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9/11/2016 | Atlantis Hotel Vienna | The TV does not have any English channels When checking in you receive specific cards for breakfast that you need to show to the personnel at the restaurant in our case there were a bunch of cards for 5 days of accommodation we received per couple 10 cards Close to U bahn Clean and comfortable room Rich breakfast good selection of food The hotel was quiet good soundproofing The room was cleaned well nothing bad to say about the cleaners they were all friendly saying hello goodbye etc The bed was comfy and the bathroom spacious with excellent shower Very convenient location next to a mall with a supermarket Walkable distance to tram stops subway and to the busier parts of Vienna We found no reason to get any public transport We didn t spend much time at the hotel because we were sightseeing all day but we didn t have any problems during our stay |
9/8/2016 | Atlantis Hotel Vienna | Expensive breakfast but there is a very good bakery at the mall that I recommend Away from the center Clean and comfortable room Very close to a mall |
9/8/2016 | Atlantis Hotel Vienna | I had to wait for 20 minuts in the lobby to be served I came late night around 11 pm It was dirty in the room glasses walls bathtube One of the beds what a simple mattress lying on the floor Lots of corridors with damaged dirty or missing lining For the price we have paid I would expect MUCH more Easy access to public communication Underground parking |
9/5/2016 | Atlantis Hotel Vienna | Hallways look institutional Breakfast is way over priced but with the mall right there other options that are better and more affordable are easily accessible Located in a shopping mall close to transit options to easy get to the old town area and central train station The room was big had a balcony with a table and chairs A western style bathroom with a proper shower Great for families |
9/4/2016 | Atlantis Hotel Vienna | The hotel was a little further out of the cit centre then we anticipated but the transport connections made up for it The beds were comfortable The staff we met were friendly and helpfull |
8/30/2016 | Atlantis Hotel Vienna | Nothing in particular Last day the elevator did not work for some hours but it sure can happen it was nobody s fault in particular so I won t blame anyone at the hotel for this little problem The breakfast was very good Everyone in the hotel staff was very professional but also very kind and polite They all spoke perfectly English so that if I did not know some German words etc there was never any problem in understanding each other obtaining information etc I was very satisfied with the people who work in the hotel they treat you very well |
8/29/2016 | Atlantis Hotel Vienna | a window s hinge was broken no sun blocking curtains on the window next to the bed and I ve been waken up every day by the morning sun expensive breakfast 14 close to the city centre U bahn just around the corner clean rooms clean lining working W lan furniture good as new |
8/24/2016 | Atlantis Hotel Vienna | No Negative Hotel Atlantis is situated just 500m away from the metro station Burggasse Stadhalle U6 The staff was polite and helpful The room was spotless The sheets and the towels were changed everyday I would recommend this hotel to all the travellers who visit Vienna |
8/14/2016 | Atlantis Hotel Vienna | Vacuum cleaning started too early in the morning in the apartment above us so we couldn t sleep 7 00 am is way too early for that Although our stay was comfortable and enjoyable we wouldn t rate the hotel as 4 stars unfortunately Also we couldn t get onto our balcony as it was impossible to open the shutters to gain the access we spent some time figuring it out but gave up in the end Our room was cleaned properly and the towels were changed every day What a nice welcome after a busy day of sightseeing Furthermore the room size was very generous and perfect for a family of four On the other hand the sofa bed was too small for our 13 and 16 year olds to share although we required to have a room with two single beds and a double bed when the booking was made our wishes were ignored When we complained reception staff informed us that all the rooms in the hotel were like this one we found that hard to believe |
8/14/2016 | Atlantis Hotel Vienna | No Negative The rooms were very clean and the beds comfortable We had all the necessary accessories in the room The location was perfect close to most of the public transportation A shopping center is just around the corner |
