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8/3/2017 | Hotel Arena | I am so angry that i made this post available via all possible sites i use when planing my trips so no one will make the mistake of booking this place I made my booking via booking com We stayed for 6 nights in this hotel from 11 to 17 July Upon arrival we were placed in a small room on the 2nd floor of the hotel It turned out that this was not the room we booked I had specially reserved the 2 level duplex room so that we would have a big windows and high ceilings The room itself was ok if you don t mind the broken window that can not be closed hello rain and a mini fridge that contained some sort of a bio weapon at least i guessed so by the smell of it I intimately asked to change the room and after explaining 2 times that i booked a duplex btw it costs the same as a simple double but got way more volume due to the high ceiling was offered a room but only the next day SO i had to check out the next day before 11 o clock in order to get the room i waned to Not the best way to begin your holiday So we had to wait till 13 00 in order to check in my new room what a wonderful waist of my time The room 023 i got was just as i wanted to peaceful internal garden view big window We were tired from waiting the room so we placed our belongings and rushed to the city In the evening it turned out that there was a constant noise in the room i guess it was made by vibrating vent tubes or something it was constant and annoying as hell AND it did not stop even at 2 am making it hard to fall asleep for me and my wife I have an audio recording that i can not attach here but if you want i can send it via e mail The next day the technician came but was not able to determine the cause of the disturbing sound so i was offered to change the room once again the hotel was fully booked and they had only 1 room left the one that was smaller but seems newer Only the park outside of the hotel was beautiful |
8/3/2017 | Hotel Arena | No Negative No real complaints the hotel was great great location surroundings rooms amenities and service Two recommendations however firstly the staff upon check in are very confusing regarding deposit payments and the staff offer you upon checkout to refund your original payment and you can make a new one Bit confusing Secondly the on site restaurant is a bit lacking very well thought out and excellent quality food for anyone of a vegetarian or vegan background but even a wrap or toasted sandwich option would be great Aside from those minor minor things fantastic spot and will be back when i return to Amsterdam |
7/31/2017 | Hotel Arena | Rooms are nice but for elderly a bit difficult as most rooms are two story with narrow steps So ask for single level Inside the rooms are very very basic just tea coffee and boiler and no bar empty fridge Location was good and staff were ok It is cute hotel the breakfast range is nice Will go back |
7/31/2017 | Hotel Arena | My room was dirty and I was afraid to walk barefoot on the floor which looked as if it was not cleaned in weeks White furniture which looked nice in pictures was dirty too and the door looked like it was attacked by an angry dog My shower drain was clogged and the staff did not respond to my request to clean it On a day with heavy rainfall a pretty common occurrence in Amsterdam the roof in my room was leaking luckily not on the bed you could also see signs of earlier water damage I also saw insects running on the floor Overall the second floor of the property looked dirty and badly kept On top of all of this a repairman who came to fix something in a room next door at midnight was very noisy as were many of the guests I understand the challenges of running a hotel in an old building but this negligence is inconsistent with prices demanded by the hotel On the last night after I complained about water damage the night shift manager offered to move me to a different room but that offer came pretty late around midnight when I was already in bed and ready to sleep Great location in nice surroundings the bar and restaurant are nice and have a lovely outdoor area The building also has quite some character |
7/24/2017 | Hotel Arena | You When I booked with your company on line you showed me pictures of a room I thought I was getting and paying for and then when we arrived that s room was booked and the staff told me we could only book the villa suite theough them directly Which was completely false advertising After being there we realised that you have grouped lots of rooms on the photos together leaving me the consumer confused and extreamly disgruntled especially as its my my wife s 40th birthday present Please make your website more clear through pricing and photos as again I didn t really know what I was paying for and how much it had wnded up being Your photos told me I was getting something I wasn t Not happy and won t be using you again Amazing location and building Romantic setting |
7/24/2017 | Hotel Arena | Backyard of the hotel is total mess shouldn t happen in hotel with 4 stars Good restaurant with modern design great chill out place Great park nearby the hotel and awesome main stairs |
7/17/2017 | Hotel Arena | Cleaner did not change our sheet and duvet everyday but just made bed They also didn t clean the floor and changed the body gel when we run out of it The room is spacious and bright The hotel is located in a quiet and beautiful park |
7/17/2017 | Hotel Arena | Apart from the price for the brekfast Everything very good Good location Set in a lovely park friendly staff Food high quality We Oth enjoyed the breakfast |
7/9/2017 | Hotel Arena | Even though the pictures show very clean rooms the actual room was quit dirty and outlived Also check in is at 15 o clock but our room was not ready at that timeNo Positive |
7/8/2017 | Hotel Arena | The aircondition makes so much noise and its hard to sleep at night The room was big enough and the bed is good The breakfast food and service on the hotel is good outside the hotel there is a big park which is very good for walk in the morning and evening Many people are having picnics and do some bicycling |
