tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
nullclasses 3
values | name
stringlengths 2
19
| negativereason_gold
nullclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
nulllengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,306,133,677,760,500 | neutral | 1 | null | null | Virgin America | null | cairdin | null | 0 | @VirginAmerica What @dhepburn said. | null | 2015-02-24 11:35:52 -0800 | null | Eastern Time (US & Canada) |
570,301,130,888,122,400 | positive | 0.3486 | null | 0 | Virgin America | null | jnardino | null | 0 | @VirginAmerica plus you've added commercials to the experience... tacky. | null | 2015-02-24 11:15:59 -0800 | null | Pacific Time (US & Canada) |
570,301,083,672,813,600 | neutral | 0.6837 | null | null | Virgin America | null | yvonnalynn | null | 0 | @VirginAmerica I didn't today... Must mean I need to take another trip! | null | 2015-02-24 11:15:48 -0800 | Lets Play | Central Time (US & Canada) |
570,301,031,407,624,200 | negative | 1 | Bad Flight | 0.7033 | Virgin America | null | jnardino | null | 0 | @VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse | null | 2015-02-24 11:15:36 -0800 | null | Pacific Time (US & Canada) |
570,300,817,074,462,700 | negative | 1 | Can't Tell | 1 | Virgin America | null | jnardino | null | 0 | @VirginAmerica and it's a really big bad thing about it | null | 2015-02-24 11:14:45 -0800 | null | Pacific Time (US & Canada) |
570,300,767,074,181,100 | negative | 1 | Can't Tell | 0.6842 | Virgin America | null | jnardino | null | 0 | @VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA | null | 2015-02-24 11:14:33 -0800 | null | Pacific Time (US & Canada) |
570,300,616,901,320,700 | positive | 0.6745 | null | 0 | Virgin America | null | cjmcginnis | null | 0 | @VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :) | null | 2015-02-24 11:13:57 -0800 | San Francisco CA | Pacific Time (US & Canada) |
570,300,248,553,349,100 | neutral | 0.634 | null | null | Virgin America | null | pilot | null | 0 | @VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP | null | 2015-02-24 11:12:29 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,299,953,286,942,700 | positive | 0.6559 | null | null | Virgin America | null | dhepburn | null | 0 | @virginamerica Well, I didn't…but NOW I DO! :-D | null | 2015-02-24 11:11:19 -0800 | San Diego | Pacific Time (US & Canada) |
570,295,459,631,263,740 | positive | 1 | null | null | Virgin America | null | YupitsTate | null | 0 | @VirginAmerica it was amazing, and arrived an hour early. You're too good to me. | null | 2015-02-24 10:53:27 -0800 | Los Angeles | Eastern Time (US & Canada) |
570,294,189,143,031,800 | neutral | 0.6769 | null | 0 | Virgin America | null | idk_but_youtube | null | 0 | @VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24 | null | 2015-02-24 10:48:24 -0800 | 1/1 loner squad | Eastern Time (US & Canada) |
570,289,724,453,216,260 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D | null | 2015-02-24 10:30:40 -0800 | NYC | America/New_York |
570,289,584,061,480,960 | positive | 1 | null | null | Virgin America | null | HyperCamiLax | null | 0 | @VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p | null | 2015-02-24 10:30:06 -0800 | NYC | America/New_York |
570,287,408,438,120,450 | positive | 0.6451 | null | null | Virgin America | null | mollanderson | null | 0 | @VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn | null | 2015-02-24 10:21:28 -0800 | null | Eastern Time (US & Canada) |
570,285,904,809,599,000 | positive | 1 | null | null | Virgin America | null | sjespers | null | 0 | @VirginAmerica Thanks! | null | 2015-02-24 10:15:29 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,282,469,121,007,600 | negative | 0.6842 | Late Flight | 0.3684 | Virgin America | null | smartwatermelon | null | 0 | @VirginAmerica SFO-PDX schedule is still MIA. | null | 2015-02-24 10:01:50 -0800 | palo alto, ca | Pacific Time (US & Canada) |
