Spaces:
Running
Running
File size: 1,867 Bytes
9df5029 d2e89ef 9df5029 d2e89ef 9df5029 d2e89ef 9df5029 e8e85b4 9df5029 e8e85b4 |
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 |
current_agent, current_thread = None, None
###
def set_current_agent(agent):
current_agent = agent
def set_current_thread(thread):
current_thread = thread
def get_current_agent():
return current_agent
def get_current_thread():
return current_thread
###
def transfer_to_sales_agent():
"""Use for anything sales or buying related."""
current_agent = sales_agent
def transfer_to_issues_repairs_agent():
"""Use for issues, repairs, or refunds."""
current_agent = issues_repairs_agent
def transfer_to_triage_agent():
"""Call this if the user brings up a topic outside of your purview,
including escalating to human."""
current_agent = triage_agent
###
def escalate_to_human(summary):
"""Only call this if explicitly asked to."""
print("Escalating to human agent...")
print("\n=== Escalation Report ===")
print(f"Summary: {summary}")
print("=========================\n")
exit()
###
def execute_order(product, price: int):
"""Price should be in USD."""
print("\n\n=== Order Summary ===")
print(f"Product: {product}")
print(f"Price: ${price}")
print("=================\n")
confirm = input("Confirm order? y/n: ").strip().lower()
if confirm == "y":
print("Order execution successful!")
return "Success"
else:
print(color("Order cancelled!", "red"))
return "User cancelled order."
def look_up_item(search_query):
"""Use to find item ID.
Search query can be a description or keywords."""
item_id = "item_132612938"
print("Found item:", item_id)
return item_id
def execute_refund(item_id, reason="not provided"):
print("\n\n=== Refund Summary ===")
print(f"Item ID: {item_id}")
print(f"Reason: {reason}")
print("=================\n")
print("Refund execution successful!")
return "Success" |