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[ { "content": "@SpotifyCares hey, any explanation why the \"Create similar playlist\" function doesn't work anymore for me? MacBook, v1.0.64.399.g4637b02a.", "role": "customer" }, { "content": "@160485 Hi there, the cavalry's here! Does logging out, restarting your device, and logging back into Spotify help? Keep us in the loop /JI", "role": "agent" }, { "content": "@SpotifyCares no, it didn't :( tried everything but I still can't create the playlist. it's not even greyed out but nothing happens after clicking on it.", "role": "customer" }, { "content": "@160485 Okay. Can we have you try reinstalling the app? To do so, just follow the steps at https://t.co/EqisDMwZAT.", "role": "agent" }, { "content": "@SpotifyCares i tried and it's still the same... moreover, my song history is always empty, so I can't find songs from previous Discover playlists :(", "role": "customer" }, { "content": "@160485 Does restarting your computer help at all? Also, is the song history you're referring to the History tab on your Play Queue? /MT", "role": "agent" }, { "content": "@SpotifyCares no, I tried that as well and just reinstalled again - didn't help. yes, that's what I mean.", "role": "customer" }, { "content": "@160485 Could you DM us your account's email address or username? We'll take a look backstage /MT https://t.co/ldFdZRiNAt", "role": "agent" } ]

[ { "content": "@GWRHelp 1st class WiFi is slower then dial up.... What a waste upgrading my ticket 😡", "role": "customer" }, { "content": "@310046 Hi Viccy. What service are you on please? Rach", "role": "agent" }, { "content": "@GWRHelp It's awful https://t.co/no4wiu4Mwv", "role": "customer" }, { "content": "@310046 To confirm, you're on the 0815 departure from Paddington? Phil.", "role": "agent" }, { "content": "@GWRHelp Yup", "role": "customer" }, { "content": "@310046 Thanks - Are you having trouble connecting or is it running slowly? Phil.", "role": "agent" }, { "content": "@GWRHelp Connected fine. Running painfully slow.", "role": "customer" }, { "content": "@310046 Sorry to hear this. Speed and connectivity is dependent on the mobile signal in the area as well as the number of users at a time. Rach", "role": "agent" }, { "content": "@GWRHelp Well it says low users, and there's more empty seats then used... So just a poor show really!", "role": "customer" }, { "content": "@310046 It could also be that mobile signal in the area is not so fast - I'll record your feedback. Phil.", "role": "agent" } ]

[ { "content": "@115877 @Uber_Support I was just charged $1 for no reason please get back to me this is not right", "role": "customer" }, { "content": "@159570 Hi there! That's a standard hold used to verify your payment method. The funds never actually leave your account, and the charge is voided.", "role": "agent" }, { "content": "@Uber_Support They where just deducted from my account I got a notification from my bank", "role": "customer" }, { "content": "@159570 Thank you for providing the info. We are looking into your account right now.", "role": "agent" }, { "content": "@Uber_Support I haven’t provided my info?", "role": "customer" }, { "content": "@159570 We had your info on file. A member of our team will be in contact with you shortly via email or in-app support.", "role": "agent" }, { "content": "@Uber_Support I just got another charge for an order I placed but I had $40 of credit on my account", "role": "customer" }, { "content": "@159570 Sorry for the trouble! Please make sure your credits are selected. You can toggle on/off your credits under the Payments tab > Apply Credits", "role": "agent" } ]

[ { "content": "@115888 when you say click the banner for 30 minutes of ad free listening. Shouldn’t I get 30 minutes of ad free listening instead of 10?", "role": "customer" }, { "content": "@495535 Hey Travis, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset /MC", "role": "agent" }, { "content": "@SpotifyCares No it did not. Continuous listening.", "role": "customer" }, { "content": "@SpotifyCares Also why does my girlfriends account go three or more songs between ads and mine usually one after being a long time premium account", "role": "customer" }, { "content": "@495535 Thanks! Just to confirm, did you watch the video ad that grants you 30 minutes ad-free listening in full after hearing the offer? /MC", "role": "agent" }, { "content": "@SpotifyCares Yes", "role": "customer" }, { "content": "@SpotifyCares Spotify followed up by thanking me for watching the ad and then informing me that I could enjoy the next 30 minutes of ad free listening", "role": "customer" }, { "content": "@495535 That's strange. We'll get this passed on to our devs so they can look into it. For now, give us a shout if you need anything else /MC", "role": "agent" } ]

[ { "content": "Have to stop using Tigo Ghana for my Internet surfing. Shit makes my internet damn slow. The most annoying part... https://t.co/IW2iwPN5ey", "role": "customer" }, { "content": "@225382 Hello Shayc, kindly share with us your location and data signal you often receive for further checks on it for you.", "role": "agent" }, { "content": "@AskTigogh Kumasi, in the vicinity of Manhyia Palace", "role": "customer" }, { "content": "@225382 What data signal do you mostly receive on your phone?", "role": "agent" }, { "content": "@AskTigogh It's H+ with a full bar signal but funny thing is, it reduces to the lowest and up in that order. It makes my internet surfing very miserable one 😔", "role": "customer" }, { "content": "@225382 Too bad! What type of phone do you use?", "role": "agent" }, { "content": "@AskTigogh Infinix Hot 4 😔", "role": "customer" }, { "content": "@225382 For how long have you had this challenge?", "role": "agent" }, { "content": "@AskTigogh It's been happening for Lord knows when...can't recall 😔", "role": "customer" }, { "content": "@225382 Please DM your number and the APN you have under mobile network settings. https://t.co/c7wjjVMcHD", "role": "agent" } ]

[ { "content": "@44334 @XboxSupport I can’t seem to be able to get onto titanfall 2 multiplayer. It’s telling me my account isn’t permitted to play online. I’ve tested other games and they work but TF2 still won’t budge.", "role": "customer" }, { "content": "@642699 Hey there, can you please DM us with a full description of the issue you 1 ^XS", "role": "agent" }, { "content": "@642699 are having along with your Gamertag? Please include verbatims of any error you are seeing. 2 ^XS", "role": "agent" }, { "content": "@XboxSupport Dm sent along with screenshot", "role": "customer" }, { "content": "@642699 Are you able to provide us with your Gamertag so we can take a look? ^XS", "role": "agent" }, { "content": "@XboxSupport Goldendemon89", "role": "customer" }, { "content": "@XboxSupport I logged out of my account and the game popped up saying it needed an update. I have my updates set to auto though so it should already have been done. Anyway after installing and signing back in I can get onto multiplayer now.", "role": "customer" }, { "content": "@642699 Happy to hear that! It may be that the update just not registered for your console. Do let us know if you have more issues with the game. ^JL", "role": "agent" } ]

[ { "content": "I’ve had my iPhoneX since Thursday and still don’t have all my apps loaded. What gives, @AppleSupport?", "role": "customer" }, { "content": "@795102 We know everyone is excited to get their iPhone X and start enjoying it. Let’s work together to get your apps installed on the iPhone. Can you tell us what happens when you try to download your apps?", "role": "agent" }, { "content": "@AppleSupport When I first restored from back up the majority of them were stuck in “loading” or “waiting” I tried deleting and reinstalling, but nothing gets past the “loading” phase.", "role": "customer" }, { "content": "@795102 Got it. If you stop the downloads and only download one at a time, do the apps download successfully?", "role": "agent" }, { "content": "@AppleSupport They do not. I’ve tried that.", "role": "customer" }, { "content": "@795102 Are you connected to a know good Wi-Fi network or using cellular data?", "role": "agent" }, { "content": "@AppleSupport I have tried both individually and together.", "role": "customer" }, { "content": "@795102 Please tell us which version of iOS you have installed on your iPhone X. You'll see this in Settings > General > About.", "role": "agent" }, { "content": "@AppleSupport 11.1.2", "role": "customer" }, { "content": "@795102 Thanks for confirming this. We'd like to gather some additional details. Let's connect is DM. https://t.co/GDrqU22YpT", "role": "agent" } ]

[ { "content": "@115888 why does Spotify close and not play in the background like other music apps ?", "role": "customer" }, { "content": "@582650 Hey Ethan, that shouldn't be happening. What device, operating system, and Spotify version are you on? We'll see what we can suggest /AY", "role": "agent" }, { "content": "@SpotifyCares Galaxy s7 edge", "role": "customer" }, { "content": "@582650 1: Thanks. Does logging out > restarting your device > logging back in help? It'd be great too if you could send us the exact...", "role": "agent" }, { "content": "@582650 2: Android and Spotify versions this is happening on. We'll be on the lookout for your response /AY", "role": "agent" }, { "content": "@SpotifyCares Android version 7.0\nSpotify version: 8.4.25.771", "role": "customer" }, { "content": "@SpotifyCares This doesn't help, no", "role": "customer" }, { "content": "@582650 Just to check, does it stop when you lock your screen, hit the home button, or both? Also, do you get lock-screen controls? /MU", "role": "agent" }, { "content": "@SpotifyCares Nope the only thing that occurs is when I close the tab ..", "role": "customer" }, { "content": "@SpotifyCares I do get lock screen controls", "role": "customer" }, { "content": "@582650 Can you DM us your account's username or email address? We'll check things backstage /MU https://t.co/ldFdZRiNAt", "role": "agent" } ]

[ { "content": "@AskPlayStation I need help with call of duty word war 2 pre download", "role": "customer" }, { "content": "@706235 Hi there. Please provide us more details of the issue that you are having.", "role": "agent" }, { "content": "@AskPlayStation So i prerecord call of duty word war 2 and it wont let me pre-download it", "role": "customer" }, { "content": "@706235 Hi there, Sorry to hear about the inconveniences, Are you getting an error message or an error code? Let us know more details!", "role": "agent" }, { "content": "@AskPlayStation No it has no option to pre-download", "role": "customer" }, { "content": "@AskPlayStation could you please help i bought the game", "role": "customer" }, { "content": "@AskPlayStation hello can you please help me the game comes out in a few days", "role": "customer" }, { "content": "@706235 Hi there. Usually the pre-download of the games start one or 2 days before the official release date.", "role": "agent" }, { "content": "@AskPlayStation The ps store says you pre download and other people have predownload it", "role": "customer" }, { "content": "@706235 Make sure the automatic download feature it's activated, The preload will start automatically you can't force this option", "role": "agent" }, { "content": "@AskPlayStation the automatic download is on", "role": "customer" }, { "content": "@AskPlayStation the problem is okay now my dad helped me", "role": "customer" } ]

[ { "content": "@XboxSupport Help please! My Kinect won't turn on my #XboxOneX console. It works properly for all other functions... https://t.co/8bCK3yKiqy", "role": "customer" }, { "content": "@143699 Hey there. For this let's start with this page: https://t.co/fWysyqMo1f . Keep us in the loop. ^IS", "role": "agent" }, { "content": "@XboxSupport I read that page, didn't really help. The Kinect works in all things except to turn on the console (it goes dark when the console turns off)", "role": "customer" }, { "content": "@143699 Got it. What happens after you try to reset it with these steps: https://t.co/rjx0Sp33Op ? If still nothing let's toggle the setting off. Then power cycle: https://t.co/QENEhDs7tB and toggle back on and try. ^IS", "role": "agent" }, { "content": "@XboxSupport That didn't work either. Keep in mind it is connected using the Kinect adapter to the XboxOneX. I did not have the problem with the ol Xbone", "role": "customer" }, { "content": "@143699 For sure. Definitely odd. When you went through the reset steps did you unplug the whole adapter or just the Kinect from the adapter? ^IS", "role": "agent" }, { "content": "@XboxSupport Whole thing.", "role": "customer" }, { "content": "@143699 Got it. Definitely odd. One thing that would be worth trying is unplugging the Kinect adapter then factory resetting the console keeping your games and apps: https://t.co/K9uQAXyBv8 . Keep us in the loop. ^IS", "role": "agent" }, { "content": "@XboxSupport One other thing: The Kinect actually powers down when the console turns off - it didn't do that with my old Xbox.", "role": "customer" }, { "content": "@143699 Hmm. To be sure previously did you have the Xbox One or the Xbox One? Definitely sounding odd. ^IS", "role": "agent" }, { "content": "@XboxSupport I had an original Xbox One. Just upgraded to Xbox One X. Everything worked fine on old box (and still does when I plug it in there)", "role": "customer" }, { "content": "@143699 Thanks for that info. Do you currently have the console set to Energy saving mode: https://t.co/iipXerPMMD or instant on mode? ^JA", "role": "agent" }, { "content": "@XboxSupport It is set to instant on.", "role": "customer" }, { "content": "@XboxSupport Here are the current settings. https://t.co/kr4tMKHXcc", "role": "customer" }, { "content": "@143699 Hey there, what happens if you use the Cortana commands instead of the Xbox commands? https://t.co/UROdT6kHAa ^XS", "role": "agent" }, { "content": "@XboxSupport It doesn't seem to matter. The Kinect powers down when the console sleeps, hence it doesn't have power to turn the box on.", "role": "customer" }, { "content": "@143699 Let's have you try reaching out to chat: https://t.co/aWWrMN54Vu support as they will be better equipped to assist you further.", "role": "agent" } ]

[ { "content": "@127908 @AskTigogh hi guys, please cydm", "role": "customer" }, { "content": "@573230 What's up SimultaneousEquation?", "role": "agent" }, { "content": "@AskTigogh Well I had some questions so I sent it to your dm", "role": "customer" }, { "content": "@573230 Alright.", "role": "agent" }, { "content": "@AskTigogh Thank you", "role": "customer" }, { "content": "@573230 You're welcome.", "role": "agent" }, { "content": "@AskTigogh My issue hasn’t been resolved yet though", "role": "customer" }, { "content": "@573230 Oops! Did you use this same handle(@573230)?", "role": "agent" }, { "content": "@AskTigogh Yes I did", "role": "customer" }, { "content": "@AskTigogh Anyway, if you could tell me which countries have roaming services, that would be fine too", "role": "customer" }, { "content": "@573230 We have responded to your DM.", "role": "agent" }, { "content": "@AskTigogh Ok thank you", "role": "customer" } ]

[ { "content": "@Delta I’ve been trying to contact Delta about changing my reservation. They keep saying they’ll call me & I won’t lose my place in line. Now it’s past the window to change the res w out a fee. Still haven’t gotten through to anyone.", "role": "customer" }, { "content": "@769085 Oh no! So sorry for that. Could you provide your confirmation number via DM so I can assist? *TDL https://t.co/6iDGBJAc2m", "role": "agent" }, { "content": "@Delta What is DM?", "role": "customer" }, { "content": "@769085 Direct Message. *TDL", "role": "agent" }, { "content": "@Delta I just sent it", "role": "customer" }, { "content": "@Delta Thank you, that was excellent resolution, glad I sent that tweet just in time while I still had a window to change the itinerary without a fee.", "role": "customer" }, { "content": "@769085 We are happy to have been able to help! Have a great day! *TBW", "role": "agent" }, { "content": "@Delta The one issue is that I didn’t receive confirmation of the cancellation or the return of my miles or money to my account.", "role": "customer" }, { "content": "@769085 Good Morning Daniel. I see where the redeposit was requested yesterday. Please allow up to 3-5 business days for the miles to be returned to your account. *HPF", "role": "agent" } ]

[ { "content": "@VerizonSupport @115725 @115722 Why does this error on your app keep happening almost once/wk? My dad has to spend hrs on phone to fix https://t.co/aBQrYWAUuO", "role": "customer" }, { "content": "@554626 We do apologize for the inconvenience. Are you able to log into https://t.co/gkmHFnzJtb?", "role": "agent" }, { "content": "@VerizonSupport No, he has to. Idk his security question answers & it keeps forgetting my computer. I want to know why this error keeps happening.", "role": "customer" }, { "content": "@VerizonSupport And we're talking a maximum of 2 weeks now where this doesn't happen. It's ridiculous.", "role": "customer" }, { "content": "@554626 It could be that there have been to many failed attempts to sign in with the correct info. It can also be that the password was changed.^JRA", "role": "agent" }, { "content": "@VerizonSupport There were ZERO attempts to login when I opened the app.", "role": "customer" }, { "content": "@VerizonSupport And no it wasn't changed.", "role": "customer" }, { "content": "@VerizonSupport I know because this has happened a dozen times now.", "role": "customer" }, { "content": "@VerizonSupport Don't guess at the reasons. Give the error code to your engineers and look into it.", "role": "customer" }, { "content": "@554626 Please attempt to log into the account at https://t.co/gkmHFnzJtb.", "role": "agent" }, { "content": "@554626 That message will appear when the account information cannot be verified. ^NHP", "role": "agent" }, { "content": "@VerizonSupport And nothing has changed since the last time I opened the app. The password is saved and didn't change.", "role": "customer" }, { "content": "@554626 Is the password saved in the device? Log into the account at https://t.co/gkmHFnzJtb. Manually type in the password.", "role": "agent" }, { "content": "@VerizonSupport To be continued when I have the answer to the security question cuz it forgets my computer. He's out of town & I've emailed him.", "role": "customer" }, { "content": "@VerizonSupport Every time it makes him create a new pw after this happens.", "role": "customer" }, { "content": "@VerizonSupport Do you know how many pws we've gone thru in the last few months? I lost count", "role": "customer" }, { "content": "@554626 Please have him manually type the password in and not use the information saved in the application. ^BAB", "role": "agent" } ]

