381,
1516718385,
1516718405,
1516718435,
1516718507,
1516718526,
1516718554,
1516718568,
1516718633,
1516718658,
1516718661,
1516718683,
1516718697
] | [
"customer: Hi.",
"agent: Hello.",
"customer: I'm Edward Thompson.",
"agent: How may I help you today?",
"customer: I'm planning to go DCA, can you help me in ticket booking from LGA?",
"agent: I am happy help you with that.",
"customer: My departure and return dates are 03/11 and 03/13.",
"agent: Please give me a minute, I will get back with your details.",
"customer: Sure.",
"agent: I found a ticket for you with price 100, flight number is 1011 and connection is 1. Is it ok for you?",
"customer: Yes, please go for booking.",
"agent: I confirmed your ticket successfully with Spirit airline.",
"customer: Thank you so much for booking.",
"agent: Thank you for reaching us, have a great day?"
] | {
"status": "book",
"name": "Edward Thompson",
"flight": [
1008,
1013
]
} | [] | false |
{
"status": "book",
"name": "Donna Jackson",
"flight": [
1003
]
} | {
"return_month": "Aug",
"return_day": "28",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "26",
"goal": "book",
"departure_month": "Aug",
"name": "Donna Jackson",
"return_airport": "DFW"
} | [
1528974151,
1528974172,
1528974180,
1528974195,
1528974200,
1528974209,
1528974212,
1528974224,
1528974238,
1528974247,
1528974248,
1528974300,
1528974306,
1528974320,
1528974332,
1528974339
] | [
"customer: Hello.",
"agent: Hello. How may I assist you at this moment?",
"customer: Can you please help me in booking a flight ticket from EWR to DFW?",
"agent: Sure, I am happy to help you with that. May I know your travelling dates, please?",
"customer: Sure, my travel dates are from Aug 26 to Aug 28.",
"agent: Do you have any connection limit for your flight?",
"customer: I would prefer connecting flight.",
"agent: May I know your other requirements for your journey?",
"customer: No more specifications.",
"agent: Let me know your name to proceed further for documentation purpose.",
"customer: Myself Donna Jackson.",
"agent: Delta airlines is providing you the connecting flight in economy class, shall I reserve it?",
"customer: Ok, please reserve it.",
"agent: Your ticket has been reserved with flight 1003.",
"customer: Thank you for booking.",
"agent: Thank you for choosing us."
] | {
"status": "book",
"name": "Donna Jackson",
"flight": [
1003,
1015,
1019
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528974248255
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "EWR",
"timestmamp": 1528974255504
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "DFW",
"timestmamp": 1528974258112
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/26",
"timestmamp": 1528974265036
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/28",
"timestmamp": 1528974267978
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528974268672
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528974269580
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Donna Jackson",
"timestmamp": 1528974362851
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528974363888
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1003",
"timestmamp": 1528974366832
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528974914138
}
] | true |
{
"status": "no_reservation",
"name": "Raymond Evans",
"flight": []
} | {
"return_month": "Jan",
"return_day": "27",
"max_price": 200,
"departure_airport": "MSP",
"max_connections": 1,
"departure_day": "25",
"goal": "cancel",
"departure_month": "Jan",
"name": "Raymond Evans",
"return_airport": "MSP"
} | [
1522156730,
1522156744,
1522156779,
1522156823,
1522156832,
1522156842,
1522156869,
1522156872,
1522156905,
1522156981
] | [
"customer: Hi.",
"agent: Hello, how may I aid you today from my end?",
"customer: I want to cancel my reservation as my mother is unwell, can you please do that for me?",
"agent: Sure, I am here to help you out. Please allow me a moment to check whether any reservation found on your name or not to cancel it?",
"customer: Sure.",
"agent: May I know your name?",
"customer: My name is Raymond Evans.",
"agent: Sorry, there is no active reservation on your name.",
"customer: No problem, thank you for checking.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Raymond Evans",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Cynthia Thomas",
"flight": []
} | {
"return_month": "July",
"return_day": "17",
"max_price": 200,
"departure_airport": "EWR",
"max_connections": 1,
"departure_day": "15",
"goal": "book",
"departure_month": "July",
"name": "Cynthia Thomas",
"return_airport": "PHL"
} | [
1513943308,
1513943445,
1513943507,
1513943554,
1513943583,
1513943647,
1513943746,
1513943771,
1513943850,
1513943860
] | [
"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am Cynthia Thomas, want to travel from EWR to PHL. Will you please help me in booking my ticket?",
"agent: Sure, I'll help you. Please provide your dates.",
"customer: My dates will be from 07/15 to 07/17.",
"agent: I got a flight for you with 1 connection and price is 300.",
"customer: That's great, please proceed with the booking. Can you give me a 100 rupees discount?",
"agent: Sorry, in our agency we don't give any discount.",
"customer: It's ok, no issue. Thank you for your help.",
"agent: Most welcome."