8/12/2016 | Atlantis Hotel Vienna | I ordered two double rooms standard B B When we arrived at the hotel we were asked to pay before entering the room that which seemed to me curious so I asked to see the room first We received two relatively small rooms near the hall serving breakfast From these rooms can feel good smells from the kitchen and hall mese In these conditions have asked us to provide other rooms after a little consultation we received two receptionists between rooms to another floor away from the dining room but had to pay an additional price I did not know this at the time when I ordered room on the internet When I asked where the parking lot I received explanations where is the entrance to the parking lot but looked to specify the parking area allocated to hotel guests parking is common with a large commercial complex that it has determined to seek about 15 minutes the area was reserved for hotel guests breachfast very good |
8/11/2016 | Atlantis Hotel Vienna | outside of the hotel and halls are not very representative Location was very good 5 min walk to Stadthalle 5 min walk to U Bahn U6 2 min walk to smaller shopping center |
8/5/2016 | Atlantis Hotel Vienna | The entrance door was similar to an office and we had not a good impression on entry The user s guide of safe box was not apparently compatible with the safe box And a sentence on it that hotel accepts responsibility of safe box contents only up to Euros 500 forced us not to put our documents in there As they are more important for us compared with Euros 500 A gentleman in reception was not aware of our situation and our request for late checkout and disabled our keys at noon Although he politely fixed this After staying there we felt really better Now we think that it is a good place to stay The ladies in the reception were quite helpful and really polite Our room was spacious The toilet were clean The breakfast was good |
8/4/2016 | Atlantis Hotel Vienna | The parking is in the mall area and you can really get confused while reaching out to the hotel Perfect spot located in shopping mall very near to a metro station Clean and perfect rooms friendly staff |
7/27/2016 | Atlantis Hotel Vienna | Did think the breakfast was a little expensive Lift was small and slow Very spacious comfortable room with a great refreshing shower Excellent choice of breakfast |
7/26/2016 | Atlantis Hotel Vienna | The neighborhood is really not a nice area We had a triple room which was sold as a room with double bed and a single bed At the end the single bed was a few sofa cushions on a wood board The long corridors at the 4th floor gave me the feeling of being in a hospital Definitely not worth 4 stars The room surface is big enough for 3 persons |
7/15/2016 | Atlantis Hotel Vienna | AC was not initially working at all After the staff worked on it it only partially worked for the remainder of our stay Close to shopping restaurants and tram station |
7/14/2016 | Atlantis Hotel Vienna | Bored staff loud and non controllable air condition room temperature controller out of order it was not 4 hotel it is only a 2 Near to the Stadthalle |
7/14/2016 | Atlantis Hotel Vienna | Well at the breakfast situation was chaotic not enough waiters so too many dirty plates on the tables not enough food on the buffet table no clean plates all the time Only one waitress is not enough Only one elevator The short distance from Wienerstadthalle is superb 5 minutes to the concert Even the rain was not the problem |
7/12/2016 | Atlantis Hotel Vienna | Quality of the bed is terrible We asked for a queen bed and got two twins Not good if you are a couple Definetly not a 4 stars hotel max 3 Good breakfast perfect location close to the West Train station and well conected to the public transport |
7/10/2016 | Atlantis Hotel Vienna | No room service no tea making facilities in room Very comfortable beds spacious rooms Great location near metro and tram stop Small shopping mall next door Free wifi |
7/7/2016 | Atlantis Hotel Vienna | Parking garage is a little confusing Booked quad room it was great One room with a bedroom and separate living room with sofa bed all made up for the kids hallway tons of closet space Refrigerator in the room ok tech it is a mini bar but you can use the space left |
7/1/2016 | Atlantis Hotel Vienna | The hotel doesn t have a parking the one next to it is a private one which costs 15 euro day not included in the room price The minibar fridge was empty the staff was very nice and welcoming the room tiny but very clean Close to a lot of interest points in Vienna 10 15 min by car almost everywhere Also the metro station is very close |
