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E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Very bad customer service from receptionist | 1 | I called for an appointment and after about 15 minutes in the queue, the line got disconnected. Called again and after over 18 minutes on the queue the line got disconnected. Called again and after 1hr20mins got connected to the receptionist. After the initial conversation, the receptionist was rude when I query why I was put on hold as I was not informed they were doing so. They got defensive when I raised my query and put the phone down. Their excuse was "Do you want to listen to the conversation between me and the doctor". Surely if they are talking to someone else, they should inform the patient waiting on the phone and then put them on hold. I ended up having to drive to the surgery to get a phone number for the emergency eye clinic. The doctors are good but the receptionist let the whole service down. | October 2022 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Fantastic Surgery and staff | 5 | I have been a patient of The Oakley Surgery for many years and have always been extremely impressed and appreciative of the level of patient care I received. The surgery staff and doctors always go above and beyond what is required. They constantly exceed expectations. | April 2022 |
E81025 | the-oakley-surgery | https://www.nhs.uk/services/gp-surgery/the-oakley-surgery/E81025/ratings-and-reviews?currentpage=1 | Poor Service | 1 | Need doctor letter for my son in school. Receptionist told me it will take two week to get simple doctor note. According to her we are very busy with other patient. That mean my son will be off to school for two weeks. If this is the case, then this is very poor service and wasting people time. | March 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=1 | Lovely staff, poor parking. | 2 | I have been registered for nearly 30 years. My few actual visits since lockdown have been appointments with nurses and phlebotomists. The waiting room is almost deserted and there are few clinicians on site. However, the car parking in the vicinity is awful - why? There are plenty of spaces but all occupied. | November 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=1 | Face to face appointments | 4 | These continue to be good but getting the actual appointment in the first place is becoming increasingly more difficult. Any medical problem you may have is being delayed by lack of available appointments to see a gp, to be seen by msk, to have a blood test at the hospital etc. I don’t come to see you because I want to. It is an actual need. What can be done to improve this please. | July 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=1 | Great oravtice | 5 | Called the telephone appointments line at 8.50...but then also went online and managed to book same day face to face appointment . I was unaware that the online booking opens at 8.50 . Was very impressed at being able to book same day appt. I inadvertently managed to book 2 appts by mistake so stayed on phone line to cancel one. Receptionist was very nice and pleased that I had called. I have never had any problems getting appointments and staff are always very pleasant and helpful. Well done Greensands Surgery. One happy customer. | May 2022 |
E81002 | greensand-surgery-(ampthill) | https://www.nhs.uk/services/gp-surgery/greensand-surgery-(ampthill)/E81002/ratings-and-reviews?currentpage=1 | Pharmacist great, reception appauling | 1 | Having to wait almost a month for a telephone medication review, can't actually tell you if they are going to confirm the medication for you to have in the meantime, ask for information reception doesn't need to know, belittling attitude on the phone, just seem to want to get you off the phone. I have noticed a hernia grow in lockdown and haven't even bothered trying to get an appointment to get it checked out as whats the point, will probably need surgery on it by the time I can get seen.
When I have spoken to the pharmacist she has actually been really friendly and easy to talk to so cant fault her. | March 2022 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Great doctors practice | 5 | Having started to feel unwell on the 2nd January 2024 went to bed with paracetamol next day feeling absolutely terrible with a lot of blood in my urine I phoned the doctors at 2.15pm that day explained to the receptionist my symptoms she was very kind and caring saying I could see a emergency doctor at 4.40pm that day .and asked me to take in a urine sample. Arrived at the surgery 4.35pm the receptionist asked me to sign in .I was with a very professional doctor in her surgery at 4.40 .she asked me for my urine sample and tested it, ask me a series of questions and diagnosed a bladder infection and fever.
She contacted the hospital and requested some antibiotics to be sent to my local chemist in flitwick and they should be there to pick up in 1 hour. Bit of a queue at the chemist but I was back home at 7.15 in bed with antibiotics and paracetamol. You can't get better than that ,great service. | January 2024 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Very Impressive Service | 5 | I needed an urgent appointment and wondered how I would get on.
The service I received was excellent, the receptionist was so helpful and a same day appointment was arranged. The practice nurse I saw was friendly and supportive and prescribed medication. Following test results I needed additional medication which was arranged at very short notice. A closing test was conducted by the doctor without delay. Great Service thank you all so much. | November 2023 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | From telephoning the practice to getting an appointment the process was excellent. The doctor was friendly and decisive and I did not feel rushed.This was my first visit to the doctor for several years and I was very impressed. Thank you to all involved in the experience | November 2023 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | houghton close surgery i.t. and text system. | 4 | i.t. blood pressure (b.p.) reporting over 4 day period via text worked really well. rapid feed back and follow up blood test arranged. results of blood test texted to me with rapid feedback and face to face g.p. appointment arranged using same system. Whole system worked really well. Well done h.c. surgery. | February 2023 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | A surgery full of experience and kindness | 5 | I wanted to make sure you all are aware, that in this stressful climate in health care, that I think your surgery and the people who work in it have always been excellent.
I constantly hear negativity in the press and around me about the NHS and services, so when a service is excellent, you should be told. Thank you very much for your care and service. It is a you are greatly appreciated. | January 2023 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Great experience | 5 | I would just like to say, thank you to all of the staff from the receptionists the nurse that took my blood and yo the two doctors that dealt with me recently. I haven't been at the surgery long, but what a great experience from where l was registered before. Thanks very much for listening and treating me accordingly. We seldom take time to point out good a experience, so I thought l would. Thanks again. Matt | November 2022 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Very helpful with prescription | 4 | I left some necessary tablets at home when I went away for a few days, and had to order an emergency prescription. The receptionist I spoke to on the phone was very helpful and organised this so that I could successfully collect tablets from a local pharmacy the next day.
