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airline | test | airline_test_200 | Flight attendant refused to speak English. Served dinner about 45 minutes later than in economy class meal was lukewarm. Exactly 5 minutes later she showed up again noticed that I was still eating and asked me if I was done. The reason became clear right after desert was served. On this 12 hour flight there is only service in the first 2.5 hours and in the 90 minutes before landing. 8 full hours there is no flight attendant no drinks no snacks. They expect you to sleep and not bother the flight crew. If you can't sleep it will be a long flight. Entertainment is very limited. Movies in the section new are at least a year old. You have about 10 to choose from. Watching out of the window is prohibited by AeroMexico. The windows will be darkened 15 minutes after take off until 5 minutes before touchdown. Service was better in economy class on this flight. Expect AeroMexico business class at the level of "Premium economy class" on any other skyteam airline. For sure not worth the extra money. | negative |
airline | test | airline_test_201 | The ladies who work there are so unhelpful. They made us run to a flight that was taking off in 20 minutes and gave us a voucher to a holiday inn if we don't make it. Of course we didn't make it! We had to go through security all over again! Their phone lines go down at 9.45 ET which means when we call after missing the 8:05 flight to LA they're closed they put us on an infinite loop hold! Flight and airport wait time total was 14 hours! Now we're just stuck in Chicago and wouldn't have been if anyone would have put in any real effort in to get us home like putting us on the 9.25 flight that would have given us plenty of time to get to the terminal from international. Instead of doing what was right they did what was easy. Truly sad and disappointed in the customer service of Aer Lingus. | negative |
airline | test | airline_test_202 | On the way out the TV's were not working they reset them several times and still didn't work. Food was very poor so advise taking a sandwich with you. Loads of free pretzels for some reason which were horrid. No choice of snack and a very small orange juice break. Coming back we had paid for an upgrade for our seats we were shocked to find ourselves in the middle row of the plane no where near our allocated seats. Complained to air hostess who said they had changed the plane so therefore had been downgraded. No compensation and certainly no refund. Eventually after 2 months complaining we got our upgrade money back no compensation for the stressful flight home though. Also on the way back the movies were constantly interrupted with news of Aer Lingus charity work and asking for money. I had no issues donating the rest of our dollars but would have done so without being asked 10 times. | negative |
airline | test | airline_test_203 | The first time was lovely then United Air got involved and things went completely down-hill. This last trip was horrid. I don't know how anyone could find the seating even close to comfortable. I weigh around 108 lbs and was traveling with my 145 lb brother the seat felt like concrete. Like one of the other reviews I have to sit on the pillow. These retro- fitted planes are the pits. The seat in front of me was 12 inches from my nose (the screen was basically in my face.) The arm rests don't fold all the way back so you have to be a circus contortionist to get out of your seat. Two people cannot pass one another even if they're going sideways. An older gentleman literally fell into what was luckily an empty seat trying to get back to his seat. The flight attendants were pleasant enough except for one male who thought he was "large and in charge". The food was the usual stuff basically it was edible. My brother needs a cane for walking and were with the other handicapped to get on the plane on the return flight. Unfortunately we ended waiting 20 minutes in the cold ramp thing (can't think of the right term) that leads to the plane while cargo was being loaded. That's right cargo not luggage. Yep the people who need canes and walkers were standing around for 20 minutes. As for the entertainment it didn't really matter since I can't look at a screen that's right in my face. | negative |
airline | test | airline_test_204 | 30 and a return flight at 17.30hrs. Algiers to Annaba 4 hour delay no explanation no assistance was supplied. Annaba to Algires 2.30 hours delay no explanation no assistance was supplied. Old and dirty planes FA's neither friendly or helpful. Ground staff very unfriendly did not speak English either. | negative |
airline | test | airline_test_205 | The lack of IFE was an obvious flaw but my tablet computer lasted the whole journey so it was ok. The food wasn't great but the white wine was superb. Staff were very nice and even though I was Australian flying from Italy they all spoke perfect English. Flying Aerolineas was very much what it was like to fly domestic in Australia in the nineties - not great but bearable. | negative |
airline | test | airline_test_206 | My flight in Buenos Aires was delayed 1.5 hours but Aerolineas did not communicate with us at all! They announced a couple of times in Spanish thank you for your patience but that was it. Finally when we boarded it took another hour to take off! The people on my flight were complaining of the terrible service they had already experienced with Aerolineas. When I arrived in Sydney I had missed my connecting flight and so had half of the passengers I was with. We all had to pay for new tickets to our next destination which cost me $170 to Melbourne! Their entertainment was poor they played the same movie over and over and when passengers asked for help staff ignored them! Pretty bad service is an understatement. | negative |
airline | test | airline_test_207 | After my last traumatic experience with AeroMexico I am not looking forward to my next trip next week. This really is the last time I will fly with them - going to pay more for United flights that go through Houston. It was amazing to read some of the reviews below that mirrored my experience. I missed a $150 flight and had to pay $600 to rebook! No sympathy. I was there at the gate 2 hours early so it wasn't that I was late. I hadn't got my passport stamped by immigration because I didn't see the table and even though I was told I had time to go get it stamped and I ran they closed the gate and I missed the flight. All the employees I dealt with were very cold and even seemed to take pleasure that I had missed my flight and had to buy a new ticket. There are so many bad reviews here that I hope others will refrain from using this airline until they adopt a more user friendly attitude. | negative |
airline | test | airline_test_208 | 3 of our group were flying from LAX and one was flying from Denver. Both flights had less than 2 hours layover in Chicago. Since you have to change terminals and go through security again this layover is just unacceptable. The LAX group barely made the flight. It was almost fully boarded when we got to the gate and we did not dilly dally at all. The flight from Denver was 20 minutes late. Our friend and 5 other people ran from Terminal 1 to Terminal 5 and arrived at the gate at 5 minutes before takeoff time. All 6 passengers were denied boarding. They watched the plane pull away from the gate. The exasperating thing is that the Aer Lingus staff at the gate take no responsibility and show no empathy for this issue. It should be noted that we arrived in Dublin 1.5 hours early. So waiting 5 minutes to board those 6 passengers would not have impacted the arrival at all. Then to make it worse on our return flight they canceled my friends upgraded meal. Their logic was "well you weren't on the flight to Dublin for your upgraded meal so we canceled your return meal". I agree with the post about the seat arm rest not going up. Not because you can't spread out but because you cannot get out of your seat to go to the bathroom. Bottom line never again and I would not recommend Aer Lingus to anyone. | negative |
