issue_id
stringclasses 867
values | audio
audioduration (s) 0.24
18.7
| speaker_id
stringclasses 58
values | text
stringlengths 1
282
| utt_index
int32 1
72
| channel
int32 1
2
| role
stringclasses 2
values | start_ms
int32 0
132k
| duration_ms
int32 240
18.7k
| intent
stringclasses 8
values | dialog_acts
sequencelengths 1
6
|
---|---|---|---|---|---|---|---|---|---|---|
0395f6997a8e4836 | 39 | one hundred and twenty two dollars | 10 | 2 | agent | 37,919 | 1,710 | transfer money | [
"self"
] |
|
0395f6997a8e4836 | 39 | setting that as your transfer amount and what is the source of account is it a savings or checking account | 11 | 2 | agent | 40,929 | 4,890 | transfer money | [
"question_check",
"statement_general",
"self"
] |
|
0395f6997a8e4836 | 28 | from my checking account | 12 | 1 | caller | 46,720 | 1,380 | transfer money | [
"answer_general"
] |
|
0395f6997a8e4836 | 39 | okay | 13 | 2 | agent | 51,179 | 930 | transfer money | [
"acknowledge"
] |
|
0395f6997a8e4836 | 39 | okay and what is the destination account is it a savings or checking | 16 | 2 | agent | 55,919 | 3,690 | transfer money | [
"question_check",
"acknowledge"
] |
|
0395f6997a8e4836 | 28 | into my savings account | 19 | 1 | caller | 60,830 | 1,440 | transfer money | [
"answer_general"
] |
|
0395f6997a8e4836 | 39 | one second | 21 | 2 | agent | 65,219 | 630 | transfer money | [
"statement_instruct",
"statement_general",
"disfluency"
] |
|
0395f6997a8e4836 | 39 | okay one hundred and twenty two dollars has been transferred from your checking account to your savings account you should find that arrive in about two to three weeks if you want to expedite it you can um give us another call back and we can expedite that for you for a cost and um | 25 | 2 | agent | 72,579 | 18,660 | transfer money | [
"acknowledge",
"statement_instruct",
"statement_general",
"disfluency"
] |
|
0395f6997a8e4836 | 39 | you can check your email for um notifications on this transfer um hope you have a good experience with our bank and uhm is there anything else you need help with today | 29 | 2 | agent | 92,059 | 12,360 | transfer money | [
"question_general",
"statement_close",
"statement_instruct",
"statement_general",
"disfluency"
] |
|
0395f6997a8e4836 | 28 | no that'll be it thank you | 32 | 1 | caller | 105,400 | 1,380 | transfer money | [
"answer_dis",
"thanks",
"statement_close"
] |
|
0395f6997a8e4836 | 39 | thank you for calling harper valley national bank my name is michael | 33 | 2 | agent | 108,049 | 2,760 | transfer money | [
"thanks",
"statement_open",
"statement_close"
] |
|
03a17cc36d474151 | 9 | hello this is harper value national bank my name is david how can i help you today | 1 | 2 | agent | 1,930 | 4,980 | pay bill | [
"question_general",
"statement_open"
] |
|
03a17cc36d474151 | 22 | hi my name is david wilson i would like to pay a bill | 2 | 1 | caller | 10,140 | 3,180 | pay bill | [
"statement_open",
"statement_problem"
] |
|
03a17cc36d474151 | 9 | i would be happy to help you with that | 3 | 2 | agent | 12,800 | 1,470 | pay bill | [
"acknowledge"
] |
|
03a17cc36d474151 | 9 | what is the company name | 5 | 2 | agent | 14,870 | 1,230 | pay bill | [
"question_check"
] |
|
03a17cc36d474151 | 22 | the company is smart electric | 6 | 1 | caller | 19,120 | 2,040 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 9 | smart electric | 7 | 2 | agent | 22,590 | 1,110 | pay bill | [
"acknowledge"
] |
|
03a17cc36d474151 | 9 | and what is the company address | 8 | 2 | agent | 24,800 | 1,800 | pay bill | [
"question_check"
] |
|
