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SGACF0852
PHAM HUYNH MINH THU
SGTo PhuongNam-08
PNC08.DINHCN
07/08/2024 15:07:15
07/08/2024 16:36:30
nan
07/08/2024 17:30:00
1
07/08/2024 15:07:17
nan
KHÁC TIN/PNC
07/08/2024 17:30:00
KHÁC TIN/PNC
07/08/2024 15:56:50
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
07/08/2024 15:07:18
Rớt kết nối liên tục
Trước modem
Lỗi cáp outdoor
Cáp lỗi, bị dập nát, hư hỏng nhiều
HCMP582.374/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
TP.Thu Duc-004
TP.Thu Duc-004
Hi FPT
\nPNC08.DINHCN>>07-08-2024 16:36:22 CH(d6969baf68ee869f)>>:MÔ HÌNH: thie lau 1 phong phia mat tien. sd GiGa + 3000gz + 4 laptop 5 đt -LỖI : cap bi giap chay cap. -HƯỚNG XỬ LÝ : keo lai cap -TỚI GẶP: chd -Yêu cầu thêm:k -Đã cài hi FPT: ok -Care nâng cấp wifi 6:dang sd.
07/08/2024 15:56:55
07/08/2024 15:56:55
KHÁC TIN/PNC
1
nan
07/08/2024 15:07:18
07/08/2024 15:56:50
nan
nan
07/08/2024 15:07:17
phuongnam.linhtlg
Rớt kết nối liên tục
PNC08.DINHCN
07.Ho Chi Minh
0.0
SGACF0852 - PHẠM HUỲNH MINH THƯ:KH báo mạng rất chập chờn ,ko truy cập đc gì, onu-21.37, ktra các lần kết nối ko ổn định, mkn liên tục, KH muốn kt ktra giúp,nhờ kt care giúp, KH yc htro trc 17h do sau đó KH ko ở nhà
KH báo mạng rất chập chờn ,ko truy cập đc gì, onu-21.37, ktra các lần kết nối ko ổn định, mkn liên tục, KH muốn kt ktra giúp,nhờ kt care giúp, KH yc htro trc 17h do sau đó KH ko ở nhà
MÔ HÌNH: thie lau 1 phong phia mat tien. sd GiGa + 3000gz + 4 laptop 5 đt -LỖI : cap bi giap chay cap. -HƯỚNG XỬ LÝ : keo lai cap -TỚI GẶP: chd -Yêu cầu thêm:k -Đã cài hi FPT: ok -Care nâng cấp wifi 6:dang sd.
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SGAAB8521
CONG TY CO PHAN XAY DUNG COTECCONS
SGTo PhuongNam-08
PNC08.VYNT
06/08/2024 16:15:02
06/08/2024 17:28:17
nan
07/08/2024 12:00:00
1
06/08/2024 16:15:03
nan
KHÁC TIN/PNC
07/08/2024 12:00:00
KHÁC TIN/PNC
06/08/2024 16:15:10
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
06/08/2024 16:15:03
Rớt kết nối liên tục
Trước modem
Lỗi cáp outdoor
Căng cáp, xoắn cáp, gấp cáp
HCMP218.464/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
TP.Thu Duc-005
TP.Thu Duc-005
Inside
0903504365- KH mất kết nối nhiều lần nhờ hỗ trợ kiểm tra cho Kh\nPNC08.VYNT>>06-08-2024 17:22:46 CH(c8f309bb50407654)>>:- MÔ HÌNH: CTY - LỖI : KHG yeu cau di chuyen cap thue trong cong trinh - HƯỚNG XỬ LÝ; KT da den di chuyen cap thue bao theo yeu cau cua khg, , suy hao -21,nhan vien khg kiem tra dich vu ok - TỚI GẶP: nhan vien khg - Yêu cầu thêm: không - Đã cài hi FPT: có - Care nâng cấp wifi 6: not ok
06/08/2024 16:32:43
06/08/2024 16:32:43
KHÁC TIN/PNC
1
nan
06/08/2024 16:15:03
06/08/2024 16:15:10
nan
nan