airline | test | airline_test_209 | Usual appalling slow boarding due to passengers having too much hand luggage and no common sense. The seats were smaller than Ryanair and for some unknown reason tilted so it was like we were going to be launched into the sky. The whole flight was extremely uncomfortable and hot. Out of interest can Aer Lingus passengers not count as they seem to have trouble working out where their seats are? Also one case and one piece of hand luggage seem to be interpreted as one case and ninety five bags. | negative |
airline | test | airline_test_210 | Flight was more than 3 hours late and no explanations were given by the Air Algerie ground staff. The aircraft was old and very dirty. Food was still on my seat. Cabin crew were very unprofessional and not friendly at all. Food was ok. Only one toilet was in service. I will never fly again with Air Algerie. | negative |
airline | test | airline_test_211 | I was supposed to fly from Sydney to Buenos Aires via Auckland and Santiago. I turned up at the check in counter in Sydney and was told the flight would be delayed because the plane hadn't arrived yet from Auckland but it would only be a couple of hours. When I returned they said the plane would not be arriving after all and that we would not leave Sydney for another two days. Staff were rude and unhelpful and once we were taken to the accommodation we didn't hear from them again except for a piece of paper under the hotel door telling us to be ready at 5am. After two days we went back to airport there was no staff member there and we had to go from counter to counter trying to find out which flight we were on. After finally checking in and going through immigration we were at the boarding gate when we were told that we would not be flying out after all as there was no plane to meet us in Auckland. No staff representative. I ended up changing to LAN Chile who were excellent. | negative |
airline | test | airline_test_212 | I was on time (1.30pm for a 3pm flight) at the check in counter and was sent to another counter Delta. When I was turned away there as well and sent back my flight had been closed for 5 minutes and nobody could help to get me on or even rebook me to the next available flight. After being stuck at the terminal for over 5 hours hanging on the phone with travel agent and Aeromexico I had to leave home again. I was told to go the next day to the check in counter where I again was told to pay a penalty to get rebooked. I redeemed my skymiles and booked another ticket. | negative |
airline | test | airline_test_213 | 5 flight! Very uncomfortable no footrests and not a lot of space. Staff on the way back were rude and impertinent when I asked for a 3rd glass of wine (thimble sized) we were curtly told that we would not be served drinks for 9 hours and that you're only allowed 1 or 2 drinks which is new to me. Staff seemed reluctant to do any work and viewed it more of an inconvenience than their actual livelihood. My seat didn't recline so spent 10 hours on an overnight upright. Food was rubbish as well. | negative |
airline | test | airline_test_214 | Outbound delayed an hour due to problem with something in hold and had rubbish on floor when boarded return delayed almost an hour due to knock on delay. Attendants were nice both journeys. | negative |
airline | test | airline_test_215 | 4 hours delay without explanation and they didn't give us anything for this. The aircraft (A330) was pretty old the bathrooms were disgusting and the plane was dirty! Very poor service on-board and cabin crews are not professional. The food was not appealing. The overall service was very poor! | negative |
airline | test | airline_test_216 | Both flight were late - more than 4 hours on the return flight. Food on board is average. The plane was not very clean and looks old. Personal friendly but not very helpful in the airport. | negative |
airline | test | airline_test_217 | Cabin crew are simply not professional food wasn't appealing and toilets were filthy. | negative |
airline | test | airline_test_218 | Both long-haul legs were close to being on time but the baggage wait in BA was around 40 min (thus missed the transfer bus to the other airport in BA and had to get a cab). Upon arrival at AEP I was checked-in for the flight to Rio as normal. But 20 min after the schedule boarding time everyone was informed that AR decided to switch the departing airport back to EZE (and this is already at 10pm). So had to re-clear the custom collect our baggage wait for 30 min for the bus take the 1 hour bus ride to the other side of the town re-check in and re-clear the custom at EZE (which took 1 hour). Finally landed in Rio at 3.30am 4 hours late. No compensation was offered whatsoever. The return flights were relatively stress-free. Overall the cabin service was above average but planes are antiquated with no personal entertainment but a leaky roof. Breakfast on the 13 hour long-haul consisted of two pieces of cold bread and a banana. Much cheaper than LAN but definitely not worth the money paid. | negative |
airline | test | airline_test_219 | I checked- in and everything was confirmed with my seat etc. I was at the airport at 6am for the 8.30am flight. After 1 hour in line I was only half way down the queue. A little bit later other passengers bound for SYD were denied access. The following reason was given: the weather pattern on the route to SYD. Therefore they had to get rid of weight to have a lighter aircraft to make it the entire way. Later we learnt that they had given freight/cargo priority and consequently 80 of us were stranded with the next flight due 3 days later which only had 40 free spots. The employees only spoke Spanish which was hard for people who didn't know the language. Lots of ideas were thrown around but evidently the flight left without us. I had checked the flight the days/weeks before I was due to fly it and noticed that the flight always left EZE delayed by 1-2 hours which could be for similar reasons. Maybe they should go back to flying via AKL to be able to accept all the paid passengers. Their compensation was not good either and I (and several others) decided we wanted a full refund. | negative |
airline | test | airline_test_220 | Very old aircraft untidy and looked quite dirty. No personal entertainment unit. Surly cabin crew with very poor service standards. Hardly saw FA's for the entire flight and no effort was made to prepare the cabin for landing. I also took an internal flight with this airline from BA to Ushuaia. On this flight the service was just as bad and my seat was broken. I will never use this airline again. | negative |
airline | test | airline_test_221 | MTY to MEX flight was delayed and they didn't do anything about it so I missed my connection to CUN then customer service gave me the run around and tried to charge me MXN$300 to put me on waiting lists for flights they clearly knew were oversold. Aeromexico left me stranded in the airport overnight and couldn't be bothered to offer board and a meal. Hadn't it been for my helpful travel agency I might as well been left there for 3 days until my returning flight to MTY. MEX to MTY was delayed as well as apparently the crew was stuck in TIJ. I'll never fly Aeromexico again. | negative |