7/7/2017 | Hotel Arena | Nothing all great Rooms were stunningly decorated and really spacious in the top of the building Pictures are of room 300 The true beauty of the building has been kept but modernised brilliantly Also the bath was lovely and big and inviting Great more for couples Restaurant menu was a bit pricey but there were loads of little eatery places nearby within walking distance and the tram stop into the centre was about a 6 minute walk away and only about 3 or 4 stops from the centre of Amsterdam Would recommend this hotel to anyone it s unbelievably well priced too |
7/6/2017 | Hotel Arena | 6 30 AM started big noise workers loading wood down the windows Stupid room numbering system it took 20 Minutes with a night guard finally to find our rooms The check in staff pointed us in the wrong direction No late dinner bar closes at 1 am Ugly view on trash lorry from windows No information about the computerized telephone Huge price difference between booking Com price 166 euros and hotel price 260 Style location rooms |
7/6/2017 | Hotel Arena | The floor in my room was filfy dirty Very basic rooms I had a 20yr old tv in my room Fridge did not work Overpriced breakfast Comfy bed good location |
7/4/2017 | Hotel Arena | No Negative This hotel is being renovated with great care and with an appreciation for its unique structure and location My spacious and comfortable room had a large double paned glass window onto the lush greenery of the park The breakfast selection was spectacular All considered this was a great hotel for the price and I plan to return |
7/4/2017 | Hotel Arena | The staff in the restaurant could of been more pleasant we only visited once but that wouldn t stop us from booking again it might of just been an off night for him It was very good very historic building that s why I chose it |
7/3/2017 | Hotel Arena | No Negative This hotel is awesome I took it sincirely because a bit cheaper but the structure seem in an hold church close to one awesome park Arrive in the city are like 10 minutes by tram and is super easy The hotel inside is awesome and really cool and the room is incredible nice with two floor and up one super big comfortable room I ll come back for sure there The staff very gentle one Spanish man really really good |
7/3/2017 | Hotel Arena | Very steep steps in room up to the bed not safe for children I asked to move rooms and was put in another identical one Room decoration was minamilist which I like but felt prison cell sparse Great onsite cafe Amazing building Park location Amazing Bobby Gin and Tonic |
6/30/2017 | Hotel Arena | We did not like the fact that breakfast was not included although you could pay extra for this The room we stayed in was lacking in space a bit and the bathroom was very badly lit to use the mirror in there which meant getting ready for evening a bit tricky but only a small negative comment We loved the location of this hotel The fact that it is set in a Park away from the busy centre of dam square was great The tram system was brilliant and easy to handle The hotel is lovely and the bed was comfy Staff were very friendly and helpful and familiarized themselves with us when they realized we travelled from Ireland |
6/29/2017 | Hotel Arena | No Negative Public areas are lovely and the room was nice but the window was broken and the drains in the bathroom smelt Its an old building and clearly has old building issues |
6/20/2017 | Hotel Arena | We had issues with our electronic key everyday It deactivated It wasn t kept near our phones but somehow there was an issue The staircase for our bed was steep and no handrail The tea coffee facilities weren t updated daily And the floor was dusty and had hair on it and that was upon our arrival That situation didn t change Other than those minor issues the hotel was lovely I liked the hotels history And for such an enormous hotel I can t imagine how many girls were orphaned I liked their breakfast It was a quirky mix of fruits pastries meats and fish breads and the regular bacon and eggs Juices tea and coffee |
6/19/2017 | Hotel Arena | Bed was on upper level with a narrow twist staircase No USB port for mobile phone charging not even via thr tv s Some sockets didn t work and had loose covers dangerous Some corridors were poorly lit Friendly staff OostPark a few yards away Good continental breakfast selection Quiet and relaxing area |
6/12/2017 | Hotel Arena | Our room was an overrated disaster room 231 dirty smelly hot and very noisy of the banging doors in the corridor and from the other rooms We moved the couch a bid and the dirt and dust of months no cleaning appeared the smell of the gutter was very disturbing the lighting was too weak and a black bathroom is the worst design disaster one can imagine We found the whole hotel dirty dusty and dated To spend more then 243 Euros for a dirty attic room is daylight robbery The breakfast was the only positive element of this hotel original in taste and a good selection of selection of health food dishes on the buffet We did not try the restaurant but the whole set up with its view and terrace on the park is exceptional We had a wedding in the hotel s chapel so the convenience of just walking upstairs after the party was our reason of selecting this location |
6/10/2017 | Hotel Arena | Sadly I cannot say that the rooms are clean enough for me When we got in our room we immediately notice there s something wet and sticky like juice or something just next to our bed We called the front desk and they said they will send a cleaning lady to us We waited at least half an hour and no one showed up We had to go to the front desk and complain again When we got back later in the evening the juice has been removed but there s still some hair on the spot We were however no interest to complain anymore Also on the wall in the room on the curtain and in the bathroom there s a lot of stains which I had to ignore the whole time I didn t feel comfortable at all The staff at front desk are very friendly However I guess they pay really bad to their cleaning ladies First you will not be greeted by the cleaning staffs if you run into one at the hallway What more annoying is that I got woke up at 7 in the