Great service. Thank you very much. | November 2022 |
E81074 | houghton-close-surgery | https://www.nhs.uk/services/gp-surgery/houghton-close-surgery/E81074/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | My son has been struggling with anxiety & related issues. Every time I have phoned the surgery, I have been been dealt with quickly, compassionately & politely. We have seen a Dr each time on the same day. | May 2022 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Very poor service | 1 | Booked an appointment via the online booking system. 6 hours after appointment time I had still not been contacted so I rang appointments and they told me there was a rota issue but said I would either be called by a doctor before the end of the day or I would be called to arrange an alternative appointment. The surgery is now closed but nobody has contacted me! | January 2024 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Seriously, people will avoid the doctors if this keeps up | 1 | I have lived in Biggleswade for 7 years and Ivel has gotten progressively worse. I phoned up and was 25th in the queue and they had already run out of appointments. Less than 25 appointments in a day? Ringing up to see a doctor is a nightmare and I dread it. Just think how elderly people feel. It's such an awful experience and I avoid the doctors unless I'm feeling extremely rough. This isn't the way it should be. It is beyond question that Biggleswade needs a new GP clinic. Can a broken NHS and government create one? I highly doubt it sadly. | October 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Impossible to get through | 2 | Waited in the queue for 2 hrs today only for someone to pick up the phone at 10:05 and cut me off. Tried calling again and voice message said no appointments today and put in the queue as caller number 19. This is very frustrating and disappointing to say the least. | August 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Impossible to get through | 2 | I was left 45 mins to get to speak with someone to be told as the day before no appointments, suggest tell people by message they are wasting their time before waiting to speak with receptionist. Call tomorrow is all you get | July 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | I've done my best to avoid calling for appointments for the last few years due to the pandemic etc, but recently, my stored up medical issues are starting to cause issues. Not being in a major rush to see a doctor, I thought I'd be helpful by calling ahead and booking a future appointment. Nope, they can't do this... They haven't relaxed their COVID appointment system - You have to call at 8 o'clock like everyone else after an emergency appointment that day. For this I then self referred to the MSC phone service.
I have a day off work today, so I thought I'd call at 8 to get an appointment for another issue. 256 calls later, I finally got through at 8:20 to be out back on a call back list, where I may or may not be invited in to see someone. I work in the public sector where my time out of work is limited. If I can't see someone today, I'll probably wait again until half term, by which point, my issues could develop further.
I'm off to sit in a queue at the Walk-in centre in Bedford.
What has medical provision come to in Biggleswade when it is easier to get an appointment for a cat at the vets?
I hope the new practice managers realised what a mountain they have to climb to regain this surgery's trust. | May 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Disappointing service | 1 | Can’t get through. I have called tirelessly for the last 3 weeks to book an appointment which you have to do first thing in the morning. When you do get through during the day. You’re advised to call back in the morning where you have no success. It seems there is no winning to claim a simple appointment.
Disappointed in the service!! | April 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Impossible to actually see anyone | 1 | This practice is failing. Half the time the phone number doesn’t work. Once you do manage to get through, and be prepared to spend half the morning calling, you will be cheerfully told that there are no in-person or telephone appointments left and to call back the next day. I’ve tried for weeks and every day it’s the same message. They refuse to allow you to book a future appointment. All while your symptoms get worse. They are neglecting their patients and hoping that the issue either goes away or gets serious enough to warrant A&E intervention. Conditions aren’t being diagnosed early enough for simple treatments leading to expensive, painful and life-threatening illnesses being allowed to thrive. | April 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Terrible | 1 | Terrible surgery. Iv been with them for nearly 3 years and its much worse now. The doctors are nice but you cant get to see them. Iv been trying for months to get an appointment. You cant get through and when and if you do you are told to ring at 8am but you can never get through. I even had a text from the surgery to say ring for an appointment and they still wouldnt give me one. The stress of trying to get an appointment and the unhelpfull reception staff can cause one to go into stress overdrive if already stressed. People are getting sicker as they just cannot get an appointment. No preventative treatment. Must be an emergency but then you would call an ambulance wouldnt you. Awful experience. Why they dont give appointments i dont know, the surgery has hardly any patients waiting inside. | March 2023 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Used to be excellent, not any more. | 3 | I've been at this surgery my whole life. They used to be excellent in all areas and I honestly couldn't fault the service they provided. This was right up until December 2019. Since Covid it's changed. The appointment system is stressful and inconvenient, making over 200 calls just to get through to be in a queue. I don't feel comfortable having to tell the receptionist what the problem is. Online bookings are virtually non existent, which is a shame as this was a really good way to book an appointment before. I've had to call the surgery several times for an ongoing problem. There is no continuity with the same doctor. You are able to get appointments and the doctor will see you if necessary but when you attend the surgery it's virtually empty. There are only two surgeries in this area and with more and more houses being built there is a huge strain on the doctors. | September 2022 |
E81036 | ivel-medical-centre | https://www.nhs.uk/services/gp-surgery/ivel-medical-centre/E81036/ratings-and-reviews?currentpage=1 | Terrible service | 1 | Having rung the previous day for x ray results, I was told to ring next day to make phone appointment.
After over 200 attempt finaly got through at 5 in queue.
After reaching 1 in queue and waiting for 20 minutes at 9.00 I was cut off.
