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<h2>Hugging Face NPS</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/HF%20NPS.jpg" alt="HF NPS">
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<p><strong class="light-green">HF NPS = 49 (+12 pts from Oct 2023)</strong><br>
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<strong>Underrepresented HF NPS = 40</strong></p>
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<p>We consistently highlight the autonomy and freedom we enjoy at Hugging Face, which allows us to pick and choose projects that inspire us. We highly value this sense of empowerment and a culture that prioritizes work-life balance and asynchronous communication. Y’all describe your colleagues as bright, creative, and collaborative, and we all put our brains together to contribute to a supportive and mission-driven environment. Many of us appreciate the opportunity to work on impactful projects and the flexibility in working hours and location. Our culture, which is focused less on shareholder value and more on meaningful work, is seen as a refreshing rarity in the tech world.</p>
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<p>On the other hand, several of us expressed concerns about compensation and professional growth opportunities, feeling that salaries are not competitive and that there is a lack of clear advancement paths. Some also noted that while the high degree of autonomy empowers many, it might not suit everyone, especially those who prefer more structure and guidance. As we heard in the last survey, our dynamic, fast-paced environment, while stimulating for some, can also be stressful and contribute to feelings of job insecurity. Additionally, a few mentioned the challenges of making meaningful connections in a largely remote and asynchronous work setting, which leads to feelings of isolation. Hopefully, the coming full-team offsite can help to mitigate some of these feelings.</p>
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<h2>Team Lead NPS</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/HF%20Team%20Lead%20NPS.jpg" alt="HF Team Lead NPS">
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<p><strong class="light-green">Team Lead NPS = 50 (+6 pts from Oct 2023)</strong><br>
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<strong>Underrepresented Team Lead NPS = 34</strong></p>
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<p>Many of us appreciate our team leads for being supportive and understanding, and for providing ample room for individually-led growth. Team leads are frequently praised for their thoughtfulness, technical expertise, and ability to push their team members to achieve ambitious goals while balancing personal well-being. They are recognized for being open to conversations and providing a sense of friendship and support at work. The autonomy and lack of micromanagement, along with the supportive and empathetic nature of the team leads, are highly valued by many.</p>
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<p>Some of us lack communication and support from our team leads. Issues like top-down management, unclear roles, and insufficient recognition of work are common concerns. A few team members mentioned feeling forgotten or that their contributions went unrecognized. There are also comments about the lack of cohesion and collaboration within teams, as well as the occasional absence of team leads when needed. Despite our generally supportive atmosphere, these comments highlight the need for improved communication and recognition.</p>
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<h2>My voice is heard and respected:</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/Heard%20and%20Respected.jpg" alt="Heard and Respected">
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<p><strong class="light-green">Average: 4/5</strong><br>
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<strong class="light-
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<p>We feel our voices are heard and respected, especially when proposing new ideas and participating in discussions. Our open Slack culture encourages feedback, and colleagues are generally careful to respect each other's opinions. Team members appreciate the autonomy to share their thoughts and feel that their contributions are valued, even if not always acted upon. There is a sense that whole teams’ ideas are considered, and diverse perspectives are acknowledged and appreciated.</p>
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<p>However, at times there are concerns about the effectiveness of being heard. Some of us feel that while our feedback is listened to, it doesn't always lead to change, creating a sense of frustration. Issues such as lack of team synchronization, lack of team lead communication, and feelings of underappreciation contribute to these experiences. These experiences make some employees feel undervalued and disconnected.</p>
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<p>I included the above breakdown to illustrate how underrepresented voices experience unconscious biases on a daily basis that makes it more difficult to feel heard and respected. While the majority of us do feel heard, it’s important that we each continue to work on our biases AND actively work to support and amplify the underrepresented voices of our teammates.</p>
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<!DOCTYPE html>
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<html lang="en">
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<head>
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<meta charset="UTF-8">
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.light-green {
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color: lightgreen;
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.light-blue {
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color: blue;