morning by the cleaning ladies because they closed the doors so loudly when they were cleaning other rooms And they didn t close it loudly just once but for at least on hour They kept open and close the door I was really annoyed I was in my holiday and I just wanted to have a good sleep at least The parking place was small but ok When we arrived the ticket machine was broken Someone told us we don t need a ticket to get in for now and we just have to inform the front desk when we check in We did so and paid for 2 days when we checked out When we drove out the ticket machine was broken again So we didn t actually have to plug in the ticket which we have paid with a lot of money Of course we should pay for it because we parked there but still I was not so happy because I have the feeling that I paid for nothing The location is good You need 15min to 20min walk to the center depends on your speed The hotel locates in a beautiful park and have a nice interior design The bed was really comfortable |
5/29/2017 | Hotel Arena | Transportation was a bit of a pain but on route to your destination there is amazing views at every corner Bed was extremely comfy and the staff where well spoken they also gave us all the help with easiest way to city centre and all the relevant transportation tickets and unique locations to visit will definitely be returning as this city is beautiful and the people are so friendly |
5/27/2017 | Hotel Arena | Nothing Lovely hotel with extremely comfortable huge double bed We stayed in the split level room which we really liked If you have difficulty getting up stairs request if you can stay in a room all on one level The Oosterpark is beautiful the shops and restaurants are great with lots of variety to choose from You can get the Metro close by 8min walk or the Tram is a short walk away and runs from the station and you can get off within a 5 mins walk to the Hotel All in all a beautiful hotel with friendly staff shampoo and soap in the shower Tea and coffee facilities in your room and in a location that is more relaxing than the central Amsterdam We will be returning |
5/25/2017 | Hotel Arena | The bathroom in our room was a black glass box It theory it s cool in practice it leaves a lot to be desired Little privacy not enough light at the mirror and the shower leaked into the hall It did however allow for a loft space with a desk chairs and a second tv Great location in the park near museums and restaurants Perfect launch pad for many walking and day trips Beautiful old building former orphanage and spacious rooms Big breakfast spread perfect for starting the day off right Friendly and helpful staff I m |
5/25/2017 | Hotel Arena | Nothing at all to do with the Hotel of course but people tend to Slam their bedroom doors as they leave so if you re thinking of having a little lay in just be prepared for a Slam to awake you Other than that nothing to fault at all The Hotel itself is in a lovely location a 5min if that tram ride into the center Train right outside the Hotel easy access to everywhere The Staff are super friendly and always on hand to help and advice Wonderful bright comfortable and clean rooms Beds are amazing felt as if we were sleeping on clouds Bathroom was clean spacious and airy We had Shampoo Body wash there alongside hair dryer towels safe wardrobe hangers clothes holders desk chair room service hair dryer fridge kettle and cups teas and coffees It literally has everything you need in the room Perfect Hotel couldn t fault it at all The lovely smell from the restaurant downstairs is great Tennis court outside the Hotel little pond as well and a huge park to walk around |
5/22/2017 | Hotel Arena | Careful they are still renovating the building and start at 8am so it suits for business people but if you want a relaxing stay the noise can annoy you Great hotel original concept style |
5/21/2017 | Hotel Arena | We had 2 different rooms here and both were duplexes with identical floorplans There was very little space and the staircase was precarious with no handrail Was kind of a pain to have to go downstairs every time we needed something out of our luggage or needed to use the bathroom The hotel itself is beautiful restaurant is very good and the adjacent park is gorgeous with beautiful birds and rabbits |
5/16/2017 | Hotel Arena | There is an ongoing construction enlarging the hotel The hotel s restaurant is nice but overpriced The bathroom is not very practical The hotel is located in a beautiful old monastery building which has a special mood combined with all modern features There is a big park just opposite to the hotel Public transportation and a nice bakery for breakfast are also close Good wifi all around the hotel |
5/16/2017 | Hotel Arena | Little bit on the pricey side The staff were so friendly and helpful plus the bar restaurant area is beautiful Located in its own park and the old building is simply stunning |
5/11/2017 | Hotel Arena | Extensive restorations works going on We had scaffolding outside our window blocking the view Temporary reception area The building is an old hospital you can still see the hospital aspects on the inside When the work is completed i m sure it will be fabulous No fridge in the room well there was one but it was very ineffective Friendly staff The bar restaurant area is lovely and overlooks the park Very modern |
5/11/2017 | Hotel Arena | Our bathroom had an urine order Shower was very slippery No shower chair handles or bars Bed was uncomfortable and mattress pad was too big and you felt like you were falling off Very expensive and breakfast was not included Construction and remodeling were going on and we were inconvenienced by it There was a park and that was nice Not close to town or museums No Positive |
5/9/2017 | Hotel Arena | Please see above The hotel is going through renovations and unfortunately it means that the rooms can be less than perfect However the staff did recognise those shortcomings and did everything they could to make the stay as agreeable as possible |
5/2/2017 | Hotel Arena | The rooms were cold Although nice the room decor was basic and unwelcoming It could use some design help an area rug or two The room was very big spacious The bath tub was large enough for two people I love the axcess to the from multiple trams and trains The park location was amazing |
