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{
"status": "no_reservation",
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"customer: Hi.",
"agent: Hello. How may I guide you today?",
"customer: I need to cancel my ticket due to my health issue, can you help me?",
"agent: Sure, I am glad to help you with that.",
"customer: Thank you.",
"agent: Can I know your name to check your previous reservation?",
"customer: I am Virginia Parker.",
"agent: Please be on hold.",
"customer: Sure.",
"agent: Sorry, I didn't find any reservation on your name in our database to cancel your reservation.",
"customer: That's ok. Thank you for checking.",
"agent: Thank you for approaching us, hope you have a great day."
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"customer: Hello.",
"agent: Hello, how can I help you now?",
"customer: I am Paul Walker.",
"agent: Ok,.",
"customer: Owing to an emergency, I need to cancel my recent reservation. Can you help me out?",
"agent: Sure, please wait for a while.",
"customer: Sure.",
"agent: Sorry, there is no reservation found on your name.",
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"agent: Thank you for approaching us, have a nice day.",
"customer: Anyways, thank you for your help."
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{
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"customer: Hello.",
"agent: Hello, how could I serve you today?",
"customer: Can you aid me in booking a flight ticket from BOS to CLT?",
"agent: Sure, I will help you in booking.",
"customer: Thank you.",
"agent: Help me with your travelling dates?",
"customer: I am planning to start on Aug 24th and return back on Aug 26th.",
"agent: Is there any other requirements, please let me know?",
"customer: Make sure that connection limit is 1.",
"agent: May I know your name please for further process?",
"customer: I am Dennis Evans.",
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{
"status": "book",
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"customer: Hi. I am William Turner.",
"agent: Hello, how can I help you?",
"customer: Can you help me in booking a flight ticket to Dallas,DFW to attend a business meeting?",
"agent: Sure, please share me your travelling dates?",
"customer: My journey dates are from 09/06 to 09/08.",
"agent: Can I know your origin code?",
"customer: It is Detroit, DTW.",
"agent: Thanks for your details.",
"customer: Ok.",
"agent: We found 1006 JetBlue airline with single connection and price of 200. Shall I proceed with booking?",
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"agent: Thank you for reaching us."
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{
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"customer: Hi.",
"agent: Hello, how may I support you?",
"customer: I would like to visit Atlanta to meet my brother, can you please help me to book a flight ticket from DEN to ATL?",
"agent: Sure, when are you planning to make your trip?",
"customer: Sure, my travelling dates are Apr 18 and Apr 20.",
"agent: Please let me know your class preference.",
"customer: I am comfortable to travel in any class.",
"agent: Do you need a normal cost airline or low cost airline?",
"customer: I need a normal-cost airline.",
"agent: How many connections do you need?",
"customer: I need a connecting flight.",
"agent: On what name you want me to book the ticket?",
"customer: My name is Samuel Parker.",
"agent: Hawaiian Airline is providing a flight 1005 on your way and the airfare is 1300. Is that fine?",
"customer: Ok, please book.",
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{
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"customer: Hello.",
"agent: Hello. How could I serve you the best today?",
"customer: Can you please reserve me a flight ticket from PHL to EWR to go for holiday trip?",
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"customer: I am planning to depart on Sept 01 and return on Sept 03.",
"agent: Do you need any other requirements?",
"customer: I need a business class ticket.",
"agent: Can you please share me your good name?",
"customer: I am Rachel Lewis.",
"agent: Please give me a moment, let me check and revert to you.",
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{
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"customer: Yes, I would like to travel on 02/13 and return on 02/15.",
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"customer: I want to travel from DFW to EWR.",
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{
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"customer: Hi, I am Emily Gonzalez.",
"agent: Hello, How can I serve you?",
"customer: I have a meeting at Oakland on 09/07, can you please help me to book an economy class ticket within the fare limit 5000?",
"agent: Sure, do you need any stop over in between your journey?",
"customer: I need a stopover in between your journey.",
"agent: When you are willing to return from Oakland?",
"customer: I will return within two days that is on 09/09.",
"agent: Let me know your source and destination airport codes?",
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"agent: Please wait for a while, I will let you know the flight details.",
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"agent: Thanks for being patience, we found a direct flight from Spirit airline of fare 100. Shall I proceed to book?",
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"customer: I am Donald Walker. I want to cancel my reservation due to some emergency. Can you help me.",
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"customer: That's ok.",
"agent: Thank you for contacting us.",
"customer: Thank you for your help."
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{
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"customer: Hello.",
"agent: Hello. How can I help you?",
"customer: I need to cancel my existing reservation, as my planned trip with my friends got cancelled. Can you please help me out?",
"agent: May I know your name please?",
"customer: Thank you for accepting my request.",
"agent: Sorry to say, there is no reservation on your name in our database.",
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"customer: Ok, I will wait for your response.",
"agent: I have rechecked and found that, there is no reservation on your name.",
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"customer: Hi.",
"agent: Hello, how may I help you?",
"customer: I need to book a flight ticket from LAX to IAH to enjoy Innovation festivals. Can you help me in booking a connected flight?",
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