Will now have to wait untill Monday to go though this extremely stressful process again. | August 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Supplying wrong information to over 60 patients | 1 | Saffron Health Partnership have posted this statement below on their website: The NHS is not accepting booking as yet for over 60s ..It is misleading and attempts to direct patients elsewhere which they do not deserve,
Covid Vaccinations: Patients aged 60 and over
We have been made aware that the national COVID vaccination booking system is now accepting bookings for anyone 60 years of age and over. Go to [they then supply NHS website].
Patients do not need to wait for a letter they can simply book using their NHS number and Date of birth. | September 2023 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Cannot fault this practice | 5 | GP practices are getting nothing but bad criticism. I'd like to voice my experience as fantastic, outstanding even! My online query was dealt with and then saved me the trouble of fighting for a future appointment. So so efficient and the care coordinators/admin team deserve a massive pat on the back for the position they work in, supporting the GPs/nurses etc by looking after us patients. Just wanted to let you know how important you all are to us and to keep going through these difficult times. | March 2023 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Poor and unprofessional | 1 | Have finally reached the end of my teather. Saffron health is quite frankly useless. I was able to actually get a face to face appointment in January followed by tests which fortunately came back clear but am still suffering with chronic issues. I have been advised the earliest I can speak with a GP is two months as this isn't classed as urgent. I have been using their email service as I can't be sat on the phone for an hour every morning trying to get through and the reception staff are gatekeepers who make you feel guilty for wasting time and have no concept of manners or kindness. Avoid this gp practice at all costs!! | February 2023 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Terrible | 1 | Terrible service , you get wrong information given to you by the reception! .Impossible to get to speak to a doctor . Needs better management. | December 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Ever since i became a patient at Saffron,my treatment by All staff has been exceptional.Receptionists,nurses,doctors,everyone has looked after me.Thankyou.paul bennett | December 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Impossible to be seen | 1 | I have tried and failed every day for weeks to call at 8 and wait to get an appointment, where I sit on hold, sometimes for over an hour, to find all appointments are gone. I struggle with my mental health, the wellbeing service have suggested that they can't help me and that I should seek medication and yet I cannot get to even speak to someone on the phone, let alone get an appointment with a doctor. Online services are showing that there are no pre-bookable appointments at all in the available viewing period, which takes me up to the end of December. My condition is not an emergency but I am really struggling and it is inhibiting my ability to work. I would basically suggest that if you're registering with a doctor's surgery in order to actually receive medical care, you should be looking anywhere but here. | November 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Cannot get appointment over the phone | 2 | If I have a problem and try to call the surgery, the lines are always busy - even ringing at 8am as requested, the message is the same, that there are more than 20 people ahead in the queue. By the time I get answered, there are never any appointments left. I do not know anyone who actually manages to get an appointment by ringing in the morning. Most people have given up as it just seems impossible. My partner has a mole which has changed and he is concerned about it, but keeps getting told to ring at 8am, which does not work. GPs encourage patients to let them know about any changes they are worried about, yet we are then prevented from being able to speak to anyone! It gets worse all the time, I have no confidence in this practice anymore and would leave tomorrow if I knew of somewhere better. It seems we are all just stuck with the same old poor service and nothing we can say or do will improve things. | November 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Great practice with Excellent service | 5 | Having to have several appointments and tests over the last couple of weeks I'm always amazed of how helpful and caring my GP is. If I have had any concerns or questions I'm always answered and if I ever need to speak to my GP they always come back to me.
I consider myself fortunate to have this surgery on my doorstep. | August 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Great practice | 5 | I consider myself very lucky to be a patient at this practice. I’m able to see a GP the same day, often the named GP I want to see. The use of technology is great - able to send messages that are quickly responded to, able to send photographs prior to appts and able to receive responses via text. | May 2022 |
E81057 | saffron-health-partnership | https://www.nhs.uk/services/gp-surgery/saffron-health-partnership/E81057/ratings-and-reviews?currentpage=1 | Very friendly service | 5 | I suffer with mental health problems and over the last week have been struggling and got into a mess with my meds. I would like to thank the reception staff , pharmacy staff and the GP for their caring and attitude and speed of service to help me with this . Everytime I contact the service all I receive is a friendly caring service and you all do your best to help in any way you can so I would like to thank you all and you should all be proud of the service you provide.
Many Thanks
Gary Barnes | May 2022 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I have always found the staff, esp, reception staff to be friendly, patient and willing to help, the nurses, admin staff and doctors equally the same, perhaps the negative comments your hear about this practice is the way these people approach the individuals | January 2024 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Great caring practice | 5 | Staff are always extremely helpful and will try to accomodate your requests where possible. I prefer face to face appointments but realise this is not always possible, but clinicians will always phone you back if they deem it necessary, and have always been satisfied with this approach | January 2024 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Fantastic team who beat my expectations | 4 | I try not to bother doctors unless I’m really sick as I haven’t had good experiences in the past and haven’t felt listened to or felt fobbed off.
