issue_id
stringclasses 867
values | audio
audioduration (s) 0.24
18.7
| speaker_id
stringclasses 58
values | text
stringlengths 1
282
| utt_index
int32 1
72
| channel
int32 1
2
| role
stringclasses 2
values | start_ms
int32 0
132k
| duration_ms
int32 240
18.7k
| intent
stringclasses 8
values | dialog_acts
sequencelengths 1
6
|
---|---|---|---|---|---|---|---|---|---|---|
fb980cb8c7694f3f | 40 | what is your address | 4 | 2 | agent | 21,069 | 1,050 | order checks | [
"question_general"
] |
|
fb980cb8c7694f3f | 56 | uh my address for sixty nine first street | 6 | 1 | caller | 25,690 | 2,610 | order checks | [
"answer_general",
"disfluency"
] |
|
fb980cb8c7694f3f | 56 | forest ranch | 7 | 1 | caller | 29,090 | 840 | order checks | [
"answer_general"
] |
|
fb980cb8c7694f3f | 56 | oregon | 9 | 1 | caller | 30,820 | 540 | order checks | [
"answer_general"
] |
|
fb980cb8c7694f3f | 56 | seven two five o four | 11 | 1 | caller | 33,790 | 2,010 | order checks | [
"answer_general"
] |
|
fb980cb8c7694f3f | 40 | a new check book has been sent to your home address | 14 | 2 | agent | 42,199 | 2,340 | order checks | [
"statement_general"
] |
|
fb980cb8c7694f3f | 40 | is there anything else i can help you with | 15 | 2 | agent | 45,999 | 1,350 | order checks | [
"question_general"
] |
|
fb980cb8c7694f3f | 56 | no thank you that was it | 16 | 1 | caller | 52,190 | 1,560 | order checks | [
"answer_dis",
"thanks",
"statement_close"
] |
|
fb980cb8c7694f3f | 40 | thank you for calling have a great day | 17 | 2 | agent | 53,239 | 2,010 | order checks | [
"thanks",
"statement_close"
] |
|
fb980cb8c7694f3f | 56 | you too | 18 | 1 | caller | 58,320 | 420 | order checks | [
"statement_close"
] |
|
fbac1228c6e94fa0 | 0 | hello this is harper valley national bank my name is john how can i help you today | 1 | 2 | agent | 4,320 | 4,170 | get branch hours | [
"question_general",
"statement_open"
] |
|
fbac1228c6e94fa0 | 22 | hi my name is elizabeth miller | 2 | 1 | caller | 11,710 | 2,010 | get branch hours | [
"statement_open"
] |
|
fbac1228c6e94fa0 | 22 | what are the local branch hours | 3 | 1 | caller | 14,370 | 1,920 | get branch hours | [
"statement_problem"
] |
|
fbac1228c6e94fa0 | 0 | the branch hours are nine thirty a m until five p m | 4 | 2 | agent | 20,550 | 3,390 | get branch hours | [
"answer_general"
] |
|
fbac1228c6e94fa0 | 22 | thank you | 6 | 1 | caller | 27,290 | 510 | get branch hours | [
"thanks"
] |
|
fbac1228c6e94fa0 | 0 | is there anything else i can help you with | 7 | 2 | agent | 25,520 | 1,650 | get branch hours | [
"question_general"
] |
|
fbac1228c6e94fa0 | 22 | no | 8 | 1 | caller | 29,990 | 1,020 | get branch hours | [
"answer_dis",
"other"
] |
|
fbac1228c6e94fa0 | 0 | thank you for calling have a great day | 10 | 2 | agent | 31,150 | 1,440 | get branch hours | [
"thanks",
"statement_close"
] |
|
fbf35114ccb44ace | 39 | hello this is harper valley national bank my name is james how can i help you today | 1 | 2 | agent | 4,750 | 4,500 | get branch hours | [
"question_general",
"statement_open"
] |
|
fbf35114ccb44ace | 46 | hi | 2 | 1 | caller | 12,890 | 540 | get branch hours | [
"statement_open"
] |
|
fbf35114ccb44ace | 46 | my name is robert | 3 | 1 | caller | 14,090 | 2,070 | get branch hours | [
"statement_open"
] |
|
fbf35114ccb44ace | 46 | what are the local branch hours | 4 | 1 | caller | 17,090 | 1,710 | get branch hours | [
