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2262DCBFC351F42A9DD30AC8BAD24686

Really excellent Hilton

Stayed here on business trips and the hotel is excellent for business trips. Staff is excellent and really helpful. VERY clean hotel. Best choice in San Diego; especially a Hilton.

Really excellent Hilton Stayed here on business trips and the hotel is excellent for business trips. Staff is excellent and really helpful. VERY clean hotel. Best choice in San Diego; especially a Hilton.

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8477E11DABF4D6743885E401BB4C8CCF

Exceptional service and comfort

Spent two nights here for a wedding in Brooklyn. The staff members were all exceptionally friendly and professional, from the doormen and bellhops to the front-desk and concierge. I was especially grateful that Kevin, a bartender in the Ritz's off-lobby bar, was able to tie my bowtie -- I would have looked pretty foolish otherwise. He made it look perfect. Our room was spacious and comfortable, with a large bathroom and king-size bed that provided some of the best sleep I can remember in a hotel. My only disappointment was that the fitness center did not offer a sauna or steam room.

Exceptional service and comfort Spent two nights here for a wedding in Brooklyn. The staff members were all exceptionally friendly and professional, from the doormen and bellhops to the front-desk and concierge. I was especially grateful that Kevin, a bartender in the Ritz's off-lobby bar, was able to tie my bowtie -- I would have looked pretty foolish otherwise. He made it look perfect. Our room was spacious and comfortable, with a large bathroom and king-size bed that provided some of the best sleep I can remember in a hotel. My only disappointment was that the fitness center did not offer a sauna or steam room.

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483A193B7113ADFFD5CE30849564F69C

Nice room and five star service

Great place for a 3-night stay. Our king room overlooked the pool and was very quiet. But we sure did not need the bed's heavy comforter in the Texas heat. Fortunately, there was a light blanket in the closet. Service could not have been better. Staff members were amazingly helpful, friendly, and knowledgable about the area. I made an online reservation the day before I wanted to arrive, and I requested a room without scenting cleaning products and away from the elevator. Staff made sure BOTH requests were fulfilled! Later when the in-room telephone misbehaved, a hotel employee was promptly there to fix it. A front desk clerk knew just where to find a nearby self-serve carwash. When the TV was blaring in the breakfast room, we were able to get the sound turned down. During our visit, we bought a new camera and accidentally trashed the camera box with the strap inside. Our garbage had just been taken out, so we asked if we could check the trash. A staff member volunteered to check the garbage, and he found the box, retrieved the strap, and had it delivered to our room in very little time! Bonuses included the freshly baked cookies at the front desk and DVDs to check out for free (the rooms have DVD players).

Nice room and five star service Great place for a 3-night stay. Our king room overlooked the pool and was very quiet. But we sure did not need the bed's heavy comforter in the Texas heat. Fortunately, there was a light blanket in the closet. Service could not have been better. Staff members were amazingly helpful, friendly, and knowledgable about the area. I made an online reservation the day before I wanted to arrive, and I requested a room without scenting cleaning products and away from the elevator. Staff made sure BOTH requests were fulfilled! Later when the in-room telephone misbehaved, a hotel employee was promptly there to fix it. A front desk clerk knew just where to find a nearby self-serve carwash. When the TV was blaring in the breakfast room, we were able to get the sound turned down. During our visit, we bought a new camera and accidentally trashed the camera box with the strap inside. Our garbage had just been taken out, so we asked if we could check the trash. A staff member volunteered to check the garbage, and he found the box, retrieved the strap, and had it delivered to our room in very little time! Bonuses included the freshly baked cookies at the front desk and DVDs to check out for free (the rooms have DVD players).

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E5A63DD7239A7057746D4644A5C986EB

BRILLIANT hotel, my #1 Chicago pick for business and pleasure

This is my favorite hotel in Chicago, and I've stayed at all the top luxury properties (Four Seasons, Hyatts etc). I've stayed at this hotel 20+ times, it's a hidden gem. Right on the lakefront, there's a beach across the street from the hotel, and if you get a lake view room (be sure to ask), you'll spend some quality zen time gazing at the water. Regardless of which room you get, you can leave your window shades open because you have beautiful views in every direction plus no one overlooking you. Rooms are fantastic - I love the clever, well-designed furniture and fittings, simple, minimal, and very well-designed. Honey-colored lighting plus a multiplicity of window treatments (blackout shades plus twig shades plus sheer sun shades) means that you can adjust the lighting to make yourself feel cheerful and relaxed. The bathroom is gorgeous, plus clever 'window' out to main room means excellent ventilation and light. The huge lobby is my favorite hangout in Chicago. The ground-floor location means you're connected to the street-level location and yet the plush chairs, sofas etc mean that you totally zen out and relax. I always try to conduct business meetings in the lobby - plenty of space, beautiful room and excellent food/drinks menu and service means that my guest invariably remarks 'wow, this is a great place, I've never been here before.' I've won almost every negotiation conducted in the lobby, ply your opponents with drinks plus finger food plus a terry cloth robe and they will give you all that you want :) Also love the staff - they totally deal with whatever questions I have or help that I need. This is an EXCELLENT hotel for BUSINESS travelers, the staff is exceptionally helpful running meetings, handling phone calls etc. And special shout-out to the car valet staff and doorman staff - Chicago can be incredibly cold, but the staff always has your car (or taxi) warmed up and waiting for you, I've never met better service. Ever. The front desk also have my airplane boarding passes printed out when I come down to check out, plus a pre-visit call means they will help you maximize spg points etc. Stay here every time you visit Chicago.

BRILLIANT hotel, my #1 Chicago pick for business and pleasure This is my favorite hotel in Chicago, and I've stayed at all the top luxury properties (Four Seasons, Hyatts etc). I've stayed at this hotel 20+ times, it's a hidden gem. Right on the lakefront, there's a beach across the street from the hotel, and if you get a lake view room (be sure to ask), you'll spend some quality zen time gazing at the water. Regardless of which room you get, you can leave your window shades open because you have beautiful views in every direction plus no one overlooking you. Rooms are fantastic - I love the clever, well-designed furniture and fittings, simple, minimal, and very well-designed. Honey-colored lighting plus a multiplicity of window treatments (blackout shades plus twig shades plus sheer sun shades) means that you can adjust the lighting to make yourself feel cheerful and relaxed. The bathroom is gorgeous, plus clever 'window' out to main room means excellent ventilation and light. The huge lobby is my favorite hangout in Chicago. The ground-floor location means you're connected to the street-level location and yet the plush chairs, sofas etc mean that you totally zen out and relax. I always try to conduct business meetings in the lobby - plenty of space, beautiful room and excellent food/drinks menu and service means that my guest invariably remarks 'wow, this is a great place, I've never been here before.' I've won almost every negotiation conducted in the lobby, ply your opponents with drinks plus finger food plus a terry cloth robe and they will give you all that you want :) Also love the staff - they totally deal with whatever questions I have or help that I need. This is an EXCELLENT hotel for BUSINESS travelers, the staff is exceptionally helpful running meetings, handling phone calls etc. And special shout-out to the car valet staff and doorman staff - Chicago can be incredibly cold, but the staff always has your car (or taxi) warmed up and waiting for you, I've never met better service. Ever. The front desk also have my airplane boarding passes printed out when I come down to check out, plus a pre-visit call means they will help you maximize spg points etc. Stay here every time you visit Chicago.

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CBFE281C9386225267BC52518836A6C2

Convenient and comfortable

BEST. BREAKFAST. EVER. Couldn't have been happier with the food, staff, and room. Absolutely wonderful. The location was just off of 16th, but situated in such a way that it wasn't always busy. Parking was easy to get in and out of, and the staff was very friendly and helpful with questions of how to get to where in downtown Denver. With the 16th street mall being so close, it couldn't have been more convenient for us to get to where we wanted to be. Absolutely fantastic weekend.

Convenient and comfortable BEST. BREAKFAST. EVER. Couldn't have been happier with the food, staff, and room. Absolutely wonderful. The location was just off of 16th, but situated in such a way that it wasn't always busy. Parking was easy to get in and out of, and the staff was very friendly and helpful with questions of how to get to where in downtown Denver. With the 16th street mall being so close, it couldn't have been more convenient for us to get to where we wanted to be. Absolutely fantastic weekend.

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EB1FDC2B6147A95E7E1F9F0FD233B6B6

Our Stay at The Parc 55

Hotel is in a great location. Room was clean and good value for the dollars spent. No matter what level you were on you still could hear the noise from the streets as you tried to sleep.

Our Stay at The Parc 55 Hotel is in a great location. Room was clean and good value for the dollars spent. No matter what level you were on you still could hear the noise from the streets as you tried to sleep.

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624EF9E07C695F66FC39908958D7834A

Would Avoid If Possible

Let me start with the positives, although there were only a few. The location for the Sheraton is pretty much the best part of this hotel. You are right on 16th street and in the middle of everything and can get just about anywhere. The concierge was extremely helpful in getting me where I needed to be outside of denver through public transportation in lieu of the wildfires shutting down a lot of the regional service. Now onto the bad stuff. I came to check in and they did not have my reservation. Even though I had my confirmation number and copy of my reservation sheet. There happened to be a sorority convention staying at the hotel, but to not be able to accommodate because of high volume of guests is completely subpar for a large hotel chain. After asking to speak with a manager as the clerks told me I didn't have a room, I was finally cleared to check in. The room was pre-paid and the hotel ended up charging me twice for the one night stay and have still yet to rectify my bill. The hotel is pretty expansive, but the decor needs serious updating and the elevators are extremely sketchy. There were a few times I thought I'd be spending hours in them getting up and down the tower. The rooms are of good size, but the windows make you feel like you're staying in a post-Soviet building as they are tiny concrete slits, at least in the tower portion. Best bed I've slept in though, which was somewhat redeeming. I'm more dissatisfied with the customer service of this hotel than anything else, and for this reason alone I would recommend staying far away from this place and booking elsewhere.

Would Avoid If Possible Let me start with the positives, although there were only a few. The location for the Sheraton is pretty much the best part of this hotel. You are right on 16th street and in the middle of everything and can get just about anywhere. The concierge was extremely helpful in getting me where I needed to be outside of denver through public transportation in lieu of the wildfires shutting down a lot of the regional service. Now onto the bad stuff. I came to check in and they did not have my reservation. Even though I had my confirmation number and copy of my reservation sheet. There happened to be a sorority convention staying at the hotel, but to not be able to accommodate because of high volume of guests is completely subpar for a large hotel chain. After asking to speak with a manager as the clerks told me I didn't have a room, I was finally cleared to check in. The room was pre-paid and the hotel ended up charging me twice for the one night stay and have still yet to rectify my bill. The hotel is pretty expansive, but the decor needs serious updating and the elevators are extremely sketchy. There were a few times I thought I'd be spending hours in them getting up and down the tower. The rooms are of good size, but the windows make you feel like you're staying in a post-Soviet building as they are tiny concrete slits, at least in the tower portion. Best bed I've slept in though, which was somewhat redeeming. I'm more dissatisfied with the customer service of this hotel than anything else, and for this reason alone I would recommend staying far away from this place and booking elsewhere.

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7EAD38CE0DB0A03F052A6AC8A559CB0D

Second Visit

Our second stay at this hotel. Its as good as before with large conmfortable rooms, access to the Club lounge and of course the free drinks etc on the Friday evening welcome party. And of course the location is perfect for getting around whether walkling or using public transport. Staff attentive and helpful but not obsequious. We've read the other reviews about noise and sympathise.. We were on the 12th floor and did not suffer anything at all. Will go back agaoin next time we revisit SF.

Second Visit Our second stay at this hotel. Its as good as before with large conmfortable rooms, access to the Club lounge and of course the free drinks etc on the Friday evening welcome party. And of course the location is perfect for getting around whether walkling or using public transport. Staff attentive and helpful but not obsequious. We've read the other reviews about noise and sympathise.. We were on the 12th floor and did not suffer anything at all. Will go back agaoin next time we revisit SF.

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80E715F49CC498F84AB7F95B8306D780

Wonderful stay at The French Quarters

We just returned from a wonderful stay. The service was excellent and rooms extremely clean. We loved the location-walking distance to all sites we wished to see. The beds were very comfortable and we slept well after walking miles and enjoying the city. The continental breakfast was a perfect start to the day providing bagels, toast, cereal, yogurt, and fresh fruits. We are looking forward to returning.

Wonderful stay at The French Quarters We just returned from a wonderful stay. The service was excellent and rooms extremely clean. We loved the location-walking distance to all sites we wished to see. The beds were very comfortable and we slept well after walking miles and enjoying the city. The continental breakfast was a perfect start to the day providing bagels, toast, cereal, yogurt, and fresh fruits. We are looking forward to returning.

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EE9408DB97B5D071608A1113A0AC9507

Outstanding!

I would like to thank all the staff at this hotel. After we found out that we had booked at the wrong hotel. Henry Robinson, the hotel ambassador went out of his way to get us a room at the Fairfeild Marriot ( just across the parking lot). He took our suitcases over, we were upgraded to a jucuzzi suite. And Henry checked on us everyday to find out if everything was alright. Dedicated staff like the staff at these hotels are hard to find. My over all expierence was clean rooms, good food, great atmosphere, and Henry will always be in my thoughts as ONE GREAT GUY!

Outstanding! I would like to thank all the staff at this hotel. After we found out that we had booked at the wrong hotel. Henry Robinson, the hotel ambassador went out of his way to get us a room at the Fairfeild Marriot ( just across the parking lot). He took our suitcases over, we were upgraded to a jucuzzi suite. And Henry checked on us everyday to find out if everything was alright. Dedicated staff like the staff at these hotels are hard to find. My over all expierence was clean rooms, good food, great atmosphere, and Henry will always be in my thoughts as ONE GREAT GUY!

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DD69F9A3C28172AC5B9216F0441F1E89

Nice Hotel

Handy location for the train to the airport and for access around the city. Maybe not the best area to walk around at night, especially a block down in Pioneer Square. Nice reception area with attentive staff always at hand, separate business area with free coffee available. Suite rooms were smart and large with a huge bed, a pull down sofa and kitchen. The bar was always busy with good staff and bar meals were good quality. There was a gym and pool downstairs but I never got that far (!!) although colleagues did say they were good. Would stay again for the quality but would prefer a better location nearer the city centre.

Nice Hotel Handy location for the train to the airport and for access around the city. Maybe not the best area to walk around at night, especially a block down in Pioneer Square. Nice reception area with attentive staff always at hand, separate business area with free coffee available. Suite rooms were smart and large with a huge bed, a pull down sofa and kitchen. The bar was always busy with good staff and bar meals were good quality. There was a gym and pool downstairs but I never got that far (!!) although colleagues did say they were good. Would stay again for the quality but would prefer a better location nearer the city centre.

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B13FB1843BEA72B4AC7178C05E622A02

Boston Surprise

We surprised our Scottish cousins by flying from Canada into Boston, to stay at their same hotel - the Revere. We had no expectations about the hotel but it was fantastic in so many ways. Sparkling clean and spacious, not lacking for anything. We were able to keep in touch with family, by visting the computer room/business centre, using the hotel's guest computers. Our shopping may have cut into the pool time. The hotel is in the Theatre District and within easy walking distance to all shopping! The icing on the cake was the warm, and super efficient concierge staff. They had an answer for all of our needs - local eateries, tours to suit our time table and interests, suggested late check out to accomodate our afternoon departure times.

Boston Surprise We surprised our Scottish cousins by flying from Canada into Boston, to stay at their same hotel - the Revere. We had no expectations about the hotel but it was fantastic in so many ways. Sparkling clean and spacious, not lacking for anything. We were able to keep in touch with family, by visting the computer room/business centre, using the hotel's guest computers. Our shopping may have cut into the pool time. The hotel is in the Theatre District and within easy walking distance to all shopping! The icing on the cake was the warm, and super efficient concierge staff. They had an answer for all of our needs - local eateries, tours to suit our time table and interests, suggested late check out to accomodate our afternoon departure times.

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377AC093CB73BC6DB305D1D1CBFB4FD4

Great price, great value

Class and style on a budget. This hotel looks great from the outside and in. The rooms are not, however, what you'd might expect: the cheaper rooms are tiny, which is why the price is lower than other hotels in the area. Having said that, the rooms are finished nicely, and what you get is an efficient and comfortable space, not unlike many european hotels (which is the first thing I thought of when I entered my room). The only thing I could find fault with was that there is no ironing board in the room. Otherwise, everything works fine. The restaurant is gorgeous and offers a reasonably priced breakfast that is delicious (salmon as an option to sausage and bacon? Very cool.) 8/10

Great price, great value Class and style on a budget. This hotel looks great from the outside and in. The rooms are not, however, what you'd might expect: the cheaper rooms are tiny, which is why the price is lower than other hotels in the area. Having said that, the rooms are finished nicely, and what you get is an efficient and comfortable space, not unlike many european hotels (which is the first thing I thought of when I entered my room). The only thing I could find fault with was that there is no ironing board in the room. Otherwise, everything works fine. The restaurant is gorgeous and offers a reasonably priced breakfast that is delicious (salmon as an option to sausage and bacon? Very cool.) 8/10

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1B4C537C1ECA1A9BB913E4D8D3BD54D9

Great Hotel, Great Location

What a pleasant surprise to a priceline booking. Great hotel, location, staff, etc. We didn't get to try the Mercat restaurant, but the little cafe on the lower level had great drinks and outdoor seating. Definitely recommend and will be returning next time we are in Chicago.

