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My pin was blocked, how do I make it so I can use it? | 50pin_blocked
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Will there be any extra fees for European bank card for top up? | 57top_up_by_card_charge
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Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. | 0Refund_not_showing_up
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I have a strange direct debit in my statement | 29direct_debit_payment_not_recognised
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The service of this company sucks, I need to terminate my account. | 55terminate_account
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I tried to pay contactless at the bus today and it didn't work. Any ideas why? | 24contactless_not_working
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are both visa and mastercard available to me? | 73visa_or_mastercard
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Why would a transfer fail? | 36failed_transfer
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I have received my card, can you help me put it in the app? | 14card_linking
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whats your exchange rate | 32exchange_charge
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Where can I pay with my debit or credit card? | 11card_acceptance
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My card has been compromised | 23compromised_card
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Can I do a bank transfer to put additional money in my account because I am out of money? | 65transfer_into_account
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I think my card payment had been return | 53reverted_card_payment?
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Are there any fees for adding money with an international card? | 57top_up_by_card_charge
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My top-up failed, WHY? | 59top_up_failed
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The top-up is pending. | 48pending_top_up
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Hey, I try to make a bank transfer from my UK account a few hours ago, but it haven't show up yet. Please check my account to make sure everything alright with it? | 6balance_not_updated_after_bank_transfer
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Where does all this money come from though? | 70verify_source_of_funds
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I am waiting for a payment to go through. | 46pending_card_payment
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If I want to top up, can I use Apple Pay? | 3apple_pay_or_google_pay
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Will I be charged if I use European bank card for top up? | 57top_up_by_card_charge
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I need a refund on an item I have not received. Am I able to simply cancel the payment? I don't know how to do this. | 52request_refund
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I do not see a top-up processed. | 48pending_top_up
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What are the charges for US cards with top up. | 57top_up_by_card_charge
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It doesn't look like the top-up completed. | 48pending_top_up
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Help me set up a new PIN? | 22change_pin
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I'd like to know why my top-up was canceled please. | 61top_up_reverted
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Can you help my fix my contactless? | 24contactless_not_working
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Can I get a real card? | 44order_physical_card
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So, I tried topping up my card for the today. Unfortunately, it failed. A couple of days back I used it and it works fine. Can you double check and tell me what's going on? | 59top_up_failed
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I found an unauthorized card payment | 17card_payment_not_recognised
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How do I freeze my card? I think someone is using it to make a bunch of online transactions. | 23compromised_card
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My disposable virtual card is not working | 72virtual_card_not_working
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The card I've got seems to be broken. | 15card_not_working
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I need AUD not GBP, how do I change it? | 34exchange_via_app
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Where can I find a virtual card? | 41getting_virtual_card
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I think the atm ate my card. | 19card_swallowed
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Why can't I get cash? | 27declined_cash_withdrawal
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I need help with a lost card | 42lost_or_stolen_card
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How do I use contactless payments? | 24contactless_not_working
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Where is the money I pushed it's on my mobile app as being withdrawn. | 75wrong_amount_of_cash_received
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] |
I need to change my account details | 31edit_personal_details
| [
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Can you tell my why my card payment has been reverted. | 53reverted_card_payment?
| [
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] |
If my kids wanted to use your service how old would they have to be? | 2age_limit
| [
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I am concerned about the security in my account and would like to make a dispute. | 29direct_debit_payment_not_recognised
| [
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What are the ways for others to transfer me money? | 51receiving_money
| [
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Is there a transfer fee? | 64transfer_fee_charged
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I don't recognise a card payment | 17card_payment_not_recognised
| [
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How do I obtain a disposable virtual card? | 38get_disposable_virtual_card
| [
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Is Apple Pay a possible top up option? | 3apple_pay_or_google_pay
| [
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Is it possible to top up with cash? If so how do I do it? | 58top_up_by_cash_or_cheque
| [
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I'm not sure why my card payment was cancelled, can you find out why? | 53reverted_card_payment?
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How much will I get with the exchange rate? | 33exchange_rate
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My card's expiring, what happens now? | 10card_about_to_expire
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Someone else is using my card, freeze it. | 23compromised_card
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Why do you need to know where my money is coming from? | 70verify_source_of_funds
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Which credit or debit cards can I use to top up? | 54supported_cards_and_currencies
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Why do you need code verification for my top up? | 71verify_top_up
| [
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What is the amount of disposable cards I can have each day? | 30disposable_card_limits
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I would like to create a disposable virtual card. How do I go about doing that? | 38get_disposable_virtual_card
| [
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I have been charged with a fee for paying with my card. | 16card_payment_fee_charged
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I didn't get cash from an ATM, but according to the app a transaction was made when i didn't make it. | 21cash_withdrawal_not_recognised
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What is the youngest someone can be to open an account? | 2age_limit
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What countries will my card be supported in? | 25country_support
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I would like to verify the source of my money | 70verify_source_of_funds
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Why am i to verify the top-ups? | 71verify_top_up
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Why don't I see my top up in my wallet? | 62topping_up_by_card
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What should I do if I think that someone else may be using my card. | 23compromised_card
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I have a direct debit charge that I do not recognize | 29direct_debit_payment_not_recognised
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My card isn't working anymore. | 15card_not_working
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If my card is trapped in the ATM, what do I do? | 19card_swallowed
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How long does a transfer stay pending? | 49pending_transfer
| [
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Where do I order my card? | 44order_physical_card
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My transfer didn't work | 36failed_transfer
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How do I know which ATMs will accept this card? | 4atm_support
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What cards and currencies are supported? | 54supported_cards_and_currencies
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Why were there additional charges when transferring? | 64transfer_fee_charged
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How long will it take for my ID to verify? | 68unable_to_verify_identity
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I need to verify my identity | 69verify_my_identity
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Can I use my card for payment all over the world? | 11card_acceptance
| [
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I want to top my account by using a bank transfer. How would that work? | 65transfer_into_account
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My salary is in GBP; how can I note this in the app? | 51receiving_money
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] |
Where do I find the top-up verification code? | 71verify_top_up
| [
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where is theft-top option? | 5automatic_top_up
| [
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Will I always be charged a fee for using my card? | 16card_payment_fee_charged
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Someone stole my card. I need to report it stolen. I made a police report already, but how do I report it with you? | 42lost_or_stolen_card
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They charged me for paying with my card. | 16card_payment_fee_charged
| [
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May I use my account now, even though the identity verification has not gone through yet? | 74why_verify_identity
| [
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Where do I verify my identity? | 69verify_my_identity
| [
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The ATM won't give me my card back. | 19card_swallowed
| [
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It appears that I am being double charged for some items that I have purchased this past week. Please review and correct. | 63transaction_charged_twice
| [
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] |
What are the cards and currencies that are supported? | 54supported_cards_and_currencies
| [
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places i can use the card | 11card_acceptance
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Can this app help me exchange currencies? | 34exchange_via_app
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I was getting cash and can't get my card back. | 19card_swallowed
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I believe I left my smartphone at the hotel I was staying at. | 43lost_or_stolen_phone
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Do I need to verify my identity to use my account? | 74why_verify_identity
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I tried to top up using my card, but now the money just disappeared! | 62topping_up_by_card
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I am still waiting for a money transfer to show | 49pending_transfer
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