airline | test | airline_test_222 | My arrival in Mexico City gave me 1.5 hours to catch my connection to Merida. Our flight was on time so I expected to be ok - but quickly saw that I had a long wait in Customs. It took over an hour to get through that line-up. Carried my bag as fast as I could up to the area where connecting flights were to drop bags off - and to another line-up. The rep working there told me it was too late to catch my flight to Merida. It hadn't left but doors were closed. She told me to go and get a new flight across the hall. When I arrived there the rep told me that I must buy a new ticket. I was shocked. No other airline has ever made me pay for a new connection when I have been held up in a Customs line-up. Even the supervisor on shift would not bend. I could not believe this airline would treat a customer so badly. I had run as fast as possible between customs and baggage check-in - only to be told by the unfriendly agent that "1.5 hours is enough time" to catch my flight. So I paid for a new ticket - no choice! What stung even more was the feeling that AeroMexico just didn't care what happened to their customer arriving alone in a strange city. Never again. | negative |
airline | test | airline_test_223 | The business class seat was not working well and there were no in-seat monitors. The service attitude was not pleasant. The stewardess greeting people at the door were not even smiling. Overall poor quality especially considering that the price paid was the same as the price of an Air France flight which I took on the way back and was incomparable. | negative |
airline | test | airline_test_224 | Check-in agents said it was due to bad weather in Dublin crew said due to maintenance problems. I understand they wanted to do quick turnaround but the plane was filthy full of rubbish on the floor seatbelts not folded seat pockets not emptied etc. Inflight magazine was glued with chewing gums so it was impossible to read it. Crew announced they don't have any hot meals and sandwiches left from previous sector so only snacks and drinks were available to purchase. Crew did their job but nothing more. Sad low cost- like flight even though it cost 280 Euro. | negative |
airline | test | airline_test_225 | Since we were flying back home to ZRH we wanted to have all boarding cards. But for some reason we only got them until MUC. When I asked the lady at the check in she said Sorry I cannot help. You have to organise yourself in MUC. On both flights the flight attendants wanted to be somewhere else but on the flights. The food this time was inedible and the service awful. For a glass of water I had to ask 3 times and when she finally brought it she just rolled her eyes. I am not sure if I will fly with them again. | negative |
airline | test | airline_test_226 | 3 hours delay and no explanation. Only drinks were offered for this 1hr 10mins international flight. Flight attendants are really not professional. | negative |
airline | test | airline_test_227 | When we checked in we were told that the flight was on time. Just before boarding time we were told that the flight was cancelled. We were told that all flights were full for 3 days but they would work on something. Long story short we stayed overnight at the airport (with 5 children) and the next day we were flown to Corrientes instead of Resistencia. We received nothing in compensation - no vouchers for food hotel or transportation - and not for lack of persistent trying. We did not even receive transportation cost for travel from Corrientes to Resistencia! We would never recommend this airline. | negative |
airline | test | airline_test_228 | Great price but pretty basic for the class paid. Worst was the return trip my agent had booked the ticket and I hadn't noticed that the flight home via Buenos Aires landed and took off from different airports. I thought they would arrange transfers - wrong. After much complaining they arranged a transfer with another bus company. We were lucky but others (including a mother and small child) got no guidance and had to get taxi's. | negative |
airline | test | airline_test_229 | I got there in plenty of time and had 2 bags to check. Their website clearly states that the first bag is free and the second bag is 50 dollars. When I got to the ticket counter the agent told me that the flight was fully booked and they were only accepting passengers with one piece of luggage. They were not accepting a second bag even if you wanted to pay. I asked them what I could do and they said I could board the flight but only if I left one bag behind. Forcing passengers with more than one luggage to give up their seats on an overbooked flight so they could solve their over booked flight without any compensation. If you ever take Aeromexico don't assume you can just pay for an extra bag. You can take 2 bags but you may have to either leave one behind or get moved to another flight. I let them move me to a flight the next day. I had to take all my luggage back home lugging it up the stairs because the escalators weren't working. No More Aeromexico for me. | negative |
airline | test | airline_test_230 | First trip to Mexico and employees could have been more welcoming. Mother 71 not feeling too good had to make several pit stops as we were misdirected twice to our gate but we still made it 20 minutes before flight time. Not good enough gate was closed and we were sent away. We stopped at what was supposed to be Customer Service in time to hear another couple being harshly criticized for not being at the gate an hour before flight time and forced to buy new tickets to get to Cancun. My mother was so upset and didn't want me to have to buy more tickets but they knew I had no choice. This was the start of our trip and they knew it! On our return flight people were walking onto the plane minutes before the doors closed and the engines started. | negative |
airline | test | airline_test_231 | I booked a multi-city including 2 international flights and several domestic flights I can say that the only good thing about Aeromexico is their business lounge. Onboard the aircraft its a complete nightmare service is the worst I have had seats are dated and not comfortable inflight entertainment is poor and food is awful. I would strongly advise against flying with them. | negative |
airline | test | airline_test_232 | Original flight cancelled. No staff at gate to provide explanation. Eventually rebooked on EI.178 which was delayed a number of times and departure gate changed on each (4) occasion. When this raised with staff response was rudeness. Flight eventually left 4.5 hours late (missed London train connection and had to book into Heathrow hotel). No food vouchers provided despite wait. On board aircraft no sandwiches available despite 4.5 hour wait in terminal. Had to pay £13.50 for tea ham and cheese 'toastie' and separate cheese/biscuits. Most of 'toastie' overcooked/inedible separate cheese and biscuits soggy unpleasant and also inedible. 'Use by 'date on toast is wrapper 5 days past expiry. Complained: £10 refunded. Raised matter with purser before leaving aircraft. Argumentative patronising and risible response. One of the worst overall travel experiences I have had - and will never fly this airline again. | negative |
airline | test | airline_test_233 | Flights understandably delayed. Aer Lingus and DAA give no information for hours. Then load us on the plane with no information. Then pilot advises we have no baggage loaded and no catering loaded and has no idea when it will be loaded. So welcome aboard sit here for hours with no food and no departure time. We know the weather is bad why not have the courage and customer service gumption to communicate with customers and explain what is happening. | negative |
airline | test | airline_test_234 | Planes were new and clean (B737-800 and A330) on time crew was friendly and helpful. I had a stop in Algiers for 5 hours the staff at Algiers Airport were friendly too. A very good experience and the cheapest prices. Reading experiences from others it seems like I was lucky. | negative |
airline | test | airline_test_235 | Lunch wasnt great and the toilet was messy. Aircraft was a newish 737. | negative |