[ { "content": "@British_Airways we submitted a claim over 3 weeks ago and still haven't heard back from you 🙄", "role": "customer" }, { "content": "@122258 Hi Sarah. Customer Relations work in order of date received. We'll be in contact as soon as we can. Thanks for your patience. ^Lolly", "role": "agent" }, { "content": "@British_Airways Still nothing back from @British_Airways on the complaint we submitted on 10th Sept. What does it take to get a response? @133880", "role": "customer" }, { "content": "@122258 Hi, Sarah. We're sorry you haven't received a response as yet. The team currently have a backlog, this is due to recent disruption. 1/2", "role": "agent" }, { "content": "@122258 Please rest assured a member of our Customer Relations team will be in touch soon. Many thanks for your ongoing patience. ^Lisa 2/2", "role": "agent" }, { "content": "@British_Airways When will we hear back then? It's been a month aready! Most companies have a 48-72 hour response time, a month from BA is beyond ridiculous!", "role": "customer" }, { "content": "@122258 Our Customer Relations team have an extremely high workload due to recent hurricanes and earthquakes. Rest assured we'll get in touch soon ^", "role": "agent" }, { "content": "@British_Airways Don't we all! And a lot of us were caught up in those hurricanes & earthquakes. Most companies increase staff cover throughout busy periods", "role": "customer" }, { "content": "@122258 Hi Sarah, please be assured we're doing all we can to process all passenger queries as quickly as possible. We appreciate your patience. ^L", "role": "agent" } ]

[ { "content": "First day of internet in my new house... BAM pc goes out of action 😣 Spent the evening trying to fix it but still no luck, all from installing the @116230 creator update 😣 Well done @115890 👏", "role": "customer" }, { "content": "@643802 Hi, Tyler. May we know the status of your concern? Feel free to message us back if you need anything else.", "role": "agent" }, { "content": "@MicrosoftHelps I have to factory reset my pc due to the windows fall creators update corrupting my windows", "role": "customer" }, { "content": "@643802 Thanks for the update. Any issues after the factory reset? Need further assistance?", "role": "agent" }, { "content": "@MicrosoftHelps Haven't got round to that yet due to me having to go out and buy a usb to create a boot drive but I haven't had time to go shopping.", "role": "customer" }, { "content": "@643802 Oh! Just give us an update when you're done. Or shoot us a message if you need further help. Enjoy your weekend!", "role": "agent" }, { "content": "@643802 Hi, Tyler! How are you? Just want to make sure if everything is up and running on your end now? Please send us a direct message if you need assistance. https://t.co/3qcAsLFkaY", "role": "agent" }, { "content": "@MicrosoftHelps No everything is not up and running due to money not growing on trees, it's hard to find money that I can actually spend, so could be a few months yet... 🤔", "role": "customer" } ]

[ { "content": "@GWRHelp hi guys, can I get a refund for a cancelled train? Technically, awful service tonight I'm afraid.", "role": "customer" }, { "content": "@137807 Hi Michael. Sorry for the disruption. What journey are you making and what type of ticket do you hold? Lewis", "role": "agent" }, { "content": "@GWRHelp Cheers (again) Lewis. We're no stranger to each other haha\n\nOxford to Newport_SW. Ticket is part of a return but individually, is a super off peak single", "role": "customer" }, { "content": "@137807 If delayed by an hour you can claim compensation here: https://t.co/kZncdam7bx.", "role": "agent" }, { "content": "@GWRHelp Forgive me for being thick but, my train was cancelled. I'll be home over an hour late so delayed is correct but technically not correct?", "role": "customer" }, { "content": "@137807 Compensation is based on the delay to your journey. If the cancellation means you arrive at your destination an hour later, you can claim. Lewis", "role": "agent" }, { "content": "@GWRHelp Awesome, thanks for your help this evening Lewis.", "role": "customer" }, { "content": "@137807 You're welcome. Sorry again for the problems this evening. Lewis", "role": "agent" } ]

[ { "content": "@SpotifyCares some of my songs in my library are not playing at all!! !", "role": "customer" }, { "content": "@257826 Hey Kaylie! Just to check, are those songs grayed-out? Sending us your device, operating system, and Spotify app version would be handy too /PC", "role": "agent" }, { "content": "@SpotifyCares no they aren’t", "role": "customer" }, { "content": "@SpotifyCares i’m using an iphone 8", "role": "customer" }, { "content": "@257826 Got it. Are you getting any specific error messages? If so, a screenshot would be super useful /PC", "role": "agent" }, { "content": "@SpotifyCares no, the song won’t play or it will stop exactly at 11 seconds within the song", "role": "customer" }, { "content": "@257826 Hmm. Can you fire over the versions of your iOS and Spotify app? We'll see what we can suggest /PC", "role": "agent" }, { "content": "@SpotifyCares i don’t know what that means", "role": "customer" }, { "content": "@SpotifyCares it played until 11 seconds then it stopped and won’t play the rest of the song. https://t.co/6oXsWWfDX0", "role": "customer" }, { "content": "@257826 No worries. Does this also happen when you use a different device? /PC", "role": "agent" }, { "content": "@SpotifyCares not sure", "role": "customer" }, { "content": "@SpotifyCares i’ve tried deleting the app and downloading again and nothing is working. this is very annoying & has been happening a lot lately.", "role": "customer" }, { "content": "@257826 We're sorry to hear that. No worries, we'll help you out. Can you DM us your account's username or email address? /PC https://t.co/ldFdZRiNAt", "role": "agent" }, { "content": "@SpotifyCares i messaged you!", "role": "customer" } ]

[ { "content": "@Tesco your self service chap on the tills at Pool Tesco Extra, was a big ray of sunshine on a very blustery grey day. #sunshineonarainyday", "role": "customer" }, { "content": "@267277 Hi there, that's great to hear! Could you DM me with the name or a description of this colleague so I can pass your great feedback on to the store's management team? Thanks - Dafydd https://t.co/py5Z991Bme", "role": "agent" }, { "content": "@Tesco Done!", "role": "customer" }, { "content": "@267277 Thanks for replying! Can I ask if this was the Poole Fleets Corner Extra on Waterloo Road, or Poole Extra on Yarrow Road? Thanks - Struan :)", "role": "agent" }, { "content": "@Tesco It was the one in Cornwall 👇🏽\n\nhttps://t.co/8Da0PIUXuL", "role": "customer" }, { "content": "@Tesco I called the store and found him. Apparently he's called M Champion: Champion by name, Champion by nature ✨", "role": "customer" }, { "content": "@267277 Hi there. I just found the store too. I'm so glad you called the store and could let them know how amazing he was yourself. I've also logged it on our system so it'll definitely get fed back to him. :) TY- Charlotte", "role": "agent" }, { "content": "@Tesco Ah, good people deserve good feedback. Thank you.", "role": "customer" }, { "content": "@267277 Hi there, definitely! I believe everybody needs some recognition when doing a great job. Thank you - Brooke", "role": "agent" } ]

[ { "content": "Disgusted at high numbers of people without kids using parent & child spaces at @sainsburys Crayford. It needs better oversight please.", "role": "customer" }, { "content": "@379392 ... on the honesty and integrity of our customers. Thanks, Karen 2/2", "role": "agent" }, { "content": "@sainsburys Not quite true. The car park is meant to be patrolled with charges for those abusing the system. Never seen it patrolled, when is this done? https://t.co/Ala69HT4t8", "role": "customer" }, { "content": "@379392 I'm afraid the store is now closed, but I've emailed your feedback on to the Store Manager to be reviewed. Thanks, Naomi.", "role": "agent" }, { "content": "@sainsburys Grateful if you could let me know the outcome of the store manager's review of my feedback. Thanks.", "role": "customer" }, { "content": "@379392 Hi there, unfortunately we can't give out any updates on these matters. However I can have the Store Manager give you a ... 1/2", "role": "agent" }, { "content": "@379392 ... call to discuss this further if you'd like? Robbie 2/2", "role": "agent" }, { "content": "@sainsburys I guess that means my feedback was filed in the bin. I'd like a written response please.", "role": "customer" }, { "content": "@379392 Hi there, I would like to assure you that we take all customer feedback seriously and it will not go unnoticed. Chris.", "role": "agent" }, { "content": "@sainsburys That's good to hear. So when will I get a written response? Thanks very much!", "role": "customer" }, { "content": "@379392 I'm afraid this isn't something that we'd get a written response out for. The car park is owned by horizon and is monitored by CCTV by...1/3", "role": "agent" }, { "content": "@379392 ...them, however during busy periods we have parking wardens that patrol this area. We have logged your feedback for...2/3", "role": "agent" }, { "content": "@379392 ...us to try monitor this more closely. Take care. Aisha 3/3", "role": "agent" } ]

[ { "content": "@nationalrailenq ...would it be possible to use my ticket on the 9:11 that's delayed by about an hour and should arrive at 10:03?", "role": "customer" }, { "content": "@488574 Hi there, I'm so sorry about this, I can't see this being a problem at all.", "role": "agent" }, { "content": "@nationalrailenq Ok great! My ticket is supposed to be for the 10:11 only so shall I show this tweet if any problems?", "role": "customer" }, { "content": "@488574 If you visit the ticket office, they will confirm whether you can use the ticket with the circumstances.", "role": "agent" }, { "content": "@nationalrailenq Ok thankyou!", "role": "customer" }, { "content": "@nationalrailenq Great the 9:11 has been cancelled anyways 😭", "role": "customer" }, { "content": "@488574 Unfortunately we have now received reports of a signalling issue between Leeds and Wakefield.", "role": "agent" }, { "content": "@nationalrailenq Fabulous", "role": "customer" } ]

[ { "content": "Can’t get into apple news on iPhone🤷🏼‍♂️ @115858 @AppleSupport", "role": "customer" }, { "content": "@127403 Happy to help. So we're on the same page is this the Apple News app or the website you're attempting to access?", "role": "agent" }, { "content": "@AppleSupport Apple news app", "role": "customer" }, { "content": "@AppleSupport Tried turning phone off and on n nothing", "role": "customer" }, { "content": "@127403 Got it, thanks. Which iOS does this occur on? Also, are you getting an error message when you try and open the News app?", "role": "agent" }, { "content": "@AppleSupport iOS 11.0.3. No error msg just sits their blank", "role": "customer" }, { "content": "@AppleSupport Click app - blank page", "role": "customer" }, { "content": "@127403 Got it. When was the last time you were able to access the News app? And have you moved between countries recently?", "role": "agent" }, { "content": "@AppleSupport Yesterday , still in same place Los Angeles", "role": "customer" }, { "content": "@127403 Thanks for clarifying. Let's go ahead and delete and reinstall the News app: https://t.co/fUZ0NRJxcn", "role": "agent" }, { "content": "@AppleSupport Ok I will try", "role": "customer" }, { "content": "@AppleSupport It’s working again thx👍", "role": "customer" }, { "content": "@127403 Excellent! We're glad to hear that. You're most welcome! Enjoy the rest of your day.", "role": "agent" } ]

[ { "content": "@ChaseSupport hey folks i keep getting this nonsensical error message while trying to book a hotel in tel aviv w/ my rewards points. none of the two alternatives, including the identical one to my entry, work either. bug or no hotels available? https://t.co/U8XsWuzMiD", "role": "customer" }, { "content": "@685781 I'm sorry to hear this. Can you please clear the cache and cookies on your web browser? ^JM", "role": "agent" }, { "content": "@ChaseSupport Already tried that :) But tried again and got same message.", "role": "customer" }, { "content": "@685781 Thank you for this information. Please try a different web browser or you can call our Travel Team at 1-866-951-6592 for immediate assistance. ^JM", "role": "agent" }, { "content": "@ChaseSupport Doesn't work in Safari or Chrome. I'm in Australia so would rather not rack up long distance charges to find out what's available. Will just book directly.", "role": "customer" }, { "content": "@685781 You can also call us internationally at 1-302-594-8200. If you work with an international operator to dial collect, we will accept the charges. In most countries, the best way to reach an international operator is to use a landline and dial \"0.” ^JM", "role": "agent" }, { "content": "@ChaseSupport I appreciate that that's an option but I want an easy way to look at all the inventory in an unfamiliar city, and doing that over the phone seems like a huge pain in the butt. Gonna use cash/other points instead.", "role": "customer" }, { "content": "@685781 Thank you for providing this information. Feel free to reach out to us again if you have any additional questions. ^RR", "role": "agent" } ]

[ { "content": "@VerizonSupport audio but no video in 02905.", "role": "customer" }, { "content": "@348998 Is this happening on all TVs?", "role": "agent" }, { "content": "@VerizonSupport Menu & Netflix work fine. Only have 1 TV.", "role": "customer" }, { "content": "@348998 Please check the cables connected to the set top box.", "role": "agent" }, { "content": "@VerizonSupport Ok but everything else works fine https://t.co/Xh9mi7lWxG", "role": "customer" }, { "content": "@348998 Sorry for the trouble. Have you had a chance to reboot the STB? ^JRA", "role": "agent" }, { "content": "@VerizonSupport Why? Everything else works fine. Seems like a signal issue.", "role": "customer" }, { "content": "@348998 Please reset your set-top box to see if the problem resolves. ^NHP", "role": "agent" }, { "content": "@VerizonSupport Maybe later. Switching to Netflix. Thanks", "role": "customer" }, { "content": "@348998 Let us know. ^DDG", "role": "agent" }, { "content": "@VerizonSupport Problem solved. Thank you!", "role": "customer" }, { "content": "@348998 Perfect, thank you for taking the time to let us know. Have a great weekend. ^RMD", "role": "agent" } ]

[ { "content": "@GWRHelp Any news on what happened to the 9.13am from Lawrence Hill to Bristol Parkway? It was delayed, now it appears to have disappeared.", "role": "customer" }, { "content": "@721962 Hi there. There were animals on the line so the train had to bypass the station at a reduce speed so it could stop and investigate the damage to the service - Josh", "role": "agent" }, { "content": "@GWRHelp Okay. Why was this not communicated?", "role": "customer" }, { "content": "@GWRHelp Another train has just passed us, going to Parkway. Surely not too much to have it stop at LH?", "role": "customer" }, { "content": "@GWRHelp No apology either?", "role": "customer" }, { "content": "@721962 Apologies for any lack of information provided, I appreciate this must be frustrating. Services are not always able to stop additionally as this can cause further delays for other train - Josh", "role": "agent" }, { "content": "@GWRHelp As opposed to the forty minutes I have now wasted sat on a platform? For a train that was supposed to be coming until it disappeared 3 minutes before on the live planner? How do I formally complain?", "role": "customer" }, { "content": "@721962 Sorry for the inconvenience Greig. We always try to impact as few customers as possible. You can make a complaint by emailing __email__ - Josh", "role": "agent" } ]

[ { "content": "Fault cause they system down fuck @115714 . Y’all waisted a hour of my life. To give me a $20 credit on a $150 bI’ll for one line 🖕🏽🖕🏽 https://t.co/CuWDHHOjho", "role": "customer" }, { "content": "@309496 Hello, we can't imagine how frustrating this has been for you, we are truly sorry about that. Did this happen this morning?", "role": "agent" }, { "content": "@sprintcare Yes", "role": "customer" }, { "content": "@309496 We are looking into the system issue right now.", "role": "agent" }, { "content": "@309496 My supervisor just confirmed that we are having issues with our system at this time. I want to help you here.", "role": "agent" }, { "content": "@309496 May I call you when the system is back up?", "role": "agent" }, { "content": "@sprintcare Sure 202-867-0033", "role": "customer" }, { "content": "@309496 Thank you.", "role": "agent" }, { "content": "@sprintcare Y’all system still down I just want to use my 8 😫😫", "role": "customer" }, { "content": "@309496 I'm going to check with my supervisor. Hold on.", "role": "agent" } ]