Great Hotel, Great Location What a pleasant surprise to a priceline booking. Great hotel, location, staff, etc. We didn't get to try the Mercat restaurant, but the little cafe on the lower level had great drinks and outdoor seating. Definitely recommend and will be returning next time we are in Chicago.

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635A00940919C4CB95277C7E18FCFA1D

A Sanctuary

My bed in this hotel was absolutely delicious. Crisp linens, great pillows, comfy mattress. Some people complained about the street noise but my room (538) faced a courtyard so it was dead quiet. Free (and fast) wifi is a nice perk.

A Sanctuary My bed in this hotel was absolutely delicious. Crisp linens, great pillows, comfy mattress. Some people complained about the street noise but my room (538) faced a courtyard so it was dead quiet. Free (and fast) wifi is a nice perk.

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BF6EDCA253EC59A961A84DCCC9699147

GREAT view..rooms need some tweaks

We stayed in a Harbourview room on the 11th floor. Perfect view..but surprising how much street noise we heard..sirens and traffic all night. We moved our furniture around abit in the room to sit facing the windows where we enjoyed having a birds eye view of the Tall Ships there for the "Sailabration". Our bathroom had a standing shower only.. no tub, but it worked out great for us. We would have liked more towels in place instead of having to ask for them 3 times. There was no make up mirror, or full length mirror which was disappointing. We had to put one of the decorative bed throws on the floor at the door because there was a 2 inch space that let ALOT of hallway light and noise in. The room was clean and the bed was super comfy. Overall, a nice hotel just needs some extras.

GREAT view..rooms need some tweaks We stayed in a Harbourview room on the 11th floor. Perfect view..but surprising how much street noise we heard..sirens and traffic all night. We moved our furniture around abit in the room to sit facing the windows where we enjoyed having a birds eye view of the Tall Ships there for the "Sailabration". Our bathroom had a standing shower only.. no tub, but it worked out great for us. We would have liked more towels in place instead of having to ask for them 3 times. There was no make up mirror, or full length mirror which was disappointing. We had to put one of the decorative bed throws on the floor at the door because there was a 2 inch space that let ALOT of hallway light and noise in. The room was clean and the bed was super comfy. Overall, a nice hotel just needs some extras.

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0B72130A36A889EBC0CD2E41C76CC74C

Good central location

Good central location but no easy exit off highway. My room was clean but the hallway smelled like dirty socks. The mattress was old and I could feel the springs as I sat on the side of the bed. There is a limited hot breakfast that comes with your stay. There is a free shuttle within a five mile radius of the hotel which covers downtown and the convention center. The hotel needs an update but overall the price was right.

Good central location Good central location but no easy exit off highway. My room was clean but the hallway smelled like dirty socks. The mattress was old and I could feel the springs as I sat on the side of the bed. There is a limited hot breakfast that comes with your stay. There is a free shuttle within a five mile radius of the hotel which covers downtown and the convention center. The hotel needs an update but overall the price was right.

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1C80006356E71C663C6B95B8C67B730A

Brilliant hotel

After having read the mixed reviews, I went ahead and booked this hotel. Nervous with what to expect, I was pleasantly surprised. On arrival the reception was warm and friendly and the staff marked on a map the places to go and to avoid for us. I loved the feel and look of the hotel and our room was spacious, clean and comfortable. I had seen previous pictures on this website showing mould on the lampshades and there were but it really didn't matter as we were out all day sightseeing. The hotel was in a great location to get to Chinatown and Union Sq roughly a 10-15 min walk and every evening the hotel offered free wine to its guests. I would definitely book again with them.

Brilliant hotel After having read the mixed reviews, I went ahead and booked this hotel. Nervous with what to expect, I was pleasantly surprised. On arrival the reception was warm and friendly and the staff marked on a map the places to go and to avoid for us. I loved the feel and look of the hotel and our room was spacious, clean and comfortable. I had seen previous pictures on this website showing mould on the lampshades and there were but it really didn't matter as we were out all day sightseeing. The hotel was in a great location to get to Chinatown and Union Sq roughly a 10-15 min walk and every evening the hotel offered free wine to its guests. I would definitely book again with them.

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28979234922991797667C61B9B0DA2BE

Queen Beds?

This property was very nice and clean. The breakfast was good as well. We did have a problem with the beds. We requested a room with 2 queens, but the beds seemed small. I don't think they were queen size. The mattress was not up to the usual standards either. Our room may have been different from the others on the property, but the beds were not what we were expecting.

Queen Beds? This property was very nice and clean. The breakfast was good as well. We did have a problem with the beds. We requested a room with 2 queens, but the beds seemed small. I don't think they were queen size. The mattress was not up to the usual standards either. Our room may have been different from the others on the property, but the beds were not what we were expecting.

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0935B124AFA643FD4A020FE5C02AEFDB

wedding trip

Enjoyed the hotel other than the first room we were in the potty didn't work, The 2nd room was good except the the remote (tv) didn't work. The hotel staff was very nice. The gentleman that checked us in was vey helpful.

wedding trip Enjoyed the hotel other than the first room we were in the potty didn't work, The 2nd room was good except the the remote (tv) didn't work. The hotel staff was very nice. The gentleman that checked us in was vey helpful.

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C35374A8C10E98528D6B0FF6E8FF3D97

Luxury and history

We celebrated our 25th wedding anniversary with a two day stay at the Hotel Monaco in Baltimore, Maryland. Built in 1906 as the headquarters for B&O Railroad, most of the architecture and detail was carefully restored in the Beaux Arts style. The hotel’s lobby area features a spacious lounge with a complimentary afternoon wine hour. Beautifully appointed rooms. Ours was handicapped accessible. Management and staff were very attentive and accommodating. The B&O American Brasserie is available for meals (on the street level).

Luxury and history We celebrated our 25th wedding anniversary with a two day stay at the Hotel Monaco in Baltimore, Maryland. Built in 1906 as the headquarters for B&O Railroad, most of the architecture and detail was carefully restored in the Beaux Arts style. The hotel’s lobby area features a spacious lounge with a complimentary afternoon wine hour. Beautifully appointed rooms. Ours was handicapped accessible. Management and staff were very attentive and accommodating. The B&O American Brasserie is available for meals (on the street level).

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15727F1A5934D073838B586CD7B96EEA

Great value. Decent size room in NYC. Super location.

Located on 52nd St, you're just blocks from Rockefeller, Times Square, Central Park. Everything's within walking distance. Decent size room, 12th floor. Stayed one night. Didn't use any amenities of the hotel. It's a good choice among lower priced 3-star hotels. We would stay there again for sure. We had tickets to a show at the Beacon Theater on 74th. Decided to walk back to the hotel after, nice mild night. Enjoyed seeing the Lincoln Center all lit up. Bathroom shower was STRONG. Nice. We parked a street away and had an online coupon for $30 for 24 hours. Should have cost $50. Love New York. Clean, safe, friendly. If only everything wasn't so darn expensive!

Great value. Decent size room in NYC. Super location. Located on 52nd St, you're just blocks from Rockefeller, Times Square, Central Park. Everything's within walking distance. Decent size room, 12th floor. Stayed one night. Didn't use any amenities of the hotel. It's a good choice among lower priced 3-star hotels. We would stay there again for sure. We had tickets to a show at the Beacon Theater on 74th. Decided to walk back to the hotel after, nice mild night. Enjoyed seeing the Lincoln Center all lit up. Bathroom shower was STRONG. Nice. We parked a street away and had an online coupon for $30 for 24 hours. Should have cost $50. Love New York. Clean, safe, friendly. If only everything wasn't so darn expensive!

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628EA0F844EF16E74405FF762392006A

Superb hotel! Lavish surroundings that are "fit for a king and queen!!"

We arrived at the hotel in the afternoon and enjoyed a nap before meeting friends for dinner. The pictures do not do the Hotel justice! It is magnificent!! A must stay!! The restaurant is a pleasant addition!! Definitely a must stay!!!

Superb hotel! Lavish surroundings that are "fit for a king and queen!!" We arrived at the hotel in the afternoon and enjoyed a nap before meeting friends for dinner. The pictures do not do the Hotel justice! It is magnificent!! A must stay!! The restaurant is a pleasant addition!! Definitely a must stay!!!

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E99A374E6DDA3657088C991EBD067B60

Clean rooms but very busy

You get just what you would expect from a Marriott in a major city. The rooms were clean and comfortable. The food was adequate. The service was slow and impersonal - from the front desk to room service. The location was central and you can get rooms with great views of the city.

Clean rooms but very busy You get just what you would expect from a Marriott in a major city. The rooms were clean and comfortable. The food was adequate. The service was slow and impersonal - from the front desk to room service. The location was central and you can get rooms with great views of the city.

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02482184A6931F12B4F34A2AD4C7849D

sweet little hotel

we were fortunate to have purchased a living social for this hotel which came with breakfast and a happy hour. it was no doubt a terrific value the hotel is beautifully decorated, the epitome of pristine there was evidence everywhere of very careful planning in the very smallest details we found it very pleasant, relaxing and comfortable the room was not super sized but very lovely nevertheless, the amenities in the bathroom a pleasant change from the usual one encounters in a hotel the breakfast was adequate but artfully arranged, ours was gratis i doubt that i would pay $16 for it the happy hour was a delight people seemed to be so relaxed that guests were open to conversations with total strangers we would go back in a heartbeat

sweet little hotel we were fortunate to have purchased a living social for this hotel which came with breakfast and a happy hour. it was no doubt a terrific value the hotel is beautifully decorated, the epitome of pristine there was evidence everywhere of very careful planning in the very smallest details we found it very pleasant, relaxing and comfortable the room was not super sized but very lovely nevertheless, the amenities in the bathroom a pleasant change from the usual one encounters in a hotel the breakfast was adequate but artfully arranged, ours was gratis i doubt that i would pay $16 for it the happy hour was a delight people seemed to be so relaxed that guests were open to conversations with total strangers we would go back in a heartbeat

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2C29D5A80ADD826A834813DDE7AB3795

HGI-Times Square

on my second trip to NYC, was pleasantly surprised at the friendliness and professionalism demonstrated by entire staff at this property. Was convenient to everything we wanted to see, and did not have much "riff raff" in the area that we had to put up with. Highly recommended!!

HGI-Times Square on my second trip to NYC, was pleasantly surprised at the friendliness and professionalism demonstrated by entire staff at this property. Was convenient to everything we wanted to see, and did not have much "riff raff" in the area that we had to put up with. Highly recommended!!

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F6219CFDF44083D13445DA8AC8C9AE51

FLOPHOUSE for CRACKHEADS

We booked this hotel w/a flight and car rental,and this place was'nt the cheapest either.We reserved a non smoking king size bed we got a gross smellin queen..Went to the front desk and told them that someone had been in there smoking and it was not a non smoking even though the sign by the door said non smoking.Our answer to that was"We can't keep an eye on everyone"WOW really..You need a key to get in and out the side someone kept putting a stone to prop the door open there was nothing they could do adout that either.We did not feel safe,we couldn't change hotels either nor would they change our rm.1 st night the sheets on the bed was for a full size went to the front desk not them nor housekeeping knew the diffrents in the sheet size..Pepole in and out all hours of the night banging screaming....Did not feel safe at all..The girls at the front desk were letting friends in to use the exersice machines and drink ect...If I had small kids I would cry,Prop a chair at night at the door and slept w/the tv and a light that way they thought someone was awake..Would NEVER stay here again....want a crappy vacation here in Phoenix...We don't think we'll be back.....Who owns these places?The walmart down the road is just as scarey...rude no pride

FLOPHOUSE for CRACKHEADS We booked this hotel w/a flight and car rental,and this place was'nt the cheapest either.We reserved a non smoking king size bed we got a gross smellin queen..Went to the front desk and told them that someone had been in there smoking and it was not a non smoking even though the sign by the door said non smoking.Our answer to that was"We can't keep an eye on everyone"WOW really..You need a key to get in and out the side someone kept putting a stone to prop the door open there was nothing they could do adout that either.We did not feel safe,we couldn't change hotels either nor would they change our rm.1 st night the sheets on the bed was for a full size went to the front desk not them nor housekeeping knew the diffrents in the sheet size..Pepole in and out all hours of the night banging screaming....Did not feel safe at all..The girls at the front desk were letting friends in to use the exersice machines and drink ect...If I had small kids I would cry,Prop a chair at night at the door and slept w/the tv and a light that way they thought someone was awake..Would NEVER stay here again....want a crappy vacation here in Phoenix...We don't think we'll be back.....Who owns these places?The walmart down the road is just as scarey...rude no pride

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2C7DF018E5F8F5E2D2923AB1C0863AAB

Hotel Helix

We were traveling with my 3 year old son, who is a dinosaur fanatic, to the Smithsonian museums and stumbled upon this little gem of a hotel. We try to get a room with a separate living space when traveling with him so that his early bedtime is not our early bedtime and the King suite at the Hotel Helix was just the ticket. We got a great deal on the room ($134/night) through my corporate travel agent. It was very conveniently located to all the Downtown DC museums and attractions, super hip without feeling overly swanky, so we weren't terrified that the boy would do lasting damage. We were given tickets for a free continental breakfast for one morning and a $10 "raid the mini bar" voucher. the only drawback was the $40/night parking fee. Even though we could have taken the car out as often as we would like, there was no need to drive. if I had been smarter about it, I would have found a nearby garage for half the price. Free happy hour was a huge plus. Overall a great trip and friendly, fun hotel!!

Hotel Helix We were traveling with my 3 year old son, who is a dinosaur fanatic, to the Smithsonian museums and stumbled upon this little gem of a hotel. We try to get a room with a separate living space when traveling with him so that his early bedtime is not our early bedtime and the King suite at the Hotel Helix was just the ticket. We got a great deal on the room ($134/night) through my corporate travel agent. It was very conveniently located to all the Downtown DC museums and attractions, super hip without feeling overly swanky, so we weren't terrified that the boy would do lasting damage. We were given tickets for a free continental breakfast for one morning and a $10 "raid the mini bar" voucher. the only drawback was the $40/night parking fee. Even though we could have taken the car out as often as we would like, there was no need to drive. if I had been smarter about it, I would have found a nearby garage for half the price. Free happy hour was a huge plus. Overall a great trip and friendly, fun hotel!!

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641848432889F9FE8D44B6C7B4888588

Elegant

This is an elegant small hotel with a staff that can't do enough to accommodate every need. It is an Andrew Harper Alliance property and certainly meets those standards of excellence. While it is true that there is some street noise, I'm not sure that is not just a given with an inner-city hotel unless you stay in a goliath sized property high above the street. I'm a very light sleeper and still slept fine. The location was convenient and the bell staff was kind enough to provide transportation for us to the Botanical Gardens (highly recommended) and to a restaurant that was further than walking distance away. We will definitely stay here again and will recommend it to our friends and family.

Elegant This is an elegant small hotel with a staff that can't do enough to accommodate every need. It is an Andrew Harper Alliance property and certainly meets those standards of excellence. While it is true that there is some street noise, I'm not sure that is not just a given with an inner-city hotel unless you stay in a goliath sized property high above the street. I'm a very light sleeper and still slept fine. The location was convenient and the bell staff was kind enough to provide transportation for us to the Botanical Gardens (highly recommended) and to a restaurant that was further than walking distance away. We will definitely stay here again and will recommend it to our friends and family.