6/25/2016 | Atlantis Hotel Vienna | No Negative Well located Just 5 minutes walk from the nearest underground station and one minute s walk from the nearest shopping mall Very quiet at night The hotel seems to be quite new and the room is clean comfortable and reasonably large |
6/23/2016 | Atlantis Hotel Vienna | very close to the subway but it is not the best area to stay if you want to feel the Vienna old town overall room is clean and more business hotel I would say it s quiet in the room |
6/23/2016 | Atlantis Hotel Vienna | a There was no restaurant inside the hotel So you could not have a lunch or a dinner inside the hotel except the breakfast b The main problem is that the area where the hotel is located is in the 15th district which is the worst one in Vienna Unfortunately we discovered this issue after having booked the hotel The hotel is located close to the West Train Station where at night time is dangerous I would not visit the hotel again only for the reason of the area where it is located c The wi fi was poor at the 3rd floor where we stayed a The hotel was comfortable but it is more a 3 star hotel than 4 based on what I have seen |
6/20/2016 | Atlantis Hotel Vienna | For a one night stay there was nothing I didn t like except for the fact the part of the hotel we stayed in we had to walk up the street through road works with our luggage But I know you are in the middle of renovating and so really that is totally forgivable I m sorry I can t remember the lovely girl s name at the front reception but she was always so friendly and helpful Right down to the last minute we were leaving and waiting for a taxi as I jumped up to leave and was on my way to the taxi she came up with my personal phone I had accidently left on the table Thankyou so much it was appreciated Anne Perth Western Australia |
6/19/2016 | Atlantis Hotel Vienna | No Negative It is really convenient location there is shopping centre near by for food and near to station as well Besides the room with air cond gave me a nice sleep during summer time |
6/18/2016 | Atlantis Hotel Vienna | We were kept down the road in another building The reception was far away as was the dining room The air conditioner didn t work the first night and it took the receptionist 2 hours to vine to our room that too at midnight when we were dog tired The room was really tiny but this is Europe so I guess we can t expect much We had to plead for a kettle which was given very grudgingly An adapter to charge our phones was given very reluctantly too There were no glasses provided in the room to drink water Don t recommend this to any one 4 star they call themselves They re not more than 2 stars Just the location |
6/16/2016 | Atlantis Hotel Vienna | When we checked in we found out that the air conditioning wasn t working We asked for the staff to fix it and they told us they would get it done in 2 days max The next time they came they toldus they weren t able to fix it They told us that we have a great room and that they didn t know why we were complaining It was rude and uncalled for even when we tried to explain that we simply expected what was written on their summary They then questioned critiqued us with where was this written No Positive |
6/15/2016 | Atlantis Hotel Vienna | No Negative Staff were really helpful Location for concert at Stadhalle was great Stayed with our grandson and they were really helpful with his German speaking Hotel was very comfortable breakfast was very good |
6/10/2016 | Atlantis Hotel Vienna | We were a little concerned when we arrived as the area around the hotel didn t look great but if you turn right out of the hotel front door there is a small park area a few hundred yards along the road Staff were very helpful at all times The Hotel is very close to the tube station and the tram and is actually within walking distance of the town centre and there is a large indoor shopping centre right next door with food court We didn t use it as we didn t realise it was there until the day we were leaving and we prefer to be outside anyway |
6/5/2016 | Atlantis Hotel Vienna | No advice about the hotel offres for the tour or the cruse The reception is far from the room location i have to walk on the street crossing construction i ask to get a taxi the receptiensit ask me to get one over the corner just to save the call staff said I ask for iron they said could we send it after half an hour i waited for 1 hour then i called again to get it Very quite place |