[ { "content": "@148884 do not book with this company. Absolutely the worst! Deleting the app and telling all my friends to dump them. Horrible!", "role": "customer" }, { "content": "@478570 That isn’t what we like to hear! Email __email__ so we can learn more", "role": "agent" }, { "content": "@HotelTonightCX I called 6 times already and you all did nothing. Beyond dispointed.", "role": "customer" }, { "content": "@HotelTonightCX Im going to email and nothing is going to get resolved.", "role": "customer" }, { "content": "@478570 Oh no – DM us the reservation's Booking ID and we'll be happy to look into this", "role": "agent" }, { "content": "@478570 If you'd like to DM or shoot us over an email to __email__ we’re happy to discuss further", "role": "agent" }, { "content": "@HotelTonightCX I sent a dm and email and no reponse.", "role": "customer" }, { "content": "@478570 Thanks for your patience while we looked into this. Sometimes 140 characters isn't enough! We followed up via email", "role": "agent" }, { "content": "@HotelTonightCX Yeah and you weren't helpful.", "role": "customer" } ]

[ { "content": "ordered somethin on @115937 & accidentally used my parents addy cuz it was default& requested to cancel right away and it was still too late ?", "role": "customer" }, { "content": "@490757 The seller should still be able to cancel it unless they've already shipped it. Have you reached out to them? ^BC", "role": "agent" }, { "content": "@AskeBay I put in the request to cancel like 10min after i made the order because i made mistake on the address /1", "role": "customer" }, { "content": "@AskeBay I didnt received a message till today in the evening that they couldn’t cancel because it has shipped/2", "role": "customer" }, { "content": "@AskeBay Yet its not showing as shipped on my ebay app nor have i received a tracking number ?", "role": "customer" }, { "content": "@490757 That's strange. Have you said this to them? If it has been sent, will your parents be able to collect it & get it to you?^BC", "role": "agent" }, { "content": "@AskeBay Yes i did and they should i just wont get the package in time", "role": "customer" }, { "content": "@490757 I see. I'm afraid there's nothing we can do as we can't force the seller to cancel the transaction for you if it's sent. 1/2", "role": "agent" }, { "content": "@490757 I would recommend to continue to work with the seller and open a returns request if it doesn't arrive on time. ^BC 2/2", "role": "agent" } ]

[ { "content": "@SpotifyCares any reason why your app is \"unavailable\" in Spain? https://t.co/M5M34BSswz", "role": "customer" }, { "content": "@637766 Hi there! Can you tell us where in Spain you're located? We'll see what we can suggest /NH", "role": "agent" }, { "content": "@SpotifyCares I'm in Madrid", "role": "customer" }, { "content": "@637766 Thanks! Do you have a VPN enabled? If so, try disabling it to see if it helps. Let us know how it goes /NH", "role": "agent" }, { "content": "@SpotifyCares Nope! No VPN", "role": "customer" }, { "content": "@637766 Got it. Can you let us know what country your Google Account is set to? Also, is this the first time you're downloading the app? /NH", "role": "agent" }, { "content": "@SpotifyCares Looks like account country is set to Serbia. I'll see if I can change it right now", "role": "customer" }, { "content": "@SpotifyCares Changed it and it works now. Thanks!", "role": "customer" }, { "content": "@637766 No worries! We're glad we could help out. If you ever need anything else, just shout and we'll come running 🏃 /DF", "role": "agent" } ]

[ { "content": "Hey @115777 it would be nice if when I minimized Creative Cloud @117341 upon opening the app, it stayed minimized #ProductFeedback", "role": "customer" }, { "content": "@357513 Hi Joe,\n Did you try clicking the 3 dots by your profile pic in the CC desktop app & select Pin to menu bar? That should help you. ^SV", "role": "agent" }, { "content": "@AdobeCare Please provide a screenshot", "role": "customer" }, { "content": "@357513 Hi Joe, I attached a screen shot of my CC desktop app to show you where the Pin to menu bar is located. ^SV https://t.co/6FY23nCFx1", "role": "agent" }, { "content": "@AdobeCare Thank You :)", "role": "customer" }, { "content": "@AdobeCare Did not work - please view this screenshot to see how Photoshop is hijacking my cmputer during app launch process\nhttps://t.co/mnGgLS6o6O", "role": "customer" }, { "content": "@357513 Joe, are you using a dual monitor display? Have you tired resetting the Photoshop preferences to see if it helps? ^SV", "role": "agent" }, { "content": "@AdobeCare Have you tried to recreate the experience?", "role": "customer" }, { "content": "@357513 Hi Joe, we're looping in an expert who can help you out here. They will reply as soon as they're available. ^NR https://t.co/iuwZCjz4Or", "role": "agent" }, { "content": "@AdobeCare Thank You", "role": "customer" }, { "content": "@357513 Hi Joe, Its a known issue and logged as a bug. Our team working on this issue to get it fix asap, refer: https://t.co/BUs9gTCXeF ^MG", "role": "agent" }, { "content": "@AdobeCare Thank you for the prompt response - I look forward to bug being resolved in the next update if possible", "role": "customer" } ]

[ { "content": "@airtel_care fuck you, your company, your CEO and even COO. you will fold up and run into loss as u have caused me pains,4weeks n counting", "role": "customer" }, { "content": "@130842 Hello @130842, kindly provide a mobile number we can reach you on for verbal clarification. Thank you.", "role": "agent" }, { "content": "@airtel_care Which verbal clarifications... you are fraud, you defrauded me, lied to me and still rude.. cc @23957", "role": "customer" }, { "content": "@airtel_care Go check your DM and see the number I have put down since the 7th , especially that Lawrence Igbeme or something.. he thinks he is smart", "role": "customer" }, { "content": "@airtel_care 08077364214", "role": "customer" }, { "content": "@130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED", "role": "agent" }, { "content": "@130842 Hello @130842, we acknowledge your complaint. Please be patient while we resolve the issue. Thank you. ^ED", "role": "agent" }, { "content": "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into. All inconveniences regretted. Thank you.", "role": "agent" }, { "content": "@airtel_care You are suppose to call me by 12 according to your cc", "role": "customer" }, { "content": "@130842 Hello @130842, as discussed, kindly be patient as the issue is being looked into. All inconveniences regretted. Thank you.", "role": "agent" }, { "content": "@130842 Hello @130842, please be informed that you will be contacted shortly on this. Thank you.", "role": "agent" } ]

[ { "content": "@115725 Really disappointing service. After weeks dealing w/ wrong accusations, my bill is higher b/c of Verizon’s mistake. @118156", "role": "customer" }, { "content": "@651141 What mistake was made? We would like to help. ^KMG", "role": "agent" }, { "content": "@VerizonSupport Our phone stopped working. We called and were told it was because we had told another company to claim it. We hadn’t.", "role": "customer" }, { "content": "@VerizonSupport The problem is Verizon then said our contract was broken, and so our bill went up. Now we’re paying more monthly for something we didn’t do.", "role": "customer" }, { "content": "@651141 Oh no!!! Is this for residential or wireless phone service?", "role": "agent" }, { "content": "@VerizonSupport On Verizon’s advice we called Comcast, Who had the number, and they said they that verizon had sent them a release on 9/15 we didn’t ask for", "role": "customer" }, { "content": "@VerizonSupport The phone is working again. Comcast never activated it after the # was released by Verizon because nobody (I️.e. me) asked them to do so.", "role": "customer" }, { "content": "@651141 Should your number be with Verizon or Comcast? ^TDC", "role": "agent" }, { "content": "@VerizonSupport However they never activate this # that was release by Verizon because we never asked them to get it, but Verizon seems to think we did.", "role": "customer" }, { "content": "@VerizonSupport Verizon. We switched to Verizon in April.", "role": "customer" }, { "content": "@VerizonSupport All we want is to pay the price we paid for months before all of this happened with no impetus from us. It seems unlikely Verizon cant do so", "role": "customer" }, { "content": "@651141 We can have a billing specialist look into it. te customersknowledge Please follow and DM us for assistance.", "role": "agent" }, { "content": "@651141 We can look into this and see what we can do. Please follow and DM us. ^KMG", "role": "agent" }, { "content": "@VerizonSupport Thank you, I’ll do that.", "role": "customer" } ]

[ { "content": "MY PHONE IS UNLOCKED SO WHY CAN'T I VIEW MY NOTIFICATIONS #iOS11 @AppleSupport @115858 @116333 https://t.co/v7o2XNESxl", "role": "customer" }, { "content": "@138172 We'll work together to get you able to view those notifications in no time. What happens when you try to view that notification? Also, what iOS version is running and which iPhone model is this happening on?", "role": "agent" }, { "content": "@AppleSupport Nothing happens. iOS11.1.2. iPhone 7.", "role": "customer" }, { "content": "@138172 Thanks for letting us know. Let's have you try to restart the iPhone and then see if that issue persists. This can help: https://t.co/OWRDHWSt4h Let us know how that goes afterward. Also, check out this article about notifications: https://t.co/2txgOv5s2M https://t.co/GDrqU22YpT", "role": "agent" }, { "content": "@AppleSupport happened multiple times over 3-4 weeks. even after restarting. can't seem to replicate the scenario though.", "role": "customer" }, { "content": "@138172 Thanks for that info. To confirm, the issue is not happening now after restarting the iPhone?", "role": "agent" }, { "content": "@AppleSupport As I said I can't recreate the scenario but it happens once every week or so", "role": "customer" }, { "content": "@138172 If that issue happens again, go ahead and reach out to us in DM and let us know more about it then. We'll be happy to help further then. https://t.co/GDrqU22YpT", "role": "agent" } ]

[ { "content": "@115722 what is going on with #SNF being frozen for the last 30 minutes. All other channels are working and I’m missing the game because of #Fios being messed up.", "role": "customer" }, { "content": "@673907 Good evening, is this happening on all boxes? ^RMD", "role": "agent" }, { "content": "@VerizonSupport It was happening on both boxes in the house. Yes.", "role": "customer" }, { "content": "@673907 We would want to reseat the coax cable at the main DVR and the splitter. Can you take that coax out and then put it back in securely? ^BCW", "role": "agent" }, { "content": "@VerizonSupport But it’s only that one channel. All other channels are working fine", "role": "customer" }, { "content": "@VerizonSupport Coax in main box taken out and put back in. Still frozen", "role": "customer" }, { "content": "@673907 That's fine. We will still would need to reseat coax and unplug the power cord. ^CAR", "role": "agent" }, { "content": "@VerizonSupport Power reset it. Working now.", "role": "customer" }, { "content": "@673907 Ok great we are happy to hear that! Have a great day!", "role": "agent" } ]

[ { "content": "Telp ke call center @115802 malah disarankan pesan lewat call center ajah next nya.. WHAT??!! Apagunanya you punya web", "role": "customer" }, { "content": "@365268 Hi Ana, kindly tweet us in English or you may also contact the Call Centre https://t.co/H9HzxD1OOh for further assistance- Mariya", "role": "agent" }, { "content": "@AirAsiaSupport When i buy tiket at @115802 Web when i made payment the price increase, it didnt state in the payment page that there will be add cosr", "role": "customer" }, { "content": "@AirAsiaSupport Then i call your call center they said it probably bank charge fee, but why is it so high?!! Its like 10% add to my ticket price! !", "role": "customer" }, { "content": "@AirAsiaSupport The call center suggest me to buy trough them not wwb so there will no add charge!! So what the use of your website?", "role": "customer" }, { "content": "@AirAsiaSupport I try to book the same flight with traveloka and in the last payment their price is cheaper!!! Because they do not charge us add cost! !", "role": "customer" }, { "content": "@365268 Hi Ana, Processing Fees are actually chargeable for payments made via Credit/Debit cards or even Direct Debit. Thanks. -Floi", "role": "agent" }, { "content": "@365268 Hi, prices can change in between you check the availability as system works on real-time,kindly clear cache,try again.Thanks-Mich", "role": "agent" }, { "content": "@365268 Hi Ana, may refer to https://t.co/37BlIaNL8q for processing fee list. Thanks-Mich", "role": "agent" }, { "content": "@365268 Hi Ana, kindly refer to https://t.co/37BlIaw9JQ processing fee list. Thanks-Mich", "role": "agent" }, { "content": "@365268 Dear Ana, this is subject to travel agent, kindly refer https://t.co/37BlIaNL8q to avoid processing fee charge. Thanks-Mich", "role": "agent" }, { "content": "@AirAsiaSupport Understand.. And did not mind it, but is it almost 10% of my ticket price??!! As far i know its about 3% from my total transaction", "role": "customer" }, { "content": "@AirAsiaSupport I have check my invoice.. The price did not change, just you add processing fee, that i think it ridiculously high..", "role": "customer" }, { "content": "@365268 Hi Ana,processing fee will be charge accordingly to bank, to avoid kindly apply payments made through BIG Visa card.Thanks-Mich", "role": "agent" } ]

[ { "content": "@Safaricom_Care hey kindly can you reverse a transaction i did wrongly few minutes ago.", "role": "customer" }, { "content": "@318819 Hi Angie, sorry this happened kindly share the transaction id for assistance.^WK", "role": "agent" }, { "content": "@Safaricom_Care Transaction id is LJD5O1L15X", "role": "customer" }, { "content": "@318819 We have reversed the transaction. You will get a notification once completed. Use the hakikisha service by responding with", "role": "agent" }, { "content": "@318819 -(contd)any letter or number within 25 seconds to cancel a wrong transaction. ^NP", "role": "agent" }, { "content": "@Safaricom_Care thank-you so much", "role": "customer" }, { "content": "@Safaricom_Care hello. How long does it take to get the money back in my account. I haven't received it yet", "role": "customer" }, { "content": "@318819 See DM. ^PI", "role": "agent" } ]

[ { "content": "Got an offer code from @116057. After using code, needed to change the order. Not an option, so canceled & reorder.", "role": "customer" }, { "content": "@116057 Congratulations, @116057, this is how you lose a customer before they even become one. Good job. I'll use @115877 instead.", "role": "customer" }, { "content": "@164296 If an order is cancelled the promo code goes back on your account for future use.", "role": "agent" }, { "content": "@Postmates_Help Where does it say that? The order total doesn't indicate the discount.", "role": "customer" }, { "content": "@164296 You should see a discount on your delivery fee. Feel free to DM us your account email so we can look into that for you!", "role": "agent" }, { "content": "@Postmates_Help It wasn't a discount on the delivery. It was $15 off the total.", "role": "customer" }, { "content": "@164296 Oh! In that case, the credit doesn't show until after the order is complete.", "role": "agent" }, { "content": "@Postmates_Help That's just confusing.", "role": "customer" } ]

[ { "content": "@AppleSupport I've been having to restart my phone every time I want to update apps otherwise the app store will show an error. Is this something you are aware of?", "role": "customer" }, { "content": "@231128 We appreciate you reaching out and providing us this information. We know how important it is to have your apps up to date on your device. To help us look into this issue, can you provide us the iOS on your device? https://t.co/ZTw54HL4Rm", "role": "agent" }, { "content": "@AppleSupport Sure thing. 11.1.2 I believe I’ve had this issue for a few weeks now.", "role": "customer" }, { "content": "@231128 Can you provide us what the error says when you try to update your apps?", "role": "agent" }, { "content": "@AppleSupport I can take a screenshot next time I have an update available but something along these lines “App Store not working/available at the moment”", "role": "customer" }, { "content": "@231128 Got it. Have you noticed a pattern? For example, does this happen while connected to Wi-Fi or cellular data? Does this happen in multiple different locations?", "role": "agent" }, { "content": "@AppleSupport Good question. It’s happened at work and at home so always connected to wifi. I never try to update using my data.", "role": "customer" }, { "content": "@231128 Got it, thanks! Going forward, reach out to us in DM using the link below and we'll look closer into the issue from there. https://t.co/GDrqU22YpT", "role": "agent" } ]