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2C9D380A352AC1F9818D815D94E8F30D

You need to know what to expect

We decided to extand our stay in NYC for three nights and I found a brilliant price for this hotel. I combined mobile phone exclusive price and a coupon for 10% discount at hotels.com so I get a price of only 75 usd per night. For a decent hotel in Manhattan it's a huge bargain. Hotel is in lovely part of the city. Upper west side is very calmed and peacfull part of Manhattan, many wealthy New Yorkers are living there. Subway is just one block away, there are many grocery stores, cafes, restaurants and bars around. Highlights: famous Zabar's is nearby, we ate our breakfast there every morning, hale & hearty soups are there... Hotel is not centraly located, but it's just a 10-15 minutes subway ride to Times Square and we even walked that 40 streets - if it's good weather it's a nice walk. Hotel: - rooms are really so small...like in a ship's cabin. - bathrooms are even smaller - it's hard to wash up in them morning without spill the water around - but it's very clean and cosy hotel and you will feel nice there - if you get a good price don't hesitate to take this because it's a way better than hostel, it's a real hotel but in a smaler size :)

You need to know what to expect We decided to extand our stay in NYC for three nights and I found a brilliant price for this hotel. I combined mobile phone exclusive price and a coupon for 10% discount at hotels.com so I get a price of only 75 usd per night. For a decent hotel in Manhattan it's a huge bargain. Hotel is in lovely part of the city. Upper west side is very calmed and peacfull part of Manhattan, many wealthy New Yorkers are living there. Subway is just one block away, there are many grocery stores, cafes, restaurants and bars around. Highlights: famous Zabar's is nearby, we ate our breakfast there every morning, hale & hearty soups are there... Hotel is not centraly located, but it's just a 10-15 minutes subway ride to Times Square and we even walked that 40 streets - if it's good weather it's a nice walk. Hotel: - rooms are really so small...like in a ship's cabin. - bathrooms are even smaller - it's hard to wash up in them morning without spill the water around - but it's very clean and cosy hotel and you will feel nice there - if you get a good price don't hesitate to take this because it's a way better than hostel, it's a real hotel but in a smaler size :)

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E7FF0DB29427C497C30AE02A178E047E

Not impressed

Room is so small that I was initially claustrophobic. Bathroom is about as small as our toilet at home. Double beds should be outlawed! Who can get a good night's sleep in a bed so tiny? Staff are indifferent, although concierge was very helpful. No help offered with our 5 bags, no tea & coffee making facilities in room & no food services on site. Location is ok for walking to Times Square & Empire State Building, but not a good area for decent restaurants. This is not value for money & we would not stay here again.

Not impressed Room is so small that I was initially claustrophobic. Bathroom is about as small as our toilet at home. Double beds should be outlawed! Who can get a good night's sleep in a bed so tiny? Staff are indifferent, although concierge was very helpful. No help offered with our 5 bags, no tea & coffee making facilities in room & no food services on site. Location is ok for walking to Times Square & Empire State Building, but not a good area for decent restaurants. This is not value for money & we would not stay here again.

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6D21611C4EA643BE20A45BEE59F9F81A

Unimpressive

Location is great, down the street from Beverly Center and Beverly Connections (shopping). Carpets were dirty, I don't usually ever walk barefoot in hotel rooms. Tub, sink, and toilet was clean-ish. Minifrige was smelly. But it was very comfortable to sleep, room cooled down nicely. Wi-Fi. Pool is torn apart. Only stayed one night.

Unimpressive Location is great, down the street from Beverly Center and Beverly Connections (shopping). Carpets were dirty, I don't usually ever walk barefoot in hotel rooms. Tub, sink, and toilet was clean-ish. Minifrige was smelly. But it was very comfortable to sleep, room cooled down nicely. Wi-Fi. Pool is torn apart. Only stayed one night.

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0083FBB2FAF28A3B20F008953FFADB96

Be wary of the charges

I have just stayed at this hotel - nice enough but far from special. The worst thing is no car parking, and the guy on reception was not the most helpful in finding me somewhere. The lift was too small and difficult to use for the one luggage cart. I couldn't find any breakfast. Then the bill. I was charged $3 for the internet - you will be charged if you use or not. The final insult was when I asked if we could stay in the room for an extra hour before leaving for the airport. $50 for an hour! I felt that I was being treated like dirt. There are a lot of hotels out there, and I would avoid this one like the plague. The real bonus were the down-and-outs who live outside the front. They were great people to talk to, and it was fascinating to see them all gather when the free food and clothes hand-outs arrived. Great people. Sad for the girl who got beaten up the night of our stay. The Police sorted it out pretty quickly! Finally - the roof terrace (advertised). Great view, nothing up there but a few tatty chairs.

Be wary of the charges I have just stayed at this hotel - nice enough but far from special. The worst thing is no car parking, and the guy on reception was not the most helpful in finding me somewhere. The lift was too small and difficult to use for the one luggage cart. I couldn't find any breakfast. Then the bill. I was charged $3 for the internet - you will be charged if you use or not. The final insult was when I asked if we could stay in the room for an extra hour before leaving for the airport. $50 for an hour! I felt that I was being treated like dirt. There are a lot of hotels out there, and I would avoid this one like the plague. The real bonus were the down-and-outs who live outside the front. They were great people to talk to, and it was fascinating to see them all gather when the free food and clothes hand-outs arrived. Great people. Sad for the girl who got beaten up the night of our stay. The Police sorted it out pretty quickly! Finally - the roof terrace (advertised). Great view, nothing up there but a few tatty chairs.

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290D40C011E9C1624183C810AEAA3304

Loved Our Stay!!

We recently stayed with this hotel , upon departing for a first time cruise. From the moment i called they really made you feel welcome , They also helped us set up transportation each way. Our rooms were ready upon arrival , Very nice rooms . The breakfast was like any other continental (good). Location was good wasnt far to walk anywhere really. We were with 3 other couples for a 25th & 65th anv. braught champaighn to the rooms. Everyone & I mean everyone really made you feel like you were home ~ I would most deffinately return to the pioneer square hotel our next visit to Seattle!!!!

Loved Our Stay!! We recently stayed with this hotel , upon departing for a first time cruise. From the moment i called they really made you feel welcome , They also helped us set up transportation each way. Our rooms were ready upon arrival , Very nice rooms . The breakfast was like any other continental (good). Location was good wasnt far to walk anywhere really. We were with 3 other couples for a 25th & 65th anv. braught champaighn to the rooms. Everyone & I mean everyone really made you feel like you were home ~ I would most deffinately return to the pioneer square hotel our next visit to Seattle!!!!

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D453E06EF06338440394898B45AF409E

Spring break with the family.

Booked this hotel using hotwire, got a good deal. Weather was great during our stay. Everyone from the valet to the front desk was nice. Very large open lobby area with a bar in the middle. The pool was clean and nice to relax in the sun while the kids played in the pool. Pool side food service was quick and was not to expensive. They had a limited outdoor menu, but asked for options and you could have whatever you wanted. It did get a little bit noisy being next to the airport, that would be the one downside. Outdoor area had nice world music playing and hot tub as well. Overall great value.

Spring break with the family. Booked this hotel using hotwire, got a good deal. Weather was great during our stay. Everyone from the valet to the front desk was nice. Very large open lobby area with a bar in the middle. The pool was clean and nice to relax in the sun while the kids played in the pool. Pool side food service was quick and was not to expensive. They had a limited outdoor menu, but asked for options and you could have whatever you wanted. It did get a little bit noisy being next to the airport, that would be the one downside. Outdoor area had nice world music playing and hot tub as well. Overall great value.

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88CAF2DD6E41791C032EFEDAB989AB6C

Philly Fantastic

The Rittenhouse is a fantastic place to stay. If you're looking for a very attentive staff, great food and clean comfort accommodations, The Rittenhouse is the place. My wife and I stayed hear with a Museum/Room package. The staff was so nice and attentive. We ordered room service several times. The response time was remarkable. The food was amazing. Our room was spacious, clean and well equipped. It's a little pricey, but worth every single penny. I used the gym, which was very nice. They also have a great indoor pool. The area is very nice. The hotel is right on Rittenhouse square, a nice park which is safe and well maintained. It's a great neighborhood for shopping as well. The location is Philly is perfect for heading off in various directions for whatever your interests are. We will definitely be back.

Philly Fantastic The Rittenhouse is a fantastic place to stay. If you're looking for a very attentive staff, great food and clean comfort accommodations, The Rittenhouse is the place. My wife and I stayed hear with a Museum/Room package. The staff was so nice and attentive. We ordered room service several times. The response time was remarkable. The food was amazing. Our room was spacious, clean and well equipped. It's a little pricey, but worth every single penny. I used the gym, which was very nice. They also have a great indoor pool. The area is very nice. The hotel is right on Rittenhouse square, a nice park which is safe and well maintained. It's a great neighborhood for shopping as well. The location is Philly is perfect for heading off in various directions for whatever your interests are. We will definitely be back.

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31E1C64615379E33A334BF1A9B6BA3FA

busy hotel

No major complaints. Were checked in within a short time and were pointed to the elevators, but not told which ones to take to our floor (2 sets of elevators for 2 separate floor ranges). Provided us with a fold-out bed but the blanket was pretty sorry, especially for November temperatures. They did provide a second thicker one, but it didn't help much. The AC could not be changed from cold to hot, even though temperatures outside would drop into the 30s at night. The breakfast that you could buy at the hotel was entirely too expensive, but since it's right next to the Grand Central Station, all you have to do is walk over there to the Dining Concourse and grab yourself something reasonably priced. On our last night there the fire alarm went off. The concierge didn't bother answering the phone and none of the workers made any announcements as to whether this was a serious situation or not. After waiting in the lobby for about 15 minutes, we found out from the firemen we could go up (again, not a word from the workers). AFTER, we got to our rooms, the alarm kept going off and announcements kept coming in that firemen were still trying to reset the alarm, etc. We got a good deal to stay at the hotel, but i was not really impressed.

busy hotel No major complaints. Were checked in within a short time and were pointed to the elevators, but not told which ones to take to our floor (2 sets of elevators for 2 separate floor ranges). Provided us with a fold-out bed but the blanket was pretty sorry, especially for November temperatures. They did provide a second thicker one, but it didn't help much. The AC could not be changed from cold to hot, even though temperatures outside would drop into the 30s at night. The breakfast that you could buy at the hotel was entirely too expensive, but since it's right next to the Grand Central Station, all you have to do is walk over there to the Dining Concourse and grab yourself something reasonably priced. On our last night there the fire alarm went off. The concierge didn't bother answering the phone and none of the workers made any announcements as to whether this was a serious situation or not. After waiting in the lobby for about 15 minutes, we found out from the firemen we could go up (again, not a word from the workers). AFTER, we got to our rooms, the alarm kept going off and announcements kept coming in that firemen were still trying to reset the alarm, etc. We got a good deal to stay at the hotel, but i was not really impressed.

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7589E98E46D8EE88D2C9247594CDD5FB

Stay Away!!!

My first indication of what the hotel would be like should have been the shuttle van. Dirty, old and raggedy. The hotel is exactly like the shuttle van. Smells like smoke and urine. Filthy carpeting. This place is supposed to be 3.5 stars. Nope. 2 is the best I can give it. The pictures on their website have to be at least 10 years old. I'm supposed to be here for a week. I tried to get a refund, but I messed up and prepaid for this trap through Expedia. They agreed to refund my cheap days but not the really expensive first day. The furniture is dirty and cheap and has smoke burns. The shower is moldy. I changed rooms, but the 2nd is exactly like the first except it isn't on the 1st floor. The first floor rooms have a regular door to the outside and don't feel secure at all. And they have window air conditioners!! They offer free breakfast, but I would be totally afraid to eat anything cooked here. The rooms do have new microwaves and refridgerators, but I don't want to eat in my room either. To be fair, the front desk person and the shuttle driver were very pleasant.

Stay Away!!! My first indication of what the hotel would be like should have been the shuttle van. Dirty, old and raggedy. The hotel is exactly like the shuttle van. Smells like smoke and urine. Filthy carpeting. This place is supposed to be 3.5 stars. Nope. 2 is the best I can give it. The pictures on their website have to be at least 10 years old. I'm supposed to be here for a week. I tried to get a refund, but I messed up and prepaid for this trap through Expedia. They agreed to refund my cheap days but not the really expensive first day. The furniture is dirty and cheap and has smoke burns. The shower is moldy. I changed rooms, but the 2nd is exactly like the first except it isn't on the 1st floor. The first floor rooms have a regular door to the outside and don't feel secure at all. And they have window air conditioners!! They offer free breakfast, but I would be totally afraid to eat anything cooked here. The rooms do have new microwaves and refridgerators, but I don't want to eat in my room either. To be fair, the front desk person and the shuttle driver were very pleasant.

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88972BDDA2103B91A856987ACC9BA502

Terrific location downtown

This hotel is in a great location. Really near the heart of Boston’s downtown. We stayed in their king suite over the three day weekend. The king suite was roomy, clean, and well maintained. The nice points of this place: 1. Great Location: It is in the middle of everything. So you can walk to just about anything and the fantastic service! The hotel was only a short walk from the Boston Aquarium and Faneuil Hall, which has a variety of places to eat and shopping. Easy access to the T stop from government center. 2. Quincy market, Boston harbor, and great restaurants are within walking distance. AND it's very quiet in the night despite of its great location! 3. Several pubs and places to eat around within a block of the hotel which is always nice. This was nice since we got in late, and still had plenty of available places to eat after a flight. 4. The manager went out of his way to help make our stay comfortable. 5. The staff was very friendly and helpful. 6. The rooms were clean. 7. The bed was comfortable, as were the pillows. 8. Breakfast at Nix’s Mate was good and the scrambled eggs with potatoes were nice. However, the breakfast did fill up fast and there were frequent lines and longer waits when we chanced too late. 9. They have roll away bed available for children. The Cons: 1. No swimming pool. 2. No room refrigerator, just a unit that keeps things chilled. 3. The bathroom grout could have been a bit cleaner.

Terrific location downtown This hotel is in a great location. Really near the heart of Boston’s downtown. We stayed in their king suite over the three day weekend. The king suite was roomy, clean, and well maintained. The nice points of this place: 1. Great Location: It is in the middle of everything. So you can walk to just about anything and the fantastic service! The hotel was only a short walk from the Boston Aquarium and Faneuil Hall, which has a variety of places to eat and shopping. Easy access to the T stop from government center. 2. Quincy market, Boston harbor, and great restaurants are within walking distance. AND it's very quiet in the night despite of its great location! 3. Several pubs and places to eat around within a block of the hotel which is always nice. This was nice since we got in late, and still had plenty of available places to eat after a flight. 4. The manager went out of his way to help make our stay comfortable. 5. The staff was very friendly and helpful. 6. The rooms were clean. 7. The bed was comfortable, as were the pillows. 8. Breakfast at Nix’s Mate was good and the scrambled eggs with potatoes were nice. However, the breakfast did fill up fast and there were frequent lines and longer waits when we chanced too late. 9. They have roll away bed available for children. The Cons: 1. No swimming pool. 2. No room refrigerator, just a unit that keeps things chilled. 3. The bathroom grout could have been a bit cleaner.

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59A3FEF9679E40824C0F2BFD81451C01

Great Hotel and Staff

The hotel and grounds are beautiful...pool area was nice and conveniently accessible from our room. The food was EXCELLENT. I can not recall staying in a hotel anywhere that I ate at multiple times during our stay..especially when so many options nearby. This was our first trip to Austin, and thanks to the great stay we had, as well as excellent service, we will be back for sure. We chose Austin as was between family members homes we were visiting, but instead we stayed in Austin most of the time! Especially wanted to thank and recognize Will, out front in shuttle/valet. Always helpful, informative and friendly. He patiently answered all kinds of questions about the area, from bar scene to history to restaurant recommendations. Will truly helped make our trip perfect, and we are very appreciative of his attentiveness and professionalism.

Great Hotel and Staff The hotel and grounds are beautiful...pool area was nice and conveniently accessible from our room. The food was EXCELLENT. I can not recall staying in a hotel anywhere that I ate at multiple times during our stay..especially when so many options nearby. This was our first trip to Austin, and thanks to the great stay we had, as well as excellent service, we will be back for sure. We chose Austin as was between family members homes we were visiting, but instead we stayed in Austin most of the time! Especially wanted to thank and recognize Will, out front in shuttle/valet. Always helpful, informative and friendly. He patiently answered all kinds of questions about the area, from bar scene to history to restaurant recommendations. Will truly helped make our trip perfect, and we are very appreciative of his attentiveness and professionalism.

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AC68A92B75EA85515277B36D5264088F

Not Impressed...

My husband and I just stayed overnight at The W Lakeshore. I actually bid on a hotel room through Priceline and was given a room at the W. Upon check in the girl was very nice and told me that she would be putting us in a double. I asked if there was any king beds available and she said yes but it was a $30 upcharge. I thought it was a bit much but I agreed to pay the upcharge. We were put on the 32nd floor with a city view. The view was nice but thats all I can really say about this room. First of all, I'm 5ft 4 and I was able to reach up and touch the ceiling! It made the room feel VERY cramped. The furniture in the room was chipped and worn/rundown in general. The bathroom is so small and the walk in shower has 1 glass door leaving the back of the shower open. I think they are trying to be chic but my husband froze while taking a shower. There is a pass thru opening in the bathroom with run down wooden shutters to close for privacy...wierd layout. The beds were not too bad but we have had better. The windows have blackout shades that are dirty/frayed and then wooden blinds to cover those which were dirty/outdated. Not Impressed at all with this hotel. Bottom line is we will not be returning to The W Lakeshore, there are many other choices out there.