03a17cc36d474151 | 22 | the address is five five two | 9 | 1 | caller | 29,590 | 2,190 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 22 | main street | 10 | 1 | caller | 32,390 | 1,170 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 22 | harper valley | 11 | 1 | caller | 36,090 | 1,290 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 22 | california | 12 | 1 | caller | 38,690 | 870 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 22 | four one nine one two | 13 | 1 | caller | 40,390 | 1,680 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 9 | can you repeat the zip code did you say four one nine one two | 15 | 2 | agent | 45,500 | 3,090 | pay bill | [
"question_repeat"
] |
|
03a17cc36d474151 | 22 | yes | 16 | 1 | caller | 51,690 | 540 | pay bill | [
"answer_agree"
] |
|
03a17cc36d474151 | 9 | fantastic and what is the bill amount | 18 | 2 | agent | 51,500 | 1,950 | pay bill | [
"question_check",
"acknowledge"
] |
|
03a17cc36d474151 | 22 | the amount of the bill is | 19 | 1 | caller | 56,420 | 1,350 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 22 | one hundred and thirty two dollars | 20 | 1 | caller | 58,390 | 1,860 | pay bill | [
"answer_general"
] |
|
03a17cc36d474151 | 9 | alright one hundred and thirty two dollars exact has been paid to smart electric | 21 | 2 | agent | 59,830 | 4,200 | pay bill | [
"acknowledge",
"statement_general"
] |
|
03a17cc36d474151 | 9 | is there anything else i can help you with today | 22 | 2 | agent | 64,530 | 2,220 | pay bill | [
"question_general"
] |
|
03a17cc36d474151 | 22 | no | 23 | 1 | caller | 69,490 | 480 | pay bill | [
"answer_dis"
] |
|
03a17cc36d474151 | 9 | thank you for calling have a great day | 24 | 2 | agent | 70,100 | 1,500 | pay bill | [
"thanks",
"statement_close"
] |
|
03aad8e17c8d4d81 | 46 | hello | 1 | 2 | agent | 1,810 | 540 | pay bill | [
"statement_open"
] |
|
03aad8e17c8d4d81 | 46 | this is harper valley national bank my name is jane how can i help you today | 2 | 2 | agent | 2,880 | 5,100 | pay bill | [
"question_general",
"statement_open"
] |
|
03aad8e17c8d4d81 | 44 | hi my name is jim my name is john miller | 3 | 1 | caller | 11,690 | 2,700 | pay bill | [
"statement_open",
"disfluency"
] |
|
03aad8e17c8d4d81 | 44 | i would like to pay a bill | 4 | 1 | caller | 15,220 | 960 | pay bill | [
"statement_problem"
] |
|
03aad8e17c8d4d81 | 46 | and what is the company name | 5 | 2 | agent | 18,310 | 1,530 | pay bill | [
"question_check"
] |
|
03aad8e17c8d4d81 | 44 | the company is fossil gas | 6 | 1 | caller | 24,290 | 1,320 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 46 | what is the company address | 7 | 2 | agent | 25,680 | 1,530 | pay bill | [
"question_check"
] |
|
03aad8e17c8d4d81 | 44 | the address is eight seventy one main street | 9 | 1 | caller | 31,490 | 3,750 | pay bill | [
"question_general"
] |
|
03aad8e17c8d4d81 | 44 | harper valley | 10 | 1 | caller | 37,990 | 1,290 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 44 | california | 11 | 1 | caller | 40,690 | 780 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 44 | eight one six | 12 | 1 | caller | 43,920 | 1,380 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 44 | two three | 13 | 1 | caller | 47,290 | 780 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 46 | okay and what is the bill amount | 14 | 2 | agent | 50,150 | 1,440 | pay bill | [
"question_check",
"acknowledge"
] |
|
03aad8e17c8d4d81 | 44 | the amount of the bill is a hundred and three dollars | 15 | 1 | caller | 55,420 | 2,850 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 46 | can you repeat that for me please | 16 | 2 | agent | 58,380 | 1,350 | pay bill | [