So making an appointment is a big concern for me, however I had cause to make an appointment on Friday last week. Was only on hold for about 15minutes at 8am and got an appointment at 10. I saw a senior nurse and felt I was really listened to and that she understood my concerns. She was absolutely fantastic and a credit to the surgery. I needed a referral and this was ready for lunchtime on the following Monday. Cannot speak highly enough of Sandy Health Centre based on this experience. | October 2023 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Amazing Reception | 5 | Receptionist, went above and beyond to ensure I had a blood test before leaving for my holiday or havingvto drive to Bedford hospital. They were extremely helpful and spent time to search all.possible dates for a appointment slot. A great and model receptionist! | August 2023 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | great practice | 4 | I have had various problems both serious and minor over the years and they have always been dealt with kindly and efficiently. This applies to all the staff from receptionists to doctors. | March 2023 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Brilliant Community Practice | 5 | I’d like to give a cheer for Sandy Health Centre. My family and I have been patients with this practice ever since we moved to Sandy 40 years ago. I have always found them to be friendly, helpful and professional, always endeavouring to solve any query or issue that might arise, especially more recently when dealing with a family member’s query. From the receptionists and office staff right through to the medical team , they are always supportive, kind and positive. Thank you all at Sandy Health Centre for all your support, care and dedication. | February 2023 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | great help | 5 | Have seen dr and paramedic and nurse recently and all have been helpful friendly and efficient. Receptionists are very good and booked me in both at normal and out of hours times for phone appts and booked me in for in person appts when necessary. well done | February 2023 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Great practice. | 5 | I had a great experience today with the staff sorting out a problem with my script. It was sorted efficiently and I now have my meds. The staff are always cheerful and helpful. | December 2022 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Excellent GP surgery | 5 | As always this surgery from the receptionists/office staff/nurses and gp's have given me and all my family excellent care.
They continue to offer all services like appointments/referrals etc efficiency and with care and understanding of certain needs.
The whole team should be very proud of the continued high standards they offer to this tow. | December 2022 |
E81035 | sandy-health-centre | https://www.nhs.uk/services/gp-surgery/sandy-health-centre/E81035/ratings-and-reviews?currentpage=1 | Efficient office staff | 4 | I received calls back when promised and appropriate care and concern when requesting help for my elderly relative.
Thank you. | September 2022 |
E81061 | dr-carragher-and-neal-and-akhtar | https://www.nhs.uk/services/gp-surgery/dr-carragher-and-neal-and-akhtar/E81061/ratings-and-reviews?currentpage=1 | Doctor didn’t call when I had an appointment | 1 | Waited 3 days for an appointment which turned out to be a telephone appointment. The doctor didn’t even call and then put that the appointment was complete online, even though I hadn’t spoken to him. Rang reception and they said they would get the doctor to call me by the end of the day, which didn’t happen. Still nothing. | August 2023 |
E81061 | dr-carragher-and-neal-and-akhtar | https://www.nhs.uk/services/gp-surgery/dr-carragher-and-neal-and-akhtar/E81061/ratings-and-reviews?currentpage=1 | Bad practice | 1 | I phone for 1hour a day every day for 3weeks still no appts. But they are taking on new ones. Please remember your old ones. Needing medical attention and have none | January 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Poor service | 1 | I had an appointment online with a physio recommended by larksfield in December. They said they would email me excercises and did not. I went back in January to get a contact number. They make another appointment for a follow up phone call. I had no phone call. | January 2024 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Efficient and quick appointment and referral | 5 | A big thank you to the practice for providing an appointment a day after I requested one for a new issue with an existing condition , resulting in me being referred to a secondary specialist where I was seen and treated within 2 weeks !
Excellent communication throughout the process via text.
Thanks | January 2024 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Excellent Service and Experience | 4 | On the 28/12/23 I required an appointment for an irritable skin infection. In the past I had to phone the Surgery and wait to be acknowledged, only to be informed there is none available. On this occasion I was required to use the new Triage procedure and complete a form on-line. I had reservations on doing this due to some of the negative comments I had heard about the procedure. But I decided to make the effort and had a present surprise. The system was easy to complete,I got an immediate response from the NHS that my request had been received and within two hours I had an appointment for the following day at the Arlesey Medical Centre. The Receptionist and the Paramedic at the Centre were very friendly and most helpful. | December 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Disappointing service | 1 | The Surgery has no records of me at all, history of my vaccines, cervical screening or any letters that might be required. This has been mentioned to me in two separate occasions.
I have made a request for travel vaccines on the 24th of Oct as we had planned to travel on the first week of December. When my family and I turned up for the appointment the nurse advise us she did not have all the vaccines for children at Arlesey branch, so we had to be rescheduled. We agreed at the time and got rebooked, On the 28th November, the day of our appointment, I received a cancellation text at 10:40am, and another text re-booking us for the 12th December, when we would not be in the country (as per the form submitted to the surgery)
I phoned the surgery and they could only apologise and advised we could go private and that either way the vaccines would not be effective as they are recommended to be done 2 weeks before travel.