570,277,724,385,734,660 | positive | 1 | null | null | Virgin America | null | ItzBrianHunty | null | 0 | @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo | null | 2015-02-24 09:42:59 -0800 | west covina | Pacific Time (US & Canada) |
570,276,917,301,137,400 | negative | 1 | Bad Flight | 1 | Virgin America | null | heatherovieda | null | 0 | @VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! | null | 2015-02-24 09:39:46 -0800 | this place called NYC | Eastern Time (US & Canada) |
570,270,684,619,923,460 | positive | 1 | null | null | Virgin America | null | thebrandiray | null | 0 | I ❤️ flying @VirginAmerica. ☺️👍 | null | 2015-02-24 09:15:00 -0800 | Somewhere celebrating life. | Atlantic Time (Canada) |
570,267,956,648,792,060 | positive | 1 | null | null | Virgin America | null | JNLpierce | null | 0 | @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. | null | 2015-02-24 09:04:10 -0800 | Boston | Waltham | Quito |
570,265,883,513,384,960 | negative | 0.6705 | Can't Tell | 0.3614 | Virgin America | null | MISSGJ | null | 0 | @VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select??? | null | 2015-02-24 08:55:56 -0800 | null | null |
570,264,145,116,819,460 | positive | 1 | null | null | Virgin America | null | DT_Les | null | 0 | @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA | null | 2015-02-24 08:49:01 -0800 | null | null |
570,259,420,287,868,900 | positive | 1 | null | null | Virgin America | null | ElvinaBeck | null | 0 | @VirginAmerica I love the hipster innovation. You are a feel good brand. | null | 2015-02-24 08:30:15 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,258,822,297,579,500 | neutral | 1 | null | null | Virgin America | null | rjlynch21086 | null | 0 | @VirginAmerica will you be making BOS>LAS non stop permanently anytime soon? | null | 2015-02-24 08:27:52 -0800 | Boston, MA | Eastern Time (US & Canada) |
570,256,553,502,068,740 | negative | 1 | Customer Service Issue | 0.3557 | Virgin America | null | ayeevickiee | null | 0 | @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet | null | 2015-02-24 08:18:51 -0800 | 714 | Mountain Time (US & Canada) |
570,249,102,404,923,400 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Leora13 | null | 0 | @VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response. | null | 2015-02-24 07:49:15 -0800 | null | null |
570,239,632,807,370,750 | negative | 1 | Can't Tell | 0.6614 | Virgin America | null | meredithjlynn | null | 0 | @VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail | null | 2015-02-24 07:11:37 -0800 | null | null |
570,217,831,557,677,060 | neutral | 0.6854 | null | null | Virgin America | null | AdamSinger | null | 0 | @VirginAmerica do you miss me? Don't worry we'll be together very soon. | null | 2015-02-24 05:44:59 -0800 | San Francisco, CA | Central Time (US & Canada) |
570,207,886,493,782,000 | negative | 1 | Bad Flight | 1 | Virgin America | null | blackjackpro911 | null | 0 | @VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS | null | 2015-02-24 05:05:28 -0800 | San Mateo, CA & Las Vegas, NV | null |
570,124,596,180,955,140 | neutral | 0.615 | null | 0 | Virgin America | null | TenantsUpstairs | null | 0 | @VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix | null | 2015-02-23 23:34:30 -0800 | Brooklyn | Atlantic Time (Canada) |
570,114,021,854,212,100 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jordanpichler | null | 0 | @VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢 | null | 2015-02-23 22:52:29 -0800 | null | Vienna |
570,094,701,371,469,800 | neutral | 1 | null | null | Virgin America | null | JCervantezzz | null | 0 | @VirginAmerica Are the hours of operation for the Club at SFO that are posted online current? | null | 2015-02-23 21:35:43 -0800 | California, San Francisco | Pacific Time (US & Canada) |