"question_repeat"
] |
|
03aad8e17c8d4d81 | 44 | yes | 17 | 1 | caller | 63,090 | 330 | pay bill | [
"answer_agree",
"acknowledge"
] |
|
03aad8e17c8d4d81 | 44 | it's one hundred and three dollars | 18 | 1 | caller | 63,890 | 1,830 | pay bill | [
"answer_general"
] |
|
03aad8e17c8d4d81 | 46 | okay well we have that bill going is there anything else i can help you with | 19 | 2 | agent | 64,980 | 3,510 | pay bill | [
"question_general",
"acknowledge",
"statement_close",
"statement_general"
] |
|
03aad8e17c8d4d81 | 44 | no that'll be it for today | 20 | 1 | caller | 72,320 | 1,500 | pay bill | [
"answer_dis",
"statement_close"
] |
|
03aad8e17c8d4d81 | 46 | thank you for calling have a great day | 21 | 2 | agent | 72,610 | 2,370 | pay bill | [
"thanks",
"statement_close"
] |
|
03aad8e17c8d4d81 | 44 | you too bye | 22 | 1 | caller | 78,220 | 1,110 | pay bill | [
"acknowledge",
"statement_close"
] |
|
03df1bec638a46e6 | 5 | hello this is harper valley national bank my name is patricia | 1 | 2 | agent | 3,160 | 3,150 | pay bill | [
"statement_open"
] |
|
03df1bec638a46e6 | 5 | how can i help you today | 2 | 2 | agent | 6,849 | 1,050 | pay bill | [
"question_general",
"statement_open"
] |
|
03df1bec638a46e6 | 43 | hi my name is david miller i'd like to pay a bill | 3 | 1 | caller | 11,030 | 2,220 | pay bill | [
"statement_open",
"statement_problem"
] |
|
03df1bec638a46e6 | 5 | what is the company name | 4 | 2 | agent | 15,650 | 1,590 | pay bill | [
"question_check"
] |
|
03df1bec638a46e6 | 43 | fossil gas | 5 | 1 | caller | 20,760 | 1,200 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 5 | what is the company address | 6 | 2 | agent | 24,420 | 1,470 | pay bill | [
"question_check"
] |
|
03df1bec638a46e6 | 43 | nine three zero | 7 | 1 | caller | 29,690 | 2,670 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 43 | first street | 8 | 1 | caller | 33,350 | 1,620 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 43 | forest ranch | 9 | 1 | caller | 36,950 | 1,860 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 43 | oregon | 10 | 1 | caller | 39,990 | 960 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 43 | six zero two nine seven | 11 | 1 | caller | 42,950 | 4,290 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 5 | what is the bill amount | 12 | 2 | agent | 49,050 | 1,080 | pay bill | [
"question_check"
] |
|
03df1bec638a46e6 | 43 | ninety two dollars | 13 | 1 | caller | 53,650 | 1,920 | pay bill | [
"answer_general"
] |
|
03df1bec638a46e6 | 5 | we will send your payment to fossil gas | 14 | 2 | agent | 58,590 | 2,130 | pay bill | [
"statement_general"
] |
|
03df1bec638a46e6 | 5 | is there anything else i can help you with | 16 | 2 | agent | 61,450 | 1,440 | pay bill | [
"question_general",
"statement_close"
] |
|
03df1bec638a46e6 | 43 | no that's it | 17 | 1 | caller | 66,320 | 750 | pay bill | [
"answer_dis",
"statement_close"
] |
|
03df1bec638a46e6 | 5 | thank you for calling have a great day | 18 | 2 | agent | 67,420 | 1,740 | pay bill | [
"thanks",
"statement_close"
] |
|
03df1bec638a46e6 | 43 | thank you | 19 | 1 | caller | 72,190 | 600 | pay bill | [
"thanks"
] |
|
03fccf2cf2254435 | 45 | hello this is harper valley national bank my name is james how can i help you today | 2 | 2 | agent | 1,649 | 5,520 | order checks | [
"question_general",
"statement_open"
] |
|
03fccf2cf2254435 | 40 | hi my name is michael smith | 3 | 1 | caller | 11,220 | 1,800 | order checks | [
"statement_open"
] |
|
03fccf2cf2254435 | 40 | i need a new checkbook | 4 | 1 | caller | 13,820 | 1,080 | order checks | [