Not Impressed... My husband and I just stayed overnight at The W Lakeshore. I actually bid on a hotel room through Priceline and was given a room at the W. Upon check in the girl was very nice and told me that she would be putting us in a double. I asked if there was any king beds available and she said yes but it was a $30 upcharge. I thought it was a bit much but I agreed to pay the upcharge. We were put on the 32nd floor with a city view. The view was nice but thats all I can really say about this room. First of all, I'm 5ft 4 and I was able to reach up and touch the ceiling! It made the room feel VERY cramped. The furniture in the room was chipped and worn/rundown in general. The bathroom is so small and the walk in shower has 1 glass door leaving the back of the shower open. I think they are trying to be chic but my husband froze while taking a shower. There is a pass thru opening in the bathroom with run down wooden shutters to close for privacy...wierd layout. The beds were not too bad but we have had better. The windows have blackout shades that are dirty/frayed and then wooden blinds to cover those which were dirty/outdated. Not Impressed at all with this hotel. Bottom line is we will not be returning to The W Lakeshore, there are many other choices out there.

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9EB76A636968CEC34971979E3C1FB8AD

Learnt many lessons

After I landed at o'hare airport and started my search for the renaissance, my lessons started. Firstly i looked up the wrong section in tripadvisor for an airport hotel; on hindsight i should have searched in "rosemont, illinois", rather than "chicago, illinois" . After i walked past the hilton in the airport on my way to the blue line on the "L", my regret started. At the L station, the station workers told me to go to P1 instead where they have hotel buses pick us up. You may be wondering why i never called ahead to ask. Well, this is a strange hotel with no phone number on their website. And of course, they never replied my email. I should have seen the red flags. Unfortunately for me again, by the time i saw their number at the bus bay and called them, i just missed the hotel bus and had to wait for another 30mins in the cold. Go to door 2 by the way This "airport hotel" is a rather far 20min away from o'hare airport and the entrance is a very strange, small and non-descript door. Front desk was thankfully efficient, as it was already 1030pm and i didn't have dinner yet. The rooms are all indeed suites, with a seperate living area, but it's not 5 star or anything. The shower stall is large, but the 2 tvs smaller than Apple mac screens. The sink seems to leak, and there's no bathrobe. Room service was ok Will try the airport hilton next time

Learnt many lessons After I landed at o'hare airport and started my search for the renaissance, my lessons started. Firstly i looked up the wrong section in tripadvisor for an airport hotel; on hindsight i should have searched in "rosemont, illinois", rather than "chicago, illinois" . After i walked past the hilton in the airport on my way to the blue line on the "L", my regret started. At the L station, the station workers told me to go to P1 instead where they have hotel buses pick us up. You may be wondering why i never called ahead to ask. Well, this is a strange hotel with no phone number on their website. And of course, they never replied my email. I should have seen the red flags. Unfortunately for me again, by the time i saw their number at the bus bay and called them, i just missed the hotel bus and had to wait for another 30mins in the cold. Go to door 2 by the way This "airport hotel" is a rather far 20min away from o'hare airport and the entrance is a very strange, small and non-descript door. Front desk was thankfully efficient, as it was already 1030pm and i didn't have dinner yet. The rooms are all indeed suites, with a seperate living area, but it's not 5 star or anything. The shower stall is large, but the 2 tvs smaller than Apple mac screens. The sink seems to leak, and there's no bathrobe. Room service was ok Will try the airport hilton next time

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B1010445AD703C0132762FED6E232E7D

Hospitality at its finest!

I held an event at the SLS Beverly Hills for a client in October and was incredibly pleased with the quality of the hotel and, more importantly, the friendly "customer service" attitude of the hotel staff! The staff went out of their way to make us feel welcome and did whatever was within their power to make the event incredible and memorable. I expected a bit of "snobbery" since this was in Beverly Hills but was pleasantly surprised that this was not the case in this hotel. I know it is cliche to say that the staff was able to "think outside the box" but they certainly did in many ways and I would not hesitate one instant to place another event or stay at this property. It was excellent!

Hospitality at its finest! I held an event at the SLS Beverly Hills for a client in October and was incredibly pleased with the quality of the hotel and, more importantly, the friendly "customer service" attitude of the hotel staff! The staff went out of their way to make us feel welcome and did whatever was within their power to make the event incredible and memorable. I expected a bit of "snobbery" since this was in Beverly Hills but was pleasantly surprised that this was not the case in this hotel. I know it is cliche to say that the staff was able to "think outside the box" but they certainly did in many ways and I would not hesitate one instant to place another event or stay at this property. It was excellent!

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7463125A86CEDC26D9C3C5CB01441143

great service

Stayed two times within a 3 week period. Comfortable rooms, great Chicago architecture- but both times I was blown away but the fantastic customer service and delicious room service. Super nice staff-- and fresh and creative food that you would never get at a larger hotel. yum.

great service Stayed two times within a 3 week period. Comfortable rooms, great Chicago architecture- but both times I was blown away but the fantastic customer service and delicious room service. Super nice staff-- and fresh and creative food that you would never get at a larger hotel. yum.

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8F817E5A312988D1F3C1FABDA4CFF08D

Worst place we stayed

Terrible. Paper thin walls, we heard couple next door in morning being intimate as if they were in room with us. Try explaining that to your 6 yr old. No shampoo, soap not enough towels. Overpriced compared to other places we stayed on our trip. Skimpy breakfast. Unsafe area ? Felt very insecure. Shady characters tho nothing happened. Nice staff but would not stay here again if they paid me. Worst place I have ever been to !!

Worst place we stayed Terrible. Paper thin walls, we heard couple next door in morning being intimate as if they were in room with us. Try explaining that to your 6 yr old. No shampoo, soap not enough towels. Overpriced compared to other places we stayed on our trip. Skimpy breakfast. Unsafe area ? Felt very insecure. Shady characters tho nothing happened. Nice staff but would not stay here again if they paid me. Worst place I have ever been to !!

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9772E5278B3E1B0C7F4FC309B4A7FE66

Great but beware of parking issue

Residence Inn is great hotel chain on the whole. My family always tries to find one when we visit a new US state. There's always comfort, complimentary food, good wifi, a kitchen complete with a tea/coffee service, stove, fridge/freezer, dishwasher & cupboard with dishes. Great if you want to buy groceries & cook your own meals to save money or have a late night snack. What made this DC location great was that it was a few blocks away from a lot of the main attractions & great restaurants. The hotel supplied me with a four-paged handout list of all nearby restaurants. An added plus is that this particular Residence Inn is right next to a pharmacy that also sells groceries, so everything you need for your room is a few feet away from your door. Service was great, everyone who worked there was helpful & mannerly. The glass door of the closet was accidentally shattered when we tried to squeeze a huge suitcase into the closet. The front desk sent a repairman to our room to check it out, he left & returned with a new glass door to install and in 12 minutes it was as if nothing had happened. What was even nicer was the fact that the hotel didn't charge our room for the accident. I definitely recommend this hotel, especially if you are traveling with family or friends. Just know that they charge (as of April 2012) $29 a night for parking AND that there's a height restriction because the parking lot is underground. Unfortunately, the huge jeep that we rented was too tall to fit into the RI lot, so we had to park up the road in another hotel's parking lot for $32/night. If you can help it, save the cash & don't rent a car at all - regardless of which you hotel you stay in, unless you plan on exploring in your car outside of DC into the wider DMV area. Between the rental fee & insurance and parking fees both at the hotel and around the main streets & major spots in downtown DC, it adds up. Walking is healthier anyway. lol

Great but beware of parking issue Residence Inn is great hotel chain on the whole. My family always tries to find one when we visit a new US state. There's always comfort, complimentary food, good wifi, a kitchen complete with a tea/coffee service, stove, fridge/freezer, dishwasher & cupboard with dishes. Great if you want to buy groceries & cook your own meals to save money or have a late night snack. What made this DC location great was that it was a few blocks away from a lot of the main attractions & great restaurants. The hotel supplied me with a four-paged handout list of all nearby restaurants. An added plus is that this particular Residence Inn is right next to a pharmacy that also sells groceries, so everything you need for your room is a few feet away from your door. Service was great, everyone who worked there was helpful & mannerly. The glass door of the closet was accidentally shattered when we tried to squeeze a huge suitcase into the closet. The front desk sent a repairman to our room to check it out, he left & returned with a new glass door to install and in 12 minutes it was as if nothing had happened. What was even nicer was the fact that the hotel didn't charge our room for the accident. I definitely recommend this hotel, especially if you are traveling with family or friends. Just know that they charge (as of April 2012) $29 a night for parking AND that there's a height restriction because the parking lot is underground. Unfortunately, the huge jeep that we rented was too tall to fit into the RI lot, so we had to park up the road in another hotel's parking lot for $32/night. If you can help it, save the cash & don't rent a car at all - regardless of which you hotel you stay in, unless you plan on exploring in your car outside of DC into the wider DMV area. Between the rental fee & insurance and parking fees both at the hotel and around the main streets & major spots in downtown DC, it adds up. Walking is healthier anyway. lol

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851460B175A8667E18015D2EF375A579

Updated and Clean

*Stayed here for a Saturday night on a free night stay from Marriott reward card. The room was newly renovated and clean. This hotel was formerly a Westin and I was told by the staff that Marriott came in and updated the lobby and rooms. Hotel is slow and the city center closed for the most part on the weekend...although the ice rank was open for use. The hotel staff was friendly and eager to please. *FYI-The valet parking option is 24.90 with tax. *The hotel is in the Arts District of Dallas with many options available for the guests. Our room faced Downtown on the 15th floor and we could hear sirens at one point, although I am sure that is common in a downtown environment. *The air conditioner did blow on the bed all night which I do not like, but others might enjoy. The a/c did work well on a hot day in Dallas. *All said...I enjoyed the stay, loved the clean updated room, and would not hesitate to stay again.

Updated and Clean *Stayed here for a Saturday night on a free night stay from Marriott reward card. The room was newly renovated and clean. This hotel was formerly a Westin and I was told by the staff that Marriott came in and updated the lobby and rooms. Hotel is slow and the city center closed for the most part on the weekend...although the ice rank was open for use. The hotel staff was friendly and eager to please. *FYI-The valet parking option is 24.90 with tax. *The hotel is in the Arts District of Dallas with many options available for the guests. Our room faced Downtown on the 15th floor and we could hear sirens at one point, although I am sure that is common in a downtown environment. *The air conditioner did blow on the bed all night which I do not like, but others might enjoy. The a/c did work well on a hot day in Dallas. *All said...I enjoyed the stay, loved the clean updated room, and would not hesitate to stay again.

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E48B3F4A5CE78927008A918B17B62F10

Dissapointment

On my trip to San Antonio I had been booked by my company at this hotel and I must admit it was quite a disappointment. I found the hotel was tired, dark and had really poor food. A comment from a friend when I sent a picture of the room to him was spot on: “It looks like a country inn hotel in England in the 70’s”. Where the service was okay the food was terrible (fat & greasy and the breakfast omelette must have gained me 2 pounds + wasn’t finished cooking and the French fries for my burger came out of frost bags), the water in the room you actually had to pay for (new experience for me, and costly at about $4 a bottle), the showerhead was fixed on the wall at about 180cm and I am 195cm so it wasn’t too easy to shower and my bill was wrong when it appeared under the door (this was corrected by the time I checked out though). I don’t know what the price for the competing hotels are but $370 for two nights and one burger with cola and two breakfasts just isn’t worth it when you top it up with being quite a noisy hotel (you can hear people in the halls and when they flush in their room).

Dissapointment On my trip to San Antonio I had been booked by my company at this hotel and I must admit it was quite a disappointment. I found the hotel was tired, dark and had really poor food. A comment from a friend when I sent a picture of the room to him was spot on: “It looks like a country inn hotel in England in the 70’s”. Where the service was okay the food was terrible (fat & greasy and the breakfast omelette must have gained me 2 pounds + wasn’t finished cooking and the French fries for my burger came out of frost bags), the water in the room you actually had to pay for (new experience for me, and costly at about $4 a bottle), the showerhead was fixed on the wall at about 180cm and I am 195cm so it wasn’t too easy to shower and my bill was wrong when it appeared under the door (this was corrected by the time I checked out though). I don’t know what the price for the competing hotels are but $370 for two nights and one burger with cola and two breakfasts just isn’t worth it when you top it up with being quite a noisy hotel (you can hear people in the halls and when they flush in their room).

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FB505C48E6AE68B7764458138DA579BB

Harbor view

I chose this property as it was near the Queen Mary Hotel, and the rates for the ship hotel were a little over my budget. The Double Tree was situated right on the harbor and the views/atmosphere was impressive. Double Tree has recently renovated the property, and everything was fresh and clean. The beds were comfortable, and I got a good night's sleep which is unusual for me when traveling. The air conditioner system was very quiet and hardly knew it was running. The front desk and service staff were very friendly and responsive. I will stay here again if I come back to the area.

Harbor view I chose this property as it was near the Queen Mary Hotel, and the rates for the ship hotel were a little over my budget. The Double Tree was situated right on the harbor and the views/atmosphere was impressive. Double Tree has recently renovated the property, and everything was fresh and clean. The beds were comfortable, and I got a good night's sleep which is unusual for me when traveling. The air conditioner system was very quiet and hardly knew it was running. The front desk and service staff were very friendly and responsive. I will stay here again if I come back to the area.

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F045AEF97ED7C81F099570DA19F63B1B

Do not book this filthy hotel

I would strongly advise to not book this disgraceful property. The 'welcome' was atrocious, taking 90 minutes to get to the front of the queue at check in, only to be greeted by an unpleasant, unapologetic member of staff who clearly had not concern for his own job nor the guests he was dealing with. The corridors in the hotel looked and smelt like I imagine a prison would be, everything is stained damp, broken and creepy. The room itself was rancid and absolutely filthy. I slept fully clothed as the bed would certainly be infested with bugs. The bathroom was disgraceful. It is hard to explain what a shocking experience this was. I cut short my visit to New York as I found the experience so depressing.

Do not book this filthy hotel I would strongly advise to not book this disgraceful property. The 'welcome' was atrocious, taking 90 minutes to get to the front of the queue at check in, only to be greeted by an unpleasant, unapologetic member of staff who clearly had not concern for his own job nor the guests he was dealing with. The corridors in the hotel looked and smelt like I imagine a prison would be, everything is stained damp, broken and creepy. The room itself was rancid and absolutely filthy. I slept fully clothed as the bed would certainly be infested with bugs. The bathroom was disgraceful. It is hard to explain what a shocking experience this was. I cut short my visit to New York as I found the experience so depressing.

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7F8D4227C7057DA7BC32976092A04116

Great location good price and very very clean

Hi fisherman wharf is in a great location. We stayed in the annex, it's quiet and clean. Easy access to roads. The building is older but maintained well. We paid 196 a night. Great price for location. Would recommend, we only slept in the room. Free wifi a plus.

Great location good price and very very clean Hi fisherman wharf is in a great location. We stayed in the annex, it's quiet and clean. Easy access to roads. The building is older but maintained well. We paid 196 a night. Great price for location. Would recommend, we only slept in the room. Free wifi a plus.

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40047E9504057C39F5BD14139A484455

Poor customer service

The room was not ready at check-in time, and neither the front desk person nor the manager seemed to think it was a big deal. When I asked for a late check-out, I was told it would cost extra. This seems pretty shameless, considering the room was not ready on time. Also, when I called the desk to ask for a wake-up call, there was no answer. There were not enough towels in the room for my family, nor were there enough sheets for the hide-a-bed. Customer service was certainly lacking.

Poor customer service The room was not ready at check-in time, and neither the front desk person nor the manager seemed to think it was a big deal. When I asked for a late check-out, I was told it would cost extra. This seems pretty shameless, considering the room was not ready on time. Also, when I called the desk to ask for a wake-up call, there was no answer. There were not enough towels in the room for my family, nor were there enough sheets for the hide-a-bed. Customer service was certainly lacking.

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CC48641729ACFC9CED4BFC8CCB077AA8

VERY NICE STAY IN NYC

Good Hotel, great staff, Front Desk people were very very nice, thank-you so much.

VERY NICE STAY IN NYC Good Hotel, great staff, Front Desk people were very very nice, thank-you so much.

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D9C6239A1280719A260C83AEAD47BC7F

Very good

Overall, I was very satisfied. I am very serious about my fitness routine in the morning and your fitness facility was very antiquated and lacked variety. My stay was very pleasant, however. Thank you

Very good Overall, I was very satisfied. I am very serious about my fitness routine in the morning and your fitness facility was very antiquated and lacked variety. My stay was very pleasant, however. Thank you

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11859C4AA4F0237761D57F17AB127281

Great location and huge rooms!