[ { "content": "@XboxSupport My subscription expired and it won't allow me to change my card number. And the system says my email address doesn't exist...", "role": "customer" }, { "content": "@XboxSupport Now I can't pay online nor in the Xbox store. I also bought 3 different codes from Walmart and they didn't work. #HELPNEEDED", "role": "customer" }, { "content": "@536432 We are not equipped to handle account/billing issues here on Twitter, for security reasons. In this case, let's have 1 ^BZ", "role": "agent" }, { "content": "@536432 you reach out to the live chat team in your region: https://t.co/lUV7XYl61S for more help with your account! 2 ^BZ", "role": "agent" }, { "content": "@XboxSupport I’d rather talk to someone over the phone if possible. Is there a number I could call and preferred time", "role": "customer" }, { "content": "@536432 The link we sent will also have an option for the phone if available at that time and in that region. ^JL", "role": "agent" }, { "content": "@XboxSupport Yes I am aware. But in order to get the number I have to sign in. Which for some reason I can not. This is my only method of communication", "role": "customer" }, { "content": "@536432 You should not need to sign in to get to the phone portion of the site. But, if 1 ^JL", "role": "agent" }, { "content": "@536432 you can tell us what country you are in we can provide a direct link to your region. 2 ^JL", "role": "agent" }, { "content": "@XboxSupport United States", "role": "customer" }, { "content": "@536432 Here you go: https://t.co/lOCEiuUPdH We wish you the best with that, let us know if we can assist with anything else. ^JL", "role": "agent" }, { "content": "@XboxSupport Thank you", "role": "customer" }, { "content": "@536432 You are welcome! ^JL", "role": "agent" } ]

[ { "content": "@VirginAmerica how can you let your staff promote another airline they know nothing about? @AlaskaAir please train VX staff so they don’t look like idiots to those who have flown VX for years...and fix the aircraft seats, etc... #disappointedguest #ImDone", "role": "customer" }, { "content": "@493901 I am sorry we doing our best to understand each product. Can you tell me what happened so I can share and hope this doesn't happen again.", "role": "agent" }, { "content": "@AlaskaAir essentially service in 1st has steadily declined in the past six months. ex: seats don’t recline, when they do, often need reset to sit up, inoperable inflight ent. system (2 fly’s), no knowledge by phone personnel re: meal service on red eye flight, general service declined", "role": "customer" }, { "content": "@AlaskaAir it’s a huge disappointment for someone like me who flies VX frequently. I am elevate gold member with 75K in miles. I refuse to spend another penny on VX because of the decline. How does @AlaskaAir plan on retaining loyal VX guests with the decline in service?", "role": "customer" }, { "content": "@493901 I'm very sorry about this. I will share your feedback with our leadership team. -Maeghan", "role": "agent" }, { "content": "@AlaskaAir sorry doesn’t cut it anymore. I hear lots of “sorry” onboard and i the phone - and not a lot of solution. it continues to get worse each flight. i’d be embarrassed to treat guests in 1st this way. #VXisntgreatanymore #ImDone", "role": "customer" }, { "content": "@AlaskaAir additionally the VX inflight team doesn’t enforce the lavatory rules in 1st. flying VX used to be such a great experience - now it’s nothing more than a city bus. Ugh! #whathappenedtoVX #deathofanairline", "role": "customer" }, { "content": "@493901 I will share this feedback with our leadership team. -Maeghan", "role": "agent" }, { "content": "@AlaskaAir uh huh. in other words, good luck! we’ve got your money, good luck getting us to do anything about it. The platitudes are annoying. I feel like an idiot for my continued loyalty to @VirginAmerica.", "role": "customer" } ]

[ { "content": "How can @SW_Help sell enough tickets for a 10 coach train and a 5 coach one appears! Awful journey and service.", "role": "customer" }, { "content": "@437870 The majority of our customers buy a ticket for a journey and not the individual train, we do not limit the amount 1/3", "role": "agent" }, { "content": "@437870 of people who board, and leave it to passenger discretion, as it can cause more issues to refuse entry. In this case I apologise for the 2/3", "role": "agent" }, { "content": "@437870 inconvenience, however there was a fault on one of the units putting it out of use and we had no choice but to run with 5 coaches. ^BV 3/3", "role": "agent" }, { "content": "@SW_Help I appreciate you saying that but you don’t even know what train it is that ran with the 5 coaches not 10. Most unsatisfactory!! !", "role": "customer" }, { "content": "@437870 Apologies I assumed that it was the 18:30 from Waterloo to Weymouth as that was the one I was aware of. ^BV", "role": "agent" }, { "content": "@SW_Help It was the 18:35, can I get an email of someone to take this further please?", "role": "customer" }, { "content": "@437870 Hi, you can email our customer services team here: __email__ or complete the following form: 1/2", "role": "agent" }, { "content": "@437870 https://t.co/phxUD79cHB ^AW 2/2", "role": "agent" } ]

[ { "content": "@AirAsiaSupport I have book air asia bangalore to pune and paid 650 rs for seat with extra leg space and you assigned some other seat to my wife #whatcrap #assignproperseat", "role": "customer" }, { "content": "@711387 Please be informed that you didnot even pay for the seat and we have given you a hot seat for Free >>>", "role": "agent" }, { "content": "@711387 > Please check with the agent that you have made the booking with .Please do take note that the passenger boarded the flight", "role": "agent" }, { "content": "@AirAsiaSupport @21521 why you overcharged me for seat when it was not sent to airasia #refundmoney @AirAsiaSupport", "role": "customer" }, { "content": "@711387 may we know what payment and refund you are looking for ? as per system your agent didnot even book the seat for you .Thanks", "role": "agent" }, { "content": "@AirAsiaSupport i have booked round trip blr-pune-blr. choose 13f seat. ticket sent to me showing 13f seat. but it was not allocated to my wife who is travelling with infant. I am seeing that makemytrip has added seat surcharge to return trip. i am checking return trip seat assignment now.", "role": "customer" }, { "content": "@AirAsiaSupport anyways you have given her better seat.thanks for help. please close the request.thanks for quick response.", "role": "customer" }, { "content": "@711387 Then please refer to them and on the payment dispute.We will only advice on what is booked by the agent.Thanks-Emir", "role": "agent" }, { "content": "@711387 You're most welcome. Do let us know if any further assistance is needed. Thank you and have a great day-Mariya", "role": "agent" } ]

[ { "content": "@ArgosHelpers just looking at an item on your eBay store is says refurbished. What do you mean? Listing is not clear.", "role": "customer" }, { "content": "@392600 hi shaun what item was it that you was looking at ?", "role": "agent" }, { "content": "@ArgosHelpers Item # 332370695193 doesn't really give much detail", "role": "customer" }, { "content": "@392600 do you have a catalog number ?", "role": "agent" }, { "content": "@ArgosHelpers Catalogue Number 723/7412", "role": "customer" }, { "content": "@392600 nothing seems to be coming up on the website for that catalog number, are you looking out of a catalog or on the internet on the website", "role": "agent" }, { "content": "@ArgosHelpers Your eBay store", "role": "customer" }, { "content": "@392600 could you please dm us so we can have a look at this for you :)", "role": "agent" }, { "content": "@ArgosHelpers Ok.", "role": "customer" } ]

[ { "content": "@LondonMidland cancelling a train 20min before arrival is unacceptable! teenage son cycled to the station to find out train is now cancelled", "role": "customer" }, { "content": "@493804 Hi Tracey, sorry to hear this. Where is he travelling between?", "role": "agent" }, { "content": "@LondonMidland From Tring to Hemel Hempstead! It’s his only form of transport for work - the train was on time when he checked before he left!", "role": "customer" }, { "content": "@493804 I am sorry, there are over run engineering works which means we lost possession of the line. Unfortunately, this did result..1/2", "role": "agent" }, { "content": "@493804 2/2.. in us cancelling the already very late running train. Please pass on my apologies to your son.", "role": "agent" }, { "content": "@LondonMidland An apology isn’t going to get him to work!! !", "role": "customer" }, { "content": "@LondonMidland Do London Midland want to call his boss and explain why he’s late for work today? ?", "role": "customer" }, { "content": "@493804 As explained, Network Rail are responsible for the late works. We had no possession of the line. This means we could not run..1/2", "role": "agent" }, { "content": "@493804 2/2.. any trains. Should your son require a letter of confirmation for today's delay, we will be more than happy to provide this.", "role": "agent" } ]

[ { "content": "Would love a @115890 update that didn't break something. Press and hold for right click can't be turned off on @123127 anymore. Digital artists don't use press and hold, it makes the pen unusable. https://t.co/KvEjnLyDBF", "role": "customer" }, { "content": "@145449 Let's help you check on this, Arran. What steps have you tried as far as resolving the press and hold function of your Surface Pen? As a work around, you may try to put the duration of he press and hold to the longest setting and let us know if that helps out.", "role": "agent" }, { "content": "@MicrosoftHelps Ran surface diagnostic, reinstalled drivers +ntrig, ran windows update. Tried with a different pen. I think it's the fall update. I'm on the book performance base.", "role": "customer" }, { "content": "@145449 Have you installed the cumulative update for the Windows Fall Creators?", "role": "agent" }, { "content": "@MicrosoftHelps My device says everything is up to date :/", "role": "customer" }, { "content": "@145449 If the feature is no longer working after the recent update, we can suggest two options. One is to rollback the update and 2nd is to open Feedback Hub and suggest this features to our developers through this link: https://t.co/YeZOQVxPoi", "role": "agent" }, { "content": "@145449 Hi Arran. Checking back with you. Were we able to help you resolve your issue?", "role": "agent" }, { "content": "@MicrosoftHelps No and I have tested this on a few other PC's now. It looks as if the fall update has disabled the option to turn off press and hold. Can you confirm that this is a bug?", "role": "customer" } ]

[ { "content": "@sainsburys do you sell this in your aylesbury store? https://t.co/Ottpdlj5lr", "role": "customer" }, { "content": "@425486 This product is not available in that store. The closest store that stocks it is our Apsley Mills store: https://t.co/SNOKgNel0A.", "role": "agent" }, { "content": "@sainsburys Thanks, what store closest to Welwyn Garden City stocks it?", "role": "customer" }, { "content": "@sainsburys Any update? !", "role": "customer" }, { "content": "@sainsburys Can someone get back to me?", "role": "customer" }, { "content": "@425486 Hi Caterek, London Colney looks like the closest to the Welwyn Garden City. Hope this helps! Ewan", "role": "agent" }, { "content": "@sainsburys Thanks, can you tell me what isle it will be in as I’ve been told not it’s not Chilled?", "role": "customer" }, { "content": "@425486 Hi there! Best thing to do is ask an instore colleague for help. They'll be happy to show you where it is. Sas", "role": "agent" } ]

[ { "content": "2/2 @VirginTrains spending £50+ on train tickets doesn’t give me the right to get on an earlier train, despite mine being heavily delayed.", "role": "customer" }, { "content": "@821313 Were you travelling with an Advance ticket for your journey? ^CB", "role": "agent" }, { "content": "@VirginTrains Yes, have no problem with my normal train but this delay will make me: miss my next train from Bham,then add an hour+ to my drive time after", "role": "customer" }, { "content": "@821313 I understand the frustration with the delay. As that service is still in operation you do have to travel as booked ^CB", "role": "agent" }, { "content": "@VirginTrains Which is bull. What ever happened to compassion? Seems you guys don’t care once money has changed hands", "role": "customer" }, { "content": "@VirginTrains It’s not as if it was peak time - the train was near empty leaving the station here.", "role": "customer" }, { "content": "@821313 That is the condition of that fare. It is only valid on the booked train. Staff will have followed the correct procedure ^CB", "role": "agent" }, { "content": "@VirginTrains Well the booked train is not arriving at the time I booked for.", "role": "customer" }, { "content": "@VirginTrains So the service I have PAID for does not exist", "role": "customer" }, { "content": "@VirginTrains Here’s ANOTHER route I could have taken https://t.co/CmSfxKO30p", "role": "customer" }, { "content": "@VirginTrains Again, an empty train", "role": "customer" }, { "content": "@821313 Advance fares are only valid on the booked service, which is still running ^CB", "role": "agent" }, { "content": "@VirginTrains Yeah, you keep saying that. Obviously missing my next train means nothing?", "role": "customer" }, { "content": "@VirginTrains And it is running 24 mins late currently. You think that is a service worth paying for?", "role": "customer" }, { "content": "@821313 I'm afraid I'm unable to advise further on this as staff have followed the correct protocol in these circumstances ^CB", "role": "agent" } ]

[ { "content": "@AppleSupport why following the initial recent update does the WiFi keep turning itself on, even after expressly turning it off #iphone6s", "role": "customer" }, { "content": "@395371 We can help. Are you turning off Wi-Fi in the Control Center?", "role": "agent" }, { "content": "@AppleSupport Turning off in control centre, then after do not disturb active in car then deactivated when disconnected the WiFi is back same with APM ✈️", "role": "customer" }, { "content": "@395371 Okay. That is expected in iOS 11. Check this link for details about that feature: https://t.co/G7BHuQnDS6", "role": "agent" }, { "content": "@AppleSupport Thanks but this feature defeats the object of turning it off. I don’t need or want the phone looking for a WiFi service when I’ve turned off", "role": "customer" }, { "content": "@395371 Understood. You do have the option of turning Wi-Fi off in Settings > Wi-Fi. This will disable until you turn it back on.", "role": "agent" }, { "content": "@AppleSupport Ruins the whole object of control centre though doesn’t it! Kind of pointless 😱", "role": "customer" }, { "content": "@395371 We welcome all feedback on our products and services here: https://t.co/eTPVYVFyd8", "role": "agent" } ]

[ { "content": "@AskPlayStation So what should I do if I want some actual support for issues with my PS4?", "role": "customer" }, { "content": "@305746 Sorry for the delay. Please follow the steps in the next link: https://t.co/ZTQiswJ84L", "role": "agent" }, { "content": "@AskPlayStation And if none of those work?", "role": "customer" }, { "content": "@AskPlayStation Because nothing there fixes the problem. And it's only been a problem since the last system software update.", "role": "customer" }, { "content": "@305746 Please go to Safe Mode and select Restore Default Settings. Steps here: https://t.co/OOaq76kzAA", "role": "agent" }, { "content": "@AskPlayStation Thank you! That seems to have done the trick.", "role": "customer" }, { "content": "@305746 You're welcome. Happy gaming!", "role": "agent" }, { "content": "@AskPlayStation Spoke too soon. Problem is back again today.", "role": "customer" }, { "content": "@305746 Sorry to hear that! We have sent you a Direct Message via Twitter with further instructions.", "role": "agent" } ]

[ { "content": "@Delta Flight 2166 this morning going out with 8+ comfort plus seats open and no upgrades cleared?!?! #paxexp #fail", "role": "customer" }, { "content": "@206828 HI, Tim. According to the inventory, all the seats in Delta Confort+ are assigned. *ALY", "role": "agent" }, { "content": "@Delta I can assure you they are not. Would you like a picture? https://t.co/nxEkhsQm8u", "role": "customer" }, { "content": "@Delta The flight attendant headed to start her day in ATL is in one them 😜", "role": "customer" }, { "content": "@206828 Goodness. Typically, upgrades would have been offered for the no-shows by this time. One moment, please. *ALY", "role": "agent" }, { "content": "@206828 I'm sorry this wasn't handled better for you. *ALY", "role": "agent" }, { "content": "@Delta Better luck for both of us next time...phones off 😕", "role": "customer" }, { "content": "@206828 I'll make certain the appropriate leadership team is made aware of the situation. *ALY", "role": "agent" } ]

[ { "content": "@116021 is really getting on my nerves can't watch anything but live TV now because of this stupid Netflix thing. You either pay more for a Netflix account and/or more channels or you are just left SOL....come on y'all really", "role": "customer" }, { "content": "@704062 I want to help. Please DM us your full service address, so we can investigate this further. Thank you. –Lindsey", "role": "agent" }, { "content": "@CoxHelp i would gladly DM you to resolve this but i says that i cannot nless you follow me so i will be addressing this further through facebook.", "role": "customer" }, { "content": "@704062, We also offer free on-demand. = JJ https://t.co/ovAKPb0TYC", "role": "agent" }, { "content": "@CoxHelp But no way to separate the free on demand from the Netflix items. Even searching different ways doesn't help 90% of the things that show up are still done through only Netflix or a subscription", "role": "customer" }, { "content": "@704062 We have no control on separating or changing what comes on Netflix or od demand. We do apologize for any inconvenience this has caused. Thank you. -Lindsey", "role": "agent" }, { "content": "@CoxHelp Well it's something to work on. Like put an icon on it or something at least so people don't waste their time going through the movies wasting their time cause they don't know what's actually free and what's just gonna reroute them to netflix", "role": "customer" }, { "content": "@704062 Hi Jessica, if you have Contour 2 it can be filtered out. -Dee", "role": "agent" }, { "content": "@CoxHelp How would I get that? Pay more for it?", "role": "customer" }, { "content": "@704062 We would be happy to discuss this further with you. Can you please DM us your full service address and full name? Thank you. -Lindsey", "role": "agent" }, { "content": "@CoxHelp as i have stated before. i tried to dm you and was unable to.", "role": "customer" }, { "content": "@704062 We're now following you. Sorry about that, you can now DM us your full service address. Thank you. -Lindsey", "role": "agent" }, { "content": "@CoxHelp My husband will deal with it in the morning it's currently 4 am here and I'm trying to go to sleep before the sun comes up please. You will be contacted later by me or my husband.", "role": "customer" }, { "content": "@704062 We're here 24-7 and always happy to help. -Lindsey", "role": "agent" } ]