] | {
"status": "no_flight",
"name": "Cynthia Thomas",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Samantha Campbell",
"flight": []
} | {
"return_month": "Nov",
"return_day": "16",
"max_price": 200,
"departure_airport": "MCO",
"max_connections": 0,
"departure_day": "14",
"goal": "book",
"departure_month": "Nov",
"name": "Samantha Campbell",
"return_airport": "SFO"
} | [
1516677001,
1516677007,
1516677078,
1516677117,
1516677139,
1516677161,
1516677246,
1516677254,
1516677289,
1516677580,
1516677585,
1516677644,
1516677714,
1516677718
] | [
"customer: Hi, I am Samantha Campbell.",
"agent: Hello, how can I support you now?",
"customer: Please book me a direct flight to San Francisco to meet my uncle.",
"agent: Sure, may I know your travelling dates?",
"customer: I want to fly on 11/14 and will return on 11/16.",
"agent: Where are you travelling from?",
"customer: Its from FL-MCO to CA-SFO.",
"agent: Is there any price limit for you?",
"customer: I can pay up to 200.",
"agent: Ok, please wait a moment.",
"customer: Ok.",
"agent: Sorry there is no direct f;light found on your journey dates.",
"customer: It's o, thank you.",
"agent: Thanks for choosing us and have a great day."
] | {
"status": "no_flight",
"name": "Samantha Campbell",
"flight": []
} | [] | false |
{
"status": "book",
"name": "Rachel Davis",
"flight": [
1014
]
} | {
"return_month": "Nov",
"return_day": "16",
"max_price": 5000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Nov",
"name": "Rachel Davis",
"return_airport": "EWR"
} | [
1521679269,
1521679287,
1521679366,
1521679450,
1521679516,
1521679536,
1521679563,
1521679568,
1521679604,
1521679636,
1521679651,
1521679663,
1521679668,
1521679717,
1521679729,
1521679762,
1521679768,
1521679778
] | [
"customer: Hello, I am Rachel Davis.",
"agent: Hello, how can I help you?",
"customer: I am planning to go for Brooklyn walking tour with my friends on 11/14. Can you please book a flight ticket for me?",
"agent: Sure, may I know when you want to travel?",
"customer: I intend to return from my journey on 11/16.",
"agent: Sure, can I know your airport codes please?",
"customer: I would like to board from Boston, BOS.",
"agent: Do you need any halt in between your journey?",
"customer: Yes, there should be a lay by.",
"agent: Can I know your destination airport code please?",
"customer: New York, EWR is my landing point.",
"agent: Wait a minute please.",
"customer: Sure.",
"agent: Thank you for waiting, we found a flight with number 1014 and airline AA at a price of 100 with 1 connection. Shall I proceed?",
"customer: Yes, you can proceed.",
"agent: Sure, your booking is done.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us, have a nice day."