Stayed here for business. The room was huge! Not sure if all the rooms are like this but what a great place to stay with a family. Unfortunately there was only me to enjoy it. The staff at the front desk was very friendly. I didn't get a chance to eat the breakfast or the week night dinner but they both looked really good. This hotel is very convenient to the hospital I visit for work and I will definitely stay here next time. Thanks!

Great location and huge rooms! Stayed here for business. The room was huge! Not sure if all the rooms are like this but what a great place to stay with a family. Unfortunately there was only me to enjoy it. The staff at the front desk was very friendly. I didn't get a chance to eat the breakfast or the week night dinner but they both looked really good. This hotel is very convenient to the hospital I visit for work and I will definitely stay here next time. Thanks!

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6BE30943792B174EC226596E74F1C62F

Nice hotel!

We stayed on a Thursday night at this Holiday Inn after booking it through Priceline. The front desk personnel were friendly and checked us in very quickly. There was an Anime convention going on at this time, but I have to say the noise was very minimal. I had e-mailed the manager prior to our arrival and requested a double room since my daughter would be with us. He responded and stated we were set for a double room. We got to our room and it was a double room with a nice balcony and sleep number beds. The bed my husband and I slept in didn't work so I couldn't adjust it and it was a little hard for me, but it was tolerable. My daughter made use of the pool the evening we arrived and I was pleasantly surprised to find there were towels available at the pool. We loved the shower in our bathroom. My only issue was that housekeeping came knocking too early for me and if we had stayed another night, I would have put the "Do Not Disturb" sign out. I liked the location of the hotel. The Highland Mall is located behind the hotel, so shopping is very convenient, and there are several restaurants in the immediate area to choose from. Downtown Austin is also not far away. Overall, we had a pleasant stay here and would stay here again.

Nice hotel! We stayed on a Thursday night at this Holiday Inn after booking it through Priceline. The front desk personnel were friendly and checked us in very quickly. There was an Anime convention going on at this time, but I have to say the noise was very minimal. I had e-mailed the manager prior to our arrival and requested a double room since my daughter would be with us. He responded and stated we were set for a double room. We got to our room and it was a double room with a nice balcony and sleep number beds. The bed my husband and I slept in didn't work so I couldn't adjust it and it was a little hard for me, but it was tolerable. My daughter made use of the pool the evening we arrived and I was pleasantly surprised to find there were towels available at the pool. We loved the shower in our bathroom. My only issue was that housekeeping came knocking too early for me and if we had stayed another night, I would have put the "Do Not Disturb" sign out. I liked the location of the hotel. The Highland Mall is located behind the hotel, so shopping is very convenient, and there are several restaurants in the immediate area to choose from. Downtown Austin is also not far away. Overall, we had a pleasant stay here and would stay here again.

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34CB1F6EBA34B43E9A3A80D08933E447

Renovation in progress

The entire lobby and breakfast area is being remodeled. Carpet has been pulled up, walls & furnishings updated, and the breakfast area is in a temporary room with food set up on folding tables. No hot food other than microwaved sausage, egg, & cheese biscuits. Staff was friendly. Avoid the end rooms, as ours was 435 and had a VERY small 'closet' and very small desk. Bath counter was small also. The beds were great, and the room was very clean, though. Our maid left cute and ingenious towel art on our bed each morning (see photo), which earned a tip. If we could have had a normal room with a normal closet, and they were done with the remodeling, it would probably be a great place.

Renovation in progress The entire lobby and breakfast area is being remodeled. Carpet has been pulled up, walls & furnishings updated, and the breakfast area is in a temporary room with food set up on folding tables. No hot food other than microwaved sausage, egg, & cheese biscuits. Staff was friendly. Avoid the end rooms, as ours was 435 and had a VERY small 'closet' and very small desk. Bath counter was small also. The beds were great, and the room was very clean, though. Our maid left cute and ingenious towel art on our bed each morning (see photo), which earned a tip. If we could have had a normal room with a normal closet, and they were done with the remodeling, it would probably be a great place.

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A279472ED5667A9844A617F8A9A6C3B6

Outstanding place to stay

From the curb to the lobby to the room, the Talbott staff was thoughtful, courteous, and professional. The room was, as you would expect, clean and well proportioned. What did surprise us was how quiet and peaceful the room and hotel was, being that its location was so close to the action of Michigan Avenue and the surrounding residential neighborhood. We would stay here again without hesitation.

Outstanding place to stay From the curb to the lobby to the room, the Talbott staff was thoughtful, courteous, and professional. The room was, as you would expect, clean and well proportioned. What did surprise us was how quiet and peaceful the room and hotel was, being that its location was so close to the action of Michigan Avenue and the surrounding residential neighborhood. We would stay here again without hesitation.

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8EB492234A09DE562053670C1261FEDB

Stranded at O'Hare? Sta Here

I have stayed at this hotel many times over twenty years of travel. And every time I have stayed here it has been due to a cancelled fllight or a missed connection. And this past week it was not different. A flight cancellation and missed connection equaled a night at the Hilton O'Hare. This time it included my husband and daughter and with a late arrival we were both tired and hungry. The check-in process was simple and the staff offered small bottles of water while waiting to check in. While the rooms are smaller than a usual Hilton, they are clean and perfectly fine for a one night stay. The restaurant was closed by the time we arrived, but the sports bar was still open. Burgers and chicken wings were perfectly fine. The wine prices were outrageous but the beer was in line. The continental breakfast in the morning was well above average. If you have an early morning flight, or if you are stranded for the night, this is an incredibly convenient hotel, (you never have to walk outside) with great service and good food.

Stranded at O'Hare? Sta Here I have stayed at this hotel many times over twenty years of travel. And every time I have stayed here it has been due to a cancelled fllight or a missed connection. And this past week it was not different. A flight cancellation and missed connection equaled a night at the Hilton O'Hare. This time it included my husband and daughter and with a late arrival we were both tired and hungry. The check-in process was simple and the staff offered small bottles of water while waiting to check in. While the rooms are smaller than a usual Hilton, they are clean and perfectly fine for a one night stay. The restaurant was closed by the time we arrived, but the sports bar was still open. Burgers and chicken wings were perfectly fine. The wine prices were outrageous but the beer was in line. The continental breakfast in the morning was well above average. If you have an early morning flight, or if you are stranded for the night, this is an incredibly convenient hotel, (you never have to walk outside) with great service and good food.

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A5181B2075820A774C4B514C61088890

Impressed

I stayed at the Holiday Inn Univ. Place about a few days ago and noticed a change in customer service (i had stayed a couple months back). I commented to someone at the front desk about how I felt like my stay this time around was much better than the last time (customer service wise) and she mentioned to me that there had a been a change over in the Management and that guests should see a lot of positive change from here on out. I was also told that the hotel will be undergoing some superficial renovations which will definitely help with the atmosphere. I had a great experiance and can't wait to see the upcoming changes!

Impressed I stayed at the Holiday Inn Univ. Place about a few days ago and noticed a change in customer service (i had stayed a couple months back). I commented to someone at the front desk about how I felt like my stay this time around was much better than the last time (customer service wise) and she mentioned to me that there had a been a change over in the Management and that guests should see a lot of positive change from here on out. I was also told that the hotel will be undergoing some superficial renovations which will definitely help with the atmosphere. I had a great experiance and can't wait to see the upcoming changes!

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5777C7D87CF479E3798D30CAC66368D0

Excellent location....

we loved it.... and would most definately stay there again. tThe location is great within working distance to, SOHO, NOHO , meat packing, finance district , lower east side, east village and Williamsburg... Would reccomend to rent bikes and explore the city - it was great...

Excellent location.... we loved it.... and would most definately stay there again. tThe location is great within working distance to, SOHO, NOHO , meat packing, finance district , lower east side, east village and Williamsburg... Would reccomend to rent bikes and explore the city - it was great...

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1AE2D50941988CC479216F28646DC592

5 star experience

I just got back from a 24 hour girlfriend week-end that could not have been better. We meet every year in Philly, and last year changed to The Rittenhouse, and have not looked back. The Rittenhouse works hard to earn my business - some free goodies, a huge room, and an enormous bathroom with seperate shower and tub. The only things that could make this hotel better are - 1) if the spa was open later than 6 PM on Saturdays 2) if they had a hot tub in the spa (there is a pool, steam room and sauna already) Otherwise I could live at this hotel - we love it that much. The service is the best I have ever experienced. EVERY single employee there goes the extra mile to make every guest feel welcome and special. I can't say enough good things about this hotel.

5 star experience I just got back from a 24 hour girlfriend week-end that could not have been better. We meet every year in Philly, and last year changed to The Rittenhouse, and have not looked back. The Rittenhouse works hard to earn my business - some free goodies, a huge room, and an enormous bathroom with seperate shower and tub. The only things that could make this hotel better are - 1) if the spa was open later than 6 PM on Saturdays 2) if they had a hot tub in the spa (there is a pool, steam room and sauna already) Otherwise I could live at this hotel - we love it that much. The service is the best I have ever experienced. EVERY single employee there goes the extra mile to make every guest feel welcome and special. I can't say enough good things about this hotel.

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CD211CA2A96A32B71EC5D66C792C2E53

Good location and price

I gave th is hotel a 3 because of it's location, right on times square, and it was very well priced. The rooms are smaller than the average small room in new York. The bathroom is VERY small. Space is limited. The hotel is under construction so the nice parts about it (bar and lobby) are closed. I stayed here 4 years ago and it was better then. Perfect if it is your first time in NYC. We saw Matthew broderik right outside

Good location and price I gave th is hotel a 3 because of it's location, right on times square, and it was very well priced. The rooms are smaller than the average small room in new York. The bathroom is VERY small. Space is limited. The hotel is under construction so the nice parts about it (bar and lobby) are closed. I stayed here 4 years ago and it was better then. Perfect if it is your first time in NYC. We saw Matthew broderik right outside

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BD90EC36D65AB2D65D133BD9D149D0C8

This is a great hotel-great value-I really enjoyed my stay

Great hotel I'll be back easy to get in and out quiet at night parking easy room kept very clean nice third floor view

This is a great hotel-great value-I really enjoyed my stay Great hotel I'll be back easy to get in and out quiet at night parking easy room kept very clean nice third floor view

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22868E8E069701384B09A6651B1275A2

again a superb hotel

a spur of the the minute decision to go Chicago and no hesitation booking this hotel.. Could only get a suite at such short notice but the views form the 5th floor windows on both sides were worth it-views down to the Lake and down the theatre district. The attention every time you walk in is so personal-love the happy hour for wine and one night we missed it so w e were given a free drink at the bar. The bed was the most comfortable ever. love that a very nice restaurant is on the premises too. It's also central to many sights. The only thing I don't like is the dog policy whilst the ones there were no trouble i find it strange that dogs are allowed in a hotel

again a superb hotel a spur of the the minute decision to go Chicago and no hesitation booking this hotel.. Could only get a suite at such short notice but the views form the 5th floor windows on both sides were worth it-views down to the Lake and down the theatre district. The attention every time you walk in is so personal-love the happy hour for wine and one night we missed it so w e were given a free drink at the bar. The bed was the most comfortable ever. love that a very nice restaurant is on the premises too. It's also central to many sights. The only thing I don't like is the dog policy whilst the ones there were no trouble i find it strange that dogs are allowed in a hotel

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35C08376CB9EF33EE47264379C01BC80

Thoughtful staff makes a great hotel

Immaculate rooms, a lovely hot cooked breakfast buffet and a staff that made the hotel better than any four star one I've stayed at. We came for a funeral and all the extended family stayed here. When they learned we were all from out of town and had no home to get together at, the staff invited us to gather in the breakfast room. They made us so welcome. We sat by the fireplace and reminisced. It was quiet and comfortable. The location is ideal- we had people fly into SFO and San Jose, and had relatives from various California cities, and the hotel is conveniently situated near multiple freeways, close enough to make reaching it a perfect meeting point. A hotel can be well located, completely well appointed like this one, but the heart and soul of hospitality is the staff. This one went above and beyond. All it took was letting us use a public area but they made us feel welcome and that made all the difference. The only weakness I found about this hotel was an odd one... the signal strength for multiple cell phone carriers was awful, a surprising thing for Silicon Valley.

Thoughtful staff makes a great hotel Immaculate rooms, a lovely hot cooked breakfast buffet and a staff that made the hotel better than any four star one I've stayed at. We came for a funeral and all the extended family stayed here. When they learned we were all from out of town and had no home to get together at, the staff invited us to gather in the breakfast room. They made us so welcome. We sat by the fireplace and reminisced. It was quiet and comfortable. The location is ideal- we had people fly into SFO and San Jose, and had relatives from various California cities, and the hotel is conveniently situated near multiple freeways, close enough to make reaching it a perfect meeting point. A hotel can be well located, completely well appointed like this one, but the heart and soul of hospitality is the staff. This one went above and beyond. All it took was letting us use a public area but they made us feel welcome and that made all the difference. The only weakness I found about this hotel was an odd one... the signal strength for multiple cell phone carriers was awful, a surprising thing for Silicon Valley.

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DBCC7E4D1ED4C4E01CE211902CBFA101

Meh

The location was very convenient and while the staff were friendly, they insisted that we use the electronic check in option instead of helping us themselves. Why pay staff if they are just going to direct you to the auto check in??? Which, funnily enough, wasn't working properly and they had to check us in themselves. We got home from dinner about 10:30 and proceeded to hear our neighbors have sex. To be fair to them, they weren't being that loud, its just that the walls were paper thin. Awkward. Despite being on the 9th floor and facing an alley, we could hear everything on the street below. I mean I could hear the conversations of the people as they left the bar at 2:30 a.m. and randomly at 5 a.m. there was a crazy person screaming at the top of their lungs for about 5 mins. Granted, its not the hotels fault that there are crazy people on the street or that drunk people tend to be obnoxiously loud. What the hotel could use is some double glazing as I don't think its too much to not hear the street noise from 10 stories up.

Meh The location was very convenient and while the staff were friendly, they insisted that we use the electronic check in option instead of helping us themselves. Why pay staff if they are just going to direct you to the auto check in??? Which, funnily enough, wasn't working properly and they had to check us in themselves. We got home from dinner about 10:30 and proceeded to hear our neighbors have sex. To be fair to them, they weren't being that loud, its just that the walls were paper thin. Awkward. Despite being on the 9th floor and facing an alley, we could hear everything on the street below. I mean I could hear the conversations of the people as they left the bar at 2:30 a.m. and randomly at 5 a.m. there was a crazy person screaming at the top of their lungs for about 5 mins. Granted, its not the hotels fault that there are crazy people on the street or that drunk people tend to be obnoxiously loud. What the hotel could use is some double glazing as I don't think its too much to not hear the street noise from 10 stories up.

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F74C517F4FDE5F46912A0756BEA54740

excellent...that says it all..

I have 183 reviews on here and only 18 of them are excellent ...so I do not give ratings if they are not deserved..this place deserves an excellent rating..I have stayed here quite a few times and have never had an issue with anything..It may not be the newest or the fanciest but it is as clean and comfortable as any brand new motel anywhere..rooms are always clean,beds comfy ,showers are clean,great water pressure and unlimited hot water..nice size parking lot easy to get a semi into and restaurants next door but what really makes this place shine above the rest are the people..everybody I have dealt with here are hands down the greatest people anywhere especially the manager..so if your ever in the Columbus area this is your place...you wont go wrong staying here ..I have stayed in quite a few motels in this area some were good and some were not so good but if you want the best at a fair price this is your stop...

excellent...that says it all.. I have 183 reviews on here and only 18 of them are excellent ...so I do not give ratings if they are not deserved..this place deserves an excellent rating..I have stayed here quite a few times and have never had an issue with anything..It may not be the newest or the fanciest but it is as clean and comfortable as any brand new motel anywhere..rooms are always clean,beds comfy ,showers are clean,great water pressure and unlimited hot water..nice size parking lot easy to get a semi into and restaurants next door but what really makes this place shine above the rest are the people..everybody I have dealt with here are hands down the greatest people anywhere especially the manager..so if your ever in the Columbus area this is your place...you wont go wrong staying here ..I have stayed in quite a few motels in this area some were good and some were not so good but if you want the best at a fair price this is your stop...