Receptionist also said ‘as we are were fully booked for the rest of the week, and paramedics are doing other things, we can only apologise’
I have requested a call from them to see what could be arranged and also try to get a hold of them for over 30 min with no answer. | November 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Good service | 3 | Hello
I must send a short report today the past two times have not been very good but today I put a request in this morning and was able to see the nurse a12 noon very good and the nurse was really nice and helpful! A thumbs up | October 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Impossible to get appointments | 1 | I’m 8 weeks pregnant with a fever and tonsillitis. I completed the form at 7am and then received a text at 6.30pm saying I couldn’t been seen today. I called 111 and got what I needed within a few hours but why is this now the norm? Only last week I saw a woman in the surgery in severe distress as she couldn’t get an appointment for her mental health. It’s scary to me how under resourced the surgery is for the size of the local population. | October 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Excellent Service and Experience | 3 | Both my wife and I had to book a Blood test for October. In the past the the experience was stressful. Long hourly waits on the telephone, then being told no appointments available. However, today 05/09/23 the experience was excellent, we got straight through on the telephone,the reception staff was friendly and most helpful and we both got an appointment with no fuss. We can criticise when it is due but we should also give credit when we receive good service. Thank You. | September 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Not very good | 1 | am on apixaban, blood thinners, cut myself on 29th, could not stop bleeding, doctor told me to get blood test, tried online couldn't book one so went to surgery spoke to receptionist got booked in for 27th Sept, on 30th Aug cut started bleeding again, could not stop it, phoned 111 spoke to someone, bleeding stopped told me to contact surgery, phoned surgery, spoke to receptionist, explained situation and asked if I could speak to doctor, was told no appointments available so I asked if doctor could phone me, not too difficult I thought, but was told no telephone appointments available, receptionist then told me I could go to a walk in clinic, I asked where the nearest was she told me welwyn qe2, I asked how do I get there, down the a1 she replied, I think the receptionist missed the irony assuming I could drive, I appreciate I'm not the only person who needed advice, but surely a gp could make a phone call, the surgery is not efficient enough for the size Stotfold is now. | August 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | What has happened to our surgery | 2 | I am very concerned what is happening to our doctors surgery Larksfield used to be great I arrived today for a blood test which was booked by the receptionist a few ago which I had confirmation for only to be told I need to go through the doctor! Before I could have the blood test then finially managed to book online for lister all ok I thought I bet check if nurse or doctor as cleared the paper workstill on the phone 45 mins still on the line!!!! Why do they not have more reception staff when busy!! Why is the system so hard now it was never like this I been coming for over 20yrs i worry for the future and health of patients this surely has to change I have put the phone down I can’t wait any longer it’s absolute madness | August 2023 |
E81022 | larksfield-surgery-medical-partnership | https://www.nhs.uk/services/gp-surgery/larksfield-surgery-medical-partnership/E81022/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | Never see or should i say speak to the same doctor twice as it seems impossible to get an appointment to see a doctor. Not able to get appointment after getting a text message after having blood tests how many others give up?. | August 2023 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Excellent Practise | 5 | We transferred to this practice recently and are so impressed by how well managed it is. The online triage system worked really well and after following the initial advice we were given a prompt follow up appointment. The receptionist was extremely helpful and friendly and arranged for my son to be seen by the nurse within 24 hours. The nurse was very thorough and was able to sort us out with advice and a prescription which could be immediately picked up at the adjacent pharmacy. Having been registered at a different practice before where none of this would have happened we are so happy to have found somewhere which provides such a brilliant service. Thank you to all staff. | January 2024 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Never any appointments | 1 | I have been a patient at this surgery for approximately 10 years luckily enough I don’t often frequent the practice but my problem is there is never ever an appointment you can book on the day it is just horrendous and why are they still taking on new patients to the surgery when they can’t handle the amount that are already on their books. I phoned up to ask about getting an appointment for a regular PSA level check and when I said to the receptionist I must be due as it’s got to have been almost a year now she actually informed it was 18 months so I was 6 months passed my test date no reminder no email no nothing so I was then sent to Bedford 3 days later for a blood test.
But it gets better I wasn’t aware until I spent 25 minutes on my mobile trying to speak to the receptionist only to be told that I now have to go online and fill in their online form in and once submitted it would be checked and then I’m assuming after you have done a self diagnosis of yourself they then get back to you so I filled the form in for something that was making me worried for my health as it could be something serious and that’s obvious why I’m contacting the doctor but I couldn’t believe it when I got a reply via SMS Text message telling me (Surprise Surprise) that there were no appointments left today so they suggested i contact 111 or visit a walk in centre.
Who on earth ever thought of this pathetic Online booking appointment system. Not everyone has access to the internet or are computer literate and also if you feel that bad who on earth wants to go online and have the energy or concentration to fill this form in.I am fully aware of the pressures that are being but on our NHS at this moment in time but this system is awful get rid of it.
I don’t find the staff to bad and the doctors are nice it’s just the whole set up it’s dreadful, it’s almost like there isn’t an answer to the known problems at the surgery so we will implement this awful system. Is this system being implemented by the government? | November 2023 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Great team | 5 | Needed to phone surgery re BP. Didn't have to wait long. Receptionist was very helpful and courteous. She contacted the duty GP for the day to aid my enquiry. The GP was great. He asked a few questions and was happy with responses. I felt very relieved at the end of the consultation. Thank you Shefford Health Centre. | February 2023 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | when you try to give plenty of notice./. | 1 | asking to book a pre bookable appointment with Doctor in advance no pressure next few months ... took ages to get through told have to phone back after 10 am why ????
Cant you open pre bookable on line like before pandemic ??? | February 2023 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Most satisfied | 5 | I have nothing but praise for this Surgery
I have throughout my time with this Practice nothing but admiration for the helpful and courteous manner the receptionist have reacted to me both on the phone and face to face.
At all times they have treated me and my request for an appointment or if I needed it, help with getting a prescription in an emergency, with a very tolerant and kind manner and have always managed to slot me in however busy they have been
Today, although a GP appointment wasn’t available, they managed to get me in to see a delightful Practice Nurse who again was kind, most helpful and very understanding of my health issue and able to take things further for me.
Whenever I have seen one of the GP’s they again have been what I require from a GP
Kind, understanding and most efficient
Thank you all so very much
Susan Whittaker | December 2022 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Disaster | 1 | Phoned Thursday as in immense pain told to phone the next day… ended up spending the night at a&e…. Phoned again Monday, explained by blood pressure was over 200….and no appointments left told to phone the next day….. I will if I’m still alive | November 2022 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | awful | 1 | They never answer the phone, if the phone is answered there are never any appointments, I went there in person to make an appointment, I was told I cannot make an appointment in person I have to phone up (What!). Tried to do it online, no appointments. What an absolute farce, beyond incompetence. I'm going to register at a different health centre | November 2022 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Are people dying because of this awful surgery? | 1 | In a country where we legally are entitled to access an appointment with a GP, it appears this surgery has a system that makes it absolutely impossible to get an appointment.
