| Content,Class,Summary | |
| "Hi, | |
| how do I get my money back? The product isn't what it was promised.",refund,The customer is asking how to get a refund. They are not satisfied with the product. | |
| "Dear Acme, | |
| I'd like to request an invoice for the purchase we made on 2023/01/18. | |
| We bought a washer and dryer together. | |
| Regards, | |
| John Doe | |
| Smallco inc. | |
| We're an equal opportunity employer. We provide employment opportunities to people from challenging upbringings. This message is not financial advice. If you're not the intended recipient of this message please delete it immediately. | |
| ",invoice,John Doe from Smallco inc. is requesting an invoice a purchase made on 2023/01/18. | |
| The fridges are broken! I’ve been trying to contact you for two days now! You need to sort it out asap!!!,product replacement,The customer is complaining about broken fridges. | |
| "Hi, | |
| We just received order 998777364 and we only got 1 drill instead of the 12 we ordered. Could you please let us know when we can expect the rest to be delivered? | |
| Thanks, | |
| Cindy | |
| Executive assistant | |
| Tooling Ltd. | |
| For invoice queries please contact [email protected] | |
| For quotation requests please contact [email protected] | |
| ",missing delivery,Cindy from Tooling Ltd is reporting that order 998777364 wasn't fulfilled. They ordered 12 drills but received only 1. She's asking about the expected date of the delivery. | |
| "Hi, | |
| I need some information about your hotel’s dog policy. Can I bring pets to the hotel? | |
| Kind regards, | |
| Jane Smith | |
| ",other,Jane Smith is asking about a hotel's dog policies. | |
| "Dear Acme, | |
| Due to unforeseen circumstances we’d like to request a refund for the order (order number 979888234) that we made last Wednesday. | |
| Thank you for your understanding. | |
| John Smith | |
| MediumCo Ltd. | |
| +1 800 555 3321 | |
| ",refund,John Smith from MediumCo Ltd is requesting a refund for order 979888234. The reason given is unforeseen circumstances. | |
| Need an inv asap!,invoice,An customer is asking for an invoice. | |
| "Hi Acme, | |
| Here’s a status update on our orders: | |
| Order Status | |
| 998777453 delivered last Monday | |
| 998777565 was supposed to be here by yesterday | |
| 998777654 to be delivered next week | |
| Can you give us an update please | |
| Ryan | |
| Ryan Goldsmith | |
| Procurement Officer | |
| Macrosoft Inc. | |
| ",missing delivery,Ryan Goldsmith from Macrosoft is reporting a missing delivery. Order number 998777565. The order was supposed to there by yesterday. | |
| "Buy Vi$gr$ onl1ne! | |
| ",other,A customer is asking to buy viagra online. | |
| "To Acme Inc. | |
| The high pressure cleaner delivered earlier this week is not pressurizing at all. Kindly requesting your support to sort out the issue asap. | |
| order number: 995345786 | |
| ",product replacement,A customer is complaining about a pressurizer and asking for Acme's support. The order number is 995345786. | |