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What is UstaadNow?

UstaadNow is an online marketplace that enables users to book for plumbers, electrician,carpenters, car wash and other on-demand local service providers.

What is a services marketplace?

UstaadNow offers an online platform that enables its users to find a range of services, including repairing, maintenance, cleaning, and more. UstaadNow.com is an e-commerce platform that provides its clients with personalized home and professional services.

How does UstaadNow differ from other similar services marketplace?

UstaadNow is focussed on services such as AC servicing,carpentry plumbing, electrical repair services, home spa, pest control services, laundry and painting services etc.,Ustaad Now aims at connecting consumers with professionals across a variety of verticals.

What are the different channels for transacting with UstaadNow?

There are 3 differentbooking channels for transacting with UstaadNow Such as 1)Mobile app on iOS and Android, 2)Web Prtal and 3)Customer Care telephone.

Can I place an order without using the app or web portal?

You can place a booking with our Customer Care number +91+91 9513241777 without registering.

How can I track my order?

Goto ‘My Orders’ and you can track the status of your current order.

I got an error while using the app or web portal while confirming the booking?

Please do email us atreach us [email protected] or call our Customer Care No. +91 9513241777. Our team will help you to fix the error in the app or web portal.

I got an error while using the app or web portal while while making the payment?

Please do email us at reach us [email protected] or call our Customer Care No. +91 9513241777. Our team will help you to fix the error in the app or web portal.

Where can I see a demo of the app or the web portal for UstaadNow?

You can see a demo on UstaadNow App, UstaadNow web page Facebook Page, Youtube etc., or else you can feel free to call our Customer Care No. +91 9513241777 we are happy to help you .

How can I book a service in UstaadNow?

Placing an order on the UstadNow App is fast and simple Steps: Once you open the App on your smartphone,choose the service you would like to order Enter your exact requirement along with a schedule that serves best for you. The service provider will then arrive at your home and fix the issue. Our team might also call you before the visit.

How can I cancel a booking in UstaadNow?

Please go to ‘My Orders’ and you will find an option to ‘Cancel the order’

Are there specific timings to book or avail a service?

You can choose you’re the time and date for the services as per your convenience either on the App or our website.

How to change a booking date?

Please do email us atreach us [email protected] in or call our Customer Care No. +91 9513241777. Though , the most convenient way is to reschedule a job from the 'My Appointments' screen of your Android app.

Do I get any message once the request is confirmed?

Yes you will be receiving a confirmation message on your booking with selected date and time.

How can I contact the service professional?

Numbers will not be shared, customer or vendor can make a call via the app. The system will connect the call accordingly.

How much time will it take for the service professional to reach the place?

Once the service booking is confirmed our Vendor will give a call for further clarifications and will visit your location between the selected time slot.

Can I choose a selective professional whom I am fimilar with since I am happy with his job earlier?

The most beneficial way is to repeat a job from the 'My Orders' screen of our Android app. You could also book it as a new booking from our website.

What are visiting/Inspection charges?

Inspection charge is basic minimum fare against visit of professional to assess the job at the spot.

How to book a service against a free service voucher?

Please drop your proposal/queries to reach us [email protected] The concerned team will revert back at the earliest.

How can I inform the service professional that the service is booked using a free voucher or a discount voucher?

The customer can show the valid coupon which is applied for the relevant service to the vendor in their app or SMS received from UstaadNow as a reference.

Who will procure the raw material required for the job?

Our service provider will tell you what all materials (spare parts) is required for the job. You can choose to buy the materials yourself, or our vendor will buy the same for you. Always insists for bills, in the later case.

Do you recommend trusted shops where quality materials can be purchased at competitive prices?

Our Service Provider will help you in the procurement of spare parts/materials from standard shops. However,UstaadNow will not be responsible for the quality of the spare parts; it lies on the manufacturer/seller of the same. The Vendor should submit the original copy of the bills to you at all times.

Can I trust the service professional on the required materials, quality and price estimates provided by him?

Yes, you can trust the service provider on the required materials ,quality and Price estimates which is provided by our vendor and also You can contact us on our customer care number 080..for further clarifications if required.

How can I have a second opinion on the job estimation provided by the service professional?

You can have full assurance in the quote provided by our Vendor. Each and every quote submitted to the customers are purposefully checked and validated by our Operation Managers. although, if you still feel that the quote is on the higher side, you can always call up our Customer Care No. +91 9513241777 ask for a justification.

Can I speak to UstaadNow consultant incase of a estimation provided by service professional?