[ { "content": "@AppleSupport No option to set wifi hotspot timeout in iOS ,which iam looking from 2months ,", "role": "customer" }, { "content": "@308070 We'd be happy to point you in the right direction. Please DM us your Apple device and we'll go from there. https://t.co/GDrqU22YpT", "role": "agent" }, { "content": "@AppleSupport I did not understood what do you mean by DM my iPhone", "role": "customer" }, { "content": "@308070 We'd like to continue with you via DM. Send us a DM and let us know which device you're using: https://t.co/GDrqU2kzhr", "role": "agent" }, { "content": "@AppleSupport iPhone 6s 32 GB model with iOS 11.0.3 what else you need,,", "role": "customer" }, { "content": "@AppleSupport Difficult to organise the photos by app wise like WhatsApp and Facebook etc,,,", "role": "customer" }, { "content": "@AppleSupport Why can’t be an always on display with date time in iPhone", "role": "customer" }, { "content": "@AppleSupport Most of the apps in App Store are us less they sshould moly consume your mobile data and as well as battery with no use", "role": "customer" }, { "content": "@AppleSupport In fact apps applications developed by Apple for the iPhone users ar very less", "role": "customer" }, { "content": "@308070 Are you able to send a DM using Twitter's website? If not, connect with us via phone or chat here: https://t.co/IBIY3vMgPj", "role": "agent" }, { "content": "@AppleSupport Both phone and chat is waste as per my experience so far,", "role": "customer" }, { "content": "@AppleSupport Did you understood my issues with iPhone\nMultiple contacts deletion,by app basis photo organiser , wifi hotspot timeout", "role": "customer" }, { "content": "@AppleSupport How to set my passkey for Bluetooth", "role": "customer" }, { "content": "@AppleSupport iTunes music equaliser should be part of within app not under the settings menu", "role": "customer" }, { "content": "@AppleSupport No option to connect iPhone to my wifi router with WPS", "role": "customer" }, { "content": "@AppleSupport Your phone in call log iOS doesn’t Show the message log like sent and received .", "role": "customer" }, { "content": "@AppleSupport For all questions support team Dnt have the answer & they are asking me 2 send it as feedback ,", "role": "customer" }, { "content": "@AppleSupport these are not suggestions they are basic requirements for any iPhone user,,", "role": "customer" } ]

[ { "content": "So, @VirginTrains it seems that although I bought a ticket from you and the journey was delayed by over half an hour, that I have to wait indefinitely for a refund and call three separate numbers to get anywhere - despite applying online. Now you've fobbed me onto Northern Rail.", "role": "customer" }, { "content": "@773426 Do you have a VT reference number we can view or an Email you can DM us with so we can search. ^PA https://t.co/hhfk9c3ylv", "role": "agent" }, { "content": "@VirginTrains Here's the VT ref no: 2326635614", "role": "customer" }, { "content": "@773426 That's the booking reference, when you applied, did you get one that starts VT? ^PA", "role": "agent" }, { "content": "@VirginTrains I got an auto acknowledgement on 11th October, with no reference: \nDear Customer, Thank you for your correspondence, this is an automated response to confirm that we have received your email and we will be in touch again soon.", "role": "customer" }, { "content": "@773426 I can see a case reference listed VT-111017-0301 which is with our team though you should have received a response by now. Apologies for this delay. I've escalated with our Customer Resolutions team ^CB", "role": "agent" }, { "content": "@VirginTrains Thank you, I've received an email from them. But all they are saying is they've forwarded the issue to Northern - again fobbing me off to them. I bought the ticket from you, not them.", "role": "customer" }, { "content": "@773426 If you were delayed on a @121516 service you would need to claim for this through them. The team have passed this over to Northern to look in to ^CB", "role": "agent" } ]

[ { "content": "I'd like to talk to someone to identify what features on Azure we need (and related costs). Who can I talk to? @azuresupport #azcommunity", "role": "customer" }, { "content": "@453497 Hello, our Product Team would be a good place to start. Feel free to reach out, more info here: https://t.co/K9xDgxKV31 ^JI", "role": "agent" }, { "content": "@453497 Hi Hamish, just wanted to check in to see if you were in touch 1 ^FC", "role": "agent" }, { "content": "@453497 with someone from our product team or if there are any outstanding concerns? 2 ^FC", "role": "agent" }, { "content": "@AzureSupport I made contact via text and somebody was supposed to call me by today. However, I’m yet to hear anything", "role": "customer" }, { "content": "@453497 Thanks. Out of curiosity, did you receive any reference ID's or records of the interactions with the team? ^FC", "role": "agent" }, { "content": "@AzureSupport No, unfortunately", "role": "customer" }, { "content": "@453497 Can you confirm whereabouts you based? ^FC", "role": "agent" }, { "content": "@AzureSupport I’m in Australia", "role": "customer" }, { "content": "@453497 Sorry for the delay. We are in touch with someone from the team now and looking into getting someone to 1 ^FC", "role": "agent" }, { "content": "@453497 contact you at the soonest. Do you mind DM'ing us with your contact details (email / telephone number and name, 2 ^FC", "role": "agent" }, { "content": "@453497 if different from what's on twitter) and we will arrange for someone to reach out to you: https://t.co/ObUanPWteA 3 ^FC", "role": "agent" } ]

[ { "content": "The worst change in MacOS High Sierra is the behavior of the music control buttons on the keyboard. Instead of always working, it only works (sometimes) when the application (iTunes/Spotify) is on the screen.", "role": "customer" }, { "content": "*Coincidentally* it doesn't seem to work for Spotify at all. @AppleSupport please tell someone somewhere to bring this back to how it was. I use these buttons all day and now (a) nothing happens or (b) the wrong application is affected.", "role": "customer" }, { "content": "@262669 Let's take a look at what's causing you not to be able to control your iTunes music from your keyboard. To begin, which Mac are you using? Also, is it an external keyboard?", "role": "agent" }, { "content": "@AppleSupport I'm using a MacBook Pro (Retina, 13-inch, Early 2015). This issue occurs on both an (Apple) external keyboard as well as the built-in one. Sometimes the controls work, but when I have https://t.co/IgleL6FdFT open in Safari it will play its notification sound instead, for example.", "role": "customer" }, { "content": "@262669 Thank you. Next, is it fully updated to macOS High Sierra 10.13.1? What version of iTunes are you using?", "role": "agent" }, { "content": "@AppleSupport Both are fully up-to-date. I'm pretty sure this is a 'feature', not a bug, though. As of High Sierra the media keys seem to be binding to the last opened 'controllable' app. It's just that it happens to bind to the wrong apps (like https://t.co/IgleL6FdFT in Safari).", "role": "customer" }, { "content": "@262669 The media keys now control playback for the app you are currently using. If you are using Safari, pressing the play/pause key will attempt to perform this action in Safari. We encourage you to provide feedback concerning this here: https://t.co/eTPVYVFyd8", "role": "agent" }, { "content": "@AppleSupport Thanks for the clarification. I’ve found a third party app that fixes this issue, but I’ll be sure to leave feedback. Thanks!", "role": "customer" }, { "content": "@262669 You're most welcome!", "role": "agent" } ]

[ { "content": "@115911 @118272 agree my insured📱is faulty. Runaround & disconnects. After 4 wks following all protocol, nada. Had 2buy another! F.A.I.L.", "role": "customer" }, { "content": "@483008 Hey Tiffany, if you're still needing assistance with this. Send us a DM and we can get you taken care of. *ChanneyT", "role": "agent" }, { "content": "@TMobileHelp A month. Bounced from rep to rep (6 today) all assuring resolution. I'm done. Spent enough time & money. Maddening. Truly shocked #tmobile https://t.co/k0XyP3Gyu2", "role": "customer" }, { "content": "@TMobileHelp .The upside? Moving on from this, keeping perspective. Prefer to keep positivity alongside for the ride.", "role": "customer" }, { "content": "@483008 Hey Tiff! T-Force has your back & I’d 💗 to remedy this! Click my pic to send me a DM plzzzz 📨📨📨 https://t.co/mn6KTF2tgi *RayNg", "role": "agent" }, { "content": "@483008 Hey Tiffany I got your DM and don't worry we are going to do everything we can to help. *KennethStone", "role": "agent" }, { "content": "@TMobileHelp \"Do\" and \"Help\" are great words to hear!", "role": "customer" }, { "content": "@483008 Well those are two things we are all about here in T-Force, and thank you for being so awesome today! *KennethStone", "role": "agent" }, { "content": "@TMobileHelp and you, KennethStone, have done what no one else could pull off. Doing and Helping. @115911 should know you saved them on this. Thank you!", "role": "customer" } ]

[ { "content": "@118056, why can't I past commends into the web PowerShell terminal browser window?? ?", "role": "customer" }, { "content": "@139811 Could you please explain more what you are unable to do? ^MB", "role": "agent" }, { "content": "@AzureSupport I had a text file with three sets of commands I needed to run. If I put into the clipboard one of those settings, then go back to the PS browser, I cannot paste in via ctrl-v.", "role": "customer" }, { "content": "@139811 Hi, just to confirm, you are unable to use ctrl-v within the PowerShell console? ^JI", "role": "agent" }, { "content": "@AzureSupport Yes, correct", "role": "customer" }, { "content": "@139811 Could you post this here https://t.co/iwOPE1oRCp and send us the link? We'll have an engineer take a look. ^DO", "role": "agent" }, { "content": "@139811 Just checking back in. Did you get a chance to post your question in the forum? ^MB", "role": "agent" }, { "content": "@AzureSupport No I haven't yet. Will try to get to it today.", "role": "customer" } ]

[ { "content": "@VirginTrains Westcoast wins after experiencing Eastcoast today for the 1st time 😂 5 1/2 hours home - Stevenage, I can drive in 3.5. More frazzled than tackling the M1 & missed my meeting!! Not all virgins fault but short staff and delayed train from Doncaster did not help 👊🏻", "role": "customer" }, { "content": "@280717 Come back to us, Sue 😂 ^HP", "role": "agent" }, { "content": "@VirginTrains Trust me tomorrow is London to Manchester. I’m with you all the way 😉👍🏻", "role": "customer" }, { "content": "@280717 We look forward to seeing you back onboard, Sue 😊 ^HP", "role": "agent" }, { "content": "@VirginTrains Do you stock hangover cures in the shop?❤️🙈", "role": "customer" }, { "content": "@280717 We do lovely coffee ☕ ^MW", "role": "agent" }, { "content": "@VirginTrains Hmmm not sure that’s enough today 😂", "role": "customer" }, { "content": "@280717 Hair of the dog? ^MW", "role": "agent" }, { "content": "@VirginTrains Might be me onthe train. Give me sympathy if you see me 🤪 https://t.co/MrVpcGDwRZ", "role": "customer" }, { "content": "@280717 Hair of the dog it is then 🍺 ^MW", "role": "agent" } ]

[ { "content": "@SW_Help do any of your train attendants actually check to see if there are people still getting on the train before closing doors on them?", "role": "customer" }, { "content": "@SW_Help Luckily the transport police at the station were very helpful and made up for it...", "role": "customer" }, { "content": "@403187 Hi Elizabeth, can you let me know which service you are referring to please? ^JM", "role": "agent" }, { "content": "@SW_Help 9.29 from motspur Park", "role": "customer" }, { "content": "@403187 Thank you, and sorry to hear of your experience. I will pass your comments onto the relevant management ^JM", "role": "agent" }, { "content": "@SW_Help Thanks - can you also tell me when children’s travel stopped being free as per this article https://t.co/oCJ4EI7L2U", "role": "customer" }, { "content": "@403187 Hi, this @TFL page explains how the free travel in London operates https://t.co/nToeZf9S9f ^DP", "role": "agent" }, { "content": "@SW_Help @TfL So my daughter should have been free going from motspur Park to Waterloo yesterday - man at the station said we had to pay.", "role": "customer" }, { "content": "@403187 @TfL Hi, your daughter would have needed a 5-10 Zip Oyster card in order to have travelled for free yesterday ^DP", "role": "agent" } ]

[ { "content": "@115858 @AppleSupport I’ve never been so disappointed in an update. This IOS is trash constantly disconnecting my phone from Bluetooth ...", "role": "customer" }, { "content": "@753610 We want to help. Which version of iOS 11 is installed on your iPhone? You'll see this in Settings > General > About.", "role": "agent" }, { "content": "@AppleSupport 11.0.3", "role": "customer" }, { "content": "@753610 Let's have you delete the Bluetooth profile from both devices then pair them again together. Then, test the new pairing.", "role": "agent" }, { "content": "@AppleSupport Give it a shot when I get the chance", "role": "customer" }, { "content": "@753610 Thank you. Yes, please do keep us in the loop.", "role": "agent" }, { "content": "@AppleSupport Alleviated the problem of stopping the music for minutes at a time but if I change the volume it always plays the garbage U2 music...", "role": "customer" }, { "content": "@AppleSupport This update is trash, they’re only done to older phones so it forces you to lose your patience and spend stupid money on the same thing", "role": "customer" } ]

[ { "content": "@VirginTrains got an advance ticket for 13:23 to Coventry from Euston. Might miss as been delayed on other trains, can I get train after", "role": "customer" }, { "content": "@720912 Are you travelling with a ticket that includes a connection at Coventry, or is this a single fare? ^CB", "role": "agent" }, { "content": "@VirginTrains I finish at Coventry", "role": "customer" }, { "content": "@720912 Are you travelling with a single fare from Euston to Coventry, or is this a connection? ^CB", "role": "agent" }, { "content": "@VirginTrains Hi this is a connection. I started my journey in maidstone and ticket is maidstone to Coventry", "role": "customer" }, { "content": "@720912 Be sure to speak with station staff when you arrive in to London as they can endorse the fare to travel on a later train ^CB", "role": "agent" }, { "content": "@VirginTrains Could I ask which staff this is. E.g. Virgin staff or staff of company I was delayed on.", "role": "customer" }, { "content": "@720912 I would speak to both to ensure they can endorse and advise further ^CB", "role": "agent" } ]

[ { "content": "Come on @Tesco how hard is it to work the tech? #technology https://t.co/PHysG3TlDA", "role": "customer" }, { "content": "@702126 Hi James, it looks like their off rather than out of order. Which store was this in please? Thanks, Leah.", "role": "agent" }, { "content": "@Tesco Queensway", "role": "customer" }, { "content": "@702126 Hi James, I've spoken to the management at the store and they informed me the lanes were simply closed. 1/2", "role": "agent" }, { "content": "@702126 She also let me know that there were seven other lanes still open at this time too :). Hope this clears things up. - Peter 2/2", "role": "agent" }, { "content": "@Tesco Not really! Why would half the automated tolls be closed when there’s a line of people waiting... Hopefully @1547 will open near by soon", "role": "customer" }, { "content": "@702126 Hi James, I'm sorry some of our tills were closed, your feedback has been given to my colleagues in store. 1/2", "role": "agent" }, { "content": "@702126 I hope that we can make some changes to prevent large queues in future for you. Thanks - Laura 2/2", "role": "agent" } ]

[ { "content": "Could have died eating a @sainsburys pie. Nearly choked on piece of glass. https://t.co/Tba9zWwqNz", "role": "customer" }, { "content": "@321242 I'm really sorry about this Rob. Are you okay? Do you still have the products packaging and piece of glass found? Aisha", "role": "agent" }, { "content": "@sainsburys Yes ok luckily. Bit on it before swallowing. Yes I still have the glass and packaging.", "role": "customer" }, { "content": "@321242 I'm glad you're alright! Could you please confirm if you're able to return this to store, so we can send it off to... 1/2", "role": "agent" }, { "content": "@321242 ...be tested by our Product Quality Team? If so, please let us know what store you'll be returning it to. Marc 2/2", "role": "agent" }, { "content": "@sainsburys I will return to Sainsbury’s in Dorking. Yes", "role": "customer" }, { "content": "@321242 Thanks Rob! Can you DM us your full name, address and contact number via the link...1/2", "role": "agent" }, { "content": "@321242 ... please? We'll give you a reference number to take with you. Lauren 2/2 https://t.co/MdMtnTlX6H", "role": "agent" } ]