] | {
"status": "book",
"name": "Rachel Davis",
"flight": [
1014
]
} | [] | true |
{
"status": "no_reservation",
"name": "George Perez",
"flight": []
} | {
"return_month": "Dec",
"return_day": "10",
"max_price": 500,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "8",
"goal": "cancel",
"departure_month": "Dec",
"name": "George Perez",
"return_airport": "ATL"
} | [
1521628133,
1521628141,
1521628167,
1521628266,
1521628271,
1521628299,
1521628326,
1521628349
] | [
"customer: Hello.",
"agent: Hello, do you need any help from us?",
"customer: I need to cancel my reservation. Do you provide cancellation services?",
"agent: Sure, I am happy to help you. Could I have your name please?",
"customer: My name is George Perez.",
"agent: Sorry, there is no reservation matching with your name in our portal to cancel further.",
"customer: It's ok, no issues. Thank you for the information.",
"agent: Thank you for consulting us, have a great day."
] | {
"status": "no_reservation",
"name": "George Perez",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Benjamin Miller",
"flight": []
} | {
"return_month": "May",
"return_day": "9",
"max_price": 200,
"departure_airport": "DEN",
"max_connections": 1,
"departure_day": "7",
"goal": "book",
"departure_month": "May",
"name": "Benjamin Miller",
"return_airport": "LGA"
} | [
1522744587,
1522744624,
1522744686,
1522744719,
1522744762,
1522744774,
1522744805,
1522744822,
1522744833,
1522744856,
1522744895,
1522744908
] | [
"customer: Hello.",
"agent: Hello, How can I help you?",
"customer: My name is Benjamin Miller, I want to book a flight to visit my uncle's house with my family. Can you book a connecting flight for me?",
"agent: Sure, Please help me with your travel dates.",
"customer: I will fly on 05/07 and return on 05/09.",
"agent: May I know the journey codes?",
"customer: My source airport is CO-DEN and my destination is NY-LGA.",
"agent: Please wait a minute.",
"customer: Sure.",
"agent: Sorry, No flights found with your preferable dates.",
"customer: Thank you for the information.",
"agent: Thank you for opting us."
] | {
"status": "no_flight",
"name": "Benjamin Miller",
"flight": []
} | [] | true |
{
"status": "no_reservation",
"name": "Eric Carter",
"flight": []
} | {
"return_month": "Dec",
"return_day": "10",
"max_price": 500,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "8",
"goal": "cancel",
"departure_month": "Dec",
"name": "Eric Carter",
"return_airport": "IAH"
} | [
1529502821,
1529502833,
1529502853,
1529502868,
1529502878,
1529502898,
1529502916,
1529502919
] | [
"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I want to cancel my recent reservation due to sudden cancellation of my trip. Can you help me?",
"agent: May I know your name please?",
"customer: Eric Carter here.",
"agent: I am sorry to say that there is no reservation found under your name.",
"customer: That's Fine, Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_reservation",
"name": "Eric Carter",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1529502871069
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": " Eric Carter",
"timestmamp": 1529502903575
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1529502904620
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1529502921836
}
] | true |
{
"status": "no_flight",
"name": "Stephanie Carter",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
"max_price": 500,
"departure_airport": "IAD",
"max_connections": 0,
"departure_day": "9",
"goal": "book",
"departure_month": "Sept",
"name": "Stephanie Carter",
"return_airport": "OAK"
} | [
1517359061,
1517359066,
1517359198,
1517359219,
1517359289,
1517359301,
1517359323,
1517359325,
1517359377,
1517359381,
1517359399,
1517359408,
1517359424,
1517359425
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I am Stephanie Carter. I want to book a flight ticket to visit Oakland Zoo at Oakland, could you help me in booking a flight ticket?",
"agent: Sure, may I know your journey dates?",
"customer: I would like to fly on 09/09 and return on 09/11.",
"agent: Kindly, mention your price limit.",
"customer: I can afford up to 500.",
"agent: May I know your airport codes?",
"customer: My source is Washington, DC - IAD and destination code is CA - OAK.",
"agent: Thank you for sharing your journey details with patience, please hold on.",
"customer: Sure, I need a direct flight.",
"agent: No flights found on your journey dates.",
"customer: Not an issue. Thank you.",
"agent: Thank you, have a nice day."
