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How will customer pay for the services? | Customer can opt to pay using online payment options which includes Debit Card ,Credit Card, And Net Banking. We though, would highly suggest the wallet mode of payment. As always, customer can also choose to pay us by cash after the service. |
How will I get paid for my services from the marketplace? | UstaadNow will pay the vendors either through NetBanking(IMPS) |
Can I keep the cash received from the customer which will be net off the total settlement? | Yes, you can receive the cash from the customer. But you need to keep a reference or source(Invoice Bill). |
When will the UstaadNow marketplace make my settlement? | Once the customer service done the settlement will be weekly on every Friday, incase Friday holiday then it will be Thursday |
How will I get rebates or bonus for my performance? | For each performance or job completed by vendor will be receiving incentives and cashback. After gathering the reviews from each customers based on the job completion. |
I have paid for the materials from my pocket, when will I get reimbursed? | In such case, we request you to submit the original copy of the bills to the customer and you can ask for the reimbursement Or Include the bill amount in the actual estimate and reimburse from UstaadNow. |
Can I get the customer mobile number to contact? | No, UstaadNow won't appreciate in revealing customer's number, but instead you can connect the customer through UstaadNow. |
Can I provide my mobile number to customer? | No, UstaadNow won't appreciate in revealing vendor's number, but instead the customer can connect vendor's via UstaadNow. |
Can customer contact me directly for issues in the job post closure? | No, the customer can't contact you, instead they'll raise a complaint on the app directly against the order OR call Customer care. |
How can a customer log a complain related to job? | Customer can send us a email at [email protected] or call us our customer care number: +91 9513241777 |