Spaces:
Running
Running
Update app.py
Browse files
app.py
CHANGED
@@ -1,15 +1,68 @@
|
|
1 |
import gradio as gr
|
2 |
import openai, os, time
|
3 |
|
4 |
-
from agents import create_triage_agent, create_sales_agent, create_issues_repairs_agent
|
5 |
-
from agents import get_current_agent, get_current_thread, set_current_agent, set_current_thread
|
6 |
from openai import OpenAI
|
7 |
-
from utils import show_json
|
8 |
|
9 |
###
|
|
|
|
|
10 |
current_agent, current_thread = None, None
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
11 |
|
12 |
-
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
13 |
|
14 |
def set_current_agent(agent):
|
15 |
current_agent = agent
|
@@ -23,22 +76,39 @@ def get_current_agent():
|
|
23 |
def get_current_thread():
|
24 |
return current_thread
|
25 |
|
|
|
|
|
|
|
|
|
26 |
###
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
27 |
|
28 |
def transfer_to_sales_agent():
|
29 |
"""Use for anything sales or buying related."""
|
30 |
-
|
31 |
|
32 |
def transfer_to_issues_repairs_agent():
|
33 |
"""Use for issues, repairs, or refunds."""
|
34 |
-
|
35 |
|
36 |
def transfer_to_triage_agent():
|
37 |
"""Call this if the user brings up a topic outside of your purview,
|
38 |
including escalating to human."""
|
39 |
-
|
40 |
|
41 |
-
|
42 |
|
43 |
def escalate_to_human(summary):
|
44 |
"""Only call this if explicitly asked to."""
|
@@ -48,7 +118,7 @@ def escalate_to_human(summary):
|
|
48 |
print("=========================\n")
|
49 |
exit()
|
50 |
|
51 |
-
|
52 |
|
53 |
def execute_order(product, price: int):
|
54 |
"""Price should be in USD."""
|
@@ -148,24 +218,6 @@ def extract_content_values(data):
|
|
148 |
content_values.append(content.text.value)
|
149 |
return content_values
|
150 |
|
151 |
-
_client = OpenAI(api_key=os.environ.get("OPENAI_API_KEY"))
|
152 |
-
|
153 |
-
#_assistant, _thread = None, None
|
154 |
-
|
155 |
-
###
|
156 |
-
triage_agent = create_triage_agent(_client)
|
157 |
-
sales_agent = create_sales_agent(_client)
|
158 |
-
issues_repairs_agent = create_issues_repairs_agent(_client)
|
159 |
-
|
160 |
-
set_current_agent(triage_agent)
|
161 |
-
|
162 |
-
triage_thread = create_thread(_client)
|
163 |
-
sales_thread = create_thread(_client)
|
164 |
-
issues_repairs_thread = create_thread(_client)
|
165 |
-
|
166 |
-
set_current_thread(triage_thread)
|
167 |
-
###
|
168 |
-
|
169 |
def chat(message, history, openai_api_key):
|
170 |
global _client, _assistant, _thread
|
171 |
|
|
|
1 |
import gradio as gr
|
2 |
import openai, os, time
|
3 |
|
|
|
|
|
4 |
from openai import OpenAI
|
5 |
+
from utils import function_to_schema, show_json
|
6 |
|
7 |
###
|
8 |
+
MODEL = "gpt-4o-mini"
|
9 |
+
|
10 |
current_agent, current_thread = None, None
|
11 |
+
|
12 |
+
def create_triage_agent(client):
|
13 |
+
return client.beta.assistants.create(
|
14 |
+
name="Triage Agent",
|
15 |
+
instructions=(
|
16 |
+
"You are a customer service bot for ACME Inc. "
|
17 |
+
"Introduce yourself. Always be very brief. "
|
18 |
+
"Gather information to direct the customer to the right department. "
|
19 |
+
"But make your questions subtle and natural."
|
20 |
+
),
|
21 |
+
model=MODEL,
|
22 |
+
tools=[{"type": "function", "function": function_to_schema(transfer_to_sales_agent)},
|
23 |
+
{"type": "function", "function": function_to_schema(transfer_to_issues_repairs_agent)},
|
24 |
+
{"type": "function", "function": function_to_schema(escalate_to_human)}],
|
25 |
+
)
|
26 |
|
27 |
+
def create_sales_agent(client):
|
28 |
+
return client.beta.assistants.create(
|
29 |
+
name="Sales Agent",
|
30 |
+
instructions=(
|
31 |
+
"You are a sales agent for ACME Inc."