570,088,404,156,698,600 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | Cuschoolie1 | null | 0 | @VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX! | null | 2015-02-23 21:10:41 -0800 | Washington DC | Quito |
570,084,582,780,899,300 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | amanduhmccarty | null | 0 | @VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :( | null | 2015-02-23 20:55:30 -0800 | null | Pacific Time (US & Canada) |
570,076,792,993,611,800 | positive | 1 | null | null | Virgin America | null | NorthTxHomeTeam | null | 0 | @VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews | null | 2015-02-23 20:24:33 -0800 | Texas | Central Time (US & Canada) |
570,051,991,277,342,700 | neutral | 0.6207 | null | null | Virgin America | null | miaerolinea | null | 0 | Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP | null | 2015-02-23 18:46:00 -0800 | Worldwide | Caracas |
570,051,381,534,396,400 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday | null | 2015-02-23 18:43:35 -0800 | Central Texas | null |
570,045,393,565,691,900 | positive | 1 | null | null | Virgin America | null | Nicsplace | null | 0 | @VirginAmerica @freddieawards Done and done! Best airline around, hands down! | null | 2015-02-23 18:19:47 -0800 | Central Texas | null |
570,038,941,497,192,450 | neutral | 0.6791 | null | 0 | Virgin America | null | elisha_malulani | null | 0 | @VirginAmerica when can I book my flight to Hawaii?? | null | 2015-02-23 17:54:09 -0800 | i'm creating a monster | Pacific Time (US & Canada) |
570,035,876,845,084,700 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | DannyDouglass | null | 0 | @VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk | null | 2015-02-23 17:41:58 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,033,593,394,667,500 | positive | 0.6639 | null | null | Virgin America | null | jamesferrandini | null | 0 | @VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr | null | 2015-02-23 17:32:54 -0800 | null | null |
570,025,482,344,898,560 | negative | 0.6688 | Flight Booking Problems | 0.6688 | Virgin America | null | will_lenzenjr | null | 0 | @VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help? | null | 2015-02-23 17:00:40 -0800 | Iowa City | Central Time (US & Canada) |
570,016,304,284,901,400 | neutral | 1 | null | null | Virgin America | null | GottAmanda | null | 0 | @VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️ | null | 2015-02-23 16:24:11 -0800 | Los Angeles | null |
570,015,408,788,414,460 | neutral | 0.6578 | null | 0 | Virgin America | null | KGervaise | null | 0 | @VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp | null | 2015-02-23 16:20:38 -0800 | Georgia | Pacific Time (US & Canada) |
570,013,523,650,048,000 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24? | null | 2015-02-23 16:13:09 -0800 | null | null |
570,012,257,549,070,340 | positive | 1 | null | null | Virgin America | null | arieldaie | null | 0 | @VirginAmerica I'm #elevategold for a good reason: you rock!! | null | 2015-02-23 16:08:07 -0800 | Los Angeles | null |
570,011,341,483,843,600 | neutral | 0.6799 | null | null | Virgin America | null | vacations7 | null | 0 | @VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx | null | 2015-02-23 16:04:28 -0800 | Turks and caicos | null |
570,010,571,707,256,800 | positive | 1 | null | null | Virgin America | null | ChelseaPoe666 | null | 0 | @VirginAmerica wow this just blew my mind | null | 2015-02-23 16:01:25 -0800 | Oakland via Midwest | Atlantic Time (Canada) |
570,010,539,499,393,000 | neutral | 1 | null | null | Virgin America | null | BobGlavinVO | null | 0 | @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree | null | 2015-02-23 16:01:17 -0800 | New York, NY | Eastern Time (US & Canada) |
570,009,713,447,825,400 | neutral | 0.6436 | null | null | Virgin America | null | lisaaiko | null | 0 | @VirginAmerica @ladygaga @carrieunderwood All were entertaining | null | 2015-02-23 15:58:00 -0800 | null | null |