06/08/2024 16:15:03
Thivtc
Rớt kết nối liên tục
Phuongnam.thoibv
07.Ho Chi Minh
0.0
nan
nan
- MÔ HÌNH: CTY - LỖI : KHG yeu cau di chuyen cap thue trong cong trinh - HƯỚNG XỬ LÝ; KT da den di chuyen cap thue bao theo yeu cau cua khg, , suy hao -21,nhan vien khg kiem tra dich vu ok - TỚI GẶP: nhan vien khg - Yêu cầu thêm: không - Đã cài hi FPT: có - Care nâng cấp wifi 6: not ok
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SGH940814
NGUYEN VAN CHUAN
SGTo PhuongNam-08
PNC08.DONGT
11/08/2024 12:09:02
11/08/2024 14:21:50
nan
11/08/2024 15:30:00
1
11/08/2024 12:09:03
nan
KHÁC TIN/PNC
11/08/2024 15:30:00
KHÁC TIN/PNC
11/08/2024 13:39:32
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
11/08/2024 12:09:06
Rớt kết nối liên tục
Trước modem
Lỗi cáp outdoor
Căng cáp, xoắn cáp, gấp cáp
HCMP434.060/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
Q.Thu Duc-004
Q.Thu Duc-004
Mo
\nPNC08.DONGT>>11-08-2024 14:21:46 CH(6594b36eb6ea30af)>>: kh đang ở phòng trọ sử dụng modem 1000F ghim cục nguồn 12v-1A . kt đến kiểm tra gặp người báo btr . kt kiểm tra tín hiễu -24.9 kt đã cắt bỏ đoạn cáp bị xoắn tín hiệu đã ok . kt cũng đổi nguồn khác 12V-1.5A khởi động lại đã ok . kh đã sổ dụng lãi dịch vụ đã ok . hi fpt kh không chiu wifi6 note ok
11/08/2024 14:02:06
11/08/2024 14:02:06
KHÁC TIN/PNC
1
nan
11/08/2024 12:09:06
11/08/2024 13:39:32
nan
nan
11/08/2024 12:09:03
phuongnam.cuongdt2
Rớt kết nối liên tục
PNC08.DONGT
07.Ho Chi Minh
0.0
SGH940814 - Lê Võ Xuân Chiến: Khách báo mất kết nối không truy cập được. TĐV kiểm tra thông số có IPWAN VÀ ONU= -Unknown. Thông số kết nối tốt. TĐV đã hướng dẫn khách tắt bật lại thiết bị. KHG nok.Nhờ KT xuống hỗ trợ
Khách báo mất kết nối không truy cập được. TĐV kiểm tra thông số có IPWAN VÀ ONU= -Unknown. Thông số kết nối tốt. TĐV đã hướng dẫn khách tắt bật lại thiết bị. KHG nok.Nhờ KT xuống hỗ trợ
kh đang ở phòng trọ sử dụng modem 1000F ghim cục nguồn 12v-1A . kt đến kiểm tra gặp người báo btr . kt kiểm tra tín hiễu -24.9 kt đã cắt bỏ đoạn cáp bị xoắn tín hiệu đã ok . kt cũng đổi nguồn khác 12V-1.5A khởi động lại đã ok . kh đã sổ dụng lãi dịch vụ đã ok . hi fpt kh không chiu wifi6 note ok
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SGH097561
Pham Van Thanh
SGTo PhuongNam-08
PNC08.PHUONGNH
10/08/2024 11:51:41
11/08/2024 08:39:43
nan
nan
0
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
10/08/2024 13:24:33
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
10/08/2024 11:57:17
Rớt kết nối liên tục
Trước modem
Lỗi cáp outdoor
Lỗi măng xông, rệp quang
HCMP463.453/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
Q.Thu Duc-005
Q.Thu Duc-005
Inside
