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|---|---|---|
Are the funds I requested from a merchant a few days ago in my account? I do not see them. | Refund_not_showing_up | 5,814 |
How will I know when I get my refund? | Refund_not_showing_up | 5,733 |
Can I use my new card? | activate_my_card | 9,317 |
Tell me how to renew my new card? | activate_my_card | 9,266 |
How old do you need to be to open an account? | age_limit | 1,613 |
Would I be able to open an account for my daughter? | age_limit | 1,631 |
how do I get top up to work for my card | apple_pay_or_google_pay | 9,693 |
Can I use my American Express card with Apple Pay? | apple_pay_or_google_pay | 9,655 |
Where is the closest ATM to me? | atm_support | 4,553 |
I will be traveling and want money to be added automatically in certain intervals. Is this possible? | automatic_top_up | 1,168 |
How do I access the option to top up? | automatic_top_up | 1,129 |
When will my transfer process? | balance_not_updated_after_bank_transfer | 8,780 |
I am still waiting for a transfer I did | balance_not_updated_after_bank_transfer | 8,660 |
I am still currently waiting for the cash that has been deposited into the account this morning. | balance_not_updated_after_cheque_or_cash_deposit | 3,451 |
I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there. | balance_not_updated_after_cheque_or_cash_deposit | 3,335 |
why didnt my account allow a transfer | beneficiary_not_allowed | 7,060 |
What is the reason I couldn't do a transfer to a beneficiary? | beneficiary_not_allowed | 7,021 |
I need to cancel a transaction. | cancel_transfer | 2,132 |
Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through. | cancel_transfer | 2,093 |
How do I replace a card that's going to expire? | card_about_to_expire | 9,551 |
What should I do when my card reaches its expiry date? | card_about_to_expire | 9,580 |
You accepts my card? | card_acceptance | 3,113 |
What can I do to track the card you sent me? | card_arrival | 52 |
Why hasn't my card arrived yet? | card_arrival | 123 |
Can I have my card delivered on Tuesday? | card_delivery_estimate | 1,089 |
When will my card come? I need it as soon as possible! | card_delivery_estimate | 1,046 |
How do I add a card on to the app? | card_linking | 218 |
If I have a credit card with you how I get set up to link to it? | card_linking | 186 |
When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this? | card_not_working | 1,328 |
Something's wrong my card won't work. | card_not_working | 1,285 |
A fee came along with me paying with card | card_payment_fee_charged | 2,519 |
Why have I been charged a small fee to use my card? | card_payment_fee_charged | 2,671 |
I see a payment on my statement for a place I didn't make a purchase at. | card_payment_not_recognised | 3,631 |
There's a payment in the app I don't recognize. | card_payment_not_recognised | 3,528 |
I bought something while traveling, and the exchange rate was wrong. | card_payment_wrong_exchange_rate | 474 |
Why is the exchange rate different on my recent purchase? | card_payment_wrong_exchange_rate | 469 |
The ATM didnt return my card! | card_swallowed | 6,274 |
Why did I get a fee from the ATM? | cash_withdrawal_charge | 9,477 |
I am not supposed to be charged a cash withdrawal fee, but I was. | cash_withdrawal_charge | 9,372 |
I have a cash withdrawal that I don't recognize. | cash_withdrawal_not_recognised | 8,931 |
I did not get the cash that is showing up in my app. | cash_withdrawal_not_recognised | 8,871 |
If I want to select a new PIN what do I do? | change_pin | 6,894 |
I am on vacation in Spain and need to change my pin. | change_pin | 6,923 |
Someone might be using my card that is not me. | compromised_card | 4,467 |
How come when I tried to pay contactless at the bus it didnt work? | contactless_not_working | 1,783 |
What countries can I use my account in? | country_support | 9,910 |
Can I get a card? I live in the US. | country_support | 9,939 |
My payment card was declined - could you tell me why? | declined_card_payment | 5,888 |
My card did not go through in a shop | declined_card_payment | 5,959 |
