text
stringlengths 13
368
| target
class label 77
classes | evaluation_predictions
sequence |
|---|---|---|
Is PIN delivered separately? | 39get_physical_card
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How do I unblock my PIN? | 50pin_blocked
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Why was I charged multiple times for the same thing? | 63transaction_charged_twice
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I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on? | 53reverted_card_payment?
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how long do money transfers take? | 66transfer_not_received_by_recipient
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My contanctless has stopped working | 24contactless_not_working
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Why was I charged a fee when I paid with card? | 16card_payment_fee_charged
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Is there a fee for withdrawing cash? | 20cash_withdrawal_charge
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I am chatting about an order from a long while back. I never got it to this day and am deeply upset by this! I want all of my money back! I just can not accept paying for something I never got. | 52request_refund
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got married, need to change account name | 31edit_personal_details
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If my phone is missing, can I block someone from using the app? | 43lost_or_stolen_phone
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Tell me how to cancel a transfer. | 9cancel_transfer
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Where is my money? I transfered it and it isn't in my account. | 6balance_not_updated_after_bank_transfer
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Can this app help me exchange currencies? | 34exchange_via_app
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The application reverted my top-up. | 61top_up_reverted
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What would make a decline message show up during a transfer? | 28declined_transfer
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Is there a maximum i can top up? | 60top_up_limits
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How young can I be to open my own account? | 2age_limit
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Why is my top-up still outstanding? | 48pending_top_up
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My transfer appeared not to work. | 36failed_transfer
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] |
There must be an issue, why has my card been cancelled? | 53reverted_card_payment?
| [
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I need to reset my passcode. How do I do it? | 45passcode_forgotten
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How do I find the exchange rate? | 33exchange_rate
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Besides USD what other currencies can I have? | 37fiat_currency_support
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Is there a location near me that i can change my PIN? | 22change_pin
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I don't know what to do. Should I transfer funds. My account is out of money. | 65transfer_into_account
| [
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How do I get refunded? | 52request_refund
| [
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can you tell me what cards and currencies you take? | 54supported_cards_and_currencies
| [
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I attempted to top up but the app denied it. | 59top_up_failed
| [
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Can you provide a reason as to why my transfer did not work? | 36failed_transfer
| [
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How do I top up? Can I use my apple watch? | 3apple_pay_or_google_pay
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Where can I view my PIN? | 50pin_blocked
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My card doesn't accept any transaction at all. What's wrong?? | 15card_not_working
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How do I troubleshoot Google pay top up? | 3apple_pay_or_google_pay
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I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? | 8beneficiary_not_allowed
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When will my card be activated? | 1activate_my_card
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I was charged on my account that shouldn't be there. | 29direct_debit_payment_not_recognised
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I bought some things this morning but the payment shows that it is pending | 46pending_card_payment
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My transfer to beneficiary didn't go through | 8beneficiary_not_allowed
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Is there a reason why my account isn't updating because I used a check to balance my account? | 7balance_not_updated_after_cheque_or_cash_deposit
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Delete this account! | 55terminate_account
| [
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Why wasn't I able to transfer to another account? | 8beneficiary_not_allowed
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I believe someone is using my card without my agreement! | 23compromised_card
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What kind of ATM's can I use? | 4atm_support
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My payment still hasn't processed! | 46pending_card_payment
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When getting my ID checked, what are the steps involved? | 69verify_my_identity
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What is the necessity of verifying the top up? | 71verify_top_up
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I did not make this card payment. | 17card_payment_not_recognised
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The exchange rate seems off on this transaction | 18card_payment_wrong_exchange_rate
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Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? | 76wrong_exchange_rate_for_cash_withdrawal
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I'm out of money, can I add money with my bank? | 65transfer_into_account
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Is it possible to open an account for my children? | 2age_limit
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Hi. I'm a new customer to your system and I think something isn't working right - or maybe it is. Maybe you can confirm. I tried to top up today (my first time ever) and it's been stuck at "pending" for over an hour now. Is it supposed to do this or is there something wrong in the system? | 48pending_top_up
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What should I do with my atm that got stuck? | 19card_swallowed
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Can you assist me with unblocking my PIN? I put it in wrong too many times. | 50pin_blocked
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How long does it take for a refund? | 0Refund_not_showing_up
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I would like to exchange some currency. | 34exchange_via_app
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Is there a reason I was charged a fee to transfer? | 64transfer_fee_charged
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In exchange for top ups will you take fees? | 57top_up_by_card_charge
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How many countries do you support? | 25country_support
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My refund is missing from my statement. | 0Refund_not_showing_up
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How are you determining your exchange rates? | 33exchange_rate
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Still waiting on a refund. | 0Refund_not_showing_up
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Are there any sort of fees involved for top of transfers? | 56top_up_by_bank_transfer_charge
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I recently got charged twice from a restaurant that I was at this week and I would like for one of those payments to be removed from my account. | 63transaction_charged_twice
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Do these virtual cards have any caps on using them? | 30disposable_card_limits
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Can someone assist me with the details explaining which fiat currencies that you support? | 37fiat_currency_support
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Are SWIFT transfers accepted? | 56top_up_by_bank_transfer_charge
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Can I have more than one disposable card? | 30disposable_card_limits
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How do I reset the passcode? | 45passcode_forgotten
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I just topped off my card will I be charged for it? | 57top_up_by_card_charge
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I know I didn't make this payment showing up on my card, I don't remember this person at all. | 17card_payment_not_recognised
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Someone stole my phone yesterday :( is there anything I need to do? | 43lost_or_stolen_phone
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Can I have my card delivered on a specific day? | 13card_delivery_estimate
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Do I have to do the identity check? | 74why_verify_identity
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What are my remedies if I think I was charged twice for the same expense? | 63transaction_charged_twice
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card
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What do I have to do to get a Visa credit card? | 73visa_or_mastercard
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Where on the website do I go to link my card? | 14card_linking
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I need to verify my source of funds | 70verify_source_of_funds
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