] | {
"status": "no_flight",
"name": "Stephanie Carter",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Jeffrey Lee",
"flight": []
} | {
"return_month": "July",
"return_day": "6",
"max_price": 500,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "4",
"goal": "book",
"departure_month": "July",
"name": "Jeffrey Lee",
"return_airport": "PHX"
} | [
1513154298,
1513154354,
1513154478,
1513154598,
1513154692,
1513154783,
1513154823,
1513154922,
1513155029,
1513155120,
1513155265,
1513155356,
1513155420
] | [
"customer: Hello.",
"agent: Hello, how may I support you?",
"customer: I want to attend auto show ,can you please help me in booking?",
"agent: Sure, can you please provide me your travelling details?",
"customer: My airport codes are from ORD to PHX. My travelling dates are from 07/04 to 07/06.",
"agent: Ok, please wait for a while.",
"customer: Ok.",
"agent: To proceed further, may I know your name?",
"customer: I am Jeffrey Lee.",
"agent: Thank you for being patience. Unfortunately, there were no flights on your preferred dates.",
"customer: Ok,No issues.",
"agent: Thank you for reaching us, have a good day.",
"customer: Thank you for your quick response."
] | {
"status": "no_flight",
"name": "Jeffrey Lee",
"flight": []
} | [] | true |
{
"status": "book",
"name": "Deborah Evans",
"flight": [
1001
]
} | {
"return_month": "Aug",
"return_day": "4",
"max_price": 1000,
"departure_airport": "DTW",
"max_connections": 0,
"departure_day": "2",
"goal": "book",
"departure_month": "Aug",
"name": "Deborah Evans",
"return_airport": "CLT"
} | [
1528995407,
1528995417,
1528995427,
1528995432,
1528995445,
1528995450,
1528995468,
1528995470,
1528995506,
1528995512,
1528995555,
1528995568,
1528995600,
1528995601,
1528995604,
1528995610
] | [
"customer: Hello.",
"agent: Hello. How may I assist you now?",
"customer: I am looking for a flight from DTW to CLT, can you please help me in booking?",
"agent: Sure, I am glad to help you with that. Can you please provide your preferable dates of travelling?",
"customer: My travelling dates are Aug 02 and Aug 04.",
"agent: Do you have any connection limit?",
"customer: I need a connecting flight.",
"agent: Any more specifications do you have?",
"customer: Sorry, I need a direct flight and I want to depart in afternoon.",
"agent: On whose name I have to book the flight ticket?",
"customer: My name is Deborah Evans.",
"agent: I have found a direct flight having with the fare of 200 provided by American Airlines in economy class. Are you ok with this flight?",
"customer: Please proceed.",
"agent: Ok, your ticket has been confirmed in flight number 1001.",
"customer: Thank you for booking.",
"agent: Thank you for reaching us, have a great journey."
] | {
"status": "book",
"name": "Deborah Evans",
"flight": [
1001
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528995378878
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DTW",
"timestmamp": 1528995381477
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "CLT",
"timestmamp": 1528995383325
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "08/02",
"timestmamp": 1528995397080
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "08/04",
"timestmamp": 1528995404241
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1528995434948
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528995435759
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1528995451100
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "afternoon",
"timestmamp": 1528995456493
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528995457254
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Deborah Evans",
"timestmamp": 1528995525081
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528995525676
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1001",
"timestmamp": 1528995526716
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528995547796
}
] | true |
{
"status": "book",
"name": "Samuel Johnson",
"flight": [
1009
]
} | {
"return_month": "July",
"return_day": "29",
"max_price": 500,
"departure_airport": "DCA",
"max_connections": 1,
"departure_day": "27",
"goal": "book",
"departure_month": "July",
"name": "Samuel Johnson",
"return_airport": "JFK"
} | [
1528732175,
1528732195,
1528732230,
1528732235,
1528732276,
1528732291,
1528732323,
1528732349,
1528732380,
1528732396,
1528732414,
1528732451,
1528732480,
1528732485,
1528732493,
1528732496
] | [
"customer: Hi.",
"agent: Hello. Could you please let me know what help do you need?",
"customer: I want to fly from DCA to JFK. Can you check the flight availability on that route?",
"agent: Sure, I am happy to help you with that. Can I know your travel dates?",
"customer: Sure, my travel dates are 07/27 and 07/29.",
"agent: Ok, please share your preference about the connection limit.",
"customer: I want a flight with single connection.",
"agent: Ok, please tell me your other specifications.",
"customer: No more, thank you.",
"agent: On which name do you want me to reserve the ticket?",
"customer: Sure, Samuel Johnson name only.",
"agent: The Southwest airlines is providing the service in this route which is having a single connecting flight with the ticket fare of 100. Shall I reserve a flight ticket in an economy class?",
"customer: Yes, you can proceed with that booking.",
"agent: I have booked your ticket with the flight-1009 and this flight departs at 18:00 hours and returns at 09:00 hours. Have a nice journey.",
"customer: Thank you for the booking.",
"agent: Thank you for choosing our agency."