4/27/2017 | Hotel Arena | Construction on site but not mentioned on booking com The breakfast can be improved it is quite expensive for its quality Very nice hotel manager he upgraded us because we had troubles with two different rooms They do everything to make you feel welcome and comfortable The park directly in front of the hotel is amazing rent a bike directly and make a tour Also the bathtub and bed is great |
4/26/2017 | Hotel Arena | not cleaned well lady pushing to pay during my breakfast poor signs for temporary reception during renovation the building meeting rooms modern style of my room park |
4/20/2017 | Hotel Arena | The glass wall separating the bathroom and the toilet from the room is a weird solution for double It is necessary to darken the glasses much more Very nice hotel located in a park Ca 30 minutes by walk to the city center Not typical for Amsterdam since most city hotels are located in small buildings But pay attention to the fact that most of the rooms are two storeyed so you will have to use stairs to get to bed |
4/20/2017 | Hotel Arena | the only thing that would of been better is if i had booked more nights But apart from that there is not really much I dislike about the Hotel I suppose if there is one thing the room I had did not have a view only other rooms but I dont tend to go on holiday to sit in my hotel room staring out the window so not really a great deal I can find that I did not like plus stayed for 2 nights and this place was perfect for that The location was amazing the room was fantastic east access to public transport set on the lovely Oosterpark lots of places to eat and drink near by or nice walk to the main areas of Amsterdam I would definitely like to stay here again I only had breakfast at the restaurant on site and this was only once and fairly standard as A brit and a connoisseur of cooked breakfasts I was a little disappointed in the hot food but generally lots on offer for everyone just no where does a cooked breakfast like the English but very helpful staff and a nice place to sit with a coffee and start the day and this is the least of any worries due to their being so many good places to eat around and I personally prefer to wander and explore for my dining experiences But not qualified to give a true opinion of the restaurant it was certainly busy in the evenings which suggests its pretty good I will definitely be staying there again if possible the next time i take a trip to Amsterdam |
4/19/2017 | Hotel Arena | Staff a few were friendly and willing enough to help but we ran into one gentleman who seemed to be in training and was totally ineffective Every question we asked had to be referred to someone else he wouldn t make eye contact he wouldn t even just say I don t know the answer let me find out for you There didn t seem to be a manager around Unfortunately there is still a lot of construction going on so it is difficult to see what the building will be like when finished The temporary reception area is in a very small dark area under the central staircase too bad Breakfast was overpriced for a good but ordinary buffet Location on the park with easy access to tram lines was very good |
4/18/2017 | Hotel Arena | Several parts of the building outside are under construction at the moment and getting to the reception required a little search around Also the standard rooms are located towards a rather frequented street which gets very noisy when opening the windows This is rather necessary though due to the sleeping area on the first floor of the room being somewhat stuffy The hotel is nicely localted directly within the park which is accessed when walking out of the building The building itself has great history and wonderful architecture The staff is very helpful and friendly when in need of anything |
4/16/2017 | Hotel Arena | Hotel undergoing the building of a new wing not that this caused us any issues except signs of building work meant reception was a temporary pop up affair Rooms that we had were tired and in need of some love First room had a broken window mechanism and signs of damp with chunks of plaster missing around the window area Shower did not drain properly and overflowed after only a couple of minutes We requested another room which we duly transferred too which was better although bathroom lights would work for no longer than 5 minutes before they went out guess a problem with a transformer overloading Fault reported but not rectified during our stay The building is magnificent the rooms we had just needed some care and attention and then the hotel would be first rate Nice restaurant although felt breakfast was rather expensive at 17 50 per head Location as expected but with hind sight a little further from the main tourist areas than we might have liked but was quite nice to be out of the noisy city centre Staff very courteous |
4/14/2017 | Hotel Arena | Hotel is going through a major construction renovation was not mentioned during the booking process Staff is poorly trained check in did not work breakfast staff was more interested in me signing the breakfast check although I prepaid the breakfast then serving my cappuccino Room was huge 3 4 meter high ceilings and freezing cold Heating worked in the bathroom very hot but not in the room Was not able to take a shower in the morning water was boiling hot could not regulate the temperature Forget working in the room no working area feels more like a sanatorium And for all that I paid 250 Never again Love the design of the renovated product The park nearby for a walk |
4/10/2017 | Hotel Arena | Water pressure in my shower was no existent Feel bad even saying that Staff were amazing very very friendly and proud of the place they work in The cafe is very cool Will be back |
4/5/2017 | Hotel Arena | The service was awful They refused to take ownership of a mistake on their part even after being asked about it in the morning The brunch to purchase in the morning was good |