airline | test | airline_test_236 | The airline is a joke - you have to wait at least 3 hours before they tell you your not flying. We had 2 pay for my 2 young children nearly the full fare and then was told to give up a seat as they had overbooked. I am not from Algeria my husband is though - Algeria is like my second home. I feel that the Air Algerie gives the country a bad name - it should pull its socks up and start following the other airlines. | negative |
airline | test | airline_test_237 | My family and I use to fly Air Algerie from London to Algiers about twice a year. The service and the London office became so bad that it was almost impossible to buy a ticket. When Air Algerie was the only airline flying to Algeria people had to travel to London to buy their tickets. In the last few years more European airlines started to fly to Algeria. A lot of Algerians living in the UK prefer to fly Algeria via a connecting flight (Rome Milan and Paris) than flying with Air Algerie. The price of the ticket was in most cases more expensive. More recently BA started flying to Algiers from London and this provide us an alternative option. My family and most of our friends fly with BA with travelling to London. I think Air Algerie provides better food than BA but the FA on the BA flights project a more professional image. | negative |
airline | test | airline_test_238 | No personal IFE had to watch a tiny screen at front of plane one movie wasn't in English. Didn't see staff much so couldn't get drinks. All flights delayed at both Auckland BA for 6 hrs each. Given measly meal voucher at BA that bought me nothing much. BA Airport was horrible and staff unhelpful. I had no personal effects for 24hrs once I arrived in Rio. I flew them to save $1000 over LAN Chile whom I will fly with next time and just spend the extra. | negative |
airline | test | airline_test_239 | Except for BA to Sydney no onboard entertainment and food inedible. Cabin temperature ranged from acceptable to unbearably hot. Service non existent. Flight from BA to Sydney both seats could not be reclined so spent 14 hours sitting upright with seats in front reclined. Managed to change seats in Auckland. Only positives were flights were close to being on time and baggage came with flights. | negative |
airline | test | airline_test_240 | Consistency is something Aer Lingus need to figure out. After a recent flight it has me irked. Outbound my designer coat had to be bunched into a ball by a very abrupt FA and put up top for take off due to it not being secure. Inbound my neighbour had 3 shopping bags and a coat on the middle seat and not an eyelid batted? Food service is also always hit a miss outbound I was able to buy a breakfast offering on return nothing was available. Also I note the seat belt sign seems to stay on unusually longer than any other airline probably to keep passengers seated longer in order for service prep. Seats are comfortable for short haul leather but starting to wear slightly. Gold Circle club is a waste of time. At Dublin I attempted to check in at a computer terminal with my passport and told to report to a physical desk for check in. Oh joy huge queues luckily I tried another machine and it worked fine. The only reason I find a lot of people use IE is the route monopoly. I try fly with connections to Dublin when I can but something I have to subject myself to the unfriendly FA's and chaotic boarding and late arrivals. | negative |
airline | test | airline_test_241 | 30 May 2013 Moscow - JFK flight SU 102. Round-trip to Moscow Russia Boeing 777-300ER JET. Boarding delayed an hour with no announcements. Team was doing an excellent job but air conditioning system was terrible. There is no personal ventilation like before now there is only central air blowing from above or from the side. On the outbound it was like a sauna hot and stuffy complains didn't help. On the way back freezing air was blowing onto me complains didn't help again. Will try to avoid them. | negative |
airline | test | airline_test_242 | 25 11th October 2014 from Kiev to Sharjah was delayed for 20 hours due to technical problems with aircraft. All passengers were seated at the aircraft during 5 hours without any food at all! We got beverages twice only. During that passengers had to listen to captain's promises about departure every 20 minutes each hour. Before flight cancellation captain told the passengers that the aircraft was fixed and ready to fly but the crew were out of hours. After disembarkation baggage claim procedure was unorganized and horrible. We spent a night at the hotel and departed the next morning. | negative |
airline | test | airline_test_243 | I was very disappointed to hear from the crew that the airline did not supply them with any copies of the on board sky cafe menu or food menu. The only thing we were been offered to buy or eat was a choice of disgusting chicken or cheese sandwiches! During our return and only 20 minutes before landing that my daughter found a copy of the menu under her seat full of delicious hot and cold meals snacks pastries candies and drinks that were all available but hidden from passengers! | negative |
airline | test | airline_test_244 | Found Aegean to be very average. Flight out delayed by 2 hours due to high winds with gate attendants 'managing expectations' stringing the delay out by 10 minutes every 15 that went by; however the return was on time. A321's seats are closely bunched for leg room and lack any head rests making sleep tricky on the longish flight. Cabin service was just slow meals of dismal quality in both directions though wine pleasant. A film was shown in both directions which worked OK. Some crew were friendly others were not focused. Online check-in works well but won't from their own iphone app. Experience at both airports fine. I enjoyed the BA experience more on this route for the quality of the product onboard. | negative |
airline | test | airline_test_245 | I was surrounded by 3 children all under the age of 6 who were screaming and yelling through the entire flight. They had toys on the floor and swinging from the chairs in the hallway of the plane and I was stuck in my seat not even being able to use the bathroom. The stewardess did not do much to stop the yelling because it was beyond her. By the time my dinner reached me it was cold and tasteless - last but not least my earphones did not work so I could not hear the TV monitor and had to also pick up trash that was stuck between my seat. Never again. | negative |
airline | test | airline_test_246 | Their systems need to be modernised! No allocated seating carry your own suitcase to the porters on the runway cabin crew never smile or ask if you are okay. Baggage allowance for different people. The only positive comment is they serve relatively hot food. What saddens me more than anything is the fact that the flight is so short it doesn't take alot to make it a good flight! The price you pay is extortionate in comparison to what you receive! | negative |
airline | test | airline_test_247 | My ticket was purchased in the UK through an independent travel broker. No problems there but the ticket was not available for collection when I arrived to check-in at Heathrow. The incompetent Air Algerie rep then took one hour to sort this problem out. To add insult to injury I was flying business class but did not get to see the lounge or do any shopping as the check-in desk had closed by the the time my problem had been resolved. Business class on Air Algerie is a joke. The only additional privilege I could see was an extra four inches of leg room. The interior of the aircraft was shabby the upholstery was dirty and there was even old food and hair in the table stowage area. The food was ok and the service was relatively attentive but I couldn't help but think that it was all a bit too much of an effort for the staff. Come on Air Algerie. Get a grip on your customer service priorities refurbish the aircraft change the menu provide service with a smile - and keep the cabin clean! | negative |