Reception only has 1 answer… no appointments now or on the future..can’t do anything. They are a 100% closed door.
The online system opens at 8am. But the second second it appears it already has no appointments. How is this even possible? Is it rigged to prevent appointments being made?
Is this surgery failing it’s legal obligations and patient duty if care?
Are patients left in danger or actually dying because it is impossible for them to get an appointment?
This surgery is not delivering and beyond needing urgent attention. | November 2022 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Had Chest pains and couldn't get an appointment | 1 | Had chest pains last week and couldn't get an appointment. Went to A&E who suspected a heart attack and within a day had an ECG, Echocardiogram, X-Ray and Angiogram along with required medication. If I'd waited for an appointment as the receptionist suggested and it was a heart attack I could have died. The surgery is not fit for purpose. | August 2022 |
E81033 | shefford-health-centre | https://www.nhs.uk/services/gp-surgery/shefford-health-centre/E81033/ratings-and-reviews?currentpage=1 | Get appointment by ringing NHS111 | 1 | No appointments, staff rude, receptionist will diagnose you and it’s up to them if you need to be seen even though they are not medically trained! | August 2022 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=1 | Great attention | 5 | I am so grateful for twice recently being seen on the same day that I went into the surgery, following allergic reactions to insect bites. Firstly by the understanding and helpfulness on the Reception desk, and then by the Practice Matron. Each time she was so lovely, caring, efficient and helpful - thank you! | June 2023 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=1 | Excellent experience | 4 | I had an appointment I was extremely anxious about but the nurse I saw explained the procedure, put me completely at ease and was absolutely fantastic. They made the whole experience much better than I had expected it could be. | May 2022 |
E81003 | dr-jl-henderson-&-partners | https://www.nhs.uk/services/gp-surgery/dr-jl-henderson-&-partners/E81003/ratings-and-reviews?currentpage=1 | Very efficient surgery | 5 | Over last 2 years, cant fault anything with this practise, always able to make appointment, email for advise on medications with rapid response and see a GP face to face. Staff always pleasant and would like to praise the NHS in all areas as well as surgery staff. Thank you. | May 2022 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | The doctor had not arrived nor informed the surgery | 0 | I struggled to get an appointment at Leighton Road Surgery in Leighton Buzzard, the system requires calling at 8am however I have never been less than 30 in the queue. After nearly 5 weeks, I finally managed to grab an appointment through the app. I turned up 25 minutes early and signed in at reception. 45 minutes after the allocated appointment time and over an hour of waiting and still not being seen I went to reception, only to be told the doctor had not arrived nor informed the surgery.
I explained I was deeply concerned about a growing lump in my right breast, had waited over 4 weeks to get the appointment and waited an hour. The reception simply responded that they didn't know what else to suggest.
I feel it is a disgrace of an organisation, that is putting peoples lives at risk though incompetence and a complete lack of care toward its patients | January 2024 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Bad system | 2 | I’ve been suffering with a condition which causes me to feel nauseous constantly for 7 months now. A few months ago I luckily got an appointment where I was able to get 2 tests done (both which came back all clear), there has been no follow up to this. The doctor that saw me was friendly and somewhat helpful but I’m still left with no answers. I’ve attempted to use the online booking system first thing in the morning to no avail, then at 8:00am on the dot I ring the phone line. The queue is always so long that it doesn’t even give a number it just repeats “we are currently experiencing a high volume of calls at the moment”, by the time you get through there’s no appointments available. Im totally let down and fed up with this service, I feel ill at every waking moment but can’t even get a diagnosis let alone treatment. If you value your health and your time this doctors probably isn’t for you. | January 2024 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Waste of valuable appointments | 0 | I tried for two days to book a doctor appointment but I couldn’t get a doctors appointment so they gave me a nurse's appointment.
The nurse diagnosed me with sinusitis but couldn’t give me a sick note. I have now tried to get a sick note, but again I cannot get a doctor's appointment for this.
Why do you let nurses give diagnosis without giving them the authority to issue sick note? No wonder nobody can get doctors appointments. This really doesn’t seem time effective Surely this is just a waste of another doctors appointment | January 2024 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Trying to get an appointment. | 0 | Every time I try to get an appointment I am told by the receptionist, we have none, or you can phone in the morning and become no 32 in a queue - your call is important to us - (how many times do I tell these people I am very hard of hearing, I have to wear hearing aids, I can’t do telephone conversations.
]Or if there is a slot it’s normally at least a month away, I have now a very sinister looking mole on my leg come up in a week, I would like it checked out before I am told it’s too late.
Feels like this happens every time I walk in that doctors. | November 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Fantastic Service | 5 | I used the new e consult today , I made a complete mess of the form but a lovely lady phoned me to clarify what I needed , she then booked me a telephone call with the doctor this afternoon to discuss my concerns around my elderly father. The gp called as promised a plan was put in place and the appropriate medication collected before 4 today… Can’t thank the staff enough .. keep up the great work | October 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Let down by treatment | 0 | Had an appointment with GP regarding my foot.
I got to the surgery on time for my appointment but while waiting for my turn, a name was called but no one answered, until I realised it might have been my name mispronouced. I know sometime it is difficult to pronounce my name but this time it was not even closed to the right pronunciation.
Anyway, I went to see the doctor and try to clarify if it was me they were calling. I was sent back to the waiting room and not in a friendly way. Finally after a phone call to confirm it was me, I got to see the doctor who quickly diagnosed my problem and treated my problem by printing pages of instructions from some website.
I thought a doctor's job was to deal with human being. I feel they did not show any compassion,or kindness. I am in my 50s and rarely visit a doctor, I was expecting to be thoroughly examined.