] | {
"status": "book",
"name": "Samuel Johnson",
"flight": [
1009,
1023
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1528732237057
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "DCA",
"timestmamp": 1528732241849
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "JFK",
"timestmamp": 1528732245000
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "07/27",
"timestmamp": 1528732295260
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1528732297311
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "07/29",
"timestmamp": 1528732299323
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Samuel Johnson ",
"timestmamp": 1528732503195
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1528732503922
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1009",
"timestmamp": 1528732505722
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528732509216
}
] | true |
{
"status": "no_reservation",
"name": "Jack Parker",
"flight": []
} | {
"return_month": "Mar",
"return_day": "29",
"max_price": 5000,
"departure_airport": "BOS",
"max_connections": 1,
"departure_day": "27",
"goal": "cancel",
"departure_month": "Mar",
"name": "Jack Parker",
"return_airport": "IAD"
} | [
1528904200,
1528904204,
1528904236,
1528904241,
1528904247,
1528904314,
1528904323,
1528904333,
1528904353,
1528904359
] | [
"customer: Hello.",
"agent: Hello, how may I serve you?",
"customer: I want to cancel my reservation due to sudden change in weather condition, can you assist me?",
"agent: Sure, will you please let me know your name?",
"customer: Jack Parker.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, there is no reservation found active under your name.",
"customer: No problem, thank you for searching.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Jack Parker",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1528904224009
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1528904226184
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Jack Parker",
"timestmamp": 1528904348024
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1528904368575
}
] | true |
{
"status": "no_reservation",
"name": "Linda Mitchell",
"flight": []
} | {
"return_month": "Apr",
"return_day": "11",
"max_price": 1000,
"departure_airport": "OAK",
"max_connections": 0,
"departure_day": "9",
"goal": "book",
"departure_month": "Apr",
"name": "Linda Mitchell",
"return_airport": "LAS"
} | [
1521781785,
1521781790,
1521781806,
1521781832,
1521781840,
1521781851,
1521781882,
1521781913,
1521781976,
1521782035,
1521782065,
1521782082,
1521782087,
1521782100
] | [
"customer: Hi, I am Linda Mitchell.",
"agent: Hello, how can I help you today?",
"customer: Will you please reserve a seat to Las Vegas?",
"agent: Sure, I am glad to help you.",
"customer: Thank you.",
"agent: Help me with your airport codes?",
"customer: Origin airport code: OAK and destination is LAS.",
"agent: Kindly mention your trip dates?",
"customer: I have to attend the wedding anniversary of my friend, so please check flights on 04/09 and return flight on 04/11.",
"agent: There is a connecting flight 1028 in Hawaiian airline with price 200. Shall I reserve it?",
"customer: Do not proceed, as I choose to go with a direct flight.",
"agent: Ok.",
"customer: Thank you for the quick response.",
"agent: Thank you for approaching us."