airline | test | airline_test_248 | I fly with Air Algerie every two years for my vacation to Algeria. I always leave Montreal or Toronto for some European city and then connect with Air Algerie to Algiers. I also use Air Algerie domestically when i arrive to fly Algiers-Annaba. Flying with them every two years has given me the privilege of seeing the airline grow and IMPROVE. The food is great and plentiful even on the 2h flights from Paris and Frankfurt and the 1h30min. flights from Casablanca. Most other airlines don't even offer HOT meals on such short flights. I find their planes to be quite nice and they are trying to improve them. They phased out the 727s and 732s leaving only the newest and best also adding to it the Airbus 332s. The extension of the International terminal at Algiers gives you a more comfortable and modern lounge/check-in area and hopefully with the completion of the new terminal it will be even better. I find their only problem to be frequent delays. Other than that good service and good planes. | negative |
airline | test | airline_test_249 | Audio didn't work food was horrible lots of trays given back full. Staff had little or no courtesy bad movies with the TV screen flickering at all times. | negative |
airline | test | airline_test_250 | Boarded our flight to Mexico City from DFW at 06.50 in the morning after sitting on the tarmac for 40 minutes the pilot informed us that we would need to return to the gate. Once at the gate we sat for about an hour and reboarded and left for Mexico City. We had to catch a connecting flight to Cancun we had 30 minutes since our flight had been delayed so much they ended up moving our flight time to depart from Mexico City to Cancun 10 minutes early. Directed to the counter to get on a different flight. I was very disappointed in the airline and the staff out of the 4 flights there and back that we took I may have had 2 nice flight attendants. I had packed my bags to carry on and had made it on the 3 flights down and the one from Cancun-Mexico City without having any issues but when I went to board the flight from Mexico City to DFW they informed that I would need to check my bag because it was too big I thought nothing of it and assumed that it was just a packed flight but once we boarded the plane was practically empty with 5-7 overhead bins still open and my bag would have fit with the dimensions in all I was very disappointed with the airline. | negative |
airline | test | airline_test_251 | Aeromexico sold us 3 round trip tickets with one of the connections being operated by another airline (Avianca). I was traveling with my 2 small kids ages 5 and 6. At departure in JFK their system failed printing only 1 boarding pass for the connection MEX-BOG. Asked to go to the local Aeromexico ticket counter in Mexico City to pick up the missing boarding passes with the promise someone was going to have them ready. Forced to leave the connecting area at 5am (after a 5 hour flight) dragging my 2 small kids and luggage. In Mexico City at the Aeromexico ticket counter we were met by a supervisor who refused to print the missing boarding passes claiming my problem was with the second airline. I spent 45 minutes trying to find the other airline. They did not honor any of the seats booked together when the tickets were bought and separated my kids from me on one of the flights. Unfortunately they own a monopoly in Mexico. | negative |
airline | test | airline_test_252 | I have travelled this route for 10 years and have never come across such nonsense. As a result our family will never use Aer Lingus again. However it seems that it depends who you end up with when checking in a disgruntled employee can make your experience with Aer Lingus a nightmare. | negative |
airline | test | airline_test_253 | Aer Lingus was the only airline flying this route on that day so I had booked them as opposed to BA. We had some extra baggage so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport I was told that although I had booked and paid for an additional bag I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage. | negative |
airline | test | airline_test_254 | 90% of the time they either can't make the connection are delayed and/or lose the luggage. I find it remarkable that I have to pay for this kind of service to fly for work - flights into Mongolia are not cheap. | negative |
airline | test | airline_test_255 | Had to get alternative flight on Royal Air Maroc. No reason for alteration of flight time and no help or suggestions. First time I have booked Air Arabia and the last time. | negative |
airline | test | airline_test_256 | Service is pretty much non existEnt and only a major case of hunger made the onboard meal edible. On the return flight takeoff was delayed about 3 hours no information as to why was given to us. As this was known well beforehand we could have remained in our hotels instead of being jammed into the airport at 1 in the morning then finally boarding the aircraft at 04:30 and sitting on the Tarmac for an hour before takeoff. During this time the crew had better things to do than hand out any water or other liquid refreshment it seems. I shall not be flying with this airline again if I can help it and shall recommend to all I know that they should avoid it. | negative |
airline | test | airline_test_257 | Unfortunately some items in the A3 package continue to deteriorate. I booked my flight 3 days prior to my trip. It was expensive and I thought that the flights would be full nevertheless the flight to LHR was at 65% and the return at 85%. Inflight catering its a joke. Frozen pasta and a very small salad. No water service on 3.5 hour flight. The crew are very efficient but there is no interaction all you see is frozen smiles. Baggage delivery takes a life in LHR and half a life in ATH. Both flights well ahead of time but what's the point if you wait 45 minutes for your luggage? Big problem is that BA has almost the same problems and there is no third alternative on ATH-LHR route. | negative |
airline | test | airline_test_258 | Recent efforts to renew the fleet. Crew friendliness Non-smoking restrictions (though I'm a smoker I consider this a plus) Negatives : Delays (too frequent). Transit lounge (poor comfort). Business First Class lounge (poor comfort as compared to other airlines). Hygiene on board (dirty WCs sometimes even dirty seats). Inflight entertainment (non-existent). Seating allocation (non-existent). Algiers airport duty free shopping and facilities (poor standards). One of the most expensive airline for $ per distance. | negative |
airline | test | airline_test_259 | The airport security is top notch. The food served onboard is good for medium range flights. Contrary to what some people say Air Algerie does allocate seats like other airlines but it is true that some passengers seem to not take that into account which tends to stress the staff into attitudes that are not very friendly during the first 15mns of boarding. Air Algerie has seen a huge improvement in service with the introduction of new planes. I recommend this airline yet I would like to see them adopt a world class frequent flyer program. | negative |
airline | test | airline_test_260 | This creates a big confusion. It is not the passengers fault but it is the airline which doesn't allocate seats. It wasn't used to be like that in the past. | negative |