[ { "content": "@115714 just wasted an hour of my life w \"cust service\". You should revisit that title. #horribleservice@sprint", "role": "customer" }, { "content": "@732937 Hello there, what's up? Please, tell us a bit more of what's going on. - FS", "role": "agent" }, { "content": "@sprintcare Trying to cancel a line I thought I already did but was told I could not because the phone had an ap on it that needed to be turned off. Phone is lost", "role": "customer" }, { "content": "@732937 Was the phone an iphone?", "role": "agent" }, { "content": "@sprintcare Yes. It has been lost for years", "role": "customer" }, { "content": "@732937 Do you still have your itunes/icloud login to turn it off.", "role": "agent" }, { "content": "@sprintcare It was my kids phone he doesn't know it", "role": "customer" }, { "content": "@732937 We would recommend calling apple and see if they can help with the login information or can possibly turn off that feature.", "role": "agent" } ]

[ { "content": "I want to buy some stuff from @115821 but they are not shipping to my address. That stuff doesn't available on Amazon India. What should I", "role": "customer" }, { "content": "@177043 I'm sorry the products you'd like to buy aren't available on Amazon.in. Could you let us know what were they? ^HA", "role": "agent" }, { "content": "@AmazonHelp Self Pleasuring stuff", "role": "customer" }, { "content": "@AmazonHelp Disgraceful. We are not as privileged as others to shop on Amazon", "role": "customer" }, { "content": "@177043 You may check under health and care category on our website. ^HA", "role": "agent" }, { "content": "@AmazonHelp Thanks", "role": "customer" }, { "content": "@177043 Sorry to know that the product you are looking for is unavailable with us right now. (1/2) PJ", "role": "agent" }, { "content": "@177043 Please keep checking our website for further updates on the availability of the same. (2/2) PJ", "role": "agent" } ]

[ { "content": "@118916 600000 points and I cant spend them. Thats me finished with IHG. Absolute rubbish now!!!! !", "role": "customer" }, { "content": "@339457 2/2 know your account number and details of the your redemption? Thanks ^lp", "role": "agent" }, { "content": "@339457 1/2 Thanks for posting your comments about the IHG Rewards Club. I'm sorry that you can't use your points for redemption. May https://t.co/2rT0l9N9Cu", "role": "agent" }, { "content": "@IHGService Or lack of redemptions", "role": "customer" }, { "content": "@IHGService Is that it!!!! I'm sorry 😡😡😡😡", "role": "customer" }, { "content": "@339457 Hi. We regret that you are so upset about this. Are you trying to redeem a Reward Night or a merchandise? Thanks ^lp https://t.co/2rT0l9N9Cu", "role": "agent" }, { "content": "@IHGService Rewards nights are almost becoming impossible to claim at certain brands, int co tinental, crowne plaza and some HI's. Try to book in cities", "role": "customer" }, { "content": "@339457 1/2 There's certain number of rooms allocated for Reward Nights per hotel. Once this allocation is gone, Reward Night won't be https://t.co/2rT0l9N9Cu", "role": "agent" }, { "content": "@339457 2/2 available to book. We're sorry for the inconvenience. If you can't book in a hotel, we suggest checking other location. ^lp", "role": "agent" }, { "content": "@IHGService What everywhere and even months in advance and cant book a week. Sorry just bot goid enough.", "role": "customer" } ]

[ { "content": "@sainsburys Hiya, when are your Christmas home delivery slots going to be released?", "role": "customer" }, { "content": "@688992 We don't have this info available at the moment but delivery slots are generally available 3 weeks in advance. If you are a delivery pass holder they are available 4 weeks ahead. Sas", "role": "agent" }, { "content": "@sainsburys Okay thanks. I am a delivery pass holder. Will we get an email notification?", "role": "customer" }, { "content": "@688992 I'll have a look into this for you and will be back ASAP. Sas", "role": "agent" }, { "content": "@sainsburys Cheers 🙂", "role": "customer" }, { "content": "@688992 Hi Kimberley! The delivery slots will become available 4 weeks prior to you desired delivery slot. I hope this helps. Gordon.", "role": "agent" }, { "content": "@sainsburys That’s great, thanks for getting back to me.", "role": "customer" }, { "content": "@688992 Happy to help! Gordon.", "role": "agent" } ]

[ { "content": "@116549 amazon without warning canceled my Xbox one x order. How can I still get on 7th. Please help this is such bullsh***", "role": "customer" }, { "content": "@423984 We'd love to help, Robert! First we'll need a little more info. Did we send an e-mail explaining the cancellation? ^JD", "role": "agent" }, { "content": "@AmazonHelp You sent an email saying the card was declined but in that same email you canceled the order?", "role": "customer" }, { "content": "@AmazonHelp My account was recently breached so I received a new card", "role": "customer" }, { "content": "@423984 Orders with payment issues cancel if the payment isn't updated in 3 days. I'm sorry for any inconvenience this causes! ^SH", "role": "agent" }, { "content": "@AmazonHelp But the email was only 1 day old! Which means you canceled in only 1 day.", "role": "customer" }, { "content": "@AmazonHelp So how does this make since. Now I’m screwed", "role": "customer" }, { "content": "@AmazonHelp Why can’t my exact order be re-ordered. The 1 unit that I pre ordered should be available since you don’t even take pre orders for weeks.", "role": "customer" } ]

[ { "content": "@GWRHelp Thanks for a £10 refund charge on a £16 ticket because of an error. GWR profits over service, train is now running 8 minutes late! !", "role": "customer" }, { "content": "@414697 Hi Michael. What service are you referring to please? Rach", "role": "agent" }, { "content": "@GWRHelp Thanks for reacting to my main concern. Your trains are always late particularly during school holidays my concern is about refund charge! !", "role": "customer" }, { "content": "@414697 Can you confirm your booking reference via DM please? Rach", "role": "agent" }, { "content": "@GWRHelp I don't have a booking reference I have a return ticket from a machine. Why are you charging £10 to change the ticket?", "role": "customer" }, { "content": "@GWRHelp It was a peak ticket meant for today but accidentally purchased last night when there were no more peak services left to run in the day", "role": "customer" }, { "content": "@414697 If the GWR train you planned to catch was cancelled or delayed, and you didn’t travel, you can claim a full refund. 1/2", "role": "agent" }, { "content": "@414697 If you decided not to travel for any other reason, we will charge a £10 admin fee for every application made. 2/2 Rach", "role": "agent" }, { "content": "@GWRHelp what costs does a £10 admin charge cover? Your machine broke as I purchased a ticket which led to me rushing and buying for wrong day.", "role": "customer" }, { "content": "@414697 Can you send me a photo of the tickets via DM please? Rach https://t.co/Fg4VGS9qNo", "role": "agent" } ]

[ { "content": "@CoxHelp hi, need help setting my modem/router combo to bridges mode.", "role": "customer" }, { "content": "@165297 The modem you desccribed handles Internet, home network, and telephone service. -Chris", "role": "agent" }, { "content": "@165297 It can be exchanged for one that handles just the Internet and telephone services. -Chris", "role": "agent" }, { "content": "@CoxHelp I bought this modem outright from you in 2013. How do I go about exchanging it?", "role": "customer" }, { "content": "@CoxHelp So do I go to a cox store?", "role": "customer" }, { "content": "@165297 The 3925's are not allowed to be purchased, I could check your account however it's likely a rental. -Chris", "role": "agent" }, { "content": "@CoxHelp It's a 3825.", "role": "customer" }, { "content": "@165297 Hi Kyle, that definitely does make a difference then (no phone), DM the account info and I can see what the situation is.-Chris", "role": "agent" }, { "content": "@CoxHelp Thanks Chris. DM sent", "role": "customer" } ]

[ { "content": "@sainsburys Sainsbury’s lemon and raisin pancakes, with one lonely raisin! Why? https://t.co/qMctkGiC3j", "role": "customer" }, { "content": "@468383 Sorry John! Can you give us the barcode and confirm the store you got these from please? Danny", "role": "agent" }, { "content": "@sainsburys Very sorry I threw away the packaging. Purchased from Sainsbury’s, liphook in Hampshire. Kindest Regards, \n\nJohn Hall", "role": "customer" }, { "content": "@468383 Thank you, can you confirm the right product here please - https://t.co/S7Ncgfcy49?", "role": "agent" }, { "content": "@sainsburys https://t.co/b8IaxhBRK8", "role": "customer" }, { "content": "@468383 Thank you, if you DM me your Nectar card number via this link I can get a refund added for you and make sure this is fed back. Robbie https://t.co/MdMtnTlX6H", "role": "agent" }, { "content": "@sainsburys Liphook store, nectar is https://t.co/z3J3J57Vin", "role": "customer" }, { "content": "@468383 Thanks, I fed this back for review. I also added 140 points (70p) to your Nectar card, they'll clear for use in 72 hours...1/2", "role": "agent" }, { "content": "@468383 ...Hope you have a great weekend. Maclaine 2/2", "role": "agent" } ]

[ { "content": "Just been to @Tesco express, asked the assistant where the Bovril was..'never heard of it' he said! !🤤 I give up!! !", "role": "customer" }, { "content": "@468661 Hi there, that's very strange indeed. can you let me know which store this was at and can have a look for you? TY - Lee", "role": "agent" }, { "content": "@Tesco Boar lane, Leeds..ain't bothered tbh about not having it. More the fact the young lad had never heard of it! 😂", "role": "customer" }, { "content": "@468661 Sounds like our colleague could have been more helpful, I'd be happy to contact the store to let them know if you like? 1/2", "role": "agent" }, { "content": "@468661 Please give a brief description of the colleague and time you visited so I can do this. Also, The Herbs was a great show! TY - Struan 2/2", "role": "agent" }, { "content": "@Tesco I'm not a grass you know! !", "role": "customer" }, { "content": "@468661 No worries! I've had a look and they don't stock it at that store, but they have it in the Bond St. Metro! :) TY - Robyn", "role": "agent" }, { "content": "@Tesco Can i have 4 cans of Brewdog Elvis juice as compensation? As i had to use an Oxo cube instead.. ta", "role": "customer" }, { "content": "@468661 Nice try! But I'm afraid not. The most I could offer is to log your suggestion that we start selling Bovril in your local store. - Cameron", "role": "agent" } ]

[ { "content": "@43734 Why do @marksandspencer Mini Bites tubs only warn about Peanuts if u read the French or Dutch? #peanutallergy #badlabelling https://t.co/cPOyevGqu8", "role": "customer" }, { "content": "@43734 @marksandspencer https://t.co/iYpWi9IOOa", "role": "customer" }, { "content": "@370980 @43734 Hi Laura, we do have the warning in the blue box for our UK tubs.", "role": "agent" }, { "content": "@marksandspencer @43734 That just says Nuts. Peanuts are different. Why be more specific in other languages? This is life or death for sufferers.", "role": "customer" }, { "content": "@marksandspencer @43734 @5453 @15633 Do other companies list different allergies in other languages? Are the labelling rules that vague?", "role": "customer" }, { "content": "@370980 @43734 @5453 @15633 We've just looked into this for you, Laura. Customer contacts have shown an increase in questions about whether nut labeling includes 1/4", "role": "agent" }, { "content": "@370980 @43734 @5453 @15633 both nuts and peanuts. As a result, we’re changing our nut alibi labelling to make it clearer for our customers. The allergy information", "role": "agent" }, { "content": "@370980 @43734 @5453 @15633 on the back of the packaging will now separate nut and peanut allergies. We’re making these changes gradually but customers may 3/4", "role": "agent" }, { "content": "@370980 @43734 @5453 @15633 start to notice the change over the next few weeks. We hope this helps. 4/4", "role": "agent" } ]

[ { "content": "Hey @VirginTrains, just tried to by tickets through your app & in the 10 seconds from selecting them to paying they became \"unavailable\". Reset the app & now they've gone up! Really disappointed. Tempted to go with Chiltern. Don't supposed you want to offer them at old price?", "role": "customer" }, { "content": "@140910 Were these Advance tickets? If so they are subject to availability and may have been booked by someone else. Therefore we cannot offer them at the other price. ^BT", "role": "agent" }, { "content": "@VirginTrains They were advance tickets, yes, but surely you shouldn't make a product available at a price let peope go through the process and then increase the price. Other ticketing sites guarantee the ticket is yours, subject to payment, as soon as you select it", "role": "customer" }, { "content": "@140910 I'm afraid these can be booked by someone up until the booking page ^MM", "role": "agent" }, { "content": "@VirginTrains I was on the booking page. I'd put my card details in and then it rejected it because you'd sold them to someone else.", "role": "customer" }, { "content": "@140910 Do you have a screenshot of this, Chris? ^MM", "role": "agent" }, { "content": "@VirginTrains Sadly not as I then had to go out of the app and back in. That's when the price increased.", "role": "customer" }, { "content": "@VirginTrains Don't worry, it's not just you. @123241 have just done the same 🤦🏻‍♂️", "role": "customer" }, { "content": "@140910 The Aftersales team may be able to advise further via Websupport LiveChat https://t.co/PAMNyrwzCC ^MM", "role": "agent" }, { "content": "@VirginTrains Just done that. They aren't allowed to help re tickets sales and have told me to call the sales team...", "role": "customer" }, { "content": "@140910 They would be best to advise ^MM", "role": "agent" } ]

[ { "content": "@AskPlayStation The power indicator for Sony 4 does not appear", "role": "customer" }, { "content": "@AskPlayStation What's the solution?????? ?", "role": "customer" }, { "content": "@411895 Here to help! Please provide us more details about the issue that you are having in order to better assist you.", "role": "agent" }, { "content": "@AskPlayStation When I press power button no work but when I press eject power appear sound like whistle (I mean eject power it's work )", "role": "customer" }, { "content": "@411895 Sorry to know that. Please follow the steps in the next link: https://t.co/4QwhQCQ9wk", "role": "agent" }, { "content": "@AskPlayStation Does this indicate a problem in power supply?????? ?", "role": "customer" }, { "content": "@411895 Make sure it is properly connected. Press the power button for 30 sec and check if it loads to Safe Mode.", "role": "agent" }, { "content": "@AskPlayStation How can I fix motherboard for PS ??? ?", "role": "customer" }, { "content": "@411895 Hi there! Check out the next article on how to get service and repair: \nhttps://t.co/i6nPDcNQo7", "role": "agent" } ]

[ { "content": "@116076 Store 3752 changed the delivery policy to have a minimum of $11. Now I can't redeem my rewards without buying extraneous items to meet the minimum. I used to order from you guys on a weekly basis. I will be sticking to Dominos from here on out. Thanks for your loyalty", "role": "customer" }, { "content": "@808286 We're sorry about this! Please DM us your contact info and we can forward your concerns. Thanks!", "role": "agent" }, { "content": "@AskPapaJohns Forward my concerns to whom? I already talked to the manager of the store and he redirected me to customer service. I waited on the line for approximately five minutes before I hung up.", "role": "customer" }, { "content": "@808286 We would be forwarding this to the store operators who over see this location. We're sorry about this.", "role": "agent" }, { "content": "@AskPapaJohns \"Would be\"? What does that mean?", "role": "customer" }, { "content": "@808286 We plan to forward your concerns to the store operators who over see this location. These operators over see changes like the minimum delivery amount. Feel free to DM us your contact info and we can inform the operators that you are not happy with this. Thanks,", "role": "agent" }, { "content": "@AskPapaJohns I want you as a company to make sure that loyal customers are allowed to redeem their awards without penalty. I attached a picture of all the pizzas that I ordered in the last 2 weeks and one of which I ordered today. https://t.co/4fz2OBsrNi", "role": "customer" }, { "content": "@AskPapaJohns I already told you the store number. 3752 in Boston, MA.", "role": "customer" }, { "content": "@808286 Yes. We asked for your contact info. Thank you for your time!", "role": "agent" } ]

[ { "content": "If you really wanna know how to pack a 7 day bag - Let @Delta lose your bag for a month and have to buy on a strict travel budget.", "role": "customer" }, { "content": "@Delta Only for you to hope they reimburse your receipts", "role": "customer" }, { "content": "@Delta Work clothes for a month - I freelance.. that is basically any and everything any day of the week.", "role": "customer" }, { "content": "@491256 ...at (800) 325 8224. Thank you for your time and patience. *HFG 2/2", "role": "agent" }, { "content": "@491256 I am very sorry for the loss of your bag. Have you filled a claim and followed up with our baggage team? Please call our baggage team... 1/2", "role": "agent" }, { "content": "@Delta It's been a month.. you seriously think I haven't reached out through the proper channels? Too bad automated responses don't come..", "role": "customer" }, { "content": "@Delta With contextual awareness or common sense.", "role": "customer" }, { "content": "@491256 ...proper channels were followed as we have no way of knowing if you did or not without asking. *ABN 2/2", "role": "agent" }, { "content": "@491256 We don't use canned or automated responses, Brittany. Our apologies for coming across as robotic or automated. We have to ensure the... 1/2", "role": "agent" } ]