ThuyLTT43 10/08/2024 11:51:41: 0968256058 - KH báo mạng không sử dụng được, rất gay gắt, yêu cầu đến bảo trì trong buổi sáng CN. Nhờ kt hỗ trợ, cảm ơn >> phuongnam.anlh1 10/08/2024 11:57:17: [Phân công nhân sự: PNC08.PHUONGNH]\nPNC08.PHUONGNH>>11-08-2024 08:43:41 SA(9d9ae9dcc7ee2581)>>:lỗi mối nối vào hệ thống âm tường của nhà kh kt đã xử lý nối 1 rep cs nhà kh -21.5 kh đã đi nét OK
11/08/2024 08:14:58
11/08/2024 08:14:58
KHÁC TIN/PNC
0
nan
10/08/2024 11:57:17
10/08/2024 13:24:33
nan
nan
nan
ThuyLTT43
Rớt kết nối liên tục
PNC08.PHUONGNH
07.Ho Chi Minh
0.0
nan
nan
lỗi mối nối vào hệ thống âm tường của nhà kh kt đã xử lý nối 1 rep cs nhà kh -21.5 kh đã đi nét OK
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SGFD43946
Nguyen Le Bang Tam
SGTo PhuongNam-08
PNC08.CAONPD
17/08/2024 17:57:06
18/08/2024 10:13:41
nan
18/08/2024 10:00:00
1
17/08/2024 17:57:07
nan
KHÁC TIN/PNC
18/08/2024 10:00:00
KHÁC TIN/PNC
17/08/2024 18:13:07
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
17/08/2024 17:57:07
Rớt kết nối liên tục
Trước modem
Lỗi FC tập điểm
Lỗi đầu FC suy giảm chất lượng
HCMP085.011/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
TP.Thu Duc-004
TP.Thu Duc-004
Mo
\nPNC08.CAONPD>>18-08-2024 10:13:36 SA(c3103cde2c630f1a)>>:đầu fc 2 đầu suy hao vì quá cũ, kt đã thay lại 2 đầu fc cho kh, kh sd bth
18/08/2024 09:59:26
18/08/2024 09:59:26
KHÁC TIN/PNC
1
nan
17/08/2024 17:57:07
17/08/2024 18:13:07
nan
nan
17/08/2024 17:57:07
phuongnam.hieuhn2
Rớt kết nối liên tục
PNC08.CAONPD
07.Ho Chi Minh
0.0
SGFD43946 - Nguyen Le Bang Tam:KH báo tình trạng net chập chờn, kiểm tra có ipw, ONU- 23.28 , các lần kết nối k ổn định, nhờ KTV care
KH báo tình trạng net chập chờn, kiểm tra có ipw, ONU- 23.28 , các lần kết nối k ổn định, nhờ KTV care
đầu fc 2 đầu suy hao vì quá cũ, kt đã thay lại 2 đầu fc cho kh, kh sd bth
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0.0014820925425738096, 0.001386028714478016, 0.017812596634030342, 0.019728831946849823 ]
SGABU8367
NGUYEN ANH VUONG
SGTo PhuongNam-08
PNC08.DUNGNV29
13/08/2024 08:10:55
13/08/2024 11:34:32
nan
13/08/2024 15:30:00
1
13/08/2024 08:10:56
nan
KHÁC TIN/PNC
13/08/2024 15:30:00
KHÁC TIN/PNC
13/08/2024 10:48:02
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
13/08/2024 08:10:57
Rớt kết nối liên tục
Modem và sau modem
Lỗi indoor
Lỗi local nhà khách hàng như lỗi LAN, network loop, switch, server, dây LAN lỗi
HCMP456.083/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
TP.Thu Duc-006
TP.Thu Duc-006
Mo
"\\nPNC08.DUNGNV29>>13-08-2024 11:31:26 SA(a7d381acd36f67a1)>>:MÔ HÌNH :ont + vigor\nLỖI :rớt (...TRUNCATED)
13/08/2024 10:53:09
13/08/2024 10:53:09
KHÁC TIN/PNC
1
nan
13/08/2024 08:10:57
13/08/2024 10:48:02
nan