570,009,035,455,344,640 | neutral | 0.6764 | null | 0 | Virgin America | null | grantbrowne | null | 0 | @VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks. | null | 2015-02-23 15:55:18 -0800 | Worldwide | Central Time (US & Canada) |
570,006,886,012,973,060 | positive | 0.657 | null | null | Virgin America | null | joyabsalon | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood | null | 2015-02-23 15:46:46 -0800 | Northern Virginia | Eastern Time (US & Canada) |
570,004,391,731,847,200 | neutral | 1 | null | null | Virgin America | null | 2v | null | 0 | @VirginAmerica wish you flew out of Atlanta... Soon? | null | 2015-02-23 15:36:51 -0800 | Los Angeles / Atlanta | Eastern Time (US & Canada) |
570,001,194,900,426,750 | neutral | 0.7118 | null | 0 | Virgin America | null | KSmithFoundHere | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down. | null | 2015-02-23 15:24:09 -0800 | null | Atlantic Time (Canada) |
570,000,071,644,872,700 | neutral | 1 | null | null | Virgin America | null | papamurat | null | 0 | @VirginAmerica Will flights be leaving Dallas for LA on February 24th? | null | 2015-02-23 15:19:41 -0800 | null | null |
569,996,412,286,582,800 | negative | 0.6939 | Flight Booking Problems | 0.6939 | Virgin America | null | murphicus | null | 0 | @VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx! | null | 2015-02-23 15:05:09 -0800 | new york, new york | Eastern Time (US & Canada) |
569,996,245,462,159,360 | positive | 1 | null | null | Virgin America | null | VinnieFerra | null | 0 | @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures | null | 2015-02-23 15:04:29 -0800 | brooklyn, Ny | Pacific Time (US & Canada) |
569,990,222,609,412,100 | positive | 0.635 | null | null | Virgin America | null | KevinDemsi | null | 0 | @VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊 | null | 2015-02-23 14:40:33 -0800 | Bali, Republic of Indonesia | Kuala Lumpur |
569,990,163,209,850,900 | neutral | 0.7007 | null | null | Virgin America | null | giffgaffman | null | 0 | @VirginAmerica @ladygaga @carrieunderwood - Carrie! | null | 2015-02-23 14:40:19 -0800 | UK, USA. | null |
569,989,504,431,317,000 | neutral | 1 | null | null | Virgin America | null | HanlonBrothers | null | 0 | @VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? | null | 2015-02-23 14:37:42 -0800 | Gold Coast, Australia | Brisbane |
569,989,321,698,074,600 | neutral | 1 | null | null | Virgin America | null | emilybg78 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh. | null | 2015-02-23 14:36:58 -0800 | Stockton, CA | Arizona |
569,989,034,501,500,900 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | rachie1126 | null | 0 | @VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help! | null | 2015-02-23 14:35:50 -0800 | New York, NY | Eastern Time (US & Canada) |
569,987,622,484,848,640 | neutral | 0.6858 | null | null | Virgin America | null | adawson66 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌 | null | 2015-02-23 14:30:13 -0800 | null | null |
569,986,782,567,071,740 | neutral | 1 | null | null | Virgin America | null | SocialPLC | null | 0 | @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first! | null | 2015-02-23 14:26:53 -0800 | Twin Cities, Minn. | Eastern Time (US & Canada) |
569,986,348,041,547,800 | positive | 1 | null | null | Virgin America | null | jeffreymace01 | null | 0 | @VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics! | null | 2015-02-23 14:25:09 -0800 | null | null |
569,982,307,634,794,500 | neutral | 0.6814 | null | 0 | Virgin America | null | 1stcrown | null | 0 | @VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please. | null | 2015-02-23 14:09:06 -0800 | USA | Central Time (US & Canada) |
569,976,620,158,578,700 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | onerockgypsy | null | 0 | @VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/ | null | 2015-02-23 13:46:30 -0800 | next city | Pacific Time (US & Canada) |
