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9.94k
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|---|---|---|
What currencies are accepted to add money? | supported_cards_and_currencies | 2,934 |
do i have to talk to someone to close an account or can i in the app | terminate_account | 6,177 |
Your service is bad. Close my account. | terminate_account | 6,220 |
What does it cost to receive a SEPA transfer? | top_up_by_bank_transfer_charge | 1,873 |
Can I transfer using SWIFT? | top_up_by_bank_transfer_charge | 1,891 |
Where can i top my card for free? | top_up_by_card_charge | 9,148 |
Does it cost anything to top up? | top_up_by_card_charge | 9,105 |
I want to use a cheque to pay. | top_up_by_cash_or_cheque | 8,016 |
Can I use a cheque to top up my account | top_up_by_cash_or_cheque | 7,973 |
What's the problem? My card keeps getting declined for top up. I need to know what is going on. | top_up_failed | 8,550 |
I tried topping up my account but it failed, can you help me? | top_up_failed | 8,502 |
Are there limits with top-up? | top_up_limits | 2,286 |
If my top-up didn't transfer, what went wrong? | top_up_reverted | 3,237 |
Why didn't my top up work? | top_up_reverted | 3,189 |
Top up not available in my wallet. | topping_up_by_card | 4,279 |
What steps do I do to transfer money using my credit card? | topping_up_by_card | 4,331 |
One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks | transaction_charged_twice | 6,314 |
I have been overcharged. | transaction_charged_twice | 6,360 |
why am I being charged a fee for transferring money ? | transfer_fee_charged | 7,169 |
Why were there additional charges when I transferred funds? | transfer_fee_charged | 7,222 |
How can I top up my account by bank transfer? | transfer_into_account | 7,648 |
How would I use a bank transfer for topping my account? | transfer_into_account | 7,605 |
the money i transferred didnt arrive | transfer_not_received_by_recipient | 2,865 |
My friend says he hasn't received my transaction | transfer_not_received_by_recipient | 2,745 |
When will the money show in my account? | transfer_timing | 6,630 |
How long do European transfers take? | transfer_timing | 6,659 |
My identity isn't being accepted, what should I do? | unable_to_verify_identity | 3,977 |
The app doesn't think that I am myself | unable_to_verify_identity | 3,940 |
How do I verify my ID? | verify_my_identity | 9,814 |
What documents do I need for the identity check? | verify_my_identity | 9,867 |
I require verification of my source of funds. | verify_source_of_funds | 6,564 |
I would like to know where the funds are at. | verify_source_of_funds | 6,521 |
Is there a way to verify a card top-up? | verify_top_up | 7,727 |
Where is the top-up verification code located? | verify_top_up | 7,689 |
The virtual card won't work. | virtual_card_not_working | 8,177 |
I'd like to apply for a Visa Card. | visa_or_mastercard | 4,161 |
Can I have a Visa card? | visa_or_mastercard | 4,133 |
Why is identity verification required? | why_verify_identity | 3,782 |
What is the purpose of requiring my identification? | why_verify_identity | 3,811 |
The cash I asked for still hasn't been received | wrong_amount_of_cash_received | 2,470 |
I didn't receive the amount of cash I requested for the ATM. | wrong_amount_of_cash_received | 2,365 |
How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees. | wrong_exchange_rate_for_cash_withdrawal | 8,293 |
I had the wrong exchange rate applied to some cash I got abroad. | wrong_exchange_rate_for_cash_withdrawal | 8,301 |
I'm experiencing frustration and disappointment with the slow progress of my refund. | Refund_not_showing_up | 0 |
Why did my refund disappear from my account without being processed or refunded? | Refund_not_showing_up | 1 |
I was told my refund would be processed within 24 hours, but it's now been 48 hours and I still don't have it. | Refund_not_showing_up | 2 |
I requested a refund for a purchase that was made with a stolen credit card. | Refund_not_showing_up | 3 |
I'm concerned that my refund may not be complete or accurate, which could cause problems for me. | Refund_not_showing_up | 4 |
I requested a refund for a purchase that was made under a different name. | Refund_not_showing_up | 5 |
I'm concerned that my refund may have been delayed due to unforeseen circumstances. | Refund_not_showing_up | 6 |
I tried to check the status of my refund online, but the website said it was "processing" and gave no estimated time of completion. | Refund_not_showing_up | 7 |
I tried to track the status of my refund online, but the website said it was "processing" and gave no estimated time of completion. | Refund_not_showing_up | 8 |
I'm worried that my refund may have been lost or misdirected and won't show up in my account. | Refund_not_showing_up | 9 |
I was given a store credit instead of a refund, but I want the cash back. | Refund_not_showing_up | 10 |
I'm getting frustrated because my refund still hasn't shown up in my account after several days. | Refund_not_showing_up | 11 |
Can you help me troubleshoot the issue with my refund, as it's causing financial difficulties for me? | Refund_not_showing_up | 12 |
I'm experiencing delays in receiving my refund, which is causing financial difficulties for me. | Refund_not_showing_up | 13 |
I was charged for a service that I didn't receive. Can I get a refund? | Refund_not_showing_up | 14 |