4/5/2017 | Hotel Arena | Bathroom lighting could have been brighter The airconditioning of our room 303 could not be turned down lower than 23 degrees celcius The refrigerator in our room was not cooling there was no thermostat The toiletries were not replenished shampoo shower gel dispenser was empty and was not replenished on the second day either The location of the hotel is super opening out to Oosterpark The staff was very helpful and friendly The bed was very comfortable The room was spacious enough for 2 people |
4/5/2017 | Hotel Arena | The hotel is under construction which was never mentioned when I booked it or at any point until we arrived there We then wandered around empty half finished corridors looking for the temporary lobby The room was nice but the bathroom is a glass box inside the bedroom it s not in anyway private Showering or using the toilet feels aptly like you are performing in some kinky Amsterdam window there was also a nail sticking up at the entrance of the glass bathroom which I first discovered with my barefoot We woke up to the sound of scaffolding being hammered together and someone drilling concrete Hardly the relaxing break from noisey London that I believed I had booked The pictures are of a hotel looking over a park yet the room looked over an empty courtyard scattered with random bits of scaffolding and debris The first floor corridor smelled like they were having some serious blocked plumbing issue or perhaps another guest was very unwell Their 17 breakfast is really lazily thrown together with cheap products and entirely tasteless honestly not worth it get breakfast somewhere else instead We spent 100 in 3 days on uber because this hotel is over a mile from anything and the novelty of walking around pretty canals ends 20 minutes before this hotel even comes into view They will also take 50 deposit from you in advance for every day you are planning to stay This meant on arrival I suddenly had to pay a further 150 which caused a non sterling transaction charge on my card only to have the full amount refunded when we left minus the bank charges for this pointless but menditory transaction We made the best of it but I really wish they had been open about the current state of the place and I definitely would have stayed somewhere else Massive bed |
3/29/2017 | Hotel Arena | The hotel is a little out of the main town but accessible by tram The hotel restaurant was a little disappointing the food was great but we waited too long for it due to waiting staff prioritising large groups The hotel looks really impressive Set in a beautiful location The room was clean well decorated and the bed was one of the most comfortable I d ever slept in |
3/22/2017 | Hotel Arena | No Negative The quality of the hotel was brilliant and even though it was under renovation there was no disruption or noise The location of the hotel is far enough away from the centre of the city that it did not feel like a tourist trap and it is also situated in a fantastic park near some great bars and restaurants I cannot fault the staff facilities or the price and would highly recommend this to anyone |
3/22/2017 | Hotel Arena | Service horrible Pillows super stiff and big could break your neck Room service was done they removed the towels and did not leave us with anything Door was not closing and found out on second day that it can be easily opened Service in general was poor I would not stay here clean and new |
3/20/2017 | Hotel Arena | The bar was shut when I got back at midnight which seemed quite early for a hotel bar on a Saturday night in a city like Amsterdam My room was upgraded because they are doing renovations in part of the building The room I was given was enormous and very comfortable I wish I had been staying for a week not just one night |
3/19/2017 | Hotel Arena | When arriving I was told I had to pay 19 city tax That wasn t shown on the policies I pre paid extra for there to be petals on the bed there were no petals The sheets weren t changed the cleaner just made the bed didn t even sweep the floor When checking out the receptionist said she would call a taxi for us We waited 30 minutes after 15 we asked how long it would be she said I will check she said that twice Made us late for the airport and nearly missed our flight Wasn t happy at all The location and views |
3/18/2017 | Hotel Arena | I loved everything The location in a quiet park with a great terrace The space and the rooms are exquisite with a lot of taste The gigantic beds pillows and bedsheets are super comfortable It s dark and silent which is something impossible to find in Amsterdam Staff was very friendly and accommodating The restaurant with a view over the park is great to work and eat |
3/16/2017 | Hotel Arena | No Negative Beautiful setting in a lovely park room very spacious clean and comfortable bar area looking over the park was stunning located on the peaceful outskirts of the city but very easy to travel around on the tram system old building with a modern refurbishment it suited us perfectly |
3/6/2017 | Hotel Arena | when you take a shower the whole floor is in the water problem with opening the garage door curtained window some construction good and comfortable mattress near tram station helpful people from recepction |
2/20/2017 | Hotel Arena | No Negative The hotel is lovely and the staff were amazing They even sorted out booking a meal and taxi for me when I emailed them about this when I first booked online This was such a good idea as we found out after that it was one of the best in town It is set in a park and just looks amazing from the outside and inside is top draw too I would highly recommend |
2/17/2017 | Hotel Arena | there was construction work going on in the hotel which i was not expecting and would like to have known about in advance the bar staff we not keen to serve use when we arrived late from the airport at 11 30pm despite at check in being told the bar was open until 12 mid night location in the park Cool interior design comfy bed |