nan
13/08/2024 08:10:56
tuent.tin
Rớt kết nối liên tục
Phuongnam.thoibv
07.Ho Chi Minh
0.0
"SGABU8367 - Kh báo truy cập chậm, chập chờn , các lần kn ko ổn định,thông số t(...TRUNCATED)
"- Kh báo truy cập chậm, chập chờn , các lần kn ko ổn định,thông số tốt,ONU Un(...TRUNCATED)
"MÔ HÌNH :ont + vigor\nLỖI :rớt kết nối liên tục \nHƯỚNG XỬ LÝ :kiểm tra ont , (...TRUNCATED)
[0.023997699841856956,-0.014101773500442505,-0.022600943222641945,0.06329380720853806,0.025909880176(...TRUNCATED)
[0.015603506937623024,0.019155273213982582,-0.03845842182636261,0.008561653085052967,0.0478853359818(...TRUNCATED)
SGABC1254
VU DUC TAI
SGTo PhuongNam-08
PNC08.TRUNGTK2
16/08/2024 15:29:15
17/08/2024 11:31:27
nan
17/08/2024 12:00:00
1
16/08/2024 15:29:17
nan
KHÁC TIN/PNC
17/08/2024 12:00:00
KHÁC TIN/PNC
17/08/2024 08:30:19
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
16/08/2024 15:29:17
Rớt kết nối liên tục
Modem và sau modem
Lỗi indoor
Lỗi local nhà khách hàng như lỗi LAN, network loop, switch, server, dây LAN lỗi
HCMP297.217/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
Q.Thu Duc-001
Q.Thu Duc-001
Inside
"phuongnam.HuongTTT2 16/08/2024 15:29:15: 0933334522 - KH kinh doanh tiệm net, hiện tại mạng(...TRUNCATED)
17/08/2024 11:05:03
17/08/2024 11:05:03
KHÁC TIN/PNC
1
nan
16/08/2024 15:29:17
17/08/2024 08:30:19
nan
nan
16/08/2024 15:29:17
phuongnam.HuongTTT2
Rớt kết nối liên tục
trungpc
07.Ho Chi Minh
0.0
nan
nan
"MÔ HÌNH : phòng nét game\nLỖI : rớt kết nối ipwan\nHƯỚNG XỬ LÝ : bấm lại 2 đ(...TRUNCATED)
[-0.018265841528773308,0.032309480011463165,-0.03941267356276512,0.028319403529167175,-0.07133322954(...TRUNCATED)
[-0.010218961164355278,-0.022359682247042656,-0.03605402261018753,-0.016941389068961143,0.0707571133(...TRUNCATED)
SGH354689
Huynh Thi Ngoc Hien
SGTo PhuongNam-08
PNC08.HANHTC
08/08/2024 16:13:28
09/08/2024 09:20:32
nan
09/08/2024 10:00:00
1
08/08/2024 16:13:29
nan
KHÁC TIN/PNC
09/08/2024 10:00:00
KHÁC TIN/PNC
09/08/2024 08:45:21
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
09/08/2024 08:05:34
Rớt kết nối liên tục
Modem và sau modem
Lỗi indoor
WiFi bị nhiễu sóng
HCMP434.078/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
Q.Thu Duc-004
TP.Thu Duc-006
Inside
"thulta4 08/08/2024 16:13:28: 0909487456 - kh báo sau khi swap wifi 6 mạng dùng ko ổn định,(...TRUNCATED)
nan
09/08/2024 09:04:05
KHÁC TIN/PNC
1
nan
09/08/2024 08:05:34
09/08/2024 08:45:21
nan
nan
08/08/2024 16:13:29
thulta4
Rớt kết nối liên tục
PNC08.HANHTC
07.Ho Chi Minh
0.0
nan
nan
"MÔ HÌNH : nhà dân 3000c\nLỖI : kh báo hay bi rớt keets noois\nHƯỚNG XỬ LÝ : thay ont(...TRUNCATED)
[-0.018265841528773308,0.032309480011463165,-0.03941267356276512,0.028319403529167175,-0.07133322954(...TRUNCATED)
