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# Reference: https://github.com/openai/build-hours/blob/main/2-assistants/7_orchestration.py
from openai import OpenAI
from tools import escalate_to_human
from tools import transfer_to_sales_agent, transfer_to_issues_repairs_agent, transfer_to_triage_agent
from tools import execute_order, execute_refund, look_up_item
MODEL = "gpt-4o-mini"
escalate_to_human_json = function_to_schema(escalate_to_human)
transfer_to_sales_agent_json = function_to_schema(transfer_to_sales_agent)
transfer_to_issues_repairs_agent_json = function_to_schema(transfer_to_issues_repairs_agent)
transfer_to_triage_agent_json = function_to_schema(transfer_to_triage_agent)
execute_order_json = function_to_schema(execute_order)
execute_refund_json = function_to_schema(execute_refund)
look_up_item_json = function_to_schema(look_up_item)
def create_triage_agent(client):
return client.beta.assistants.create(
name="Triage Agent",
instructions=(
"You are a customer service bot for ACME Inc. "
"Introduce yourself. Always be very brief. "
"Gather information to direct the customer to the right department. "
"But make your questions subtle and natural."
),
model=MODEL,
tools=[{"type": "function", "function": transfer_to_sales_agent_json},
{"type": "function", "function": transfer_to_issues_repairs_agent_json},
{"type": "function", "function": escalate_to_human_json}],
)
def create_sales_agent(client):
return client.beta.assistants.create(
name="Sales Agent",
instructions=(
"You are a sales agent for ACME Inc."
"Always answer in a sentence or less."
"Follow the following routine with the user:"
"1. Ask them about any problems in their life related to catching roadrunners.\n"
"2. Casually mention one of ACME's crazy made-up products can help.\n"
" - Don't mention price.\n"
"3. Once the user is bought in, drop a ridiculous price.\n"
"4. Only after everything, and if the user says yes, "
"tell them a crazy caveat and execute their order.\n"
""
),
model=MODEL,
tools=[{"type": "function", "function": execute_order_json},
{"type": "function", "function": transfer_to_triage_agent_json}],
)
def create_issues_repairs_agent(client):
return client.beta.assistants.create(
name="Issues and Repairs Agent",
instructions=(
"You are a customer support agent for ACME Inc."
"Always answer in a sentence or less."
"Follow the following routine with the user:"
"1. First, ask probing questions and understand the user's problem deeper.\n"
" - unless the user has already provided a reason.\n"
"2. Propose a fix (make one up).\n"
"3. ONLY if not satesfied, offer a refund.\n"
"4. If accepted, search for the ID and then execute refund."
""
),
model=MODEL,
tools=[{"type": "function", "function": look_up_item_json},
{"type": "function", "function": execute_refund_json},
{"type": "function", "function": transfer_to_triage_agent_json}],
) |