2/17/2017 | Hotel Arena | Some building work was being carried out during our stay which was noisy but obviously unavoidable stairs in our room were very narrow and steep which meant getting up in the middle of the night to go to the toilet was a real task Location was good but needed tram subway to get to centre of Amsterdam Room was nice but stairs were hard to get up and down to get to bed at night room was clean hotel was nice and modern located in next a lovely park staff were friendly |
2/14/2017 | Hotel Arena | The hotel is under renovation so even though it was in a park our view was of scaffolding Also the bed would benefit from more pillows blankets Personal preference The location was perfect and so beautiful Only a tram ride from the centre anywhere really |
2/9/2017 | Hotel Arena | No Negative Basically everything The style of the hotel is really great The breakfast is really good good quality food really really nice coffe order from the bar The wifi was good in my room and also throuout the hotel The location is near a metro station its easy to get to the center I loved this hotel honestly and i will stay here again for sure The staff cares that you have a good stay i really liked that Thumbs up from me |
2/6/2017 | Hotel Arena | The place is completely mismanaged The property is amazing and whoever is running the place is doing it a disservice Don t stay here if you are expecting a 4 star experience it s a 4 star location with 1 star service The restaurant service is the worst I have ever experienced The staff need guidance on how to serve efficiently The hotel has many strange design choices too Had a double bedroom with a friend yet you can easily see into the bathroom shower and toilet Shower overflows all over bathroom quickly You can see into the urinals from the reception area Loud security doors right outside our room woke us up regularly Put the security measures on the elevators ya goofs This is the only negative review I have ever written but the place has potential and needs new management The property is beautiful |
1/29/2017 | Hotel Arena | The bathroom if someone took shower because it will flow over to the elevated floor Most of the thing we experience is a very good just keep it up |
1/27/2017 | Hotel Arena | Soundproofing was poor could hear everything from outside our room and woke one morning thinking someone had come into our room as sound was so clear Service and food in the restaurant was awful at dinner so we didn t eat there again I d booked the trip as a surprise for my partners birthday We got a free room upgrade upon arrival and balloons delivery to the room by the front of house staff to wish him a happy birthday Great staff very welcoming friendly and helpful Lovely room very comfy bed |
1/25/2017 | Hotel Arena | Very bad attitude of personnel at Breakfast Only allowed one coffee from the Coffee machine filter coffee was free Rude behavior of the manager Room was noisy because of dripping water sound heater system in room Location is good They gave me some freebies for noisy room |
1/19/2017 | Hotel Arena | The bath tub wasn t completely clean that would be my only gripe The hotel was fantastic in a lovely setting of a park The hotel itself has been decorated to a very good standard |
1/8/2017 | Hotel Arena | Not being told a hedkandi night was across from our room leaving us with no sleep Room could have been allocated to someone attending the night instead of us Just bad organisation on room allocation Great trip staff very friendly |
12/29/2016 | Hotel Arena | Asked for more coffee and sugars only got given two satchets of each Room cleaned floor not hovered as the rug was very messy Wifi worked for half a morning then never connected again for the whole trip Nice open room Bed plenty of room Bath room clean Fridge was a nice touch Easy to get in and out Staff accommodated us fast and politely |
12/28/2016 | Hotel Arena | Room was not cleaned correctly Wine Champagne glasses left dirty in the room the floors felt dirty and the shower drain was clogged From the day we arrived To begin with we were upgraded which made my wife very happy the room was spacious and warm with minimal noise Breakfast has improved hotel was well looked after It has undergone some major renovations since I last stayed there The new wing looks beautiful and the company has invested a lot into the property Super impressed with the Park and the way nature comes together with the hotel New dining area is magnificent and all food looked fantastic we preferred to eat out for dinner because of sight seeing |
12/21/2016 | Hotel Arena | The bathroom was amazing Though we were two friends sharing and it had a glass screen so it was a bit uncomfortable at times They should think about a screen or opaque glass Beautiful design comfortable room friendly staff Quick tram to leidseplein and Metro to central |
12/20/2016 | Hotel Arena | Our room didn t have a sofa in but these two uncomfortable chairs and the stairs was too steep for the room Didn t feel safe going up and down the stairs but these are minor issues I would recommend the hotel to anyone The bath and shower room was amazing Beautiful hotel They are going through a refebishment at the moment and I am looking forward to when it is complete to see the final look which I think will look even more stunning then the building is already |
12/19/2016 | Hotel Arena | The breakfast was rather average from quality and appearance and not that well organized The young gentlemen managing this were more interested in watching the young female guests This was nice to see but at the same time spoons butter coffee etc were out I would expect a better experience for that price The building was fantastic All renovated areas were very stylish The receptionist was very friendly and gave us a warm start in this place |
12/19/2016 | Hotel Arena | Breakfast I missed cutted fresh fruits for Muesli couldn t find the Cheese and for Capuccino you had to pay extra The young guy at the reception was really friendly and helpful Dinner has been cooked excellent |
12/15/2016 | Hotel Arena | The sink in the bathroom was very dirty when I got the room Unacceptable The room was freezing cold they could turn on the heating before the guests arrive The location is really good the room was spacious and comfortable the bathroom as well |