[-0.019029228016734123,-0.00012878159759566188,-0.028038527816534042,0.03529217839241028,-0.02300285(...TRUNCATED)
SGH746765
NGUYEN CHAU
SGTo PhuongNam-08
PNC08.DINHCN
08/08/2024 13:29:19
08/08/2024 16:16:37
nan
08/08/2024 17:30:00
1
08/08/2024 13:29:20
nan
KHÁC TIN/PNC
08/08/2024 17:30:00
KHÁC TIN/PNC
08/08/2024 15:41:35
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
08/08/2024 13:29:20
Rớt kết nối liên tục
Modem và sau modem
Modem
Modem hoạt động chập chờn không ổn định
HCMP084.066/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
TP.Thu Duc-004
TP.Thu Duc-004
Mo
"\\nPNC08.DINHCN>>08-08-2024 16:05:51 CH(d6969baf68ee869f)>>:MÔ HÌNH: nha cap 4 sd 1000c V2 + box (...TRUNCATED)
08/08/2024 15:41:44
08/08/2024 15:41:44
KHÁC TIN/PNC
1
nan
08/08/2024 13:29:20
08/08/2024 15:41:35
nan
nan
08/08/2024 13:29:20
phuongnam.nhatpt1
Rớt kết nối liên tục
PNC08.DINHCN
07.Ho Chi Minh
0.0
"SGH746765 - Anh Chau:onurx-18.7120 ,có ipw,kh báo wifi sóng yếu chập chờn rớt kết nố(...TRUNCATED)
"onurx-18.7120 ,có ipw,kh báo wifi sóng yếu chập chờn rớt kết nối liên tục,hd kh t(...TRUNCATED)
"MÔ HÌNH: nha cap 4 sd 1000c V2 + box fx6 + 4 user\n-LỖI : hd khach sd rot ket noi lien tuc\n-H(...TRUNCATED)
[-0.010248827748000622,-0.020069174468517303,-0.03497225418686867,0.05597162991762161,0.084794066846(...TRUNCATED)
[-0.012205153703689575,0.026738520711660385,-0.009215297177433968,0.02692859247326851,0.004785297904(...TRUNCATED)
SGJ050655
LE VAN TOAN
SGTo PhuongNam-08
PNC08.TRUNGTK2
09/08/2024 16:24:47
10/08/2024 14:51:25
nan
10/08/2024 15:30:00
1
09/08/2024 16:24:48
nan
KHÁC TIN/PNC
10/08/2024 15:30:00
KHÁC TIN/PNC
10/08/2024 13:58:25
nan
nan
KHÁC TIN/PNC
nan
KHÁC TIN/PNC
09/08/2024 16:24:49
Rớt kết nối liên tục
Modem và sau modem
Modem
Modem hoạt động chập chờn không ổn định
HCMP297.265/HO
Checklist Thuong
Phuong Nam-08
Phuong Nam-08
Q.Thu Duc-001
Q.Thu Duc-001
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"phuongnam.HuongTTT2 09/08/2024 16:24:47: Kh kinh doanh tại nhà, báo mạng chập chờn ko s(...TRUNCATED)
10/08/2024 14:18:08
10/08/2024 14:18:08
KHÁC TIN/PNC
1
nan
09/08/2024 16:24:49
10/08/2024 13:58:25
nan
nan
09/08/2024 16:24:48
phuongnam.HuongTTT2
Rớt kết nối liên tục
PNC08.TRUNGTK2
07.Ho Chi Minh
0.0
nan
nan
"MÔ HÌNH : nhà cấp 4\nLỖI : modem rớt kết nối\nHƯỚNG XỬ LÝ : reboot lại modem, (...TRUNCATED)
[-0.018265841528773308,0.032309480011463165,-0.03941267356276512,0.028319403529167175,-0.07133322954(...TRUNCATED)
[-0.00993751734495163,-0.02095152996480465,-0.0807562991976738,-0.011308829300105572,0.0480962842702(...TRUNCATED)
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