airline | test | airline_test_261 | I can say with confidence that both security at airport and food during the flight are the best in the world. The Fleet maybe a little old but the level of maintenance carried out on the planes must be very high. The service provided by the crew is probably poor but I can assure you that the worst of Air-Algerie is the quality of the passengers. Everyone thinks the plane is his or her so he/she can seat anywhere smoke whenever they are pleased take overweighed hand luggage and use their mobile phones during the flight. I do advice people to fly with Air-Algerie but remember to be a good passenger and you will see how will be treated. | negative |
airline | test | airline_test_262 | We were surprised to enjoy a relatively pleasant experience with Air Algerie (Y class) flying recent aircraft (738 and 735s) with acceptable delays (~15-30mns) and fast connections in Algiers on both legs for about half the cost of the AF ticket. The only negative side was a cold uncomfortable transit room in Algiers airport on the outbound flight. On that leg travel time incl. connection was shorter than that of AF. Given the above plus the quality and quantity of food served onboard highlighted by others I consider Air Algerie a fair alternative to Air France on Europe-West Africa routes. | negative |
airline | test | airline_test_263 | Seats a bit worn but everything else OK. Internal flights a nightmare due to constant delays and cancellations. Due to cancellation they paid for 2 free hotel nights + dinner. When we decided to skip one of our destinations there were no sales people available to make the change. The change was done by check-in staff who were very friendly but clueless. It turned out they forgot to delete the one leg thus the system counted us as no-show and cancelled our tickets for the flight back! Luckily the plane was half empty so they could re-activate the tickets at EZE. | negative |
airline | test | airline_test_264 | Friday flight - delayed yet again due to Aer Lingus passengers taking their time to get on and off the plane. People again had too much hand luggage and the ground staff were forced to place some in the hold. Late take off due to passengers being selfish and hogging the overhead bins and generally being thoroughly stupid with regards to the basics such as sitting down quickly and being able to count from 1 to 29. The crew found it frustrating and its credit to them they kept calm during a very unnecessary delay. I'm finding this behaviour very annoying and am going back to Ryanair who at least make the effort to be on time and their passengers don't push and shove like Aer Lingus passengers. | negative |
airline | test | airline_test_265 | Rather it would have been a good deal if Aer Lingus didn't end up charging my $521 for two more tickets to return home. After getting a little lost in Dublin we arrived at the airport with a little over an hour before our departure time. When we tried to check in at the kiosk it said check-in was closed. The attendant directed us to the check-in desk. They told us check-in had closed 15 minutes ago. When I pointed out that there were no lines at security and that an hour would still be plenty of time to get to our flight they still refused to let me check in and sent me to another desk to find another flight. The frustrating thing was I presumably would have been allowed to check in on the kiosk if I had been there 15 minutes earlier but I still could have had to wait in line to check my bags. That was not the case. I was able to walk right up to the desk because the airport was not very busy. When I went to the customer service desk we still had 55 minutes before our departure. Told they could get us to the U.S. that night but we'd have to find our own connections but she was not willing to quote the price of those other options. As it turns out it looks like Aer Lingus sold our seats out from under us. Yes I suppose I should have arrived earlier but I've made long haul flights before with less time to spare. Not a good ending to our honeymoon. | negative |
airline | test | airline_test_266 | Air Arabia did not provide the Bassinet for my infant even though it was mentioned in the E-ticket. My wife requested the crew to provide the Bassinet but they did not help her to provide this. | negative |
airline | test | airline_test_267 | A huge line for baggage drop with only 2 Aegean employees to check-in the entire flight. A problem with the baggage belt added more waiting time and frustration. Staff were really snappy and rude. Due to that delay there was a 20 minute delay in boarding and departure. The plane was really hot (the air- conditioning did little to help). Finally when we arrived in Athens we had to wait an extra 20 minutes for bags to start coming out on the belt. Overall an unpleasant travel experience. | negative |
airline | test | airline_test_268 | As it's the only option in Algeria I travel twice a month with Air Algerie and I can’t tell lots of things need to be done within the company itself for instance all Personnel need to have a worthy training to learn how to treat customers to improve their poor service quality. | negative |
airline | test | airline_test_269 | For the security all the airplanes in world are submitted to the same safety constraints so it is not more dangerous to fly with Air Algerie than to fly with others (All Air Algerie airplanes are from the last generation Boeing or Airbus). And the greater decision Air Algerie has taken is to eliminate smoking in their airplanes. For the delays I think is problem of security which is taken really seriously by Algerian authorities and also because there are simply not enough parking place at Algiers Airport which will be resolved with the new airport. | negative |
airline | test | airline_test_270 | It was the first and the last it took me 9 hours where it should have taken only 4. I complained to London branch manager but no action followed nor an apology. | negative |
airline | test | airline_test_271 | As a frequent user I can only confirm what others say about Air Algérie. The planes are 90% of the time late the service is miserable and the planes are in a state where most airlines would take them out of service. Only small highlight is the consistent quality of the food which is not refined but good tasting. Air Algérie certainly is part of the Algeria experience but those who are scared of flying may not find this the most reassuring airline to go with. A word of advice as a business traveller - take business class there is a small lounge at the Airport in Algiers where you can at least pass your time when the flight is delayed. | negative |
airline | test | airline_test_272 | Initial check-in took 20 mins per person only 2 people working huge lines. Flight delayed more than 4 hours. No updates from the airline board still read on time. Missed connection in Buenos Aires no Business Class line rep tells me she can't help me reschedule my flight. No offer of meal tickets no lounge access they bump me to economy class and refuse to refund the difference - finally part with a voucher for a disgusting fast food place at the airport then the flight to Ushuaia is delayed 2 hours. Everything was a hassle. The lounge at Rio airport is a marathon to get to and a joke once you're there. | negative |
airline | test | airline_test_273 | Food - awful both legs economy style (Chicken and pasta) and also overcooked. Only breakfast to CDG not so bad. Catering sequence nothing to do with Other Sky team airlines. Flight attendants do only what is necessary extras are difficult to get. Not recommended. | negative |
airline | test | airline_test_274 | This is an extremely poor business class product. On entering the plane we were offered a choice of water or orange juice; on asking for a glass of champagne was told very curtly by the steward that they had not chilled any so could not offer it! No personal IFE in seat only offer of ipad type product with limited selection. Meal very mediocre - choice of wines ok. Service from cabin crew very unfriendly and desultory - they seemed to have little interest in providing much service. Seat was acceptable. But this old 767 really needs an upgrade and the cabin crew need some serious customer service training. This business class product in no way compares with Air France or KLM their Skyteam and codeshare partners. | negative |