6/3/2016 | Atlantis Hotel Vienna | Expensive and crowded parking Look of corridors and elevator Some stairs you have to lift luggage over Neigbourhood is not giving the feeling of security strange faces hang around in groups Proximity to Stadthalle Design and comfort of room Staff at reception and in breakfast room Breakfast |
6/2/2016 | Atlantis Hotel Vienna | First impressions Are that the area is a little shabby don t let that put you off as the area is very safe to walk around This Hotel is ideally suited for concerts and also short walking distance to the museum quarter of the city Next door there is a large shopping centre for local shopping |
5/24/2016 | Atlantis Hotel Vienna | Mattress were a little bit too soft but I understand it s a subjective judgment Breakfast was fantastic excellent choice for both sweet and savory Very good position not too central though not too far from the main turistic destinations We could keep the key of our room and hotel is open 24h so we were completely indipendent Wi Fi is available everywhere and free of charge |
5/15/2016 | Atlantis Hotel Vienna | Staff could be more frendly I booked two rooms and specifically asked to be close at the end we got two rooms on different hotel wings No explanation No Positive |
5/12/2016 | Atlantis Hotel Vienna | It would be OK for 3 star hotel but not for 4 We didn t have a hot water in the evening and for the staff it was normal just to say sorry we didn t know on time Location |
5/10/2016 | Atlantis Hotel Vienna | We stayed in a building that was outside the hotel In the middle of the two buildings they are building the last part of the hotel so to go either for breakfast or reception we had to go outside Also the triple room that we booked was not the room that was given it was much smaller and after explaining the situation the staff gave us another double room The staff was very friendly and tried to solve the situation |
5/9/2016 | Atlantis Hotel Vienna | It is not that close to the old town but it is close to the metro Close to the metro so getting around is easy Also the staff are very friendly and helpful |
4/24/2016 | Atlantis Hotel Vienna | Location is not that good for tourist to go around the city such as visiting Schonbrunn and churches in city center but public transport can connect not a big deal Overall is good The breakfast was fantastic so varied and we were really full |
4/13/2016 | Atlantis Hotel Vienna | The room was dirty even if I pay10 more because mine was not ready at my early arrival and receptionist proposed me to change it with a superior allready ready I forgot to tell them it was not cleaned well this one too Night receptionist was a good person |
4/12/2016 | Atlantis Hotel Vienna | The only fault if we were being very very picky is that there are no tea coffee making facilities in the room The hotel was prefect for our requirements We were heading to a concert in the Stadhalle which is only around the corner from the hotel The hotel was friendly clean and an excellent location |
4/10/2016 | Atlantis Hotel Vienna | No facilities for evening meals at hotel Really friendly and helpful staff Excellent buffet breakfast Really close to underground station Excellent shopping centre next door to hotel |
3/22/2016 | Atlantis Hotel Vienna | We booked room for 3 persons and were charged accordingly but third bed was an extra bed on floor Wasn t too comfortable Location was excelent since we went to Stadthalle on concert |
1/30/2016 | Atlantis Hotel Vienna | I was located in a remote part of the hotel you use the entrance of the undergroud car park to reach it in the different floors there are back entrances to offices and shops This is not pleasant I had the impression i am isolated not belonging to the hotel Room clean and nice Very close to Stadthalle |
1/6/2016 | Atlantis Hotel Vienna | We booked a room and the room they gave us was not the one in the pictures it was much worse it smelled and had only one small window After we complained they changed our room but still a bad experience No Positive |