How can I ensure that my refund is processed efficiently and accurately? | Refund_not_showing_up | 15 |
Can you help me identify potential issues with my refund and take corrective action? | Refund_not_showing_up | 16 |
I made a purchase last month and requested a refund, but the seller hasn't responded to my request. | Refund_not_showing_up | 17 |
I checked my account and saw that the refund amount was deducted, but it hasn't been credited back to my account. | Refund_not_showing_up | 18 |
How can I maintain a positive attitude and stay patient while waiting for my refund to show up in my account? | Refund_not_showing_up | 19 |
I was told by the seller that my refund would be processed within 24 hours, but it's now been 48 hours and I haven't received anything. | Refund_not_showing_up | 20 |
I requested a refund for a purchase that was made before I realized it was not what I wanted. | Refund_not_showing_up | 21 |
I called the seller's customer service number to inquire about my refund, but they couldn't provide me with any information. | Refund_not_showing_up | 22 |
Can you explain why my refund is taking so long to appear in my account, despite being approved? | Refund_not_showing_up | 23 |
I'm worried that my refund may have | Refund_not_showing_up | 24 |
I'm feeling frustrated and disappointed with the slow progress of my refund. | Refund_not_showing_up | 25 |
I bought a gift for someone else and they didn't like it. Can I get a refund? | Refund_not_showing_up | 26 |
I contacted the seller about my missing refund and they told me they were experiencing technical difficulties. | Refund_not_showing_up | 27 |
I contacted the seller about my missing refund and they told me they were experiencing delays due to high volume. | Refund_not_showing_up | 28 |
Can you provide me with an update on the status of my refund and when I can expect it to show up in my account? | Refund_not_showing_up | 29 |
I checked my account and the refund amount is still showing as "pending". When can I expect it to be credited? | Refund_not_showing_up | 30 |
I was expecting a refund from my purchase, but it's nowhere to be found in my account. | Refund_not_showing_up | 31 |
Can you provide me with a clear and concise explanation of the refund process and what to expect? | Refund_not_showing_up | 32 |
I checked my bank statement and saw that the refund amount was deducted from the seller's account, but it hasn't shown up in mine. | Refund_not_showing_up | 33 |
I requested a refund for a purchase that was made under a different name than mine. | Refund_not_showing_up | 34 |
I bought a product that turned out to be faulty. Can I get a refund or replacement? | Refund_not_showing_up | 35 |
I'm disappointed that my refund didn't show up in my account as expected, and I'm not sure what to do next. | Refund_not_showing_up | 36 |
I requested a refund for a faulty appliance and the manufacturer is taking too long to process it. | Refund_not_showing_up | 37 |
I bought a gift card and the seller refused to issue a refund after discovering that it was lost or stolen. | Refund_not_showing_up | 38 |
I was expecting a refund of $100, but only $50 showed up in my account. What happened to the rest of the money? | Refund_not_showing_up | 39 |
Can you please tell me why my refund is taking so long to process and show up in my account? | Refund_not_showing_up | 40 |
I requested a refund for a purchase that was made using a stolen credit card. | Refund_not_showing_up | 41 |
Can you provide me with a step-by-step guide on how to track the status of my refund? | Refund_not_showing_up | 42 |
I'm trying to determine why my refund is taking so long to appear in my account, despite being approved and processed. | Refund_not_showing_up | 43 |
I bought something online and the seller offered a full refund, but I haven't received it yet. | Refund_not_showing_up | 44 |
Can you please provide me with an update on the status of my refund and when I can expect it to show up in my account? | Refund_not_showing_up | 45 |
I made a purchase a few weeks ago and requested a refund, but the seller has yet to process it. | Refund_not_showing_up | 46 |
I requested a refund for a purchase that was made by someone else without my knowledge or consent. | Refund_not_showing_up | 47 |
I was told my refund would be issued within 24 hours, but it's now been 3 days and I still don't have it. | Refund_not_showing_up | 48 |
Can you help me resolve the issue with my refund not showing up in my account? | Refund_not_showing_up | 49 |
Can you please help me resolve the issue with my refund not showing up in my account? | Refund_not_showing_up | 50 |
I called the company's customer service number to inquire about my refund, but they couldn't give me any information on when it would arrive. | Refund_not_showing_up | 51 |
How can I track the status of my refund and make sure it shows up in my account without any delays? | Refund_not_showing_up | 52 |
Can you help me understand why my refund is taking longer than usual to process and show up in my account? | Refund_not_showing_up | 53 |
Can you help me resolve the issue with my refund, as it's not showing up in my account despite being approved? | Refund_not_showing_up | 54 |
I'm starting to think that my refund got lost or delayed in transit and won't show up in my account. | Refund_not_showing_up | 55 |
I checked my account and saw that the refund amount was deducted, but it hasn't been credited back to my account yet. | Refund_not_showing_up | 56 |