As I left the office I felt so let down by the system and the people working for the service. I lost trust and confidence in professionel health care system. No reasons can justify to be treated that way. This time there will be no clapping for the NHS staff. | September 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Telephone response | 0 | You have forgotten to switch off the message that says you have staff training between 1 and 2 p.m. today. So no one can get through.
Why hasn’t anyone at the surgery’s noticed how quiet its been? | June 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Closed for Staff Training | 2 | Drove to Leighton Road surgery to leave repeat prescription but found the surgery closed with a note on the door that 'we are closed for staff training'. Drove to the other surgery at Grovebury Road only to find the same situation. Surgery's own website shows both sites as being open with no mention of being closed. To rub salt into the wounds there is a message (20/06/2023) on the website saying that turnaround times for repeat prescriptions is now 7 (working) days rather than the 3 (working) days it has been up to now. I had already noticed that it was taking longer to turn these around hence my (wasted) attempt to take the repeat prescription in earlier than I normally would. Why is there no information on the website to advise patients of this closure due to staff training at both sites - surely this should be straight-forward to do and would reduce patient frustrations by simple communication of what I assume was a planned event. | June 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Vastly improving | 5 | Having had to use the practice multiple times in the last couple of months it’s encouraging to see the service really improving. Appointments for phone call assessments seem easier to get and follow up physical appointments are available if necessary. Referrals to outside medical services are prompt and in my case have resulted in much quicker hospital responses.A new text system giving some information of blood test results has reducing the need for phone calls to the surgery . It’s a hard time for medical services but it is obvious that the practice is working to improve the service they provide. I’ve been very relieved by the professionalism of my last few appointments. | June 2023 |
E81044 | leighton-road-surgery | https://www.nhs.uk/services/gp-surgery/leighton-road-surgery/E81044/ratings-and-reviews?currentpage=1 | Slow and late communication between hospitals and GP Surgery | 0 | My feedback is regarding the poor communication of medical information between hospitals and GP surgery.
I have had three operations for cancer since November 2022, each time I receive a letter through the post, they don't appear on my patient's record. I have sent copies by email and taken them into the surgery personally and asked for them to be added.
My wife attended Dermatology in July 2023. As a result, a new medication regime was recommended by the consultant. After numerous attempts to get the new medication at the GP clinic, the letter from the consultant is still not on her records and her prescriptions have not been updated. I wrote an online prescription request after requesting the dermatology clinic to send me the letter by email.
Given the high tech world we live in today, there must be a better way for hospitals to update patient records at the GP surgery other than letters send by email or post? | June 2023 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Wonderful staff and GP's | 5 | Everyone has gone the extra mile to help my elderly father with his ailments. The Doctors are amazing and are always eager to listen and help. Rest of the staff are brilliant and most know Dad well by know and address him by his first name which makes him feel valued as a patient and not just a number. Thank you all so much for all you do. You are miles ahead of the rest. | July 2023 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Impossible to get appointment | 1 | Impossible to get an appointment, they only allow you to call then 8am, everybody calls 8am, the line gets busy so you wait for over 40min and when the phone doesn't disconnect suddenly, if they answer they say that you have to call 8am again because you are already late!
Horrible appointment booking logistics | November 2022 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Lovely staff | 5 | I had to attend the surgery for my sons one year vaccinations. Upon arrival I had to answer a few questions, one being if my son is still being breastfed, he is. The nurse attending to us gave the most wonderful reaction and praised me for continuing to breastfeed as I wish. It really boosted my spirits and I feel the nurse deserves som recognition for being so lovely. | July 2022 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Too many patients? | 1 | The practice does try to meet the need of all the patients but it is clearly under too much pressure. You can call at 8.00 for an appointment and wait an hour to talk to someone who will then say they have none left for the day. This can happen repeatedly for days. This is not just due to covid pressure either it has been like this for years it is just getting worse.
They seem unable to keep a steady staff load of Doctors so you never know who you will see as new names come and go. They are very helpful and good though - it is just hard to get to see one. | May 2022 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Efficient and kind | 5 | I have had to visit the surgery twice in the past month and have been really impressed by the efficiency and kindness from the nurse and staff. I had an ECG and blood test and nervous of both as I've never had much history of needing health care and I felt reassured and cared for each time by the lovely nurse who saw me.
I find the online contact forms easy to use to speak to reception or a GP too.
I was sad to see a lady attend (whilst I was in reception) irrate and hostile toward reception, who managed this extremely well. The reception staff really are the front faces to the public and I hope they are ok.
Thank you for looking after me. I feel lucky to be a patient at this practice and have been treated with courtesy and respect throughout. | February 2022 |
E81004 | salisbury-house-surgery | https://www.nhs.uk/services/gp-surgery/salisbury-house-surgery/E81004/ratings-and-reviews?currentpage=1 | Communication needs improvement | 1 | I appreciate everything that is going on at the moment, and the pressure that staff are under. However, the lives of staff and patients at this surgery could be vastly improved by having an online query/appointment system and an effective email system. I have regularly waited 45 min+ to speak someone on the phone. This morning I waited for 1 hour, while not well, 15 mins of which as number 1 in the queue. The surgery also seems to have difficulty with their emails, which frequently are not received at all. Please can you upgrade appointment booking and email systems at this surgery. Knowing that you, as a patient are heard by staff and doctors is so important. Thank you. | February 2022 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | Poor practice | 1 | Rude receptionists, no follow ups and a lack of care. To sum this place up!
You can never get an appointment. If you are lucky enough to get an appointment be prepared to wait 20-40 minutes to be seen.