] | {
"status": "no_flight",
"name": "Linda Mitchell",
"flight": []
} | [] | false |
{
"status": "no_reservation",
"name": "Carol Jackson",
"flight": []
} | {
"return_month": "Aug",
"return_day": "4",
"max_price": 500,
"departure_airport": "CLT",
"max_connections": 0,
"departure_day": "2",
"goal": "cancel",
"departure_month": "Aug",
"name": "Carol Jackson",
"return_airport": "HOU"
} | [
1527686248,
1527686283,
1527686288,
1527686314,
1527686339,
1527686347,
1527686354,
1527686423,
1527686438,
1527686498
] | [
"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: Owing to an emergency I have request you to cancel my reservation. Can you please help me out with that?",
"agent: Sure, let me know your name to check your reservation details.",
"customer: Ok, I have reserved it on the name of Carol Jackson.",
"agent: Thank you. Please be online for a while. I will check your reservation status and get back to you.",
"customer: Sure, take your time.",
"agent: I'm happy to inform you that I have found a active reservation on your name and I have cancelled it.",
"customer: Thank you for your kind help.",
"agent: Thank you for reaching us."
] | {
"status": "cancel",
"name": "Carol Jackson",
"flight": []
} | [
{
"button_name": "top-cancel-reservation",
"field_name": "",
"field_value": "",
"timestmamp": 1527686358233
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carol Jackson",
"timestmamp": 1527686378186
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carol Jackson",
"timestmamp": 1527686400778
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_reservation",
"timestmamp": 1527686500858
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527686509730
}
] | false |
{
"status": "no_flight",
"name": "Cynthia Harris",
"flight": []
} | {
"return_month": "Feb",
"return_day": "27",
"max_price": 1000,
"departure_airport": "LAX",
"max_connections": 1,
"departure_day": "25",
"goal": "book",
"departure_month": "Feb",
"name": "Cynthia Harris",
"return_airport": "SEA"
} | [
1526315291,
1526315306,
1526315336,
1526315354,
1526315367,
1526315383,
1526315411,
1526315502,
1526315508,
1526315548,
1526315556,
1526315576
] | [
"customer: Hi.",
"agent: Hello, how may I aid you?",
"customer: I am Cynthia Harris. I want to book a ticket from LAX to SEA, can you help me?",
"agent: Sure, may I know your preferred dates of travel?",
"customer: My travel dates are Feb 25 and 27.",
"agent: Do you have any specifications?",
"customer: I want to travel in economy class only.",
"agent: Ok, please wait a minute.",
"customer: I want to return in the morning.",
"agent: Sorry to say that there were no flights found on your route.",
"customer: No problem, thanks for checking.",
"agent: Thank you."
] | {
"status": "no_flight",
"name": "Cynthia Harris",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Cynthia Harris",
"timestmamp": 1526315325968
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526315356813
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LAX",
"timestmamp": 1526315360726
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "SEA",
"timestmamp": 1526315366997
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "02/25",
"timestmamp": 1526315389879
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526315393379
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "02/27",
"timestmamp": 1526315394832
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1526315423829
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526315425038
},
{
"button_name": "",
"field_name": "return_time",
"field_value": "morning",
"timestmamp": 1526315514892
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526315515798
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526315515989
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526315516125
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526315622364
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526315872860
}
] | true |
{
"status": "no_flight",
"name": "Carolyn Walker",
"flight": []
} | {
"return_month": "Nov",
"return_day": "25",
"max_price": 1000,
"departure_airport": "CLT",
"max_connections": 0,
"departure_day": "23",
"goal": "book",
"departure_month": "Nov",
"name": "Carolyn Walker",
"return_airport": "LAS"
} | [
1526574039,
1526574046,
1526574066,
1526574068,
1526574086,
1526574090,
1526574119,
1526574123,
1526574143,
1526574160,
1526574165,
1526574184,
1526574198,
1526574200
] | [
"customer: Hi.",
"agent: Hello. How can I aid you today?",
"customer: I need to book a flight ticket from CLT to LAS to enjoy religious festivals.",
"agent: Sure. Can you please mention your preferable travel dates?",
"customer: Sure, my journey dates are Nov 23 and Nov 25.",
"agent: May I know your name for further process?",
"customer: Sure, Carolyn Walker here.",
"agent: Do you have any another specifications?",
"customer: I need a direct flight.",
"agent: Ok, please wait a moment.",
"customer: Sure.",
"agent: Sorry, no flights are available in this route as per your requested dates.",
"customer: Ok, no issues. Thank you.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Carolyn Walker",
"flight": []
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526574079427
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "CLT",
"timestmamp": 1526574082668
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "LAS",