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.last-line {
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font-weight: bold;
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font-size: 1.2em;
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<h2>Hugging Face NPS</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/HF%20NPS.jpg" alt="HF NPS">
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<p><strong class="light-green">HF NPS = 49 (+12 pts from Oct 2023)</strong><br>
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<strong class="light-blue">Underrepresented HF NPS = 40</strong></p>
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<p>We consistently highlight the autonomy and freedom we enjoy at Hugging Face, which allows us to pick and choose projects that inspire us. We highly value this sense of empowerment and a culture that prioritizes work-life balance and asynchronous communication. Y’all describe your colleagues as bright, creative, and collaborative, and we all put our brains together to contribute to a supportive and mission-driven environment. Many of us appreciate the opportunity to work on impactful projects and the flexibility in working hours and location. Our culture, which is focused less on shareholder value and more on meaningful work, is seen as a refreshing rarity in the tech world.</p>
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<p>On the other hand, several of us expressed concerns about compensation and professional growth opportunities, feeling that salaries are not competitive and that there is a lack of clear advancement paths. Some also noted that while the high degree of autonomy empowers many, it might not suit everyone, especially those who prefer more structure and guidance. As we heard in the last survey, our dynamic, fast-paced environment, while stimulating for some, can also be stressful and contribute to feelings of job insecurity. Additionally, a few mentioned the challenges of making meaningful connections in a largely remote and asynchronous work setting, which leads to feelings of isolation. Hopefully, the coming full-team offsite can help to mitigate some of these feelings.</p>
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</div>
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<h2>Team Lead NPS</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/HF%20Team%20Lead%20NPS.jpg" alt="HF Team Lead NPS">
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<p><strong class="light-green">Team Lead NPS = 50 (+6 pts from Oct 2023)</strong><br>
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<strong class="light-blue">Underrepresented Team Lead NPS = 34</strong></p>
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<p>Many of us appreciate our team leads for being supportive and understanding, and for providing ample room for individually-led growth. Team leads are frequently praised for their thoughtfulness, technical expertise, and ability to push their team members to achieve ambitious goals while balancing personal well-being. They are recognized for being open to conversations and providing a sense of friendship and support at work. The autonomy and lack of micromanagement, along with the supportive and empathetic nature of the team leads, are highly valued by many.</p>
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<p>Some of us lack communication and support from our team leads. Issues like top-down management, unclear roles, and insufficient recognition of work are common concerns. A few team members mentioned feeling forgotten or that their contributions went unrecognized. There are also comments about the lack of cohesion and collaboration within teams, as well as the occasional absence of team leads when needed. Despite our generally supportive atmosphere, these comments highlight the need for improved communication and recognition.</p>
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</div>
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<h2>My voice is heard and respected:</h2>
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<img src="https://huggingface.co/spaces/EmilyWitko/May2024_HugginessSurvey/raw/main/Heard%20and%20Respected.jpg" alt="Heard and Respected">
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<p><strong class="light-green">Average: 4/5</strong><br>
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<strong class="light-blue">Underrepresented Average: 3.9/5</strong></p>
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<p>We feel our voices are heard and respected, especially when proposing new ideas and participating in discussions. Our open Slack culture encourages feedback, and colleagues are generally careful to respect each other's opinions. Team members appreciate the autonomy to share their thoughts and feel that their contributions are valued, even if not always acted upon. There is a sense that whole teams’ ideas are considered, and diverse perspectives are acknowledged and appreciated.</p>
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<p>However, at times there are concerns about the effectiveness of being heard. Some of us feel that while our feedback is listened to, it doesn't always lead to change, creating a sense of frustration. Issues such as lack of team synchronization, lack of team lead communication, and feelings of underappreciation contribute to these experiences. These experiences make some employees feel undervalued and disconnected.</p>
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<p>I included the above breakdown to illustrate how underrepresented voices experience unconscious biases on a daily basis that makes it more difficult to feel heard and respected. While the majority of us do feel heard, it’s important that we each continue to work on our biases AND actively work to support and amplify the underrepresented voices of our teammates.</p>
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