12/14/2016 | Hotel Arena | upgraded on arrival very good but unfortunately lovely room had a smell of cigarettes mixed with perfume so changed room next room in attic annexe very cold offered a heater but asked to change again back to regular sized room perfectly adequate as on my own and comfortable but bothered by traffic noise from main road outside breakfast on first day bacon ran out new batch was undercooked and not very hot limited choice of cereal and bread next day much improved more cereal yogurt and cooked tomatoes added |
12/14/2016 | Hotel Arena | If you are staying with someone who you aren t comfortable sharing every little detail with we wouldn t recommend this hotel The glass box in the corner of the room that doubles as the en suite has practically see through glass even though it s black so you can t be concerned about protecting your modesty Nearly all the guests we came across we re British but there was a complete lack of English Breakfast tea in the restaurant where you had breakfast What made it stranger was we told them it was available in the tea coffee facilities in the room but only with powdered milk but they still couldn t produce any for breakfast The hotel was also undergoing serious renovation works at the time Which didn t really affect us other than when they decided to start taking the ceiling of the restaurant down while they were serving breakfast Lovely hotel with lots of history Great food in the restaurant and a very comfy bed |
12/13/2016 | Hotel Arena | No Negative The whole hotel was very clean the staff were very healpful and friendly The dinning area is very modern and relaxing the rest of the hotel has hints of age to it but it works really well The room was exactly how the pictures looked very clean comfy and modern would definitely stay again |
12/12/2016 | Hotel Arena | The hotel is undergoing massive construction with workers all around and this was not indicated at the time of booking We had a rodent in the room one night due to the disturbance of construction The location on the park is excellent and very peaceful The restaurant cafe in the lobby is a wonderful environment and they make excellent coffee |
12/11/2016 | Hotel Arena | Rooms were a little louder than we would have liked A lot of noise from people walking by and shutting doors Funky rooms well designed hotel friendly and helpful staff comfy bed |
12/10/2016 | Hotel Arena | No Negative Hotel was really nice staff were very friendly and helpful I requested a split level room which they gave me when I arrived The room it self was extremely nice and clean and the bed was very comfy The hotel is not in the centre however is a walkable distance or easily got to by the Metro Would definitely recommend this hotel and will be returning |
12/7/2016 | Hotel Arena | No Negative We have stayed here a few times and always enjoyed the fab rooms There are renovations going on that have just made the place extra special Our room 065 was just gorgeous |
11/15/2016 | Hotel Arena | The hotel is being renovated Which means that you will literally be drilled out of your bed starting at 7am We paid EUR350 for a large room but really it was not worth the money The location is beautiful I m sure after the renovations this will be a lovely hotel |
11/7/2016 | Hotel Arena | I can t think of anything that we didn t enjoy Beautiful room that was ready early with the most comfortable massive bed Backs straight onto the park can t wait to come back when all of the construction is complete We didn t hear anything building work related whilst staying Loved the atmosphere and feeling of all the areas of the hotel Especially the hall to our room |
11/6/2016 | Hotel Arena | The cleaniness of the rooms can be better Check refrigerator regulary and the rooms can use a good cleaning scrub Also the floor was really sandy and there was an odor in the hallway and room Some extra pillows to watch tv would be nice too Restaurant some nice varpet at the fire place would spice it up And cookies with your tea coffee hot choco it s a star hotel We like the building although still under construction it has a nice atmosphere Of course location is perfect near the city centre and the parc |
11/2/2016 | Hotel Arena | Wasn t told about renovations going on staff in the restaurant very slow ask to order got told table service then when they did come over were told the restaurant had closed The man covering the night shift wasn t very helpful The room was lovely great hotel beautiful location |
10/31/2016 | Hotel Arena | The hotel is currently being renovated Being an old building you hear a lot of noise of people walking by your room or in the rooms above Mini Bar empty No remote for the TV Heating direct above the bed and quite noisy The restaurant opened 2 days before however the food was good especially the burger Good breakfast with fresh orange juice WIFI in all hotel |
10/30/2016 | Hotel Arena | Initial room was small but we were quickly swapped into a bettet room without fuss Beautiful restaurant with great food and a lovely park to look over quirky and grand in design with relaxing rooms Staff a very helpful and chatty It s a unique place once completed its going to be a fabulous venue we are keen to return in the summer |
10/26/2016 | Hotel Arena | That I wasn t told about the refurbishment so when we arrived i had told my girlfriend after a long tiring day it was a beautiful hotel which when we got there was covered in building works We had to walk through a temporary wood tunnel had no milk in our room for refreshments When walking around there was nobody very empty feel The bed was really comfortable and loved the style of the hotel room bed upstairs bathroom modern and lots of glass and gloss The food was absolutely gorgeous |
10/25/2016 | Hotel Arena | Maintenance work on facade of hotel no advance warning and some rather inadequate drinks token to make up for it Leaking air con above bed was noisy and was dripping Stained carpet Not very safe feeling a steep staircase to the sleeping area with no barrier from 2 3m high Not much useful information No minibar Understaffed reception long wait Pretty building interesting rooms |