"timestmamp": 1526574087260
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/23",
"timestmamp": 1526574108991
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/25",
"timestmamp": 1526574112093
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526574120284
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Carolyn Walker ",
"timestmamp": 1526574158853
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "0",
"timestmamp": 1526574196460
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526574197155
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1526574202323
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526574203171
}
] | true |
{
"status": "no_reservation",
"name": "Anthony Smith",
"flight": []
} | {
"return_month": "May",
"return_day": "2",
"max_price": 1000,
"departure_airport": "LAS",
"max_connections": 1,
"departure_day": "30",
"goal": "change",
"departure_month": "Apr",
"name": "Anthony Smith",
"return_airport": "IAD"
} | [
1521100236,
1521100240,
1521100256,
1521100262,
1521100264,
1521100286,
1521100311,
1521100314
] | [
"customer: Hello, I am Anthony Smith.",
"agent: Hello, what can I do for you?",
"customer: Can you help me to change an existing reservation due to my health issues?",
"agent: Sure, give me sometime to check and get back to you.",
"customer: Sure.",
"agent: Unfortunately we didn't found any reservation according to your name.",
"customer: Ok, not an issue. Thank you for your information.",
"agent: Thank you for choosing us."
] | {
"status": "no_reservation",
"name": "Anthony Smith",
"flight": []
} | [] | true |
{
"status": "no_flight",
"name": "Justin Lee",
"flight": []
} | {
"return_month": "Jan",
"return_day": "5",
"max_price": 500,
"departure_airport": "LGA",
"max_connections": -1,
"departure_day": "3",
"goal": "book",
"departure_month": "Jan",
"name": "Justin Lee",
"return_airport": "ATL"
} | [
1527097899,
1527097903,
1527097953,
1527097955,
1527097972,
1527097976,
1527098023,
1527098029,
1527098049,
1527098071,
1527098096,
1527098109
] | [
"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I am Justin Lee. Can you help booking a flight ticket from LGA to ATL?",
"agent: Sure, may I know your planned travel dates please?",
"customer: I will start on 01/03 and return on 01/05.",
"agent: Would you like to travel in a connecting flight or a direct flight?",
"customer: I am comfortable with any flight.",
"agent: Do you have any other specifications?",
"customer: I need to depart in the morning time.",
"agent: Sorry, there is no flight available on your requested dates.",
"customer: No problem, thank you for the information.",
"agent: Thank you for reaching us."
] | {
"status": "no_flight",
"name": "Justin Lee",
"flight": []
} | [
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Justin Lee",
"timestmamp": 1527097922750
},
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1527097995434
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "LGA",
"timestmamp": 1527097999930
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "ATL",
"timestmamp": 1527098001977
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "01/03",
"timestmamp": 1527098008973
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "01/05",
"timestmamp": 1527098017342
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527098032802
},
{
"button_name": "",
"field_name": "departure_time",
"field_value": "morning",
"timestmamp": 1527098053401
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527098054379
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527098054601
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527098054808
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1527098055122
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "no_flight",
"timestmamp": 1527098073929
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1527098111177
}
] | true |
{
"status": "book",
"name": "Susan Perez",
"flight": [
1006
]
} | {
"return_month": "Nov",
"return_day": "16",
"max_price": 200,
"departure_airport": "ORD",
"max_connections": 1,
"departure_day": "14",
"goal": "book",
"departure_month": "Nov",
"name": "Susan Perez",
"return_airport": "OAK"
} | [
1526658436,
1526658446,
1526658463,
1526658474,
1526658486,
1526658498,
1526658533,
1526658537,
1526658545,
1526658557,
1526658578,
1526658582,
1526658594,
1526658623,
1526658639,
1526658654,
1526658658,
1526658661
] | [
"customer: Hello.",
"agent: Hello, how can I serve you?",
"customer: I am planning to book a ticket from ORD to OAK. Can you please help me out?",
"agent: Sure, may I know your planned travel dates?",
"customer: I am planning to travel on Nov 14 and return back on Nov 16.",
"agent: Do you have any class preference?",
"customer: Yes, I am looking for a economy class.",
"agent: May I know your connection limit?",
"customer: I am looking for a connecting flight.",
"agent: Is there any other preference do you have?",
"customer: No.",
"agent: May I know your name please?",
"customer: I am Susan Perez.",
"agent: We have a direct flight from American airlines, number 1006 and the price is 100. Shall I proceed with it?",
"customer: That's fine, please proceed the booking.",
"agent: Your ticket has been confirmed in economy class.",
"customer: Thank you for your service.",
"agent: Thank you for reaching us."