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4C604378B57C6D6A4C687550E5124C3C

Close, but no cigar

I recently stayed at the Westin Copley in Boston, MA while visiting family for Thanksgiving. I stayed in a Junior Suite (Room 1001). Things got off to a negative start at check-in as when I made my reservation, I was told I would have a room on a high floor. The 10th floor is not a high floor, in my opinion. Upon entering the room, I was definitely impressed with the size of the room and the view, despite not being higher up. Let me start with the good before I finish with the bad. The view was spectacular, the room was neat, and it may have had the most comfortable bed that I have ever slept on. Also, the staff was very friendly. Unfortunately, I have more bad comments. The desk in the room was so wobbly that it was un-useable. The bathroom is tiny, outdated, and I find it hard to believe that a hotel charging this much a night still has a shower/tub combo with a shower curtain. It did have a nice shower head but it was useless since the water pressure was so weak. The door in the bathroom is worn, weathered , and generally not in great shape. I had an issue with the TV reception the entire stay. I arrived on a Wednesday and noticed it but did not notify the front desk. Thursday morning it was so bad that I couldn't even watch it so I called the service number. A gentleman came up , did a few things behind the tv and said he had to reset the satellite. The reception never got any better. The noise wasn't a problem here but it is a tad annoying that the doors slam when closing, so you hear that in the hall. I expect that at an economy hotel when I travel on business but did not expect that here. One other troubling note was that there is no security with regards to the elevators to the guest rooms. Anyone can walk in and go to any floor without a room key. One final issue was the morning of check out , it took forever to get a guest services rep on the phone to answer a question that I had. I don't think all of these negatives are a big deal , individually, but add them all up over a 3 day/2 night stay and it impacts your overall experience. Add in the hefty rates, and I would say that the experience was average at best. I am not likely to recommend this hotel to anyone unless they had a super-cheap deal.

Close, but no cigar I recently stayed at the Westin Copley in Boston, MA while visiting family for Thanksgiving. I stayed in a Junior Suite (Room 1001). Things got off to a negative start at check-in as when I made my reservation, I was told I would have a room on a high floor. The 10th floor is not a high floor, in my opinion. Upon entering the room, I was definitely impressed with the size of the room and the view, despite not being higher up. Let me start with the good before I finish with the bad. The view was spectacular, the room was neat, and it may have had the most comfortable bed that I have ever slept on. Also, the staff was very friendly. Unfortunately, I have more bad comments. The desk in the room was so wobbly that it was un-useable. The bathroom is tiny, outdated, and I find it hard to believe that a hotel charging this much a night still has a shower/tub combo with a shower curtain. It did have a nice shower head but it was useless since the water pressure was so weak. The door in the bathroom is worn, weathered , and generally not in great shape. I had an issue with the TV reception the entire stay. I arrived on a Wednesday and noticed it but did not notify the front desk. Thursday morning it was so bad that I couldn't even watch it so I called the service number. A gentleman came up , did a few things behind the tv and said he had to reset the satellite. The reception never got any better. The noise wasn't a problem here but it is a tad annoying that the doors slam when closing, so you hear that in the hall. I expect that at an economy hotel when I travel on business but did not expect that here. One other troubling note was that there is no security with regards to the elevators to the guest rooms. Anyone can walk in and go to any floor without a room key. One final issue was the morning of check out , it took forever to get a guest services rep on the phone to answer a question that I had. I don't think all of these negatives are a big deal , individually, but add them all up over a 3 day/2 night stay and it impacts your overall experience. Add in the hefty rates, and I would say that the experience was average at best. I am not likely to recommend this hotel to anyone unless they had a super-cheap deal.

__label__en

B6038FB04D768FFFDA2038B79C9B544A

Interesting design, but service and amenities-meh.

The style of this hotel definitely has a foot up on its competition in Houston, but the hotel could really be so much more. The service was a little cold and unhelpful-we were grilled for five minutes upon trying to go to the pool b/c the hotel had not communicated their guest list correctly. Of course, maybe it was b/c I had our 5 yr-old and pool toys-pretty sure I saw the whites of the doorman's eyes when he saw us coming. Needless to say, when we finally "got in", I was expecting a bit more from the pool area-I could have gone to my neighborhood club pool and had a bit more in both design and ambience. Think off-strip vegas hotel with buffet and drink specials. The bar, restaurant and lobby are attractive enough. Room service was a C- at best-they didn't get 2/3 orders right, and the food wasn't anything to call home about. The location of the hotel was fantastic for our weekend intentions-museums, restaurants, and retail. I can't be entirely snarky about the hotel--The ZaZa has a good progressive concept. But they started out the new spicy guy at school and quickly seem to have lost their appeal. Step it up!

Interesting design, but service and amenities-meh. The style of this hotel definitely has a foot up on its competition in Houston, but the hotel could really be so much more. The service was a little cold and unhelpful-we were grilled for five minutes upon trying to go to the pool b/c the hotel had not communicated their guest list correctly. Of course, maybe it was b/c I had our 5 yr-old and pool toys-pretty sure I saw the whites of the doorman's eyes when he saw us coming. Needless to say, when we finally "got in", I was expecting a bit more from the pool area-I could have gone to my neighborhood club pool and had a bit more in both design and ambience. Think off-strip vegas hotel with buffet and drink specials. The bar, restaurant and lobby are attractive enough. Room service was a C- at best-they didn't get 2/3 orders right, and the food wasn't anything to call home about. The location of the hotel was fantastic for our weekend intentions-museums, restaurants, and retail. I can't be entirely snarky about the hotel--The ZaZa has a good progressive concept. But they started out the new spicy guy at school and quickly seem to have lost their appeal. Step it up!

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0FD75D2E23818E2857E1269DAAECF650

A step back in time

The WOW factor of the Peabody makes it worth the stay. This is a historic hotel with a grand lobby, marching ducks, and history everywhere. The rooms are quaint and comfortable. The location is great and central to Beale Street, the Ballpark, and many choices for dining and shopping. A good choice.

A step back in time The WOW factor of the Peabody makes it worth the stay. This is a historic hotel with a grand lobby, marching ducks, and history everywhere. The rooms are quaint and comfortable. The location is great and central to Beale Street, the Ballpark, and many choices for dining and shopping. A good choice.

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BC8D65C28BF13A7FE7B9D15A5B92AC53

Oh dear -- not so good any more

I've stayed here several times and always found it a pleasant experience until now. Last time I stayed at the CP-LAX, I was not a PriorityClub member and yet I was given a fabulous upgrade. This time, as a PC member, I received no consideration other than a coupon for a free beverage (with an expiration date prior to my check-in date) at the exorbitantly-priced restaurant. An unpleasant surprise awaited me when I got to my room: a $2.95 charge for 2 hours of internet (more $$ for additional time, of course) ... what the F ???? Even Best Western doesn't charge for internet.

Oh dear -- not so good any more I've stayed here several times and always found it a pleasant experience until now. Last time I stayed at the CP-LAX, I was not a PriorityClub member and yet I was given a fabulous upgrade. This time, as a PC member, I received no consideration other than a coupon for a free beverage (with an expiration date prior to my check-in date) at the exorbitantly-priced restaurant. An unpleasant surprise awaited me when I got to my room: a $2.95 charge for 2 hours of internet (more $$ for additional time, of course) ... what the F ???? Even Best Western doesn't charge for internet.

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5DAD3FA989511128AEE4F1ACDF3E5883

This Place is Rad

Very nice hotel. I stay in Los Angeles often and I will definitely book here again. The amenities are top shelf. Staff is courteous and attentive. I recommend enjoying your happy hour in the courtyard, especially as the sun goes down. Very sublime.

This Place is Rad Very nice hotel. I stay in Los Angeles often and I will definitely book here again. The amenities are top shelf. Staff is courteous and attentive. I recommend enjoying your happy hour in the courtyard, especially as the sun goes down. Very sublime.

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98A9DCD37E61C730E38F027E0873246B

Give this hotel a miss.

Just spent 2 nights at this hotel and can't think of a positive thing to say about the place. Dirty carpets, chipped paintwork on the wood and walls, chipped tiles in the shower unit (a positive health hazard in our opinion), scruffy and scratched furniture, our room was depressing to say the least. It might not have been so bad if the bed linen had actually fitted the bed. Won't be returning here.

Give this hotel a miss. Just spent 2 nights at this hotel and can't think of a positive thing to say about the place. Dirty carpets, chipped paintwork on the wood and walls, chipped tiles in the shower unit (a positive health hazard in our opinion), scruffy and scratched furniture, our room was depressing to say the least. It might not have been so bad if the bed linen had actually fitted the bed. Won't be returning here.

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A89683751243A76BF2EE06C14E62B6B8

Good area, high prices

I find shopping in that area to be so touristy bourgeois, but we wanted a place under $200 in the city so we could catch the trains and buses to the Shedd and Sears Tower. Mission accomplished, as the 146 bus leaves near there for the museum campus and the Chicago L station is a short five block walk. Nice in that way, but you wind through tons of tourists trying to by happiness at the ridiculously overpriced stores. The suites are quite small. While there is a separate bedroom with un-lockable doors, the living area is tight. The pool is very small for this large of a hotel but offers a really nice view of parts of the city and lake. Parking is 55 bucks a night for valet. We opted for a garage down the street. The location is also nice since it is about 3 blocks from Oak St. Beach on Lake Michigan, which is one of the better areas. We also walked from Navy Pier to the hotel in about 20-25 minutes, so that is a plus. It is a fine hotel for under 200 around there, but the area is so full of shallow consumerism it is sickening.

Good area, high prices I find shopping in that area to be so touristy bourgeois, but we wanted a place under $200 in the city so we could catch the trains and buses to the Shedd and Sears Tower. Mission accomplished, as the 146 bus leaves near there for the museum campus and the Chicago L station is a short five block walk. Nice in that way, but you wind through tons of tourists trying to by happiness at the ridiculously overpriced stores. The suites are quite small. While there is a separate bedroom with un-lockable doors, the living area is tight. The pool is very small for this large of a hotel but offers a really nice view of parts of the city and lake. Parking is 55 bucks a night for valet. We opted for a garage down the street. The location is also nice since it is about 3 blocks from Oak St. Beach on Lake Michigan, which is one of the better areas. We also walked from Navy Pier to the hotel in about 20-25 minutes, so that is a plus. It is a fine hotel for under 200 around there, but the area is so full of shallow consumerism it is sickening.

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F96138163F139E0E0633D68CDF19B80F

Grand in name but not the Grand we expected ...

Perhaps we have been spoilt as having always stayed in Grand Hyatts, primarily on Far East holidays, our expectations were very high, only to be rather disappointed. The stay was perfectly adequate - we stayed 6 nights. The plus points: convenient location off Union Square, rooms had nice decor, beds very comfortable, top floor restaurant has fabulous views and food was fine. The negatives: lobby is dull and front desk check-in experience was disappointing - served by a gentleman (rather unfriendly)... I asked if we could have a higher floor with a view if possible - he replied yes, nice room and good view. We ended up on the 12th floor with no view onto the back of a couple of buildings and some industrial centre roof. Woken at 4am each morning to some form of lorries unloading which we assumed took place underneath the industrial roof we could see below us - this only lasted about 30 mins each morning. Whilst in-room cleaning was fine with friendly, pleasant maids, glasses/trays were left outside various rooms on the 12th floor and we were astonished to see a couple of particular trays left for 3 days whilst we stayed which had food on! Very poor for this type of establishment. Grand view restaurant where we had the breakfast buffet each morning had beautiful views - staff were generally very pleasant and accommodating. Food was generally of a good standard, albeit, the hot buffet items did tend to be on the "lukewarm" side, so by the time back to your table, items often cold. Furniture items in bar/lounge area adjacent to restaurant were generally very tired and could do with a facelift. Check-out : front desk tried to charge us for 6 nights accommodation (which had already been pre-paid through Virgin holidays) - this was quickly rectified once I complained. Hence, our average rating ... admittedly, we did not complain to anyone about any of the issues we encountered ... provided our room was clean with comfortable beds, we were often not in the hotel long enough to worry about things as we were out enjoying the fantastic city of San Francisco.

Grand in name but not the Grand we expected ... Perhaps we have been spoilt as having always stayed in Grand Hyatts, primarily on Far East holidays, our expectations were very high, only to be rather disappointed. The stay was perfectly adequate - we stayed 6 nights. The plus points: convenient location off Union Square, rooms had nice decor, beds very comfortable, top floor restaurant has fabulous views and food was fine. The negatives: lobby is dull and front desk check-in experience was disappointing - served by a gentleman (rather unfriendly)... I asked if we could have a higher floor with a view if possible - he replied yes, nice room and good view. We ended up on the 12th floor with no view onto the back of a couple of buildings and some industrial centre roof. Woken at 4am each morning to some form of lorries unloading which we assumed took place underneath the industrial roof we could see below us - this only lasted about 30 mins each morning. Whilst in-room cleaning was fine with friendly, pleasant maids, glasses/trays were left outside various rooms on the 12th floor and we were astonished to see a couple of particular trays left for 3 days whilst we stayed which had food on! Very poor for this type of establishment. Grand view restaurant where we had the breakfast buffet each morning had beautiful views - staff were generally very pleasant and accommodating. Food was generally of a good standard, albeit, the hot buffet items did tend to be on the "lukewarm" side, so by the time back to your table, items often cold. Furniture items in bar/lounge area adjacent to restaurant were generally very tired and could do with a facelift. Check-out : front desk tried to charge us for 6 nights accommodation (which had already been pre-paid through Virgin holidays) - this was quickly rectified once I complained. Hence, our average rating ... admittedly, we did not complain to anyone about any of the issues we encountered ... provided our room was clean with comfortable beds, we were often not in the hotel long enough to worry about things as we were out enjoying the fantastic city of San Francisco.

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9BF647AA0653EFB6C1BEFD11991411AC

We stay here frequently

Our daughter moved to Boston two years ago and lives right down the street from this hotel. When we visit we stay there for the convenient location, but the positives are the free parking, internet, and breakfast. Street parking in Boston residential areas is impossible because you need a resident sticker, so the parking is a hotel necessity. The staff has always been friendly. When we get there too early to check in there's no problem getting the parking pass. Sometimes the room is ready early, and we always get one in the section we want . On the down side, we have now stayed twice on the ground floor and the door doesn't latch closed without really slamming it. This has happened in two different rooms. On this last visit the room was hot without the heat on, and there didn't seem to be an air conditioning option like we've had on our summer visits. The window only opened a few inches. We also had to change rooms due to ants, but I truly believe guests bring these 'visitors' with them to hotels. Nothing like this ever happened to us before at the Terrace Inn. Despite coming in late to find this, the young lady at the desk was polite and relocated us right away. On the whole, the Terrace Inn is convenient, clean, budget-friendly, and staffed with friendly people. We'll be there again soon.

We stay here frequently Our daughter moved to Boston two years ago and lives right down the street from this hotel. When we visit we stay there for the convenient location, but the positives are the free parking, internet, and breakfast. Street parking in Boston residential areas is impossible because you need a resident sticker, so the parking is a hotel necessity. The staff has always been friendly. When we get there too early to check in there's no problem getting the parking pass. Sometimes the room is ready early, and we always get one in the section we want . On the down side, we have now stayed twice on the ground floor and the door doesn't latch closed without really slamming it. This has happened in two different rooms. On this last visit the room was hot without the heat on, and there didn't seem to be an air conditioning option like we've had on our summer visits. The window only opened a few inches. We also had to change rooms due to ants, but I truly believe guests bring these 'visitors' with them to hotels. Nothing like this ever happened to us before at the Terrace Inn. Despite coming in late to find this, the young lady at the desk was polite and relocated us right away. On the whole, the Terrace Inn is convenient, clean, budget-friendly, and staffed with friendly people. We'll be there again soon.

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970C1E43C7C73E3181B70BD8887A586E

Lassandra-The Best Customer Service

What a pleasure to arrive for breakfast each day to a smiling face that was truly happy to see you and help. Lassandra kept the line moving and made sure each person was treated special. She is truly an asset to your organization!

Lassandra-The Best Customer Service What a pleasure to arrive for breakfast each day to a smiling face that was truly happy to see you and help. Lassandra kept the line moving and made sure each person was treated special. She is truly an asset to your organization!

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A3B0ED24D323AEB8722E58AAB7388CD8

Good location near zoo, but a bit dated

I stayed there on Marriott points, and it was worth what I paid. The rooms are a bit dark and the curtains had spiders in them. Otherwise, standard Marriott interior. The front desk staff was very friendly and took care of the spiders ASAP. Quiet and nice interior courtyard.

Good location near zoo, but a bit dated I stayed there on Marriott points, and it was worth what I paid. The rooms are a bit dark and the curtains had spiders in them. Otherwise, standard Marriott interior. The front desk staff was very friendly and took care of the spiders ASAP. Quiet and nice interior courtyard.

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4751C3DF2CD1EDDF4775C6BC8B0E872A

Outstanding service

The front desk clerk, Toni, went above and beyond to insure outstanding service. I arrived after their dinner service had closed, Toni made a point of making sure I was served as she personally went into the kitchen, got my food and had it served along with a glass of wine. Comfortable room and great staff. First time staying at this property, and I will be back. Manager, Robert McDevitt was also very attentive and accommodating.