I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working? | declined_cash_withdrawal | 4,927 |
My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay? | declined_cash_withdrawal | 4,980 |
What would be a reason my transfer got declined? | declined_transfer | 5,601 |
How do I make sure my transfer isn't goin to an unsupported merchant? | declined_transfer | 5,585 |
I don't know what this Direct Debit payment is. | direct_debit_payment_not_recognised | 4,775 |
I don't recognize the direct debit payment on my account. | direct_debit_payment_not_recognised | 4,666 |
What is the most amount of disposable cards allowable? | disposable_card_limits | 4,349 |
I need a number of disposable cards everyday. | disposable_card_limits | 4,378 |
My last name has changed and I need to update my account details. | edit_personal_details | 3,661 |
Since I just got married I need to change my name. | edit_personal_details | 3,690 |
How much more do you charge for currency exchange? | exchange_charge | 8,955 |
Will there be a charge for exchanging foreign currency? | exchange_charge | 8,984 |
What are the exchange rates? | exchange_rate | 375 |
Where can I get your exchange rates from? | exchange_rate | 332 |
How can I exchange AUD for GBP? | exchange_via_app | 1,368 |
Is exchanging currencies a feature of the app? | exchange_via_app | 1,397 |
I was charged an extra pound for no reason. Why is that? | extra_charge_on_statement | 641 |
Why does my statement show a $1 charge on my account? | extra_charge_on_statement | 636 |
Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help. | failed_transfer | 7,490 |
I tried to make a transfer and it didn't work. | failed_transfer | 7,462 |
Do you support fiat currencies? | fiat_currency_support | 929 |
Do you convert to Euro? | fiat_currency_support | 891 |
I would like to know more about what a disposable virtual card is? | get_disposable_virtual_card | 8,423 |
In regards to the PIN of the card? | get_physical_card | 4,068 |
I haven't received my pin | get_physical_card | 4,009 |
My daughter would like a card from my account? Can I do this? | getting_spare_card | 7,840 |
I want a new card | getting_spare_card | 7,869 |
I would like to order a virtual card. | getting_virtual_card | 3,050 |
I seem to have lost my card. | lost_or_stolen_card | 1,526 |
my phone was lost | lost_or_stolen_phone | 5,262 |
phone is gone, dont want others to access account information | lost_or_stolen_phone | 5,291 |
I would like to request a card. | order_physical_card | 8,058 |
What does the bank charge for lost or stolen card replacements? | order_physical_card | 8,087 |
I think I forgot my passcode | passcode_forgotten | 4,911 |
Is there a way to recover my password? | passcode_forgotten | 4,829 |
My payment's stuck on pending. | pending_card_payment | 5,230 |
My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through. | pending_card_payment | 5,179 |
Can you explain to me why a cash withdrawal shows up as pending? | pending_cash_withdrawal | 787 |
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it! | pending_cash_withdrawal | 766 |
how long does it take to reflect in my balance a top up | pending_top_up | 1,949 |
It appears my top-up is still pending. | pending_top_up | 1,938 |
Why is the transfer still pending? Can I do something? | pending_transfer | 6,090 |
As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far. | pending_transfer | 6,023 |
I forgot my PIN and now it is blocked. | pin_blocked | 1,678 |
I entered in the wrong PIN. Please help me unlock my account. | pin_blocked | 1,707 |
My salary is deposited in GBP. Do I need to choose the currency? | receiving_money | 7,354 |
Is it possible to get a refund for the item? | request_refund | 5,521 |
Is it possible to get a refund? | request_refund | 5,418 |
What happens if my card payment is cancelled? | reverted_card_payment? | 6,854 |
My payment did not go through because the app reverted it | reverted_card_payment? | 6,880 |
I'd prefer to use my American Express when putting funds into my account. | supported_cards_and_currencies | 2,905 |