Yes, you can always feel free to contact our UstaadNow Customer Care No. +91 9513241777 ask for a justification .

Can I speak to the hardware/material retailer to clarify the pricing or estimates given by service professional?

Yes, you can speak to the hardware/material retailer to clarify the pricing or estimates given by our vendor and also our vendors duty to submit the original copy of the bills to you at all times

Can I request required certifications, references from service professionals.

Yes, you can request required certifications, references from service professionals. Also you can email us at reach us [email protected] or call our Customer Care No. +91 9513241777.

Will the time taken to get the material by service professional be added to the task time?

No, the Time which is taken to get the material by service professional will not be added in the task time. For further details call our Customer Care No. +91 9513241777.

How to pay for a service?

You can now opt to pay using online payment options which includes Debit Card ,Credit Card, Net Banking, Paytm & UstaadNow wallet. We though, would highly suggest the UstaadNow wallet mode of payment. As always, you could choose to pay us by cash after the service.

Are the prices listed in the marketplace portal or the estimates provided by service professionals include GST?

No, the prices provided in the market place is excluding GST.

Will I get a payment receipt after a payment is made?

Yes, the final bill will be sent to your registered email id after completion of service.

Do I have to pay GST?

GST will be included in the Final Invoice.

What is UstaadNow Wallet, how can I pay using UstaadNow Wallet?

If you have cash in your UstaadNow wallet you will get the option to claim it during the ‘check out’ stage while placing the order.

How can I use a Cash or Discount Voucher?

You can redeem your voucher or cash if you are availing a coupon code which will be asked before the final booking step.

Are the discount vouchers eligible for a inspection/visiting charge payments?

No,The discount vouchers are not eligible for a inspection/visiting charge payments.

What is the refund policy?

You don’t have to worry as your payment is preserved under UstaadNowTrust money. We take anywhere from 7-14 working days to complete your refund request. The settlement amount will be credited in the same account as you had made the payment from.

How much time will it take for the refund?

Refunds will be received right away, however it will take upto 7-14 business days for the transaction to be successful.

Does the marketplace provide guarantee for services done by the professionals booked through UstaadNow?

The guarantee on the listed services differs from service to service and is subject to change. We request you to check the respective service pages for more information.

How can I trust the individual service professional visiting our homes and offices to execute the job?

At UstaadNow, we verify background of service professionals. Each personnel are checked with their skills, behaviour and quality. We also conduct professional training and grooming.

How do UstaadNow ensure quality assurance on the jobs done by their service professionals?

Definitely! We only bring in professionals who have been recommended and approved by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with UstaadNow. All professionals are also required to complete an assessment test to verify their qualifications. Most of them have more than 7 years of experience in his/her field.

How Can I get the details of the service professional visiting us?

All our Service Providers are always on the move, and travel throughout the day for multiple jobs, so it is difficult for us to provide service provider details with this regard please call our Professional Care No. +91 9513241888.

Who is responsible for any damages caused by the service professional while performing the job?

In the incredible event of our team damaging something, you can email us atreach us [email protected] or call our Professional Care No. +91 9513241888.

How can I log a complain towads misbehaviour of a service professional?

If you do have any complaints, opinions or feedback with regard to the service quality, or our service provider, pricing, Misbehaviour etc., please call our Customer Care No. +91 9513241777 or reach us [email protected]

How to activate an offer from the Offers section in the app and web portal?

Click on to the offers button in the app or webportal where you can see the available offers for the distinct service by clicking the requisite service you can activate the vouchers/offers, before the booking option the customer would be asked for any coupon or voucher if customer is availing. If so, then the customer can type in the code to avail the offer.

I cannot see the "Activate" button on some offers?

These offers are automatically calculated at the time of billing this is for your information only.

How can I redeem a voucher?

Go to offers Select the ''Offers " at the time of checkout it will ask to enter Voucher Number after voucher number is enterd your vouher will get redeemed.

When will I get my cash back?

Once the offer is completed you will get the cash credited back into your UstaadNow wallet. You can avail services once again using the wallet.

Where can I see my Vouchers?

The vouchers are available under account "My Vouchers".

I could not find a Voucher in the app?

All Vouchers Carry a Expiry Date if the Voucher has passed the expiry date it will not be available in the UstadNow App.

The Voucher is not accepted while checkout during booking a service?

Please drop your proposal/queries toreach us [email protected]. The concerned team will revert back at the earliest.

I want to get a new passport through normal process or tatkal?