[ { "content": "#VTUPDATE Services are likely to face delays for the remainder of the day https://t.co/8Nd6h3aBZ1", "role": "agent" }, { "content": "@VirginTrains Unimpressed at Birmingham New street. Platform is jammed, no direction, it is absolute carnage!", "role": "customer" }, { "content": "@287397 Not great to hear, there has been issues today with a points failure causing this, Frankie ^MW", "role": "agent" }, { "content": "@VirginTrains My journey was disrupted in the morning already so knew about the problem, however directing and informing passengers would be helpful! Especially when 3 trainloads of people try to get on one train!", "role": "customer" }, { "content": "@287397 We can appreciate that, many apologies ^MW", "role": "agent" }, { "content": "@VirginTrains Just to add to the insult on a packed and heavily delayed train. No onboard service either. The staff doesn’t even try.", "role": "customer" }, { "content": "@287397 Sorry for your expereince, Delay Repay compensation is available to those who have been caught up in disruption and delayed by over 30 minutes. Please claim via our Delay Repay form here - https://t.co/v2F1XYIfEP ^MM", "role": "agent" }, { "content": "@VirginTrains Not good at all. Disappointing. Can’t claim delay repay as the train has “only” 25 minutes delay.", "role": "customer" } ]

[ { "content": "@Tesco Hello, I bought 2 Tesco's own Xero Colas and was wondering why one of them tasted awful, it was 8 months out of date (APR 2017) so I checked the other bottle, but that one says APR 2018 and is fine.", "role": "customer" }, { "content": "@240999 Hello there, I am sorry you have purchased an out of date bottle of pop, can you please DM your full name, address and email? Can you also send a pic of your full receipt and the barcode on the coke? I can issue a Moneycard refund. 1/2", "role": "agent" }, { "content": "@240999 I will also call the store when they reopen and ask them to check to ensure there are no more on the shelves. Would you prefer to receive an email Moneycard you can use straight away, or one posted which can take up to 10 days? Chris 2/2", "role": "agent" }, { "content": "@Tesco That's a great idea, and I'm okay for a refund, it was only 50p.", "role": "customer" }, { "content": "@240999 Hey there, I've just called the Park Road Extra store and have spoken with Martin, who is currently the Duty Manager on shift this morning. 1/4", "role": "agent" }, { "content": "@240999 Whilst on the phone to him today, he checked the shelves and confirmed that there are no longer any out of date bottles available on shelves; one must have slipped through the net for which he has apologised for. 2/4", "role": "agent" }, { "content": "@240999 We'd insist on offering you a refund, given the fact that one of the bottles was out of date, this is a mistake on our part, and one you shouldn't have to pay for. 3/4", "role": "agent" }, { "content": "@240999 If you were happy to provide the details requested by Chris, we can get this setup for you and ensure you aren't left out of pocket. Kind Regards - Rob 4/4", "role": "agent" }, { "content": "@Tesco I have sent you a Direct Message with all the details requested.", "role": "customer" }, { "content": "@240999 Hi Kristo, that's great, thanks very much. I've arranged for a refund and extra for another bottle on us. This will be with you in the next half hour. If there's anything else I can do for you today, let me know! TY - Robyn", "role": "agent" } ]

[ { "content": "@Delta He got sent on a last min business trip and is spending his 30th birthday alone without his family and fiancé. Flight 1461 SAN-MSP!🙏", "role": "customer" }, { "content": "@210573 I see in his itinerary that his birthday is tomorrow. His flight today is already flying. Since the birthday is tomorrow, I put in a *CKP", "role": "agent" }, { "content": "@210573 note asking to sing \"Happy Birthday\" to him on tomorrow's flight from Minneapolis to Dallas. Hope he has a great day! *CKP", "role": "agent" }, { "content": "@Delta Um, you are AMAZING! Can you add that it's from his fiancé Stephanie? Thank you! ☺️✈️ #DeltaProud", "role": "customer" }, { "content": "@210573 Can do. Have a great rest of your Monday and thanks for tweeting us! *CAR", "role": "agent" }, { "content": "@Delta Bummer. He just landed and said no HBD message. 😏", "role": "customer" }, { "content": "@210573 ...unable to do it every time. *AOS 2/2", "role": "agent" }, { "content": "@210573 Oh no. Sorry, that couldn't honor the Happy Birthday wishes. We try our best to honor this special request. Unfortunately, we are... 1/2", "role": "agent" }, { "content": "@Delta No worries, thanks!", "role": "customer" }, { "content": "@210573 You are most welcome. Thank you so much for tweeting us today. *AOS", "role": "agent" } ]

[ { "content": "#sprint worse service in America. Never get sprint ever ever ever", "role": "customer" }, { "content": "@275028 Can I please have your nearest ZIP code an cross street? I would like to help. - IR", "role": "agent" }, { "content": "@sprintcare 89121, Laguna Shores Lane", "role": "customer" }, { "content": "@275028 Hey Tony. It is very unfortunate and difficult to deal with poor service connection, we will work with you to resolve your issue. Continue to bear with us while we check your data coverage. Thank you. -CA", "role": "agent" }, { "content": "@sprintcare Ya I’ve been telling you guys about how bad my service is and you guys don’t care. 6+ months. Your customer service is shit. Worse company I’ve ever dealt with. I’ll hold my breath.", "role": "customer" }, { "content": "@275028 We do apologize for any inconvenience caused in the past. -CA", "role": "agent" }, { "content": "@275028 We have check your coverage issues and there are no issues within your area. Please send us a Direct Message, so that we can further assist you. -CA", "role": "agent" }, { "content": "@sprintcare Sounds exactly like what I thought you’d guys say https://t.co/PHmc4jWNua", "role": "customer" }, { "content": "@275028 Please provide the make and model of your device. Thank you. -CA", "role": "agent" }, { "content": "@sprintcare iPhone 7+, it’s not the make model or device. This is my second device, my wife’s second device and same results on all. Your service sucks, smack dab in the middle of the city.", "role": "customer" }, { "content": "@sprintcare https://t.co/I9MPuwe0Mx", "role": "customer" }, { "content": "@275028 Here are some troubleshooting steps to further assist. 1.Verify mobile data is enabled.1.From the Home screen, tap Settings. 2.Tap Cellular.", "role": "agent" }, { "content": "@275028 Perform a soft reset. A soft reset restarts the phone and does not erase any of the content or data. https://t.co/k22DLocULy and hold down Home and Power buttons.", "role": "agent" }, { "content": "@275028 .Update Data Profile.", "role": "agent" }, { "content": "@275028 Hey your matter was brought to my attention, please send a DM so that your matter can be assisted. I am here to help. Resolution Supervisor --KR", "role": "agent" }, { "content": "@sprintcare What is a DM?", "role": "customer" }, { "content": "@275028 Please send us a Direct Message, so that we can further assist you. Resolution Supervisor --KR", "role": "agent" } ]

[ { "content": "@ATVIAssist hello my call of duty is not working", "role": "customer" }, { "content": "@315710 Hi there! Can you please clarify what game and platform you are having issues with? Are you receiving any error messages? ^TV", "role": "agent" }, { "content": "@ATVIAssist Call of duty black ops 2", "role": "customer" }, { "content": "@315710 What exactly is happening? Are you receiving any error messages? What platform are you on? ^TV", "role": "agent" }, { "content": "@ATVIAssist I will spawn in and it takes me to the loading screen there is no error xbox one", "role": "customer" }, { "content": "@315710 Can you please clarify what happens when you load in? What is your gamertag? ^TV", "role": "agent" }, { "content": "@ATVIAssist It loads i spawn in it loads again till the game stops crazycowgta5", "role": "customer" }, { "content": "@315710 Please reach out to me at this link for further assistance. Thank you. ^TV https://t.co/c9WoAfwenP", "role": "agent" } ]

[ { "content": "@AskAmex When is interest charged on Charge Cards with Pay Over Time, Sign and Travel, etc. From the Due Date or from the Closing Date?", "role": "customer" }, { "content": "@401031 Hi there, thx for tweeting us. That's a great Q! Card Members can avoid paying interest by paying the Account Total", "role": "agent" }, { "content": "@401031 New Balance (the Pay in Full Pay Over Time balances) in full by the Payment Due Date each month.", "role": "agent" }, { "content": "@401031 The exception to this is charges transferred by the Card Member using the Select & Pay Later feature.", "role": "agent" }, { "content": "@401031 Select & Pay Later charges start to accrue interest on the date the Card Member transfers the charge to the Pay Over Time balance.", "role": "agent" }, { "content": "@401031 Hope this helps. ^Naomi", "role": "agent" }, { "content": "@AskAmex Of course but that isn't my question. But thanks.", "role": "customer" }, { "content": "@401031 Interest is accrued from the Due date. Enjoy your day,^In", "role": "agent" }, { "content": "@AskAmex Thanks!", "role": "customer" }, { "content": "@401031 You’re welcome. If you need us in the future we are just a tweet away!^In", "role": "agent" } ]

[ { "content": "@AsurionCares i did not forget about my issue. Will you all compensate me for an employee disseminating faulty information? #IWantMyBeats #IDeserveFairTreatment", "role": "customer" }, { "content": "@618586 Unfortunately, we are not able to offer any compensation. ^KF", "role": "agent" }, { "content": "@AsurionCares That’s absolutely disgraceful that I️ have to pay for an employees miscue", "role": "customer" }, { "content": "@618586 We have forward your information to our team and we will be in touch to discuss your concerns. ^KF", "role": "agent" }, { "content": "@AsurionCares I have yet to hear from a member from your team. When should I expect to?", "role": "customer" }, { "content": "@618586 We have escalated this to a specialist for someone to reach you further. Please let us know if you have not been contacted by Friday. Thank you for your patience. ^AW", "role": "agent" }, { "content": "@AsurionCares I have yet to be contacted, when should I expect to hear from a specialist?", "role": "customer" }, { "content": "@618586 We have escalated this situation to our Amazon Corporate team. Once we have finished an investigation, we will follow up with you. Thank you for your patience. ^KF", "role": "agent" } ]

[ { "content": "After upgrading iPhone7 to iOS 11 and then connecting it to my car navigator with USB, the song list is no longer displayed. @AppleSupport", "role": "customer" }, { "content": "@447897 We're glad to help! First, have you restarted your iPhone since noticing this? Here's a guide: https://t.co/tqjOBvBgl0", "role": "agent" }, { "content": "@AppleSupport I connected it after restarting my iPhone twice, but it did not get better. My lightning cable is new one.", "role": "customer" }, { "content": "@AppleSupport On iOS 10.3 my iPhone could connect to car navigation without problems. Obviously it is a problem of iOS 11.", "role": "customer" }, { "content": "@447897 Got it, thanks!. Let us know if the steps in the guide help. Also, what's the iOS version number in Settings > General > About?", "role": "agent" }, { "content": "@AppleSupport My iPhone works on iOS 11.1", "role": "customer" }, { "content": "@447897 We're happy to hear that! Let us know if you need any help in the future.", "role": "agent" }, { "content": "@AppleSupport Similar problems were found on twitter and many others. I hope you will improve this problem on iOS 11.2.", "role": "customer" }, { "content": "@447897 We still want to help you. DM us, and we'll continue there. https://t.co/GDrqU22YpT", "role": "agent" } ]

[ { "content": "Who else is having same issues w-T-Mobile? I recd about dz dm with similar stories, I really am sorry u r dealing w-tech issues & cust service. I believe u Cuz of this #exhausted #lies #runaround https://t.co/weFIV0Dtxu", "role": "customer" }, { "content": "@130878 I would love to help you out today. Shoot me a DM. I'm here for you! :) https://t.co/oNgSAZYqFR *JawedK", "role": "agent" }, { "content": "@TMobileHelp Is this a computerized response & not a actual person? I mean seriously.", "role": "customer" }, { "content": "@130878 I am definitely an actually person. I am definitely willing to help you :) \nPlease shoot me a DM https://t.co/oNgSAZYqFR #GotYourBack *JawedK", "role": "agent" }, { "content": "@TMobileHelp #readDM #been there done that 4 hours. #17 years still #NORESPECT", "role": "customer" }, { "content": "@130878 Hey, thank you so much for sending a DM. I do apologize we've not received it. Please try again #AppreciateYou https://t.co/oNgSAZYqFR *JawedK", "role": "agent" }, { "content": "@TMobileHelp So this is just a joke, well I am glad u were entertained. #rude. #not listening #lies", "role": "customer" }, { "content": "@130878 No jokes! However,if you need a song and dance we got you virtually! Please just send us a DM so that we can sure you know that we appreciate your loyalty. The last conversation we have that you sent a DM was yesterday, but nothing today.https://t.co/jg1YyB1ZS7 *CherneilRandolph", "role": "agent" } ]

[ { "content": "Okay for some reason Spotify won't let me listen to the album. Really @SpotifyCares #meaningoflife https://t.co/zNdVSfX0Mc", "role": "customer" }, { "content": "@426501 Hey! Help's here. What device, operating system, and Spotify version are you rocking? We'll see what we can suggest /RA", "role": "agent" }, { "content": "@SpotifyCares I'm using a Chromebook. For some reason, this is what I keep getting when I try to start the album. https://t.co/nC0yqR0opV", "role": "customer" }, { "content": "@426501 Got it! Could you try restarting your computer? Let us know how it goes /RA", "role": "agent" }, { "content": "@SpotifyCares I tried and it didn't work. I even tried logging out of my account and back in and that still didn't work.", "role": "customer" }, { "content": "@426501 Hmm, that's odd. Could you try logging in using a different device and let us know if you're able to play the album? /RA", "role": "agent" }, { "content": "@SpotifyCares I'm able to play it on my kindle fire with one problem.", "role": "customer" }, { "content": "@SpotifyCares *no", "role": "customer" }, { "content": "@426501 Can you DM us your account's email address? We'll take a look backstage /RA https://t.co/ldFdZRiNAt", "role": "agent" } ]

[ { "content": "6 year customer. About to end. Why do you not have fox sports 2? Can’t even watch supercross and I pay you 200$ a month? Bye. @115900 @comcastcares", "role": "customer" }, { "content": "@379303 We constantly evaluate content availability for our customers. We can pass along your feedback and note your interest.-AC", "role": "agent" }, { "content": "@comcastcares No you constantly throttle. Stop lying. The 6 years I was with you was worse than an ex.", "role": "customer" }, { "content": "@379303 I recognize your frustration and if you have any other questions and/or concerns please let us know. -AB", "role": "agent" }, { "content": "@comcastcares Lol have I not let you kno? Whoever the fuck AB is has a job? That’s crazy", "role": "customer" }, { "content": "@379303 Please send us a DM with your account information and we'd be happy to address your concerns. -EG", "role": "agent" }, { "content": "@comcastcares No thanks. Your customer service is a joke.", "role": "customer" }, { "content": "@comcastcares And trust me. 6k people are about to know how you treat your true subs. I pay you 200$ a month for you to fuck me? Nah.", "role": "customer" }, { "content": "@379303 I'm sorry you feel this way. If you change your mind please don't hesitate to reach out. We are available 24/7 for assistance. -EG", "role": "agent" }, { "content": "@comcastcares Call me now then. If you really care.", "role": "customer" }, { "content": "@379303 We primarily deal with issues on social media through messaging for record keeping purposes. We are able to address any concerns via DM. -EG", "role": "agent" }, { "content": "@comcastcares Great strategy. Keep in mind I’m a YouTuber that streams every day. Viewers literally watch you throttle my internet", "role": "customer" }, { "content": "@379303 We will never throttle your internet. Please let us know if you'd like further assistance with this or any other issue. -EG", "role": "agent" } ]

