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There is a problem with my card. Somebody has removed money from my account in a town I haven't been to. Can you please freeze my account immediately? | 21cash_withdrawal_not_recognised
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If I was mugged and lost everything, how do I access my account and app? | 43lost_or_stolen_phone
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I would like to delete my account. | 55terminate_account
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How long is my Europe transfer wait? | 67transfer_timing
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I do not remember purchasing anything for 1£, and it is on my statement. Can you please tell me what that is about? | 35extra_charge_on_statement
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How long is the wait for a US transfer? | 67transfer_timing
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Which ATMs accept this card? | 4atm_support
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Is it permissible to hold money in multiple currencies? | 37fiat_currency_support
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my phone is gone | 43lost_or_stolen_phone
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How do I avoid getting charged a fee on my card? | 16card_payment_fee_charged
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My top-up for Google Pay isn't working | 3apple_pay_or_google_pay
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Why did my transfer not go through? | 36failed_transfer
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If I started the Bank transfer from Europe, how long will the process take to complete? | 67transfer_timing
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I am seeing a weird payment showing up that I know I did not make, how can I get it cancelled? | 29direct_debit_payment_not_recognised
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I want to skip verification of my identity. | 74why_verify_identity
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How old do my children need to be to open an account? | 2age_limit
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how do I top up my money automatically | 5automatic_top_up
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I'm starting to think my card is lost because it still hasn't arrived, can you help? | 12card_arrival
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My daughter needs a card. Can I give her one of mine that's linked to my account? | 40getting_spare_card
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Payment i did not do | 17card_payment_not_recognised
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Where can I pay with my debit or credit card? | 11card_acceptance
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What is the base of the exchange rates? | 33exchange_rate
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Can I have one of the virtual cards? | 41getting_virtual_card
| [
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Why is my card payment showing as pending? | 46pending_card_payment
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Cash withdrawal still pending? | 47pending_cash_withdrawal
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I need a physical card. | 44order_physical_card
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] |
Are there restrictions for ordering extra cards? | 40getting_spare_card
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I want to top my account by using a bank transfer. How would that work? | 65transfer_into_account
| [
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] |
Will you be able to send the new card to China? | 10card_about_to_expire
| [
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My top-up isn't working. | 59top_up_failed
| [
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] |
how do i change name? | 31edit_personal_details
| [
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] |
How do your exchange rates work? | 33exchange_rate
| [
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] |
What does it mean when my top up is saying still pending? | 48pending_top_up
| [
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] |
I want to change my personal details. | 31edit_personal_details
| [
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] |
What should I do if the passcode doesn't work for me? | 45passcode_forgotten
| [
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] |
I will need to exchange currencies frequently, will I be able to get a discount? | 32exchange_charge
| [
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] |
How can I tell what the limit is to top-ups? | 60top_up_limits
| [
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] |
what is required documents for new card process ? | 24contactless_not_working
| [
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] |
in china, need new card | 10card_about_to_expire
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] |
How do I report a stolen card? | 42lost_or_stolen_card
| [
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] |
I'm just wondering when my card will get here. | 13card_delivery_estimate
| [
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] |
Where can I get my PIN unblocked? | 50pin_blocked
| [
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] |
Where is my transfer from [country]? | 6balance_not_updated_after_bank_transfer
| [
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] |
My card doesn't work. | 15card_not_working
| [
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What currencies are used in your exchange? | 37fiat_currency_support
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What stores can I sue my card? | 11card_acceptance
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Please advise what is the exchange rate | 33exchange_rate
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My card is expiring shortly. How much will it cost for a replacement, and how soon can I get it? | 10card_about_to_expire
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Why do you keep declining my transfers?it was always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening. | 28declined_transfer
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Why was the exchange rate different when I withdrew my cash? | 76wrong_exchange_rate_for_cash_withdrawal
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How can I top up my Google Pay? | 3apple_pay_or_google_pay
| [
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Why did I get less money than I asked for? | 75wrong_amount_of_cash_received
| [
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My virtual card won't work. | 72virtual_card_not_working
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When adding money, what are the currencies you take? | 54supported_cards_and_currencies
| [
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] |
How do I accept exchanges to EU? | 37fiat_currency_support
| [
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Will you accept my other card? | 54supported_cards_and_currencies
| [
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How can I find out where my contactless works? | 24contactless_not_working
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I couldn't make a transfer to a beneficiary! | 8beneficiary_not_allowed
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What are the ATMs that will accept this card? | 4atm_support
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My friends want to top up my account | 62topping_up_by_card
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I think my card payment has been stopped | 53reverted_card_payment?
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] |
Why doesn't the card payment work | 26declined_card_payment
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What are disposable cards? | 38get_disposable_virtual_card
| [
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I need a new passcode. | 45passcode_forgotten
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Will I be charged if someone needs to send me money? | 56top_up_by_bank_transfer_charge
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When using a US card, what is the cost for a top up/off? | 57top_up_by_card_charge
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Assist me please with card activation. | 1activate_my_card
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When will the $1 transaction be credited to me? | 35extra_charge_on_statement
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Do cash machines let me change my pin? | 22change_pin
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I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw. | 76wrong_exchange_rate_for_cash_withdrawal
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How does a transfer work? | 65transfer_into_account
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I thought cash withdrawals didn't have a fee | 20cash_withdrawal_charge
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Do ATM cash withdrawals carry a charge now? They've been free in the past, but all of a sudden I have to pay to make ATM withdrawals? | 20cash_withdrawal_charge
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how to activate card? | 1activate_my_card
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What are your policies for card transfers? | 36failed_transfer
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did not receive correct cash upon withdrawal | 75wrong_amount_of_cash_received
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I just got $20 when I tried to get $100 | 75wrong_amount_of_cash_received
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I bought this item and was charged the wrong amount can I get a refund? | 52request_refund
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What is the minimum age to open an account? | 2age_limit
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer
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Can I exchange currencies? | 37fiat_currency_support
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Can I top-up as much as I want? | 60top_up_limits
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How can I perform a dual money transferring from one account to another? | 65transfer_into_account
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I bought an item and noticed the exchange rate was not correct. | 18card_payment_wrong_exchange_rate
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How old do you have to be to get an account? | 2age_limit
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Why could I not choose cash at the ATM? | 27declined_cash_withdrawal
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Can you please show me where I can find the location to link my card? | 14card_linking
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The ATM didn't give me the the withdraw amount requested. | 75wrong_amount_of_cash_received
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What is the next step if my card is about to expire. | 10card_about_to_expire
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Why was my card payment reverted? | 53reverted_card_payment?
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I would like to use the bank transfer feature, but I can't find it. Can you please give me the details? | 65transfer_into_account
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May I have another card? | 40getting_spare_card
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What's the minimum age for opening an account? | 2age_limit
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The transfer I did hasn't arrived | 66transfer_not_received_by_recipient
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My cash withdrawal was partly declined | 75wrong_amount_of_cash_received
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I need someone to alert me as to what's going on. I had transferred an amount but the receiver is saying that the amount is somewhat less than what I sent over. I now have to make another transfer to make up the difference. | 64transfer_fee_charged
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What do you charge for top ups? | 57top_up_by_card_charge
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I sent some money and the receiver can't access it. | 66transfer_not_received_by_recipient
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I don't know why my payment didn't work. | 26declined_card_payment
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Is there a way to make my old card usable with the app? | 14card_linking
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