Preferred consultant will assist with the required documents. An appointment will be scheduled at near Passport Seva Kendra. The process could approximately take 8 working days (subject to document genuinely). Note: Approval and delivery of passport is solely based on decision of Govt authorities.

I want to renew a expired passport through normal process or tatkal?

Yes, you can. We provide the facility for the re-issue of passports after their expiry.

I want a new minor passport through normal process or tatkal?

Under the tatkal scheme, you need to submit some additional documents, and the fee is higher than the normal passport. For details on the additional documents required, you can contact our consultant.

I want to make a aadhar card?

UstaadNow is built on hyperlocal technology. You just have to select your preferred location when you log on to our website. It will show Aadhaar Card consultants who are near you and can provide service in your area.

I want to make a PAN card?

UstaadNow is built on hyperlocal technology. You just have to select your preferred location when you log on to our website. It will show PAN Card consultants who are near you and can provide service in your area.

I want to file my ITR as a salaried employee?

Placing your booking for Income Tax Returns as a Salaried Employee Online in your city is easy. All you need to do is stipulate your requirement and select the professional of your choice based on their reviews and ratings. After the confirmation of your booking, the service professional will arrive at your place and help out with the service requirement.For futher clarifications you can also contact our Customer Care No. +91 9513241777.

I want to file my Income Tax Returns as a non salaried employee?

Placing your booking for Income Tax Returns as a Non salaried Employee Online in your city is easy. All you need to do is specify your requirement and select the professional of your choice based on their reviews and ratings. After the confirmation of your booking, the service professional will arrive at your place and help out with the service requirement for futher clarifications you can also contact our Customer Care No. +91 9513241777.

I want to get a legal document notarized?

The process of booking is very simple, reliable and fast. Select the type of notary you want and select the service provider you wish and book. The provider comes to your doorstep and guides with all the documentation and gets it notarized for you.

I want to make a tenancy contract?

Get professionals in minutes just by placing a service request in app or web, If you want to know more about the service write an email to [email protected] we will get back to you soon. We have a dedicated customer support team who assist you readily anytime with the doubts.

I want other legal services?

The process of booking is very simple, reliable and fast. Select the type of Legal Service you want and select the service provider you wish and book. The provider comes to your doorstep and guides with all the documents required.

I want to make a sale deed?

Get professionals in minutes just by placing a service request in app or web, If you want to know more about the service write an email toreach us [email protected] we will get back to you soon. We have a dedicated customer support team who assist you readily anytime with the doubts.

Who is a service professional?

Service professionals are individuals or Company's registered with the UstaadNow marketplace after a complete due deligence and verification done on the Company and individual. A service request posted by the customer will be forwarded to the service professional based on the nearest available and best rated.

I am a service professional, what do I need to do to register to UstaadNow marketplace?

Sign-up on UstaadNow Partner app and enter your details to create an account.Add a profile photo, describe your service, enter your information, add your service location and ask for review to create an good profile.

How much time will it take to register to UstaadNow marketplace?

As soon as service provider KYC is completed it will take minimum 24 hours to complete the Registration Process.

Do I need to pay any fees upfront to UstaadNow to get leads?

UstaadNow is a free platform for now. Once confirmed, you have to buy a pack of credits which can be used to respond to customer leads that are suitable to you.

As a service professional how much territory can I cover within the city?

Adjust your request in app or web portal preferences so you can find the right customers in your area.

As a registered service professional, how do I get connected with the UstaadNow marketplace to get booking notifications?

As soon as customer book the service you will be receiving a SMS or notification alert along with the Booking ID and Geo location. Also notification and the request is available in the app or web portal to accept or decline

Who is a promoter or influencer?

Promoter or Influencer and Service Professional is a person who is acting on behalf of UstaadNow who will expand the service to the customer along with referral code.

Who is eligible for applying as a promoter?

Promoters are on invitation only, once registered they need to promote the app to customer and service professional and ask to enter referral code while registering. Once referral code is tagged, the promoter will get a commission for each transactions done by their referrals

How can I enroll as a promoter?

Just download the app into your android or IOS devices, then a unique referral code will be provided to you. Following which you can forward the application message via email,sms, etc.

What is the minimum contribution I need to make to remain as a promoter?

To remain as a promoter there should be minimum ten and above referrals.

How much time will it take to register as a promoter in UstaadNow marketplace?

It will take 24 Hours to register after the completion of KYC

What financial benefits I enjoy by registering as a promoter?

You will be getting Rs.10 as a reward, provided post completion of service by the vendor.