|
32 |
+
"Always answer in a sentence or less."
|
33 |
+
"Follow the following routine with the user:"
|
34 |
+
"1. Ask them about any problems in their life related to catching roadrunners.\n"
|
35 |
+
"2. Casually mention one of ACME's crazy made-up products can help.\n"
|
36 |
+
" - Don't mention price.\n"
|
37 |
+
"3. Once the user is bought in, drop a ridiculous price.\n"
|
38 |
+
"4. Only after everything, and if the user says yes, "
|
39 |
+
"tell them a crazy caveat and execute their order.\n"
|
40 |
+
""
|
41 |
+
),
|
42 |
+
model=MODEL,
|
43 |
+
tools=[{"type": "function", "function": function_to_schema(execute_order)},
|
44 |
+
{"type": "function", "function": function_to_schema(transfer_to_triage_agent)}],
|
45 |
+
)
|
46 |
+
|
47 |
+
def create_issues_repairs_agent(client):
|
48 |
+
return client.beta.assistants.create(
|
49 |
+
name="Issues and Repairs Agent",
|
50 |
+
instructions=(
|
51 |
+
"You are a customer support agent for ACME Inc."
|
52 |
+
"Always answer in a sentence or less."
|
53 |
+
"Follow the following routine with the user:"
|
54 |
+
"1. First, ask probing questions and understand the user's problem deeper.\n"
|
55 |
+
" - unless the user has already provided a reason.\n"
|
56 |
+
"2. Propose a fix (make one up).\n"
|
57 |
+
"3. ONLY if not satesfied, offer a refund.\n"
|
58 |
+
"4. If accepted, search for the ID and then execute refund."
|
59 |
+
""
|
60 |
+
),
|
61 |
+
model=MODEL,
|
62 |
+
tools=[{"type": "function", "function": function_to_schema(look_up_item)},
|
63 |
+
{"type": "function", "function": function_to_schema(execute_refund)},
|
64 |
+
{"type": "function", "function": function_to_schema(transfer_to_triage_agent)}],
|
65 |
+
)
|
66 |
|
67 |
def set_current_agent(agent):
|
68 |
current_agent = agent
|
|
|
76 |
def get_current_thread():
|
77 |
return current_thread
|
78 |
|
79 |
+
_client = OpenAI(api_key=os.environ.get("OPENAI_API_KEY"))
|
80 |
+
|
81 |
+
#_assistant, _thread = None, None
|
82 |
+
|
83 |
###
|
84 |
+
triage_agent = create_triage_agent(_client)
|
85 |
+
sales_agent = create_sales_agent(_client)
|
86 |
+
issues_repairs_agent = create_issues_repairs_agent(_client)
|
87 |
+
|
88 |
+
set_current_agent(triage_agent)
|
89 |
+
|
90 |
+
triage_thread = create_thread(_client)
|
91 |
+
sales_thread = create_thread(_client)
|
92 |
+
issues_repairs_thread = create_thread(_client)
|
93 |
+
|
94 |
+
set_current_thread(triage_thread)
|
95 |
+
|
96 |
+
#
|
97 |
|
98 |
def transfer_to_sales_agent():
|
99 |
"""Use for anything sales or buying related."""
|
100 |
+
set_current_agent(sales_agent)
|
101 |
|
102 |
def transfer_to_issues_repairs_agent():
|
103 |
"""Use for issues, repairs, or refunds."""
|
104 |
+
set_current_agent(issues_repairs_agent)
|
105 |
|
106 |
def transfer_to_triage_agent():
|
107 |
"""Call this if the user brings up a topic outside of your purview,
|
108 |
including escalating to human."""
|
109 |
+
set_current_agent(triage_agent)
|
110 |
|
111 |
+
#
|
112 |
|
113 |
def escalate_to_human(summary):
|
114 |
"""Only call this if explicitly asked to."""
|
|
|
118 |
print("=========================\n")
|
119 |
exit()
|
120 |
|
121 |
+
#
|
122 |
|
123 |
def execute_order(product, price: int):
|
124 |
"""Price should be in USD."""
|
|
|
218 |
content_values.append(content.text.value)
|
219 |
return content_values
|
220 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
221 |
def chat(message, history, openai_api_key):
|
222 |
global _client, _assistant, _thread
|
223 |
|