1/5/2016 | Atlantis Hotel Vienna | No free parking Overpriced breakfast Not convinient bus connection on the way back from the city centre pretty long walk in an ugly and dangerous area not pleasent in the evenings Very inconvinient design of the hotel huge labyrinth of endless corridors very inconvenient if you bring a dog with you There was hardly bearable odour from the canalisation in our room we were offered to change the room for the next night only as the hotel was fully booked for our first night there we were offered an air freshener tho Very limited english speaking tv channels offer Only one and very small elevator long waiting time as an alternative to carry your suitcases to and from 4th floor Lack of light blocking curtains Dirty and not safe neighbourhood Pet friendly Free WiFi Helpful staff |
11/1/2015 | Atlantis Hotel Vienna | I ve requested an additional child bed to my booking but it was lost somewhere the staff was helpful and organized a three bed room for us quickly Thanks for the help Good location near to Western Railway station underground line Clean well maintained furniture in the room Quality breakfast |
10/26/2015 | Atlantis Hotel Vienna | No Negative For the price we paid the hotel was good value for money Location was okay one stop from westbahnof and a couple to the city centre Shopping mall was next to it so it s possible to get some food even in late evenings |
10/13/2015 | Atlantis Hotel Vienna | No bad experience Asked for a quiet room on top floor and got one Heat was able to be turned on when weather suddenly got very cold Bags were stored when I arrived early before room was ready |
10/13/2015 | Atlantis Hotel Vienna | very bad experience After I left the hotel I found out that my credit card has been charged without my authorization and without even telling me for an extra relevant amount of money for an asserted not defined damage they claimed we would have done in the room never againNo Positive |
10/13/2015 | Atlantis Hotel Vienna | I didn t spend too much time on it but it seemed that the main lamp of the room and the reading lamps cannot be switched on and off separately and the heating cooling system is central i e cannot be controlled from the room Convenient location next to subway station train station Wien West is in walking distance |
10/11/2015 | Atlantis Hotel Vienna | The curtain was a bit far from the window so there was a lot of light during the night early in the morning For a 4 hotel tea and coffee making facilities in the room would ve been nice The hotel was clean the wifi was fast and stable the room was spacious the location was good near the metro station the fridge in the room the staff was nice |
9/28/2015 | Atlantis Hotel Vienna | The fancoil unit from the room was noisy even if the fan was not functioning In the lobby of the hotel and around the entrance were a lot of strange Arab people the whole area seamed to be in a different part of the world not in Austria The room was large with space for luggage It also had a nice roof window since we were at the last floor |
9/22/2015 | Atlantis Hotel Vienna | It does not feel like a 4 star property Service was quite limited No minibar in room and limited room service Breakfast had limited spread and not worth the price We stayed in Vienna for 3 nights and this hotel is located right next to a subway station and a shopping mall with good places to eat and buy basic stuff Room was big and very clean Bed was very comfortable |
9/21/2015 | Atlantis Hotel Vienna | The matress was too soft for me so during the exhibition my back hurted Area is not the best but I experienced no problems Close to exhibition Comfortable and well functioning room Friendly helpful staff Wireless internet is ok |
9/19/2015 | Atlantis Hotel Vienna | NesCafe not real coffee Sparse but clean adequate room Nothing special Back side of hotel very quiet My stupidity with safe were quickly resolved |
9/17/2015 | Atlantis Hotel Vienna | No English tv channels No slippers bottled water iron box kettle Room was big clean Breakfast was ok Staff were ok Location is good Metro is close by only 10 mins to downtown Mall next to hotel |
8/24/2015 | Atlantis Hotel Vienna | First we ve got a room where still were some repair works and staff did not know about it Of course we ve got another room but anyway it seems that one hand doesn t know what other does in this hotel If you want just to come into the room and sleep then is quite ok But if you want to feel home away from home then this is not that hotel |
8/18/2015 | Atlantis Hotel Vienna | the Comfort room is too small not for a so called 4 stars hotel so called air conditioned was in fact a model of aerothermal cooling heating systems very noise location they accepted late checkout with no cost good bathroom with nice shower supermarket with fresh vegetables hot dishes and other useful shops just around the corner Lugner City Mall |