] | {
"status": "book",
"name": "Susan Perez",
"flight": [
1006
]
} | [
{
"button_name": "top-book-flight",
"field_name": "",
"field_value": "",
"timestmamp": 1526658476771
},
{
"button_name": "",
"field_name": "from_city",
"field_value": "ORD",
"timestmamp": 1526658486530
},
{
"button_name": "",
"field_name": "to_city",
"field_value": "OAK",
"timestmamp": 1526658489714
},
{
"button_name": "",
"field_name": "departure_day",
"field_value": "11/14",
"timestmamp": 1526658501879
},
{
"button_name": "",
"field_name": "return_day",
"field_value": "11/16",
"timestmamp": 1526658504324
},
{
"button_name": "",
"field_name": "class",
"field_value": "economy",
"timestmamp": 1526658540945
},
{
"button_name": "",
"field_name": "max_connection",
"field_value": "1",
"timestmamp": 1526658561298
},
{
"button_name": "",
"field_name": "flight_search_submit",
"field_value": "",
"timestmamp": 1526658579852
},
{
"button_name": "",
"field_name": "customer-name",
"field_value": "Susan Perez",
"timestmamp": 1526658653613
},
{
"button_name": "",
"field_name": "customer-final-action",
"field_value": "book",
"timestmamp": 1526658663048
},
{
"button_name": "",
"field_name": "customer-flight-number",
"field_value": "1006",
"timestmamp": 1526658665249
},
{
"button_name": "agent-end-conversation",
"field_name": "",
"field_value": "",
"timestmamp": 1526658674673
}
] | true |
{
"status": "book",
"name": "Nicole Robinson",
"flight": [
1029
]
} | {
"return_month": "Apr",
"return_day": "22",
"max_price": 500,
"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "20",
"goal": "book",
"departure_month": "Apr",
"name": "Nicole Robinson",
"return_airport": "PHL"
} | [
1521722875,
1521722915,
1521722938,
1521723001,
1521723028,
1521723034,
1521723067,
1521723070,
1521723078,
1521723132,
1521723157,
1521723169,
1521723175,
1521723195
] | [
"customer: Hi. Nicole Robinson here.",
"agent: Hello. How may I assess you?",
"customer: I am Nicole Robinson need to visit Philadelphia to discuss security issues with the government officials there. So can you book a flight ticket for me?",
"agent: Sure, I can help you with the flight ticket booking. Can you please provide me your origin and destination airport codes?",
"customer: Sure. My airport codes for boarding the flight are JFK to PHL.",
"agent: Ok, on which dates you are willing to travel?",
"customer: My preferable dates for travel are 04/20 to 04/22. The price limit is less than 500.",
"agent: Ok, just a minute. I will check the flight for you and let you know the flight details.",
"customer: Sure.",
"agent: The Hawaiian airlines is providing the service in this route which is having a connection limit 1 and the price is 100 only. Can I book your ticket with this flight?",
"customer: I am happy with the airlines. You can book it.",
"agent: Ok, I have booked your ticket with the above mentioned airlines and the flight number is 1029.",
"customer: Thank you.",
"agent: You are most welcome. Thank you for reaching us. Have a safe flight."
] | {
"status": "book",
"name": "Nicole Robinson",
"flight": [
1029
]
} | [] | true |