569,973,821,396,152,300 | negative | 1 | Late Flight | 0.6789 | Virgin America | null | noelduan | null | 0 | @VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm? | null | 2015-02-23 13:35:23 -0800 | SF ↔ NY | Eastern Time (US & Canada) |
569,972,508,499,284,000 | positive | 0.6922 | null | null | Virgin America | null | Travelzoo | null | 0 | @VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV | null | 2015-02-23 13:30:10 -0800 | New York, NY | Pacific Time (US & Canada) |
569,967,019,958,730,750 | negative | 1 | Lost Luggage | 1 | Virgin America | null | gianagon | null | 0 | @VirginAmerica everything was fine until you lost my bag | null | 2015-02-23 13:08:21 -0800 | New York + Panama | Eastern Time (US & Canada) |
569,961,866,224,652,300 | neutral | 1 | null | null | Virgin America | null | bxchen | null | 0 | @virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online? | null | 2015-02-23 12:47:52 -0800 | San Francisco, CA | Eastern Time (US & Canada) |
569,949,891,163,615,200 | neutral | 0.6492 | null | 0 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica I emailed your customer service team. Let me know if you need the tracking number. | null | 2015-02-23 12:00:17 -0800 | Los Angeles | null |
569,948,966,873,370,600 | neutral | 1 | null | null | Virgin America | null | jamied7 | null | 0 | @VirginAmerica hi I just booked a flight but need to add baggage, how can I do this? | null | 2015-02-23 11:56:37 -0800 | London, England | London |
569,946,362,126,602,240 | negative | 1 | Flight Attendant Complaints | 0.3516 | Virgin America | null | seimatrun | null | 0 | @VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt | null | 2015-02-23 11:46:16 -0800 | Los Angeles | null |
569,942,903,683,813,400 | positive | 1 | null | null | Virgin America | null | mrmichaellay | null | 0 | @VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this. | null | 2015-02-23 11:32:31 -0800 | Floridian from Cincinnati | Eastern Time (US & Canada) |
569,941,957,490,774,000 | positive | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? | null | 2015-02-23 11:28:46 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,940,834,994,401,300 | neutral | 1 | null | null | Virgin America | null | campusmoviefest | null | 0 | @VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF | null | 2015-02-23 11:24:18 -0800 | USA | Eastern Time (US & Canada) |
569,940,323,746,517,000 | neutral | 1 | null | null | Virgin America | null | TaylorLumsden | null | 0 | @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks | null | 2015-02-23 11:22:16 -0800 | Dallas, Texas | Mountain Time (US & Canada) |
569,935,232,033,366,000 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | meme_meng | null | 0 | @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. | null | 2015-02-23 11:02:02 -0800 | null | null |
569,934,395,865,493,500 | neutral | 1 | null | null | Virgin America | null | kyle_romanoff | null | 0 | @VirginAmerica what happened to Doom?! | null | 2015-02-23 10:58:43 -0800 | null | null |
569,933,816,963,342,340 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness | null | 2015-02-23 10:56:25 -0800 | null | Pacific Time (US & Canada) |
569,933,777,931,145,200 | positive | 1 | null | null | Virgin America | null | artisticwritr87 | null | 0 | @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G | null | 2015-02-23 10:56:16 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,933,405,506,310,140 | negative | 0.6792 | Late Flight | 0.3477 | Virgin America | null | arieldaie | null | 0 | @VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :( | null | 2015-02-23 10:54:47 -0800 | Los Angeles | null |
569,933,360,564,342,800 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness | null | 2015-02-23 10:54:36 -0800 | null | Pacific Time (US & Canada) |