airline | test | airline_test_275 | Aircraft new clean A320 with all economy cabin. There is no free food but you may choose some sandwiches and drinks for reasonable prices. Food is not good however. However wouldn't recommend to use this airline because of Sharjah airport. The terminal maintained very poorly and very dirty. People sleeping on the floor etc | negative |
airline | test | airline_test_276 | We boarded the flight and after all the initial talks from the Captain etc were ready to take off. The captain must have noticed some sparks while taking off and he said that we are going to disembark. All the passengers were made to disembark and nothing else was told to us. We sat in the airport take off lounge waiting for an hour. finally after lots of noise made by the passengers a representative from Air Arabia arrived. She tried to convince the passengers but could not give a proper reply. At around 0030hrs the manager arrived and said that a spare part was coming from Sharjah in the morning flight 4:45am and that the flight was rescheduled to leave at 7am. No other compensation was offered to the customers. Some took the offer to cancel their flight while the rest who waited in the lounge were stranded without any offer from Air Arabia. Finally at around 3am after much heated discussion fried rice was offered to all. After that till 7:45am no staff from Air Arabia was present. When they came they again said that the flight was delayed no breakfast was offered. finally after much arguments we took off around 10.30am a long wait in the airport with no compensation! This experience must have made not only me but all the passenger that waited in that lounge dread flying with Air Arabia again. Everyone present there were hoping that Air Arabia would compensate us with something but nothing of that sort happened. | negative |
airline | test | airline_test_277 | Flights departed and arrived on time. The flights have good leg space. Food is not served free.Ideal airline for business travellers who have to fly between the GCC countries. | negative |
airline | test | airline_test_278 | For instance when departing Algiers all passengers must identify their luggage which is laid out on the tarmac prior to boarding the aircraft. For this I have no problem. The latest I have ever been leaving Algiers is 45 minutes. It gives me ample time to catch any connecting flights to my next destination. The other reason why they are quite often delayed flying back to Algiers is because there are simply not enough parking spots at the Airport in for incoming flights therefore they wait in Paris Rome Frankfurt etc until a spot can be allocated for the aircraft. The crew is always more than accommodating with refreshments and anything they can do to assist with comfort. They have eliminated smoking on the flights but some people still light up. When this happens they tell the person to put out the cigarette and if the person refuses they are told that should they refuse to extinguish the cigarette - then once they arrivedat the destination the local authorities will be contacted this usually takes care of the problem. | negative |
airline | test | airline_test_279 | Auckland to BA - toilet out of order. Return flight 7 weeks later same toilet out of order. Ceiling mounted TV was flickering for 13 hours. Service - rude. Movies - they only had 2. They lied to us about how long our flight would be delayed so they wouldn't have to pay for meals and accommodation. When we returned to the airport we found it was further delayed. We paid for 7 flights with AA and they changed departure and arrival times on us and in BA also switched arriving airports which meant we had to cross town to make our connecting flight. Don't order the special meals. | negative |
airline | test | airline_test_280 | At check in they bungled up my frequent flyer number and kept telling me it was invalid. After the lousy check-in process I proceeded to the lounge at Mexico City airport terminal 2. The lounge has slow service with a poor selection of snacks and drinks. Lounge was crowded too. Inflight the seats in business were very small on this 767. The seats don't lie flat but at an angle. The best part no in-flight entertainment. The staff handed out ipads with a very limited selection of movies and TV shows. Food was awful and they did not have my option. Flight attendants could not be bothered with requests and soon disappeared after serving us our meals. Despite attempts to call them no one showed up. This is not business class but at best premium economy. Overall a very poor experience. | negative |
airline | test | airline_test_281 | Muscat to Sharjah 3.5hrs delayed. Bahrain to Sharjah 2.5 hrs delayed. Air Arabia has very bad on timings performance therefore if you go for business trip you should not fly with this airline. | negative |
airline | test | airline_test_282 | No delays a fair service onboard (with a good selection of snacks at a reasonable price) as well as a quick transfer and 96 hour visa desk. The only problem is that in the evening (around 9-10pm the airport in Sharjah is crowded with many departures and arrivals. The immigration / security check sections are understaffed for this situation and there can be long queues. Hopefully the airport service will improve. Otherwise a fair mark for Air Arabia both for the service quality and for the good coverage of the Middle East Central Asia. | negative |
airline | test | airline_test_283 | Excellent flight timings friendly staff on-time departures / arrivals and quality food on board at nominal price makes it ideal in terms of value for money. However the best feature I like of Air Arabia is the convenience of booking on-line from their fantastic web portal. | negative |
airline | test | airline_test_284 | Schedule convenient flights on time clean and comfortable aircraft and very friendly cabin crew. On board food can be purchased with a good selection of quality sandwiches at very reasonable prices. Seats have a very good pitch and aircraft on both flights were very new. This airline is expanding in the middle east and I would recommend using them anytime as they are extremely good value for money. Also Sharjah airport much less congested than nearby Dubai. The whole experience resulted in a great holiday. | negative |
airline | test | airline_test_285 | A320 on this sector having television screens for every 3 rows. Earphones cost Dh 10 on board but I advise you to bring your walkman earphones and plug them in. The aisle is at least 7 inches wider than a normal A320 and if one person attempts to stow his baggage in the overhead locker the person behind him can move ahead without any discomfort and there are no bottlenecks. Seat pitch is good and even a 6ft 2ins person can stretch out comfortably. | negative |
airline | test | airline_test_286 | No information about this delay. No announcements no staff to get information. The screen simply said 'Delayed'. After 2 hours a garbled message in Spanish was given to take boarding passes to a cafe and get something to eat. I pre-booked vegetarian meals months ahead and confirmed at check-in 3 hours prior to departure. But my name was not on list. The plane was old with poor TV and disappearing staff. This airline runs a good domestic service. Messages in English to a predominantly English speaking transit lounge would be a basic and obvious service. | negative |
