text
stringlengths
0
331
category
stringclasses
77 values
__index_level_0__
int64
0
10k
I've been waiting for a refund to show up and I don't see it on my statement yet.
Refund_not_showing_up
5,718
I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?
Refund_not_showing_up
5,721
What needs to be done to activate and use a card?
activate_my_card
9,208
Can I activate my card with the app?
activate_my_card
9,221
DO I have to be 18 to open an account?
age_limit
1,646
Is there a possibility to open an account for my sons and daughters?
age_limit
1,601
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?
apple_pay_or_google_pay
9,764
I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?
apple_pay_or_google_pay
9,690
I need an ATM right now!
atm_support
4,583
Is there a limit to auto top?
automatic_top_up
1,239
Where do I find the auto top- up?
automatic_top_up
1,164
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
balance_not_updated_after_bank_transfer
8,705
My transfer is pending too long.
balance_not_updated_after_bank_transfer
8,726
What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!
balance_not_updated_after_cheque_or_cash_deposit
3,418
My cash deposit hasn't posted to my account.
balance_not_updated_after_cheque_or_cash_deposit
3,394
Why can't I transfer to an account?
beneficiary_not_allowed
7,122
Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues.
beneficiary_not_allowed
7,080
Please help me, there is a transaction in the incorrect account.
cancel_transfer
2,194
Help me cancel a transaction.
cancel_transfer
2,152
want to get a new card in china
card_about_to_expire
9,637
I'm in China and really need a new card.
card_about_to_expire
9,619
How can I know where my card will be accepted?
card_acceptance
3,145
I want to find out what happened to my new card?
card_arrival
59
My new card hasn't came in.
card_arrival
33
I would like to make sure it is delivered on a certain date.
card_delivery_estimate
1,097
When can I expect my card to arrive?
card_delivery_estimate
1,050
How do I add a card on to the app?
card_linking
218
What do I need to do to link my new card for my account?
card_linking
211
I seem to be unable to make any transactions.
card_not_working
1,336
My physical card is not working
card_not_working
1,289
Why was I charged an extra fee when paying with card?
card_payment_fee_charged
2,527
Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?
card_payment_fee_charged
2,683
I'm noticing a payment/purchase at a company that I don't recognise.
card_payment_not_recognised
3,522
I didn't do a payment and I have it now.
card_payment_not_recognised
3,614
I think there has been a mistake on my exchange rate for this purchase.
card_payment_wrong_exchange_rate
448
I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.
card_payment_wrong_exchange_rate
451
The ATM kept my card?
card_swallowed
6,285
Make me understand why I am charged an extra fee when I use the ATM.
cash_withdrawal_charge
9,433
Why am I being charged for getting cash?
cash_withdrawal_charge
9,454
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
cash_withdrawal_not_recognised
8,813
My app shows cash I didn't get.
cash_withdrawal_not_recognised
8,826
Do I have to change my PIN at a bank?
change_pin
6,931
Which atms allow me to change my pin?
change_pin
6,995
My statement shows charges for things I never purchased. Were my account details stolen?
compromised_card
4,497
Help me to set up contactless payments.
contactless_not_working
1,796
I live in the US and I would like to get a card. How do I go about getting one?
country_support
9,996
I need a new card and I live in the United States.
country_support
9,978
My card was declined
declined_card_payment
5,895
My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.
declined_card_payment
5,869
my card was frozen due to putting in the wrong pin too much. how many tries do i have
declined_cash_withdrawal
5,012
What caused my cash withdrawal to be declined?
declined_cash_withdrawal
5,033
My transfer was declined. What might the reason be?
declined_transfer
5,616
I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?
declined_transfer
5,576
There is a direct debit transaction that I did not authorize
direct_debit_payment_not_recognised
4,685
I see a direct debit transaction in my app that I didn't make.
direct_debit_payment_not_recognised
4,722
Do the disposable cards have restrictions?
disposable_card_limits
4,434
I need to make multiple disposable cards in a day.
disposable_card_limits
4,392
I moved and need to change my personal information.
edit_personal_details
3,746
Can I change my details because I moved?
edit_personal_details
3,704
Does it cost anything to do currency exchanges?
exchange_charge
9,040
I've been to several different countries, can I exchange the cash with a discount for a large transaction?
exchange_charge
8,998
Can you explain your exchange rates basis?
exchange_rate
383
Please explain your exchange rate policy.
exchange_rate
336
I would like to exchange currencies, how do I go upon it?
exchange_via_app
1,451
Is there a way to make my money usable in another country?
exchange_via_app
1,411
My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.
extra_charge_on_statement
615
An extra pound was charged!
extra_charge_on_statement
618
My transfer failed
failed_transfer
7,508
Your system is broken. My transfers keep failing, 5 times now.
failed_transfer
7,433
What are the currency types that I can keep money in.
fiat_currency_support
1,000
I need to know which fiat currencies I can use with you.
fiat_currency_support
926
What are disposable virtual cards?
get_disposable_virtual_card
8,404
How do I know what my PIN is?
get_physical_card
4,060
Where is my PIN located?
get_physical_card
4,029
Can I have a spare card for this account please?
getting_spare_card
7,926
Will it cost me to get a second card?
getting_spare_card
7,908
what is a virtual and how do i get one
getting_virtual_card
3,089
My card is missing. Please help.
lost_or_stolen_card
1,485
I cannot find my phone, what should I do?
lost_or_stolen_phone
5,347
My phone has been lost or stolen
lost_or_stolen_phone
5,305
How do i receive a physical card?
order_physical_card
8,142
What do I need to do to get a card?
order_physical_card
8,101
Help! I've forgot my app passcode!
passcode_forgotten
4,879
I would like to better understand why my pass-code is not working.
passcode_forgotten
4,849
I notice there's a pending payment on my card.
pending_card_payment
5,121
Why is the payment on my card still pending?
pending_card_payment
5,134
There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?
pending_cash_withdrawal
815
Why does my account show as pending a cash withdrawal from the ATM that I have already made?
pending_cash_withdrawal
853
I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?
pending_top_up
2,073
top up is still pending
pending_top_up
2,017
I did a transfer but it is still pending.
pending_transfer
6,089
Why is the transaction not posting?
pending_transfer
6,110
My PIN seems to be blocked, help me access it?
pin_blocked
1,761
Where can I go to get my PIN unblocked?
pin_blocked
1,711
Can my friend send me money?
receiving_money
7,373
I want to cancel my purchase
request_refund
5,420
I would like to cancel a purchase.
request_refund
5,462
What reasons would cause my card payment to be cancelled?
reverted_card_payment?
6,766
I just checked and my payment was cancelled, why?
reverted_card_payment?
6,769
What are the currencies that are accepted to add money?
supported_cards_and_currencies
2,991