"statement_problem"
] |
|
03fccf2cf2254435 | 45 | what is your address | 5 | 2 | agent | 15,449 | 1,110 | order checks | [
"question_check"
] |
|
03fccf2cf2254435 | 40 | my address is four two one | 6 | 1 | caller | 20,620 | 2,100 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 40 | first street | 7 | 1 | caller | 23,390 | 660 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 40 | harper valley california | 9 | 1 | caller | 25,120 | 1,920 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 40 | zero five four one eight | 11 | 1 | caller | 27,950 | 2,070 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 45 | can you repeat that zip code | 14 | 2 | agent | 30,809 | 1,500 | order checks | [
"question_repeat"
] |
|
03fccf2cf2254435 | 40 | zero five four | 15 | 1 | caller | 36,070 | 1,350 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 40 | one eight | 18 | 1 | caller | 38,730 | 540 | order checks | [
"answer_general"
] |
|
03fccf2cf2254435 | 45 | okay | 19 | 2 | agent | 38,379 | 540 | order checks | [
"acknowledge"
] |
|
03fccf2cf2254435 | 45 | um that's four two one first street harper valley california | 20 | 2 | agent | 40,319 | 4,230 | order checks | [
"question_check"
] |
|
03fccf2cf2254435 | 45 | zero five four one eight | 21 | 2 | agent | 45,239 | 2,400 | order checks | [
"question_check"
] |
|
03fccf2cf2254435 | 40 | yes | 23 | 1 | caller | 51,700 | 510 | order checks | [
"answer_agree"
] |
|
03fccf2cf2254435 | 45 | a new check book has been sent to your home address | 24 | 2 | agent | 51,249 | 2,610 | order checks | [
"statement_general"
] |
|
03fccf2cf2254435 | 45 | is there anything else i can help you with | 26 | 2 | agent | 54,679 | 1,950 | order checks | [
"question_general"
] |
|
03fccf2cf2254435 | 40 | nope that's gonna do it actually thank you | 29 | 1 | caller | 60,450 | 1,980 | order checks | [
"answer_dis",
"thanks"
] |
|
03fccf2cf2254435 | 45 | alright great thank you for calling have a great day | 30 | 2 | agent | 60,779 | 2,670 | order checks | [
"thanks",
"acknowledge",
"statement_close"
] |
|
04a13b358adb4eff | 40 | hello this is harper valley national bank my name is david how can i help you today | 1 | 2 | agent | 2,490 | 3,780 | replace card | [
"statement_open"
] |
|
04a13b358adb4eff | 29 | hi my name is michael rodriguez | 2 | 1 | caller | 10,090 | 2,220 | replace card | [
"statement_open"
] |
|
04a13b358adb4eff | 29 | i lost my card can you send me a new one | 3 | 1 | caller | 13,620 | 2,640 | replace card | [
"statement_problem"
] |
|
04a13b358adb4eff | 40 | which card would you like to replace | 5 | 2 | agent | 20,900 | 1,530 | replace card | [
"question_check"
] |
|
04a13b358adb4eff | 29 | my credit card | 6 | 1 | caller | 26,020 | 750 | replace card | [
"answer_general"
] |
|
04a13b358adb4eff | 40 | i have ordered you a replacement credit card | 7 | 2 | agent | 28,760 | 2,010 | replace card | [
"statement_general"
] |
|
04a13b358adb4eff | 40 | is there anything else i can help you with | 8 | 2 | agent | 31,790 | 1,470 | replace card | [
"question_general"
] |
|
04a13b358adb4eff | 29 | no that was everything | 9 | 1 | caller | 37,920 | 1,170 | replace card | [
"answer_dis",
"statement_close"
] |
|
04a13b358adb4eff | 40 | thank you for calling have a great day | 10 | 2 | agent | 38,630 | 1,830 | replace card | [
"thanks",
"statement_close"
] |
|
056d09d7b63046e3 | 6 | hello this is harper valley national bank my name is michael how can i help you today | 1 | 2 | agent | 1,560 | 3,990 | schedule appointment | [
"question_general",
"statement_open"
] |