airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them. |
0 | 1 | 1 | @united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous! |
0 | 1 | 0.6574 | @USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1 |
1 | 1 | null | @JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :) |
0 | 1 | 0.6667 | @USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5 |
0 | 1 | 1 | @united cannot direct message you you do not follow us. I want my luggage. Please hep |
1 | 1 | null | @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you! |
0 | 1 | 0.6392 | Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP |
0 | 0.6752 | 0.3468 | @united What is your phone number. I can't find who to call about a flight reservation. |
0 | 1 | 0.6947 | @SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays |
0 | 1 | 1 | @AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4) |
0 | 1 | 1 | @united smiling? NOT!! |
0 | 0.6507 | 0.3493 | @AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now |
0 | 1 | 1 | .@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you. |
0 | 1 | 0.6939 | @USAirways is really good at deferring responsibility. |
0 | 1 | 1 | @USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone. |
0 | 1 | 1 | @AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :( |
0 | 1 | 0.66 | @USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one. |
0 | 1 | 0.3684 | . @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines |
0 | 1 | 1 | @AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable. |
0 | 1 | 0.6813 | @JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again? |
1 | 1 | null | @JetBlue That makes two of us! Lol #Blushing |
0 | 1 | 1 | @united UA1731 - Denver to Austin... Still on the ground... |
0 | 1 | 1 | @united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!! |
0 | 0.664 | 0.664 | @united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech |
0 | 0.6515 | 0.6515 | @united So what does someone with severe anxiety do when the one person who can help him isn't next to him? |
1 | 1 | null | @JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv |
0 | 1 | 1 | @AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed. |
1 | 1 | null | @united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW |
0 | 1 | 0.6507 | @SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em |
0 | 1 | 1 | @AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad. |
0 | 1 | 0.6701 | @SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member |
0 | 1 | 0.6575 | @united your worker told us not to call because we'd be talking to someone in Thailand... |
1 | 1 | null | @USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team! |
0 | 1 | 0.6845 | @AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher |
0 | 1 | 1 | @united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help |
0 | 1 | 0.3474 | @USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets |
0 | 1 | 1 | @JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!! |
0 | 1 | 1 | @USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares? |
1 | 1 | null | @USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice |
0 | 1 | 0.3596 | @SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic |
0 | 1 | 1 | @SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx |
0 | 1 | 1 | @united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed |
0 | 1 | 0.6767 | @USAirways the link doesn't work.. |
0 | 0.7018 | 0.7018 | @JetBlue what is the reason for the delay |
1 | 1 | null | @AmericanAir thank you! |
0 | 1 | 1 | @united I'm still trying to get things worked out and you have yet to respond back. |
0 | 0.6646 | 0.6646 | @AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday? |
0 | 1 | 0.3715 | @USAirways a $100 @Samsonite - totaled. Not happy. Not at all. |
1 | 1 | null | @SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general. |
0 | 1 | 0.6822 | @southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable. |
1 | 1 | null | @USAirways 4 great flights with no delays! Thank you! |
0 | 0.6803 | 0.6803 | @JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon? |
0 | 1 | 1 | @USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication! |
0 | 0.6984 | 0.6984 | @AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left! |
1 | 0.6623 | 0 | @AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!! |
0 | 1 | 0.3404 | Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks |
0 | 1 | 0.3564 | @united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it?? |
0 | 1 | 0.6383 | @united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH |
0 | 1 | 0.6943 | @USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP |
0 | 1 | 1 | @USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all |
0 | 1 | 1 | @united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days |
0 | 0.7067 | 0.7067 | @united they were empty upon takeoff. Why can't someone sit there? |
0 | 1 | 0.671 | @AmericanAir I've never witnessed such covert tactics from an airline. |
1 | 1 | null | @SouthwestAir oh my gosh! Going to dm you now! Thank you! |
1 | 0.6559 | null | @united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo! |
1 | 1 | null | @united : thanks! i will catch my conection! :) |
0 | 1 | 0.6667 | @JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ. |
0 | 1 | 1 | @AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined. |
1 | 1 | null | @SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever! |
1 | 1 | null | @united Give Cyndi & Troy each a gold star. |
0 | 1 | 1 | @AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. |
1 | 0.3356 | 0 | @SouthwestAir de-icing is important! |
1 | 1 | null | @SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL |
0 | 1 | 1 | @JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass! |
0 | 1 | 1 | @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? |
1 | 1 | null | @AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT |
0 | 0.671 | 0.671 | @united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal? |
0 | 1 | 1 | @united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period. |
1 | 1 | null | @united all good! Next flight was a little delayed so it all worked 👍 |
1 | 0.6479 | 0 | @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her |
0 | 1 | 0.3532 | @JetBlue I guess I have to redo the Flight Booking Problems. Ugh! |
0 | 1 | 1 | @united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details. |
1 | 0.6708 | null | @AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭 |
1 | 1 | null | @southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C |
0 | 1 | 0.625 | @SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!! |
0 | 0.6722 | 0.6722 | @americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy |
0 | 0.6421 | 0.3265 | @JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger |
0 | 1 | 1 | @VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! |
0 | 1 | 0.66 | @USAirways even alternate options are allready full...even with hotel voucher...no more room in philly? |
0 | 1 | 1 | @USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast |
0 | 1 | 0.663 | @JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter |
0 | 1 | 1 | @USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying? |
0 | 1 | 1 | @AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick "Goodbye" Very Sad! |
1 | 1 | null | @SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER |
1 | 1 | null | @JetBlue Looking cool |
0 | 0.6768 | 0.3434 | @USAirways There isn't a ticket number...the transaction is still pending. |
1 | 0.6548 | null | @VirginAmerica ok! first time flying with you tonight :) |
0 | 1 | 1 | @USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?! |
0 | 1 | 0.6374 | @USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management |