Do I need to pay any fees upfront to UstaadNow to become a promoter?

No registration fees required to become a promoter.

What will be my responsibility on the service professional whom I introduce to UstaadNow marketplace?

The promoter must help us to complete the KYC process for the onboarding service professional. Also ensure that the Service professional introduced is qualified and genuine and he is aware of the person's background

What other benefits I enjoy being a promoter?

There will be no other benefits for the promoter for assigning service to the vendors. There will be certain rebates and incentives based on the target volumes generated by the referrals.

How will I know that a booking is assigned to me?

Once the customer book the servcie through UstaadNow App or webportal you will receive a confirmation SMS with booking ID

How can I accept or decline a booking?

You can accept or decline a booking through Partners App.

How can I inform the marketplace that I will not be taking any bookings?

There will be an option in the partner app to turn off on the non working day onward with time slots.

I am unable to find the location of the customer?

The vendor can ask a particular landmark to the customer on the phone call. Besides UstaadNow will further provide the vendor with the Geo-Location of the customer which would be convenient for the vendor.

I am running a bit late to reach customer due to traffic or other issues?

The vendor can inform customer regarding about late arrival at the place. As the customer will feel much relieved. Still, if customer can't wait then UstaadNow will try to contact the nearest partners in that area as an alternative solution.

The information provided by customer while booking is incorrect, the amount is much higher for the job?

Vendor can first visit the customer's place, and if the information is incorrect, then the vendor can call UstaadNow help desk and inform us about the wrong information given by the customer.

When I am providing an estimate, should I include the material price in the estimate?

The vendor will first examine the scenario, then vendor can promptly explain the customer, materials required for the job to be done. As the final price can't be unveiled for the materials unless & until the vendor issues the final invoice.

Customer refused the estimate, what do I need to do?

Vendor must try to convince the customer and must explain along with the valid reason/ Still if the customer is persistant then the vendor can feel free to contact UstaadNow helpdesk.

Customer now wants the materials to procure himself?

Then the final invoice shall exclude the materials amount, and the vendor can feel free to take their wages as agreed.

Customer asked me to procure the materials?

If the customer requested vendor to procure the materials, then the vendor must issue the oirginal invoice with GST toward the purchased materials.

Customer is disputing on the material estimate or price?

The vendor can issue the original invoice with GST to the customer, still if the customer is dsiputing then the vendor can contact to the customer care number.

Customer is refusing to pay inspection/visiting charges?

If the customer is refusing to pay inspection charges, then the vendor can inform to UstaadNow executives via Customer care number.

Work took longer than the estimate provided time?

If the work took longer than the expected time, then the vendor have to update in the UstaadNow App.

Customer is refusing to pay the GST?

If customer is refusing to pay the GST, then the vendor could inform UstaadNow executives and then issue the customer bill without GST.

Customer wants to talk to UstaadNow?

Yes, customer can always feel free to call UstaadNow, if they want to discuss some issues or something.

Customer have made the booking using a free offer?

The vendor can open the app and could easily look into the offer section for regular day to day offers, provided post after vendors confirmations who will be willing to provide these offers

Should I request customer to provide a better rating for me and be a good reference?

Yes, you can request cutomer to provide a better rating. As it will be an advantage to highlight your profile in the best performers on UstaadNow website.

Where do I purchase materials if customer have requested the booking including material?

Vendor can visit the material suppliers in that zone, as the supplier would already be tied-up with UstaadNow and the vendor can purchase the required materials for the job.

Customer have instructed to purchase materials from his/her known sources, what do I do?

You can help the customer in the procurement of spare parts/materials. And also we request you to submit the original copy of the bills to the customer.

Should I pay for the materials when I purchase them from the shop?

It depends on your convienient you can procure of spare parts/materials from standard shops always insists for bills, in the later case.

Materials are not available on the listed shop in the app, how can I buy the materials from other shop?

In such case please do call our Professional Care on 9513241888 We have a dedicated support team who assist you readily anytime with the queries.

I am getting materials from other shop and they are expensive, I don’t have funds to pay and then reimburse?

Vendor can easily contact us through our help line number, in such scenarios our executives would be contacting the customer in order to provide some funds, and later those funds would be waived in the final invoice.

Who will pay for the transportation and/or material delivery to workplace including labor for loading unloading?

The customer would be paying for all the additional charges which are informed by vendor during the time of inspection.

Customer refused the material due to quality/pricing, what do i do?

UstaadNow will not be responsible in such case. We advice you to contact to the Dealers/ shop owners from where you have purchased the materials.