10/25/2016 | Hotel Arena | No ground floor room as requested 2 months ago first room totally freezing etc restaurant under par Much better last time we stayed Prices gone up Room changed quickly when we had to complain about the cold and strong smell of new paint Free drink card to make up for renovations inconveniences |
10/25/2016 | Hotel Arena | We booked 3 twins and were given 2 and a double which they couldn t change Not happy Plus bathroom had a horrible smell coming from the drain rooms were large and modern and hotel was not a normal chain A lot more interesting and quirky |
10/24/2016 | Hotel Arena | Even allowing for the hotel being under major renovation works the quality of service leaves a lot to be desired Noise of running water coming from the heating system disturbed our sleep considerably No remediation possible Toiletries in bathroom had been used by previous guests Some were empty some partially used Checkout at 12 30 1hour after official checkout time was declined as priority is given to a tour group arriving earlier than normal checkin time Having paid over 300 for 1 night stay this is somewhat disappointing Service at breakfast was very poor Shabby state of hotel with the exception of the rooms is perhaps explained by the renovation works and work still to be done Large bed |
10/13/2016 | Hotel Arena | The room was tall narrow and small with an integral bathroon Having a shower steamed up the room and soaked the floor as the glass shower panels did not have any doors to stop water going everywhere It s a beautiful hotel or should I say will be when the renovation is finished |
10/12/2016 | Hotel Arena | In a terrible state with builders everywhere We had to wait to get into our room as the conference event builders were blocking the door Our room that we were told was new was in a poor state of repair Good location Cheap |
10/11/2016 | Hotel Arena | So lets start from the weird thing that happened in one of the rooms we were staying One person in our group got 220v electric chock which went through her hands It came from water boiler or lamp due to either a bad wireing faulty socket lamp or water boiler Luckily the rooms fuse discharged and cut the electricity in the room immediately The hotel covered doctor expences were very sorry about what had happened and send a fruit basket to a room They also let us have a late check out for free of charge Thats all of the compensation we had In my opinion the compensation was not that big for endangering a life of guest or what do you think The managemt had a chance to read and comment my review before i posted it The hotel management answered that this electric problem is now fixed but its still unclear if they checked other renovated rooms for faulty wireing too It anyway seems that the management does not worry about this that much since the management said that they did nor endanger any lives in the hotel Ofcource the managent was also very sorry in the answer about what had happened Some information gaps there seemed to be between the manager and the personnel since the cleaner came to ask us when are we leaving and the keys stopped working before the time we had been granted to leave Picture is from bathroom lamp that had nothing to do with the insident but such wireing was visible in the rooms Anyways the staff was extremely friendly no complants there Location of the hotel is about 1km from the nearest metro station The rooms were tidy and the beds were good to sleep in However there where several small faulty details unfinished renovation in the room like lamp on the floor nails sticking out of floor which rips your sock etc so nothing major but adding them all together it makes this as a three star hotel in my opinnion |
10/6/2016 | Hotel Arena | There were Construction Works and such information was not passed to us when we booked There was dust everywhere and the shower was blocked the bathroom flooded everytime we took a shower Too dark common reas Beautifull buiding next to Oosterpark Friendly staff Great breakfast |
10/4/2016 | Hotel Arena | The work being done externally right now is off putting on arrival Will look great once finished but we did get free drinks to compensate Great room very comfortable bed Nice and quiet Fantastic decor and amazing staircases The location is great if you want to avoid the hectic nature of the city centre and red light district but can be walked in around half an hour The immediate area is fantastic great Park amazing local restaurants frequented by locals etc one of which has the largest selection of beer available Near by brewery that do tours not Heineken and great beer Good museum near by and even a local coffeeshop that we better value than those in the center |
9/27/2016 | Hotel Arena | No Negative We upgraded to a larger room Had the bath infront of the bed which allowed us to relax before having the best nights sleep I ve probably ever had due to the comfort of the beds |
9/27/2016 | Hotel Arena | Our room was a little compact probably due to it being a loft room at the end of the building However the design tried to maximise its quirky layout A very quirky hotel that managed to keep its identy despite moderisation situated in a lovely location Bed was extrememly comfortable and cleanliness of hotel was outstanding |
9/19/2016 | Hotel Arena | Got charged 50 for a birthday package when it was advertised for 30 on the website This was apparently due to city taxes which we were unaware of The shower was blocked and would flood the room after one use We were unable to get rid of the water so couldn t use the room after we d had a shower Couldn t check us into our room at 3pm had to wait extra 30 minutes Standard Breakfast was very expensive at 17 I highly suggest not to buy Cigarette machine was broken and staff still allowed us to try and use Overall a disappointing stay for a birthday weekend No Positive |
9/19/2016 | Hotel Arena | split level bedrooms although quirky are impractical 1 TV remote for both tv s but on differernt floors A C is located downstairs so very impractical to have to go downstairs to adjust The walls are also very thin not good sound proofing beautiful surroundings great location Old world style of the hotel is really different |
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