[ { "content": "@115769– help! Since your update from 6 to CC all my RAM is being used to just run basic functions. Editing time has slowed to a crawl because each photo takes minutes to work on instead of seconds.", "role": "customer" }, { "content": "@638823 Hi Sarah, do you have Lightroom Classic CC installed? Also, please try the steps mentioned in the article to improve Lightroom performance: https://t.co/bnTQklVUca . ^Tanuj", "role": "agent" }, { "content": "@AdobeCare Yep, I have classic CC installed. I've also made sure to increase the Cache size, defragment the disc, and the other things listed. It helped a little, but it's still overwhelmingly eating up my RAM.", "role": "customer" }, { "content": "@638823 Thanks for the additional information, Sarah. We're looking into this and will follow up with next steps ASAP ^Madison", "role": "agent" }, { "content": "@638823 How much RAM do you have on your computer? ^Tanuj", "role": "agent" }, { "content": "@AdobeCare 8GB. But I've realized that the problem isn't RAM but the process. It is constantly freezing and eating up every bit of space. This didn't happen until the switch to CC.", "role": "customer" }, { "content": "@638823 Hi Sarah, May be its a repeated suggestion, Have you tried turning of the GPU from the Lightroom preferences? Preferences > Performance tab > Uncheck GPU > Restart Lr. Thanks. ^MG", "role": "agent" }, { "content": "@AdobeCare Yeah, I've had that turned off for a long time", "role": "customer" }, { "content": "@638823 Hi Sarah, Could you please help us with screenshots of the high CPU usage you've reported? Have you tried running Lightroom with no other apps running in the background and how much RAM is being used by Lightroom when it is idle? Thanks, ^AK https://t.co/iuwZCjz4Or", "role": "agent" } ]

[ { "content": "@XboxSupport Is it normal for my Xbox One X to be making pretty loud fan noises? Even while the console is off? It seems to be louder than my original One.", "role": "customer" }, { "content": "@682850 Hiya! Just to clarify, does your console have plenty of room for ventilation: https://t.co/zI97SiDxFi Also, is your console plugged directly into a wall outlet? ^JA", "role": "agent" }, { "content": "@XboxSupport Yes it does have plenty of ventilation, and no it is not directly to the wall outlet. I have it connected to a surge protector.", "role": "customer" }, { "content": "@682850 Thanks for this info, a direct wall outlet connection would be recommended: https://t.co/nflNKVYTaW If you 1 ^EZ", "role": "agent" }, { "content": "@682850 plug the console directly into the wall outlet & test for a bit, do you hear this noise? 2 ^EZ", "role": "agent" }, { "content": "@XboxSupport It seems to have stopped that noise, thank you! Also does having it connected to a surge protector mess up the console in any way? Because that noise was worrying me", "role": "customer" }, { "content": "@682850 We could not speculate on this, but a surge protector is not recommended since the power supply has built-in protection. ^EZ", "role": "agent" }, { "content": "@XboxSupport Okay, thanks again!", "role": "customer" } ]

[ { "content": "16 days ago @115714 took $1200 from my bank account without notice. We called and were told the mistake would be fixed in 2-5 days… #sprint", "role": "customer" }, { "content": "@115714 #2weekslater", "role": "customer" }, { "content": "@152116 Please shoot us d DM, so we can assist you further. - LP", "role": "agent" }, { "content": "@sprintcare we have called several times and even emailed sprint corporate.", "role": "customer" }, { "content": "@sprintcare we keep being told the same thing “2-5 days” “we’ll contact you shortly” etc.", "role": "customer" }, { "content": "@sprintcare yet the issue has still not been fixed.", "role": "customer" }, { "content": "@sprintcare it seems the only way to get your attention is bad publicity.", "role": "customer" }, { "content": "@152116 To me customer service is doing the right thing, that's why I would like to speak about this on a private platform. Please DM me so I can further assists you. - LP", "role": "agent" }, { "content": "@sprintcare I’ll DM you, but for the record, you all aren’t exactly the ones to talk about doing the “right” thing.", "role": "customer" }, { "content": "@152116 I'll be waiting for private message! Thanks in advance for trying and giving me the chance to help you out. - LP", "role": "agent" } ]

[ { "content": "@122951 Did a recharge of 346 RS after browsing the plan from the list. Now @idea_cares @116331 Denying there is no plan. WTF is this? https://t.co/gP8Q8Iw7ph", "role": "customer" }, { "content": "@127530 Sorry for trouble. We have noted your concern and will get in touch with you soon. Regards, Vicky", "role": "agent" }, { "content": "@idea_cares Please provide the timeline.", "role": "customer" }, { "content": "@127530 We will get in touch by today with you for further assistance. Regards, Vicky", "role": "agent" }, { "content": "@127530 Please let us know convenient time to reach you as we were unable to get through on given contact nos. Rgds Neha", "role": "agent" }, { "content": "@idea_cares Please reach out on 9558337630. In case +917046125882 is not reachable. After 11:00 AM in the morning is fine.", "role": "customer" }, { "content": "@127530 Thank you for sharing your contact details. We will get in touch with you soon. Rgds, Amit", "role": "agent" }, { "content": "@127530 As per our telecon, your issue has been initiated under SR# :1-148450331275 & expected completion date is 3/11/2017. Heetali", "role": "agent" } ]

[ { "content": "@116331 \nHi Team \nYour Postpaid Channel \nStore Name is Girme Cellular Pune Charge me Rs 50 For MNP Sim without Any fr Charges.", "role": "customer" }, { "content": "@514690 We do apologize for the unpleasant experience. Please DM your Idea and Alternate number for further assistance. Rgds, Mahi", "role": "agent" }, { "content": "@idea_cares 9320006348", "role": "customer" }, { "content": "@idea_cares This Idea Mnp no 9326006348", "role": "customer" }, { "content": "@idea_cares Other Mnp no 9322378000 \nShree Cellular Sinhgad Road Charge me Rs 50 for Sim and Rs 450 Re Charge for 3 months Unlimited Calls Plus 1Gb data", "role": "customer" }, { "content": "@idea_cares My Contact No 9320006348", "role": "customer" }, { "content": "@514690 Sorry for the trouble caused. Kindly share with us the exact address of the Idea store with pin code (1/2)\nRgds,\nDarshan.", "role": "agent" }, { "content": "@514690 where you have faced the issue to take appropriate actions. (2/2)\nRgds,\nDarshan.", "role": "agent" }, { "content": "@514690 We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care", "role": "agent" } ]

[ { "content": "Eager to get to DTW to engage w/@389184. However, stuck on tarmac in MKE cause my @AmericanAir flight has unknown glitch.", "role": "customer" }, { "content": "@389183 Our crew's working hard to prepare for takeoff and we'll have you in DTW as soon as we have a chance. We appreciate your patience.", "role": "agent" }, { "content": "@AmericanAir I get it. I'm probably going to miss my connection in ORD to DTW. So I gotta figure that situation out.", "role": "customer" }, { "content": "@389183 We've added a back up flight for you to DTW, just in case it's needed.", "role": "agent" }, { "content": "@AmericanAir Will prob need it as connection is departing in 5 min, and I'm still taxiing in ORD", "role": "customer" }, { "content": "@389183 Please see an agent upon arrival then and they'll issue you a new boarding pass.", "role": "agent" }, { "content": "@AmericanAir Should I go to the gate my departed flight was scheduled or where should I find an agent?", "role": "customer" }, { "content": "@389183 You can speak with the agent that will meet your inbound aircraft or go to your next gate G16. Please check the monitors upon arrival.", "role": "agent" }, { "content": "@AmericanAir No agent, so I went to G16. Soonest they could rebook me-12:20 departure. Not ideal given that puts me 3 hours late for my DTW meeting.", "role": "customer" }, { "content": "@389183 We hear your frustration and apologize that you're arriving later than originally planned and for any inconvenience caused.", "role": "agent" }, { "content": "@AmericanAir When you had mentioned \"backup flight\" I may have gotten my hopes up that I'd make my meeting. I need to manage my expectations better.", "role": "customer" }, { "content": "@389183 We're sorry that we didn't have any flights sooner, or we'd have you on your way to the meeting now.", "role": "agent" } ]

[ { "content": "@MicrosoftHelps my computer has been updating constantly the last 2 weeks, when is the misery going to stop?", "role": "customer" }, { "content": "@213969 Hi, Chris! We definitely want to help. Just to clarify, which version of Windows are you using? Tell us more about your concern.", "role": "agent" }, { "content": "@MicrosoftHelps windows 10", "role": "customer" }, { "content": "@213969 Thank you for the quick reply. What made you say that it's been updating constantly? Did you encounter any error messages?", "role": "agent" }, { "content": "@213969 Hello, Chris! We'd like to know the status of your concern. Feel free to reach us back.", "role": "agent" }, { "content": "@MicrosoftHelps no, it is still updating everyday", "role": "customer" }, { "content": "@213969 That's strange. Are you having issues installing Windows updates? See this page: https://t.co/YTvJHLzrq1.", "role": "agent" }, { "content": "@MicrosoftHelps been there done that 3x", "role": "customer" }, { "content": "@213969 Let's get this sorted. To resolve the issue with the update, you can run the update troubleshooter: https://t.co/kgWp2hpqER.", "role": "agent" }, { "content": "@MicrosoftHelps I seriously cannot handle 1 more two hour update of this computer. I knew I should have bought a Mac", "role": "customer" }, { "content": "@213969 (1/2) We understand. Updates are needed to keep Windows 10 secure. There are still some minor adjustments being integrated into https://t.co/3qcAsLFkaY", "role": "agent" }, { "content": "@213969 (2/2) Windows 10 and this is done through the updates that you are receiving. https://t.co/3qcAsLFkaY", "role": "agent" }, { "content": "@MicrosoftHelps Why can this piece of sh!t not stop updating? 4x this week! Make this stop. Your software is crap", "role": "customer" }, { "content": "@MicrosoftHelps so basically your lack of response to my problem means you have no idea why I'm having this problem with it CONSTANTLY updating, EVERYDAY?", "role": "customer" } ]

[ { "content": "Just got back from @tesco where I bought @305021 kit box for my son only to find paid £10 not £6 and got 25 cards not 45 #missold https://t.co/yBO0UP04hT", "role": "customer" }, { "content": "@305020 Hi there, can you please let me know the name of the store you purchased this from? and if possible a copy of your receipt? Ty - Darren", "role": "agent" }, { "content": "@Tesco Hi Darren it was the tesco gatwick store, I'll DM the receipt.", "role": "customer" }, { "content": "@Tesco Here's the receipt Darren https://t.co/7hMsTVysIS", "role": "customer" }, { "content": "@305020 Hi Luke, can you send us the barcode for the item so we can look into this? Kind regards - Rhys", "role": "agent" }, { "content": "@Tesco Hi Rhys, here's the barcode, the problem is it's being advertised in all the magazines at one price and sold at a much higher price. https://t.co/dVo2qdEVUF", "role": "customer" }, { "content": "@305020 Hi Luke, I am very sorry that this item was incomplete & you were overcharged. 1/2", "role": "agent" }, { "content": "@305020 Please return to the store and they can arrange for a replacement - Allyn 2/2", "role": "agent" }, { "content": "@Tesco Thanks but they're all the same&I don't want to go back on a 30 minute roundtrip (I usually shop online). Can you arrange a digital voucher?", "role": "customer" }, { "content": "@305020 Hi Luke, we can certainly refund you by sending you a £10.00 ecoupon to your account. To do this we will need a few details 1/2", "role": "agent" }, { "content": "@305020 Please could you DM us with your name, address and email address? - Allyn 2/2", "role": "agent" } ]

[ { "content": "@AmazonHelp hi, what’s going on I’ve placed an order a week ago now supposed to arrive today, and says it’s delayed, delayed where ?", "role": "customer" }, { "content": "@467632 I'm sorry for the delay! Have you been provided a new delivery date? ^MW", "role": "agent" }, { "content": "@AmazonHelp No I haven’t", "role": "customer" }, { "content": "@AmazonHelp No I haven’t it still says it’s arriving today", "role": "customer" }, { "content": "@467632 Hey Jordan, who is the carrier in question? What does the latest tracking advise? ^TP", "role": "agent" }, { "content": "@AmazonHelp https://t.co/VGlHzJEMiH", "role": "customer" }, { "content": "@467632 Hi, I am very sorry about the delay. We will update you via email when we have more information on the delivery date.^CR", "role": "agent" }, { "content": "@AmazonHelp So does that mean it’s not getting delivered today?", "role": "customer" } ]

[ { "content": "@115850 why aren't you delivering products to #Kalimpong? #pin 734301 \n\nIt was not like this few weeks ago", "role": "customer" }, { "content": "@425472 Due to shipping restrictions or non-availability of courier service in your area, this item can't be delivered to your.1/2 ^RD", "role": "agent" }, { "content": "@425472 pincode you can check the eligibility of your pincode for delivery of an item by entering it on the product details page.2/2^RD", "role": "agent" }, { "content": "@AmazonHelp But its available . I am able to order stuffs from other websites .", "role": "customer" }, { "content": "@425472 We'll surely take these comments as a feedback and work on it.2/2 ^RD", "role": "agent" }, { "content": "@425472 As informed the delivery of products depends on the serviceability of pincodes and the courier availability.1/2 ^RD", "role": "agent" }, { "content": "@AmazonHelp Do have a look at it", "role": "customer" }, { "content": "@425472 We certainly will. ^PS", "role": "agent" } ]

[ { "content": "iOS 11 fucked up my music app 🤦‍♂️ https://t.co/0tdwV1WWra", "role": "customer" }, { "content": "@AppleSupport", "role": "customer" }, { "content": "@374419 We'd like to help. What's happening with the Music App?", "role": "agent" }, { "content": "@AppleSupport Lock screen controls don't work anymore. Also, when I connect my phone to my car with a lightning cable, I can't change songs anymore.", "role": "customer" }, { "content": "@AppleSupport From the lock screen I used to be able to see album art, and control next/previous songs, but now it doesn't show any of that.", "role": "customer" }, { "content": "@374419 Which iOS version is your device running? Tap on Settings > General > About. Have you tried restarting your device?", "role": "agent" }, { "content": "@AppleSupport Working better after restart, which is weird I've restarted it before and the issue still occurred. Thanks for the help!", "role": "customer" }, { "content": "@374419 Let us know if the issue returns.", "role": "agent" }, { "content": "@AppleSupport Issue seems to be caused by connecting my phone to my car via bluetooth. Once it finally connects, my iPhone music player becomes unusable.", "role": "customer" }, { "content": "@374419 Thank your for keeping us updated. Please DM us and we can continue from there. https://t.co/GDrqU22YpT", "role": "agent" } ]

[ { "content": "For $219 a month I get to watch my @168743 on FS1 in the #ALDS with static on @115722", "role": "customer" }, { "content": "@204443 Help has arrived. Can you try disconnecting both power and coax cables from the box and wall jack? Reconnect after 30 seconds.", "role": "agent" }, { "content": "@VerizonSupport That didn't solve it.", "role": "customer" }, { "content": "@204443 The game is again pixelated this evening? Is it only happening on FS1 or other channels as well?", "role": "agent" }, { "content": "@VerizonSupport Yes, again. I only see the pixelation on FS1.", "role": "customer" }, { "content": "@204443 Is it happening on all of your TVs as well? ^RMD", "role": "agent" }, { "content": "@VerizonSupport Yes it's happening on all my TVs.", "role": "customer" }, { "content": "@204443 Do you know where the main splitter is at in the home?", "role": "agent" } ]

[ { "content": "@161612 my game crashed riht when i beat the super boss fight... plz help that took too long", "role": "customer" }, { "content": "@161612 @ATVIAssist ^", "role": "customer" }, { "content": "@397002 Hey there, could you clarify a bit more for me please? ^VH", "role": "agent" }, { "content": "@ATVIAssist as i finished the mehastopholis boss fight my game crashed, my friend in my game got the calling card but i didnt because i was host i think", "role": "customer" }, { "content": "@397002 That wouldn't effect the rewards. Could you clarify if you have a video of this? ^VH", "role": "agent" }, { "content": "@ATVIAssist do i get calling cards and stuff if my game crashes before the game ends? and is there a kind of theatre i can get the video from", "role": "customer" }, { "content": "@397002 if you complete a challenge it would register on server side. Then when you boot back up it would give you the reward... ^VH", "role": "agent" }, { "content": "@397002 However, if it crashes before completion of the requirements then it would not provide the content. ^VH", "role": "agent" }, { "content": "@ATVIAssist it crashed right before the cutscene if that means anything", "role": "customer" }, { "content": "@ATVIAssist as we placed the taoismans and started shooting him when my screen went white my game crashed", "role": "customer" }, { "content": "@ATVIAssist talismans*", "role": "customer" }, { "content": "@397002 It sounds like you may have crashed while in the act of doing the boss fight. Do you have a video that demonstrates this? ^VH", "role": "agent" }, { "content": "@ATVIAssist https://t.co/NfjFmTA48a in that video at 12:57 is what it looked like when it crashed", "role": "customer" }, { "content": "@ATVIAssist not my video credit to dizzyop", "role": "customer" }, { "content": "@397002 Unfortunately I would need a video of your client crashing specifically. ^VH", "role": "agent" } ]