text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
What exchange rates do you offer? | 33exchange_rate
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I'd rather get a Mastercard | 73visa_or_mastercard
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The app denied my topped up. | 59top_up_failed
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Where is the cash from my cheque I recently deposited? | 7balance_not_updated_after_cheque_or_cash_deposit
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If I receive foreign currencies, am I able to exchange them on the app? | 34exchange_via_app
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How can I get a new card ASAP to replace an old, soon to expire one? | 10card_about_to_expire
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I have a pending payment from stuff I bought this morning. | 46pending_card_payment
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Once my card expires, what should I do? | 10card_about_to_expire
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Can I used my card even if my phone has been stolen? | 43lost_or_stolen_phone
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I got 2 transfer fees and I thought transfers were free. | 64transfer_fee_charged
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How do I cancel a previous purchase | 52request_refund
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I went to top up and it is no longer there. Was it sent back? | 61top_up_reverted
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What currencies are accepted for adding money? | 54supported_cards_and_currencies
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What is the extra €1 fee in my statement | 35extra_charge_on_statement
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Why do I have to give you all of my identification details? | 74why_verify_identity
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Where are the locations of ATMs that accept this card? | 4atm_support
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My card has been swallowed by an ATM | 19card_swallowed
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Why are you declining my payment? Everything was fine. | 26declined_card_payment
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Hi, I don't think your exchange rate is right. I need you to check the official interbank exchange please. | 18card_payment_wrong_exchange_rate
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What are the steps I follow to transfer money into my account? | 65transfer_into_account
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The contactless I have won't work. | 24contactless_not_working
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I think the atm ate my card. | 19card_swallowed
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Should i reinstall the payment app? | 24contactless_not_working
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Can I link my new card? | 14card_linking
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Can I use my card at any ATMs? | 4atm_support
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The exchange rate was wrong when I bought something outside the country. | 18card_payment_wrong_exchange_rate
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I need a disposable virtual card, how do I get one? | 38get_disposable_virtual_card
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Are you able to unblock my pin? | 50pin_blocked
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I submitted a transaction to the incorrect account. | 9cancel_transfer
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My phone was stolen so I no longer have access to the app. | 43lost_or_stolen_phone
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I need help resetting my passcode to access my app. | 45passcode_forgotten
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my phone was taken! can you place cancel my account so no one uses it | 43lost_or_stolen_phone
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How do you fix my card payment? | 26declined_card_payment
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Why are there so many fees on my statement? | 35extra_charge_on_statement
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How do I receive my physical card | 44order_physical_card
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What will I be charged for a physical card? | 44order_physical_card
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When will my card payment be done pending? | 46pending_card_payment
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What'll it charge me for a SEPA transfer? | 56top_up_by_bank_transfer_charge
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Why do you need to know so much about me | 74why_verify_identity
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Why did I only get $20 when I tried to get $100 | 75wrong_amount_of_cash_received
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there's a delay in my top-up | 48pending_top_up
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I have a problem! The ATM stole my card! | 19card_swallowed
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My top up didn't work. | 59top_up_failed
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There is a direct debit that's not mine. | 29direct_debit_payment_not_recognised
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I need to cancel an incorrect transaction. | 9cancel_transfer
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Is there anything I need to do since my phone was stolen? | 43lost_or_stolen_phone
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I wanted to use my contactless at the metro today but it didn't accept it! | 24contactless_not_working
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I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? | 28declined_transfer
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I would like to change my card PIN. | 22change_pin
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Is my card accepted everywhere? | 11card_acceptance
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This is URGENT, I typed the wrong payment information for a payment I needed to make and have clicked send, I need to reverse the transaction immediately. | 9cancel_transfer
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I am only 17. Can I make an account? | 2age_limit
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] |
What ATMs is the card okay to use at? | 4atm_support
| [
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] |
What major card payments are accepted? | 73visa_or_mastercard
| [
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] |
when does the rate get determined | 33exchange_rate
| [
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] |
Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. | 16card_payment_fee_charged
| [
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What do I do if I forget my passcode? Because I did. | 45passcode_forgotten
| [
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] |
What do I do for the identity check? | 69verify_my_identity
| [
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] |
Would like to use my card and need to activate it first. Can you help me do this? | 1activate_my_card
| [
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] |
What options do I have in regards to payment? | 54supported_cards_and_currencies
| [
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] |
How long does it take to authorise a payment? | 46pending_card_payment
| [
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] |
Where do I order my card? | 44order_physical_card
| [
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] |
Why could my transfer have been declined? | 28declined_transfer
| [
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] |
I need a new PIN. | 22change_pin
| [
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] |
I cannot find my credit card. | 42lost_or_stolen_card
| [
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] |
I cannot prove my own identity. | 68unable_to_verify_identity
| [
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] |
Help! I forgot my PIN and have been locked out of using my card. | 50pin_blocked
| [
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] |
How many disposable cards is the limit? | 30disposable_card_limits
| [
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] |
The card I've got seems to be broken. | 15card_not_working
| [
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] |
Where is the money I topped off with? | 48pending_top_up
| [
-1.3271484375,
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] |
I was at the ATM trying to made a withdraw and I was declined. | 27declined_cash_withdrawal
| [
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] |
Why was I charged an extra fee when paying with my card? | 16card_payment_fee_charged
| [
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] |
Why is my exchange rate wrong for an item I bought? | 18card_payment_wrong_exchange_rate
| [
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If I have more than one disposable card, can I make five payments on each of them? | 30disposable_card_limits
| [
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I tried to top up. Why was it denied? | 59top_up_failed
| [
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When I top up what are the amoutn limits. | 60top_up_limits
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Please delete my account. I am not happy with the service from your company. | 55terminate_account
| [
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I have a cryptocurrency exchange that won't go through. Please help me process it. | 8beneficiary_not_allowed
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I requested a refund from a store but it hasn't arrived. | 0Refund_not_showing_up
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I tried to get $100 but I just got $20 | 75wrong_amount_of_cash_received
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Can I exchange currencies with my account? | 34exchange_via_app
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How did you come up with your exchange rates? | 33exchange_rate
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] |
how do i get a virtual card for one time use | 38get_disposable_virtual_card
| [
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] |
Are my friends able to add funds to my account? | 62topping_up_by_card
| [
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I sent out money, but was charged extra for transferring. Why? | 64transfer_fee_charged
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I am awaiting my refund | 0Refund_not_showing_up
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It doesn't look like the top-up completed. | 48pending_top_up
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I can't find my phone. | 43lost_or_stolen_phone
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My cash withdrawal is still showing as pending. | 47pending_cash_withdrawal
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How might I change my PIN? | 22change_pin
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Will I be charged a fee if I receive a SEPA transfer | 56top_up_by_bank_transfer_charge
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How many days until the money will be in my account? | 67transfer_timing
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How do I enable contactless pay? | 24contactless_not_working
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I live in the US but want to get a card | 25country_support
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Can I add funds to the card directly from my bank account? | 65transfer_into_account
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what is the most i can top up? | 60top_up_limits
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I NEED TO KNOW HOW TO TRANSFER MONEY INTO MY BANK ACCOUNT. PLEASE HELP | 65transfer_into_account
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Why was a transaction on my card declined? | 26declined_card_payment
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I'm pretty sure something went wrong with my exchange. I changed Russian Ruble to UK pounds and was charged way too much! | 18card_payment_wrong_exchange_rate
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When I submit a transfer, it is being declined. The information I put in has been reviewed. | 28declined_transfer
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