airline | test | airline_test_287 | New York - Dublin no problems food and entertainment poor. Embarking Dublin to Rome we were treated like small children (we are senior citizens) and were not permitted to take our carry on onto the plane. Terrible manners and we were embarrassed in front of the rest of the passengers. The return flight was uneventful but overall service very poor for an international airline. | negative |
airline | test | airline_test_288 | The flight was cheaper than other flights but it was not worth the money saved. The seats have less leg room than other airlines I fly around 10 times a year and this was these were the smallest mos uncomfortable seat I have ever sat in and I am only 5'4 / 163 cm. Staff do not speak English but they were professional. The food was atrocious and the beverages were fine but I would like to see anyone screw up an apple juice. The inflight entertainment is almost non-existent playing old Tom and Jerry reruns on shared TV's in the aisles. I would not recommend Aeroflot. | negative |
airline | test | airline_test_289 | Both flights delayed (40 minutes and almost 2 hours respectively) which might have been a problem if I had transit. The seats are atrocious and some of them were broken. Mine were broken on both flights (headrest wouldn't stay and the tray table was squeaky and uneven). The service is more or less ok quite a lot of smiles although crew disappeared right after the meal for 8 hours. They answered the calls quickly so not really a problem. The meal was mediocre quality hit or miss catering from Hong Kong significantly better than from Moscow. They ran out of meal options on both flights pretty quickly. IFE screen was malfunctioning on both flights although after they restarted it it worked flawlessly. The system is pretty slow but I liked the movie selection. Aeroflot misinformed us twice on the gate we were arriving to which made it hard to greet us at the right terminal. They also decided that the bus is good enough to deliver the huge crowd of 300+ passengers to the terminal. Overall the experience was poor especially because of the seat pitch problem and broken seats. I must say Aeroflot is quite good on short- haul and medium-haul European flights but I would never take a long-haul with them again - the seats the delays and overall service leaves a lot to be desired and the overall feel is Aeroflot doesn't care about its customers at all. | negative |
airline | test | airline_test_290 | The last time I flew from Doha on the 13th October and the flight was supposed to be 12.50we took off at 6.35.After repeatedly asking ground staff what was the hold up I was told it was "technical" and that it would be sorted in 15 minutes. This went on for more than 5 hours with a whole plane load of passengers wandering around the airport very confused. There is very little trouble at the Sharjah end for departures and arrivals and I just hope that something can be done at the Doha end to avoid any more lengthy delays. | negative |
airline | test | airline_test_291 | Fast efficient check-in in Sharjah you can show up at the Check-In counter 45 min. before departure which is impossible in Dubai. Short ways in Sharjah Airport quite hassle free. New spotless clean planes very much on time. I flew Air Arabia 4 times so far to Kuwait two times Beirut and Colombo. Very reasonable prices for snacks and drinks only AED 10 for a large sandwich and AED 4 for a soft drink (US$ 2.50 and 1.00 approx). Very fast internet reservation website quick and user friendly. | negative |
airline | test | airline_test_292 | The inflight service was just as good though the aircraft was older. However the check-in in Damascus was terrible with all the line for the three desks merging into one big mass of people pushing to get served. I was waiting for over an hour before I got to the counter. I asked for a window and got a middle seat (they said they had no more windows). I had to wait five minutes before someone could print me out a new boarding pass and eventually I got an aisle seat. I went to clear immigration and was told once i had had my passport stamped that I needed to pay 200Syrian pounds airport tax (mentioned nowhere even at check-in). I had to go back through security to buy the tax then go back airside and push my way through to the front of the immigration queue (I had been queuing at check- in so long the flight was boarding). Once on the plane it appeared that the flight was only half full and I had the entire row to myself so why they could initially only give me a middle seat I don't know. Back in Sharjah the immigration area is confusingly laid out and getting a queue that moves is pot luck. here again everyone is pushing to get served. A nightmare on the ground but great in the air. | negative |
airline | test | airline_test_293 | but the problem lies in the passengers well in such an low cost flight one may encounter those passengers that shower only once a week and whose habits are a bit rude or nasty. | negative |
airline | test | airline_test_294 | The airplane is an old 747 that it seems to be torn to pieces. You have great room for your legs while seated in those old cradles. There are rather comfortable though. Inflight entertainment does not work in 50% of the seats and flight attendants will never give you a proper solution. Food is ok but there's not much to choose but wines are superb. | negative |
airline | test | airline_test_295 | The departure time and flight number were different on the e-ticket boarding card and departure screen. Nobody could provide an explanation but in the end that didn't matter as it was 4-5 hours late depending on which time you chose. The aircraft was an elderly MD88 with no APU working hence the interior was stifling when we boarded. Leg room was appalling. The "snack" was inedible and the coffee undrinkable. To cap it all one bag was lost for 4 days. | negative |
airline | test | airline_test_296 | Why bother asking me online what seat I want when I cant even get it when I book months in advance? Once onboard it was quite stuffy and hot. Surprisingly they did serve a meal. The return was ok but the cabin crew were pretty rude and unfriendly. I wouldn't recommend Aeromexico unless you looking for a cheap flight and have no expectation. | negative |
airline | test | airline_test_297 | From San Antonio to Mexico City flight was good. From Mexico City to Oaxaca we got on board on time then had to wait almost an hour and a half for 3 more passengers. 3 people making 100+ people wait. Flight back from OAX-MEX-SAT Oaxaca to Mexico was fine. From Mexico City to San Antonio we arrive at our gate at 7.13 flight was scheduled to leave at 7.10. Aeromexico representative made no effort to try and communicate our situation to the flight crew made no effort to try and help us reschedule a flight simply turned away. Had to go talk to another rep who let us know that since we booked our flight online she couldn't sell us another ticket until I got in touch with the online site and figured out their procedure. I have no phone in Mexico and no Internet which made this extremely difficult. Never flying Aeromexico again. | negative |
airline | test | airline_test_298 | Flight was over booked. So we got bumped off the flight the issue with Aer Lingus is that they really could not be bothered to sort the problem out. We ended up paying for a cab to Edinburgh but why could Aer Lingus not have managed to do that. | negative |
airline | test | airline_test_299 | I was seated in front of the emergency rows. When the doors closed I asked a flight attendant if I could take a seat in one of the empty emergency seats. There were 3 consecutive seats empty. You would think that I had just stolen the crown jewels! The young flight attendant berated me with sarcasm "you have to pay for them" in her loudest Dublin accent. This is not the first time I've experienced this type of condescending attitude from an Aer Lingus flight attendant. Totally unnecessary. Unfortunately no other airline flys Dublin/Nice. | negative |