"statement_problem"
] |
|
fbf35114ccb44ace | 39 | okay one second | 5 | 2 | agent | 19,090 | 1,050 | get branch hours | [
"acknowledge"
] |
|
fbf35114ccb44ace | 39 | okay the local branch hours are nine thirty a m to five o'clock p m | 7 | 2 | agent | 29,520 | 4,590 | get branch hours | [
"answer_general"
] |
|
fbf35114ccb44ace | 39 | is there anything else i can help you with today | 8 | 2 | agent | 36,560 | 1,500 | get branch hours | [
"question_general"
] |
|
fbf35114ccb44ace | 46 | no that'll be all thank you so much | 9 | 1 | caller | 40,890 | 2,190 | get branch hours | [
"answer_dis",
"thanks"
] |
|
fbf35114ccb44ace | 39 | alright thank you have a great day | 10 | 2 | agent | 42,390 | 1,350 | get branch hours | [
"acknowledge",
"statement_close"
] |
|
fdea24591f314af0 | 56 | hello this is harper valid national bank my name is david | 1 | 2 | agent | 2,239 | 4,200 | transfer money | [
"statement_open"
] |
|
fdea24591f314af0 | 56 | how can i help you today | 2 | 2 | agent | 6,939 | 1,350 | transfer money | [
"question_general",
"statement_open"
] |
|
fdea24591f314af0 | 41 | hi my name is mary rodriguez and i would like to transfer money between my accounts | 3 | 1 | caller | 11,810 | 5,040 | transfer money | [
"answer_general",
"statement_open",
"statement_problem"
] |
|
fdea24591f314af0 | 56 | what is the transfer amount | 4 | 2 | agent | 16,889 | 1,620 | transfer money | [
"question_check"
] |
|
fdea24591f314af0 | 41 | the amount is a hundred and twenty nine dollars | 5 | 1 | caller | 22,320 | 2,820 | transfer money | [
"answer_general"
] |
|
fdea24591f314af0 | 56 | what is the source account | 6 | 2 | agent | 26,869 | 1,320 | transfer money | [
"question_check"
] |
|
fdea24591f314af0 | 41 | i would like to transfer from my checking account to my savings account | 7 | 1 | caller | 32,020 | 4,530 | transfer money | [
"answer_general"
] |
|
fdea24591f314af0 | 56 | can you repeat what is the destination account | 8 | 2 | agent | 35,869 | 2,550 | transfer money | [
"question_repeat"
] |
|
fdea24591f314af0 | 41 | um my checking account | 9 | 1 | caller | 42,590 | 1,980 | transfer money | [
"answer_general",
"disfluency"
] |
|
fdea24591f314af0 | 56 | i'm sorry what was the source account | 10 | 2 | agent | 48,769 | 2,370 | transfer money | [
"question_check",
"question_repeat",
"apology"
] |
|
fdea24591f314af0 | 41 | the source account was my checking account and the destinations is my saving | 12 | 1 | caller | 56,420 | 4,350 | transfer money | [
"answer_general"
] |
|
fdea24591f314af0 | 56 | uh your | 13 | 2 | agent | 64,469 | 720 | transfer money | [
"disfluency"
] |
|
fdea24591f314af0 | 56 | one hundred and twenty nine dollars has been transferred from your checking account to your savings account | 15 | 2 | agent | 66,139 | 4,830 | transfer money | [
"statement_general"
] |
|
fdea24591f314af0 | 56 | is there anything else i can help you with | 16 | 2 | agent | 71,969 | 1,740 | transfer money | [
"question_general",
"statement_close"
] |
|
fdea24591f314af0 | 41 | nope that's all | 17 | 1 | caller | 77,190 | 960 | transfer money | [
"answer_dis",
"statement_close"
] |
|
fdea24591f314af0 | 56 | thank you for calling have a great day | 18 | 2 | agent | 77,969 | 2,220 | transfer money | [
"thanks",
"statement_close"
] |
|
fdea24591f314af0 | 41 | you too bye | 19 | 1 | caller | 83,120 | 930 | transfer money | [
"acknowledge",
"statement_close"
] |