Outstanding service The front desk clerk, Toni, went above and beyond to insure outstanding service. I arrived after their dinner service had closed, Toni made a point of making sure I was served as she personally went into the kitchen, got my food and had it served along with a glass of wine. Comfortable room and great staff. First time staying at this property, and I will be back. Manager, Robert McDevitt was also very attentive and accommodating.

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E3DD151ADA078F5B8F5CE67A23E94113

Not great other than for location

The Chancellor is an old hotel just off Union Square. If you like: Tiny rooms (even compared to European rooms) Bedroom walls with no wallpaper and rough looking walls A tiny bathroom with no space to put anything Bathroom tiles and bath which have been painted but are now chipped A shower with no pressure Narrow corridors No aircon Only two lifts to serve all of the floors and the cleaners A hotel bar that closes at 9.30pm (sometimes - it was open later on our first night) Helpful porters Original features (interpret this as you wish) Bedrooms where you can hear what's going on next door Noisy toilet flushes (you can hear next door's as well as those above) Comfy beds Clean rooms Good wifi A central location ….then it's for you. Otherwise look elsewhere. There are plenty of alternatives around the area.

Not great other than for location The Chancellor is an old hotel just off Union Square. If you like: Tiny rooms (even compared to European rooms) Bedroom walls with no wallpaper and rough looking walls A tiny bathroom with no space to put anything Bathroom tiles and bath which have been painted but are now chipped A shower with no pressure Narrow corridors No aircon Only two lifts to serve all of the floors and the cleaners A hotel bar that closes at 9.30pm (sometimes - it was open later on our first night) Helpful porters Original features (interpret this as you wish) Bedrooms where you can hear what's going on next door Noisy toilet flushes (you can hear next door's as well as those above) Comfy beds Clean rooms Good wifi A central location ….then it's for you. Otherwise look elsewhere. There are plenty of alternatives around the area.

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01D8B74BF6483FC7CB78D2A959B94DF0

Great Hotel!

We were not very familiar with Dallas but we felt right at home with the help of the the people at the Hotel Lumen. The staff was super friendly, especially Nikki. The restaurant was just ok. In general the hotel was in great shape, very well maintained. When we were ready to leave Nikki arranged a car to the airport, she is a gem!

Great Hotel! We were not very familiar with Dallas but we felt right at home with the help of the the people at the Hotel Lumen. The staff was super friendly, especially Nikki. The restaurant was just ok. In general the hotel was in great shape, very well maintained. When we were ready to leave Nikki arranged a car to the airport, she is a gem!

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17DF174EE46276B98D688E17263D51FF

Great place to stay!

We loved staying at the Savoy Suites! The room was great! All the employees, from the desk clerks to the housekeepers, were friendly and very helpful! The desk clerks were the best! They always welcomed us back when we returned from being out and about in DC......they offered helpful hints for getting around, etc......and they were lots of fun to talk to! The atmosphere was welcoming and friendly.....and they made us feel at home!

Great place to stay! We loved staying at the Savoy Suites! The room was great! All the employees, from the desk clerks to the housekeepers, were friendly and very helpful! The desk clerks were the best! They always welcomed us back when we returned from being out and about in DC......they offered helpful hints for getting around, etc......and they were lots of fun to talk to! The atmosphere was welcoming and friendly.....and they made us feel at home!

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FE98618B59B6F7F49EE93EF7AA649D7D

haughty staff and dark room on alley

this is a very nice hotel. the lobby is pretty and the rooms well furnished. When I checked in i was met by a wonderfully cheery bellman (great guy). When I approached the front desk there was no one there. When the clerk finally arrived it appeared that I was a necessary nuisance (by the way, this hotel wants to store not only your credit card info but all the info on your driver's license--clerk says it is required by law---not true). I asked for a high room away from the elevator. Since the hotel is empty tonight I figured that was no problem. The clerk did get me a room away from the elevator and reasonably high but the view is of a dark and dingy alley. Very little light at all. Sad, because I had heard this place had some nice views. Oh well. I normallty have stayed at the Magnilia right next door. Equally nice but with a much friendlier and accomodating front desk staff. Probably will stay there again in the future.

haughty staff and dark room on alley this is a very nice hotel. the lobby is pretty and the rooms well furnished. When I checked in i was met by a wonderfully cheery bellman (great guy). When I approached the front desk there was no one there. When the clerk finally arrived it appeared that I was a necessary nuisance (by the way, this hotel wants to store not only your credit card info but all the info on your driver's license--clerk says it is required by law---not true). I asked for a high room away from the elevator. Since the hotel is empty tonight I figured that was no problem. The clerk did get me a room away from the elevator and reasonably high but the view is of a dark and dingy alley. Very little light at all. Sad, because I had heard this place had some nice views. Oh well. I normallty have stayed at the Magnilia right next door. Equally nice but with a much friendlier and accomodating front desk staff. Probably will stay there again in the future.

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A3427EC50D969C407D05A505BF60DA98

Great spot

Great staff! Clean and great views of 9/11 memorial. Convenient to public transportation. Cant say enough good about this place. Rooms are small but very clean. Have a drink on the rooftop bar for great views of the city. Stayed here for yankees game and #4 train close by.

Great spot Great staff! Clean and great views of 9/11 memorial. Convenient to public transportation. Cant say enough good about this place. Rooms are small but very clean. Have a drink on the rooftop bar for great views of the city. Stayed here for yankees game and #4 train close by.

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FADB8C531CCC3864B01BA184771D1ED8

Great family hotel

Nice hotel. Ten minutes walking distance from city core. Nice pool for kids. Cheap parking around the corner on wabash ave ($18/day). Staff, though, didn't appear to be very knowledgable.

Great family hotel Nice hotel. Ten minutes walking distance from city core. Nice pool for kids. Cheap parking around the corner on wabash ave ($18/day). Staff, though, didn't appear to be very knowledgable.

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D63A26137FB76EA6A9BCC313354CB87B

when will they fix the elevators?

nice room, very large with two double beds, fantastic location, very helpful staff, but the elevators are pathetic. people routinely getting stuck, three service elevators don't help customers, several 30 minute waits. at check out I was not asked how my stay was, or I may have vented more about the elevators. I would only stay again if I was assured that the two elevators for customers are both actually working.

when will they fix the elevators? nice room, very large with two double beds, fantastic location, very helpful staff, but the elevators are pathetic. people routinely getting stuck, three service elevators don't help customers, several 30 minute waits. at check out I was not asked how my stay was, or I may have vented more about the elevators. I would only stay again if I was assured that the two elevators for customers are both actually working.

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633CFBF6C5A6E70A78DBEA505038FE9B

Stellar Service

My daughter and I were able to get away for four (sunny!) playful days in San Francisco and I was so pleased with our hotel choice. Everyone on staff could not have been more helpful or pleasant with every question and request. I felt everyone tried to go beyond simple expectations. Our room, and lovely granite-covered bathroom, was spotless every day--and the location is right in the heart of downtown, so we were able to walk to so many places we visited. I highly recommend this hotel for business or pleasure!

Stellar Service My daughter and I were able to get away for four (sunny!) playful days in San Francisco and I was so pleased with our hotel choice. Everyone on staff could not have been more helpful or pleasant with every question and request. I felt everyone tried to go beyond simple expectations. Our room, and lovely granite-covered bathroom, was spotless every day--and the location is right in the heart of downtown, so we were able to walk to so many places we visited. I highly recommend this hotel for business or pleasure!

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9E41A846A3F581D50EAF5BB8EFA9B2FD

So Good I Came here twice.

I had not been to LA or Venice Beach before but I was impressed with the other reviews I had read on here regarding this hotel. I was in the States for 2 weeks but in La twice during that time. My plan was to check out Venice On The Beach for the first 3 days. I was met by Greg the hotel MD who could not do enough for his residents. From start to finish I was so happy with the great service,the complimentary breakfast each morning, but the biggest plus was the fantastic location. You really can be on the sand in 20 seconds from the glorious ground floor patio. My favourite part of the day was just people watching through the transparient walling. The hotel really is in the centre of the entire Venice strip. The upper floors give access to a geat roof terrace witn unbeliievable views of the board walk and bay area. If you stay here you can really pick out the Venice personalities by just staying put. Some evenings I was happy just to hang out at the Hotel and have a beer on the terrace. The place was clean,safe and had great wifi and an on site PC with printer. Having stayed here the first 3 days I made it my mission to return for the remaining last 3 days of my 2 week trip. All I can say is that I will return here and the sooner the better.

So Good I Came here twice. I had not been to LA or Venice Beach before but I was impressed with the other reviews I had read on here regarding this hotel. I was in the States for 2 weeks but in La twice during that time. My plan was to check out Venice On The Beach for the first 3 days. I was met by Greg the hotel MD who could not do enough for his residents. From start to finish I was so happy with the great service,the complimentary breakfast each morning, but the biggest plus was the fantastic location. You really can be on the sand in 20 seconds from the glorious ground floor patio. My favourite part of the day was just people watching through the transparient walling. The hotel really is in the centre of the entire Venice strip. The upper floors give access to a geat roof terrace witn unbeliievable views of the board walk and bay area. If you stay here you can really pick out the Venice personalities by just staying put. Some evenings I was happy just to hang out at the Hotel and have a beer on the terrace. The place was clean,safe and had great wifi and an on site PC with printer. Having stayed here the first 3 days I made it my mission to return for the remaining last 3 days of my 2 week trip. All I can say is that I will return here and the sooner the better.

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DB99B91EB73E5B00BF3B34558809EBA5

Great location, and room

We did some online research before we arrived and wanted a large room as we would be staying for over a week. The room was great, and the double glazed windows were a bonus as it kept out all the street noise. We took advantage of the green option of not having our room made up every day. The Wifi turned out to be free, even though when you logged in it said it would be a $9.95 charge( perhaps this was because we had a better room). The breakfast service was friendly and efficient. The only negative was no tea/coffee making facilities in the room. There was free coffee and tea available outside the restaurant in the morning,pity it was not available all day

Great location, and room We did some online research before we arrived and wanted a large room as we would be staying for over a week. The room was great, and the double glazed windows were a bonus as it kept out all the street noise. We took advantage of the green option of not having our room made up every day. The Wifi turned out to be free, even though when you logged in it said it would be a $9.95 charge( perhaps this was because we had a better room). The breakfast service was friendly and efficient. The only negative was no tea/coffee making facilities in the room. There was free coffee and tea available outside the restaurant in the morning,pity it was not available all day

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47D1665A2888D6083006B8DBE82C2A2F

Glad I Checked This Place Out

I am so glad I gave this place a try. I usually stay at Hilton properties – in Chicago the Palmer House or the Wit (although I have tried the Hampton Inn around the corner when the town was booked up with conventions). I think I may have found my new home in Chicago. As A Hilton Honors Diamond, I was greeted and acknowledged (nice touch that happens too infrequently at other Hilton properties). I was upgraded to a very nice room (1211) which had a great view of the Hancock tower, the water tower and Michigan Ave. up to Oak Street Beach. Really great! The room was squeaky clean a very spacious. The bathroom was huge as was the entry way. I overheard a guy on the elevator say that 1209 (right next door) was his favorite room at the hotel – so I guess I did well. I liked the high tech entertainment system which had nice Bose speakers and all sorts of hook ups for iPod, other aux., laptop, etc. I was glad the remote came with instructions (wasn’t intuitive) and that the maid put the remote back with the instructions each visit. I used the gym (well outfitted with what looks like brand new equipment). The only downside was that it was in a windowless room on the 11th floor. But it was great to get in, get it done and get out. I liked that they offered cold towels and headphones in addition to the normal water and dry towels. I ate breakfast at the restaurant twice (very nice service and very accommodating). The HH breakfast voucher was good for two specified full breakfasts (one healthy and one hearty) or $19 credit. I am on a crazy diet and was able to find great stuff to eat , modified to my requests, very easily with very little in the way of “up charge.” I do think that those without the HH voucher will find the breakfast very expensive (oatmeal and fruit plate was $21). I also ate lunch one day on the terrace off the lobby. Over $40 (with tax and tip) for a very small piece of salmon and a side of steamed asparagus (no drink other than water) seems excessive for lunch in the only restaurant at the hotel. . . .) But I have to admit it was good and I was on an expense account. The few requests that I made were met with enthusiasm and competence – I appreciate that. Checkout was a friendly breeze and I was on my way. The only wrinkle was that I left my Bose noise-cancelling headphones in the room safe. I didn’t realize it until I was on the plane at ORD. A call to the hotel had them promising to call me back with the status. Not 10 minutes later, before they shut the cabin door, they called to say they had it and would send it to me (charged my credit card – not free or anything – which I sort of this a hotel of this stature should do for a top-tier frequent guest . . . . but I digress). Overall, I am a very satisfied guest who will be returning.

Glad I Checked This Place Out I am so glad I gave this place a try. I usually stay at Hilton properties – in Chicago the Palmer House or the Wit (although I have tried the Hampton Inn around the corner when the town was booked up with conventions). I think I may have found my new home in Chicago. As A Hilton Honors Diamond, I was greeted and acknowledged (nice touch that happens too infrequently at other Hilton properties). I was upgraded to a very nice room (1211) which had a great view of the Hancock tower, the water tower and Michigan Ave. up to Oak Street Beach. Really great! The room was squeaky clean a very spacious. The bathroom was huge as was the entry way. I overheard a guy on the elevator say that 1209 (right next door) was his favorite room at the hotel – so I guess I did well. I liked the high tech entertainment system which had nice Bose speakers and all sorts of hook ups for iPod, other aux., laptop, etc. I was glad the remote came with instructions (wasn’t intuitive) and that the maid put the remote back with the instructions each visit. I used the gym (well outfitted with what looks like brand new equipment). The only downside was that it was in a windowless room on the 11th floor. But it was great to get in, get it done and get out. I liked that they offered cold towels and headphones in addition to the normal water and dry towels. I ate breakfast at the restaurant twice (very nice service and very accommodating). The HH breakfast voucher was good for two specified full breakfasts (one healthy and one hearty) or $19 credit. I am on a crazy diet and was able to find great stuff to eat , modified to my requests, very easily with very little in the way of “up charge.” I do think that those without the HH voucher will find the breakfast very expensive (oatmeal and fruit plate was $21). I also ate lunch one day on the terrace off the lobby. Over $40 (with tax and tip) for a very small piece of salmon and a side of steamed asparagus (no drink other than water) seems excessive for lunch in the only restaurant at the hotel. . . .) But I have to admit it was good and I was on an expense account. The few requests that I made were met with enthusiasm and competence – I appreciate that. Checkout was a friendly breeze and I was on my way. The only wrinkle was that I left my Bose noise-cancelling headphones in the room safe. I didn’t realize it until I was on the plane at ORD. A call to the hotel had them promising to call me back with the status. Not 10 minutes later, before they shut the cabin door, they called to say they had it and would send it to me (charged my credit card – not free or anything – which I sort of this a hotel of this stature should do for a top-tier frequent guest . . . . but I digress). Overall, I am a very satisfied guest who will be returning.

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5C88E0D862D28060646EB6C4A09520AC

Perfect stay

Helix was awesome. Super friendly staff, very accommodating of requests and late checkout, gorgeous, clean, comfortable room. Used the "secret password" and got parking comped, which was kind of amazing. Took advantage of the eUpgrade standby to get an amazing room for an extra $20. Loved everything about our stay.

Perfect stay Helix was awesome. Super friendly staff, very accommodating of requests and late checkout, gorgeous, clean, comfortable room. Used the "secret password" and got parking comped, which was kind of amazing. Took advantage of the eUpgrade standby to get an amazing room for an extra $20. Loved everything about our stay.

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5F9AE98C3BFD57EC09A79801637F2405

I really, really, wanted to like this hotel...