8/11/2015 | Atlantis Hotel Vienna | Air conditioning not working not very clean 2 beds put together instead of a single kingbed parking not included 15 euro day a bit noisy Front desk people location |
7/29/2017 | Atlantis Hotel Vienna | The big room |
7/27/2017 | Atlantis Hotel Vienna | There was no internet connection The telephones didn t work The beds were very uncomfortable and the conditioner wasn t working properlyNo Positive |
7/25/2017 | Atlantis Hotel Vienna | old part and the fact that some rooms are passing from breakfast room to go out or in new part |
7/25/2017 | Atlantis Hotel Vienna | old air conditioningNo Positive |
7/18/2017 | Atlantis Hotel Vienna | one of the lift exits leads to a construction site No Positive |
7/17/2017 | Atlantis Hotel Vienna | No parking facilities from Hotel side Location gd staff gd and breakfast gd |
7/9/2017 | Atlantis Hotel Vienna | Air conditioning stopped working for 48 ours in the hotest week of that month Hotel management didn t do much Location close to trum |
7/7/2017 | Atlantis Hotel Vienna | Everything was good Confortable clean and close to the metro station and lugnar city |
7/5/2017 | Atlantis Hotel Vienna | The price on arrival was more expensive than confirmed on the booking com websiteNo Positive |
7/4/2017 | Atlantis Hotel Vienna | No Negative Clean and breakfast |
7/2/2017 | Atlantis Hotel Vienna | Toiletries Breakfast |
7/1/2017 | Atlantis Hotel Vienna | Limited facilities Friendly staff and cleanliness |
6/30/2017 | Atlantis Hotel Vienna | No Negative Food was tasty The were comfy and the room was quiet |
6/27/2017 | Atlantis Hotel Vienna | Location is too far to walk You can but it is a good 20 minutes or a 13 euro taxi ride Breakfast was outstanding |
6/27/2017 | Atlantis Hotel Vienna | They dont have double bed they 2 attached single bed It was clean confortable easy location nice staff perfect shower |
6/25/2017 | Atlantis Hotel Vienna | No Negative FINE BREAKFAST |
6/22/2017 | Atlantis Hotel Vienna | Close to subway clwan |
6/18/2017 | Atlantis Hotel Vienna | The district no pavement cafes Unfriendly Restricted eating options other than fast food The closeness to the U Bahn The breakfast |
6/14/2017 | Atlantis Hotel Vienna | Airconditioning system Very clean and very well maintained Good Location |
6/14/2017 | Atlantis Hotel Vienna | No Negative the location and the hotel it self |
6/10/2017 | Atlantis Hotel Vienna | Staff wasn t friendly enough you have to pay for parking also no air conditioning thereNo Positive |
6/6/2017 | Atlantis Hotel Vienna | Tv was out of order during the whole stay Everything was very good especially the breakfast |
6/5/2017 | Atlantis Hotel Vienna | Unpleaseant staff at the receptionNo Positive |
6/2/2017 | Atlantis Hotel Vienna | Room was not as nice as in pictures Overall fairly spartan Bed was very firm Neighborhood was mediocre Fairly close to U station |
5/30/2017 | Atlantis Hotel Vienna | Pillows were too flat for my taste Sweet spot for a hotel good wifi and comfy room All what was needed |
5/30/2017 | Atlantis Hotel Vienna | Weird hotel layout maybe because of ongoing renovation floor in the room did not look clean Nice bed good wifi Nice bed good wifi |
5/30/2017 | Atlantis Hotel Vienna | No Negative great bed large bathroom with rainshower |
5/30/2017 | Atlantis Hotel Vienna | No Negative Hotel was in a great location for concert we attended at the Wiener Stadthalle a few minutes walk away |
5/29/2017 | Atlantis Hotel Vienna | No Negative Very clean and comfortable with excellent breakfast |
5/29/2017 | Atlantis Hotel Vienna | Far from city center Very comfortable |
5/25/2017 | Atlantis Hotel Vienna | No Negative Value for money Good location |
5/23/2017 | Atlantis Hotel Vienna | No Negative nice big clean room good location polite smiling staff |
5/22/2017 | Atlantis Hotel Vienna | There was a renovation during our stay Normal hotel no claim |
5/17/2017 | Atlantis Hotel Vienna | 8am wake up from hotel repairs very rude staff worst hotel experience rude staff not helpful at all noisy |
5/15/2017 | Atlantis Hotel Vienna | The television did not work the whole week Great breakfast friendly staff nice room |
5/8/2017 | Atlantis Hotel Vienna | Room was samall Staff were extremely helpful The room was clean |
5/7/2017 | Atlantis Hotel Vienna | No Negative The room was very nice and the staff was very hospital and welcoming |
5/5/2017 | Atlantis Hotel Vienna | Paintings Place |