Avoid this place if you can.
One practitioner carried out an assessment using his mobile phone. Very unprofessional and dangerous! The outcome of the assessment was inaccurate and had to later use an out of hours GP.
Avoid! Avoid! Avoid! | December 2023 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | Make the rules up as they go along | 2 | I have been with the surgery since moving here in November 2022. I had a letter from my Psychiatrist advising my GP that i needed to be referred to another psychiatrist on arrival in my new town. My GP has refused to refer me on the grounds that they do not have enough information regarding my condition? They have 36 years of medical history!!! I am disgusted with the service and have gone from seeing a psychiatrist every 3 months to waiting for 6 months with still no appointment in place!! | April 2023 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | I do not recommend disrespect to the patient | 1 | Can never get a appointment booked at this place in the morning, the receptionist is rude and will not help you! Avoid if you can!I have high blood sugar, I was supposed to have a phone appointment with the doctor at 1.00 no one called no access to the doctor and no respect for time | March 2023 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | Great practice | 5 | Just want to give doctor perrea a mention he is 100% the best doctor I have had always listens to your concerns thoroughly and without hesitation gets on things straight away and always right with his outcomes
Very professional
Puts you at ease straight
Makes you feel comfortable
Best doctor by far | January 2023 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I called at 0800 am needing an emergency doctor's appointment and I had an appointment for 10.20 the same day. I was seen by a wonderful young doctor who was sympathetic and knowledgeable. She diagnosed my condition correctly and efficiently and had
Emergency medication sent to my pharmacy and I had my medicine at 11.30 that morning. I have fully recovered and can't thank Barton hills surgery enough. | December 2022 |
E81632 | barton-hills-medical-group | https://www.nhs.uk/services/gp-surgery/barton-hills-medical-group/E81632/ratings-and-reviews?currentpage=1 | Very well run and helpful Practice | 5 | Appointment was on time.
Doctor very much helped me discus my reason for my visit and was helpful and sorted my problem.
All staff, of which I contacted many were a very helpful,
Excellent practise and staff | May 2022 |
E81005 | bell-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bell-house-medical-centre/E81005/ratings-and-reviews?currentpage=1 | not great at treating patience | 2 | today i had gone to the gp with my daughter as she has had a bad rash for a long time however the doctor had seen us and said that we have wasted alot of appointments and she was very rude as she kept talking over me,she looked at my daughters arm in a very rough way and said she cannot see any rash,my daughter was very uncomfortable ,this doctor should have owed a duty of care to my daughter and should of been more reasonable i was not happy with the way she has treated me and my daughter, i will not be booking any more appointments with her | December 2023 |
E81005 | bell-house-medical-centre | https://www.nhs.uk/services/gp-surgery/bell-house-medical-centre/E81005/ratings-and-reviews?currentpage=1 | Tried | 5 | Had operation last week got an infection very sore and painful rang to try get appointment told the 27th of April hope the guy who answered phone understands what an infection is and what it can turn into . Not normal for this practice normally very helpful had great experience over the last 37 years . Hope a bit of training for this gentleman will take place . Had to turn up at A and E for antibiotics don’t think I would of made it to the 27 th. | April 2023 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Great GP surgery with old fashioned values | 5 | This surgery provides good old fashioned health service.
We've been with this practice for 20 years. The Doctors, nurses and all staff treats us with respect.
The practice is always busy but everyone is calm, patient and helpful.
Good old-fashion values.
Thank you all for great service | December 2023 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Great | 4 | I have been with gardenia and Marsh farm practice for 6 years overall the surgery great. The Doctors and staff members are lovely. Nurses are fabulous I now it can be hard to get an appointment sometimes but NHS 111 is linked to the GP practice. Staff members are caring and understanding despite no appointments they always advice on what's best.
I haven't had any problems so far
If your test results are not as they should be they always book you in for a appointment to discuss the outcome.
Surgery offers a wide range of services which are helpful. | October 2023 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Very disappointed | 1 | I have been a patient at this practice for 40 years plus...In the past the doctors have been very professional and the standards extremely excellent, but what a let down since Covid, sadly it reflects upon the whole of the staff, and in my opinion the doctors are letting themselves down.
I have had no reason for an appointment for nearly 4 years , however I did wish to discuss blood test results with him ...but again ...no response...I now subscribe to a Private Health Care Scheme ...what does this say about this practice. | June 2023 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | worst practice | 1 | I've been trying to contact them for the past month about my 8 years old son extremely unsuccessful. I've seen 3 urgent doctors but still can get un appointment with the practice!!!
And now to make a complin i need to handwrite it and bring it in (how convenient for them) there is no email to contact them!
I'm wondering in what century the operate that place? | November 2022 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | For the last 4 weeks I've tried to make appointment for my daughter and no appointments available...staff are very unhelpful. | October 2022 |
E81041 | gardenia-practice | https://www.nhs.uk/services/gp-surgery/gardenia-practice/E81041/ratings-and-reviews?currentpage=1 | Shockingly Bad Practice | 1 | Trying to get GP to make 2 (now 3) referrals for my elderly father. He could be dead by the time GP gets round to it (God forbid). Chasing by phone and email. Asked for his GP to ring me to discuss - told had to make an appointment!! Tried that today - 44 calls later - nothing left for today - ring back Tuesday or ring 111.
Seriously Gardenia!! Bring back the previous GPs who actually cared about their patients.
This practice has rapidly gone downhill. Why can't a GP make a call to a concerned relative after 4 home visits, promise of referrals, repeated falls - I just don't get it.
Gardenia Practice seriously needs to improve and by reading the other reviews, I am not the only service user to feel this way. | September 2022 |