My wife and I had stayed at this hotel for a night a few years ago when it was called the Omni and had a nice time, although our visit was very brief. So I was pleasantly surprised when my Hotwire purchase turned out to be the (now named) Roberts Riverwalk. First of all the location, to my taste, is wonderful. Despite the number of abandoned industrial buildings in the area, the River Front is beautiful and there are many parks, concert venues and a surprising number of bars, restaurants and breweries tucked in between the various brooding, empty buildings. I never had any problems and the police are very present. I felt very safe in the neighborhood. For whatever reason I like this type of gritty, urban area. If you prefer something closer to the city night life, or you aren't comfortable in wandering around abandoned buildings, well then you probably wouldn't be in Detroit in the first place. Upon entering you have to walk up a short set of stairs to reach the lobby (unless you notice the ramp that heads down to the bar area and gives access to an elevator before you enter) I had a couple boxes of samples, some dj equipment and my bag so it took me 3-4 trips up and down the stairs to get to the lobby. There was no bellman...The Lobby is very nice, there is no counter, the staff sits at Desks to check you in which is more personal in my opinion. There was a nice fire in the fireplace, Christmas decorations were up and it made quite a nice impression, once I caught my breath from my little stair work out. Once out of the lobby the hotel starts to show its age a little bit, stains on the carpet, some dirt on the walls etc... But I would say it has better decoration and appointments than 75% of the hotels I stay in, just could use some real TLC... My room was nice if a little dated, but had all the amenities I like - Free internet, Free parking, flat screen tv, nice desk, plugs, real glasses instead of plastic etc... The hole punched in my closet door should be fixed, but If this were the end of my stay I'd give the Hotel great if not rave reviews... But.... If you wish to avail yourself of the restaurant or lounge area downstairs this is where the Roberts Riverwalk really needs to step up its game... The continental breakfast that is included with the room, is not continental or breakfast by anyone's standard. A small bowl of fruit, some chunks of pastry on a plate and coffee is not really breakfast. Lunch wasn't better. Since I was working in my room for the morning, I wanted to grab a quick lunch before leaving for my appointments. I went down to the restaurant / bar and pulled up a seat. I didn't see a soul for 15 minutes. I finally called the restaurant from my cell phone and a flustered bartender finally came out from somewhere in the back to pick up the ringing phone, and would have quickly disappeared again if I hadn't called out to him. Lunch was mediocre, a chicken picata that tasted like it had been warmed in a microwave and was so salty I could feel my blood pressure rising as I ate it.... I had originally booked on hotwire for 2 nights, but ended up needing to stay in Detroit an extra 2 nights, so I re-booked using their own website for $35 more per night so I wouldn't have to switch rooms. After a busy day of meetings on my 3rd day, I didn't feel like going out for dinner so decided to give the restaurant another try, big mistake... A surly bartender seemed angry I turned up and disrupted her conversation with another customer (boyfriend?). She disappeared after taking my order and no one came back to fix the skipping CD player for 5 minutes or more. My dinner was as bland as my lunch had been salty and she never asked if I wanted another beer. (same menu at dinner as at lunch)... I retired to my room exhausted after a long day... I was awakened from a sound sleep at 1:15 AM by my room phone ringing... It was the night manager inquiring as to whether I was still in my room or not... Half asleep, I explained that I had extended my stay and confirmed my room with the receptionist in the previous morning. It took her a few minutes to find my new reservation and once she confirmed I had re-booked and paid, she hung up with barely an apology for calling at 1:15... Did this really need to be done at 1;15 AM? I never did fall back to sleep and the more I couldn't get back to sleep the angrier I became... I was willing to overlook some of the blemishes of this hotel, but the rude staff in the restaurant and the middle of the night wake up call has me fuming... Will I try this hotel again? I honestly don't know...

I really, really, wanted to like this hotel... My wife and I had stayed at this hotel for a night a few years ago when it was called the Omni and had a nice time, although our visit was very brief. So I was pleasantly surprised when my Hotwire purchase turned out to be the (now named) Roberts Riverwalk. First of all the location, to my taste, is wonderful. Despite the number of abandoned industrial buildings in the area, the River Front is beautiful and there are many parks, concert venues and a surprising number of bars, restaurants and breweries tucked in between the various brooding, empty buildings. I never had any problems and the police are very present. I felt very safe in the neighborhood. For whatever reason I like this type of gritty, urban area. If you prefer something closer to the city night life, or you aren't comfortable in wandering around abandoned buildings, well then you probably wouldn't be in Detroit in the first place. Upon entering you have to walk up a short set of stairs to reach the lobby (unless you notice the ramp that heads down to the bar area and gives access to an elevator before you enter) I had a couple boxes of samples, some dj equipment and my bag so it took me 3-4 trips up and down the stairs to get to the lobby. There was no bellman...The Lobby is very nice, there is no counter, the staff sits at Desks to check you in which is more personal in my opinion. There was a nice fire in the fireplace, Christmas decorations were up and it made quite a nice impression, once I caught my breath from my little stair work out. Once out of the lobby the hotel starts to show its age a little bit, stains on the carpet, some dirt on the walls etc... But I would say it has better decoration and appointments than 75% of the hotels I stay in, just could use some real TLC... My room was nice if a little dated, but had all the amenities I like - Free internet, Free parking, flat screen tv, nice desk, plugs, real glasses instead of plastic etc... The hole punched in my closet door should be fixed, but If this were the end of my stay I'd give the Hotel great if not rave reviews... But.... If you wish to avail yourself of the restaurant or lounge area downstairs this is where the Roberts Riverwalk really needs to step up its game... The continental breakfast that is included with the room, is not continental or breakfast by anyone's standard. A small bowl of fruit, some chunks of pastry on a plate and coffee is not really breakfast. Lunch wasn't better. Since I was working in my room for the morning, I wanted to grab a quick lunch before leaving for my appointments. I went down to the restaurant / bar and pulled up a seat. I didn't see a soul for 15 minutes. I finally called the restaurant from my cell phone and a flustered bartender finally came out from somewhere in the back to pick up the ringing phone, and would have quickly disappeared again if I hadn't called out to him. Lunch was mediocre, a chicken picata that tasted like it had been warmed in a microwave and was so salty I could feel my blood pressure rising as I ate it.... I had originally booked on hotwire for 2 nights, but ended up needing to stay in Detroit an extra 2 nights, so I re-booked using their own website for $35 more per night so I wouldn't have to switch rooms. After a busy day of meetings on my 3rd day, I didn't feel like going out for dinner so decided to give the restaurant another try, big mistake... A surly bartender seemed angry I turned up and disrupted her conversation with another customer (boyfriend?). She disappeared after taking my order and no one came back to fix the skipping CD player for 5 minutes or more. My dinner was as bland as my lunch had been salty and she never asked if I wanted another beer. (same menu at dinner as at lunch)... I retired to my room exhausted after a long day... I was awakened from a sound sleep at 1:15 AM by my room phone ringing... It was the night manager inquiring as to whether I was still in my room or not... Half asleep, I explained that I had extended my stay and confirmed my room with the receptionist in the previous morning. It took her a few minutes to find my new reservation and once she confirmed I had re-booked and paid, she hung up with barely an apology for calling at 1:15... Did this really need to be done at 1;15 AM? I never did fall back to sleep and the more I couldn't get back to sleep the angrier I became... I was willing to overlook some of the blemishes of this hotel, but the rude staff in the restaurant and the middle of the night wake up call has me fuming... Will I try this hotel again? I honestly don't know...

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810E43B48542B0164D7D26B034CDBFD1

Great location, good rooms

Reccomended by our travel agent. A great location just off Union Square. Lobby was dark and a bit uninviting but the staff very friendly and helpful. The room was very clean and modern with very very comfortable beds!!! I would definately come back.

Great location, good rooms Reccomended by our travel agent. A great location just off Union Square. Lobby was dark and a bit uninviting but the staff very friendly and helpful. The room was very clean and modern with very very comfortable beds!!! I would definately come back.

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E3644A05880A92DC4E560A23E5F81140

better from a greater distance

i've been here 3 separate times. front desk staff are courteous. breakfast is typical of marriott hotels. rooms are well designed and decorated with state of the art appliances. orientation of the buildings (10, i think) is a little confusing, depending on the building you're in. internet is very slow and drops during peak hours. the bathroom walls are covered in hair and yellow filth of some-kind. i've never experienced a shortage of hot water. fairly quiet but you can hear loud cars from the distant (i-15 no doubt). a fair number of restaurants (chipotle, wendys, olive garden), a bar or 2, a grocery store (albertsons), and a golf course are within a miles distance. if the rooms were cleaner and the internet was faster i would give this place a 4 or 5.

better from a greater distance i've been here 3 separate times. front desk staff are courteous. breakfast is typical of marriott hotels. rooms are well designed and decorated with state of the art appliances. orientation of the buildings (10, i think) is a little confusing, depending on the building you're in. internet is very slow and drops during peak hours. the bathroom walls are covered in hair and yellow filth of some-kind. i've never experienced a shortage of hot water. fairly quiet but you can hear loud cars from the distant (i-15 no doubt). a fair number of restaurants (chipotle, wendys, olive garden), a bar or 2, a grocery store (albertsons), and a golf course are within a miles distance. if the rooms were cleaner and the internet was faster i would give this place a 4 or 5.

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6C3914BA50880349E3546F27CBAA0895

Super convenient to airport and comfortable place to stay

Literally five minutes from airport. The taxi shuttle was quick and convenient. Laurene, the manager, was very friendly and helpful. Room was very nice. Looking forward to staying there again on all my trips to San Jose.

Super convenient to airport and comfortable place to stay Literally five minutes from airport. The taxi shuttle was quick and convenient. Laurene, the manager, was very friendly and helpful. Room was very nice. Looking forward to staying there again on all my trips to San Jose.

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7764B607C6C1A75F2196EB3250B01E08

Great stay on venice beach

I stayed with the Erwin over the weekend and had a great stay! The hotel staff was very helpful and friendly and the room itself was fresh and comfortable. I work in the hotel industry and have stayed at a lot of hotels. I give the Erwin two thumbs up. The bed at the Erwin was comfortable, which ranks high on my requirements given my propensity for back problems. You can't beat the location and if you've got a little extra to spend then I highly recommend getting a room with a view and on the 6th floor. The 6th floor has balconies, so you can order room service and have breakfast outside looking at the beach. There is a rennovation taking place, but it didn't disrupt my stay. Asdies from some scaffolding outside, I didn't notice it. There aren't many restaurants off the boardwalk in Venice, so make sure you make a reservation at High (rooftop bar) or the . It has panorama views of the beach and good food/drink. It's got heat lamps too, so whether it's a sunny day or you want to kick back at night...High is the place to be. Also, Barlo, the restaurant off the lobby, has a great breakfast. If you've never stayed at a Joie de Vivre hotel, it's worth checking one out. They all have charm, good quality of the rooms and great service.

Great stay on venice beach I stayed with the Erwin over the weekend and had a great stay! The hotel staff was very helpful and friendly and the room itself was fresh and comfortable. I work in the hotel industry and have stayed at a lot of hotels. I give the Erwin two thumbs up. The bed at the Erwin was comfortable, which ranks high on my requirements given my propensity for back problems. You can't beat the location and if you've got a little extra to spend then I highly recommend getting a room with a view and on the 6th floor. The 6th floor has balconies, so you can order room service and have breakfast outside looking at the beach. There is a rennovation taking place, but it didn't disrupt my stay. Asdies from some scaffolding outside, I didn't notice it. There aren't many restaurants off the boardwalk in Venice, so make sure you make a reservation at High (rooftop bar) or the . It has panorama views of the beach and good food/drink. It's got heat lamps too, so whether it's a sunny day or you want to kick back at night...High is the place to be. Also, Barlo, the restaurant off the lobby, has a great breakfast. If you've never stayed at a Joie de Vivre hotel, it's worth checking one out. They all have charm, good quality of the rooms and great service.

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E5D008969D2A08D528FF51E3DCFD2B91

Great Hotel, Excellent Location, Few Downsides

I know it's pricey, but as they say location is everything and this is right in the middle of where we wanted to be (Times Square), so that helped our trip be even more enjoyable. The cost here is still comparable to prices of other hotels in the area, but I wish they would include WiFi in the guest rooms (especially since AT&T had two towers go down in the area, and my data connection was at zero almost the entire time of my trip). And I wish the hotel had better pillows and mattresses (like TempurPedic), but what they had was pretty standard for most any hotel anywhere and not what I would expect in a luxury hotel. I highly recommend a Times Square view and a high floor. Ours was on the 35th floor and an excellent (if not the best) view, and it was quiet and not noisy at all. I was told our room could go for $1800 on the night of New Years Eve. Our bathroom had a broken tile on the floor, and the water drained slowly out of the bathtub, but otherwise this was a great room. Another bad side is that the hotel twice lost a discount authorization form I had submitted to them in March, and that created a delay during checkin. They said they have no system for what to do with forms that are submitted more than two weeks in advance of the trip.

Great Hotel, Excellent Location, Few Downsides I know it's pricey, but as they say location is everything and this is right in the middle of where we wanted to be (Times Square), so that helped our trip be even more enjoyable. The cost here is still comparable to prices of other hotels in the area, but I wish they would include WiFi in the guest rooms (especially since AT&T had two towers go down in the area, and my data connection was at zero almost the entire time of my trip). And I wish the hotel had better pillows and mattresses (like TempurPedic), but what they had was pretty standard for most any hotel anywhere and not what I would expect in a luxury hotel. I highly recommend a Times Square view and a high floor. Ours was on the 35th floor and an excellent (if not the best) view, and it was quiet and not noisy at all. I was told our room could go for $1800 on the night of New Years Eve. Our bathroom had a broken tile on the floor, and the water drained slowly out of the bathtub, but otherwise this was a great room. Another bad side is that the hotel twice lost a discount authorization form I had submitted to them in March, and that created a delay during checkin. They said they have no system for what to do with forms that are submitted more than two weeks in advance of the trip.

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20FC3529D9FADC000CC58615EC8DE7F3

Historic Hotel in a GREAT Location

The Omni is a beautiful and historic hotel located in the perfect location. Guests can walk to Faneuil Hall/Quincy Market, the Common/Gardens, and the waterfront-really can't get much better than that. There is a grand, historic feel to the hotel the minute one walks into the lobby and the staff is fantastic. I have stayed as a guest and used this hotel for work related events and have had a wonderful experience with every interaction.

Historic Hotel in a GREAT Location The Omni is a beautiful and historic hotel located in the perfect location. Guests can walk to Faneuil Hall/Quincy Market, the Common/Gardens, and the waterfront-really can't get much better than that. There is a grand, historic feel to the hotel the minute one walks into the lobby and the staff is fantastic. I have stayed as a guest and used this hotel for work related events and have had a wonderful experience with every interaction.

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CF36B2DB5B531791FC3097949DD567E0

Very Good if you get the rate

I've stayed at this hotel twice in the past, the latest being four nights during a business trip. The location is good, right near the corner of Market St and Kearny. The business district is an easy 10 minutes walk away. I would consider this hotel "Very Good" if you can get a nightly rate that is $200 or less per night. On both occasions that I've been here, the lobby has tended to be quite busy. There's a short wait to check-in. The check-in area has about 5 stations but it never seemed to be fully manned whenever I've stayed here. Usually, there were about 2 reception staff working. After check-in, the elevator banks are right around the corner and they arrive fairly quickly. I've stayed on the higher floors for SPG members. Hallways are bright and clean. I was given a true king bed room. The whole hotel has the non-offensive modern design that tends to be middle of the road. It is neither breaktaking nor repulsive. Same holds true for the room. Let's say it's ho-hum. There's a great amount of space in the typical SPG king bed room, guessing easily above 300 sq ft. The bed was comfortable. The bathroom was of good size. My main complaint is the lighting is poor in the bathtub since there is no overhead or sconce light source near the tub. Standard Westin toiletries are used. The ceilings are very low in the hotel, especially in the rooms. I'd say it's about 8 foot. But the views are exceptional from the rooms. I did not use the WiFi this past stay, although I do remember it was decent in my previous stay. No experience with the fitness/health club. The key with this hotel is securing a nightly rate that's not greater than $200 (before taxes). San Francisco hotels tend to have wild fluctuations from week to week due to the high number of conferences/conventions in the city. If you're paying more than $200, I don't think this hotel would be an advantageous deal unless you received a suite upgrade.

Very Good if you get the rate I've stayed at this hotel twice in the past, the latest being four nights during a business trip. The location is good, right near the corner of Market St and Kearny. The business district is an easy 10 minutes walk away. I would consider this hotel "Very Good" if you can get a nightly rate that is $200 or less per night. On both occasions that I've been here, the lobby has tended to be quite busy. There's a short wait to check-in. The check-in area has about 5 stations but it never seemed to be fully manned whenever I've stayed here. Usually, there were about 2 reception staff working. After check-in, the elevator banks are right around the corner and they arrive fairly quickly. I've stayed on the higher floors for SPG members. Hallways are bright and clean. I was given a true king bed room. The whole hotel has the non-offensive modern design that tends to be middle of the road. It is neither breaktaking nor repulsive. Same holds true for the room. Let's say it's ho-hum. There's a great amount of space in the typical SPG king bed room, guessing easily above 300 sq ft. The bed was comfortable. The bathroom was of good size. My main complaint is the lighting is poor in the bathtub since there is no overhead or sconce light source near the tub. Standard Westin toiletries are used. The ceilings are very low in the hotel, especially in the rooms. I'd say it's about 8 foot. But the views are exceptional from the rooms. I did not use the WiFi this past stay, although I do remember it was decent in my previous stay. No experience with the fitness/health club. The key with this hotel is securing a nightly rate that's not greater than $200 (before taxes). San Francisco hotels tend to have wild fluctuations from week to week due to the high number of conferences/conventions in the city. If you're paying more than $200, I don't think this hotel would be an advantageous deal unless you received a suite upgrade.

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