text
stringlengths
13
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77 classes
evaluation_predictions
sequence
I can't find my phone.
43lost_or_stolen_phone
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Where can I get a second card?
40getting_spare_card
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My ecchange rate was wrong for a cash transaction.
76wrong_exchange_rate_for_cash_withdrawal
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I don't know what's wrong, my contactless stopped working. Tried it in a few different places today and it didn't work in any of them.
24contactless_not_working
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How do I find the verification code for my top-up card?
71verify_top_up
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Can I use app to freeze account and dispute fraud?
23compromised_card
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Help! I can't find my card.
42lost_or_stolen_card
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Why isn't the transfer on my account showing up?
6balance_not_updated_after_bank_transfer
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What happened to the cash that I tried to deposit into my account? It's gone!
7balance_not_updated_after_cheque_or_cash_deposit
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What fee is included if I top up by card?
57top_up_by_card_charge
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My entire gym bag, including my wallet, was stolen out of my locker today. Everything in my wallet is gone - how do I block the card to make it can't be used?
42lost_or_stolen_card
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I got charged and extra fee when I transferred money so why was I charged?
64transfer_fee_charged
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How does tranferring money into my account work?
65transfer_into_account
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My cash in the ATM is still pending
47pending_cash_withdrawal
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How old do I need to be to open an account?
2age_limit
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I have not received the amount of cash i was supposed to.
75wrong_amount_of_cash_received
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What are the fees for a physical card?
44order_physical_card
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I got my American Express in Apple Pay, why is top up not working?
3apple_pay_or_google_pay
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How do I interconvert between AUD and GBP?
34exchange_via_app
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My top up hasn't worked, it's been stuck in pending for the last couple hours
48pending_top_up
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I can't transfer money from my account.
28declined_transfer
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How did you come up with your exchange rates?
33exchange_rate
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I'd like to cancel a transfer
9cancel_transfer
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I want to reverse a purchase. Can I cancel it?
52request_refund
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My card payment was cancelled.
53reverted_card_payment?
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how much do you charge to accept transfers
56top_up_by_bank_transfer_charge
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How do your exchange rates work?
33exchange_rate
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Can i get a single use virtual card
38get_disposable_virtual_card
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How can I see where my money comes from?
70verify_source_of_funds
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What do I do if I notice a strange withdrawl in my statement?
21cash_withdrawal_not_recognised
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Can you explain your exchange rate policy to me?
33exchange_rate
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WHAT CAN I DO AFTER THE CARD MISSING
1activate_my_card
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My transaction is still showing that is pending from my cash withdrawal.
47pending_cash_withdrawal
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I thought cash withdrawals didn't have a fee
20cash_withdrawal_charge
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I think my card was stolen.
42lost_or_stolen_card
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Why am I seeing a transfer fee?
64transfer_fee_charged
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Why am I being charged more ?
18card_payment_wrong_exchange_rate
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I didn't get cash from an ATM, but the app says I did
21cash_withdrawal_not_recognised
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Can I have my card delivered on a specific day?
13card_delivery_estimate
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Why has my transfer failed?
36failed_transfer
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I am missing a refund.
0Refund_not_showing_up
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I'm not quite understanding why my cash withdrawal is showing as pending.
47pending_cash_withdrawal
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I requested a virtual card but it is not showing up. Why?
41getting_virtual_card
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For how long will my transfer be pending?
49pending_transfer
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Why can't I see my PIN?
39get_physical_card
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Your service is terrible,. Delete my account,
55terminate_account
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Do you have any limit on the auto top-up?
5automatic_top_up
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I tried to get $100 but I just got $20
75wrong_amount_of_cash_received
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I want to go back on what I did this morning
9cancel_transfer
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Are there any fees for top ups?
57top_up_by_card_charge
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Im waiting for my transaction to go through.
66transfer_not_received_by_recipient
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I need to top up cash, How do I do it?
58top_up_by_cash_or_cheque
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Why hasn't my card been delivered?
12card_arrival
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I have an unauthorized transaction on my statement
17card_payment_not_recognised
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What should I do if I see a payment I didn't make?
17card_payment_not_recognised
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How do I link to my credit card with you?
14card_linking
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How do I go about activating my new card?
1activate_my_card
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Why is my exchange rate wrong for an item I bought?
18card_payment_wrong_exchange_rate
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How do I top up? Can I use my apple watch?
3apple_pay_or_google_pay
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So what about the card PIN?
39get_physical_card
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I believe my card payment exchange rate is incorrect.
18card_payment_wrong_exchange_rate
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Please help me get a new card, I reside in the United States.
25country_support
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Pending transfer?
49pending_transfer
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What is the verification code on a top-up?
71verify_top_up
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There is a withdrawal that isn't mind in the app.
21cash_withdrawal_not_recognised
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I tired to deposit some cash into my account but it's not there
7balance_not_updated_after_cheque_or_cash_deposit
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I made a transaction but did it to the wrong account.
9cancel_transfer
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I received my new card, how is it activated?
1activate_my_card
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Help. I have a stolen card!
42lost_or_stolen_card
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For physical cards, do you charge?
44order_physical_card
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how does a virtual card work
38get_disposable_virtual_card
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Help! My wallet was stolen and someone is taking money out. I need this money! What can I do?
21cash_withdrawal_not_recognised
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I need to use a European card for a top up, what will the charge be?
57top_up_by_card_charge
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My card is about to expire. How much does it cost to order a new one and how fast will I get it?
10card_about_to_expire
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Salary in GBP has been received, does it need to be configured elsewhere?
51receiving_money
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What is the auto top up function and where can I find that at?
5automatic_top_up
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lost phone, can i still access account?
43lost_or_stolen_phone
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Something is wrong with my passcode
45passcode_forgotten
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I need your help in deleting my account.
55terminate_account
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Why was my card payment reverted?
53reverted_card_payment?
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The NFC payment wouldn't work on the bus today. Help?
24contactless_not_working
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Do I have to verify my identity?
74why_verify_identity
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What do you charge for top ups?
57top_up_by_card_charge
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My card is gone I think it was stolen
42lost_or_stolen_card
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How many disposable cards can I make in a single day?
30disposable_card_limits
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How long will it take for my transaction to be completed?
66transfer_not_received_by_recipient
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Where do I change my PIN?
22change_pin
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How do the disposable cards work?
38get_disposable_virtual_card
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Do I get charged if i am getting money?
56top_up_by_bank_transfer_charge
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what's the process for getting a disposable virtual card?
38get_disposable_virtual_card
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I cant find my card, it's gone.
42lost_or_stolen_card
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More fees, this time for withdrawing my own cash. Why are you robbing me?
20cash_withdrawal_charge
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It looks like I was charged a withdrawal fee for going to my ATM. Why is that because I haven't been charged previously for doing so?
20cash_withdrawal_charge
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The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account?
27declined_cash_withdrawal
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I don't remember my code to get into the app.
45passcode_forgotten
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I attempted to use my card while I was intoxicated, and I failed to input my PIN, and the machine kept my card. How soon can I have it back?
50pin_blocked
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Can I use this to receive my salary?
51receiving_money
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I was wondering whether exchanging currencies can be done on this app.
34exchange_via_app
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Can I cancel my transaction?
9cancel_transfer
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What is the reason my transfer was declined?
28declined_transfer
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