569,929,243,146,088,450 | negative | 1 | Can't Tell | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin | null | 2015-02-23 10:38:14 -0800 | null | Pacific Time (US & Canada) |
569,926,998,824,394,750 | negative | 1 | Flight Booking Problems | 1 | Virgin America | null | jsatk | null | 0 | @VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R | null | 2015-02-23 10:29:19 -0800 | Lower Pacific Heights, SF, CA | Pacific Time (US & Canada) |
569,923,394,990,420,000 | neutral | 0.6705 | null | 0 | Virgin America | null | serenaklal | null | 0 | @VirginAmerica Can't bring up my reservation online using Flight Booking Problems code | null | 2015-02-23 10:15:00 -0800 | Chicago | Eastern Time (US & Canada) |
569,922,008,588,222,460 | neutral | 1 | null | null | Virgin America | null | openambit1 | null | 0 | @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4 | null | 2015-02-23 10:09:30 -0800 | null | null |
569,920,824,905,306,100 | neutral | 0.6545 | null | 0 | Virgin America | null | cabowine | null | 0 | @VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ? | null | 2015-02-23 10:04:47 -0800 | Los Cabos,Mexico | Arizona |
569,919,041,244,147,700 | negative | 1 | Can't Tell | 0.6513 | Virgin America | null | MaryAnnTaylorT | null | 0 | @VirginAmerica Why is the site down? When will it be back up? | null | 2015-02-23 09:57:42 -0800 | New York, NY | Arizona |
569,915,941,192,015,900 | neutral | 1 | null | null | Virgin America | null | RamotControl | null | 0 | @VirginAmerica "You down with RNP?" "Yeah you know me!" | null | 2015-02-23 09:45:23 -0800 | null | Pacific Time (US & Canada) |
569,913,339,427,434,500 | neutral | 0.6639 | null | 0 | Virgin America | null | losermelon | null | 0 | @VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account? | null | 2015-02-23 09:35:03 -0800 | null | null |
569,911,816,937,033,700 | negative | 1 | Cancelled Flight | 1 | Virgin America | null | AlisonK33774854 | null | 0 | @VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . | null | 2015-02-23 09:29:00 -0800 | null | null |
569,911,674,158,731,260 | negative | 1 | Late Flight | 1 | Virgin America | null | GunsNDip | null | 0 | @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin | null | 2015-02-23 09:28:26 -0800 | null | Pacific Time (US & Canada) |
569,911,218,942,517,250 | neutral | 0.6765 | null | 0 | Virgin America | null | yazdanagh | null | 0 | @VirginAmerica why is flight 345 redirected? | null | 2015-02-23 09:26:37 -0800 | null | null |
569,910,981,868,060,700 | negative | 1 | Customer Service Issue | 0.6863 | Virgin America | null | MerchEngines | null | 0 | @VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign. | null | 2015-02-23 09:25:41 -0800 | Los Angeles, CA | Arizona |
569,909,224,521,642,000 | negative | 1 | Customer Service Issue | 0.6771 | Virgin America | null | ColorCartel | null | 0 | @VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y | null | 2015-02-23 09:18:42 -0800 | Austin, TX | Mountain Time (US & Canada) |
569,907,336,485,019,650 | negative | 1 | Can't Tell | 0.659 | Virgin America | null | MustBeSpoken | null | 0 | @VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable | null | 2015-02-23 09:11:12 -0800 | null | null |
569,896,805,611,089,900 | negative | 1 | Flight Booking Problems | 0.6714 | Virgin America | null | mattbunk | null | 0 | @virginamerica What is your phone number. I can't find who to call about a flight reservation. | null | 2015-02-23 08:29:21 -0800 | Sterling Heights, MI | Eastern Time (US & Canada) |
569,894,449,620,369,400 | negative | 1 | Customer Service Issue | 1 | Virgin America | null | louisjenny | null | 0 | @VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. | null | 2015-02-23 08:19:59 -0800 | Washington DC | Quito |
End of preview. Expand
in Dataset Viewer.
README.md exists but content is empty.
Use the Edit dataset card button to edit it.
- Downloads last month
- 48